Adelchi

Italy , Milan
MILAN , Via Francesco Ingegnoli, 20
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100 reviews shown

8/10

Excellent

29 Jun 2026

John

Although now a slightly faded glory, this is still my favourite hotel in Liverpool. Right near the centre, and an easy walk from Lime Street station. The rooms are large, and the grand salon is magnificent. Far fewer staff now, but friendly and helpful.

Partner

2/10

Poor

28 Jun 2026

Paula

We were booked in by a very unfriendly Oskar which wasn't a great start. Our room was very stuffy even with the window open all night. We were right next to the lift and so there was a constant rumbling. The shower had two temperatures, ice cold or scalding hot!!
When I opened the kettle to make a cup of tea there was a dead moth at the bottom. It took them 2 hours to replace it.
We left our luggage in storage the following day and when we collected it we were served by an even more miserable Oskar. I think Oskar needs some basic training on good manners if he wants to work in hospitality! This is honestly the worst hotel I have ever stayed in.

Friends_and_family Family

2/10

Poor

28 Jun 2026

john

Worst sleep ever , room was ridiculously hot , a fan was provided in room but did absolutely nothing
Barely slept and had to constantly get up to pour water over my face !

Hard to find any positives at all , room tax added at check in , only a few pounds but wasn't aware of it

Check in 4pm check out 10am was ridiculous as well , don't think iv ever heard of a hotel with such an early check out

Partner

8/10

Excellent

27 Jun 2026

Angela

We were coming off the train and it was the closest hotel very convenient very easy. We were room only so can’t tell you about the breakfast but the price was amazing. We ended up getting two sweets which was perfect. Newly refurbished.

Family

4/10

Poor

24 Jun 2026

Abril

Other than location, I would not recommend staying here for more than one night.

Friends_and_family Friends

4/10

Poor

24 Jun 2026

Justin

The floor and neighbouring rooms were very noisy. After a long day working and travelling, I could not sleep properly.

The bed was not comfortable.

Breakfast availability, range, and quality was poor.

The dining area was very unclean, and had to clear tables ourselves.

Business

8/10

Excellent

23 Jun 2026

Duncan

The hotel building and lobby are very nice and grand. The room was more basic, but still clean and functional, with a decent shower, coffee and a TV. The hotel is very central in Liverpool and convenient to all the attractions and transport.
I opted not to have breakfast, but when checking in online was offered cheaper rates for breakfast and dinner than offered when booking the room.

Self

10/10

Exceptional

22 Jun 2026

Robert

Easy to check in and great staff

Family

6/10

Pleasant

21 Jun 2026

Susan

The room was dated and although there was lots of drawer and wardrobe space, only room for one bedside table. Bathroom sink was tatty and had chips in. Carpets in public areas were clean and tidy. The main lounge looked opulent and grand and in keeping with the age of the hotel. For what we paid I expected a higher standard. Breakfast was chaotic with a queue to enter on our first day but fine the second day, so maybe just unlucky that it was particularly busy on first day. Convenient location to get around the city, Albert Dock was just a 15-20 minute walk, we also walked to the Arena, around 25 - 30 minutes. Central Station and bus terminal are all close by.

Partner

8/10

Excellent

20 Jun 2026

Tom

8/10

Excellent

20 Jun 2026

Barry

Would have given it five star except we didn't have hot water in the sink. The shower was ok. When we informed reception they offered to upgrade us. but as we were about to go out to a function and leaving the next morning we declined so so they gave us a late checkout. Staff were great

Partner

4/10

Poor

20 Jun 2026

Tim

An amazing Liverpool icon that is a little tired.

Family

8/10

Excellent

15 Jun 2026

Christopher

Great location.

Family_with_children

8/10

Excellent

15 Jun 2026

Edward

This is a two hundred year, 400 room hotel with great bones, a great value for the money. The property has two bars and a restaurant, all of which could use an improved menu of food choices. The property is well located: two blocks away from the Central Station and a little farther than that from the main Lime Street Station.

Self

10/10

Exceptional

14 Jun 2026

Tracey

The staff ate exceptional, the rooms are unique.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Sharon

Reading some reviews before we stayed there bit apprehensive but seeing it and staying there well impressed just one downside took a while for shower water get hot definitely book again didn't have breakfast loved the hotel

Partner

10/10

Exceptional

11 Jun 2026

Steven

A++ thank you

10/10

Exceptional

10 Jun 2026

Christopher

Always stay here, reasonable price and great location

Friends_and_family Family

4/10

Poor

10 Jun 2026

Giles

Only one of the two lift would allow you to push the button for the 4th, 5th & 6th floor. Lighting in the room was very dull and only two lamps. Water from bathroom taps when it did come out it exploded out, lots of air in the system. Only one plug socket available to use. Asked reception for best way to get to Hill Dickinson Stadium, told to either walk (45/50 minutes) or best option get a taxi. I said I’d heard their where shuttle bus, to which the reply was no, they didn’t bother to do those, but only a couple of streets away I found the shuttle buses.

Self

8/10

Excellent

09 Jun 2026

Takunda

Great location grand room

Partner

4/10

Poor

08 Jun 2026

janie

We have stayed at the Adelphi on numerous occasions but this might be the last. The shabby splendour has reached a new bottom. The bar had an unpleasant smell as did the communal areas. You could not use the front doors due to refurbishment. The Matress in our room was terrible and really hard...we did not sleep well. We overheard another couple saying they had been woken up by someone kicking a door in further down the corridor on the same floor as ours. Unsavoury characters also hanging around the foyer and no one from the Adelphi seemed bothered or acting on what customers were telling them. We won't be going again...such a shame.

Partner

2/10

Poor

08 Jun 2026

samantha

The bed was rock hard, could not sleep at all, if you moved so did the bed, it was like sleeping on the floor, the room needed painted, we stayed for 2 nights, we picked this hotel due to reports of it being paranormal, we stayed 2 nights on 3rd floor that is supposed to be extremely paranormal, a load of rubbish, it's a con, not one thing happened, definitely won't be staying here again.

Friends

10/10

Exceptional

07 Jun 2026

Margaret

A grand cherished older reputable hotel which exemplifies English hospitality properly.
Beautiful architecture and inner rooms, quite an elegant place to stay or hold an event.
I’ve stayed here before & will book it again when I return to Liverpool.

6/10

Pleasant

06 Jun 2026

Duncan

A (formerly) majestic building which has certainly seen better days.
The hotel has so much potential to stand out for the right reasons.

Partner

10/10

Exceptional

04 Jun 2026

Naomi

The hotel is very grand the staff are very good and friendly although a couple of the breakfast staff are very abrupt but the breakfast itself was lovely with a nice choice, ideally situated too

Friends_and_family Friends

6/10

Pleasant

03 Jun 2026

Gerard

Ist room was very old. Had to move because of the noise. Bathroom/Room was very olds
M/nd room was a little better

Self

6/10

Pleasant

31 May 2026

mark

Very room dependent. One stay had an renovated room with some window shutter or something that banged in the wind. Other was a nice room. Lots of history to hotel and we'll located.

Friends_and_family Friends

8/10

Excellent

30 May 2026

Genevieve

Staff were excellent and very helpful. I booked the executive room and it was very spacious and comfortable and shower room was great!
Bedroom walls could do with some dusting or better still a touch up of paint.
Centrally located for city centre.
Would stay again. My highlight was the staff at check in. Very courteous and helpful.

Self

10/10

Exceptional

30 May 2026

Ian

Budget price is reflected in the condition of doors and walls. Bathroom really nice though.

Self

10/10

Exceptional

27 May 2026

Sirous

The staff were very helpful

Friends

2/10

Poor

25 May 2026

Hamna

DO NOT STAY AT THIS HOTEL
Awful hotel, Awful experience
The images on the website are a lie and the hotel DOES NOT look like this.

The rooms are completely run down,
Basic to none amenities in the room
Rooms are old dirty and dated

Housing keeping does not come daily to change towels

Staff unhelpful

Homeless people sleeping outside the steps of hotel.

This is known to be the worst hotels in Liverpool by the taxi drivers

Family_with_children

4/10

Poor

24 May 2026

Room stank of stale cigarette smoke.

6/10

Pleasant

20 May 2026

Max

The shower curtain smell of mildew, the room was to be cleaned after four days, but it wasn’t

Self

10/10

Exceptional

17 May 2026

Paul

Still a grand hotel in my book. Nice big room and bath room. Comfy bed. Very central. Great price.

Self

8/10

Excellent

12 May 2026

Martyn

Breakfast buffet was good value for money. Room was clean but incredibly hot with no way of controlling the temperature of the radiator. Comfortable bed and good shower/wc room which appeared to have been recently refurbished. Check in was easy, friendly and helpful staff. Comfortable bar with reasonably priced drinks.

Friends_and_family Friends

8/10

Excellent

11 May 2026

James

The romm was of good size with views across the city towards the docks.

Partner

10/10

Exceptional

10 May 2026

Anthony

nicep

6/10

Pleasant

10 May 2026

Mark

Room was clean except water stains on ceiling and horrible cheap springy mattress very uncomfortable, parking was safe and easy to find.

Partner

10/10

Exceptional

10 May 2026

Wayne

Very nice stay

Friends_and_family Family

8/10

Excellent

06 May 2026

Lynsey

The hotel was very central for what we needed. Although the staff were polite there was no other interaction.
Even though I checked in online I still waited 19-15 minutes to get the key. When I mentioned I had added breakfast on and needed to pay for it as the room was pre-paid. He had no idea!. Then looked and apparently found the note.

We asked for another bulb for the lamp in the room and was asked whether we tried all the other sockets first. Yes we had and then tried the bulb on the other lamp which worked. It was clearly the bulb. Maybe because we were two girls he thought were couldn’t work that out.

The hotel definitely needs updating. A lot of peeling paint in the room and bathroom.

Breakfast was lovely. Lots of choice.

Friends_and_family Friends

10/10

Exceptional

06 May 2026

Robert

Clean room and staff

Friends_and_family Friends

8/10

Excellent

06 May 2026

Kayleigh

The breakfast and the reception staff saved this from being a 3 star review.
Beautiful building, looks fancy on the surface but its extremely tired and the rooms are very dated.

Friends_and_family Family

8/10

Excellent

04 May 2026

Annabel

Bathrooms really nice and new, bedrooms could do with a lick of paint and more plugs, especially on dressing table.
Hallway carpets smell a bit musty.

Family

8/10

Excellent

04 May 2026

Russell

It was clean and cheap so happy days. Stayed there before and I will stay there again

Friends_and_family Family

4/10

Poor

28 Apr 2026

Owen

A tired icon. Full of history, with the entrance and ballroom jewels to behold. The bar is smart and well priced too. However my room - standard double - was very poor. Chipped basin, exposed pipes, holes in the wall, broken loo seat, ceiling cracks, and faded mismatching paint on the walls. Staff were friendly but towels weren’t replaced, and they failed to bring the pillow I requested. They don’t clean rooms supposedly to be sustainable but it feels like it’s just to cut corners and save pennies. Well priced for the city but I couldn’t say I’d recommend due to the condition of the room.

4/10

Poor

28 Apr 2026

Laura

The property is a beautiful, yet old hotel with a rich history. However, my stay was not great. Front desk staff, if they’re there, act as if you’re an inconvenience - one gentleman was outrightly rude. I had questions about the train and opted to walk to the station and ask instead of risking another unpleasant interaction. Tap in bathroom broken, room not cleaned for the entirety of the stay. Could not reach the hotel by phone or email to let them know of my cancelled flight and late check in. Expedia had to intervene on my behalf and was told they would “try” to not mark me as a no show. Asked for a cab and was told after they sighed they “would try.” Really, really sub par customer service. Would not recommend.

Self

8/10

Excellent

26 Apr 2026

Johan

It was exactly how I expected it, it was the second time I stayed their, ir is in the city center of liverpool. It is dependable

Self

10/10

Exceptional

26 Apr 2026

Kelly

just lovely ways stay here close to everything

Self

8/10

Excellent

26 Apr 2026

Lee

Comfortable stay

Self

6/10

Pleasant

25 Apr 2026

Rebecca Elizabeth

Second time coming to this hotel and sadly in 6 years not much has changed! Good for low budget hotel only.

Family

8/10

Excellent

24 Apr 2026

Diane

The hotel is in an excellent location. We had a good spacious room. Breakfast was good. The two bars are comfortable. Friendly staff. We would definitely return to this hotel.

Friends

6/10

Pleasant

24 Apr 2026

Chris

The hotel is very tired and poorly maintained. However, the room was quiet and the bed was comfortable.

6/10

Pleasant

23 Apr 2026

Bridgett

Once the best hotel in Liverpool! Now a little tired and shabby. Main areas still look good. My room, a standard double, was comfortable, but very basic, no overhead lights, just two table lamps. Wallpaper peeling off wall and ceiling in some places. Extraction fan in bathroom not working.

Self

8/10

Excellent

23 Apr 2026

Michael

Short overnight stay in Liverpool city centre at a great price. Lads trip to watch the football so minimal time was spent in the hotel. It was fine for what we wanted, cheap, right in the city centre near the railway station, bars and restaurants. Hotel was clean, room and bathroom had been upgraded.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Irene

Room was fab had a new shower room staff were nice and friendly stayed here few times nice old hotel

Self

6/10

Pleasant

20 Apr 2026

Kevin

Super handy and really good stay - 2 day stag do with Grand National as the main event!

Hotel location is brilliant for Lime Street, Liv Central and all the central bars.

My room (double) was very nice but lads in the twins found it quite basic. On-site bar / pub is great to get going - low prices.

Value was ok for Grand National weekend but a bit steep otherwise.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Leslie

The staff were great but sadly the property has seen better days. Luke warm water in the washand basin & shower.Lift control button on 3rd floor is defective. Blocked toilet but staff dealt with it promptly. Clean sheets on bed and breakfast edible so reasonable value for money paid.

Family

6/10

Pleasant

18 Apr 2026

craig

Cheap and you know why when you stay

Self

6/10

Pleasant

17 Apr 2026

Craig

The location was perfect

Partner

8/10

Excellent

15 Apr 2026

darren

Looks like it was once a grand plush hotel, room dated but large and clean and the bathroom looked recently refurbed, got a triple room for same as a double which turned out to be a bonus as we had seperate bedrooms,close to station and bars, cracking stay for a game at anfield.

6/10

Pleasant

14 Apr 2026

Robert

Not enough receptionists leading to long waits. Room has no outlet next to the bed, holes in the bathroom wall, a cracked window pane, and a really odd mix of decor. But it was clean a fit for purpose if you’re only staying the night and want to experience an old famous building. The common areas are fantastic.

Self

2/10

Poor

12 Apr 2026

Victoria

We had booked what we thought was a higher end hotel, well we paid a higher price for our twin room. The first room we were given was room 116 and was tiny, the window started about 7 feet up and so had no view or air in the room. The bed frames were frayed and very dated. The walls and very high ceiling looked like it had previous damp. We were moved to another room 516, equally small but had a window to let some air in as it was so hot. All facilities were basic and tired.
The breakfast was mass presumed, for a hotel this size there could have been fresh coffee, not out of machine. There was plenty of choice but all very basic, cheap ingredients and the cooked breakfast was obviously massed cooked and lacked the finish to make it a good breakfast (over fried hash browns, dry sausage and black pudding, weird half fried half poached egg)
The grand lounge was indeed grand, the wine in the bar was good value £24 for a bottle of NZ Sauvignon.
It felt to me like a very budget hotel with high ceilings and a few chandeliers. I would not recommend here which is a shame as this could be an excellent hotel.

Friends_and_family Friends

2/10

Poor

12 Apr 2026

Chloe

when we checked in to our room, we found a poo under the bed

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Lee

Very good did the job reasonably priced

Self

6/10

Pleasant

06 Apr 2026

Geraldine

Good for the price

Partner

6/10

Pleasant

06 Apr 2026

Michelle

It is an old building

6/10

Pleasant

05 Apr 2026

Michael

The rooms were clean and the staff were friendly. Ideal to be close to the bars, shops and train station. The price I paid for a bank holiday weekend was fairly cheap for 2 nights. The rooms do need a revamp as they look outdated like rooms from the 80's but still is place to lay your head for the night. Maybe add an extra pillow too each bed

Friends_and_family Friends

6/10

Pleasant

05 Apr 2026

Dawn

Really close to everything you need spot on for that . Staff so helpful , good deal for late check out , includes drinks and breakfast well worth it as good quality breakfast and drinks in bar . Rooms need a massive overhaul lots of space but beds uncomfortable and paint peeling everywhere in room . En suite clean and tidy

Partner

6/10

Pleasant

05 Apr 2026

Tony

Very outdated rooms and shower hose had a split in, plug was to small for the hole In the bath so pointless to run a bath, wouldn’t stay again

Self

6/10

Pleasant

03 Apr 2026

Darren

10 o clock kick out time on a weekend is a joke especially when the clocks change

Friends_and_family Friends

6/10

Pleasant

03 Apr 2026

Robin

The breakfast was ok but nothing special

Self

10/10

Exceptional

01 Apr 2026

William

Perfect

Business

2/10

Poor

30 Mar 2026

Jake

Ideas? Maybe refresh the entire building! Wish I’d stayed in a premier in , it was that bad!

Do not stay here

Partner

10/10

Exceptional

29 Mar 2026

Anthony

Couldn’t find fault. Really nice hotel and rooms

Self

4/10

Poor

29 Mar 2026

Deborah

Very old fashioned hotel, needs a total revamp

Friends

6/10

Pleasant

29 Mar 2026

Amanda

The rooms was clean but finishing the rooms need to be done nice location to everything bath separate was good breakfast not great no decaf tea or coffee had to go and buy my own that was he can not have normal due to my heart condition but on a all would go back there

Friends

4/10

Poor

29 Mar 2026

Robert

Hot water was unavailable for an entire day and staff were not very friendly about this. There was on overall lack of help when we needed things

Friends

6/10

Pleasant

28 Mar 2026

Angela

Booking in was fine, although the key to the door didn't work, we were on the 5th floor so a bit of a treck back to the reception. We were not given any information about where the bar or dining room was. We had to ask where the bar was situated. The bar was well equipped with darts and pool table, comfortable setting. The room was clean, not a lot of staff around but there were 4 functions on that weekend, we were not informed or involved prior to booking. Very noisy at night, understandable as there had been a party, but a random dog barking in the corridor at 3 am I thought was a little too much.

Partner

8/10

Excellent

28 Mar 2026

janie

So convenient to stay here. Great location and spacious rooms.

Partner

6/10

Pleasant

25 Mar 2026

mark

We had two seperate stays. The first was on the fifth floor in a room that was not updated and rather dismal. There was a metal window or door banging on the second night that work is up, went unresolved and meant we need to get key to another room to get sleep. Second stay was a single night on third floor in updated room at back of hotel. Nice. No banging. Location is great near train station. History and lobby are interesting. Staff were good and professional

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Andrew

Been here loads of times due to its location and old world decor. Think it will be the last tho.time to try other places. Was On top floor. Could hear lift and voices from next door. As usual radiator not working but plug in heater in room. It’s one redeeming feature was it had a bath

6/10

Pleasant

24 Mar 2026

Nikki

The room was outdated and the WiFi wasn’t great… really uncomfortable bed! Great location, really reasonably priced!

6/10

Pleasant

23 Mar 2026

Kerry

No hot water

Partner

4/10

Poor

22 Mar 2026

Lesley

The room was clean but very dated, with mould on the windows, which didn't close properly. The curtain on the bathroom didn't fully cover the window which was interesting when showering.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Andrew

Room was spotless. We just needed a place to sleep and a breakfast in the morning and it ticked both boxes. I’d stay there again. It is a fantastic building though

8/10

Excellent

21 Mar 2026

Brenda

Very handy for town and other places. Very clean and tidy hotel.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Grace

Clean room. Staff were very friendly.

Friends_and_family Friends

2/10

Poor

19 Mar 2026

Star

There were people screaming outside the room at 2am and I could hear the lifts moving all night which made it impossible to sleep for more than 2 hours. Couldn’t get through to the lobby when I called trying to amend this issue. The toilet rolls were already 70% used when we arrived. 2 single beds pushed together despite requesting a double bed. Everything would have been excusable if I could actually get some sleep. Very low quality experience, especially for the price. The hotel itself looks nice is you aren’t staying, I regret staying here.

Partner

6/10

Pleasant

19 Mar 2026

Ana María

Everything was good as I rated it a few minutes ago.

But the only thing that made my staying less positive, was that the other hotel's customer who were in the adjacent rooms (both 503 and 505) were having sex and making strong noises at night. There were also having arguments and smoking marihuana (something not permitted in the hotel).
That made the overall experience less positive.

Self

8/10

Excellent

19 Mar 2026

Shine

Good location and big rooms

Family_with_children

10/10

Exceptional

18 Mar 2026

Fiona

Nice hotel, comfy, and right next to the train station.friendly staff.

8/10

Excellent

16 Mar 2026

Michael

The staff was very helpful providing an extension cord for us to be able to use a medical appliance.

8/10

Excellent

16 Mar 2026

Graham

Room was spacious but cold on arrival
Had to queue for breakfast
Apart from above everything was good

Partner

4/10

Poor

16 Mar 2026

Sviatoslav

Everything must be improved with this properly!

Family_with_children

2/10

Poor

15 Mar 2026

For £250 for a night I was expecting top quality from such a famous establishment.

No-one on reception when we arrived and had to wait a good five minutes for anyone to appear. All went downhill from there.

Receptionist, when he did turn up, was gruff and harassed.

Room was tired, dowdy, stained carpet, hole in the wall (looked like a previous guest had vented their frustrations with their fist), grimey chipped bath and dirty stains around taps. Water pressure low on shower and very leaky. Mattress creaky and could feel the springs through it.

Room also very noisy and woken up during the night with shouting outside.

One of the worst hotels I've stayed in for many years.

Partner

10/10

Exceptional

12 Mar 2026

Colin

Yes plenty of shops and bars etc plus restaurants it ideal as well 👍 😁😁

Friends

10/10

Exceptional

12 Mar 2026

Carl

Nice hotel based in the middle of town good location for trains buses and pubs lovely looking building and a nice breakfast in the morning for the price we paid very good value.

Partner

2/10

Poor

08 Mar 2026

Alejandro

There was a maggot in the sink, the bathroom smelt, and the wallpaper was ripping off. I only stayed because I arrived late and was leaving first thing in the morning so it wasn’t worth the hassle of trying to find somewhere else. Definitely do NOT recommend

Self

10/10

Exceptional

07 Mar 2026

Margaret

Super hotel in an ideal location for shops & sightseeing, & not too far from local railway stations.

Self

10/10

Exceptional

07 Mar 2026

Maureen

Very good location