Name: UNA HOTELS Galles Milano
Address: Piazza Lima, 2, Milano, 20124, IT

UNA HOTELS Galles Milano

Milan · Italy

100 reviews shown

10/10

Exceptional

30 Jul 2026

DANIEL

Great hotel. Great location. Steps to the metro. Quiet clean and very friendly.

6/10

Pleasant

30 Jul 2026

Sophia

Great location to access the metro and taxi, also great if you're there for clothes shopping as there's the high street on the doorstep. Staff were helpful and polite. Expensive to drink on the rooftop, 4 single shots of Jack Daniel cost £80. Furniture in my roof could be modernised.

10/10

Exceptional

30 Jul 2026

Destiny

the rooftop was so beautiful; I enjoyed my stay

10/10

Exceptional

29 Jul 2026

John

Great breakfast, we will definitely stay here again.

10/10

Exceptional

28 Jul 2026

Svetlana

Nice, clean hotel with good buffet breakfast and a pool.

Friends

10/10

Exceptional

27 Jul 2026

Jason

Wonderful location. Restaurant was great.

10/10

Exceptional

26 Jul 2026

Rhonda

Excellent location, great facilities & spotless, modern & very spacious suite

8/10

Excellent

24 Jul 2026

Magued

The breakfast is good but with limited variety of foods.

6/10

Pleasant

24 Jul 2026

Arsen

Poor air conditioning . Air filters were not changed and were dirty. Had to call maintenance personnel. Instead of replacing air filter they just vacuumed it🙈. Definitely a problem with the approach. Another issue is the lack of parking, had to park my car across the street and had my window broken into. Do not leave any valuables in the car.

10/10

Exceptional

23 Jul 2026

Vanessa

The room was so spacious and had a little balcony with a small table and two chairs- so cute! The location is incredibly convenient!!!!!

10/10

Exceptional

23 Jul 2026

Hannah

We only stayed for one night whilst travelling around but the room was really clean and a good space! The staff were so helpful and kind ( after hours of travelling, it was really lovely) and breakfast was great! We all said it was a shame we were only there one night!

10/10

Exceptional

16 Jul 2026

Alicia

We had a very comfortable and pleasant stay here. The staff was very helpful. We had the unfortunate experience of not arriving with our luggage. When our luggage was FINALLY scheduled to get to the hotel, I asked the staff to let us know when all our bags arrived immediately, regardless of the time, and that's exactly what they did at 12:30am :) The breakfast was also good, I just wish they would vary it a little more on a day to day basis. Regardless, everything was tasty. The location is also excellent! For us, it was very convenient to be that close to so many stores since we had a few things to buy while our luggage caught up with us. We will definitely stay here again in the future!

Family

10/10

Exceptional

10 Jul 2026

Sabina Chiara

Excellent location. Great indoor swimming pool. Delicious buffet breakfast. Close to subway stop and shops. Very pleasant staff.

Self

2/10

Poor

09 Jul 2026

benjamin

I was not expecting to pay almost €100 just for a simple laundry service and they never even let you know before charging you

Family

8/10

Excellent

06 Jul 2026

Michelle

A little far from the train station.

10/10

Exceptional

03 Jul 2026

Michella

Our stay was wonderful!

Family

10/10

Exceptional

01 Jul 2026

Morteza

Amazing experience and will come back.

8/10

Excellent

30 Jun 2026

Crystal

Nicely located and very stylish. The beds were a bit hard and it was quite noisy but still a nice hotel for the price

Partner

10/10

Exceptional

30 Jun 2026

Krishna

Nice breakfast

10/10

Exceptional

27 Jun 2026

Melu Jane

Great stay

Family_with_children

8/10

Excellent

26 Jun 2026

Blaine

Good hotel, not much around as far as authentic Italian restaurants. We were there during the 2026 June heatwave and our room was nice a cool. Room was good, they only give you 2 pillows (not that great either) so you need to call down to get additional. The phone in our room didn't work so anything I needed I had to go down to the lobby. Had a little issue with my laundry, it was lost for a little bit, and didn't get done. The staff did a great job of tracking my laundry down and getting it back to me, once we found it I said I didn't need it washed which is why it didn't get done. The shower door didn't really shut so lots of water and the rain shower head leaked cold water, that part was no good. The last thing, they have a beautiful lounge in the lobby and a roof top lounge as well. For some reason during this heatwave they kept the roof open but never opened the lobby bar. You couldn't be on the roof for a drink at 5p because it was way to hot.
Not sure if I would stay again, not because of a bad experience, more because I want more authentic Milan around the hotel. If you want walking distance to train and metro this is the place for you. Also if I went back I would reserve a bigger room, 150 sq/ft for two people is not a lot of space.

Partner

10/10

Exceptional

23 Jun 2026

Veronica

The staff were very responsive when the air conditioning unit in our room was not functioning properly. They were very attentive to our needs and moved our belongings to another room that was much more comfortable. This attention to detail was greatly appreciative and we would definitely stay here again. Lastly, the metro is very close which makes transferring to other areas very easy.

Family

10/10

Exceptional

21 Jun 2026

Christopher

Loved the pool and the breakfast outlook.

Business

10/10

Exceptional

19 Jun 2026

Anna

The rooftop bar is a MUST! We went for one drink before dinner and ended up staying for 3 hours. You get a beautiful 360 view of Milan with great drinks and apps!

Family

8/10

Excellent

19 Jun 2026

Megan

I enjoyed staying here for one night in Milan. I wanted a hotel close to the train station for ease and this was perfect. It is quite far from the main attractions as you’ll need to take the metro or taxi. However for a short quick stay in Milan this was perfect. I did book breakfast through Expedia and then was told I didn’t have breakfast added so I’d pay attention at booking.

Self

10/10

Exceptional

18 Jun 2026

Ashish

Poor Air Conditioning, No Exhaust Fan in the bathroom. Breakfast was very nice including excellent coffee machine.Good location for easy access to metro including direct train lines to Duomo di Milano. nearby mini markets to purchase water and other grocery items.

Family_with_children

10/10

Exceptional

15 Jun 2026

Tony

The room was small but had everything we needed and was very well maintained. The lobby and amenities are beautiful and the rooftop terrace has an amazing view of the city at night. Conveniently located right next to Lima station as well.

Business Partner

10/10

Exceptional

14 Jun 2026

Karin

A great hotel for exploring Milan, as it is right by a metro station and not far from the station. Staff were exceptionally helpful; they agreed that I could move room straightaway (my original room was by the lift and in a passage that led to the rooftop bar) and I requested a quieter room. My room was not big, but perfectly adequate.
There was plenty of choice at breakfast. The room had a mini fridge, which I found useful.
I was hoping to swim in the pool - I did, but be aware that the pool is very small and shallow.
I had a great stay at the hotel - thank you to all the staff.

Self

10/10

Exceptional

13 Jun 2026

David

This is a nice full service hotel. It is conveniently located near the subway and porta Venezia. Convenient to basic shopping and near a good gelateria. The staff was helpful and kind. I enjoyed a wonderful dinner at their restaurant on the 6th floor. Nice steam room, the sauna was too hot for me.

Partner

6/10

Pleasant

13 Jun 2026

Donna

Generally staff weren’t friendly. Hotel is undergoing renovations. We had a Deluxe room and while large with an updated bathroom, the rest of the room was in desperate need of an update. The bed was so used we could feel rods and worn patches in the mattress. If someone outside the room or the window spoke, you could hear every word. I booked the Hotel primarily for its location it was definitely a good choice from that perspective.

Partner

10/10

Exceptional

12 Jun 2026

Gracie

I would definitely come back to this hotel it was very user friendly and easy to get around 10/10 would recommend.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Greg

Very Nice and great location.

Family

10/10

Exceptional

07 Jun 2026

Shiva

Absolutely five stars! Welcoming staff, fantastic location, beautifully decorated throughout.

Friends

10/10

Exceptional

05 Jun 2026

jacob

Check in was very efficient, room was very clean! Loved the Spa to relax before dinner. Breakfast was vast and very tasty! Overall great stay!

Self

2/10

Poor

04 Jun 2026

Illian-Mariam

I am extremely disappointed with my experience at UNA Hotels Galles Milano.

My sister and I booked this hotel expecting a relaxing stay, but our experience was disrupted by renovation works taking place directly on our floor. We were never informed about these works before arrival or at check-in.

At around 9:00am, we were woken by loud drilling and construction noise, making it impossible to rest. Had we known renovations were underway, we would not have booked this hotel.

When we raised the issue at reception, we were told that we should have informed staff and they could have moved us to another room. This ignored the fact that the hotel had failed to tell us about the renovation works in the first place.

We also asked to speak with the manager, who initially refused to meet with us. When he eventually did, the only solution offered was lunch in the hotel restaurant, which did nothing to address the disruption to our stay.

Despite submitting a formal complaint and providing video evidence of the drilling and construction noise, the hotel refused to offer a refund or any meaningful compensation.

What is most disappointing is not just the undisclosed renovation work, but the lack of accountability and customer care shown afterwards. Based on this experience, I would not stay here again and cannot recommend this hotel.

Family

10/10

Exceptional

28 May 2026

Javier F

Our stay at UNA Galles Milano was absolutely wonderful. From the moment we arrived, the staff made us feel genuinely welcome. The young gentleman who assisted us during check-in was very kind, attentive and friendly, he took time to explain everything clearly and even helped us by reserving at a near restaurant. The breakfast was great with a wide variety of options. And the hotel itself was spotless, comfortable and beautifully maintained.

The location was excellent; close to restaurants, shops, and has a bus and train stop just 2 minutes form the hotel. I would recommend this hotel a thousand times over and would absolutely stay here again on my next visit to Milan.

Family

8/10

Excellent

22 May 2026

Marc

It was an overnight stay just before the cruise. I’m not sure why I would be charged extra if there are already 3 beds for the room and we had a last minute guest. I also expected breakfast and at least a bottle of water. But it was clean and it was convenient to the metro. If not for my Expedia credit it would not be worth the money. It was quite old.

Friends

8/10

Excellent

20 May 2026

Yuriy

This property located right by the metro station, which is convenient to get to all attractions. Also Hotel located about 15 minutes walk to Centrale Milano train station. Breakfast buffet was very good.
What I did not like is that Expedia stated that Hotel provides Bottled water, which it did not.
Shower stall was very small, and no bidet in the bathroom, as was advertised. Also no kettle in the room as was advertised to make the tea.
Generally, dissent 4 star Hotel in Milan.

Partner

10/10

Exceptional

17 May 2026

Martín

The restaurant es good but not excellent. Rest of the hotel was excellent….

4/10

Poor

15 May 2026

Julian

The wifi doesn’t reach the rooms, the other amenities are great. PLEASE BE AWARE OF BED BUGS, three from my party got bit by them

Family

10/10

Exceptional

14 May 2026

Margaret

Good breakfast selection

Self

6/10

Pleasant

11 May 2026

Adrian

Breakfast spread spread had runny eggs and no pancakes or waffles. Bacon wasn't really cooked

There was some fruit and few different options like crossiants, bread, muffins. It is a light breakfast nothing over the top.

Family

10/10

Exceptional

10 May 2026

Alma

Excellent hotel with helpful staff. Location superb. Lovely sun roof bar.

Family

10/10

Exceptional

07 May 2026

Sandra

Everything was exceptional—staff helpful, breakfast & dinners were great, spa & swimming were great and location to subway, train station, and Milano attractions was great.

Family

6/10

Pleasant

05 May 2026

Steve

Many positive things about this hotel: front desk staff and lobby ambiance, location, and substantial hot breakfast.
DO NOT let them book you into Room 706. It is immediately next to entrance to roof top deck/bar with noise until close at 12 midnight. I had to change rooms the next day after being awakened at midnight by drunken young guests making their way from the deck and awaiting nearby elevator.

8/10

Excellent

04 May 2026

Sharon

Brilliant stay

Friends

4/10

Poor

04 May 2026

Charles

Smallest room I ever stayed in. Shower was so small I could barely fit in it. I’ve been in RV’s with bigger showers. I complained about the issue but management did not care, if I wanted a bigger shower I had to pay 30 euro more per night. When I arrived no early check in was available. Most hotels I stay at in the area are very accommodating and will offer early check-in even to sit and have breakfast, not this place.

Self

8/10

Excellent

29 Apr 2026

Jennifer

Breakfast was wonderful! The room was clean but was in the oddest location… back of the hotel, 5 stories up, then down three different halls and then down stairs and up stairs and then through a shred door and THAN to our room. It did have a balcony and was next to the metro, so that was very helpful.

Family_with_children

8/10

Excellent

28 Apr 2026

IAIN

Clean room, very friendly and helpful staff. Ideal location next to Metro and 10 minute walk from Centrale.
Plentiful breakfast buffet.
Only issue was the size of the room. Very cramped and claustrophobic even given it was a single room.

Self

2/10

Poor

25 Apr 2026

Marangely

Scariest experience ever, avoid!! This hotel is a labyrinth, with a residential area only separated by an automatic door. The door open to you, you cross the door and there’s no way to return to the hotel, unless a resident open the gate on the first floor. This is specially scary if you have kids. It happened to me and this issue made me miss my slot to see the Last Supper (the only reason that I was in Milan). I was lucky that a resident was near their window and he was gentle enough to open the gate. The hotel staff was super rude and they said that “I was not supposed to be on that side”.. Well, I was looking for and exit and that door opened automatically, if I wasn’t supposed to be there, the door should have been locked!! Trafficking vibes all over, scary and traumatic.. avoid!

Self

10/10

Exceptional

25 Apr 2026

Paola

Amazing , just for the salone de mobile

10/10

Exceptional

19 Apr 2026

Mario

Sauna / spa facilities were good

Self

8/10

Excellent

15 Apr 2026

Chun kit

Very clean

Friends_and_family Friends

8/10

Excellent

13 Apr 2026

JAKE

We had a superior double room. It was clean and functional, though the decor was a little dated. Air con was ok but not hugely effective. Complimentary espresso maker in the room was nice though.

We used the spa which is located in the basement. Towels, robe and slippers available on request from reception. The pool is not really big enough to share, so if there's a family of kids in it when you go (as was the case both times we went) then you're basically out of luck. The sauna / steam room / relaxation area were all nice though, with self-serve complimentary tea also available.

Partner

8/10

Excellent

12 Apr 2026

Sofia

The breakfast was great and the hotel was very clean. Overall, we enjoyed our stay here! We booked the hotel because of the advertised hotel airport shuttle since our flight was in the middle of the night, however this ended up being a paid service that was more expensive than ordering a taxi or uber. We found this to be misleading.

Friends

10/10

Exceptional

07 Apr 2026

Maryam

Very good

Family_with_children

8/10

Excellent

06 Apr 2026

Richard

Good breakfast

10/10

Exceptional

06 Apr 2026

Orlando

Great location and lovely room. Staff ok.

8/10

Excellent

06 Mar 2026

Alexandre

Breakfast was very good. Room was clean.

10/10

Exceptional

06 Mar 2026

Stephen

The pool is very cold! ... with a \"waterfall\" that you press a button and it stays on for only about a minute, max.

Don't miss going outside, and take your coffee up to the upper roof, panoramic views of the city. Very nice.

Hotel is nice, right on the subway, easy to get everywhere.

Partner

8/10

Excellent

03 Mar 2026

Mitsuyoshi

Great location and excellent breakfast. Highly recommended!

Self

10/10

Exceptional

01 Mar 2026

Fredrick J

This hotel is in the perfect location to explore central Milan, steps from the metro. We stayed two weeks for the Olympic games and fashion week. Our junior suite was exactly the modern room we were promised. True, the building is a classic so the halls are not straight and wide, but you should chose a hotel based on its hallways! The staff were welcoming each and every time we stepped in from our daily adventure. The showers were hot, with solid water pressure. The rooms were kept clean and well stocked. The elevators were always available, and were welcome, modern upgrades. We loved our experience and will definitely recommend Una Hotels and this property in particular to all that ask!

Partner

8/10

Excellent

27 Jan 2026

Natalie

My stay at the hotel was truly lovely and very comfortable. The staff were outstanding, welcoming, personable, and consistently going above and beyond to provide excellent service. The facilities were pleasant; the sauna was warm and relaxing, and the overall temperature throughout was comfortable. The swimming pool was a little small, but perfectly fine for a swim when it wasn’t too busy. At times, the facilities could get a bit lively, especially when children were around, but everything was still very enjoyable. Overall, I had a wonderful time at the hotel. It was a delightful experience, and I genuinely enjoyed my stay. The breakfast was excellent, with a wide variety of drinks, coffee, and food to choose from. For the price, it was a fantastic stay, and I would happily return if I visit Milan again.

Friends_and_family Family

8/10

Excellent

25 Jan 2026

sebastien

Petite chambre, pas de café, démodé, …

Partner

10/10

Exceptional

25 Jan 2026

Laura

Location

10/10

Exceptional

20 Jan 2026

Judy

Excellent service, friendly & brilliant staff. The hotel is absolutely fantastic & clean. Highly recommend .

Friends_and_family Friends

8/10

Excellent

08 Jan 2026

Ben Zion Shay

Overall was very nice
Although no very much hot water in the bathroom
And low stream

Leisure Family

10/10

Exceptional

06 Jan 2026

Rich

We did not have breakfast, but verry accessible for shopping and restaurants.

8/10

Excellent

06 Jan 2026

Abraham

Clean room, staff was great, only thing I had a problem was getting the heater to kick on.

Partner

8/10

Excellent

05 Jan 2026

Nigel

Nice hotel and staff were very friendly. As the hotel was busy breakfast was very full and getting a table in the restaurant was difficult.
The leisure facilities were small but very nice.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Radwa

Amazing experience diffenately coming back

Leisure

6/10

Pleasant

29 Dec 2025

Brian

Good breakfast and location, housekeeping threw away my house keys so don’t leave anything lying around

Self

10/10

Exceptional

27 Dec 2025

Greta

Spacious room, comfy bed, good amenities and big breakfast, good location being right next to a metro so easy access around the city. Super warm in winter

Leisure Partner

10/10

Exceptional

10 Dec 2025

Susan

Clean hotel and room, lovely staff, well placed for shops and city centre. Would return.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Masami

Great quiet hotel

Partner

10/10

Exceptional

08 Dec 2025

Natasha

Fab

8/10

Excellent

08 Dec 2025

Jamie

Hotel was convenient for transport links
Breakfast was ok
Little bit disappointed that you cannot use the facilities once you check out

Leisure Family

10/10

Exceptional

04 Dec 2025

ROBERT WILLIAM

Good location, cleaned everyday and fresh towels.

Leisure Partner

10/10

Exceptional

24 Nov 2025

ian

Excellent location and great staff

Self

10/10

Exceptional

13 Nov 2025

SEBASTIAN

Everything!

Business_and_leisure Self

10/10

Exceptional

12 Nov 2025

JORGE V

Propiedad muy bien ubicada. Amplias instalaciones del hotel.

Business

10/10

Exceptional

10 Nov 2025

David

Been coming here over 15 years and i keep coming back. Says it all
Highly recommended hotel.

Leisure Self

10/10

Exceptional

08 Nov 2025

Nigel

Clean rooms. Fab spa and gym facilities. Really enjoyable

Business

10/10

Exceptional

24 Oct 2025

Tara

Perfect location. Metro was right outside the entrance. I ♥️ Milano

Leisure Self

10/10

Exceptional

15 Oct 2025

Ravindra

good for the price

Partner

8/10

Excellent

15 Oct 2025

Daniel

Great hotel. Only drawback is no English language channels on TV at all. Minor issue as not much time spent in room but the hotel does say sky tv

Leisure Family

10/10

Exceptional

14 Oct 2025

Heather

The hotel was great, convenient ( next to metro station), had a lovely wellness cebtre, hood breakfast and great tapas at the rooftop bar! A very hapoy stay indeed.

Leisure Family

10/10

Exceptional

14 Oct 2025

Katherine M

Only place I will stay when in Milan! This hotel has everything. Full breakfast buffet included, restaurant is very good with regional specialties, M1 metro station just next door takes you straight to the Duomo, and there is a rooftop terrace bar that serves aperitivo at sunset overlooking the whole city. The best part yet is the full spa! Turkish bath, sauna, large pool with whirlpool, showers, and Himalayan pink salt lamps. Best way to wake up or wind down. Staff is also incredibly friendly. There are a few bars and restaurants on the same road but not a huge selection. I'll never stay anywhere else!

Leisure Self

10/10

Exceptional

07 Oct 2025

Geisha

Very convenient in location just few steps from the Metro, very clean hotel with comfortable beds, friendly staff, nice restaurant with fantastic breakfast and affordable price for dinner. Accesible places for dinning, shopping and few minutes to the Milan Central Station.

Leisure Family

6/10

Pleasant

02 Oct 2025

Jacqueline

The receptionist at our arrival was not friendly AT ALL!

Friends_and_family Friends

10/10

Exceptional

30 Sep 2025

Irene

Had a great stay close to everything and lake como just down the block.
Great staff friendly and spoke English even better ! Fun restaurants.

Partner

10/10

Exceptional

29 Sep 2025

Genevieve

We stayed one night at Una after travelling 30hours from Australia to Milan. We had two half days before we had to travel again. The hotel is an easy flat walk from the train which was very convenient. The staff were very helpful. Breakfast was excellent. The pool was great for a swim after a long flight. The small gym had good equipment. We went shopping on Corso Buenos Aires which was great. We went on the metro to see the Duomo etc which was very easy. It was a successful stay. Would stay again.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Dmitry

Very clean ,great breakfast, friendly staff

8/10

Excellent

27 Sep 2025

Terese

No Hot Tub!!

Pool was cold and there was no hot tub, as indicated which is why we booked this hotel after dealing with a loooong travel day due to the strike in Italy. We were very disappointed but not the hotel’s fault! They had saunas but we were looking so soak in a hot tub so the cold pool was also not inviting.

Partner

10/10

Exceptional

23 Sep 2025

Andrew

Great location for getting around Milan. Nice hotel with friendly staff

8/10

Excellent

20 Sep 2025

Christine

I feel maintenance to the room could have been better. Hairdryer needed replacing and sink basin plug did not work. The reception staff did try and help but these problems should have been resolved before the next guests arrived to use the room. Other than that the hotel is well situated to get around Milan,

Leisure Partner

10/10

Exceptional

16 Sep 2025

Jay

The very convenient location to the center of the city was awesome. Additionally, the rooftop bar made the visit extraordinarily unique and pleasant

Business Partner

6/10

Pleasant

15 Sep 2025

KEVIN

Don’t get the basic rooms,3* quality.
Staff friendly and helpful but out tv didn’t work.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Verified traveler

3 nights stay

Room was great, the same as in the pictures on the web site! Had the junior suite and worked really well. Reception staff very friendly and helpful. Breakfast ok, cheap and cheerful, breakfast staff less friendly, closed part of restaurant area even though still busy. Gym / pool / sauna / steam room, ok for a hotel. Would recommend.

Partner

8/10

Excellent

09 Sep 2025

Ian Michael

Hotel is in a good location right on top of Lima metro station. You can hear the trains rumble throughout the hotel but this did not impact our sleep.
The roof top bar and the team that staffed it are excellent.
The restaurant staff and the majority of front of house staff seemed miserable and it felt like they wanted to quit their jobs. This is my 4th stay at an UNA hotel and my previous experience has always been very positive and so by comparison, my overall experience here with miserable staff, was a disappointment (except for the excellent team in the roof top bar).

Leisure Family