Sheraton Milwaukee Brookfield

10/10

Exceptional

12 Mar 2026

Syrania

Love this hotel.

Friends

10/10

Exceptional

12 Mar 2026

Donald

Yes, did not use pool

Partner

2/10

Poor

11 Mar 2026

Vicki

Doors open yo the public, homeless perdin sleeping on the couch at the restaurant, tvs dont work even when we changed.

Partner

6/10

Pleasant

10 Mar 2026

George

TV and internet intermittent problems.

Self

6/10

Pleasant

09 Mar 2026

Steven

Valarie (Bartender) and Chris (Executive Chef) fantastic! Otherwise our stay was fair at best. Our first room had a TV that didn't work properly and a bathtub that didn't drain properly, Second room didn't have two beds (which we needed). Third room had 2 beds and a working TV but the hairdryer did not work and we had a medium sized towel that had a shredded edge. How does that towel get washed, folded and put in a room without housekeeping seeing it? Chances are about 100% we will not be staying at this hotel again!

Partner

2/10

Poor

09 Mar 2026

Joseph

Marijuana smell everywhere

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Colin

Nice room, very clean. My only thing is the water pressure in the shower was pretty low so id give this hotel a 4.7/5.

Self

8/10

Excellent

08 Mar 2026

S

Couldnt watch tv in room 425 because of the constant pixalation. Fan didnt work on the thermostat. Lastly, I was sold out of date bagel, hard boiled egg, etc meal although they are supposed to be refunding the cost back to my c.c. otherwise everything was great.

Self

10/10

Exceptional

08 Mar 2026

Ryan

Clean rooms, bed was really comfortable. The only issue I really had was the smell. I think the hotel allows pets in some rooms and i think my room was used for that at one point. I also heard a dog barking at one point (from outside the room, thankfully I was not hear it when i actually got inside the room and closed the door.) Other than that the stay was perfect.

Self

10/10

Exceptional

08 Mar 2026

Fernando

Good

10/10

Exceptional

08 Mar 2026

Nathan

Nice

Partner

10/10

Exceptional

06 Mar 2026

Michael

Lovely!

10/10

Exceptional

05 Mar 2026

Charmaine

The rooms were very clean. The staff was friendly and accommodating. The check in and out process was quick and easy.

Friends

6/10

Pleasant

03 Mar 2026

Stephanie

You can tell they tried to do some upgrades, but many details were overlooked that should have been addressed.

10/10

Exceptional

02 Mar 2026

Mary

Excellent spot for family gathering. Only complaint is lack of lobby coffee availability

10/10

Exceptional

01 Mar 2026

robert

Nice clean updated room

Self

2/10

Poor

01 Mar 2026

Laquita

Staff. The staff disregarded our needs and complaints. Did not follow through with solutions to fix certain things. I asked for more towels I did not received them. I asked for a broom I dos not receive it. My heart was not working in my room and I was told the staff is currently resolving other complaints, they would get to me when there could. Like, how many complaints did yall have that made out take 4 hours before yall came to my room. I was uncomfortable for hours.

Family_with_children

6/10

Pleasant

01 Mar 2026

Abdullatef

My tv in the room did not work and my shower head wasn’t pushing water through like it should. Hotel is only new in the lo

10/10

Exceptional

28 Feb 2026

Diana

Clean room and amenities

Family_with_children

6/10

Pleasant

27 Feb 2026

Marissa

There was a weird odor coming from the ac unit. Otherwise staff was really helpful and nice!

Friends

10/10

Exceptional

27 Feb 2026

Wojtek

Clean atmosphere

Self

8/10

Excellent

27 Feb 2026

Jenny

Room was very clean, staff was great. Only issue was the walls seem to be very thin, I could hear the person in the room next to me talking on their phone and their t.v. which was on most of the night.

4/10

Poor

26 Feb 2026

ARON

The location of the room made everything seem so far. There was no ice machine on our level had to travel the farthest to get some, and no access to a microwave on the floor. Had to go to the first level for everything. Our tv was constantly inoperable, or if it did work, it lagged so much and or the audio didn't match what was being said on screen. We called numerous times to remedy this issue; however, the front desk never answered the phone once. If there was a problem that arose, I had to travel all the way to the front desk, wait in long lines, just to speak with the desk. This hotel did not used to be like this at all.

Family_with_children

4/10

Poor

26 Feb 2026

ARON

The room felt extremely neglected. Upon check in, it was almost like someone hadn't stayed there in awhile because, there was spider webs coming from every single light fixture, the cups provided for ice was mix-matched and hazy. The thermostat read 76 degrees in the room the entire time, while we had to bundle up with two blankets as the vents were pushing out ice cold air. We had a plumbing issue in our room that never got addressed at all; water randomly appearing on floor. Each time we would try to reach out to the front desk, the phone would be disconnected; forcing us to have to either go directly to the desk or call from our cell phones. Lastly, the extra blankets they provided to us were stained with black spots.

Family_with_children

10/10

Exceptional

26 Feb 2026

Shayla

Room was spotless and clean. Greeted at check in with a glass of tasty champagne. Check in was easy and fast. Hotel is in a great area and the staff was so nice and helpful. I’ll be staying here again

Partner

2/10

Poor

25 Feb 2026

Miranda

Staff were zero help when I had thousands of dollars in tools stolen from my truck. Security measures dismal at best with no cameras.

Friends

10/10

Exceptional

23 Feb 2026

Monica

Very clean rooms

Family

10/10

Exceptional

23 Feb 2026

Heather

Staff were kind and accommodating

Partner

8/10

Excellent

23 Feb 2026

Shamika

The bar was a nice touch to the establishment. The bartenders were nice and accommodating.

Partner

10/10

Exceptional

22 Feb 2026

Tammy

It was me and mu husband's 16yr anniversary and we loved the room we will be back and the breakfast was wonderful

Partner

4/10

Poor

21 Feb 2026

Matthew

Room was too small. T V was unwatchable due to heavy pixel disruption from lack of reception.

Partner

10/10

Exceptional

20 Feb 2026

Malachi

Room and stay was great great shopping area also

10/10

Exceptional

17 Feb 2026

Lonnesha

It was good

Partner

4/10

Poor

16 Feb 2026

Joe

The tv wouldn’t play correctly. Thru sent down maintenance and he put in a sd piece and it didn’t work

Partner

10/10

Exceptional

15 Feb 2026

Michelle

Clean room, great staff and great amenities.. always get club access

8/10

Excellent

10 Feb 2026

Brian

Clean and large room!

Leisure Partner

8/10

Excellent

09 Feb 2026

labros

nice room

Business Self

10/10

Exceptional

08 Feb 2026

Matthew

Great value for the room!

8/10

Excellent

08 Feb 2026

Marie

Clean room , super easy check in ! Nicely remodeled, plenty of parking

Business

4/10

Poor

02 Feb 2026

Lonnie

We arrive and we stood at the counter because the system was down. Then we get into our room and tried to take a shower the shower was not working. We did report it and no one came to check on it. The whole time we were the for two days.

Business Family

10/10

Exceptional

01 Feb 2026

Wendy

Staff was courteous but room could have been cleaner and better stocked

Leisure Friends

8/10

Excellent

31 Jan 2026

CHRISTOPHER

Nice hotel. Limited channels on TV and not a great connection on the TV. Wouldn't work and would cut off often

Leisure Self

8/10

Excellent

30 Jan 2026

Nathan

Very friendly staff. The room was good but kinda small and the bathroom was VERY small.

10/10

Exceptional

25 Jan 2026

Erick

Staff

Friends_and_family Family

4/10

Poor

25 Jan 2026

Jamise

The room felt neglected; like it had not been occupied for over 1 month. The phone didn’t work, the TV was broken, there was no garbage can and it was not that clean. I had to buy Clorox wipes from store and wipe the room down myself. The only good comment I have is for the maintenance guy who replaced the broken TV, thank you!

Business_and_leisure Family

10/10

Exceptional

23 Jan 2026

Ladaishanae

Staff not too friendly. Didn't speak at all when walking past them. Hotel was good.

Leisure Self

10/10

Exceptional

23 Jan 2026

Chereese

This hotel was clean, quiet and the beds were comfy. The staff was pleasant and accommodating.

Leisure Self

6/10

Pleasant

22 Jan 2026

James

We stay at this hotel at least once a year. Used to love it for the comfort. One of our favorites stays. Since the update in the last few years, it’s not as luxurious feeling (beds, towels, rooms in general). And may I ask—- are the comforters lined with plastic?? Awful. Just awful.

Additionally, the hotel is so hot & dry, I’m contemplating not staying in the future and considering driving back home daily instead due to the sheer discomfort.
Staff is always kind & helpful, but overall numbers, as compared to previous years, seem to be dwindling when we are in need of someone.
We just stayed at a Hilton in California (~$200/night) at the end of December; this stay in Brookfield sadly pales in comparison.

Business Family

10/10

Exceptional

18 Jan 2026

Lori

Clean room and nice staff. Easy check in and check out.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Christina

Beautiful hotel, clean, spacious modern room,
Wonderful front desk staff. Pleasant check in. Would definitely stay here again if in the area.
across from the Brookfield mall.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Jill

Very large older hotel recently remodeled with nice modern look. Small bathroom with easy access step in shower. Staff were very helpful when my room didn’t have a hairdryer in it. Was a good stay!

Leisure Family

10/10

Exceptional

17 Jan 2026

Alan

clean room, staff, and amenities we excellent

Business_and_leisure Self

10/10

Exceptional

16 Jan 2026

Dan

room was clean and staff was great.

Business

8/10

Excellent

15 Jan 2026

Francis

Yes

Self

10/10

Exceptional

14 Jan 2026

patricia

clean room, only thing that was slightly annoying is the TV Internet system is super slow

Business Self

2/10

Poor

13 Jan 2026

Mohammed F

This was one of the worst hotel experiences I’ve had. The room was extremely dirty — we found a l condom, fridge smelled like a dead body, and the bidet was filthy.

What makes it worse is that this wasn’t our first issue here. On our first visit, we were given a used room with towels on the floor and fast-food trash left on the table. We thought we’d give the hotel another chance, but clearly that was a mistake.

The employees were not very helpful. The most they could offer was to transfer us to another room, which doesn’t solve the bigger problem of cleanliness and hygiene.

This place seriously needs better cleaning standards and management oversight. I would not recommend staying here.

Business_and_leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Erica

Wonderful stay, clean room, friendly staff, lots of shopping near by

Business Self

10/10

Exceptional

02 Jan 2026

Lashawn

Nice clean hotel in nice part of Brookfield Wisconsin

8/10

Excellent

02 Jan 2026

kiley

N/A

6/10

Pleasant

28 Dec 2025

Kristin McGarigle

The inside of the hotel and the rooms look better than the outside. Rooms were clean and beds were comfortable. However room service was a mess. I scanned the QR code on the TV and ordered room service within the timeline stated online. The food never came and when I called they said the craft room has stopped serving. It would be nice for the online reservation timeline to align with the actual time food is available.

Leisure

8/10

Excellent

28 Dec 2025

Danielle

Clean room and quiet area

Partner

10/10

Exceptional

23 Dec 2025

Robert

Great hotel! Great staff

6/10

Pleasant

20 Dec 2025

Frank

Room was clean but doors are scratched in the bathroom a missing towel hook and yellow stain in towels

Business Self

4/10

Poor

15 Dec 2025

Kham Hou

hot water in the room was not woking

4/10

Poor

15 Dec 2025

Kham Hou

hot water was not woking in the room

10/10

Exceptional

10 Dec 2025

Jeff

Room was clean. Heater a little noisy.

10/10

Exceptional

02 Dec 2025

Michelle

Clean room, comfortable bed.

Business

8/10

Excellent

30 Nov 2025

Fakhar

Great service

10/10

Exceptional

29 Nov 2025

Dani

great place to stay when in Milwaukee in the Brookfield area. Close to everything and anything that is further away it is an easy jump to the express way and to downtown.

Business Self

4/10

Poor

23 Nov 2025

Marissa

I found bugs in the room and the tv did not work

2/10

Poor

22 Nov 2025

Robert

I was double charged for my stay. Both the Sheraton and Expedia bill me for my stay.

Leisure Family

10/10

Exceptional

17 Nov 2025

geralyn

I didn’t know there was breakfast

8/10

Excellent

12 Nov 2025

Randy

Excellent stay for the money.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Nathaniel

The room was exceptional. Very clean and neat with extremely helpful amenities. We enjoyed our stay!

Partner

8/10

Excellent

09 Nov 2025

Aurora

Very comfortable beds, great location

Leisure Family

2/10

Poor

09 Nov 2025

Ashley

Horrible experience front desk staff very rude. Breakfast was horrible.

Friends_and_family Family

6/10

Pleasant

07 Nov 2025

Richard A

No free breakfast here but it was ok for the price. Buffet style. Plenty of seating. TV/Remote did not work very well. Poor quality. good luck getting any streaming service to work. Ive seen better at a cheap motel. Sidewalks outside were not in the best condition. Elevator broke down on our first morning there on a two night stay. It was never fixed. Made it very difficult for my handicapped son to get down the stairs. Luckily it was only one flight. I expected a lot more from a Sheraton Hotel. Beds were clean and bug free. Staff was very friendly. Food from the bar was good and priced accordingly. Sheraton wont be on my go to list for places to stay in the future.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Leonie

Yes

Partner

10/10

Exceptional

28 Oct 2025

Alvin Melvin

Room was clean and well lite

Business Self

10/10

Exceptional

27 Oct 2025

Julie Ann

My room was spacious and comfortable. The food was delicious— I had the breakfast buffet twice and fish and chips for dinner. The facility is well-maintained and attractive. I appreciate the graciousness and courtesy of the staff, especially Salih at the desk, Izabella in the restaurant, the bartender, and Jose who drove me to the airport. Everyone made me feel valued.

Self

10/10

Exceptional

26 Oct 2025

Jacob

Everything was clean and looked great!

Friends_and_family Friends

6/10

Pleasant

20 Oct 2025

Rob

nothing

10/10

Exceptional

19 Oct 2025

Maribel

The room was clean. Staff was friendly

Leisure Family_with_children

10/10

Exceptional

16 Oct 2025

Chrishella

Very nice stay.

very nice stay. the room was clean. stsff were very kind. parking was a bit chaotic but their seemed to always be a door foe entry near.

4/10

Poor

16 Oct 2025

Nancy

The TV is difficult to navigate to programs. There was only 1 wastebasket for the whole room, with no bag in it. Not enough towels for each person.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Karen

Review

Did not eat at hotel. We were given a complimentary gift to celebrate our 25th anniversary. All the staff were very friendly and helpful.

Partner

6/10

Pleasant

13 Oct 2025

Alayna

Shower had mold around it and was dirty

Self

10/10

Exceptional

11 Oct 2025

Shereen

Love my stay here but the ice machine was broken. Love all the restaurants options parking and the store nearby.

Leisure Family_with_children

8/10

Excellent

10 Oct 2025

Jill

I Stay here a lot. It’s an older building but updates have been made. The restaurant/ bar is ok. It used to feel like a cafeteria - brightly lit etc but now it seems better. Can sit at the bar after a day of work for dinner and a glass of wine and it feels comfortable. If I want to leave the property, the Location is great as there are multiple dining options - mid to higher end across the parking lot.

Business Self

10/10

Exceptional

07 Oct 2025

Nathan

Staff

Leisure Family

8/10

Excellent

05 Oct 2025

Mark

Rooms were very nice and clean. Outside of property and rooms were slightly dated. Kids were running up and down the hall making lots of noise no fault of the hotel just of parents that don't parent.

Leisure Partner

8/10

Excellent

30 Sep 2025

Diane

Very clean and quiet.

Leisure Self

10/10

Exceptional

29 Sep 2025

Sue

Hotel was the perfect location for where we needed to go. Hotel was clean, room was nice and very comfortable. Staff was great. Really enjoyed our stay.

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Albert

Clean, Safe and convenient location. About a 15 min. drive to downtown Milwaukee.

Business

4/10

Poor

29 Sep 2025

Joseph

Noisy and can hear everything (neighbors, cars, walk bus). Wasn’t told the breakfast was charging per person instead of per room so we were shorted a “voucher” and had to get another one. No ample parking unless you were in the back and had to walk all the way to the front. Wasn’t appreciative of the early wake up knock from housekeeping (8am) with the room occupied prior to check out (11am). Hotel itself was clean looking and looked well maintained. Bathroom was very small and hard to maneuver around between the door, toilet, and shower entry.

Business_and_leisure Partner

4/10

Poor

28 Sep 2025

Jason

I took a shower anyd water would not go down, I had to clean a whole wig out of the drain. All garage cans inside and outside were all full and over flowing, no ice in ice machines, no microwave in rooms, they do have community microwaves by the ice machines.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Keith

Good over

8/10

Excellent

25 Sep 2025

Kimberley

Very nice hotel. Clean room. They don’t offer free breakfast, but you can get breakfast at the restaurant in the hotel. The only thing I didn’t like was that you had to buy the breakfast package in order to get it for $9.99 per person. You had to get it for every day that you stay with them.

Leisure Partner

8/10

Excellent

25 Sep 2025

Gwendolyn

Staff seemed more interested in selling breakfast than giving accurate information as to where in the large building our room was in. And when approached about additional help just smiled and said yes. Hotel itself was as expected. Great area with lots of restaurants

Leisure Family

6/10

Pleasant

25 Sep 2025

Robert

King bed requires 1st floor, carpet was old bathroom really small. Ok for a room, need some renovation.