Italy
, Milan 
Michael
Not enjoy the stay at all.
Communication was horrendous!
Ever since I made the booking, was being asked to provide email and phone number over the message of hotels.com app. Never got a replied or whatsoever until I asked them after a week to see if they got my information. Then they replied after another week.
It was being mentioned I have to fill in the check in form online and pay the city tax in advance, but again, not receiving those information even 2 days before the trip and after I have called them.
Check in information not being shared until 30mins before the official check in time. Without any surprise, it’s being shared after pushing them several times over messages. At one point of time, my wife asked if we have to prepare staying on street that night. Created so much stress.
Room was being cleaned properly, but it’s not matching pictures completely as it’s kind of dark inside the apartment. If you plan to use the kitchen, I would suggest you can forget about that as you have to cook in dark.
Mattress was being worn out pretty badly, I could barely sleep in those nights.
It’s a very convenient area but expect to be pretty noisy.
Considering the price of the apartment, would recommend to find somewhere else.
Ever since I made the booking, was being asked to provide email and phone number over the message of hotels.com app. Never got a replied or whatsoever until I asked them after a week to see if they got my information. Then they replied after another week.
It was being mentioned I have to fill in the check in form online and pay the city tax in advance, but again, not receiving those information even 2 days before the trip and after I have called them.
Check in information not being shared until 30mins before the official check in time. Without any surprise, it’s being shared after pushing them several times over messages. At one point of time, my wife asked if we have to prepare staying on street that night. Created so much stress.
Room was being cleaned properly, but it’s not matching pictures completely as it’s kind of dark inside the apartment. If you plan to use the kitchen, I would suggest you can forget about that as you have to cook in dark.
Mattress was being worn out pretty badly, I could barely sleep in those nights.
It’s a very convenient area but expect to be pretty noisy.
Considering the price of the apartment, would recommend to find somewhere else.
