Econo Lodge Inn & Suites Heavenly Village Area

United States , Lake Tahoe - CA
South Lake Tahoe, 3860 Lake Tahoe Blvd
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100 reviews shown

4/10

Poor

18 Jun 2026

Lloyd

They started out by trying to put us in a room that already had personal possessions , as well as the sheets on the bed looked like somebody had just climbed out, the room that we got smelled musty and moldy, and there was obvious microbial growth on the ceiling. The outside was filthy. Trash on the ground everywhere.
There seemed to be a lot of people just hanging around, sometimes in groups of three or four men, who couldn't keep their comments about my wife to themselves. Definitely the worst part of the vacation..... It's been almost a week and I have yet to see my fifty dollar deposit return to my account. Definitely never booking there again.....

Family

10/10

Exceptional

17 Jun 2026

Justin

Needs to be more clean

2/10

Poor

13 Jun 2026

Carlos

😡

2/10

Poor

11 Jun 2026

Joshua

This is a terrible property extremely out of date. The bathroom was in a bad state. The shower floor was broken and had it simply a rubber mat rolled out over it. The water pressure was terrible. There were little to no amenities. No iron&ironing board etc. The location isn’t good. It’s not a safe neighborhood. A lot of crime happening around my room. This should not even be offered on Expedia.

Business

2/10

Poor

10 Jun 2026

Hanamyr

No por que sea económico, tiene q estar feo. la limpieza debe ser prioridad. Que una puerta esté rota o la pintura fea no es malo. Pero q este lleno de cucarachas Inaceptable.El mantenimiento y estetica es importante no hay q gastar mucho vayan a Dollar tree y mejoren la apariencia y fumiguen. yo sabía que no sería 5 estrella. pero fue demasiado. Nos cambiamos a otro hotel.

Family

10/10

Exceptional

05 Jun 2026

Kayla

Worked perfectly for what we needed

Partner

10/10

Exceptional

04 Jun 2026

Dennis

Very nice hotel

Friends

2/10

Poor

04 Jun 2026

Cassidy

Whole new staff.

4/10

Poor

23 May 2026

Josefina

The room have roaches

2/10

Poor

22 May 2026

Norberto

Terrible experience ever!
I will never visit this hotel again.

Self

4/10

Poor

20 May 2026

Mohammed

Place not suitable for family’s or kids. And place is not clean and things are not working properly. The bathroom looked broken and then put a patch to cover and looked crooked. Overall not good for family or with kids

Family_with_children

4/10

Poor

14 May 2026

Janelle

Not well maintained or very clean. The hot water didn’t work in the shower, the bed sheets were covered in pet fur and human hair (obviously not from me) and there were bugs, including a roach I had to kill. The ac is old and makes a loud noise the entire time it’s running.

I needed a place to lay down and sleep for a few hours before a drive back and honestly this wasn’t worth it for a solo quick travel so definitely wouldn’t be worth staying for a few days. My arrival time was too late to address the issues and I ended up leaving early to go spend time somewhere else cleaner before having to leave back home.

Self

4/10

Poor

11 May 2026

Hein

Cockroaches In the room, floor in the shower broken, common areas really dirty, no vigilance, people making a lot of noise all night until 5am

4/10

Poor

02 May 2026

Edwin

Nice pool, although I didn't use it. 2 dirty towels. No trash can, but 2 were delivered after I called the office. No milk at the breakfast bar.

Family_with_children

6/10

Pleasant

26 Apr 2026

Stephanie

The property was fine except for a few bugs here and there the dryers did not work at all. I drove dried them twice still weren’t dry. That’s like most hotels around here so I don’t even bother with them. Usually my boyfriend did that’s why I was out of money then then there was $100 charge when I got there which I knew about it, but it was only supposed to be like 50th believe so I wasn’t told something somewhere along the lines but luckily I had that much left so now I’m worried about going to any other places cause I don’t know what it’s gonna cost me cash wise. I don’t know. I know you should watch all Wyndham‘s because they last time I went there which was a while ago like 10 years ago or something I don’t know they charge you for the safe and for getting a ride to one of the theme parks daily and you can’t get out of it and that is charged when you get there so I didn’t really think that was fair

Partner

6/10

Pleasant

22 Apr 2026

Hannah

Amenities say they have on-site printing, but the front desk said their boss doesn't allow it.

Self

2/10

Poor

22 Apr 2026

Hernan

I had a very disappointing experience at this hotel. From the moment I arrived, the level of cleanliness was unacceptable. There were cockroaches both in the bathroom and inside the room, which is simply something no guest should ever have to deal with.

On top of that, housekeeping never properly cleaned the room during my stay, which only made things worse. The overall service was extremely poor, with staff showing little concern or urgency when these issues were brought up.

This was far from a comfortable or safe stay. I would not recommend this hotel to anyone.

Self

2/10

Poor

19 Apr 2026

Anthony

I got bit up bed bugs or something

Self

10/10

Exceptional

16 Apr 2026

Tana

Helpful Professional Friendly

Friends_and_family Family

2/10

Poor

05 Apr 2026

Enrique

Bathroom. Realy nasti

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Joshua

Fair

4/10

Poor

24 Mar 2026

Erica

Bugs and stains on the blankets trash overflowing loud music all night and coffee was terrible

Family_with_children

2/10

Poor

20 Mar 2026

Caroline

The room had a very strong smell of cigarettes, and I saw some cockroaches! Then, at 11:30 PM—while I was already asleep—a man tried to open my door, shouting that he needed to fix the lock! It was truly a very bad and embarrassing experience.

Partner

10/10

Exceptional

13 Mar 2026

Alfredo

A little dated but clean

4/10

Poor

12 Mar 2026

Jacob

6 hi

Self

6/10

Pleasant

12 Mar 2026

Jacob

Self

4/10

Poor

10 Mar 2026

Larry

yes

Family_with_children

10/10

Exceptional

24 Feb 2026

Alexus

It was amazing service , so kind , my unit was clean and quiet

4/10

Poor

23 Feb 2026

Nicole

For the price paid, I didn't have high expectations, but this was beyond dumpy. Everything metal in the room was covered in rust (microwave, safe, bathroom rods/drying racks, etc). The mattress springs were so worn that there was a visible dip mid-mattress, and when seated, you would feel the box spring below (I'm 150lbs for reference). There were holes in the bathroom and cockroaches were coming in and out at their leisure. The bath/shower floor was all busted up and the hotel's solution was to put a big sticker over it. It was apparent that the room hadn't had a good wipe-down or cleaning in quite some time. Would NOT recommend...

Family_with_children

8/10

Excellent

21 Feb 2026

Melissa

It was nice and quiet

10/10

Exceptional

17 Feb 2026

Michelle

Clean, quiet and the staff are very friendly and helpful

Self

2/10

Poor

16 Feb 2026

Guillermo

Upon checking in the lobby smelled horrible. Upon entering our room, the smell was even worse. My wife checked the restroom and it was extremely bad. Tub was stained and it looked like it hadn't been cleaned in months. We couldn't stay there. We requested a refund and stayed at a different hotel. I would not recommend this place to anyone.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Emily

Rooms were nice and clean! Only thing, the shower floor was soft and felt like it was going to cave in. But it was great otherwise!!!

2/10

Poor

15 Feb 2026

Taz

The whole experience at the econo lodge was terrible from the manager to the staff to the room to the amenities. There was drugs all over the stairways and floors, the room they gave us. The police had just went in a few days ahead and the door was broken. Would not recommend it to my worst enemy.

Partner

2/10

Poor

20 Jan 2026

Mohammad

Staff wasn't friendly at all,I left my plate on table and lot of tiny ants come inside plate ,room has old snell

Business Self

6/10

Pleasant

18 Jan 2026

Patrick

The room was not the greatest. The couch was stained and the TV stand was broken. The TV did not wrk correctly.The staff was nice.

Self

8/10

Excellent

16 Jan 2026

Hugo Rafael

good for the price

Leisure Self

2/10

Poor

05 Jan 2026

Paula

When Paula arrived was told she needed $13 and $50 deposit ...We were not made aware of that....Paula was not able to check in and slept outside..at 72 yr old.

6/10

Pleasant

05 Jan 2026

Graham

Staff was nice. Room was old and smelled. Room was clean but an odor of pot was saturated into the room itself

10/10

Exceptional

03 Jan 2026

deyvid

Muito bom

6/10

Pleasant

29 Dec 2025

Ayse Serra

It’s dirty and not safe but cheap for a few days.

Leisure Self

2/10

Poor

29 Dec 2025

Mariah

Room was dirty, dirty sheets and dirty towels roaches were crawling on us as we slept. The window blinds were broken. AC did not work.

Leisure Family_with_children

2/10

Poor

28 Dec 2025

Ryan

**** DO NOT STAY HERE!!! **** THIS HOTEL IS INFESTED WITH BUGS INCLUDING BED BUGS. VERY RUDE STAFF AND FILTHY ROOMS. I HAVE REPORTED THIS HOTEL TO THE HEALTH INSPECTOR. EXPEDIA SHOULD NOT EVEN OFFER THIS HOTEL AS AN OPTION. OF COURSE NO REFUND AS OFFERED BY THE HOTEL OF EXPEDIA. I HAVE PICTURES AND VIDEO. I WILL NOT LET THIS GO. THIS PLACE IS DANGEROUS.

6/10

Pleasant

28 Dec 2025

Denise

Pros: Room size was great, clean room (no room service), maintenance attended to our service request quickly, staff polite and bilingual.

Cons: Breakfast was poor (only had waffle maker, cereal, and coffee. No milk, no other hot options, a few pieces of bread to try to make toast.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Angel

Buena atención y comodidad limpieza

Friends_and_family Family

2/10

Poor

25 Dec 2025

Kaumik

Rooms were dirty and smelling very bad with cockroach running on floor.. staff was disappointing.

2/10

Poor

23 Dec 2025

Janine

Room with alot of roaches
dirty .safebox with mold bad smell of cig.ar loud noise of the neighbor upstairs walking around didnt feel safe the surrounding

Leisure Family

2/10

Poor

17 Dec 2025

Justin M

Absolutely terrible. The hotel was covered in roaches. They tried to give me another room and from top to bottom. They were all over. Worst place I ever been.

Business Family

10/10

Exceptional

15 Dec 2025

James

Fresh and healthy breaskfest

Self

4/10

Poor

15 Dec 2025

Alan

Roaches in my room

Self

10/10

Exceptional

13 Dec 2025

Kaji

Not so good

2/10

Poor

08 Dec 2025

Shon

i dont know we did not stay, we checked out roughly about an hour after checking in

4/10

Poor

08 Dec 2025

Cheryl

Breakfast time too short room very dirty parking okay

10/10

Exceptional

07 Dec 2025

Dolores

It was very nice 👍 thank you

Leisure Partner

6/10

Pleasant

04 Dec 2025

Jacqueline

Good hotel

Business Partner

10/10

Exceptional

28 Nov 2025

Jacknel

There were bugs/cockoaches in the room

10/10

Exceptional

19 Nov 2025

Jibreel

My room was clean but other day they’re room wasn’t

Self

2/10

Poor

18 Nov 2025

Ryan

0 stars if possible. Was charged a resort fee for a roach and bedbug infested room. Stay far away from this place. Surprised a place like this is still open for business. I guess Florida has to type of regulations when it comes to infestions. Stay far away!!!

Leisure Partner

10/10

Exceptional

15 Nov 2025

Johnny

Good

8/10

Excellent

14 Nov 2025

Jibreel

It was clean but noisy outside at night

10/10

Exceptional

13 Nov 2025

Joshua

Awsome hotel

Leisure Partner

2/10

Poor

10 Nov 2025

Judah

Rooms were outdated you could tell that they were trying to cover the mold, aesthetic, getting rid of it, and the staff attitude is atrocious

Leisure Family

6/10

Pleasant

08 Nov 2025

Isamar

La habitación se veía muy bien. Pero el baño estaba lleno de insectos. El ruido de los aires en mal estado era fuerte.

Business

10/10

Exceptional

05 Nov 2025

dolores

Very nice 👍

Leisure Partner

2/10

Poor

04 Nov 2025

Chrisapher

Room was roach infested. From the second I checked in and opened the room door there were bugs all in the room. Once I saw they were crawling on the beds I just checked out and didn’t even stay. Took about a $100-$150 lost

8/10

Excellent

03 Nov 2025

Justine

I enjoy the location and the stay Quiet and comfortable. Friendly staff!

Partner

4/10

Poor

31 Oct 2025

Linda

No comment

Business_and_leisure

10/10

Exceptional

25 Oct 2025

Debbie

Great stay and comfortable! No complaints!

Self

8/10

Excellent

25 Oct 2025

Richard

It was cozy and did the job

Business_and_leisure Partner

10/10

Exceptional

07 Oct 2025

Johnny

Everything was great!
Thank yiu

6/10

Pleasant

07 Oct 2025

Kadesha

Staff was polite

10/10

Exceptional

05 Oct 2025

Johnny

Yes

Leisure Self

10/10

Exceptional

22 Sep 2025

Jordan

Great stay

10/10

Exceptional

21 Sep 2025

Erika

No coments

2/10

Poor

14 Sep 2025

Nahuel

I arrive at 4 am in the morning doing a late check in, I went to Orlando for work 6 am to 8am in an event.
So I left the room almost without sleep.
Next night after work when I came to the room I started to realize the conditions of the room..

Pics on their post are not true at all, this place is terrible, is nasty, I got mold in my room, roaches, old food inside the microwave.
They fixed the shower with a piece of rubber on the floor to cover the holes instead of changing it.
Safe not working and totally rusty same as the towels shelf, impossible to put anything there! old trash under the bed.....
Room service was made less than half of it, at the 3rd day still got the same cup of disposable coffee next to the TV that I left first night when I arrived, towels I left on the floor to wash they never pick them up...
Trash that wasn't mine appeared on the floor next to the bed.. (after room service).
So 2nd day after work,I decided to leave, I had to rent an expensive but worthy place.
when I went to the front desk the lady over there didn't want to check me out, to charge me the 3night without staying..
I stayed less than half of the original reservation and I got charged like I stayed all days of it.

Totally disappointed with this place and also with Expedia that they let me down, they didn't protect me, they were my travel agent and they didn't care about what happened, they stayed together with this scammers, Expedia didn't want me to return me the money or fight for it.

Business Partner

2/10

Poor

06 Sep 2025

Louranie

It was horrible, the worst part I chose it because of the reviews. My room had roaches, the bathroom was so dirty, the beds were so uncomfortable, you could feel the coils thru the comforter, there where connecting door to the rooms with little to no security, and from the moment I got off the car to get to my room I felt very unsafe

Family

2/10

Poor

30 Aug 2025

Marc

Horrible

The employees were very rude and told me I had to leave a day earlier for unknown reasons that had been brought to my attention in a time period that I personally do not recall ever having been a part of at all & I was never spoken to by any law enforcement agency about anything negative at all. So I want a full refund for this stay at the Econolodge. The hotel canceled my reservation and I have not been refunded any of my funds at all.

Self

6/10

Pleasant

13 Aug 2025

Tamira

Good

Good

Partner

2/10

Poor

07 Aug 2025

Stephanie Niccole

unsafe

Leisure Family

10/10

Exceptional

01 Aug 2025

Ato

Nice place to stay

6/10

Pleasant

26 Jul 2025

Joselito

Not bad for the price. Need best cleaning. Our bathroom had roaches and the bathtub had hairs left on the walls and curtain.

Leisure Family

2/10

Poor

18 Jul 2025

Kimberlyann

When I got there it was 10:00 at night dirty towels when I walked in on the floor still
Dried urine on the toilet.
My one year old was running around the room for about 30 min and his feet were black by the floors. The lady in the front with red hair was rude.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Carrie

When I checked in there was a lady behind counter talking to the guy standing on the side of the window asked for my ID then asked for money then hand me my key NO other communication was given, she did answer the phone 2 times but said something is Spanish like she was aggravated to answer the phone. I had to go back in the Office on Saturday because the key was turned off, I told the lady (a Different lady) she took card did whatever she had to do and then sat card on the counter and said there. I feel the customer service there needs to be changed the hotel isn't Hilltop but it's still a good hotel they should be friendly and helpful.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Dorisel

5 star service, 5 star treatment

The staff is great, very friendly and professional ánd they do a great job on servicing the room and providing towels everyday. And the breakfast is delicious, walffes n cereal and coffee always fresh .. from the front desk to the housekeepers they are all amazing people.

Friends_and_family Family

6/10

Pleasant

11 Jul 2025

Nawaz

Area looked a bit unsafe

Leisure Partner

4/10

Poor

02 Jul 2025

Verified traveler

Killed 3 roaches

Friends_and_family Friends

6/10

Pleasant

02 Jul 2025

Toru

The facilities and services were reasonable and acceptable given the price.

Leisure Partner

2/10

Poor

01 Jul 2025

Marlana

The staff are a pack of hyenas that cover for each others mistakes and will go to any length to hide their wrongdoing. The manager Jessenia is a blatant thief and liar. I personally watched her tell person one rate and tell the person right after a different rate, roll her eyes snd say “ I run this show”. When you bring something to staffs attention like roach infestation or the so-called continental breakfast she blacklists you and treats you like trash for the remainder of your stay. I watch a woman ask for milk at the continental breakfast, the Manager Jessenia replies “Thats all once its gone it’s gone,” mind you i watch her only set out a pitcher that held 1 2gallon jug of milk but yet they are sold out, and there was no other beverage option. So children would have to drink caffeinated coffee or tap water. No juice no botttled water, just a gallon of milk and caffeinated coffee. The theft occurs edaily, I watched Belki adjust the rate for a family memeber she checked in and then turn around and increase the rate for the next un suspecting guest. The place is a criminal enterprise, would not surprise me if it’s run by Cartel. As ghetto as the manager is it does not surprise me.

4/10

Poor

29 Jun 2025

Arturo

no comment

2/10

Poor

29 Jun 2025

Susan

Terrible experience

Absolutely awful experience, dirty, shady area be careful.

Business

10/10

Exceptional

28 Jun 2025

Jarrett

It was very relaxing

Leisure Friends

10/10

Exceptional

25 Jun 2025

James

My 43 Birthday Vacation Was Wonderful With Resting Relaxing Here After Visiting Universal Disney Parks

Leisure Self

4/10

Poor

23 Jun 2025

Jonathan

Had roaches wasn’t very clean but it was cheap

2/10

Poor

23 Jun 2025

Ricardo

There was roaches in the room

Leisure Family

2/10

Poor

22 Jun 2025

Carmen

Unsafe, dirty, terrible place. Stinky. I preferred to loss my money. I left without reimbursement.

Leisure Family

10/10

Exceptional

22 Jun 2025

Kervin

You get what you pay for. You know what the deal is going into this. Good stay for the price.

Business Self

6/10

Pleasant

16 Jun 2025

Christian

It wasn't the best but it was at least a place to sleep. The toilet was way too small and wasn't clean. The shower had mats on the floor because the original floor wasn't clean. There was a roach in the hotel as well.

Leisure Friends

2/10

Poor

13 Jun 2025

Avraham

The shower was dirty, the towels were not clean
We reserved three nights and left after one for another hotel because it was bad but had to pay for at least two

Partner

2/10

Poor

06 Jun 2025

Elizeth

long story short, i checked in and checked right out. just 👎

Business_and_leisure Family

10/10

Exceptional

04 Jun 2025

Shannon

Wonderful place to stay loved it