Name: Heavenly Village Condos- Grand Residence
Address: 1001 Heavenly Village Way, South Lake Tahoe, 96150, US

10/10

Exceptional

03 Aug 2026

Savorn

Got the one bedroom villa for my small family for a weekend and it was the perfect size, loved that it had a kitchen and we sure put it to use. They even had pots and pans to use so you don’t have to worry about that. All in all I would definitely book here again it was literally walking distance to everything!

2/10

Poor

31 Jul 2026

Xinping

The club complex is built along H-50, a very busy highway across South Lake Tahoe. When we checked in for the first night, we could not fall asleep at all due to the constant traffic noises outside and the cracking sound of the air-conditioner throughout the night. After a sleepless night, we asked for a change of room or any way to solve this problem, the hotel front desk staff said they could not do anything, and the onsite mangers all flatly refused to help, claiming that this is a owner-managed unit in a time-share community. But we were never made aware that this was a time-share facility when we booked it online, and fell into this trap. I am a lifetime Gold Member of Marriott Bonvoy, and this was the first Marriott facility where I was given a flat no for any help possible. So we had to leave this hotel without a refund to go home on the second day, shortening our vacation in Lake Tahoe. I feel that this problem must be made known to other travelers who might want to book this facility.

2/10

Poor

24 Jul 2026

Jie

Our room was extremely loud. It faced a busy road, sat next to the laundry room, and shared an adjoining door with neighbors. The staff refused to change the room because it is privately owned, even though it is a Marriott property.

6/10

Pleasant

23 Jul 2026

Judy

The unit was a bit in need of some maintenance..lack of electrical receptacles, furniture showing obvious signs of wear, faucet handle in Bathroom sink actually fell off when turning on the water, microwave had crumbs inside…in need of cleaning..lots of wear and tear on the unit in general..no housekeeping offered for our stay.

10/10

Exceptional

20 Jul 2026

nancy

The location was great. Close to shops and restaurants and casinos. Pool was nice and also heated. The rooms we stayed in were really nice with nice views of the pool and courtyard. We would definitely stay here again if we visit the area at another time.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Briana

Angie was soo helpful and friendly. She made everything so nice for check in and checking out.
The rest of the staff was very informative on things we should do while in town. The whole experience was very pleasant

Family

10/10

Exceptional

17 Jul 2026

Leslie

Great location - convenient to shops, restaurants, etc.

Family

8/10

Excellent

17 Jul 2026

Mark

The room, pool and common areas were excellent. Only minor issue with the room was that none of the outlets in on the nightstands worked. Point to note, there is no food, vending, bar, restaurant on premises but you are completely surrounded by a variety of options just steps away. The pool is always at 85 and the hot tubs are always 104, perfection. Overall I would absolutely stay here again!!!

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

steve

we went on july 3rd so checkin was challenging.
staff was nice but our room was facing lake tahoe blvd so very noisy. the staff said because we had booked on expedia, we couldnt change our room.

the room was nice but again, quite noisy all nite long.

i might stay gain, but not w/o knowing where the room was located.

Partner

10/10

Exceptional

06 Jul 2026

Rick

The rooms are clean and the staff is always glad to help

Family_with_children

8/10

Excellent

06 Jul 2026

Bryan

The rooms are nice but could use some updating.

Family

10/10

Exceptional

06 Jul 2026

Steven

We love the Grand Residence! it is the perfect location for all activities at the Stateline

Family

10/10

Exceptional

30 Jun 2026

Juan

My family loved it. The location was perfect—just a short walk to the beaches, shopping, restaurants, and hiking trails. We especially enjoyed the pool, and the room was spacious and comfortable. It was great being able to relax and cook home-cooked meals after long days of exploring.

The only downside was that parking was a bit expensive, but overall it was an excellent stay, and we’d definitely come back.

Family_with_children

10/10

Exceptional

21 Jun 2026

vinod

Great place to stay. Convenient location to everything. Exceptional guest service.

Friends

8/10

Excellent

11 Jun 2026

Erica

Beautiful, well-maintained property in a centralized location. Staff was efficient, friendly and helpful. We were disappointed that we were charged for parking which had previously been complimentary when renting as a guest of an owner. As the family member of an owner, we are aware that when the owner uses their unit, they receive complimentary parking. Also the pool umbrellas were in back order so there was little shade/coverage on the pool deck. Other than this, we thoroughly enjoyed our stay.

Family_with_children

10/10

Exceptional

07 Jun 2026

Vanessa

Love how everything you need is so close by. Activities are right outside the hotel which me & my family love.

Family

10/10

Exceptional

02 Jun 2026

Jaime

Beautiful hotel! Definitely want to go back!

Friends_and_family Family

10/10

Exceptional

30 May 2026

Steve

Great staff at all locations.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Catherine

The room was not vacuumed when we arrived

Family_with_children

10/10

Exceptional

25 May 2026

Stacy

Great location rooms perfect for a small family

Friends_and_family Family

6/10

Pleasant

24 May 2026

Thomas

We did not like the beds, too high and mattress too soft. No fridge in the room and coffee machine too complicated to operate. Also, the TV remote was not functioning properly.

Family

10/10

Exceptional

17 May 2026

Mark

Wonderful, clean place! Great place for families!

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Victor

great. service. exlete

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Jaqueline

clean room, staff friendly and great amenities. Love the pool, jacuzzi and steam room

Family_with_children

10/10

Exceptional

03 Apr 2026

Sithu

Great location, next to gondola

6/10

Pleasant

26 Mar 2026

Vanessa

The place was dusty and bugs and oldish. There was a Murphy bed in the living room it was broken. The restroom by the living room was dirty there was dried poop already on the toilet seat. Of course the storm beat us to SLT and we had to detour and stay at a different hotel for the first night. I understand they are not entitled to refund us or anything but no discount or empathy from the owner/manager. I would not want to rent from a third party to stay at heavenly seeing that they’re not kept up with. Bed was semi comfortable that’s a plus. Next time we will just go with the Marriot heavenly for 1,200.

Family_with_children

10/10

Exceptional

27 Feb 2026

in

Great location, service, & staff!!!

Family

8/10

Excellent

22 Feb 2026

Mandy jing yun

Room was clean . Had a scrub mommy and dish soap .

Family_with_children

6/10

Pleasant

22 Feb 2026

Murray

Room was clean and very convenient. Only issue was with the valet. We asked for an EV charge and were told this would be no problem and quoted a reasonable price. However, when we checked out the car had not been charged. Worse, the valet was completely unapologetic about it. \"Yea, sometimes that happens that they don't charge the cars that are marked down for charging\". Super frustrating that 2 hours of my life are wasted on the drive home because the valet didn't complete the charge he said he would.

Family_with_children

4/10

Poor

19 Feb 2026

Brett

No mini fridge in the room and the was only one very small trash can which was located next to the toilet.

Family_with_children

8/10

Excellent

17 Feb 2026

Alfred

Location, clean room, amenities

Front desk service poor. Only functions as check in and out. Package delivery not announced and deliveries kept on an unprotected table.

10/10

Exceptional

16 Feb 2026

Bradley

It was fabulous. Perfect location, great pool, convient to gondola.

10/10

Exceptional

14 Feb 2026

Jessie

Nice room with view of Heavenly Village

10/10

Exceptional

31 Jan 2026

Max

Very nice.

6/10

Pleasant

25 Jan 2026

Lindsay

Our room had ample room and sitting available. The kitchen was ready for use and clean. The room got cold very easy and the blankets provided were not warm enough. The bed is on the harder side. We noticed a loud buzzing humming each night we headed to bed and woke up throughout the night to noise above our bedroom, even though we were on the 5th floor/top floor. My husband brought out his decibel meter, and the noise was registering. Unfortunately we did not get a good night rest. I tried filling the jetted tub around 4pm and the unit did not have enough warm water to make the bath enjoyable. We also noticed big holes in the ceiling throughout the property. I showed the front desk clerk one, due to the cover falling off and exposing damage from a prior leak. I can say this is our 2nd visit and this room was on the nicer side compared to our first unit, which had a lot of damage/wood rot.

Leisure Family

10/10

Exceptional

04 Jan 2026

Peggy

Friendly staff

6/10

Pleasant

03 Jan 2026

Estefany

There is no store to buy water or snacks with in. Restaurants close and nothing else is avialable without having to stop out to the cold.

Leisure Family

10/10

Exceptional

28 Dec 2025

Paul

Location to all the fun places including the ski mountain. Staff friendly and knowledgeable.

Leisure Family

10/10

Exceptional

21 Dec 2025

Charles

Great hotel, location fantastic.

Business Family

10/10

Exceptional

18 Dec 2025

Jennifer

The room was awesome, the views were great, and the staff was always nice and helpful.

Leisure Family

10/10

Exceptional

16 Dec 2025

JILL

Excellent

Leisure Partner

10/10

Exceptional

24 Nov 2025

Aaron

Absolutely amazing experience. Can’t wait to come back.

10/10

Exceptional

24 Oct 2025

Cathy

Very nice place.. would come back again!

Leisure Family

10/10

Exceptional

08 Oct 2025

Collin

Wonderful room and location

The resort is lovely and the staff was friendly and helpful. Lots of shops and restaurants around the resort. The room was very comfortable. One note is that Hotels.com calls it \"Heavenly Village Condos\" but the building is branded as Marriott (and there is one on either side of gondolas) so it was hard to find the right place.

Partner

10/10

Exceptional

01 Oct 2025

Daelynn

Couldn’t ask for a better location!

10/10

Exceptional

18 Sep 2025

Suzanna

This was our first time staying here and it was so nice. Love the hotel and the surrounding area. Staff always greeted us and thanked us for staying there. It’s a beautiful hotel. Can’t wait to go back and stay there!

10/10

Exceptional

17 Sep 2025

Aileen

Great location

Love staying here! Perfect location in South Lake. Close to everything. Great gym, great staff nice pool.

Partner

10/10

Exceptional

08 Sep 2025

Dina

Great Stay

It would have been ideal if we would have been informed the pool and the hot tub were closed for repairs and renovation. Otherwise a great stay!

Friends_and_family Family

6/10

Pleasant

07 Sep 2025

Julia

This is a Marriott property and the standards are usually high. We were very disappointed that for our stay the pool and BBQ areas were closed due to construction. We were not notified in advance and overall our cost per night including the cleaning fee at check out was over %
$500/night for their smallest room, a studio. Thank goodness the daily parking fee was included and we didn't have to cover that too. We are Marriott timeshare owners and when we asked if we could have a pass to use the pool at the Marriott property across from The Grand Residence, we were told no due to the volume of guests staying at The Timberlodge that weekend. Ironically, we know exactly how occupied the Timberlodge was because we stayed there for 7-nights before checking in at The Grand Residence. Communication could have been better. I will never rent through Heavenly Village Condos through Expedia again. I will stick with AirBnB and avoid the cleaning fee which is ridiculous.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Kourosh

Absolutely lovely place to stay. This is my 4th time and I will be returning.

Leisure Family

10/10

Exceptional

24 Aug 2025

Natalia

Todo muy bien solo que el cierto estuvo listo hasta las 4 pm

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Jerry

close to everything , right at Heavenly

2/10

Poor

18 Aug 2025

ADITYA RAMACHANDRA

Tahoe is so nice place. But when we checked in the roo

Friends_and_family Family

8/10

Excellent

14 Aug 2025

Igor

Villa is clean. We just needed coffee maker to be replaced as it was not working. Close and walkable to many restaurants, casinos

Leisure Family

10/10

Exceptional

11 Aug 2025

Diana

Great communication and service

Leisure Family

10/10

Exceptional

09 Aug 2025

LISA

We like the location, kitchenettes and pool/fitness. Our room faced a busy street and was very noisy at night. We have stayed at this property many times, but this experience was a little disappointing. The room was very small, tired looking, the pillows are very uncomfortable and the coffee maker was difficult to work and my coffee was like warm. Also, we learned that the Grand Residences voted to not offer daily activities except a few fitness related items and they do offer them at Timber Lodge but aren’t shared between both.

Leisure Partner

10/10

Exceptional

07 Aug 2025

Steve

The room had everything we needed and was right in the middle of heavenly village. Aswell as the casinos.

Leisure Family

10/10

Exceptional

30 Jul 2025

John

We enjoyed the stay at the Marriot facilities. My son had fun in the pool. The staff was very kind and accommodating. From the initial interaction with Valet to the front desk and cleaning staff, everyone made you feel welcomed with friendly greetings and a desire to make sure you were enjoying your stay.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Casey

Excellent service

Leisure Family

10/10

Exceptional

24 Jul 2025

nelson

Love this place lots of activities and the amenities are excellent

10/10

Exceptional

24 Jul 2025

Kelly

What a great property. We rented a condo for six days in heavenly Village and it was amazing. Able to walk everywhere barely used our car. Cute kitchen to cook in if I wanted to beds were comfortable just an overall great experience. We would definitely go back again.

Leisure Family

10/10

Exceptional

21 Jul 2025

Trevor

Amazing place

Leisure Partner

10/10

Exceptional

21 Jul 2025

Lynn

Marriott Resort Lake Tahoe a beautiful destinatio!

Beautiful resort, valet parking at no extra charge, nice pool and plenty of pool lounges, bars, restaurants, a d shopping within walking distance as well as an easy walk to the concert venue at Caesars. Serenity Spa was top notch for a massage!

Friends_and_family Friends

10/10

Exceptional

17 Jul 2025

KIM

Only complaint was construction vehicles traveling in front of condo, waking me up in the early morning hours.

10/10

Exceptional

14 Jul 2025

Nicholas

Solid

Great location, super friendly staff, great pool, comfortable, even if slightly dated rooms. Front desk team stands out at this property. Dakota in particular. Valet service is really good and their system works well. Great job.

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Mubera

Good

Friends_and_family Family

2/10

Poor

11 Jul 2025

Patti

Room was dirty, a lot of wear on walls, window sills, kitchen cabinets, refrigerator was dirty. Sheets had an area of dried vomit , had to remove the sheet because it was too late at night to call the front desk. The bed was the worst! Big dent in the center, way too lumpy, did not sleep well at all. This used to be a nice hotel. Definitely needs a total remodel. Not Marriott quality.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Lourdes

Clean and in the middle of restaurants and entertainment

Leisure Family

8/10

Excellent

08 Jul 2025

Kelly

We've stayed at this property several times. Since it's turned into a timeshare, the maintenance is severely lacking. Pool isn't getting cleaned, etc. Also - for whatever reason, the ONLY ice machine in the entire building is on the 3rd floor FAR away from the elevator..around room 3200 or something. No signs or directions or any other way to find it..so beware if you're looking for ice. That's where the laundry facility is as well so I guess they're just trying to keep it a secret or something.

Leisure Family

10/10

Exceptional

08 Jul 2025

Edgar

I would stay here again!

10/10

Exceptional

07 Jul 2025

Shaoyi

Great place to stay and perfect position.

Business_and_leisure Friends

10/10

Exceptional

06 Jul 2025

Alejandro

Great experience and central to everything

10/10

Exceptional

06 Jul 2025

Sharin

Everything is within walking distance.

Leisure Family

10/10

Exceptional

16 Jun 2025

John

Loved being in mountainous terrain but did not like our timing of our stay (less than a week early to experience the gondola, coaster, zip lining, etc. renting e-bikes is GREAT way to experience the local area.

Leisure

10/10

Exceptional

16 Jun 2025

Maxim

Perfect location, rooms are fine, staff is friendly and helpful

Leisure Family

8/10

Excellent

15 Jun 2025

Thomas

Father's Day getaway

This is a vacation club/time share property and we rented from an owner. But the process and overall experience was like it was a typical hotel. Property was very nice. Excellent location. Room was nice overall; very clean. Beds were too soft. No vent fan in the bathroom, so humid after a shower with a lot of condensation on the mirror. No refrigerator in the room.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Steve

Skate Trip

Nice family stay. Very safe and plenty to do for all!

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

Wing

It is a timeshare property that needs to be renovated. Check out time is 10 am. The staff keeps knocking the door since 9 am until 10 am. We got a late check out at 10;30. They were not that busy on Sunday but they just wanted to kick everybody out of the property.

Leisure Family_with_children

10/10

Exceptional

26 May 2025

Verified traveler

Great location and place!

Partner

10/10

Exceptional

22 May 2025

Timothy

Loved the area. Lots to do.

10/10

Exceptional

12 May 2025

Randy

This was our first time staying at the facility, and it was a very good experience. The free valet parking that came with the room as a huge plus and greatly appreciated. The room was very nice and had everything we needed to make for a great 12th anniversary vacation.

Leisure Family

8/10

Excellent

14 Apr 2025

Ang

Good.

Friends_and_family Family

6/10

Pleasant

15 Mar 2025

Danitra

The property is due a facelift but the rooms are still nice. I had a studio this time, it was meh, a bit too noisy due to pool. I think prop needs more hot tubs. One night someone broke glass so that shut down pool. Love steam and sauna. Proximity to Heavenly is perfect. Staff are friendly and helpful if you ask. I can’t believe they shortened the checkout time. It is now 10 AM and then they act like they’re giving you a prize to let you check out at 11. It’s preposterous for the price they’re charging per night.

Business_and_leisure Self

10/10

Exceptional

12 Mar 2025

Kathy

We had the best time! Ski'd, gambled, saw a show, shopped, weather was great. And we never moved the car!

Leisure Friends

10/10

Exceptional

09 Mar 2025

Anne

Loved my stay here!! It was perfect!

Leisure Family

2/10

Poor

04 Mar 2025

Erika

I didn’t like the attention, I did not get a receipt, cloud not check out in the room, and they charging me extra fees

Family

10/10

Exceptional

02 Mar 2025

CYNTHIA

Great location

Excellent location! Super quick valet! Nice front desk staff! Hot tub disappointing. One too cold. One just warm but jets did not work

Friends_and_family Friends

10/10

Exceptional

23 Feb 2025

Yanxiang

The resort is super accessible. The ski valet is great! Remember to drop your gears off at the valet and pick up at Heavenly Sports near Gondola. It's super convenient.

Leisure Family

10/10

Exceptional

23 Feb 2025

Kimberlee

Amenities abound and location is stellar !
Thank you

Leisure Family

10/10

Exceptional

20 Jan 2025

Glenn

Ease of access to jeavenly Gondola

10/10

Exceptional

17 Jan 2025

Roy

I felt like I was one of the owners

great room; large & comfy. big bathroom; great shower/jacuzzi bath; big kitchen supplied very well. great coffee with all the amenities. two comfort zones operated by thermostat. quiet space. loved the \"security\" of access to rooms. easy access to gondola. love the free \"ski closet\" provided by the facility. I really appreciate all the love and respect that everyone and every business granted to Retired Veterans! very kind!

Self

10/10

Exceptional

11 Jan 2025

Qiang

I plan to stay in this property again

10/10

Exceptional

11 Jan 2025

lupe

Great weekend getaway! We enjoyed using the pool and bbq during our stay. Room was so comfortable and enough sap e for our family stay! Definitely a place I’ll visit again.

10/10

Exceptional

06 Jan 2025

tatiana

Excellent location: walkable distance to the skating rink, gondola, cinema, shops. Great jacuzzi and pool for the kids, with sauna and steam room for the parents after the day of skiing. With the full kitchen, it felt like home away from home.

Leisure Family_with_children

4/10

Poor

06 Jan 2025

Jen

Nothing grand

Toilet seat was broken and was annoying to deal with. Front desk issued keys that didn’t work three different times. The topper was being denied late checkout of an hr due to too many people asking. Worst part was this location was chosen for how close it was to my work. No love for locals apparently. Only given excuses on how occupancy was high. Which is not my problem and never should be.

Partner

10/10

Exceptional

24 Dec 2024

Marjorie

Great location

Leisure Family

10/10

Exceptional

21 Dec 2024

JILL

shopping and activities near by and bars and restaurants

Leisure Partner

6/10

Pleasant

02 Dec 2024

Richard

The property is close to the gondola and the village so concrete. Rooms are a bit outdated and the hallway noise could be heard through the door - think doors and walls

Leisure Family

10/10

Exceptional

21 Nov 2024

Kishemia

This property is conveniently located near EVERYTHING! Great for families or couples just looking to get away.

Leisure Partner

10/10

Exceptional

12 Nov 2024

JULIE

This is the PERFECT property to stay! An amazing pool, spacious rooms, and close to everything. Check in was super easy. Would definitely recommend!