Name: Sheraton Milwaukee Brookfield
Address: 375 S Moorland Rd, Milwaukee, 53005, US

10/10

Exceptional

03 Aug 2026

Derrick

A great place and I’ll most definitely be coming back very soon.

6/10

Pleasant

03 Aug 2026

Mark

Very tired and in need of renovations

2/10

Poor

03 Aug 2026

Linda

I've called, chatted and was ignored, text and no response. My stay was terrible, cable off, placed on handicap accessible room, no towels, stated a charge for fitness room, no swimming in pool, no ice machines working, church conference no discount on breakfast, air out for 2 hrs, power outage, etc

2/10

Poor

02 Aug 2026

Jeet

One of the wrost stay in my life in Marriott.
They don’t offer drinking water too

2/10

Poor

01 Aug 2026

Chris

Do not stay here!!!!!

2/10

Poor

31 Jul 2026

Ryan

The rooms were dirty, shower wouldn’t drain, pool was cloudy. Breakfast was supposed to be included, because we were staying as part of the University and it wasn’t. Check in wasn’t ready at 3:00. Expensive and not worth it. Go next door it looks nicer.

4/10

Poor

31 Jul 2026

Ciara

Pool was closed

10/10

Exceptional

30 Jul 2026

Nora

everything was good except the pools were not working!

6/10

Pleasant

30 Jul 2026

Kameelah

It was just a room for the night. I have nothing special to say about it. If that is what you are looking for, book here

10/10

Exceptional

29 Jul 2026

Madisen

Close to American family stadium and great place to stay. Comfy beds

10/10

Exceptional

29 Jul 2026

Melanie

everyone was helpful and friendly! Check in and check out were super easy

8/10

Excellent

29 Jul 2026

Peggy

Pools were out of service for the whole weekend

4/10

Poor

29 Jul 2026

Lea

I was very disappointed with our stay. One of the main reasons we chose this hotel was for the pool, but it was closed during our visit. The overall upkeep of the property was poor, and it seemed like very little attention was given to maintaining the rooms.

We had to call the front desk just to get basic towels. We requested four bath towels but only received three towels and two washcloths. The bathroom was also frustrating to use because the shower drain barely worked. Water pooled around our feet, leaving us standing in ankle-deep water throughout the shower.

To make matters worse, the entrance area smelled strongly of marijuana every time we walked through. Between the lack of maintenance, poor housekeeping, and unpleasant conditions, this stay did not meet expectations. I would not choose to stay here again.

8/10

Excellent

28 Jul 2026

Destiny

There was some trash in the hall but overall it was a nice stay! Staff was nice and pointed us in the right direction of everything b

4/10

Poor

28 Jul 2026

Linda

Garbage by the door to the back entry. Was surprised there was no security access to the wxteruir door to hotel. Anyone could walk in.
We did not receive any room service.
We were the for German fest so we were out all day and needed to ask for towels second day. Room was nice beds were nice and comfy loved the pillows.

4/10

Poor

28 Jul 2026

Jemima

Very upset that the heater of the room kept going off in the middle of the night. I had to keep adjusting the thermostat. The pool didn’t work at all. It was out of order. Couldn’t even enjoy that. That was the whole reason why we wanted to stay there, they left a pair of dirty socks for days until I had to say something to the cleaners so please pick up a sock on the hallway that was right in front of my door. I just expected a lot more.

10/10

Exceptional

28 Jul 2026

Constansa

Great hotel. Nice people and very clean rooms. Would definitely stay there again.

8/10

Excellent

27 Jul 2026

Krista

Only negative was pools
were closed and no working ice machines!

10/10

Exceptional

27 Jul 2026

Dan

Soft beds

8/10

Excellent

27 Jul 2026

Jean

It was overall a good stay

6/10

Pleasant

27 Jul 2026

Kristin

Room was ok. Everything useful at the hotel was not working. Both indoor and outdoor pools were not functioning and we have two kids with us on vacation. Very inconvenient and there was no communication on this. ATM was down. Heard ice machines didn’t work. One of the treadmill bases was busted in the gym.
Saw “temporarily out of order” signs way too much at this place.
Club lounge was a nice perk. Didn’t have coffee one morning and the Keurig wasn’t working at all in lounge.

10/10

Exceptional

27 Jul 2026

Mathew Francis

The pool was closed but the gym and breakfast was great.

4/10

Poor

26 Jul 2026

Melissa

Neither pool was open. The fan in the bathroom did not work. The mirror for make up in the bathroom also did not work. The room I stayed in did not have a sign for the number of the room outside the door, so I missed it at first. I would not stay there again or recommend it.

10/10

Exceptional

26 Jul 2026

Don

The staff was very helpful when we checked in with try to get us in the right room. The issue was on EXPEDIA IN THERE SYSTEM SIAD THAT I BOOKED A ROOM WITH 2 BEDS VS A KING BED. they handle the issue with care and very professional.

10/10

Exceptional

26 Jul 2026

Qihao

good

10/10

Exceptional

26 Jul 2026

Albert E.

Nicely laid out and modern

2/10

Poor

26 Jul 2026

Kristina

When I called to reserve the room I called the next day and asked about the pool everything was fine amd opened then when we got there the next day the indoor amd outdoor pool were both closed the whole 3 days we were there. Then every time I went outside or we left none of the doors were locked. Which for me is not very secure so anyone could just walk into the building from any one the entrances. I dont think I would stay there in the future

8/10

Excellent

26 Jul 2026

Dan

Room was great but pool not being open was a bummer

10/10

Exceptional

26 Jul 2026

Stephanie

This was our second time staying at this property. It’s clean and staff are very nice.

8/10

Excellent

25 Jul 2026

Katie

We stayed here for a dance competition. The hotel looks like it has been updated in r cent years and our room was clean and quiet. The front desk staff were friendly and helpful, and when we needed more toilet paper and the pool was out of towels, they quickly had it remedied.

10/10

Exceptional

25 Jul 2026

Kolena

2nd time the pool is out when visiting in less than a month but other than that great place, and they did try to accommodate for the inconveniences.

4/10

Poor

24 Jul 2026

Sarah

Several amenitities were unusable due to maintenance issues. Outdoor pool and ice machine were out of order and the indoor pool had a broken heater, which resulted in a freezing pool! The staff did their best with all of the adversity of the situation though.

Family_with_children

8/10

Excellent

23 Jul 2026

labros

Nicely located, convenient for business.

10/10

Exceptional

23 Jul 2026

EVA

Great property, but far from city center

10/10

Exceptional

22 Jul 2026

Kashmir

Fire

8/10

Excellent

21 Jul 2026

Jennifer

Room was very nice and spacious. The bathroom lighting was pretty dim. I was surprised there was not a free breakfast included. That’s pretty rare for a nice hotel to not provide a free breakfast.

Business

6/10

Pleasant

21 Jul 2026

Bryan

Shower wouldn’t drain properly

Partner

8/10

Excellent

21 Jul 2026

Isadelys

The beds are nice and comfy. My room was clean no issues. The bathroom was a little dingy, but we just wiped it down and got it right outside. Pool was not working. Indoor pool was OK. Still very dirty tile and dirty towels. Everywhere cleanliness can be up in this place, especially for the price of a room outside grounds were really dirty. Seen Chick-fil-A cups everywhere garbage everywhere they need to pay attention to that as well, front desk was amazing. Great people again only complaint was just upkeep.

Family_with_children

6/10

Pleasant

20 Jul 2026

Russell

The shuttle was wonderful.

There was nothing to eat or drink after breakfast. There were many in my group looking for food and drink after breakfast.

Self

10/10

Exceptional

20 Jul 2026

Rosaland

Our room was very clean the breakfast was really good I wish it was included with our reservation but it was all you could eat for $15.00. The
Staff were so pleasant . I am giving them a 3.5 stars out of 4.
.5 star was because the breakfast wasn't included.

Family

10/10

Exceptional

20 Jul 2026

Jody

All

Self

10/10

Exceptional

20 Jul 2026

NELSON

Staff and services is excellent, but if you are going for the amenities doble make sure they are working properly. I book the hotel for 7 nights because it had an outdoor pool in which the outdoor pool was out of service. Other then that everything was excellent

Partner

6/10

Pleasant

19 Jul 2026

JENNIFER

Very convenient location. But lacks parking and staff not overly friendly or helpful.

Partner

10/10

Exceptional

19 Jul 2026

Eric

The amenities were numerous

Family_with_children

8/10

Excellent

18 Jul 2026

Amber

The hotel is obviously in the middle of an upgrade so some things appeared old/outdated, BUT the room and bathroom were clean and quiet, and the staff were all very pleasant. It’s apparent they do care about the place. The location was very convenient to food and entertainment. Would stay here again

Partner

4/10

Poor

18 Jul 2026

Zoua

Very busy hotel. Staff isn't too helpful especially when hotel is booked thru 3rd party. They shouldn't utilize 3rd party booking if they can't compensate the mistakes or have a way to confirm bookings with 3rd parties to make sure what you pay for is what you get.

Family_with_children

6/10

Pleasant

18 Jul 2026

Melanie

The staff were very friendly and helpful!

Friends_and_family Friends

8/10

Excellent

18 Jul 2026

Kelsey

The outdoor pool was out of order which wasn’t communicated to me and the bed sheets were not very clean.

Partner

10/10

Exceptional

17 Jul 2026

Dariyonna

Very modern love the pool

Partner

8/10

Excellent

17 Jul 2026

Melinda

The location was great for what I needed it for and there is plenty to do & eat in the surrounding area. The room was really clean except for a few stray hairs in the shower. The bathroom is way too small though. Your knees are at the door when you sit on the toilet! Other than that, I recommend it.

Self

10/10

Exceptional

15 Jul 2026

Edward

Room and facilities overall were clean; staff were nice and helpful. We didn’t use amenities so can’t comment on use but from what we saw, it looked fine. The room could use some TLC though. The bathroom had undergone some repairs it seams, to the wallpaper and sink counter, it was not well done, and the lack of long- term detail cleaning i.e., shower door edges, tile floor, carpet seaming, etc, downgrade the room.

Family

4/10

Poor

15 Jul 2026

Roger

Rooms had opportunities for cleanliness and the pool area was very dirty with overflowing dirty towels in the basket. The bar/ restaurant was good for lunch or dinner but the breakfast was not good.

Family_with_children

2/10

Poor

15 Jul 2026

Fabio

Staff - we asked 04 times to get a working hair dryer. First time used the phone guest service, attendant took note but never brought it. Asked 03 times on the front desk in person and did not get a new hair dryer even when I dropped the non-working to the attendant.
Fire issues - on the night of July 12th there was a principle of fire, we evacuated the building about 9:15 pm ish and returned to our rooms 12:30 am ish.
I was on the third floor, it was plenty of smoke, bad smell and power was reestablished only after 1am.
The hotel or attendants' representatives did not apologize for the inconvenience during check-out. They offered a free breakfast on July 13th, that I had already paid in advance for it as a compensation for the inconvenience, seriously??!! The management team of this hotel is completely lost on time in terms of being customer centric. Communication was awful and it could be much worse if we faced a real fire issue, the hotel was plenty of senior people with mobility restrictions and we did not have any employees supporting guests during evacuation, Sheraton after having my travel vacation ruined, I was expecting more than a breakfast compensation that I paid for it in advance.

Friends

8/10

Excellent

14 Jul 2026

Glenn M

Outdoor pool was not opened and was drained. Very disappointing since that’s one of the reasons why we chose Sheraton.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Mark

My wife and I were there for a couple nights. We were in awe at the size of the property and all of the possibilities/events the property can have. We felt that our room was clean, and as a former pest control technician, the mattress was very clean. During our stay, there was a fire on the property and the staff, along with management, did a great job and keeping calm and helping everyone who had needs. If coming back to the Milwaukee area, I will be looking to stay there again.

Family

2/10

Poor

13 Jul 2026

Morgan

This was the worst hotel stay I have ever experienced. They advertise all these amazing amenities, and it’s so far from the truth. The outdoor pool was empty. I was told it was for maintenance and they updated the website a few days ago. Completely false. The outdoor pool was still pictured AND I found reviews from 3-5 weeks ago saying the pool was closed then too. This was a huge bummer because it truly was the only reason we booked this hotel. The indoor pool wasn’t heated (as advertised). The water was freezing. Our rooms AC didn’t work so we had to be moved to another room. And every single ice machine was broken. Upon bringing up these issues to the staff they were not understanding or apologetic. And on top of that everything they said was taken with a grain of salt because I don’t believe all these amenities simultaneously broke. I believe that conditions were like this for quite some time and no one cared to address them.

Family_with_children

4/10

Poor

13 Jul 2026

Earline

Unfortunately the description on the website that led us to book your hotel for our grandson's 3rd birthday was not accurate. The outside pool was empty - in the middle of July! The inside pool was not heated....not swimmable! The room was fine, but the card keys worked sometimes and the door latch was very hard to open from outside and inside the room! We ended up booking a \"Club Room\" that included the hospitality room, which was a nice amenity but the coffee pot was broken, the room was not stocked as described and lastly, all the way throughout the hotel, which was a huge complex none of the ice machines were working! Crazy! We were traveling from Michigan and really expected a different weekend than we received!!

Family_with_children

8/10

Excellent

12 Jul 2026

BATINNA MOSBY

Rooms were clean and hotel staff was very pleasant

Family

6/10

Pleasant

12 Jul 2026

Jonalyn

Nothing special. I’ve machines did not work. Coffee shop was never open. Could not see the bottom of the pool it was not clean.

Family_with_children

10/10

Exceptional

12 Jul 2026

James

Pool was not opened matenence issues. Ethan at the front desk was excellent he should be a manager.

Partner

2/10

Poor

12 Jul 2026

cody

Bathtub didnt drain in 2 of my rooms pools was not open

Family_with_children

6/10

Pleasant

12 Jul 2026

Kehrin

Well, no public coffee, no laundry soap in grab and go, no FUNCTIONAL washers. Breakfast not included, pretty spendy, but good.

Partner

6/10

Pleasant

10 Jul 2026

Tiffany

Our room was nice (2 queen beds). Only thing was that there were what appeared to be a small blood stain on my friends sheets.

Also, we paid the extra $$ for breakfast that was NONEXISTENT. Suppose to be cereal, pancake and waffle maker, fruits, yogurt and pastries, coffee & juices. Nothing was available! All that was there were these little tiny donut balls and some coffee. Very very disappointing! Tried to get a refund on that but the person working the front desk had no idea how to do that and no manager was available supposedly.

Friends

10/10

Exceptional

10 Jul 2026

Scott

Room was clean and beds were comfortable
Very convenient area with good restaurants nearby
Staff very helpful

Partner

6/10

Pleasant

08 Jul 2026

Sonya

Room was unready for guests, specifically the shower curtain and lack of drainage in the bathtub. Our selected room was not ready at 8p upon arrival and we were told it would take another 2-3 hours before it would be ready so we were a little disappointed. Otherwise, bed was comfortable and check in/out process was easy enough.

Partner

10/10

Exceptional

07 Jul 2026

Tom

My wife and I came to town for a Brewers game.The room was clean and the bed was very comfortable. The bathroom was a little small, but was adequate for the 2 of us. Lots of parking. We really enjoyed all the different restaurants that were in the he vicinity of the hotel.

Partner

10/10

Exceptional

07 Jul 2026

Carolina

Clean room

Family

10/10

Exceptional

07 Jul 2026

Bryan

Good hotel in a good area close to food and shopping to walk to.

Self

10/10

Exceptional

07 Jul 2026

Kristen

Good room. I liked the size. Good parking

Business

10/10

Exceptional

06 Jul 2026

David

tttttttyyyyyyyyyyyyyyyyyyyyyyyyyyyy

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Janet

I would have given this hotel a 4-star rating because overall my stay was pleasant. The staff was friendly, and the property itself was clean and comfortable. However, the bed linens were a bit of an issue. The fitted sheet was too small for the mattress, so it kept slipping off and rolling up throughout the night. I found myself constantly having to pull and tuck it back in, which made it hard to fully relax. If that small detail were fixed, this would easily be a higher-rated stay.

Self

6/10

Pleasant

06 Jul 2026

Najaah

The rooms were good but the floor wasn’t vacuumed the pool was dirty it had a smell to it. It reminded me of a upgraded motel honestly but would

10/10

Exceptional

06 Jul 2026

Adam

Great hotel

Partner

8/10

Excellent

06 Jul 2026

marty

I was very impressed with the cleanliness decorations and style of Sheraton. We felt unsafe walking from the parking lot into the hotel. A group of about 12 male teenagers was goofing around and roughhousing. We didn’t know if they would pull out weapons, or break into some altercation, even perhaps approach us.
Late one morning we asked the front desk to deliver new sets of fresh towels to our room. We were sure they would be. By 6 o’clock, no towels were delivered. I went back down to the front desk and waited another five minutes. Eventually there were delivered. I was disappointed.

Partner

10/10

Exceptional

06 Jul 2026

Haixia

Quiet and spacious rooms.

Partner

2/10

Poor

05 Jul 2026

Aaron

👍

Self

10/10

Exceptional

05 Jul 2026

Sean

Very fancy and professional hotel, was very impressed with everything

Friends

10/10

Exceptional

05 Jul 2026

Angela

The beds are very comfortable and it is a great quiet location.

Friends

4/10

Poor

05 Jul 2026

Aaron

Nothing to say!!

Self

8/10

Excellent

05 Jul 2026

Geetanjali

Clean and spacious rooms, daily room service and a free airport shuttle. Nothing to complain about

Partner

10/10

Exceptional

05 Jul 2026

Corey

Very chill hotel

Friends

2/10

Poor

05 Jul 2026

John

I called ahead of time to ask if the outdoor pool was open and was told it was. When I got to the property the outdoor pool was closed. The indoor pool made me and my kids ill. Extremely unclean. I believe hotels are supposed to be smoke free and the hotel reeked of marijuana. The hotel barely has staff when my family needed something I had to go to the front desk to get it. The property itself is not properly maintained. I have a 4 and a 6 year old and this property is not kid friendly

Family_with_children

6/10

Pleasant

05 Jul 2026

Margaret

Not my favorite

6/10

Pleasant

05 Jul 2026

Margaret

No free coffee in the lobby .The coffee maker in the room was a cheap plastic with hot water. Not a healthy combo. No bodywash soap in the shower. The restaurant was pricey $4. For cofee .Not inviting and no ppl in the restaurant ever.
Swimming pool outside was closed. .. Not our favorite ..

Family

4/10

Poor

05 Jul 2026

Julia

Hotel is older and the updates rushed or in progress. The outside emergency door that was supposed to be locked was not locked or armed. The room had no remote. No one answered the desk at around midnight (had to unplug tv).

Partner

8/10

Excellent

04 Jul 2026

Felicia

The hotel staff were very friendly and helpful. Great customer service. The hotel itself was clean and well maintained. Having both an indoor and outdoor pool was very nice!

Family_with_children

10/10

Exceptional

04 Jul 2026

Kimber

Beautiful hotel. Great price and incredibly clean. Check in took a little longer than expected due to a long line and only two working the desk in a very large hotel. Finding a working ice machine near the 3rd floor was difficult. Any way, minor inconvenience - will stay again!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Sylvie

Good

Partner

8/10

Excellent

02 Jul 2026

Laura

The staff were friendly and helpful. The room was clean but lacked a few items like a trash can in the bathroom and a small microwave. The area was safe and nice

Partner

8/10

Excellent

29 Jun 2026

Sheila

Location

Friends

10/10

Exceptional

28 Jun 2026

Rick

Very clean and quiet.

Partner

4/10

Poor

28 Jun 2026

Philippe

Reservé 3mois d’avance et j’avais une chambre avec un seul lit contrairement a ma reservation et rien a faire!

Piscine sale

Air climatisé fonctionne pas tres bien

Le rapport qualité prix vraiment mauvais

Friends

8/10

Excellent

28 Jun 2026

Sharon

Hotel room was very comfortable. The staff was helpful, professional and courteous.

Self

10/10

Exceptional

27 Jun 2026

Andrew

The staff was extremely nice and helpful. There was also a shuttle from the hotel to the airport, which was very helpful to save me some money. I really enjoyed my stay. The only thing I wish is that you could open the windows because my room did have a little bit of a musty smell. But besides that I had a great experience.

8/10

Excellent

26 Jun 2026

Nicholas

Overall great hotel. No major concerns. The indoor pool was closed the entire time of our stay.

Family_with_children

8/10

Excellent

23 Jun 2026

Morgan

The hotel was good. It was a little noisy in my room, but they put me on the top floor which apparently for club members and I’m not a club member so that was interesting. There’s no breakfast and the price was a little more than I wanted to pay but I couldn’t find anything better in the area.

Self

10/10

Exceptional

22 Jun 2026

Kendra

Hotel was nice but definitely needs some update especially the bathrooms

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Alicia

Room wasn’t clean clean drain had hairs needed vacuumed room little dirty my room had bags of trash or clothes by door or neighbors door. No free Bfast paid good money. The doors slam shut so every time a neighbor left slaaaammm!! 6 am slam 1am 3am slam!!! The staff knew nothing about the location. Friendly guy and seemed to be New

Partner

10/10

Exceptional

21 Jun 2026

Daleigh

Awesome

Partner

10/10

Exceptional

21 Jun 2026

Mary

I loved the room, but it did not come with a microwave.