Name: B&B Hotel Milano Central Station
Address: Via Napo Torriani, 9, Milan, 20124, IT

B&B Hotel Milano Central Station

Milan · Italy

Via Napo Torriani, 9View location

100 reviews shown

10/10

Exceptional

13 Jul 2026

Kimball

Nice hotel, close to train station. Great for quick stay. Comfortable bed. Everything you need, nothing extra special. Solid choice.

Partner

6/10

Pleasant

11 Jul 2026

Allan

It was not a full room. It was a space that did not meet the dimensions of the normal rooms so a substandard bed was placed in it and a bathroom was squeezed into so small a space it was difficult to get into it. However, it was clean and staff were friendly and polite. It might be ideal for a backpacker on a budget. Had I seen the room before booking, I would not have chosen it.

Self

2/10

Poor

02 Jul 2026

Jessica

This was one of the worst hotel experiences I’ve ever had. When we arrived, our room wasn’t ready, which was understandable. However, we were given a key to the luggage room, and it appeared that every guest had the same key. There were no security cameras, so anyone could access other guests’ belongings. I did not feel comfortable leaving our luggage there.

When we entered our room, it was filthy. One garbage bin hadn’t been emptied, the toilet still contained human waste, and there were unsanitary stains on the walls. We immediately asked for the room to be cleaned, but were told there was no one available. We then requested a different room, but were told none were available.

The front desk staff, especially the young woman wearing glasses, were rude and dismissive. We repeatedly asked to speak with a manager, but throughout our entire stay, we were never able to speak with one.

To make matters worse, the TV constantly turned off and on, and when we requested towels the next day, it took about 20 minutes for them to arrive.

The cleanliness was unacceptable, the customer service was poor, and our concerns were never properly addressed. I would not recommend this hotel to anyone.

Partner

2/10

Poor

25 Jun 2026

Claudio S

El colchón estaba en muy mal estado.
La limpieza del baño no estaba bien.
La televisión no funcionaba.
No lo recomiendo para nada

Partner

8/10

Excellent

17 Jun 2026

Debra

The rooms were on the warm side and guest are unable to control thermostat. But they were quiet and clean. Close to train station which was a plus! Breakfast wasn’t very substantial so would have preferred to eat outside the hotel.

Friends

4/10

Poor

05 Jun 2026

Shaelyn

Not in a bad location. Check in felt fairly long and with a girl who didn’t know what she was doing. Room was fine - we saw someone complain every day about the pillows and they were fine. Someone tried to clean our room before we checked out and woke up us which was quite unfortunate. There was also a large amount of black mould in the bathroom.

Partner

6/10

Pleasant

04 Jun 2026

Marley

Room very very small

Partner

10/10

Exceptional

03 Jun 2026

Angelita

Shops nearby and close to central station

Partner

2/10

Poor

02 Jun 2026

Madison

They did not let me check in. Said my reservation was cancelled and when I asked about my other reservation they said it didn’t exist and so I lost $200 for no reason and no explanation. Said no rooms available and unhelpful.

Family

8/10

Excellent

31 May 2026

valeria

Staff vwry friendly, cloae to train station and restaurants!

Friends

8/10

Excellent

25 May 2026

Hector C

Did good.

6/10

Pleasant

22 May 2026

Franky

Pretty clean, no amenties - water leaking out of shower.. top shower head not working. Bed was comfortable, city view was nice. Location was okay, close to train station. Overall, good 👍

Partner

6/10

Pleasant

19 May 2026

Paul

Room was small. Not much amenities. No soap in room, needed to bring out own soap. Close to train station, pretty far walk from central Milan though. Overall, stay was ok, probably wouldn’t come back.

Partner

10/10

Exceptional

15 May 2026

Glenn

Clean room, excellent shower and bed! Exactly what we needed!

8/10

Excellent

10 May 2026

Edmond

Clean room. Ok breakfast.

Partner

10/10

Exceptional

10 May 2026

Paula

A lovely hotel in an excellent location. Breakfast was great and staff were friendly.

Partner

6/10

Pleasant

05 May 2026

Carol Ann

The location was convenient to Central train station and restaurants. Breakfast was ok, very basic. My room was also very basic, just a shower wand, no shower head.

Friends

4/10

Poor

04 May 2026

SHABNAM

Room was very small and bathing space was too too small that anyone can’t move while taking bath . There were no glass or water even in the room . No toiletries nothing . Just the basic room . Location was nice

Partner

2/10

Poor

09 Mar 2026

Tasnim

The bed was completely sunken in. So uncomfortable. The sewage smell in the toilet was disgusting. The AC was locked in and we couldn’t control the temperature. So we had to keep the window open. Couldn’t sleep from all the noise from the street and mosquitoes. The location was not as close to the station as you would think given the name of this B&B hotel. It’s actually an annoying walk on cobbled broken streets with your luggages. There’s actually a much closer B&B hotel just across from the station. I’d recommend that if you the price is justifiable to you. But I highly don’t recommend the “centrale station” B&B hotel.

Partner

4/10

Poor

26 Feb 2026

CATHERINE

The room was lacking. Two of us and only one threadbare towel each day - even after asking for two towels. The bed was hard and uncomfortable and sagging in the middle. The room was overly hot and the air conditioning locked so could not change it. The room was unworkably small for two people. The bathroom had a shower too small and in need of renovation and the lighting in the bathroom was abysmal. Could not apply my makeup with the worst and dark lighting. Could not get a cup of tea or coffee early in the morning before breakfast - and there were no facilities in the room. It cost alot of money and I would never recommend. There are so many better hotels close to Centrale Station.

Partner

6/10

Pleasant

16 Jan 2026

Dana

Staff were friendly and efficient however this hotel has some problems. Room had leaky shower door so floor flooded when we used the shower. TV didn’t work; requested repair but couldn’t wait for tech to come. Annoying noise from footsteps and chair scraping from the rooms above us, so hard to sleep with this much racket.

10/10

Exceptional

14 Jan 2026

Michele

Location is great, services was fantastic and special thanks to Nicole, Jessy, and Giuseppe the manger. The breakfast was great but wasn’t free in my case.

Self

10/10

Exceptional

12 Jan 2026

EMMANUEL

very nice and clean room.
great location near central station.
lots of restauransts nearby.

10/10

Exceptional

10 Jan 2026

Nehemias

Clean room, 24 hour desk service

Leisure Partner

4/10

Poor

07 Jan 2026

Jianyu

The bed is not comfortable and poor condition

2/10

Poor

23 Dec 2025

ADOLFO

Upon checking in, we were told that our reservation did not include breakfast. So, we could not really comment on it.

6/10

Pleasant

21 Dec 2025

Rhianna

Ideal location, close to centrale and the metro. Room was small but clean. The street below is very noisy until about 1am and the again from 4am onwards, bring earplugs. Only 1 pillow provided in room, asked for more at reception and was told there were none available so quality of sleep was poor.

6/10

Pleasant

19 Dec 2025

La Shawn

Nothing really stood out. It was an “ok” room for one night. Wasn’t great or bad.

4/10

Poor

11 Dec 2025

Marcelo

The hotel was great in an excellent location. The room was clean and breakfast was nice. The only issue we had is that the room we got had an unbearable sewage smell coming from the bathroom. We told the front desk that same night we arrived, but he said to talk to the front desk in the morning he couldn’t do anything. The next morning with almost no sleep due to the smell, we asked if we could be relocated to another room, the girl at the front desk, very nicely, said she would talk to the manager to check on the options. The manager did not take the time to approach us to tell us anything, instead, he sent the girl front the front desk to tell us that the hotel was booked every single day we were there. Very unlikely to be fully booked the first few days in December, we started to think maybe the whole hotel has a sewage issue and he problem was in every room. Would not Stay here again afraid that the sewage smell is in every room.

Partner

4/10

Poor

07 Dec 2025

Ketan

Rooms were not as advertised. Small rooms and bathrooms were not clean. Really small shower cubicle. Photos does not reflect the realities of the hotel.

Leisure Partner

6/10

Pleasant

20 Nov 2025

Kayley

The hotel was clean and is in a very convenient location near the Central train station. The room wasn’t ready until half an hour past the check in time and the TV was broken in my room. The staff tried to fix it but said it needed to be replaced and were unable to do so in the 3 nights I stayed. It was also incredibly loud, the trash gets taken out around 3am and picked up outside around 7am.

Leisure Self

8/10

Excellent

19 Nov 2025

Richard

Breakfast good but not free
Check in not great
Otherwise everything else good

Leisure Partner

4/10

Poor

18 Nov 2025

Lectricia

we were out most of the day on a tour, when returning to the room, we noticed no toilet paper. clean towels and clean bed. bed is not comfortable at all.

Leisure Partner

6/10

Pleasant

08 Nov 2025

Jonathan

8/10

Excellent

27 Oct 2025

Maria

Room is well maintained and clean. Sheets are great. Staff are very helpful and friendly. Breakfast is ok for the price but can be improved.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Ara

Love the location and very close to the Train station, shopping and restaurants.

Partner

6/10

Pleasant

15 Oct 2025

Jean pierre

Pour le prix, le déjeuner devrait être compris. Il faut payer un extra

Leisure Family

6/10

Pleasant

14 Oct 2025

Shumaya

Good location, it was good for a short stay in Milan

Leisure Friends

4/10

Poor

12 Oct 2025

MICHAEL

Comfortable bed and quiet. Room size way small and difficult to manage suitcases. Reception staff never smiled and refused to accept our comment on room smell. Dead roach lay in bathroom sink.Louie the night reception very helpful and friendly.

Leisure Partner

8/10

Excellent

11 Oct 2025

Liz

Perfect location — close to public transport, shopping, and great restaurants, and everything was well maintained.

Leisure Friends

8/10

Excellent

07 Oct 2025

Kylie

The room was clean and tidy. The bathroom was clean and spacious. Nothing to complain about overall. Just a little noisy in the hallway near the door to my room. Staff were friendly and helpful.

Leisure Self

10/10

Exceptional

06 Oct 2025

Katty

It seemed very clean, and the staff was super friendly — always greeting with a smile. They change your towels every day, and it’s very close to the metro station.

Partner

8/10

Excellent

05 Oct 2025

Edwin

Had trouble getting my into our room but staff were helpful in resolving the issue

Leisure Partner

6/10

Pleasant

01 Oct 2025

Alex

Close to Milano Centrale station and conveniently near the metro. Unfortunately, the staff and customer service were poor, and the breakfast was OK.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Ruth

The room was functional for our 1 night stay. The breakfast buffet had a wide assortment of pastries, hot and cold food options. The staff was helpful on arrival and assisting us to get a taxi on departure. Several restaurant options within 1 block.

Partner

8/10

Excellent

25 Sep 2025

Peter

The breakfast was excellent - good value.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Alison

Excellent hotel very near the station. Able to easily walk with cases. Hotel clean. Lovely restaurants nearby. Reception staff super friendly and pleasant. Breakfast was amazing.

Leisure Friends

10/10

Exceptional

19 Sep 2025

Larry

Milan

Excellent place to stay. Great breakfast choices. Ideal location. Enjoyed our stay

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Videsh

Great location, close to Milano Centrale and metro. Comfortable bed, clean, air conditioning and hot water works well.
Friendly and courteous staff.

Leisure Partner

6/10

Pleasant

16 Sep 2025

Dr Parveen

It’s a very basic hotel. Good location in that it’s near his and train station. You get what you pay for.

Leisure

4/10

Poor

15 Sep 2025

Nathan

Staff was great, accommodations meh.

The rooms don’t allow you to control the temperature, so it felt muggy in the room for most of the stay. The beds are cheap and wooden slats are not friendly for a plus size traveler.

Otherwise, the staff was great! :-)

Partner

10/10

Exceptional

10 Sep 2025

Narmina

Everything about this hotel was great. Modern, clean with nice lounge area and breakfast ! Close proximity to central station as well.

6/10

Pleasant

04 Sep 2025

Janneth

Good located

The hotel is very well located and has very good restaurants nearby. They are very eco-friendly, but the rooms are too hot—you can’t lower the temperature, and sleeping in heat with a duvet is far from pleasant. The breakfast is very varied and worth including in the stay.

Partner

8/10

Excellent

02 Sep 2025

Myrlie

This is a hotel that dont have the amenities of a normal hotel. Temp is not adjustable which is inconvenient, its hot in the room. Though walkable to the central station and clean.

Leisure Partner

4/10

Poor

31 Aug 2025

Marco

Small room with think wall: you can hear everything form both street and other rooms. Restroom definitely needs a renovation, the shower falls apart and the walls have painting falling for the humidity. Special mention to receptionist Jessica that ignored us while we were looking for our passports: while taking to other colleagues she was describing how terrible were the rooms on the first floor seconds before giving us a room on the first floor. Temperature in can’t be adjusted.

Leisure Partner

4/10

Poor

26 Aug 2025

Christine

Not impressed…

When we arrived, we had to wait about (45 minutes) because the room door key was not working and the staff couldn’t get it open as well. We were waiting for it to be fixed and we wasted a lot of time. Also, the city tax indicated on the Hotels.com app is $3.50 per guest per night per person, instead we paid $6.30 per guest per person. Finally, we were given another room but we are disappointed by this experience. On top of that, there is no coffee machine in the room and no way to have coffee in the morning other than going outside. In all the hotels I have been to, I’ve never seen that.

Friends_and_family Family

2/10

Poor

25 Aug 2025

Purvi

The room was tiny, old. Broken floor board. Part of the door lock missing. Wouldn’t recommend !! Only positive was the hotel serves good quality breakfast.

Leisure Family

8/10

Excellent

24 Aug 2025

Serwaah

I liked how central the location was, and the staff were helpful. I was surprised at the size of my room, but Milan is a beautiful city and I'm glad I chose this as my accommodations.

Leisure Self

8/10

Excellent

28 Jul 2025

Chih-Yi

The location was great. The room is a bit old but clean. No kettle in the room but can use the microwave in the lobby if you need hot water.

Leisure Friends

8/10

Excellent

27 Jul 2025

Bechara

Property and staff are very good and friendly

Business_and_leisure Friends

6/10

Pleasant

18 Jul 2025

Ehsan-ul

Poor customer service

1.The person on the check-in was customer oriented.
2.He could take a payment of hotel charegs with euro 50 note.
3. The bathroom floor was dirty.

The person on checkout was all right.

8/10

Excellent

16 Jul 2025

Justyna

Great breakfast

Leisure Friends

10/10

Exceptional

15 Jun 2025

Eduardo Daniel

Excellent attention from the staff!! Grazie mille!

Partner

10/10

Exceptional

03 Jun 2025

Xin

The breakfast is very good. Staff are frend

6/10

Pleasant

21 May 2025

John

Overpriced and pokey room! Breakfast just ok!

Self

6/10

Pleasant

11 May 2025

Roger

Good location but Very Basic

A good location but a very basic budget hotel at 4 star prices. Room fittings getting tired for example in our room shower door not closing, toilet flush sticking, mattress worn. Breakfast area quite small so quite cramped during busy times and the only fresh fruit was oranges, so disappointing.
I booked to pay on arrival but the hotel tried to take the payment from my credit card in the morning of my arrival so my card company blocked the payment and blocked my credit card. Luckily I was able to pay on my arrival by using another card but had I not had an alternative card I would have been in trouble.

Partner

10/10

Exceptional

22 Apr 2025

Valeria Fernanda

We loved staying in this hotel, we walked from the station and it was very easy and fast even with the luggage. The breakfast was really good and the room was very clean and comfortable. The staff at the reception was very nice and helpful.

Leisure Family

4/10

Poor

05 Jan 2025

MAY LING CHRISTINE

It is near to train station but still need to walk at least 10 min, there is another BNB hotel which is next to train station. I guess it is important to know address to book hotel correctly.

Leisure Family

10/10

Exceptional

08 Nov 2024

NAGESH

4/10

Poor

27 Oct 2024

Tina

Mildew all around the shower. Dirty floors bathroom sick wouldnt drain. Toilet kept running. Breakfast eggs were cold...
Only stay here as a last resort.

6/10

Pleasant

26 Oct 2024

Karina

Leisure Partner

10/10

Exceptional

15 Oct 2024

Elisa

I like every thing

10/10

Exceptional

02 Sep 2024

Adam

The room was perfect for my weekend stay. Extremely well located by Centrale Station, and near plenty of places to eat and transport links.

The room itself was clean, contained all of the amenities mentioned in the description, and the 24 hour front desk was very handy, especially when arriving back late and wanting to buy something from the lobby fridge.

The only thing I can't comment on is breakfast as I ate elsewhere.

Overall I'd recommend a stay here and would definitely return.

Leisure Self

6/10

Pleasant

30 Jul 2024

Samantha

Pros: location, lockers downstairs and friendly staff.
Cons: bathroom water pressure is not great and hot water take a while to come out. Our bed covers had a little blood stain on.

Leisure Partner

2/10

Poor

27 Jul 2024

anna

room was dirty. staibs everywhere. smelt like sewer water. dead buds on the window. completely nasty. room didnt look like the photos.

Leisure

10/10

Exceptional

23 Jul 2024

OSCAR

Nice

Family

8/10

Excellent

14 Jul 2024

salvador Pierre

Se escucha todo lo que ocurre en las habitaciones contiguas.

Leisure Partner

8/10

Excellent

07 Jul 2024

rizwana

Business_and_leisure Partner

6/10

Pleasant

02 Jul 2024

Nita

Overall this was a good property, however, the bathroom had mold around the shower door and the shower walls were it clean around the grout/tiles. Taking I did not feel clean. The shower door was also broken, so water was seaping all over the floor.

Leisure Family

10/10

Exceptional

13 Jun 2024

REED

Close to Milano Centrale train station. Clean and quiet. Many dining options

Leisure Partner

6/10

Pleasant

12 Jun 2024

Julio R.

Good location. Good breakfast.
Room tired, in need of repairs.

4/10

Poor

05 Jun 2024

Brent

Pretty sketchy around the area

Leisure

10/10

Exceptional

04 Jun 2024

orlando

Best

Business_and_leisure Family

6/10

Pleasant

31 May 2024

Michael

No frills place that is very convenient.
Basic 3-star place.

Business_and_leisure Friends

4/10

Poor

19 May 2024

Blake

Storage locker to hold bags was self serve and everyone that had a key, had full access to your bag. It didn’t feel safe.

10/10

Exceptional

18 May 2024

Tim

Staff were friendly, helpful and polite, would stay there again

Leisure

10/10

Exceptional

06 May 2024

Lilibeth

room is big, cleanliness and excellent customers service. Breakfast was great!

Leisure Partner

10/10

Exceptional

02 May 2024

Glenn

Great place to stay near Stazione Central

8/10

Excellent

27 Apr 2024

Julio

Good quiertvpalce to stay

8/10

Excellent

17 Apr 2024

Rowena

Location is just right!

Leisure Family

2/10

Poor

30 Mar 2024

Robin

If you want to get some sleep, forget it. Very noisy outside of hotel. There is a club across the street. Lots of foot traffic and noisy. Street sweeper comes by at 6 am also. The paint is peeling in the shower and moldy. Beds are hard. Tv never worked. I do not recommend this hotel. The only good thing is it was close to the train station.

Leisure Family

10/10

Exceptional

03 Mar 2024

Chanelle

Very convenient and comfortable

Leisure Self

10/10

Exceptional

26 Feb 2024

Debbie

Everyone was very helpful and friendly. Great location! Breakfast was good

Leisure Partner

10/10

Exceptional

26 Feb 2024

Rafael A

Buen hotel. Cerca de la estación del tren. Pero la habitación q nos toco estaba ubicada en un área cerca de los empleados y habia mucho ruido

Leisure Family

8/10

Excellent

04 Feb 2024

ALBA

Leisure Self

6/10

Pleasant

03 Feb 2024

Jordan

A double bed was just two singles pushed together. Also the window faced onto the BB sign which illuminated the room at night

Leisure Partner

6/10

Pleasant

13 Dec 2023

Kelly

Bathroom drains stunk of egg

Bathroom absolutely stunk of egg from the drains. It was revolting. Took ages to check in - there was a woman who could see us and was sat in the back but decided to leave it for her colleague. Some feedback would be to just check people in as fast as possible rather than leaving them waiting. Fridge in the room wasn’t working. Door to the toilet was weird and had no lock. Quite noisy you can hear the hustle and bustle of other people and also seemed to have some drilling (though possibly outside of the hotel but couldn’t be sure). Needed to check out fast and unfortunately was told to wait again despite there being someone else there to check us out. Wouldn’t stay here again but the location is great for the central station and metro.

Partner

4/10

Poor

03 Nov 2023

Parteek

The toilet was not clean and the seat was broken
. They did not change the room even after asking multiple times.

8/10

Excellent

11 Oct 2023

Linda Leasburg

Very convenient to the train station. Walkable to dining, parks, and shopping.

Leisure Partner