Adelchi

Italy , Milan
MILAN , Via Francesco Ingegnoli, 20
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100 reviews shown

2/10

Poor

08 Mar 2026

Alejandro

There was a maggot in the sink, the bathroom smelt, and the wallpaper was ripping off. I only stayed because I arrived late and was leaving first thing in the morning so it wasn’t worth the hassle of trying to find somewhere else. Definitely do NOT recommend

Self

10/10

Exceptional

07 Mar 2026

Margaret

Super hotel in an ideal location for shops & sightseeing, & not too far from local railway stations.

Self

10/10

Exceptional

07 Mar 2026

Maureen

Very good location

6/10

Pleasant

05 Mar 2026

Tiana

Very old-fashioned style hotel rated number one as scariest as there is beliefs it’s haunted! Had to move rooms due to mould

6/10

Pleasant

04 Mar 2026

David

Hotel is in a brilliant location for everything in Liverpool. Hotel is crying out for a refurbishment.

Partner

6/10

Pleasant

04 Mar 2026

Owen

Reception and building was grandiose but the hall ways and room's are dated and in dire need if a refurb

4/10

Poor

03 Mar 2026

Andy

Fantastic location but boy has it seen better days. The breakfast was quite possibly the worst I've ever had.
The room itself was a good size but in dire need of an upgrade.

Self

8/10

Excellent

03 Mar 2026

Allan

Great location for all that central Liverpool has to offer - which is plenty

Self

6/10

Pleasant

02 Mar 2026

Gary

No phone in room if needed heating very poor . Front dest could do with another staff member on for checking in

10/10

Exceptional

02 Mar 2026

Sirous

Very satisfied

Self

4/10

Poor

01 Mar 2026

Pamela

Only the entrance looks nice and then you get on the lift and it all goes downhill from there. The lift buttons didn’t work to select certain floors. The smell of the hotel just smells weird and old. Couldn’t open or close the windows, it was just stuck open, I was freezing and there wasn’t even any heater or radiator to turn on. It says every room has WiFi but I had zero connection, and even to use my own data was terrible because me and my partner only had one bar signal. The iron board was dirty and burnt, toilet holder literally just fell of the wall like I paid £320 for 2 nights, you’d think it would have some decent room with decent functions. Like the only good thing about this hotel is how it’s in the centre of Liverpool.

Partner

8/10

Excellent

01 Mar 2026

Susan

We were worried after reading some of the reviews on here but the triple room we booked was clean and spacious. The bathroom was modern, if a little broken (toilet roll holder and toilet seat were both loose!). There aren’t enough plugs in the room and no mirror, which made it difficult to do our hair with straighteners.
The breakfasts were ok. Tinned fruit, no fresh. Bread for toast was very thin and obviously not expensive however there was plenty of cereal selection and the hot food was checked and replenished as necessary.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Jayne

Room was really clean can’t wait to stay again thank u so much

8/10

Excellent

27 Feb 2026

Arnaldo

Everything worked well

Partner

10/10

Exceptional

23 Feb 2026

tracy

Clean room, good coffee, tea facilities

Partner

2/10

Poor

21 Feb 2026

Julie

While the staff were nice, the hotel itself is dated, cold and just creepy. The beds creaked so badly and were lumpy and uncomfortable. The shower was lukewarm at best and with a bathroom with no heating, it’s takes bravery to use it. We have up after the first night and booked into a cheap Travelodge which was everything the Adelphi wasn’t

6/10

Pleasant

20 Feb 2026

Llinos

Room was a little cold when we got there but soon warmed up. Clean room and quiet but breakfast was not brilliant for a GF

Partner

6/10

Pleasant

20 Feb 2026

Rupinder

a bit dated, bathroom had no proper curtain; only see thru one; otherwise ok a good atrium , really needs a roof clean

tv- was in arabic - could not get it in English - absurd for this in the Uk ! staff were friendly ; I got charged for breakfast for a 12 year old - lady serving stated it was meant to be free !! make of that what you will

Family_with_children

6/10

Pleasant

20 Feb 2026

Adam

The room was ok, the kettle had limescale in it and left white chunks in my tea... The window also wouldnt close fully and the wind was whistling through the gap all night.

Partner

10/10

Exceptional

20 Feb 2026

Phil

Our twin room was clean and comfortable, of course it could do with a little bit of updating but for the price I was really happy with our room and would definitely stay there again. The staff were also friendly and courteous too.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

anthony

Room was clean. Shower unreal. Never had a bad stay or bad room here on second or third floor. Staff great. All good

Self

8/10

Excellent

16 Feb 2026

Hugh

The room was spotless, but keeping it that way was on me--there is no maid service, something I had never experienced in a hotel before. The room was old and tired but adequate.

The public spaces are elegant and comfortable, pretty much as in its heyday decades ago when it was the top hotel in town. The breakfast was excellent, though probably not so much for a vegan.

The service was spectacular. One staffer walked me to the train station in inclement weather and helped me on the train. I would stay there again.

Business

6/10

Pleasant

16 Feb 2026

Steve

Good location and clean room

10/10

Exceptional

15 Feb 2026

Alan

The room was very clean, staff were courteous & the breakfast was very good & plentiful

8/10

Excellent

11 Feb 2026

colin

Very good stay at the Adelfi nice room good food and very welcoming staff

Leisure Partner

8/10

Excellent

10 Feb 2026

Nev

Great location, staff were very helpful and they even checked us in early.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Sirous

The room was great and the staff were helpful.

Leisure Self

4/10

Poor

08 Feb 2026

Melissa

Unfortunately our room was on the front of the hotel and external noise from the bar nearby could be heard in our room.
The room was too hot and we were unable to control the temperature.

Friends_and_family Friends

8/10

Excellent

08 Feb 2026

Tom

Beautiful building, great breakfast, room was nice and bathroom very modern. It’s an old building that has some dated parts but for the price it’s very good

10/10

Exceptional

07 Feb 2026

Moira

All good Thanks

Partner

2/10

Poor

07 Feb 2026

Charles

The room and floor were extremely noisy. I asked if I could be moved to a different floor and was told that was impossible because they were booked. This is a lie though because I tried to book a room online and there were plenty rooms available. Also there was no plug anywhere near the bed and only 1 out of the 3 plugs on the room worked. Just overall a bad experience with this hotel

6/10

Pleasant

07 Feb 2026

Paul

The smell from the toilet was bad. In fact the smell was also in the neighbouring corridors. The breakfast was one of the poorest I have ever had in a hotel in terms of taste and choice

Leisure Self

10/10

Exceptional

07 Feb 2026

June

Room was really clean and staff really helpful

Leisure Partner

8/10

Excellent

04 Feb 2026

David Ian

I liked the art deco feel to the hotel, but sadly the room i had 468 , was poorly lit, for the size , just one table lamp, and a small bedside light, very little natural light if any....
The bathroom was obviously quite new too, which was nice

Leisure Self

10/10

Exceptional

02 Feb 2026

Thomas

Brilliant spot

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Gary

Spacious twin room, nice shower, a bit dated but not bad.

Friends_and_family Friends

10/10

Exceptional

28 Jan 2026

Leisha

We were put in the back 40 of rooms because we have a dog. But, honestly, we had a super large room, it was quiet and we slept peacefully. Last visit we stayed on the 3rd floor and that wasn’t good. Staff was friendly and this hotel is in a perfect location! We’d stay again.

Partner

6/10

Pleasant

27 Jan 2026

Jessica

Dated but ok. Not bad, not good. An alarm that sounded like a quiet fire alarm went off in the corridor just before 3am for around 20 seconds which wasn’t great. Decent location. Staff helpful

Business Self

10/10

Exceptional

19 Jan 2026

Robert

Full breakfast options and good value. The hotel is a beautiful art deco style and very much in the centre of the city and short walk from Lime Street station.

The hotel has some original fittings and that adds to its charm. For example the room has an original radiator with manual control. Then it has an ultra modern TV ext. And usb port on the double socket.

Ok, it's not gone a swimming pool, not sure about a gym. But it's good for resting and for that property with history. The lounge area is simple gorgeous to hang out.

Leisure Self

6/10

Pleasant

18 Jan 2026

Rachel

It was okay! Bed was a little uncomfortable but served a purpose for somewhere to sleep!

Leisure Family

8/10

Excellent

18 Jan 2026

Steve

This hotel was once rather grand (in the Edwardian period) now rather showing its age. That said, very convenient location, parking available at rear of hotel & surprisingly quiet. Excellent for train station & metro. Great bars & restaurants yards from the hotel & shopping centre on your doorsteps. Stay here when in Liverpool always, as so easy.

Leisure

8/10

Excellent

18 Jan 2026

Thomas

Good value for central Liverpool, slightly dated room but bathroom was new. Would look to use again.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Eva

Great place and excellent customer service will definitely rebook

Friends_and_family Friends

6/10

Pleasant

15 Jan 2026

aqsa

Staff was welcoming and good. However, my bathroom had a hair tuft in it, so cleaning staff had not done their job properly. Also 1 of the towels had a stain. Also you have to pay for internet yourself, whereas most hotels provide free wifi. So it was quite a let down.

Self

8/10

Excellent

13 Jan 2026

Paraskumar

Room very dated.
Service fine
All in all acceptable for the price paid and location

Self

10/10

Exceptional

12 Jan 2026

Janie

Love the history. Close and convenient to all amenities. Room clean and comfortable although the rafiators were on at an unbearable heat we slept with all windows open even when it was snowing outside.

Leisure Pet

6/10

Pleasant

03 Jan 2026

Daniel

The hotel is a historic building with interesting interior architecture. Public areas were nice but the room had seen better days. The bed was uncomfortable. Breakfast was good.

Leisure Family

10/10

Exceptional

03 Jan 2026

Velda

Didn’t partake

Leisure Partner

2/10

Poor

02 Jan 2026

Elisabeth

The room was beyond shabby. Dirty radiators, toilet, with dirty drips all over. Glass on floor by both beds. Hole in bathroom door. Holes in bathroom walls. Beds really uncomfortable weve both got back ache. The one pillow provided each was lumpy. Just horrendous. The first room we were given was that hot ut melted my lipstick. Moved to another room see above description. Plus tv was crackly & unwatchable.

Partner

8/10

Excellent

31 Dec 2025

Cara

Aldelphi is a beautiful old hotel with stunning features. Some areas are a bit dated but room was more than sufficient and spacious. staff are friendly and it is very central to Liverpool attractions.

Leisure Family

8/10

Excellent

29 Dec 2025

Paul

Decent

Friends_and_family Family

2/10

Poor

28 Dec 2025

Luis

The room was cold, heater not working and run down. We were change to another room because it was so cold and the new room a bit better but still had issues like broken phone to contact front desk.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Kerry

Nice old hotel our room had two lamps for lighting and one of the lamps didn’t work,asked for a room with a bath but there was no plug,the bathroom door and paintwork were filthy,the sink had a coating of scum on it , could do with a deep clean ,but the hotel is centralised so was happy to put up with the faults

Partner

8/10

Excellent

26 Dec 2025

Andrew

Always stay here when on boozy night in Liverpool, if you've been on 4 in a bed and you go round looking under the bed and pulling the shower apart the place may not be for you, but it suits me. Comfy bed, rooms warm and cleanish. With 2 bars downstairs and most importantly these days it's cheap. What more do you want.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Vicky

Given a room near lift as im disabled had a great nights sleep reception very helpful and friendly thank-you

Partner

4/10

Poor

22 Dec 2025

Christopher

Having checked in and paid in full on line in advance as requested by the hotel with the promise of express check in. When I arrived to check in at 3pm I was left standing at the \"express\" check desk for 12 minutes being totally ignored by the three members of staff who were checking in the other customers in the non express queue.

Friends_and_family Friends

8/10

Excellent

22 Dec 2025

David

Lovely old hotel with a lot of character, clean, great location.

2/10

Poor

19 Dec 2025

Paul

I was charged £2.50 tax 4 times for a 1 night stay...

Self

10/10

Exceptional

19 Dec 2025

scott

Great

10/10

Exceptional

15 Dec 2025

Angela

Room very clean and warm
Staff very pleasant
Was able to check in early aswell amazing building

Leisure

2/10

Poor

14 Dec 2025

Emily

No internet in my bedroom. No cleaning for a five-day stay, not even trash removal or replenishment of clean cups and coffee/tea supplies. Every time I requested fresh mugs and suppliesat rhe front desk

10/10

Exceptional

14 Dec 2025

William

The room was lovely and clean, lovely modern shower, breakfast was good. Room on third floor was quiet. Bed was comfy. Loved the Edwardian architecture in the public areas. Staff helpful. Hotel in a great area close to Christmas markets

Partner

10/10

Exceptional

11 Dec 2025

William

Didn’t eat

10/10

Exceptional

11 Dec 2025

robert

Booked late good price for a single night.

Business

8/10

Excellent

11 Dec 2025

Denise

I like the room and the staf where amazing

8/10

Excellent

10 Dec 2025

Graeme

Room was decent, following a move to a better room. Friendly staff, spacious room, lovely downstairs bar.

Friends_and_family Family

8/10

Excellent

09 Dec 2025

Robert

location and the size of the room

2/10

Poor

08 Dec 2025

Jemima

Room was basic and there was rubbish left under the bed from previous guests, only lighting was two small bedside lamps which had been smashed up. Bed was very uncomfortable. Unbelievably noisy, karaoke until the early hours (sounded like it was coming from somewhere inside the hotel?), woken in the middle of the night by a deafening smoke alarm because other guests were smoking indoors, people that weren't staying at the hotel hanging around in corridors (presumably for warmth?). Overall I was uncomfortable and felt unsafe. Wouldn't stay again.

Business

6/10

Pleasant

07 Dec 2025

Sabeeha

Great location near station but hotel needs updating. Bathrooms better than bedrooms. Windows don’t close and wear and tear and old fashioned hotel. Security staff and some reception were great ( Sat night/ Sunday am) although Oskar was very grumpy at check-in and abrupt in responding to basic questions - can I leave my luggage. Response of course in a rather condescending way.

Leisure Family

2/10

Poor

06 Dec 2025

Pamela

The room was very noisy with the sound of the lifts continuously moving and the room had a very strong smell of cigarette smoke which made the stay uneasy

Partner

8/10

Excellent

06 Dec 2025

Susan

A nice hotel. Clean and tidy. Just needs a little updating.

Leisure Family

2/10

Poor

05 Dec 2025

Darren

I checked out after 2 hours. The room was disgusting. Mould everywhere, wallpaper peeling, the door to the hotel room appeared damaged. Worst of all, the ceiling appeared water logged, with a large brown stain directly over the bed. I did NOT feel safe in the room and went to another hotel.

Business

6/10

Pleasant

05 Dec 2025

Jill

Our stay was ok. The room was alittle out date and the curtains could do with a wash, also the room could do with a make over as wall paper was coming away from wall.

Partner

8/10

Excellent

04 Dec 2025

Kevin

Hotel is lovely. Our room was nice and comfortable and clean. Yes its a bit tired here and there but thats to be expected in large old hotel. The only complaint I have is that the restaurant was closed because they didn't have any bookings. We weren't aware that you had to book so just a heads up.

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Bryan

yes.every thing 0k .exept breakfast was cold.

Partner

6/10

Pleasant

02 Dec 2025

Jerry

The hotel car park is not free, and I was also charged £20 for two nights' parking, despite the hotel advertising free parking.

In addition to this, I was also charged £7 for room tax, which was not advertised until I checked in.

Business

10/10

Exceptional

02 Dec 2025

Valerie

Room was spacious

4/10

Poor

01 Dec 2025

Alun

Wish they had more staff on fast track and give discounts for people who use this hotel like my self and electric sockets by the bed for my sleep apnea medicine. And a little fridge in the room.

Leisure Friends

10/10

Exceptional

30 Nov 2025

Steph

Spotless Clean room.
Friendly Staff too.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Dean

Room was lovely and warm, staff excellent lovely hotel! Felt like I was in \"The Shining\" walking through the corridors. Lol.
Only gripe I had was running the shower for at least 35 minutes just to get a tepid shower. Not great.

Leisure Family

10/10

Exceptional

28 Nov 2025

Sirous

The staff were very helpful and the hotel is in the heart of the city

Leisure Self

10/10

Exceptional

27 Nov 2025

Denise

The room was excellent and the staff friendly

8/10

Excellent

25 Nov 2025

Fritz

The room was fine. It was clean and tidy enough, however there was a loud noise coming from taps when they were used.

Friends_and_family Family

8/10

Excellent

25 Nov 2025

Christine

Nice room but a bit too hot.

Leisure Family

10/10

Exceptional

24 Nov 2025

Justine

We had a basic but clean room, accessible and right in the middle of the centre literally minutes from all the main attractions.

Leisure

6/10

Pleasant

23 Nov 2025

Simon

Grand building, downstairs very elegant. Unfortunately the room itself was tired, bathroom had damaged plastic panels, sealer around the bath looked like it had heen put on with a inch wide brush, the carpet in the bedroom was burnt and stained, and the window was filthy.

On the plus side, the room was warm, we slept all night, and with a little attention to detail, it could probably look nice again.

Also, couldn't fault the cooked breakfast.

Leisure Family

8/10

Excellent

23 Nov 2025

Eric

Reception staff were very polite. The room was clean and tea & coffee were provided. The only thing letting it down was the lack of plug in the sink.

Self

6/10

Pleasant

23 Nov 2025

EMILIA

Rooms definitely need repair and modernisation. The central heating didn’t work at all in the first room , and the reception staff was helpful in relocating us in a different room, but unfortunately, the central heating didn’t work either , but there was a small electric heater , so we used that instead to take the chill off the room. We were only staying one night so didn’t want to move room again.
The conditions of both rooms were tired and there were areas which need repair.
The quality of the breakfast was poor but I suppose for £11 per head I can’t expect any more, but some of the plates and cutlery still had food debris stuck on them which were not really acceptable.
On a positive note, All the staff we came across were helpful and friendly.

Leisure Partner

4/10

Poor

22 Nov 2025

Colin

Communal areas were grand but the room was poor and in urgent need of a refurb

8/10

Excellent

21 Nov 2025

Sarah

Great location, clean room, comfy bed, good quality bedding and good choice for breakfast.

Leisure Partner

8/10

Excellent

20 Nov 2025

Sonia

Love the character of this lovely old building. Was able to check in early and to have luggage stored securely on check out. Bathroom been refurbished, but I did miss having a bath. Great location.

Self

8/10

Excellent

20 Nov 2025

Ann

Very clean, hotel was great, just a little tired arent we all at that age

But everyone was polite and friendly
Will stay again

Leisure

8/10

Excellent

18 Nov 2025

Robert

The staff were very helpful

10/10

Exceptional

18 Nov 2025

Debbie

The hotel was exceptionally clean. The bathrooms lovely. It was decorated lovely for christmas. The architecture was amazing and the original detsils were great. Only complaint would be it needs new mattesses

Partner

8/10

Excellent

17 Nov 2025

Jacqueline

Room was clean altho could do with a few slight touch ups staff were great polite friendly and extremely professional and a good breakfast definitely return excellent location

4/10

Poor

17 Nov 2025

Lawrence

Went to the online checkin counter and was told rather sternly to stand by the Christmas tree while one guest in front of me was being served. Lots of guests then arrived and queued behind the first guest. Being in the hospitality industry, I expected the staff to call me and serve me next, but sadly, no. I did just brush this off, but the hotel did feel unwelcoming and I'm not planning on staying in any Britannia hotel anytime soon.

Leisure Self

8/10

Excellent

17 Nov 2025

Sue

Great location, the staff were lovely and the room comfortable and clean

Self

10/10

Exceptional

16 Nov 2025

Phillip

Staff were very nice room clean and tidy and the hotel is a magnificent building and was a lovely stay

Leisure

2/10

Poor

16 Nov 2025

Peter

Do not believe the pictures showing nice rooms. The real rooms are tiny and cramped. The bed was very uncomfortable. We left after half an hour and booked a different hotel instead. Bloody awful, avoid at all costs.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Andy

£130 twin room Xmas party season Saturday night
Great location centre of town , parking in multi storey mount pleasant £6 24 hours
Bathroom had been refurbed recently , bedroom was clean but tired but more than sufficient

Leisure Family