Name: Extended Stay America Waukesha
Address: 2520 Plaza Court, Waukesha, 53186, US

6/10

Pleasant

20 Jul 2026

Cynthia

Reserved king bed and was a queen. So was the second room we reserved for my mom. No hand towels to dry hands. Kitchen area but no amenities. Just empty cabinets. No soap shampoo nothing. . We paid $180 per room for this wreck of a room. Rundown. Garbage outside overflowing and stinks. Hot water in bathroom sink just trickled out and took forever to get warm. Was not impressed. We stayed her a few years ago and was nice. Really went down hill. My mom had meds stolen from her suitcase too. Don’t recommend.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Erika

Buen servicio y buena aseo

Partner

6/10

Pleasant

15 Jun 2026

Grant

Short on towels and no soap in the bathroom.

Friends_and_family Family

6/10

Pleasant

03 Jun 2026

Connie

The room seemed clean, but musty smelling. Mix that with the multiple heavy smokers that live there and we had to use a lot of air freshener. The floors turned our feet black, so they were not as clean as they seemed. The refrigerator didn't work, but the freezer did. Our room 101 was pretty quiet until we tried to sleep and then the entry door would open and slam shut so we were awoken multiple times in the night.

Friends_and_family Family

4/10

Poor

31 May 2026

Albert

My room was clean.

Self

6/10

Pleasant

08 Apr 2026

Maria

yes shops near by, staff was
excellent, heater working properly, it seems room poorly kept as far as repairs needed

Partner

2/10

Poor

29 Mar 2026

Obed

You have to pay for WIFi and the beds on the room are tiny they aren’t as big as pictured

Family_with_children

6/10

Pleasant

16 Mar 2026

Richard

If you are sleeping during the day do not have rooms that are close the the main freeway which seems to be like 80 feet from the building. It’s much more quite on the other side

Business

4/10

Poor

17 Nov 2025

Marilyn

Needs maintenance. No desk clerk after 9 pm. Has gone downhill in the past 10 years. No dishes. Only has two cheap plastic cups. Would not stay there again.

Leisure Friends

6/10

Pleasant

13 Nov 2025

Shannon

Staff was good but the amenities were just OK. The didn’t have pots/pans to offer temporary guests, bcuz most ppl there were living out of this location.

The room was clean though , so not too bad but they still should’ve had pots to cook with, thats the whole point, lol…

Friends_and_family Family

4/10

Poor

17 Oct 2025

Marie

The room smelled immediately upon walking in. the hallway looked as though no one had vacuumed since it opened. The fridge looked like it had been beated and set on fire it was so gross.

I will say that the sheets were clean but the floors were not.

Partner

4/10

Poor

09 Oct 2025

Rob

Room we reserved wasn’t available.

Leisure Family

6/10

Pleasant

06 Oct 2025

Alex

Everything fine except no soap

Friends_and_family Friends

10/10

Exceptional

03 Oct 2025

Lori

Perfect for what we needed

We have stayed here before and keep coming back. We booked 5 rooms We love how roomy the rooms are. My only recommendation would be some consistency on the supplies in each room upon checkin.

Friends_and_family Friends

10/10

Exceptional

28 Sep 2025

Andrae

Wonderful stay very quiet very reliable and I will stay again just need to have some breakfast in the morning 🙏🙏

Leisure Partner

8/10

Excellent

09 Sep 2025

Debra

We enjoyed the comfortable bed and it was very quiet.

10/10

Exceptional

02 Sep 2025

Corey

Love it there good people

Business_and_leisure Self

10/10

Exceptional

31 Aug 2025

Corey

Great staff !!!!

Business_and_leisure Self

6/10

Pleasant

25 Aug 2025

Scott

It’s fine, no frills but a good location

It gave me a bed at a fair price in a good location. I think the hotel is also being used for low income housing which wasn’t a problem. Some people might be concerned by the people hanging around the parking lot.

Self

10/10

Exceptional

25 Aug 2025

Corey

Very Nice place to stay

Business_and_leisure Family

10/10

Exceptional

23 Aug 2025

Corey

Love the place and staff

Business_and_leisure Self

10/10

Exceptional

22 Aug 2025

Corey

Very nice staff

Business_and_leisure Friends

10/10

Exceptional

18 Aug 2025

mandy

It was a great place to stay staff was super friendly and helpful would definitely stay again and highly recommend

Business

10/10

Exceptional

17 Aug 2025

Corey

Love the front desk worker very much DJ and Mike all them very respectful.

Business_and_leisure Partner

10/10

Exceptional

17 Aug 2025

Mai

Easy going

Business

10/10

Exceptional

17 Aug 2025

Deja

The staff was friendly

Leisure Self

10/10

Exceptional

12 Aug 2025

Deja

Staff is very helpful and friendly!

Leisure

10/10

Exceptional

11 Aug 2025

Deja

Staff was friendly!

Business

6/10

Pleasant

10 Aug 2025

Morgan

Extended stay america advertises that they have \"fully stocked\" kitchens in the rooms. They also advertised that if there were not cooking supplies in the room, free cookware wouod be provided. This was not the case either way. We would have had to pay a $30 fee to 'rent' pots, pans, and dishes. There wasnt even a coffee maker in the room! Ive stayed in far worse hotels, and those at least had that commodity.

10/10

Exceptional

09 Aug 2025

Corey

Very Nice love it there

Business_and_leisure Friends

2/10

Poor

08 Aug 2025

Michele

Nothing

Business Family

10/10

Exceptional

04 Aug 2025

Corey

Love it there and the front desk is so cool DJ and Mike very nice all the front decks stuff 👏

Business_and_leisure Self

4/10

Poor

03 Aug 2025

Joe

Property is dirty. Cigarette butts at every doorway. Odor in rooms is not fresh. Burnt holes in curtains. Carpet dirty and smells. Dog urine in elevator.

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Melanie

unusual order throughout the hotel

8/10

Excellent

27 Jul 2025

William

MKE STAY

Newly remodeled and not done very well! Room was very musty and carpet felt moist.

Friends_and_family Family

8/10

Excellent

27 Jul 2025

George

It was a convenient location for what for what I had to do this weekend the place was clean the employees were very polite and nice and I would stay there again

Leisure

6/10

Pleasant

22 Jul 2025

James

Room was clean, and that’s the most important thing.

Business Self

10/10

Exceptional

22 Jul 2025

Karen

When we towel drying a spill on the linoleum floor. The floor was VERY dirty!

10/10

Exceptional

21 Jul 2025

Patricia

Excellent staff!!

The staff here are amazing! The two folks I spoke with are truly amazing!

Friends_and_family Family

2/10

Poor

20 Jul 2025

Kimberly

They do not have hand towels (although shown on their website photos). Confused, I called down and asked. The front desk lectured me on the hotel policy that we are allowed only 2 towels and 2 facecloths. When I questioned why guests had to used use the same towel to dry hands, hair, body, and face over a 3 night stay, she was rude and continued to lecture me. I heard the person beside her say that she had an extra towel I could use, the person on the phone repeated that with a sigh and said to come get it myself. The whole exchange was unnecessary and mishandled. I should of known better when I got an email prior to the stay saying they had no front desk staff after 10pm and was still not available when we left after 8am. Also, if you stay less than 14 nights, you can only get housekeeping for a fee. Very run down. Uncomfortable bed. Do not recommend.

Leisure Partner

10/10

Exceptional

19 Jul 2025

Corey

I love it there and the staff is so nice

Business_and_leisure Self

8/10

Excellent

14 Jul 2025

Verified traveler

Very nice room, only problem was the shower head was loose on the pipe. I tightened it but still leaked, just not as bad. Shower was usable and it was late. I let them know the next morning at checkout.

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Idagene

The front desk clerk was one of the nicest people I've ever met at a hotel/motel. She was so genuine and friendly. It makes all of the difference!

6/10

Pleasant

14 Jul 2025

Jenny

We only stayed 1 night so was OK for that since the price was good. If staying for an extended period be aware that they don’t provide any supplies for kitchenette. Bring your own or buy from them. NO coffee! Either in room or lobby. Only 2 plastic cups in bathroom. No hand towels & only 1 bar of soap.

Leisure Partner

6/10

Pleasant

13 Jul 2025

Verified traveler

Friendy staff,clean room, very basic, no extras. Mattresses hard, thin blankets and pillows. Cheap rate.not bad for quick, cheap trip

Friends_and_family Family

2/10

Poor

13 Jul 2025

Juan

No Clean

10/10

Exceptional

29 Jun 2025

Corey

Very nice will come back

Business_and_leisure Self

10/10

Exceptional

25 Jun 2025

Corey

The best i love it there the staff is so friendly

Business_and_leisure Self

10/10

Exceptional

24 Jun 2025

Corey

I love it there good people

Business_and_leisure Self

10/10

Exceptional

18 Jun 2025

Corey

Love it very nice staff very nice 👍

Leisure Self

8/10

Excellent

15 Jun 2025

Chris

Property was clean and nice. 5he room was nice but no soap or shower atuff provided

Leisure Partner

8/10

Excellent

01 Jun 2025

Colin

Spacious rooms and clean

2/10

Poor

27 May 2025

Collette

Will never use an Nother extended-stay

Too small, loud and dirty

10/10

Exceptional

20 May 2025

Amanda

Friendly staff

Leisure Partner

6/10

Pleasant

19 May 2025

James

There was only 2 bath towels no wash rags or hand towels and only one bar of soap no shampoo or anything else

Business

10/10

Exceptional

16 May 2025

Laura

I like rooms clean and kitchen.

Business Partner

10/10

Exceptional

16 May 2025

Corey

Love it there

Business_and_leisure Self

10/10

Exceptional

16 May 2025

Corey

Very nice 👌

Business_and_leisure Self

10/10

Exceptional

16 May 2025

Corey

I love it there!!!! Good Staff.

Business_and_leisure Self

6/10

Pleasant

11 May 2025

Scott

Our room smelled like stale cigarettes. It was clean, but smelled.

Leisure Partner

2/10

Poor

05 May 2025

Connor

Didn't even get to check in because the front desk was closed. When I finally got ahold of someone they said they had somehow given away my reservation and the room I booked wasn't available. Staff was rude and unhelpful will never stay at one of these hotels and would recommend others to do the same

10/10

Exceptional

16 Apr 2025

Corey

Very nice people love it !!!

Business_and_leisure Self

10/10

Exceptional

03 Mar 2025

Svetlana

Clear. Friendly staff!

Business_and_leisure Family

2/10

Poor

01 Mar 2025

Krystina

The only thing going for this hotel is it’s proximity to things like grocery stores and restaurants. Otherwise I wouldn’t want someone I care about to ever stay here. From the bad smell in the room, to some brownish stain on the ceiling above one of the beds, to the loud freeway noise and the room shaking, to all the different damage scattered all over the room….damage that caused my family member to cut their hand….you couldn’t pay me to stay here. If I had known the room would be like this I would have never booked it. The pictures make it look nice online. But it was definitely anything but nice. I promptly booked at a different hotel down the street and left. Didn’t want to spend another minute at Extended Stay.

Business_and_leisure Pet

10/10

Exceptional

01 Mar 2025

Bucky

Convenient, resonably priced, steakhouse near by.

Leisure Self

4/10

Poor

22 Feb 2025

Amber

I liked that it was conveniently located by the hospital I was working at and it was very clean. Dislikes: The linens, a burnt smell in the room and highway traffic noise.

Business Self

4/10

Poor

15 Feb 2025

Lathia

I had to give this property a bad review because in the bathroom behind the toilet they had a mouse trap glue board down. I’ve stayed at a lot of hotels and this was a first and made me very uneasy the rest of the night.

Business Self

8/10

Excellent

09 Feb 2025

Joel

Slightly dated, small cosmetic fixes but overall a great stay for what I needed. Large rooms, kitchenette, and large bathroom.

10/10

Exceptional

04 Jan 2025

NEERAJ KUMAR

Looks good, I believe there should be availability of drinking water in the hotel. You have bring on your own..

10/10

Exceptional

28 Nov 2024

Brian

It was a good deal and staff member was great. I was an after hours check in and he came down and checked me in promptly .

Leisure Self

4/10

Poor

28 Oct 2024

Joan

When I checked in, I was told they take a pic of your ID . I asked how long it was kept and was told pretty much indefinitely. I was not comfortable with that as if they get hacked, your info is out there. I was told I could stop by the front desk at checkout and have it deleted. I did so and was told that the person working didn’t know how to do it and would call me when the manager had done so. Still waiting…

Also ran out of toilet paper. Thankfully we bought a roll at the store in anticipation of this occurrence. For an extended stay facility, there was not one kitchen tool in the room, and one facecloth, one hand towel and two half sized “bath” towels for two people. Room was also old and run down with peeling paint.

Leisure Partner

6/10

Pleasant

15 Oct 2024

Kelly

I did not like the fact I was put in a room that had a patched wall and had holes and the bathroom sink was damaged

Leisure Partner

8/10

Excellent

05 Oct 2024

Don and Marcia

Very clean and comfortable room and good check-in service. The website said the hotel would offer breakfast, but it did not. It also said there would be amenities like shampoo and there were not. The website should be more accurate about this, but the room was still excellent for the price and we would definitely stay again.

Leisure Partner

8/10

Excellent

30 Sep 2024

Lori

Overall our stay was great. We had 5 rooms for 13 people and wanted to keep the cost down. We got what we paid for. The staff was wonderful. I was surprised when they didn't take cash, but that was my fault because I didn't read every little detail in my search. This is a bare bones motel. No hair dryers, shampoos, had to search for a garbage can in our room etc. They offer stoves and microwaves, but nothing in the room for pans or utensils. I guess things have changed since the last time I stayed at an extended stay. Fortunately, we weren't counting on any of that as our stay was a short stay. We had a place to crash for the night and enough room to play some cards for a bit. It served it's purpose.

Friends_and_family Friends

4/10

Poor

24 Sep 2024

Susan

This had a better rating when I booked but it does not deserve even a 7 star rating. Property was in very poor condition. We were not given any kitchen items for free so why even stay there? Linens were limited to a towel and a washcloth. Ultimately its saving grace was it was near a Texas Roadhouse restaurant.

Leisure Family

6/10

Pleasant

23 Sep 2024

Hannah

There is no desk agent available after 10pm. We arrived from a wedding and had to wait 15 minutes before someone was able to come down and check us in. It was another 10 minutes for them start up computers and find the reservation. Our room was barebones, no soap, shampoo, conditioner, two small towels in the bathroom. The room we stayed in was musty when we walked in and was far too warm.

Leisure Friends

6/10

Pleasant

21 Sep 2024

Robyn

It's an extended stay property so no amenities whatsoever. No coffee anywhere, no vending machines, no soap in bathroom. Our toilet wouldn't flush and the thing on the tub that makes the shower work was broke so we couldn't shower. But the bed was comfy.

Leisure Partner

10/10

Exceptional

07 Sep 2024

Lisa

The staff were so nice and friendly

Leisure Pet

4/10

Poor

04 Sep 2024

Robert

When I booked a room, the amenities included morning coffee and a grab and go breakfast. A new owner recently took over and this service was not provided. This is a very spartan hotel. I got only two towels, two washcloths and one bar of soap. We are required to take out our own trash and put it in the dumpsters. I checked outside that morning and the dumpsters were overflowing with trash. I packed up the trash and left it in the room with a note. I will never book a room with this company again.

4/10

Poor

01 Sep 2024

Michael

No breakfast. Poor communication.

10/10

Exceptional

30 Aug 2024

Brenda

Room was easy to get too except they didn't empty garbage can in kitchenette area

Leisure Partner

6/10

Pleasant

26 Aug 2024

John

This place was adequate as a place to sleep. But when we checked in, it appeared that housekeeping had not finished our room. Some of the bed linens were missing. There were no towels or washcloths. There was half eaten food and drink in the fridge. Not sure what happened. But we just slept there and left. We encountered people with big dogs in the hallways, so they must let people live there with dogs. I think I'll find another place for next visit to the area.

Leisure Family

4/10

Poor

26 Aug 2024

Artemio

Hotel closes lobby at 10 and we had to call customer service for them to open and check me in. Also they made the check in before we even arrived there .
There was no shampoo or conditioner in the room.
No breakfast either even when I made my reservation the website was advertised

Friends_and_family Family

4/10

Poor

25 Aug 2024

Julyse

No staff available during night time, they charge extra for change sheets, blankets, towels, trash, etc very expensive for that “kind” of service.

Partner

2/10

Poor

25 Aug 2024

Verified traveler

Poor service to start

Not a great visit, started with poor desk service by an unattentive host with minimal customer service. Hotel ammenities and services were not offered or discussed. After receiving 1 room key only (no request for additional with a 3 party two bed room) our family grabbed our items and trekked to the room.

Initial impressions were good. Settling in proved a different story as the bathroom was not ready for new guests. The first of our family used the last of the only roll of toilet paper stocked with no additional roll in sight. One of our party went to the desk for more along with requests for towels (only 2 in room for 3 people), pillows (2 on one bed, 3 on the other) a blanket if possible and the toilet paper.

After learning company policy regarding only 2 towels in each room, no exceptions, and being told there were no pillows to spare my family member returned with a roll of toilet paper an a promise of a blanket, maybe.

No blanket came, drawers in the kitchenette were broken and fell apart at the slightest of touch. The bathroom was ill designed for use.

Do not intend to stay at sinilar properties afain.

Friends_and_family Family

6/10

Pleasant

24 Aug 2024

Lee

Dirty. Hallway had bad odor. Room had bad odor. Room was 3/5 for clean. Windows so dirty you could hardly see out. Bathroom was nasty enough that I didnt shower there. Rug was stained, had wet spot between the beds. Outside/ parking lot had garbage everywhere. Stay somewhere else if you can.

Leisure Family

2/10

Poor

22 Aug 2024

Charlotte

I am very angry with this property. Upon check-in, we were informed that as of that morning, they had changed the terms of their rentals. They would no longer provide dishes, utensils, cookware, coffee pots, toasters, etc. They informed us we needed to pay additional for these products. Additionally, they were no longer serving breakfast. We would need to bring our used towels to the desk and PAY additional for clean replacements. We were required to take our own trash out to the dumpster (or be fined). I booked this facility based on it having a fully functioning/stocked kitchen. We had already purchased groceries for our meals. I informed the manager that he must comply with the terms of our rental - which included all of these items. As a concession, he did allow us to use a pot, a pan and a spatula. We had to provide our own dishes, utensils, etc. We had to buy a coffee pot. We also purchased towels, because I refused to pay anything additional to this property for them. A hotel room should provide towels for guests. We
Expedia should not list this as a hotel for short-term guests. It is really an apartment complex. Most guests were living there. There were men drinking an urinating in the parking lot - just below our window, and near the dumpster where we had to take our trash.
This was not even close to the experience we expected. I cannot tell you how upset and disappointed we are with this trip. I hope you will consider a refund!

Business_and_leisure Friends

4/10

Poor

18 Aug 2024

Travis

No go… not what was advertised

First, there is no continental breakfast. I found this out when I got there, despite it being advertised online AND at the hotel itself!
Second, there are no pots, pans, plates, bowls, cups, utensils… nothing in the kitchen!!
Third, the bathroom was not clean. I found dirty wipes and the walls are peeling bad. Shower pressure was nonexistent.
Will not stay here again.

Self

8/10

Excellent

11 Aug 2024

Alicia

Nice clean room, minimal amenities but worked well for a nice place for us to stay in a central location.

Friends_and_family Family

6/10

Pleasant

10 Aug 2024

Chantay

I like that the property was clean; however some staff don’t know for sure of the availability of rooms and assume is not cool. It’s unpleasant for a staff to assure you that they can accommodate you before arriving and then the guests to be inconvenienced upon checking in is a problem. Hope the staff can work on these things and I would give them a 5 star!

Business_and_leisure

10/10

Exceptional

10 Aug 2024

Angela

Check in was easy and quick. The guy working the front desk was polite and friendly.

6/10

Pleasant

08 Aug 2024

Irene

I loved my spacious room. Plenty room for family. Staff was great. I was just nothing to do.

Leisure Family_with_children

8/10

Excellent

04 Aug 2024

Mike

There was a weird smell in my room. Breakfast was just a dry muffin and coffee. Posted a notice to my door on the last day they would be doing away with breakfast going forward.

Business Self

8/10

Excellent

30 Jul 2024

Kenneth

Got the job done

No ice machine
No coffee maker. … unless you asked for one.
Traffic noise from freeway.
Loud stomping from upstairs

Just ok

Partner

8/10

Excellent

30 Jul 2024

LEE

Good and quiet place. Near by a shop and dining restaurant. Nice customers service ( the guy works at night, his name is Mike I thought, he is helpful and kindly and many thanks to him.

Leisure Family

4/10

Poor

21 Jul 2024

Dianna

The floor in the main area as well as in the bathroom had noticeable debris

10/10

Exceptional

18 Jul 2024

Nathaniel

Clean and easy

Business