Name: Residence Inn Milwaukee West
Address: 1300 Discovery Pkwy, Wauwatosa, 53226, US

10/10

Exceptional

19 Jul 2026

Mary

Amazing hotel, everything from the room, staff, pool and breakfast were above expectation.

Partner

8/10

Excellent

16 Jul 2026

Gina

Staff was very helpful and friendly. Nice kitchenette.

Family

10/10

Exceptional

13 Jul 2026

Michael

Two-night stay while visiting relatives. Very convenient location with very attentive, friendly staff. The room had everything we needed and more. Will use this facility again in the future.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Katharine

We stayed at this hotel in 2025 and 2026. The quality of the hotel has gone down during that time period. This is a corporate issue. The studio kitchen had visible sticky food on it upon arrival and the pans had been scraped /usable to cook. The front desk women who checked us in was happy to provide new pans to us. We washed the rest of the dishes upon arrival because there was dust/dirt on them. The bathroom also had remnants of prior guests (dirt/hair). The pool was not usable during our stay and when asked at the end of the stay about how our time was we noted that the pool was too cloudy and the odor was a sign not to swim in it. The front desk person proceeded to act astounded about the feedback. Over 7 days, in a pool that was packed last year, we only saw a few people use it. It was murky and at one point closed due to a chemical problems. But also, if you ask a customer for feedback, don’t proceed to try to gaslight them into believing their experience did not happen. 2025- rating of 9, 2026- rating of 7. We will try another Hotel chain next year.

Family_with_children

10/10

Exceptional

22 Jun 2026

Aeverie

From the moment we walked in (and I hate that I didnt get her name) the front desk attendant was wonderful! Very pleasant and attentive to both of us and our 2 toddlers. Bless her heart! She helped us with a number of things as we unloaded after a long day of travel.
The whole place and our room were exceptionally clean and well maintained, we were able to request and receive a pack n play that was obviously clean, looked like new! Our room had a lot to offer as well, making our stay easier. Full fridge, stovetop comfy beds and the list could go on.
The amenities were spectacular! The pool was heated so our littles wanted to just play and play! The patio and firepit were sublime after dark and breakfast was delicious! We especially enjoyed the waffles.
When checking out the morning attendant was also very pleasant and helpful. Over all, our stay here was exactly what we needed. 10/10 would absolutely recommend and stay again.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Elizabeth

Room was clean, hotel was quiet, and staff was helpful.

Partner

10/10

Exceptional

11 Jun 2026

Steven

Used as a homebase for Brewers games. Only about 15 minutes from the ballpark. Nothing walkable in terms of food or anything else. Downtown was only 20-25 minutes, so we had no issues (aside from lots of construction) getting to lakeshore, breweries, etc. Nice outdoor area. No hot tub (that we saw). Convenient, free parking.

Partner

10/10

Exceptional

21 May 2026

diane

Spacious rooms with full kitchen, large workspace and seating area. Nice workout room and morning breakfast offers many choices. We have stayed at this property a number of times and have always been satisfied with our accommodations.

Pet

10/10

Exceptional

09 May 2026

Toni

The room was clean and the bed sheets tight.The breakfast buffet was great,the pool was refreshing. I love having the kitchen in the room to save money. The lounge are is where we ate breakfast. The staff is very friendly. Thank you

Partner

10/10

Exceptional

21 Apr 2026

Toni

Breakfast buffet great,rooms very nice
and friendly staff

Partner

10/10

Exceptional

19 Apr 2026

Robert

Great hotel for the price. Love the common seating area in the lobby.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Anita

Very nice to have a small kitchen in the room!

Business

10/10

Exceptional

06 Apr 2026

Matthew

We met family there and had a great stay!

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

THERESA

Rooms were clean and comfortable nice size with comfortable bed. Kitchen had all the utensils/potsthat you needed. Breakfast was good better than most.

Partner

8/10

Excellent

27 Mar 2026

Sandra

Breakfast was good. A variety of goodies. I didn’t need the kitchen to cook, but it certainly was well equipped.

Family

10/10

Exceptional

27 Mar 2026

Jacquelyn

Check in staff was nice and friendly. Room nice and clean.
The view from my room was great. Good breakfast.
One thing I didn’t like, was that, I had asked for my room to be cleaned daily. Didn’t happen. I had to see house keeper in hallway to ask for the bathroom to be cleaned and clean towels. Other than that everything else was good.
I will use property again.
And I do recommend property. Nice guiet space. I enjoyed my stay.

Self

10/10

Exceptional

25 Mar 2026

Jill

This was a comfortable and clean hotel. It is well maintained and new. I would stay here again.

Family_with_children

10/10

Exceptional

24 Mar 2026

Mandy

Rooms were clean, staff was very friendly.

Family

10/10

Exceptional

08 Mar 2026

John

Clean and quiet facility.

Partner

10/10

Exceptional

06 Mar 2026

Ralph

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Self

10/10

Exceptional

31 Dec 2025

Curtis

Yes

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Leslie

Front desk staff helpful and knowledgeable. Helped me get more information about my Bonvoy benefits.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2025

Li

Excellent service and room

Business

8/10

Excellent

08 Nov 2025

Susan

The room was smaller than expected. Thankfully my husband didn't need to use his walker while we were there because there was no room for him to move around with it.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Katherine

We were here for the Brewers Games and this hotel was very convenient. We were very happy with this hotel in all other areas, as well. We'll be back.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Kathryn

All the staff was friendly and helpful. The breakfast was amazing and well maintained. The pool and work area was exceptionally and clean and well stocked with towels. The room was nearly perfect. I did not need the dishwasher but if you needed it, it did not work/was installed improperly can't see the bottom because the counter is in the way. Cook top, microwave, and refrigerator were spotless on arrival and worked well. Great supply of hot water. Beds were comfortable. Housekeeping was wonderful.

Business Family

8/10

Excellent

17 Sep 2025

Julie

The suite is very nice, with a small kitchen and a convenient desk area for working. The beds are extremely comfortable, and the shower has great water pressure. There’s also a relaxing outdoor area with a fire pit, along with basketball courts to shoot around in. The hotel has a pool and workout room as well—although I didn’t use them, they both looked nice. Overall, it’s a very comfortable stay, and the location is convenient to many areas in Milwaukee, including the hospitals.

Partner

10/10

Exceptional

12 Sep 2025

Michael

Adjacent to beautiful parks. Very quiet area especially being so close to major highways. Complementary breakfast was very good. Easy and quick access to dining, zoo and other attractions. Very well kept property.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Patrick

This is a nice new facility, the room was very clean, the staff were very courteous and helpful

Business Self

10/10

Exceptional

14 Aug 2025

Jennifer

I liked it was safe and next to hospital for my son. I liked that it was quiet.

Family

4/10

Poor

27 Jul 2025

Raymond

Today, my son and I had a disappointing experience during our visit to the hotel swimming pool. We were excited to enjoy some time swimming, upon arrival, we noticed there were no towels available on the shelves. Before we got in the pool, I approached the front desk and spoke with a female agent about our need for towels. She kindly assured me that they would be brought to the pool shortly. After 30 minutes of waiting and still no towels, my son, who was already wet, offered to go back to the front desk to follow up on our request. I appreciate that he took the initiative, but it was frustrating for both of us to have chase after something so simple. When he finally received the towels and returned to the pool. I felt quite disappointed with how the situation was handled. Additionally, I noticed that the bathroom in our hotel room wasn't as clean as we would have hoped. Dust was collected near the upper walls, and the vent was quite dusty as well. I recorded a video to bring this to the attention of the front desk manager before we left, as I believe it is important for the hotel to be aware of these issues. Overall, our experience during this stay did not meet our expectations, and I truly hope the hotel can improve its customer service and housekeeping to ensure that future guests have a more enjoyable visit.

Friends_and_family Friends

10/10

Exceptional

26 Jul 2025

Lisa

Absolutely beautiful rooms. Staff was very friendly.

Business_and_leisure Family

10/10

Exceptional

14 Jul 2025

Jonghyun

Big room and quiet

Leisure Family_with_children

10/10

Exceptional

21 Jun 2025

Guylain

Clean spacious and comfortable room.

Business Self

6/10

Pleasant

08 Jun 2025

Verified traveler

$100 to have a small dog for one night. Took forever to check in. Toilets are funky in that water jumps up and nearly out of the bowls when you flush.

Partner

10/10

Exceptional

07 Jun 2025

Sarah

Beautiful rooms. Very clean. Spacious.

Leisure Self

10/10

Exceptional

02 Jun 2025

Joseph

The staff were beyond helpful and friendly would recommend staying here to anyone going to Milwaukee.

Business

10/10

Exceptional

22 May 2025

Nirupama

Smooth check in even after midnight .checkout .smooth as well. Friendly staff . Breakfast options are good

Business_and_leisure Family

6/10

Pleasant

21 May 2025

Linda

Pool was shut down, we asked for extra pillows. The front desk rolled his eyes at us

Business

10/10

Exceptional

20 May 2025

Julia

Great! We will stay here whenever we travel to Milwaukee.

Friends_and_family Family

6/10

Pleasant

13 May 2025

Medjine

One Front Desk personnel was not very accommodating.

Leisure Self

10/10

Exceptional

08 May 2025

Chardonnay

Close to hospital, clean and quiet.

Partner

10/10

Exceptional

06 May 2025

Michele

the pool was open and clean

10/10

Exceptional

04 May 2025

Mohammad

All good

10/10

Exceptional

13 Apr 2025

Jonathan

Thank you

Everything was beautiful the staff was awesome room was neat I can definitely see myself stay again at the residence inn

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

Shannon

Great facility all around. Would definitely chose this hotel again!

Leisure Partner

8/10

Excellent

11 Apr 2025

Amber

.

10/10

Exceptional

09 Apr 2025

Kristin M

Great breakfast, nice market area for drinks and snacks. Staff was super friendly and helpful. Room was clean and comfortable. The chocolate WI on check in was a nice perk!

Leisure Self

10/10

Exceptional

04 Apr 2025

Verified traveler

Great hotel and friendly staff! Centrally located between downtown and suburbs

Partner

8/10

Excellent

30 Mar 2025

Ryan

The property is well-managed, the breakfast was great for the price, and the gym facility was very convenient and well-equipped. I rated it four stars because our toaster did not work, it was very easy to hear our neighbors moving furniture all night, and our fridge was not on when we came in. We had to have the breaker switch flipped twice, and ended up having to dispose of our night one dinner because the fridge still wasn’t cold enough for our food. Other than that, I liked the studio format which allowed us dishes, a full fridge, and sink, dishwasher, and stovetop to prepare food. The location is also very quiet, with the hospital and butterfly preserve being the only places directly adjacent to the property. It was also very close to the center of Wauwatosa village, which we certainly appreciated. Finally, the staff was very professional and provided us with blankets as soon as we needed them. Thank you for a wonderful stay!

Leisure Partner

8/10

Excellent

21 Mar 2025

Andrea

The property is very nice, and front desk staff were great. But why are your beds so hard? I didn’t sleep well any of the nights I was there.

Business Self

10/10

Exceptional

26 Jan 2025

Jonnell

Location

8/10

Excellent

25 Jan 2025

Simone

The staff were very, very friendly. The room was nice, the dishes in the room could have been cleaned better but other than that the accommodations were good.

Business Partner

8/10

Excellent

20 Jan 2025

Reginald

I will stay here again.

Family

6/10

Pleasant

21 Dec 2024

Angela

Overall the experience was good but when leaving. This is weather specific in they need to improve who does the snow plowing, salting of the area outside of the property. The handicap area was not shoveled or cleared off even though it had not snowed since very early morning. We checked out at 12 noon and nothing had been salted or shoveled in the handicap area. It is difficult to push through the snow while using wheelchair or a walker and then have to worry that you may fell because it was so slippery. They should have hired people who shovel the sidewalks and areas around the handicap parking. Ensure that it has been salted especially after the snow has stopped for hours and the sun is out.

Business Partner

10/10

Exceptional

07 Dec 2024

Cornell

Great place to stay

Business_and_leisure Self

10/10

Exceptional

31 Oct 2024

David

Great place to relax before surgery.

Friends_and_family Family

10/10

Exceptional

13 Oct 2024

Neely

We stay here quite often. And absolutely love it. Breakfast is free and the coffee is pretty good. And the staff is always wonderful. Thank you

Leisure Pet

10/10

Exceptional

07 Oct 2024

Nancy

I think we were in a disability enabled room. The shower had only a partial door so the bathroom got pretty wet when we showered.
The mattress and pillows were extremely comfortable.
Breakfast was outstanding.
I really liked this hotel!

Leisure Family

6/10

Pleasant

22 Sep 2024

Angela

So so experience

Amenities were good. Poor layout of hotel itself. Pool was cold and beds are hard. Bathroom in room was nice and breakfast was great. Very disappointed in one of the 3 rooms that had been booked for our group was canceled just prior to us arriving. Not sure how that happens when it was booked 3 months ago. Poor customer service to correct the situation…

Friends_and_family Friends

8/10

Excellent

26 Aug 2024

Verified traveler

Nice but noisy

Nice stay but the room was very noisy during the night. The noise came from a building across the street. It made sleep challenging.

Partner

10/10

Exceptional

11 Aug 2024

Carrie

Good service, clean, great amenities.

Friends_and_family Family

10/10

Exceptional

29 Jul 2024

Anthony

The hotel is updated, clean and very nice. Fantastic breakfast.
Only issue we had is its very loud. Walls are thin and when people enter and exit thier rooms the reverberation makes it sound like someone is trying to enter tour room. Was unsettling at first bjt then we got used to it. The place was so nice we would look past that and stay again

Leisure Family

10/10

Exceptional

29 Jul 2024

Mark

The hotel was clean, qiet and convenient. Great staff.

Leisure Family

10/10

Exceptional

28 Jul 2024

Deena

.

10/10

Exceptional

01 Jul 2024

Kenneth

Just like a home away from home

The Residence Inn is a great place to stay for a short or long stay. It's like a fully equipped condo.

Partner

6/10

Pleasant

22 Jun 2024

Linton

Business trip to Milwaukee

Hotel was nice and clean, but the breakfast was way below standard. A Holiday Inn Express would've been better. The lady working the bar at night was great!

Business

10/10

Exceptional

19 Jun 2024

Jon Earl

Favorite place in Milwaukee

6/10

Pleasant

14 Jun 2024

Michael

Good place

10/10

Exceptional

13 Jun 2024

Clian

Nothing at the time.

10/10

Exceptional

26 May 2024

Jacqueline

The hotel was staff was very friendly and rooms were exceptionally clean

Leisure Partner

10/10

Exceptional

14 May 2024

William

Very nice

Leisure Partner

10/10

Exceptional

05 May 2024

Kristin

New, centrally located property. Spacious rooms. Actually wish was staying longer to enjoy.

Leisure Self

8/10

Excellent

30 Apr 2024

Carlos

Great place get away from everything. Safe and staff was really great.

Leisure Friends

6/10

Pleasant

22 Apr 2024

Lucy

You can tell it was renovated and looked aesthetically very appealing.

Leisure Partner

10/10

Exceptional

21 Apr 2024

Anthony

USJN tournament

The front desk staff was friendly and went above and beyond. The room was spacious and comfortable. The breakfast was very good. Definitely would recommend

Friends_and_family Family

10/10

Exceptional

21 Apr 2024

Laresa

I have been coming here for years and they have yet to disappoint me.

Leisure Family_with_children

10/10

Exceptional

13 Apr 2024

Katherine

I had a great experience here! Definitely recommend and breakfast was good !

Business Partner

10/10

Exceptional

02 Apr 2024

Brianne

The beds were a little to hard but overall have no other complaints..

Friends_and_family Family

10/10

Exceptional

06 Mar 2024

Carlos

Very clean hotel

Business Self

10/10

Exceptional

18 Feb 2024

priscilla

Newer building. Clean updated but very peculiarly isolated with empty fields and parking d

Business Family

10/10

Exceptional

14 Feb 2024

Nicholas

Flawless check-in 😊

Business Partner

10/10

Exceptional

10 Feb 2024

Mashell

The staff was great except for the older guy with gray hair who checked me in he was rude.

Leisure Partner

10/10

Exceptional

10 Feb 2024

Joel

Awesome place will be back for sure

10/10

Exceptional

13 Jan 2024

Montgomery

A safe place to weather the storm

We chose this location due to its proximity to the Foredert hospital across the street as we rushed up due to a family medical emergency. The property is new and the staff was very accommodating. Not only were they flexible in helping us add a day to our stay due to rushed planning on our part but there were 2 literal blizzards while we were there. They kept the parking lot plowed and navigable and the staff was addressing shoveling and snow control for the entrance. The heat worked well and we wanted for nothing. Not only is this location close to the medical facilities but it is also close to shopping/groceries and local dining so that we could get supplies for our kitchenette. They were very responsive to our needs and assisted us during a very difficult time.

Friends_and_family Family

10/10

Exceptional

24 Dec 2023

Osbourne

Excellent stay.

Leisure Family_with_children

10/10

Exceptional

25 Sep 2023

Gale

I love the location- though my gps through me off for about 15 minutes. It’s the center of everything to get to other places in town quickly. Suggestions of where to eat were awesome and rated by others who stayed. I’ll be back on my next visit. Friendly front desk at all times.

Leisure Partner

10/10

Exceptional

15 Aug 2023

Jill

Very friendl and helpful staff!! Easy and convenient to get to.

Leisure Partner

10/10

Exceptional

13 Aug 2023

John

Very comfortable and quiet.

Leisure

6/10

Pleasant

28 Jul 2023

David

I’ve stayed at this hotel several times in the past and was very disappointed with my stay this time. The room I was given was not what I would consider properly cleaned. There was a clear lack of attention to detail on the part of the housekeeping staff. The kitchen area was not properly cleaned and the room could use a proper deep cleaning.

10/10

Exceptional

25 Jul 2023

Murrey

Friendly, convenient, clean

10/10

Exceptional

14 Jul 2023

Ashley E.

Nice staff

Business_and_leisure Family

6/10

Pleasant

12 Jul 2023

Theresa

Water bottle under bed from a previous guest. Usually out of pool towels when at indoor pool. I think drain around pool clogged as flooded around on the floor. Room was okay. Nothing around facility, restaurants within a few minutes drive.

Leisure Family

10/10

Exceptional

12 Jun 2023

Marita

The staff is so incredibly friendly!

Leisure Family

10/10

Exceptional

05 Jun 2023

Linda

Liked the big shower, was quiet, convenient to where we were going, breakfast was good, staff was friendly

Leisure Partner

2/10

Poor

28 May 2023

Nagsen

During not mentioned pool is closed. Sofa-bed was very bad.

Family

4/10

Poor

23 May 2023

Keith

Awful hotel for the money.

We chose this hotel based on the high ratings posted on Hotels.com. However, when we arrived we noticed several stains on the carpet (which also had a hole in it). We also found many strands of hair in the bathroom that clearly wasn't cleaned properly. (disgusting!). The bar was not open for some reason-- staff did not provide an explanation. The hallways were a complete mess as well. For the price charged, we would recommend NOT staying at this hotel.

10/10

Exceptional

10 May 2023

Richard

good location.

Leisure Partner

4/10

Poor

02 Apr 2023

Verified traveler

Staff Was Nice, Place Was Not Clean

When we first arrived the gentleman that checked us in was super friendly and helpful. The room looked modern, but it wasn’t clean, nor did it have toilet paper. We had to get toilet paper right away. Housekeeping did a horrible job and we didn’t really notice until after we went swimming. They didn’t clean the pull-out couch. They’re were cheerios and chips on the bed of the pull-out couch.

The pool was gross. There was stuff floating all over in the pool, I don’t know whether it was food or something else. The pool definitely needed some TLC too, the paint on the bottom was chipping.

Friends_and_family Family

10/10

Exceptional

29 Mar 2023

Jim

Nicely laid out rooms. Great to have a kitchenette. Good location.

Business_and_leisure Pet