Name: Comfort Suites Milwaukee West
Address: 11777 W. Silver Spring Drive, Milwaukee, 53225, US

6/10

Pleasant

29 Jul 2026

Arif

The mattress had a slope like a heavy person had slept on one side. Otherwise all rest was decent

4/10

Poor

23 Jul 2026

Katherine

I have stayed at this property several times and been pleased enough to return each time. This time I was very disappointed. It was after check-in time and the rooms were not ready for occupancy. After an extra 40 minutes of waiting, we were put in a a handicapped accessible room. Two light’s were burned out, and the mattress was so soft, it was almost impossible to sleep. The morning breakfast was dried out, and overall, poorly supervised. We will not be staying at the hotel again.

10/10

Exceptional

22 Jul 2026

RaShawn

Clean

4/10

Poor

20 Jul 2026

Kevin

Staff were somewhat helpful but we had to wait an hour after our check-in time.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

SUZANNE

Only stayed there for one night. Not sure it’s in the best of neighborhoods. Some sketchy characters hanging around outside and in the parking lot.
Rooms were… ok… bathroom… tub either needed caulking cleaned or replaced, A lot of dark areas on the caulk. I would not feel comfortable showering, just didn’t have a clean feel. Pool was fine, but the pool area had some weird stuff on the ground…. no clue what it was, kinda looked like fish parts. Coffee station was lacking in supplies, very few sugars and creamers present.
Like I said, one night was fine, but would not recommend for an extended stay.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Jaime

Easy parking

4/10

Poor

12 Jul 2026

Martin

Airconditioner did not work. Some lights in the room didn't work. Breakfast was fair

Family

2/10

Poor

04 Jul 2026

Sara

We arrived and the property looks nothing like the pictures and is located in an area that does not seem safe. We checked in and they said it would be another $100 - after I questioned it they told me they didn’t charge me for it (I’ve come to find out that is false.) We get to our floor and the smell of weed is over powering, once we enter our room and shut the door we find what seems to be dried blood on the wall and red stains on the floor below. We left and did not stay.

Family_with_children

10/10

Exceptional

30 Jun 2026

Kawonda

Nice staffs

Family_with_children

8/10

Excellent

29 Jun 2026

Barbara

Our stay was good. It was in an area where we felt safe. Close to restaurants in Butler. Room was clean and price was good.

Partner

4/10

Poor

27 Jun 2026

Cassandra

We arrived after 3pm and our rooms were not ready yet, so we had to wait. The shades in our room were not room darkening and woke us up very early. There was a used Q-tip on the floor in our bathroom that looked like it had been there for a while. The breakfast buffet was a bit of a let down, a bit more variety would have been nice. Overall if other places in the area were sold out, we would stay as a last resort, but it’s not likely we will chose it again.

Family_with_children

4/10

Poor

27 Jun 2026

Jennifer

The staff was friendly and helpful. The room was disgusting. Sheets were dirty, floor looked like it hadn’t been vacuumed, the hotel smelled musty, the bathroom / shower looked as if it hadn’t been cleaned.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

John

It was cool stains on the carpet but it was cool

Friends_and_family Family

2/10

Poor

22 Jun 2026

Yessica

Deberían limpiar las habitaciones, muy sucias , el baño muy sucio el desayuno nada de variedad Definitivamente no la recomiendo.

Family_with_children

4/10

Poor

19 Jun 2026

Alex

Stains on bed sheets and on carpet. Smelled like weed in the hallway. Mold on shower curtain.

Business

10/10

Exceptional

16 Jun 2026

debra

Thought the breakfast was good.

10/10

Exceptional

14 Jun 2026

Robert

Overall stay was fine. Outside of building needs attention. Know it’s not where we stay but says something about the overall care!!

10/10

Exceptional

11 Jun 2026

Viola

Clean room

Family_with_children

2/10

Poor

01 Jun 2026

Cadijjah

The room was definitely not worth how much I paid. If you have kids especially. The staff was SUPER rude and disrespectful and not helpful at all. Charged us for every single item. Charged us $100 because my child started her period and it got on the sheets. I just don’t understand how you treat someone like that. I’m fighting this and I definitely will NEVER ever recommend this hotel to anyone! They were against us colored people and you can definitely tell or they don’t like children. The pool was full of some type of substance to the point you could not see through the water. It burnt my kids skin. We left 10 minutes. Breakfast was okay but too many people and not enough food or sanitation. It smelled like dirty diapers or like someone took a poop in the entrance way. It smelled SO bad. WiFi sucked. The whole experience was horrible. I hated it!

Friends_and_family Family

6/10

Pleasant

25 May 2026

Rachel

Decent price. We have stayed here twice. The first time was alright. This last time there was lots of yelling and the whole place smelt like pot. Seems hit or miss overall.

Family_with_children

6/10

Pleasant

24 May 2026

Steve

Stayed for 8 nights and was told maid service would be every 3 days, never got maid service for the entire stay. Breakfast was ok but sausage and eggs get bland after 6 days. On Saturday’s they would serve bacon. There must have been a family of elephants in the room above us because for 2 nights we didn’t get much rest.

Partner

2/10

Poor

24 May 2026

Luke

The room smelled of old cigarettes, and the breakfast was the one decent thing there.

Business

10/10

Exceptional

23 May 2026

Robert

Have stayed here many times. Good place to stay. Will be back!

Self

8/10

Excellent

17 May 2026

Clinton

Didn't test the internet, the staff was very nice. The breakfast was pleasant.

Family

6/10

Pleasant

15 May 2026

Omorinsola

I like the location of the hotel but the room could of been more clean

4/10

Poor

28 Apr 2026

Donna

The best part was the pool. I would only stay here as a last resort..
I want to eat breakfast there were no eggs and no sausage and the staff was in the kitchen talking to each other and talking on the phone.
Not a good look.

Self

8/10

Excellent

29 Mar 2026

Thomas

It was fine

2/10

Poor

29 Mar 2026

Melonie

Entire hotel smelled like marijuana. Not clean. Breakfast was inedible.

Family_with_children

6/10

Pleasant

07 Mar 2026

Pahoua

Hotel is very outdated and not the cleanest. Toilet flushed slow, doors slammed loud, beds not comfy, and bathroom isn't updated. The breakfast was horrible! One waffle maker, so that's already a long line waiting. They only serve 1 frying pan of bacon and 1 pot of scrambled eggs at a time! NOTHING else to eat. Pool didn't have towels! Housekeeper was so grumpy knocking on doors, constantly swearing. Maybe that's why the rooms are kinda dirty. Front desk ladies were friendly and helpful. PAY more money for a hotel and go to a nicer hotel.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Nicole

Staff was nice, room was clean, we were there just for a weekend trip so it met our basic needs.

Partner

2/10

Poor

22 Feb 2026

Janelle

First off, the hotel smelled like weed throughout. It was rundown and dirty. I checked into my room and gave it a once-over and found a dirty needle/syringe tucked just under the mattress. Immediately checked out and told the front staff. The man at the front desk was nice enough and said he’d handle it but wouldn’t give me a refund and Expedia wouldn’t give me a refund because they couldn’t get ahold of the hotel so now I’m out $112. Not a safe hotel for a single woman traveling alone. Absolutely would not recommend this hotel and am extremely disappointed in Expedia’s handling of the situation.

Self

10/10

Exceptional

20 Feb 2026

Chantel

Yes

2/10

Poor

17 Feb 2026

MILISSA

I will never stay here again. To many issues. Where do I start!?!

2/10

Poor

15 Feb 2026

Carol

I’m requesting a refund; it was overcrowded it was dirty. The manager was unprofessional, and the breakfast where they had in one room look like a herd of elephants trampled through it. It was terrible. I went there because I was going to a family function and to spend the night, so my grandkids could swim, and we could have breakfast in the morning we could not do neither I would like a refund, please. The group of young people that were there were rude, obnoxious, and vulgar, and management did nothing about it.

8/10

Excellent

12 Feb 2026

Shanakay

The room was spacious and staff nice during check-in and check out. The bathroom needs remodeling.

Leisure Family

2/10

Poor

01 Feb 2026

Guy

Loud chaos, people running up and down halls. Police activity

Leisure Family

4/10

Poor

12 Jan 2026

DeAnna

Rooms extremely outdated. Stains on bedding and huge stains on the floors.

Leisure Family

10/10

Exceptional

09 Jan 2026

Robert

Stay here s lot! Skyways a great stay

Self

4/10

Poor

19 Dec 2025

Jose

My first room was as if I was sleeping above a smoke pit (4TH FL RM 415), but I was supposed to be in a non smoking room. I got in very late and was exhausted and got little to no sleep due to getting a migraine from the smell of smoke, which I didn't notice at first. I work 12HR days and so night two was just as worse with the smell of smoke continuing. I went to the front desk to ask for another room because of the smell and they said they could not do anything until the day shift management came in. Day 2 (WED) going into night 3, I get a call to change rooms (4TH FL RM 414). Smell was 100% better and it was also a quieter room; However, I noticed after I switched room that there were no towels in the room. Also, the fridge was frozen over and freezer burnt my left overs. The rooms were not that appealing so something for me to remember when looking at the lower priced rooms, but I needed lodging due to my floors being redone from the Milwaukee floods for where I was staying. It was a pretty tiring week, with little to no sleep and a unpleasant stay overall. I have the pictures as well. Next time I will just have to eat the expense.

Business_and_leisure Self

10/10

Exceptional

10 Dec 2025

Rosalynn

Rooms are clean, staff was attentive and very accommodating. I travel snd stop here a lot, right off the highway! Everything you need is within 5 minutes away.

Business Self

6/10

Pleasant

15 Nov 2025

Pashunda

Dirty hotel

Business Self

2/10

Poor

09 Nov 2025

Victori

Even though the place got no smoking posted all over... there is smell of marijuana throughout the hotel floor where we stayed. There were cockroach as well in our room on the second floor. This place has gone downhill.

Friends_and_family Family

6/10

Pleasant

07 Nov 2025

Rosalynn

Check in was ok. Room was stuffy, toilet wouldn’t flush properly; mattress was STAINED, bed horrible, refrigerator would not get cold, air dud not work but heat worked. Was awaken out of my sleep at 12:38 am by loud music that lasted over 45 minutes!

Self

10/10

Exceptional

05 Nov 2025

Andrea

All the above

Family

10/10

Exceptional

01 Nov 2025

Lallery

Really clean nicely serviced

2/10

Poor

28 Oct 2025

Deshon

Room smelled like mold or like the carpet was wet and bed mattresses was dirty. Mold on bathroom ceiling

8/10

Excellent

23 Oct 2025

Dyshia

Breakfast was good room was clean will get a bigger room next time

Leisure

2/10

Poor

19 Oct 2025

Tekeya

The only thing ok with the hotel, was the pool. And that even wasn’t even ok cause it was too much bleach in there. The kids and I didn’t even stay overnight. We slept at home, cause the rooms had dead and alive bugs in there. The bathrooms didn’t look up to par. 10/10 would NOT recommend. And when I mentioned it to staff, they brushed it off. Didn’t try to accommodate the stay or nothing. Just said, “those bugs come out during this time, there’s nothing they can do.”

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Mildred

During breakfast, we had to ask for the breakfast to be replenished. Also, clean up during breakfast was not done. Lastly, the pool area had a light that was broken

Business_and_leisure Family_with_children

10/10

Exceptional

15 Oct 2025

michael

Stayed in 5 different hotels while in Wisconsin. This was by far the best

Business_and_leisure

6/10

Pleasant

08 Oct 2025

Eddie

I have been here several times before the only thing i didn't appreciate is i got blamed for smoking🚬 and i don't even smoke, i went to the hospital that week and unfortunately had to leave my son and husband in the hotel for the remainder days, long story short i had to pay a 2 hundred dollars smoking fee! The other thing i disagreed with is you can't get clean sheet and towels unless you turned the old ones in. I think after staying there for 2 week you should get new one everyday or at least once a week.

Business_and_leisure Family_with_children

4/10

Poor

26 Sep 2025

Kyle

The AC unit in the room did not work properly. Overall, the hotel seemed run down and needed some updating.

Business Self

4/10

Poor

22 Sep 2025

Arlandis

Don’t do it!

Rooms and hallways were dirty, the entire floor we stayed on smelled like straight marijuana, but the man at the counter made sure he stressed that there was no smoking! Pool was absolutely disgusting, the water was so cloudy that you couldn’t see the bottom, don’t waste your time here!

Friends_and_family Family

8/10

Excellent

16 Sep 2025

Rex

Staff was nice and hotel was clean

Leisure

6/10

Pleasant

15 Sep 2025

Bob

Ok

Breakfast was just OK
Outside needs to get cleaned up

Friends_and_family Family

6/10

Pleasant

09 Sep 2025

Omar

The staff was very nice and friendly. The property was quite and seemed safe.

The room was decent but not the cleanest. Old carpet, the room was somewhat worn but it was definitely affordable

I really liked the free continental breakfast!

Business_and_leisure Family

6/10

Pleasant

07 Sep 2025

Bianca

Room was not cleaned good

Business Partner

6/10

Pleasant

31 Aug 2025

Brittany

Just an ok stay

We have been here many times, but this was probably the worst stay!

There were many issues within our room and out of our room!

In the room:
No smoke alarm-it was literally removed from the ceiling
Large sticky spots in the carpet like someone spilled soda or juice and it was never cleaned
The shampoo and conditioner bottles in the shower were empty

Out of the room:
The pool area each night had several unsupervised children
The breakfast area Saturday morning was so filthy! Sunday was a lot better. They served only eggs and bacon for hot food each day
The ice machine on the 2nd floor was out of order but must have been spitting out ice because several times there was ice all over the floor

Friends_and_family Family

6/10

Pleasant

31 Aug 2025

Chelsey

The front desk people were very nice! We had an issue with our air bnb and booked two rooms last minute. The rooms were okay.. stains everywhere and cracked mirrors & kinda had a slight funky stench. Definitely needs updated but for the price it was a place to sleep. We didn’t really enjoy the pool but that was due to other guests.. kids running around unsafely and playing in the gym while parents sat on their phones.

Leisure Family_with_children

10/10

Exceptional

28 Aug 2025

Jean

The breakfast was very good. The hotel is clean, quiet, and had friendly employees.

8/10

Excellent

28 Aug 2025

Verified traveler

Nice stay. Staff friendly and welcoming, good breakfast. Hotel was clean.

Partner

10/10

Exceptional

26 Aug 2025

Lettice

Rude guest set off the fire alarm

4/10

Poor

24 Aug 2025

Kavion

The room we were initially put in had no A/C and when we brought it to their attention they didn’t move us they just told us that “it will get cooler” it took us waiting another hour for them to finally move us. In our new room there was mold all over inside the air conditioning unit, the shower, and the floor of the bathroom. There was blood on the comforter, we only had one towel to share between the two of us and when we asked to get another one they told us we’d have to give them out dirty towels and exchange them. Overall i am extremely dissatisfied with our stay.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Denise

Great stay

Beautiful room. Very clean and very comfy bed. Stayed in a king size bed suite. Exceeded my expectations.

Partner

10/10

Exceptional

21 Aug 2025

Eunice

Great customer service,

Leisure Self

10/10

Exceptional

17 Aug 2025

Taylor

Breakfast was so good no hot tub like it said but the pool was deep clean definitely enjoyed my stay

Leisure Family

4/10

Poor

17 Aug 2025

Theresa

Outdated; unclean

Leisure Family_with_children

10/10

Exceptional

14 Aug 2025

Jon

Room was nice, food was good.

Business Partner

2/10

Poor

11 Aug 2025

Kristy

An individual attempted breaking down our door to gain entry. The fire alarm continously went off all night. Buckets were catching water when it hadn't begun raining. We checked out early and fiund orher lodging to be safe

Leisure Friends

2/10

Poor

11 Aug 2025

Rachel

Terrified

This is a terrible hotel do not stay here fire alarms went off all night keeping my children up and this is a very a sketchy hotel with sketchy people that stay here and sketchy people that run this hotel do not recommend

Friends_and_family Family

2/10

Poor

11 Aug 2025

Kamorya

The first night, entered room and it was lowly dimmed, the room was not clean, it had a sticky and dusty undertone to it. About two hours later, some teens/kids pulled the fire alarm several times in about a 20-30 minute timeframe. Because of the alarms being tampered with, the alarms went off all night until the next morning around 11am. The manager told a group of us that we would not get a refund due to a fire alarm. Another patron and myself called the fire department as the front desk did not call and nor did patrons get a call or notice about the fire alarms; so there was frequent concern, waking up, leaving the room, and going to the lobby due to the fear of it actually being a fire or wiring concern.

Business Self

2/10

Poor

11 Aug 2025

Robert

Bad experience

Shower knob cap broke off when I turned water on. The bathroom door knob was not probably secured. The room coffee maker had remains from the last guest that was never cleaned out. Water was pouring in from the ceiling in the front lobby.

Partner

2/10

Poor

11 Aug 2025

Arianna

The first night my a/c wasn’t working and they didn’t come fix it until I complained about it the second time and then my second night the fire alarm was going off from 9:30pm until I checked out at 7am and the employees and manager could have cared less.

Bed was pretty comfy and the breakfast was decent.

Leisure Self

4/10

Poor

11 Aug 2025

Sean

It rained really bad during my stay. It was a ton of buckets for roof leaking. Fire alarm kept going off that night along with the phones kept ringing. Not a good stay.

Leisure Partner

4/10

Poor

11 Aug 2025

Scott

Web site said outdoor pool Indoor pool was closed for maintenance everyday until 3pm. We stayed 2 nights and our room was not cleaned.

Leisure Family

4/10

Poor

10 Aug 2025

Lexi

Boring basic food, pool was empty which was nice but the water was cloudy and not very warm. The room i was given was not the room i booked. I booked a double queen bed and lets just say those beds were NOT queens. The amount of dust in the room was disgusting.

Leisure Family_with_children

6/10

Pleasant

10 Aug 2025

Jenna

The second night we stayed the fire alarms in our room continues to go off for most of the night. I do understand there was a bad storm I just wish there was a battery we could have pulled to prevent the alarm going off most the night.
There was an Indian women working the front desk who was amazing. Nice and helpful.

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Searrah

Other than the fire alarm that a kid had pulled around 6pm and the front desk person not knowing how to shut it off or what to do it wasn’t bad. My bf had to show them how to turn it off. And talk to the fire fighters. But then the storm had come and knocked the power out causing it to again go off.

Leisure Partner

2/10

Poor

10 Aug 2025

Kenyattai

Alarm situation all night. Kept going on and off also the fire department had to come out

Leisure Partner

4/10

Poor

10 Aug 2025

Sophia

Not so Comfort-able

My stay there wasn't the worst, but it wasn't the best either. Every time I came down to the lobby someone was complaining about there room. The bathroom wasn't the cleanest, it kind of gave \"wipe it down\". The fire alarms kept going off which really pissed a lot of people off including myself. I didn’t eat the food and didn't sleep in the bed because the fire alarm kept going off. 4/10

Friends_and_family Friends

6/10

Pleasant

06 Aug 2025

Larranda C

Needs upgrade

Leisure Family

4/10

Poor

03 Aug 2025

Crystal

It was ok

8/10

Excellent

01 Aug 2025

Glen

Hotel was taken over by bikers going to the coming home event at the Harley Davidson museum. They filled up the the parking lot and all the space under the area to checkin. The food was average.

Leisure Partner

6/10

Pleasant

29 Jul 2025

Thimothee

Room was very sticky. I’m not sure if it’s because of the summer but overall it was reasonable.

Business_and_leisure Family_with_children

2/10

Poor

29 Jul 2025

Gabrielle

This location was disgusting. I wouldnt recommend to anyone. Staff was rude.
Heres a list of the things (i also have pictures)
-Lost power 7/27/25 from 9pm-230am. Hotel didnt compensate anything and my spouse has a sleep machine so couldnt sleep until power was back on.
-Garbage around bed when we checked in
-food smashed in room carpet
-we had 5 people in our room. They only allow 4 towels and after every shower had to take them to front desk to exchange for clean ones
-phone wasnt hooked up to anything
-no pool towels
-garbage all around was over flowing
-breakfast was terrible. Only sausage and eggs were cooked

Leisure Family

10/10

Exceptional

28 Jul 2025

marquita

We enjoyed our stay the pool was small but fun. Breakfast was great,staff was friendly and went above and beyond

Leisure Partner

6/10

Pleasant

27 Jul 2025

Becky

The beds were comfortable and had clean linen, but the rooms felt like they needed a deep clean. Also the carpet was gross: stained in a few spots.

Leisure Family

2/10

Poor

27 Jul 2025

Patricia

Horribly hot in room. Dirty shower with hair from either cleaning lady or prior guests. Coffee maker used and old coffee in maker.

Leisure Partner

6/10

Pleasant

21 Jul 2025

Brenda

The staff was nice, breakfast was good. Our room had a knocking sound, I believe it was the air conditioner .
It didn't keep us up but noticeable.

8/10

Excellent

14 Jul 2025

Latrice

Customer service

Leisure

8/10

Excellent

14 Jul 2025

Rich

It was nice and clean and a good quiet atmosphere. The rooms were nice ans spacious. The only problem was trying to get a few extra wash cloths form the front desk because we didn't want mad service for the two nights we stayed there.
The breakfast was a little under average as far as quality food. The eggs and bacon as well as sausage were a little under cooked both mornings. So we decided to eat elsewhere.
But besides that it was an enjoyable stay and I would most likely stay again when I am back in the area.
Lastly most of the staff were polite and friendly except for two of them. It was a younger gentleman and a younger woman they worked different shifts but besides those two everyone else was very nice.
So if you're in the area and looking for a place to stay I would say its a good please to spend a few nights and probably your best option for that area.
Thanks for the experience.

Leisure Partner

10/10

Exceptional

13 Jul 2025

Gisela

It was a great weekend

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Amber

Fair condition, toilet didn’t work, carpet in room was nasty, however the staff was friendly

Leisure Partner

6/10

Pleasant

12 Jul 2025

Mariana

The room is nice, however the last couple of times we’ve been there it hasn’t been that clean. First, the toilet was peed outside; and the last time I found out disgusting stains in the bed cover when we’re leaving. Admin was kinder the second time. However, it is not that bad, but it could be much better.

Leisure Family

4/10

Poor

06 Jul 2025

Krista

Our first room was right above the smoking courtyard and the front desk asked what they should do about that, even though the rooms are non smoking. We did get moved to a different room but there were terrible stains all over, the carpet was still wet, and our air conditioner had what looked like dry poop under it. Our linens were also stained, though did smell clean. I would never recommend staying here or any other comfort suites.

Family_with_children

6/10

Pleasant

06 Jul 2025

Laura

It was relatively close to downtown (about 10-15 min). However the bathrooms were dirty, tons of bugs and ants. Nobody came to give us a room refresh while staying 3 nights, and there was no towels at the pool the entire time. Breakfast was good but there was a lot of rowdy families there and at the pool that ruined the experience for the rest of us- would have been nice if the staff could have managed the other occupants better.

Leisure Family_with_children

4/10

Poor

05 Jul 2025

CHERYL

The bathroom was dirty, there was food leftover in the fridge that was not discarded,

Business_and_leisure Family

4/10

Poor

04 Jul 2025

Verified traveler

Wouldn’t Stay Again

Stay was okay, wouldn’t stay here again. Asked the desk for extra towels and was told they didn’t have any. Asked for extra pillows and blankets for the pull out sofa and was told we couldn’t have that either. The breakfast could use some help but it was free so not going to complain.

Friends_and_family Family

2/10

Poor

03 Jul 2025

Grant

Room was dirty. The breakfast was awful. The facility was in shambles. Should have its license revoked.

WILL NEVER STAY HERE EVER AGAIN.

Leisure Family

2/10

Poor

02 Jul 2025

Pablo

Horrible and filthy !! Toilet didn’t even flush not did shower work!