Himark

10/10

Exceptional

02 Aug 2026

Angela

Easy check in and great breakfasts.

8/10

Excellent

28 Jul 2026

William M

Having a traffic signal at the entrance to the property made driving in and out a breeze. The location is walking distance to many South Lake features. The room was bigger than expected. The bed was very comfy and we really appreciated the dual sinks in the bathroom. Our only negatives were that ‘breakfast is available at $20 per person,’ and the fact that it took way more effort than it should have to get caffeinated coffee pods for the coffee maker. It should NOT have required three trips to the office in a four hour period before our request was fulfilled.

8/10

Excellent

28 Jul 2026

Muskaa

great hotel overall! be careful for bears at night, we saw a baby cub.

6/10

Pleasant

28 Jul 2026

Jonathan

It was good. Outdated, but very helpful staff

4/10

Poor

27 Jul 2026

Denise

It’s not even worth writing about you’re better off just don’t even go

4/10

Poor

27 Jul 2026

Craig

The room had an unpleasant smell when we arrived. It was also very noisy—you could hear people walking and talking on the second floor, as well as noise from outside, which made it difficult to relax. The TV small and It is not a smart TV.

Check-in isn’t until 4:00 p.m. and check-out is at 11:00 a.m., with no flexibility unless you pay an additional fee.

Overall, I felt the hotel was overpriced for what it offers. I expected a better experience considering the cost.

2/10

Poor

27 Jul 2026

Cristian

Found a spider in my shower , when I checked in they had a hard time finding my reservation on there end

6/10

Pleasant

24 Jul 2026

Raymond

Website show remodel room but they have not started the remodel,just the lobby is complete. Website also show free breakfasts which is $20.00 a person.
Room was ok. Location is excellent. Front staff was very pleasant and friendly.
All in all a fair value.
RT.

10/10

Exceptional

24 Jul 2026

Jessica

The room is clean very accessible area too. The staff and are friendly and accommodating

10/10

Exceptional

22 Jul 2026

Evan

Bryce was very helpful with anything we needed, he always had a great attitude and kept the good vibes up, would 100% totally come again!

10/10

Exceptional

22 Jul 2026

Ngan

great place to stay,can walk around south lake tahoe stores and restaurants,place quite and clean,fully recommend👍

Family_with_children

10/10

Exceptional

21 Jul 2026

Xiomara

Limpio el hotel bonito pero cuando pase mi tarjeta para el depósito de 100 fue el único momento donde la usé y a las 2 am me llegó una notificación de una retiro con mi tarjeta mientras yo dormía entonces asumo que la persona cogio mis datos o no se que sucedió fue usada una vez se realizó el depósito con la tarjeta

Family_with_children

10/10

Exceptional

19 Jul 2026

Jessica

Bryce was wonderful, very welcoming. Greeted us with a smile and made our overall stay a 10/10. Great costumer service!

Partner

6/10

Pleasant

19 Jul 2026

Isabelle

Online advertised an indoor hot tub and a sauna. However, when we asked about them, the front desk person told us that they were still under construction. It’s puzzling why they included these amenities in the pictures but failed to mention that they are not yet ready or that they are expected to be completed soon.

The staff at the hotel were incredibly helpful. When we arrived, our bank wasn’t working, so we couldn’t use it for a deposit. The front desk person was incredibly accommodating and allowed us to use cash, even though they only accepted cards. We had also forgotten our room keys and were left outside. Fortunately, one of the workers who was passing by offered to help us get back into our room.

Partner

6/10

Pleasant

18 Jul 2026

Brian

Booked my stay through Expedia. In the description of the amenities, it stated there was an indoor hot tub and a sauna. When I checked in and asked where they were located, i was informed there were none. I let them know that those were the main reasons we booked with that hotel. They informed me that I would have to take that up with Expedia and there was nothing they could do about it. The hot tub they did have was outside and was barely warm. The breakfast was ok. I can say that the room was very clean and spacious. Over all I was disappointed. Ive been trying to speak to an Expedia agent but I have yet to get to speak with a live agent.

Partner

8/10

Excellent

17 Jul 2026

Amanda

Clean room, nice breakfast,

There was a bear on the second story landing and the staff didn’t seem to think that was their problem.

The bear high tailed it down the center hall. I wonder if anyone else had a bear encounter coming in or out of their room?

Family

8/10

Excellent

16 Jul 2026

Michael

Checking was quick and painless. Room was clean and comfortable. At first, parking was plentiful. However, after going out to dinner and returning to the hotel, parking was almost impossible to find on the property. We had to park much farther out towards the street and walk more than 5 minutes back to our room.

Family_with_children

10/10

Exceptional

15 Jul 2026

Sezgin

It was all ok

8/10

Excellent

14 Jul 2026

Leah

Loved the tub, staff was super helpful. Wifi was a little spotty. A few lightbulbs were blown out/not working. Dirty bathroom floors left our feet visibly blackened.

Partner

10/10

Exceptional

11 Jul 2026

Akram Bin

breakfast was very good

Friends

6/10

Pleasant

04 Jul 2026

Chutimon

Great

8/10

Excellent

04 Jul 2026

Kathleen

Hubby thought he left wallet. Staff returned call after searching room. They went out of their way. Wallet found in suitcase Thank you !!!

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Jiaqi

The staff were excellent! The breakfast was also very good.

2/10

Poor

03 Jul 2026

Miguel

This place was a huge disappointment! Never in my life has the room keys been so sensitive by being deactivated by any source of electronic such as a cell phone, apple watch or tv. I had to have my keys reset at least 3 to 4 times and was nearly locked out of my room over night because the hotel has no night clerk after 11pm. So you have to be back before then in order to make sure you can have normal access to your room. This place is a NO GO!! I had to wait for a security guard to come all the way from North Lake Tahoe to access a lock box and get a master key to let me in. I was not able to get into my room until after 1am because I chose to come back to my room at 11:30pm. I do appreciate that they comped me 1 night but I will never go back. Oh and there were no phones in the room to contact the front desk.

Friends_and_family Family

4/10

Poor

02 Jul 2026

Paing Khant

Door key cards got disabled 3 times and wasn’t able to open the door while we were with our luggages, after dinner , and the time before check out

Partner

4/10

Poor

02 Jul 2026

Nina

When I booked it was a Holiday Inn but was rebranded as Himark shortly before travel. Complimentary breakfast was ok. For the number of guests dining wouldn’t say things were replenished as they should. The property is dated and slated for major renovations. The doors are outside like a motel. Only one laundry area for the whole property, but was always available when we needed. Walkable to downtown & casino areas. The property is not well lit at all. It appeared like they had some lights intentionally turned off near parking and pool.

Family_with_children

8/10

Excellent

02 Jul 2026

Alejandra

Good located

Partner

8/10

Excellent

29 Jun 2026

Teresa

It’s good

Family

6/10

Pleasant

28 Jun 2026

Barbara

I booked a Holiday Inn last Oct., didn’t know it changed hands. Room was not as expected, no maid service for our stay. Slightly disappointed.

Friends_and_family Family

2/10

Poor

26 Jun 2026

George

Got locked out of our room at midnight had to wait an hour to get let in!

Family

10/10

Exceptional

26 Jun 2026

Behnaz

Very good walkable location if you’re visiting the Heavenly Village shops, restaurants and the mountain gondola. The breakfast buffet was pretty standard but a bit less than hotels like Hampton Inn offer. Rooms are somewhat dated but still nice and comfortable. And here’s an interesting situation: a wild bear wondered through the parking lot one evening and got into several hotel garbage cans. Staff was out in the morning to clean up but several of us hotel guest felt that management should be more proactive about installing bear-proof trash cans to prevent this from happening again. This is, after all, bear country. Ultimately bears usually end up getting shot in these kind of situations and if management would act now perhaps this bear will live long and prosper.

10/10

Exceptional

25 Jun 2026

Cynthia D

I loved this place!! The room was huge and so clean. The staff was so friendly. I love how quiet it was at night.

Partner

10/10

Exceptional

23 Jun 2026

Kitzia

Very convenient location

Family_with_children

6/10

Pleasant

22 Jun 2026

STEVEN

Whoever took the pictures needs to work for movies! Upon arrival, it wasn't what it was made to appear in the pics. Important: This is a renovated motel, so plan your expectations accordingly: your room door opens to the public. The facilities, amenities, and staff are all adequate, and no more. The level of cleanliness might be slightly above adequate; as they do their part to keep the pool / hot tub clean, and the bed is actually quite nice. Other than that, there's nothing special about this place besides the location. It is a short 5 min walk to Heavenly Plaza where the Goldola lifts to the top. Nice surprise was the great magic show at The Loft; worth the $50 ticket. Can't really 'walk' to the Lake; although there's 'access' nearby, it's not really a place you can picnic or lounge comfortably. But, it's a quick drive to the god beaches and water sports.

Friends

4/10

Poor

21 Jun 2026

Roshan

Pros: Great location. Clean bed and bathroom.

Cons: Bear on property going through the trash every day multiple times. Hotel staff did not mention that even at the time of check in. Bear spreads trash near the entrances to the buildings. Room keys never worked at the first try. One of my friends even got locked out at night and nobody was at the desk or on the call to help. It took them an hour to get back. Limited first come first parking. Tiny breakfast room gets crowded pretty soon.

Family_with_children

10/10

Exceptional

21 Jun 2026

Maria

It was great hotel to stay at with family walking distance to everything and super friendly staff

Family_with_children

10/10

Exceptional

21 Jun 2026

Brenda

Great room, great staff, especially Amanda in the breakfast space, seriously the only real complaint we had was, of all things, the toilet paper. It was the thinnest, and literally fell apart in pieces, we've ever experienced, and we're seasoned travelers. So, be prepared to maybe bring your own, but everything else was GREAT!

Partner

8/10

Excellent

20 Jun 2026

Loretta

The management needs to work on the plumbing... water making loud noises had to change room and still heard it in new room

10/10

Exceptional

19 Jun 2026

Tyler

Not to far not too close. Great place to stay..classic with a modern twist. I like that there is a store right across the street and a 7/11 really close.

Partner

10/10

Exceptional

18 Jun 2026

Kapil

Great place to stay at Tahoe

Family_with_children

8/10

Excellent

18 Jun 2026

Harold

The property has changed ownership during the last year and is in the middle of updates. The bathrooms were nicely updated. However, the carpet was very worn and the room furnishings were dated and in need of upgrade. Still, the room was clean and the bed was comfortable. The breakfast had several warm options. It was a decent value for the area. My biggest problem was an apparent communication problem between Expedia and the hotel. I did not receive the \"suite\" that Expedia said I reserved. The clerk said Expedia reserved a king room and not a suite. Expedia says otherwise. The ownership change may have something to do with this.

Partner

6/10

Pleasant

17 Jun 2026

Yi si

Shot of staffs, no room service at night:(…

Family_with_children

10/10

Exceptional

16 Jun 2026

Cheryl

Check in was very easy and the employee was very nice and helpful. Rooms were clean, plenty of parking and
no fee for parking. Would definitely stay there again.

10/10

Exceptional

16 Jun 2026

Andrea

Great location, better than expected breakfast choices, clean room.

10/10

Exceptional

12 Jun 2026

Richard

Great location. Comfy beds. Quiet.

Partner

8/10

Excellent

12 Jun 2026

Parth

Needs some work but good bare bone as it’s right now. Great location. Would stay there again.

10/10

Exceptional

10 Jun 2026

Christian

A quiet retreat with friendly neighbors!

Partner

4/10

Poor

08 Jun 2026

Shawna

Our room wasn't ready until after 4:30. Check-in was supposed to be at 3:00.
We were awoken by housekeeping at 9:00 am. Not ok.
The fireplace turned on, but it was hot. Too hot!
The beds and pillows were amazing!

Partner

10/10

Exceptional

05 Jun 2026

Sarah

This property was clean and staff were very friendly and helpful.

Family

8/10

Excellent

05 Jun 2026

Rasima

Staff wasn’t helpful. I drove 4 hours to stay two nights in hotel , when we went to check in J was told that I have to wait 17 more minutes until 3 . I was surprised and disappointed. They had enough empty rooms to check us in .
Will never book this hotel.

Family_with_children

10/10

Exceptional

05 Jun 2026

Narayan

The hotel was in a great location, very clean. Had a nice pool and a nice hot tub. Although there is no indoor hot tub and there is no sauna, and it is advertised and reflected in the price you pay.
Other than that, it was a great experience.

Business

10/10

Exceptional

05 Jun 2026

Cecilia

Expedia reservation includes breakfast, when you check in they tell you is not included and is $20. Per day. Since I have my confirmation from Expedia with me where shows all the amenities and breakfast, I had to insist to honored and they did, since the other family behind me were on the same situation
Also, check in is 3pm, not early check in at all unless you pay $50.- So, 3pm is 3pm, no exceptions 😔 Breakfast was ok.
There is no room service unless you ask, so make sure you do that. If you check out online prior 11am, be very specific to mark that you will leave the room at 11am, otherwise the cleaning crew will open the door before 11am, without even nocking the door to make sure someone was in the room or not, it happened to me.
Overall, a nice and comfortable, clean and close to shops and restaurant. Yes, I will definitely go back.

Family

2/10

Poor

03 Jun 2026

Nancy

It started out as I entered the room to find out it’s not as the room I reserved on Expedia, and the type of rooms are all occupied. I ended up in the standard room which is not big enough to accommodate 2 suitcases and 2 people. The hotel is at a very convenient location, but the room is just not equipped for comfort.

Family

8/10

Excellent

01 Jun 2026

Juanita

Cleaning staff was very courteous and helpful.

Family_with_children

4/10

Poor

31 May 2026

IRFAN

Overall, my experience was not satisfactory.

The check-in information provided by Hotels.com in the email correspondence stated that check-in time was 3:00 PM. However, when I arrived at the hotel, the front desk informed me that check-in was actually at 4:00 PM. As a result, I had to wait in the parking lot with family before I could access my room.

Additionally, I was disappointed to discover that Hotels.com charged me $226.80 plus taxes for this reservation, while the same room for the same dates was available directly through HiMark for $119.00 plus taxes. This significant price difference made me feel that I did not receive good value by booking through Hotels.com.

Friends_and_family Family

6/10

Pleasant

31 May 2026

AMANDA

We went to check in 30 minutes early and were behind this man who was trying to do the same. The staff member harassed the man for trying to check in early even though he had messaged to confirm it was okay. the staff member then began to berate third party booking services. i decided to wait outside by my car until check in time at 4 pm. when i went back in there was a different person who was really helpful and had me checked before 4:10.

the bathroom amenities were nice but i have trouble with what happened to that man guessing the probably drove a few hours to get there and was tired and just wanted to unpack.

Self

10/10

Exceptional

30 May 2026

Cesar

I would like to say the staff was so kind and helpful.The property and rooms are well maintained.Also breakfast was good.good options to pick from.over all my stay was pleasant and would stay there again.

Partner

10/10

Exceptional

29 May 2026

Jose

Everything was good

Partner

8/10

Excellent

29 May 2026

Zonghua

Breakfast area is very tight, no place to sit at all.
The coach in the room is too dirty, we can't see the exact color.

Family

6/10

Pleasant

29 May 2026

Robert

Breakfast was not very good

Partner

10/10

Exceptional

25 May 2026

Oksana

Nice location, clean room, good breakfast, real bears :)

Partner

4/10

Poor

24 May 2026

Neeraja

Unlike mentioned on the website , no daily housekeeping is provided.

10/10

Exceptional

22 May 2026

anita

Breakfast was great
Desk manager Shade was friendly and helpful. Lola kept Breakfast area clean and we'll supplied.

Partner

2/10

Poor

21 May 2026

ikhwan

james kong
Sun, May 17, 10:37 PM (4 days ago)
to No

I was not able to stay this hotel. I booked two rooms. However, only one room was available. That one room was not cleaned when we entered. Due to no housekeeper, my room was not cleaned. The hotel staff asked me to cancel my reservation. The front desk staff gave me manager's phone number upon my request to express my concerns, the phone number did not exist. I called back to the hotel, nobody answered the phone. I had a very bad experience for checking in. I will never come back this hotel. I booked Holiday Inn Express, but the name has changed to HiMark without my awareness. Expedia should get a firm answer from this hotel why only one room was available even though two rooms were reserved. Why I was not informed before my arrival. I strongly suggest Expedia not to use this hotel for its customers. Thank you.

Friends

10/10

Exceptional

17 May 2026

vanassa

Great service although one of workers walked in room when we were napping apparently they thought no one was in room overall stay was amazing comfortable and convenient next to everything definitely worth the stay Great

Family

10/10

Exceptional

14 May 2026

Dennis

We were well cared for by the staff and the breakfast was excellent

Family

8/10

Excellent

14 May 2026

Cynthia

The staff was friendly and welcoming. They explained all the amenities clearly and answered our questions thoroughly. Would visit again-especially once the remodel is completed.

Friends

10/10

Exceptional

12 May 2026

Edward

Thank you

Business Family_with_children

8/10

Excellent

12 May 2026

Valerie

Great location right in the middle of shops, restaurants and close to the lake. Bed was comfortable, room was spacious. Bathroom typical. Staff were friendly. The pool was open but some of the beaches around Lake Tahoe were not open yet for season.

Partner

10/10

Exceptional

12 May 2026

Adam

Pretty decent breakfast

Partner

8/10

Excellent

11 May 2026

Troy

Property was good, needed a freshen up but I think a renovation was coming with the Hi Mark, it was a Holliday Inn when we booked.

Family

6/10

Pleasant

10 May 2026

Jamie

Hotel changed names from Holiday Inn to HiMark. We were not notified. Apparently you have to ask for room service after your 3rd day. When we did they took trash and all our towels, but did not replace towels.

Partner

10/10

Exceptional

08 May 2026

Laurie

Our room was clean and comfortable. The staff were very friendly, professional and helpful.

10/10

Exceptional

05 May 2026

Kylie

Loved everything about our stay here. Staff were very helpful and friendly.

Family

10/10

Exceptional

05 May 2026

Victor

Clean

Partner

8/10

Excellent

04 May 2026

Kwa'Wayne

Stayed at HiMarks Hotel for a quick getaway and had a great experience overall. The staff was friendly and accommodating, parking was easy, and the room was clean and smelled fresh. Breakfast in the morning was solid too, definitely a nice touch.

Only small downside was the toilet seat, which looked a bit old and chipped and could use an upgrade and the phone line was not working. Aside from that, everything else was on point. I’d definitely recommend staying here!

Friends_and_family Family

10/10

Exceptional

03 May 2026

Cheryl

Clean room. The guy who checked us in could have offered more info like wifi password, breakfast times, etc. He just seemed rushed

Partner

10/10

Exceptional

02 May 2026

Julie

We had a positive experience from beginning to end. Location is great. Staff are friendly. Our room was clean and everything works. Will definitely go back!

Partner

8/10

Excellent

02 May 2026

Dan

Staff was great, rooms were clean, free breakfast was on point. If your one that loves a hard bed. This is the place. Me personally couldn't wait to get home to my own bed.

Partner

10/10

Exceptional

01 May 2026

Mary

Breakfast was nice and staff were very helpful

Family

10/10

Exceptional

27 Apr 2026

Christine

Nicely kept property. Quiet rooms and beautiful trees everywhere. Lots close to eat.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Zaw

The staff was very helpful. The room was clean, and the breakfast was great. The pool and hot tub were clean and well-maintained. Love to come back again.

Partner

8/10

Excellent

17 Apr 2026

Anna Krizel

nice and friendly staff! breakfast has more options than other hotels of same kind

Family

10/10

Exceptional

11 Apr 2026

Vishwanath

Overall a nice stay although was stuck because of snow storm.

Family_with_children

10/10

Exceptional

08 Apr 2026

Martin

Staff was very

10/10

Exceptional

07 Apr 2026

Muhammad

Hot tub is top notch accommodation with this pricing. Must stay in hot tub room if you’re coming to Tahoe. Breakfast is good as well.

Partner

6/10

Pleasant

05 Apr 2026

Imran

Average continental breakfast with nice staff. Clean bathrooms with overused room carpets and sofa chair.

Friends

10/10

Exceptional

31 Mar 2026

Jhomar

Clean rooms, breakfast is good.

Partner

8/10

Excellent

25 Mar 2026

Miguel

The property is somewhat old but well kept up. Rooms are clean, breakfast is good. The room with the hot tub works great and it's clean.

10/10

Exceptional

18 Mar 2026

Franklin

Kindness

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Tom

pool / hot tub was closed
: (

Self

10/10

Exceptional

18 Mar 2026

BHASKAR

Great

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Deborah

Clean room staff excellent.

Partner

10/10

Exceptional

16 Mar 2026

Angel

Very clean. Great location

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Mayra

Everything was clean. Also super fun for snow.

Partner

2/10

Poor

06 Mar 2026

Al

Because of a complete shutdown of the Reno-Tahoe airport on February 24th, 2026 SWA flight from San Diego was canceled along with all other airlines. SWA was not able to rebook flights until the next night at 7:30pm. Hotels.com wanted to charge for a late cancellation fee on 2/24/26 due to failure to cancel at least 48 hours and the Holiday Inn Express in Lake Tahoe would not waive the charge. These statements comply with all criteria that hotels.com sets forth prior to publication of customer reviews.

2/10

Poor

06 Mar 2026

George

Expedia, did not state the hot tub and pool were seasonal I would not have backed this property if I knew that The Hotel was old was not happy with stay I purchased the travel insurance which did not help at all even though we had to leave for an emergency at home we were denied any claim what so every. I would not stay at this hotel ever again

Partner

10/10

Exceptional

01 Mar 2026

Irma Gladis

Great breakfast!! Overall great.

Leisure Family_with_children

8/10

Excellent

23 Feb 2026

Peixue

spacious and clean room, good breakfast.

Family_with_children

10/10

Exceptional

23 Feb 2026

Christy

The room was clean, beds were comfortable, and it was a convenient location to get to nearby stores and restaurants. They provided a simple breakfast, which was nice to have each morning.

Family