Name: Smart Hotel Milano Central Station
Address: via Napo Torriani, 28, Milano, 20124, IT

10/10

Exceptional

20 Jul 2026

Claudia

Good, only issue was the shower changing constantly from hot to cold. Staff was great! Air conditioning awesome

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

May

The hotel is very close to the train station and restaurants are around the corner. AC was great during summer heat.

We stayed on lower floor, unfortunately , the bathroom had a very very bad smell coming out from the drains.. staff poured chemical and try to help it but it doesn’t work. And we ends up needs to continue to pour water and cover the drain to try to minimize the sewer smell. Tried to request to change room but they were fully booked.

Family

10/10

Exceptional

14 Jul 2026

Gina

Only stayed at the hotel for the night but was very convenient for the main train station in Milan.
We were able to check in early and the hotel room was very clean and cold, which was amazing considering how hot it was !

Family

10/10

Exceptional

12 Jul 2026

Alessandra

Great stay for a night near the train station and conveniently located. Rooms are clean and the staff were super helpful. Best air conditioning for a super hot day in Milan. This is the second time I stay and I’m sure I’ll be back.

Self

4/10

Poor

08 Jul 2026

Liam

There was a bright green light in the room that I couldn't turn off and it prevented me from sleeping well. also the light from the room phone was bright and so I needed to unplug that just to be able to sleep as well.

the shower was strange and the water poured out of the showerstall into the main bathroom and was threatening to flow into the room. a lower drain would help to prevent flooding. I had to set up towels to dam the water flow. otherwise the room was ok.

the quality of the food at breakfast was not very good. it would have been better and cheaper to go to the McDonalds around the corner. the eggs especially were overcooked and rubbery.

Self

10/10

Exceptional

05 Jul 2026

Xiaoyun

Clean room. Wonderful stuff. Great location. Air-conditioning working very well.

Family_with_children

6/10

Pleasant

24 Jun 2026

Collette

The air conditioning worked great close to the station. The room is very black, not a fan. But it was clean and worked for a stop over. Did not have the breakfast. Just had a weird vibe

Partner

8/10

Excellent

19 Jun 2026

Rod

It was close to rail central
No tissues in room
Pay for water in fridge
Breakfast over priced , cold eggs & Bacon left out to go cold
Great bed

Self

10/10

Exceptional

18 Jun 2026

FAYE

Some young girls at the front desk did not seem to understand privacy and discretion. I asked the women at the front desk not to announce my room number loudly as there was a large male sitting in the lobby chair listening to all transactions at the front desk. They must have been there for free internet however, as a solo female traveler, I like to keep my room number private. The girl failed to understand and announced loudly you will be in Room ....despite my request to not announce it. Second of all, the first floor room curtains do not close all the way. The window glass has a dark tint so when you look outside, it seems like the weather is gloomy when it's actually bright outside.

8/10

Excellent

18 Jun 2026

Mark

Very close to the train terminal and access to transport. Close dining places as well. It was clean and friendly but a bit noisy from other guests

Self

10/10

Exceptional

15 Jun 2026

carine

Loved it! Fantastic location, great service and very clean.

Partner

4/10

Poor

08 Jun 2026

Khoo

Like many other reviews previously, I found that this hotel is advertised as a 4-star property, but the overall quality feels closer to a 2-star hotel. The only good thing is location.

The bathroom design is particularly poor and impractical. After showering, water floods the entire bathroom area. The bathroom lighting is controlled by a motion sensor, which can be very dangerous. During a shower, the lights had switched off automatically because the sensor mainly detects movement near the sink area rather than in the shower. This creates a safety risk, especially on a wet and slippery bathroom floor. Soundproofing is also poor, as noise from outside and neighboring rooms can be easily heard.

Shockingly, complimentary bottled drinking water was not provided, which is something I would normally expect from a 4-star hotel. Overall, the facilities and service did not meet the standard of a 4-star property, yet guests are still required to pay the corresponding city tax based on the 4-star rate. The experience was disappointing and did not offer good value for the price paid.

Partner

10/10

Exceptional

05 Jun 2026

Lizbeth

Un excelente lugar para hospedarse, está cerca de la centrales y del duomo de milano Además, el hotel se mira súper bonito y están todas las estaciones de metro cerca.

Self

10/10

Exceptional

28 May 2026

Guohao

great locaiton near to the train station and metro

Partner

10/10

Exceptional

26 May 2026

Lucy

Lovely stay, thank you!!!!

Friends_and_family Family

10/10

Exceptional

24 May 2026

Kristopher

Great place to stay while in Milan, conveniently located only about 5 minutes walking from the train station. Fast and easy check in process. Room was great for a short stay and provided all the necessities. Great location and only minutes away from public transportation and provided easy access to get around the city,

Partner

10/10

Exceptional

17 May 2026

Ahmed

The staff were welcoming. Room was nice and clean and well kept no complaints at all! The location is brilliant as there are multiple entries to the metro as well as the central train station. And loads of places to eat surrounding the hotel too!

Partner

8/10

Excellent

15 May 2026

Michael

Good location.Close to trams and easily walkable to sights

Self

10/10

Exceptional

02 May 2026

Nosakhare

Excellent room and facilities only thing is that breakfast was cold

Self

6/10

Pleasant

01 May 2026

Rokas

Rooms were clean, but very smelly from sewer, very poor toiletry. Breakfast not good, very pricy and poor, not fresh.

Family_with_children

10/10

Exceptional

28 Apr 2026

April

We had a. Very enjoyable stay. We’ll definitely loved the property was very close to the train station

Family

8/10

Excellent

27 Apr 2026

Lynette

Very efficient and friendly staff. Room was spacious, clean and comfortable. It was excellently positioned for my purposes.

Self

6/10

Pleasant

17 Apr 2026

Donald

The property is ok. Good bed and clean the shower pan was broken and leaked badly causing visible wood rot. Door handles were loose. An electrical plug was broken, and the hair dryer sometimes failed to work.otherwise it was good.Its rather small and looks sleek and modern, it’s just getting worn. Staff super nice and helpful!! Very convenient location for trains, metro, restaurants, etc.

Partner

10/10

Exceptional

16 Apr 2026

Vinton

Excellent find close to the train station. Room was clean and the property well kept. We opted for the additional cost of morning breakfast which was very good and recommended. I would easily stay here again !

Partner

10/10

Exceptional

07 Apr 2026

Lilibeth

Very welcoming staff, room is clean. Hotel is very close to the central station which was a bonus.

Family_with_children

6/10

Pleasant

03 Apr 2026

Raveena

Poor amenities. Clean. Staff could have had better communication skills.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Cristina

Front desk staff as well as breakfast room staff are very helpful, efficient, and friendly. They are a delight to work with. The rooms are very comfortable and clean, as are the bathrooms, although we wish they provided more than a single bar of soap (hair conditioner would be appreciated as well :)). The breakfast offerings were good and well-prepared; a very nice service to start your day!

Partner

10/10

Exceptional

26 Mar 2026

Craig

Clean smart rooms, pleasant staff, just a few minutes walk from Milano Central Station.

Business

10/10

Exceptional

23 Mar 2026

Maira

This property is located right across from the Metro/ train station. It makes it very convenient to travel through the city. The space was average and the room was ok. I definitely did not like the shower situation, the shower door was placed backwards and made the water spill out, causing the floor to get drenched and I had to mop it up. Either than that it’s ok for the time I was I the room.

Friends

6/10

Pleasant

21 Mar 2026

Verified traveler

Easy location just cross the main train statikn

6/10

Pleasant

17 Mar 2026

Gena

No coffee and tea service anywhere in the building except for if you buy the breakfast. Room was very functional, but auster

Family

10/10

Exceptional

16 Mar 2026

Myrtle Ann

Clean room, close to train station.

8/10

Excellent

07 Mar 2026

Brant

The hotel itself is a 5 minute walk to Milano Centrale train and subway station. The hotel has good wi-fi and the cable tv in the room has a variety of Western European channels (not many in English, but Italian, German and French were wildly found). The hotel itself does have a 25euro breakfast option, but directly across the street was a terrific cafe that I went to most mornings for a great cappuccino and pastry or sandwich.

Just down the block there were 2 Italian restaurants that were open till Midnight and 1 am respectively.

The hotel was VERY CONCERNED when I would walk out for late night eating about casual petty theft. I made sure to keep paying attention certainly. At the same time, the subways make those same announcements throughout your journey.

The police during the Olympics apparently made a lot more sweeps to try and clean up that area around Centrale. I live in a big city, so certainly I am aware that I need to be cognizant of my surroundings.

The property at night would lock the front doors and then when you came back (like between 2am onward, they would have you show your room key and they would open it up - they were on it). I never had any issues when I was there, but just thought to mention this.

Business

8/10

Excellent

04 Mar 2026

Mark

Got a really great price. Only a few minutes walk from Milano Central station so really well located to get around.

Friends_and_family Friends

8/10

Excellent

03 Mar 2026

Anthony

The Snack Fridge was a great touch ;)

Self

8/10

Excellent

23 Feb 2026

Susan

Room was clean with a clean, updated bathroom. Staff was friendly. Room service was not provided on our last day.
Three areas that could improve:
A regular chair would have been nice.
This may sound picky but free water was provided on the first day of a nine-day stay. After which, free water was not provided. Didn't make sense to not provide this service each day.
Television reception was poor.

6/10

Pleasant

23 Feb 2026

Robert

Very average hotel. Thin, very soft pillows so uncomfortable. Lots of street noise, so a much higher room would have been better.

Self

10/10

Exceptional

20 Feb 2026

Tariro

Me and my friend visited Milan in December as a little get away before Christmas. We wanted to stay somewhere accessible and affordable but still nice as we were there for 4 nights. When we originally checked in the room was okay but we small for the duration we were there.

6/10

Pleasant

15 Feb 2026

Nicola

Room
Was nice and clean, basic only had one pillow each very flat
ciuld hear everything in hotel and out on street

Partner

10/10

Exceptional

12 Feb 2026

Brant

Modern. Clean. Near the main train station. WiFi is fine. Very warm.

Self

8/10

Excellent

08 Feb 2026

Takashi

Good!

Business Self

8/10

Excellent

20 Jan 2026

Ibrahim

It was nice

6/10

Pleasant

16 Jan 2026

Will

Checked into the hotel, but upon check in, they moved us to their sister hotel next door which was a bit inconvenient. When we checked into our room there, we could not stop coughing. We found out that a maintenance worker had done work in the room earlier in the day and there was something

10/10

Exceptional

29 Dec 2025

Tacito

Very good Hotel!! Extremely well located! Next to the Milan’s Central Train/Metro Station. Great restaurants nearby. Now Internally, the room was great!! It is small but we had a carry on luggage and a backpack and it worked out very well!!

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Brandon

Could not do early check in

Leisure Friends

10/10

Exceptional

25 Dec 2025

Gary

Very easy access to Milan Central Train station and the Metro station. Room is bigger than I had expected.

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Sharada

Smart hotel was clean and very comfortable to stay in. The hotel is close to Milano Central making commuting around the city very easy. I would there again.

10/10

Exceptional

22 Dec 2025

Andro

Yes

Leisure Family_with_children

8/10

Excellent

22 Dec 2025

Janet

The service was wonderful! The workers were so nice! And location is amazing; the train station is literally walking distance (like 3 mins away) and there were great bars and restaurants in a walking vicinity! They big reasons why I did not give them a 5/5 is because the walls on thin- so I could hear a lot of things going on outside. I would stay here again, no doubt.

Business

10/10

Exceptional

06 Dec 2025

JENNIFER

Room was spotless. Walking distance to many amenities.

Leisure Partner

8/10

Excellent

22 Nov 2025

Kayvan

The room was good size and clean, however lacked any drawers. The shower leaked when showering and water spilled on the floor. On the positive the staff were courteous. I would stay again should I visit Milan again

Leisure Self

10/10

Exceptional

22 Nov 2025

Abel

Clean and the staff was great. Great location

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Dwayne

Clean room. Great location

Leisure Friends

8/10

Excellent

09 Nov 2025

Wan

Convenient location just few minutes from the metro. The room is clean. Bed is comfortable. Friendly staff. The only thing is the noise from the water pipes. And the wall is no sound proof I can literally hear the sound people make when they close the drawer.

Self

10/10

Exceptional

31 Oct 2025

Ousmane

The staff at the hotel were very friendly and very polite. Clean rooms and great location.

Leisure

4/10

Poor

31 Oct 2025

Shu

The room is on the ground floor, The window is not floor-to-ceiling; it’s only about 80 cm tall. The glass is dark, so there is basically no natural light, have to keep the lights on during the day, and it feels like living in a basement. The roof is leaking and water keeps dripping, making it impossible to sleep. I informed the front desk the next day, but when I came back in the evening, nothing had been fixed.

Leisure Family

10/10

Exceptional

16 Oct 2025

Claudio

Moderne structure just in front of Milan Central Station and next to Metro Station
Comfort and professionality

Business Self

10/10

Exceptional

13 Oct 2025

Michal

Very nice close to everything

Leisure Partner

2/10

Poor

05 Oct 2025

Tina

Very poor hotel in a very bad location

10/10

Exceptional

03 Oct 2025

Tamas Jozsef

Good location, very close to the railway and metro station.

6/10

Pleasant

29 Sep 2025

Donald

Staff promised to extend stay until 7pm then told me later that they are sold out!

8/10

Excellent

29 Sep 2025

Inderjeet

Well positioned to access Milano Centrale station. Easily workable to places to eat and all the shops in Centrale Station.

Clean rooms and friendly staff.

8/10

Excellent

26 Sep 2025

Ayham

Great location, with plenty of shops and restaurants around and super close to the Milano Central Station

6/10

Pleasant

24 Sep 2025

Leanna

Three stars. Honestly if it wasn’t for the horrible shower drain flooding, I’d probably give it 4 or 5 stars. The first time I took a shower and the shower drain was semi clogged, and there wasn’t a high enough rim around the edges, so the water poured out and flooded the whole bathroom. Asked for the room to be changed, and I got a different room with the same problem. At this point I gave up and I just turned the water on for a few min at a time and waited for the water to slowly drain. Super annoying

Other than this, location was great and the room was modern and clean.

Leisure Self

6/10

Pleasant

24 Sep 2025

Joanne

It was perfect for my one nigh stopover. I would not want to stay more than that as there are many prettier area around Milan. Staff were fine and room was clean and functional

Leisure Self

10/10

Exceptional

17 Sep 2025

Paul

Great location, room small, staff very helpful.
Beds very comfortable and shower great water pressure.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Tyra

Luxurious style rooms

4/10

Poor

07 Sep 2025

Sui

I booked the king size bed room but they didn’t give me king size bed and it was very uncomfortable. No sheer coverings on the window. We had to cover the window with thick curtains all the time. It’s like staying in the dungeon. No coffee machine. Very limited bathroom amenities. Can’t be 4 star hotel.

Leisure Partner

6/10

Pleasant

02 Sep 2025

David

Comfortable bed

Leisure Self

10/10

Exceptional

31 Aug 2025

Edith

Staff were excellent, very helpful and friendly

Leisure Partner

4/10

Poor

25 Aug 2025

arlene

sticky dirty presenting itself as clean. jail cell vibes

10/10

Exceptional

25 Aug 2025

Hiran

Great

10/10

Exceptional

18 Aug 2025

JESUS FELIX

Ubicación inmejorable

Ubicación excelente en la Estación de trenes de milano central

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Yan Kit

Good location

Leisure Self

6/10

Pleasant

11 Aug 2025

Nihad

Unfortunately, the room was smellying moldy and the AC was so bad room is so hot.

10/10

Exceptional

11 Aug 2025

Francisco

Hotel is next to the train station and also has great metro access points nearby that can take you pretty much everywhere.

Leisure Family_with_children

6/10

Pleasant

09 Aug 2025

Michael

Great place but be ready to wake up to banging of things every morning starting at like 6.30-7am. Walls make it feel like they’re paper thin. Can hear everything outside of your door and as I said lots of banging early in the morning from the cleaners.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Joshua Karyl

The hotel was easily accessible by metro and train, and also close to my car rental return. There are a lot of nearby restaurants and bars, and was safe and walkable at night. The rooms are spacious with tinted glass, making it great during the summer. The included breakfast is also filling - a great selection! I highly recommend the hotel, and would definitely book here again!

Leisure Family

10/10

Exceptional

30 Jul 2025

ANDREW

Exceptional Stay Near the Heart of Milan

I had a truly wonderful experience at this hotel. The room was super clean and modern, equipped with everything I needed for a comfortable stay. I especially appreciated the abundance of USB ports, electric sockets, fast and reliable Wi-Fi, and efficient air conditioning. Daily housekeeping was excellent—fresh towels, shower gel, and soap were consistently provided. They even let me borrow a clothes steamer to de-wrinkle my shirts, which was a thoughtful touch.

The location was ideal—just steps from the main train station and metro, making it incredibly easy to access Milan’s key sights and plan day trips to other parts of Italy. The area had plenty of fast food outlets, restaurants, and shops nearby, which added to the convenience.

The reception team truly stood out. Every single staff member I encountered was friendly, welcoming, and consistently acknowledged me with a smile as I entered or left the hotel. Their warmth created a genuinely pleasant atmosphere and made me feel appreciated throughout my stay.

Overall, I highly recommend this hotel for anyone looking for comfort, connectivity, and great service in Milan.

Self

10/10

Exceptional

24 Jul 2025

Caroline

A conveniently located hotel. A nice stay!

This was our 2nd stay at Smart Hotel Milano. The hotel is conveniently located near the train station. Although not large, the room was well laid out. The hotel staff was fabulous. Our only complaint was that the shower leaked a bit.

Partner

8/10

Excellent

18 Jul 2025

Risa

Staff wasn’t overly friendly, you would come in no hello you would leave. No goodbye. Have a nice day. We always turn to them to say hi or goodbye and their heads were always down. Overall nice hotel close to the train station.

Leisure Partner

8/10

Excellent

12 Jul 2025

Alex

Close to train station

Leisure Family

10/10

Exceptional

02 Jul 2025

Isabel

Lovely hotel and very professional staff.

Leisure Self

8/10

Excellent

28 Jun 2025

Joanne

It was advertised on a booking site as having s shuttle bus from airport...it dies not.

Leisure Self

8/10

Excellent

22 Jun 2025

Jessica

Close to the station, room was clean. Howbwve they need to redesign the showers because the water splashes out and wet the floor

Leisure Family

8/10

Excellent

17 Jun 2025

Shaohui

Very close to the train station, and many restaurants within walking distance; there was no room cleaning on the second day which I don't know the reason: may be I need to request, but no body told me when I checked-in.

Leisure Family

10/10

Exceptional

11 Jun 2025

rishi

Perfect location - 5min walk from Central Station! Very modern and clean hotel, with pleasant staff.

Leisure Family_with_children

6/10

Pleasant

07 Jun 2025

Eric

There was another guest who had a baby that would scream at night. The couple then also fought loudly with each other. This happened multiple nights. Nothing was done. The shower also leaked a lot of water onto the floor

Leisure Partner

6/10

Pleasant

06 Jun 2025

NEIL

Poor quality bathroom products; no ice machine or any available- a major miss by ANY hotel.

Leisure Partner

10/10

Exceptional

28 May 2025

Laura

Super convenient, around the corner from train station. Property is clean and the staff is really helpful.

Leisure Friends

10/10

Exceptional

24 May 2025

Alexander

5 minutes walk from Milan Central train station. 1 minute walk to subway station. A clean newer property. Room spacious.

Leisure Partner

10/10

Exceptional

23 May 2025

Verified traveler

Super buena

Muy bien todo

Partner

4/10

Poor

23 May 2025

Tamara

The room is clean. The location is good for train travellers . But 4 stars hotel without water to the guest suggested!!!!! We’re 3 persons in the room and during our 5 day staying we always asked towels and toilet paper for the 3 one!!!

Business Partner

6/10

Pleasant

13 May 2025

Chris

1st floor street facing room very noisy but other than that a nice clean hotel close to the station

Leisure Self

4/10

Poor

11 May 2025

angelina

we went there since it opened. However, it looks very badly kept. It is runned down.I asked to put an alarm for six since we had to leave for the airport and they forgot to do it. Luckily, I also put it on my phone or I could have missed my flight. It is dusty and not well kept. We will not be returning to this hotel.

Business_and_leisure Partner

2/10

Poor

10 May 2025

emperatriz

I booked this hotel and never stayed here.. I was informed in my arrival that they moved me to another called HD8. No heads up about the change. Nothing offered for the inconvenience. The hotel that I was moved too, looked like a dungeon. The layout was horrible and scary because all the lights were off. Sensor light but scary. Don’t book your stay at any of these 2 hotels in Milan. My saving grace that I only stayed for 2 nights.

Leisure

10/10

Exceptional

06 May 2025

Stacie

Very nice stay

We had a very nice stay here. It's very close to the train, and a short walk or metro ride to everything else. The room was very clean and comfortable. Would stay here again.

Partner

10/10

Exceptional

06 May 2025

Mariam

Perfect location for a short trip. 1 min from Central station and Metro.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Sandhya

Stayed one night with family (myself, wife and 2 year old daughter). Can’t fault the location, metro just next to it. Service was brilliant with very helpful staff, allowed me to check in early as I had arrived early so staff at the check in asked for our room to be ready first so that we could check in which was a big help for us. Room was decent size, good amenities, however breakfast wasn’t upto the standard expected as the rest but still it wasn’t that bad. Will defenitely recommend the place, the price, location and hotel is clean and very friendly and helpful staff.

Leisure Family_with_children

10/10

Exceptional

29 Apr 2025

Gabriel

Recommended hotel close from the train station. A must in Milan!

Leisure Partner