Name: Harrah's Lake Tahoe Hotel & Casino
Address: 15 Highway 50, Stateline, 89449, US

6/10

Pleasant

23 Jul 2026

Travis

Room was in dire need of upholstery cleaning, but otherwise things were good.

8/10

Excellent

23 Jul 2026

Jearl

Clean large rooms. Newly remodeled. Great location for anything. Parking was poor and expensive.

6/10

Pleasant

22 Jul 2026

Alejandro

We booked an Executive King Room and had high expectations, but our stay started off very poorly. Our room smelled strongly of cigarette smoke, and the room next door had children crying and yelling late into the night, making it difficult to relax or sleep. My wife is pregnant, so this made the experience especially uncomfortable.

The service issues continued throughout our stay. Around 5:00 PM, I called the front desk requesting housekeeping because our room had not been serviced. I was told it would be a while, which I understood, but after waiting nearly two hours no one arrived and I received no updates. We never received fresh towels or toilet paper, and the room phone didn’t work properly, forcing me to use my personal cell phone. Since my concerns weren’t being addressed, I had to message the hotel through Expedia to get a response.

Thankfully, Manager Rob completely turned the experience around. He listened to our concerns, moved us to a different room, and genuinely cared about making things right. His professionalism and customer service are the reason I’m giving a higher rating than I otherwise would have.

Harrah’s needs to do a better job ensuring rooms are smoke-free, housekeeping requests are completed, and guests receive timely communication. Thank you, Rob, for taking ownership and making the end of our stay much better. He deserves recognition for his outstanding service.

6/10

Pleasant

22 Jul 2026

Douglas

The property location is nice. The rooms are outdated and dirty. The ac worked poorly, our hallway was like an iceberg compared to our room. The bathroom floors were filthy, there was gel, with hair stuck to the floor, long hair in the sink, and the extra bathroom door got stuck when trying to shut it. The corner floor boards were rusty and packed with dirt build up. I wore sandles to walk around the room gave a dirty feeling.

10/10

Exceptional

20 Jul 2026

Amy

Great place to stay in Tahoe! Clean rooms, friendly staff, and convenient parking. Right in the middle of town with lots of walking options for shopping, entertainment and outdoor activities. Would definitely stay here again!

Family

4/10

Poor

20 Jul 2026

Dana

The arcade was under construction during the course of our stay. The shower was only working in one of the bathrooms. The casino floor staff were rude as we were trying to navigate our way thru the hotel on our first night with our children. They “shoo’d” them away. We were told they could not be in eye sight. Would not consider this a family friendly hotel.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Citlali

Everything was great! The only issue we had was the AC not working properly and we experienced a bit of heat.

Family

10/10

Exceptional

17 Jul 2026

Jeffrey

From arrival, Valet , bellman and registration everything went smoothly.
All staff asked if they could assist us and if we have any questions.
The room had an unbelievable fantastic view of Lake Tahoe surrounded by mountains.
Comfortable sitting area and bed.
Two clean bathrooms, perfect his and hers.
On site Restaurants offered a wide selection of food that we frequently enjoyed.
Also many gaming options with pleasant staff.

Family

6/10

Pleasant

17 Jul 2026

Lorna

Old .. very tired room

10/10

Exceptional

16 Jul 2026

Lorraine

Location was great! Hotel was clean and staff was very helpful.

Partner

4/10

Poor

16 Jul 2026

Alan

My request to stay at Harrah's was not possible because they ran out of non-smoking rooms. Apparently, there was no option that I saw for room preferences.

My stay was at Caesar's. Room was clean but slightly on the small side because of the strange configuration of room 649. About 30% of the room space was not available for living space.

One day, the cleaning staff did not replenish 1 washcloth and 1 hand towel.

The self park garage elevator was inoperable one day. To retrieve my vehicle, I had to walk up 3 flights of stairs that had no lights at all and had to use my cellphone flashlight to see. On the way out a Caesar's staff member said that I would receive 1 day of free valet parking. When I returned and pulled into valet parking another staff member said the first staff member was incorrect. I therefore went back to parking in the self parking garage. I was extremely upset with the treatment that I received, so I contacted the hotel manager. After hearing my story, he provided me with free self parking for my entire stay. However, when I went to check out, my folio had the charges for self paking for my entire stay. At this point I was furious and re-explained my paking saga of the previous day to manager on duty. She agreed that I should receive free parking and removed the self parking charges from my bill. Fortunely, the 2nd manager resolved the problem in my favor. I believe that it is terrible customer service for me to have to explain my saga twic

Partner

6/10

Pleasant

14 Jul 2026

Christopher

It would be fine for a place to stay if snowboarding but it was meh on customer service and the front desk was boarder line rude. However, the valet staff was very good. Not much for dining or entertainment.

Partner

10/10

Exceptional

12 Jul 2026

Michelle

Fast check in! . Great service. Clean Property. Amazing Bed

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Cheryl

Great location, fun nightlife. Love that the room has to full bathrooms.

Family

10/10

Exceptional

10 Jul 2026

Muhammad

Great stay. Huge rooms, and the double bathrooms was amazing. Will come back

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Kellie

room was very clean and very comfortable bed! great staff, so helpful. we stored our e-bikes at the bell desk and the employees were so kind and helpful! definitely will go back!

Partner

10/10

Exceptional

08 Jul 2026

Raylene

The property was clean and staff was excellent especially Angel who helped us daily with our scooters.

Partner

10/10

Exceptional

08 Jul 2026

soumendra

Clean room , a bit dated. Basically as we checked in an hour early , they were going to charge us by the hour or pay the upgrade to the higher floor which was a better option for us. Not an ideal way to Nickel and dime customers when adequate rooms are available.

Good views from the 20th floor, as we faced the lake. Convenient location , restaurants in drivable range and some walkable. Onsite restaurant with food options , adequate parking at a cost, Gas stations nearby.

Family_with_children

2/10

Poor

04 Jul 2026

Dipjal

Rude staff

6/10

Pleasant

04 Jul 2026

Rick

The property needs to be refreshed. Felt very old and rundown.

Partner

4/10

Poor

04 Jul 2026

Lawrence

Dirty carpets, hidden resort fees which are not shown in advance. Terrible in room coffee. Strange secretive check in procedures , where the receptionist disappeared for a long time, making us wait after a long drive. I would not stay here again. The pillows were like stones. A very weird table like a miniature horse which cuts into your legs.But, my wife and I really liked the the Friday restaurant on the 1
8th floor. I must say it was nice.

Partner

4/10

Poor

03 Jul 2026

Michelle

Our parking passes tied to our room card did not work and had to go into see the clerk 2 times. Could not use the hot water from 10:00 PM to 7:00 AM. The rugs looked horrible and dirty. The whole hotel needs some serious remodeling.

2/10

Poor

03 Jul 2026

Sinead

It was not clean. The front desk wasn’t helpful for anything at all. The valet staff and bell staff were both friendly and efficient. Outside of that the place was gross. Would never go back.

10/10

Exceptional

03 Jul 2026

Wenjie

The room was very clean and big. We loved the double bathrooms that it is very convenience for family. The staff were very helpful to clean my room and provide the stuff we need. The hotel location was also super good. There were lots of restaurants and shopping around.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Jerald

It’s not recommended for the family or someone needs a good stay

Family_with_children

8/10

Excellent

01 Jul 2026

parisa

Very good

Family

10/10

Exceptional

30 Jun 2026

Fidel

The room was big nice and loved two separate restroom feature

Partner

6/10

Pleasant

29 Jun 2026

Gurpreet

Room needs to have newer furniture and better pillows

Family_with_children

6/10

Pleasant

29 Jun 2026

Michelle

Room was clean but outdated with wear and tear. Casino area of hotel was hot and stuffy but hotel room was cool with air conditioner on or window open. The steakhouse restaurant was closed on Sunday which was a bummer. It’s also closed on Mondays. Self parking was a bit of a mess and looked like a construction zone. Overall experience was good but not great.

Friends

8/10

Excellent

29 Jun 2026

Earl

Two full baths in each room were great!!

Friends_and_family Family

2/10

Poor

28 Jun 2026

Denise

The hot tub was broken. The room was dirty.

Friends

6/10

Pleasant

28 Jun 2026

Angela

Hard to get assistance

Family

2/10

Poor

28 Jun 2026

Sylvia

Our room was dirty upon arrival, the air conditioning in our room did NOT work at all. The bathroom sink was clogged and would not drain. The server at the restaurant was extremely rude when we asked how much longer after waiting an hour for 1 pizza and then made a stink about how much we tipped. Not impressed!

Partner

10/10

Exceptional

27 Jun 2026

Gartley

Had a wonderful time

Family_with_children

2/10

Poor

27 Jun 2026

Jeffrey

No hot water

10/10

Exceptional

27 Jun 2026

Tamara

We were there a very short time after a long drive from Los Vegas. Very comfortable and clean! Great room! Would recommend!

Partner

10/10

Exceptional

27 Jun 2026

Grace

Really clean

Family

10/10

Exceptional

26 Jun 2026

Carolyn

Have stayed here before and was great. This time also overall excellent. The room a little tired. Beds great but side chairs stained and you sunk in them. Love the two full bathrooms which is main reason I like this hotel. All interactions with staff excellent. All friendly and helpful. Walking distance to heavenly village shops and restaurants.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

William

great time. loved the valet. Don or Dan outside was really nice to deal with, just the best one we have seen in a long time.

Partner

10/10

Exceptional

25 Jun 2026

michael

bring sun block and extra money everything cost more in tahoe

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Shannon

We had a nice stay. The room wasn't very clean, table has multiple cup rings, fridge mad noise throughout the night

Family

10/10

Exceptional

25 Jun 2026

Larry

We had a great stay, and everything was within walking distance.

Partner

10/10

Exceptional

24 Jun 2026

Laurie

Just quite, clean.

Partner

10/10

Exceptional

24 Jun 2026

Michael

Super

Family_with_children

10/10

Exceptional

24 Jun 2026

Moises

It was a pleasant stay!

Partner

10/10

Exceptional

22 Jun 2026

Nikhil

For arcade we had to cross the road and go to caesars .. and 1 hour late checkout could be helpful

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

mark

The check in was horrible Twain did not know how to do his job

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

Melissa

The overall condition and cleanliness was a big issue for me. The room has seen better days and definitely needs help. In the meantime a deep clean, I won’t go into detail as far as what I found, but it was enough that I won’t stay here again. The minimal contact I had with staff was unimpressive. The hotel and parking lot are run down and not well maintained, too many negatives to go back.

Partner

10/10

Exceptional

20 Jun 2026

Steven

Very nice!!

8/10

Excellent

20 Jun 2026

Teerajitt

Hotel is ok. I like the idea 2 bathroom separate from each other. 2 people can use the bathroom at the same time.

Family

4/10

Poor

19 Jun 2026

Rosa

My itemized cost to pay at the property increased with two days parking fee. I went back and nothing on the website included the parking fee. We were not aware of those fees.

Partner

8/10

Excellent

19 Jun 2026

Linda

The staff was friendly, though not helpful at times. The concierge seemed grumpy and in a hurry. She said the shuttle runs every hour to the beach, but couldn’t say what time each hour. We waited over an hour and finally gave up. The room was clean and neat. The facilities were clean. Check-in and out were quick and easy.

Family

8/10

Excellent

19 Jun 2026

Rosalba

We arrived early @ 12:30pm and the concierge wanted to charge me an extra $25 for early check in. My parents were able to check in without a charge and the person that helped them was able to check me in. The room smelled like cigarette smoke even though it was a non-smoking. They were able to give me a different room.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Steve

.

Friends

10/10

Exceptional

17 Jun 2026

Carol

Clean room, and two bathrooms!!

Partner

10/10

Exceptional

17 Jun 2026

Estevania

There are no water stations so bring water if you don’t want to pay premium price for it, hotel provided two tiny complimentary water bottles. Also walk to the beach water is quite distant , the nearest beach is “private” so fee of $20 per adult to go to beach, or go around to the free beach by walking ~40 minutes.

Family

6/10

Pleasant

17 Jun 2026

Kam

House cleaning knocked st my door close to 9pm and asked if I am OK which I replied \"yes\". At 10:15pm guest service called and asked my name and room number. I asked him what happened as I was already in bed. He said house keeping wrongly thought I am already checked out. In this case they should check if I indeed check out, if they already know it was a mistake, why calling me late at night to tell me house keeping is wrong. They should told them directly.

I parked at self parking. Every morning the ground crew just blow the dust from a gated parking lot directly to our area in order to clean up the other section of the fenced parking lot. I need to use water and towels to clean the glass windows before I can drive. I need to do a car wash to clean all the dust and dirt. They just simply move the dirt to our parking area instead of cleaning it up. I probably will not be staying in this hotel in the future

Partner

8/10

Excellent

16 Jun 2026

Norman

My room was clean and I liked having two bathrooms. The food was good and fairly reasonable.

Partner

10/10

Exceptional

15 Jun 2026

noland

Good

Friends

6/10

Pleasant

15 Jun 2026

Quang

Big Hotel casino & and no water refill machine? Asked luggage carrier \"he said I can refill water in a room\" Tap water? Toilet water? shower water? No Way!!!

Family_with_children

8/10

Excellent

14 Jun 2026

Sherry

There were two full bathrooms! One with a tub/shower, one with a walk in shower!

Partner

10/10

Exceptional

14 Jun 2026

Julia

Clean and nice

Family_with_children

6/10

Pleasant

14 Jun 2026

Bryan

It is an old facility that needs updates, but the location is awesome! We really liked the fact that our room had 2 bathrooms and the bedroom was spacious. Beds and pillows were not very comfortable & our neighbors had their music blasting.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

George

On the positive side, the location was great, the room was comfortable and the two bathrooms were very convenient. On the other hand, of the five nights we stayed, the room was partially cleaned only on the first night. The bed was made and towels changed however they left the dirty coffee cups, didn’t replenish the coffee, didn’t clean the floors or wipe down the surfaces. The next day the room wasn’t cleaned so we asked for more towels and coffee. The third day, again, no cleaning so we called the front desk and they simply said that sometimes they don’t finish each floor. They said if we want our room cleaned we need to specifically request it. That’s not helpful. The next negative; the hot tub was broken and they said they didn’t know if it would be fixed or when. No one at the desk seemed to care enough to attempt to help. Last time we stayed at this location.
Finally, the sofa in our room had noticeable stains that were …. Disgusting.

Partner

10/10

Exceptional

11 Jun 2026

Matthias

Good location. We had a very large and quiet room. The staff was helpful. The only minus is the confusing parking situation behind the hotel. We had to circle the property several times. The 20 Dollar parking fee should be included in the resort fee in my opinion.

Partner

10/10

Exceptional

10 Jun 2026

TOM

We would go again

Family

10/10

Exceptional

10 Jun 2026

Carlos

Great experience

Partner

8/10

Excellent

09 Jun 2026

van hanh

the restaurant menue had no price and the invoice came to an excessive charge for a meal.

8/10

Excellent

06 Jun 2026

Enrique

.

8/10

Excellent

05 Jun 2026

Barry

alot

Partner

10/10

Exceptional

05 Jun 2026

Muhammed

We had a great experience

6/10

Pleasant

04 Jun 2026

Lawrence

Good Casino hotel. Not cheap on the weekends. Has great concerts

Self

6/10

Pleasant

03 Jun 2026

Nancy

It’s old, bathrooms fixtures were really old, carpet had rolls, my glass dirty, towels were rough feeling. Chairs in room old, cushions were flat. Never met the staff except at check in. Food prices were high. Wouldn’t go here again.

Partner

10/10

Exceptional

03 Jun 2026

Mansour

We had a great experience.

2/10

Poor

02 Jun 2026

Scott

The room was really dirty. Entry was covered in sticky stuff on wall and floor. Desk and table had sticky mess and drink rings. Behind the bed on lights more sticky stuff. Cheese that was old was wrapped in a rubber band on the floor. The drawers on the dresser would not close and stayed open a foot taking people out when they walked by. Shower was coming out of the wall and a dirty towel was stuffed in the hole to keep it in. Furniture and pillows on chairs were dirty with stains. We tried getting support from desk and left messages. Talked again when you check out. Would not ever stay here again.

Friends

10/10

Exceptional

01 Jun 2026

Kathy

Great stay.

Family

4/10

Poor

01 Jun 2026

Agustin

Not hot water in the room i tried to call the front desk but they didn’t answer

Family_with_children

4/10

Poor

29 May 2026

Randi

The hotel was insanely loud. Loud banging throughout the night that almost sounded like construction, yelling, doors slamming, car alarms going off throughout the night. The bed and pillows were very uncomfortable and the sofa in the room had multiple dark stains all over it. The room did not look like it had been wiped down at all. Online, the pricing showed that I would owe $34 at the hotel... Ended up paying over $80 for undisclosed fees. Parking lot entry and exit wasn't working, so it was inconvenient trying to get in and out of the lot. Room service was $55 for two children's burgers and fries and one water bottle. Not worth the money at all.

Family_with_children

10/10

Exceptional

26 May 2026

Robert

Wow was I surprised…I thought since it was an older hotel it would be run down. Just the opposite. Cleans and we were surprised that it has 2 Bathrooms and showers and a great price too. Don’t pass this one up!

Partner

8/10

Excellent

26 May 2026

Joe

it was good

6/10

Pleasant

25 May 2026

Jian

I liked to stay in Harrah's in the past years when I spent my vacations in South Lake Tahoe, due to the convenience of self-parking and the great buffet. Right now the general conditions have totally changed: there is no more buffet, the breakfast at the Brew Brothers is not as good as the previous cafe underground, and the worst thing is that almost the whole public area is under renovation with new carpet and new machines, which makes chaos everywhere. The only good thing is that the self-parking is still as great as before. Hope Harrah's will become great again soon.

Family

6/10

Pleasant

25 May 2026

CEZARIA

It’s alright

10/10

Exceptional

23 May 2026

Darlene

Our reservation was for Harrah's but they didn't have a room available so they moved us to Caesars Republic (old Harvey's). From start to finish the staff was incredibly helpful, moving our bags from one hotel to the other, our room was beautiful, we ate at Hell's Kitchen which was absolutely wonderful. It was a fabulous weekend. Thank you, Harrah's and Harvey's!

Friends_and_family Family

6/10

Pleasant

22 May 2026

Steven

unless you intend on gambling this is not for you. This is a money grabbing operation with NO free amenities, like free internet.

Self

8/10

Excellent

20 May 2026

Janaina

Yes

10/10

Exceptional

20 May 2026

Vladimir

They need more customer service people 😞

Partner

4/10

Poor

19 May 2026

Jay

There was no minibar. The carpet was coming up. Phone service was not available.

Self

8/10

Excellent

19 May 2026

Michael

Room was nice, however, no microwave. Housekeeping was lax. Hotel registration and valet service was excellent. Bed was comfortable.

Family

8/10

Excellent

18 May 2026

Christina

Thr room was decorated beautifully and was super clean. I felt so safe.
I wish my view was not of the parking garage. They did offer me another room but wanted to charge an upgrade but I said no because I was only going to be there 1 night and didn't want to pay the extra fee.
I was also charged a parking fee along with the resort fee which were surprises.

Partner

10/10

Exceptional

18 May 2026

Xochitl Aida

had a great time.
The only thing I didn’t like was that the hotel pool was under remodeling, and the restaurant we wanted to visit was also closed.

Family_with_children

10/10

Exceptional

17 May 2026

Frank

Clean room. The coffee maker was broken though.

Partner

10/10

Exceptional

17 May 2026

Tsuyoshi

clean, no bar, just fridge, and coffee maker.

Partner

10/10

Exceptional

17 May 2026

Shannon

Good stay, front desk clerk was a bit rude upon checking out.

Partner

4/10

Poor

16 May 2026

Changtian

asked for a humidifier and got one full of dust. My got sick after using it for the night. everything in the hotel looks outdated and old.

Nice staff. Skiing is relatively convenient.

Family

2/10

Poor

15 May 2026

Amina

The room service keys did not work and went back 6 times and still had no key entrance

8/10

Excellent

15 May 2026

Kevin

Rooms good value. Smoking allowed in casino is annoying and unhealthy and likely very unsafe.

Family

8/10

Excellent

14 May 2026

Colleen

The room was clean, the staff was great. Unfortunately, the hot tub/Jacuzzi pool at the swimming pool was out of order. We were really looking forward to that.

Family

6/10

Pleasant

12 May 2026

Pete

The hot tub was not working , the slot machines were down 1.5 days we were there , but other than that the area is beautiful

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Jacqueline

Room was spacious and clean. 2 bathrooms were spotless with nice toiletries. Self serve coffee and ceramic cups were provided. A small fridge was handy for cold water and snacks. Bottled water was provided.

10/10

Exceptional

12 May 2026

Hung

Very good and excellent customer service. We definitely return to this facility soon for our next vacation.

Partner