Name: Best Western Lamphey Court Hotel & Spa
Address: Lamphey, Pembroke, SA71 5NT, GB

10/10

Exceptional

22 Jul 2026

Dawn

Absolutely wonderful week stay at this beautiful hotel.
Spa was a treat.
Staff were delightful. So very helpful, friendly and made us feel right at home.
Loved our time there.
This converted manor house was right up our street as we love wandering around stately homes.

10/10

Exceptional

22 Jul 2026

Emma

Lovely stay. Staff were very kind and helpful. Food was very good.

Partner

10/10

Exceptional

18 Jul 2026

Patricia

X

Partner

8/10

Excellent

13 Jul 2026

derek

No real complaints, great hotel, staff and experience

Partner

8/10

Excellent

10 Jul 2026

Marion

Lovely swimming pool. Breakfast ok but a bit boring, same every day. Friendly staff. Interior a bit tired but luxurious in its time. Could make better use of outside gardens - sun beds, umbrellas, chairs and tables. Room price is fair.

Partner

10/10

Exceptional

05 Jul 2026

Reid

Nice staff, very helpful. Location was great next to Lamphey Bishops palace. Rooms were clean and nice!

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Maria

There was a good choice of menus for lunch and dinner and plenty of choice for breakfast all cooked to a high standard. The staff were all very helpful and friendly. The rooms were exceptionally clean. The only downfall was in the spa area where the steam room was not open and the jacuzzi stopped working on my third day there. Other than that it was so good to be able to use the other facilities. The hotel is also located in a superb setting and is so peaceful!

Self

10/10

Exceptional

30 Jun 2026

Zhu

Good hotel

10/10

Exceptional

28 Jun 2026

Carol

Read the reviews and was slightly put off. But having spent the whole weekend at the hotel, my mind was changed. Staff were very helpful with all questions and information needed. Grounds and views are lovely. Used the spa and pool and enjoyed every minute. Check in and out was very easy, food was amazing (especially the lamb). Will definitely be back to visit in the next few weeks. Only thing I would ask if bottles of water could be put in the annex room, as im very fussy and refuse to drink tap water.

Friends

10/10

Exceptional

23 Jun 2026

Alistair

Very nice stay clean room very spacious room nice and comfortable and quiet. Start very helpful.

Partner

8/10

Excellent

22 Jun 2026

Charlotte

This hotel could be amazing - we checked in and we were given no information about breakfast or the Spare we previously booked this hotel so that we could use the sauna and then when we went to use it the next day we were told they were split days of sauna and steaming which I’m not too sure why this wasn’t flagged when we checked in we weren’t given the time for anything for the spa or breakfast. The hotel is quite dated. Everything seemed a bit used definitely needs a refill.

10/10

Exceptional

21 Jun 2026

Caroline

Beds comfy everything you needed. The food was very nice would have liked different specials on the second night The staff very helpful.

Friends_and_family Friends

8/10

Excellent

17 Jun 2026

THOMAS

Nice Spa

Partner

10/10

Exceptional

14 Jun 2026

Katarzyna

It was our second stay at the hotel. As a family of four we loved every minute there. Our accommodation, studio, was perfect, with separate bedroom for our children. The beds were very comfortable. We enjoyed the breakfast in the morning. We also went swimming at a beautiful relaxing spa area. We decided not to have a dinner there this time as we found it expensive and with limited healthy options (e.g. no salad as main). Apart from that it's our favourite hotel in Wales. We highly recommend it to other families.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Sue

We had a warm welcome, good information upon arrival and we paid a very enjoyable visit to the indoor pool and spa. The lady in the spa was very helpful and did not put any pressure on us to leave though it was the last hour. Disappointed we could not wear flip flops into pool area - always afraid of slipping, Pool and jacuzzi excellent and very clean..
Good variety of food at dinner and reasonably priced.
Lovely comfy room , a little dated but very comfortable. Breakfast lots of choice. Overall very good value

8/10

Excellent

17 May 2026

Rhianne

Lovely hotel, the area was beautiful and had nice walks available on the doorstep. Signs that the rooms needed some love (nobs missing on taps, bathroom light flickering, toilet making noises all night). Bar area and breakfast area were great, a excellent breakfast! Spa was a little disappointing, it was full of kids when we went and the sauna was broken.

Partner

8/10

Excellent

26 Apr 2026

Melanie

Room was very clean and spacious. Staff extremely helpful . Spa/pool area was lovely. Whole stay was very relaxing 😊

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Alan

No air con, no lift, otherwise lovely, friendly and great location to relax or explore. Good food for breakfast or dinner. Good spa and treatments. Easy parking

Friends

10/10

Exceptional

11 Apr 2026

Leisha

Breakfast was lovely, range of options to choose from, room was very clean and staff were very friendly. Our room itself was very nice with beds, sofa, relaxing armchair by the window to enjoy the view. The restaurant food was so good and again the staff were very friendly. We will definitely return.

Partner

10/10

Exceptional

27 Feb 2026

Jonathan

Yes

Partner

8/10

Excellent

19 Feb 2026

Sharon

Staff were very polite. Pool and jacuzzi were great.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Amanda

Lovely staff, relaxing night away with good spa facilities.

Partner

6/10

Pleasant

01 Feb 2026

Charlotte

Dated but clean

10/10

Exceptional

30 Dec 2025

ian

Spa was great and restaurant food amazing,staff excellent throughout

10/10

Exceptional

02 Dec 2025

Rosie

Clean rooms, lovely staff members and great facilities :)

Partner

4/10

Poor

08 Nov 2025

Ian

Lacklustre. Dusty.

Business

10/10

Exceptional

06 Nov 2025

Brad

Very friendly staff

8/10

Excellent

12 Oct 2025

Verity

Nice stay and spacious room. Lovely location for exploring Pembrokeshire. Very good spa and treatment area.
Breakfast was a bit expensive and we couldn’t turn off the captioning on our television. Staff said they would fix but didn’t. But overall a good hotel and I would still recommend it.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Donna

Gorgeous building , specious rooms,
excellent food and lovely staff . Breakfast was very good indeed and spa facilities were great.
Looking forward to our next visit,

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Helen

A beautiful hotel in beautiful surroundings.

The staff were lovely, the room was spacious and very clean. If I had to find fault all I could say would be that the water pressure in the shower was a bit weak
The food was really great, good buffet breakfast with freshly ground coffee. The evening meal was delicious, good choice for vegitarians.
A walk to the ruined Bishops Palace next door was a great. Amazing riuns lota of the old building to explore.
The Hotel is set waway from main roads etc and was very peacfull and quiet.

Partner

10/10

Exceptional

05 Sep 2025

Mr D

Really enjoyable stay, the pet friendly room was spotless and had all the in-room amenities we needed.

Partner

10/10

Exceptional

03 Sep 2025

Lea

This is a beautiful,serene property

Leisure

6/10

Pleasant

31 Aug 2025

Kerry-Anne

We went for a quiet and relaxing break before our baby is due and unfortunately the pool area was cold and loud with kids running around and dive bombing into the pool so it wasn’t ever relaxing. Evening meal and breakfast were lovey though.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Verified traveler

Great hotel.

Lovely Manor House style hotel. Friendly helpful staff. Good food, comfy bed, lovely room and bathroom. If you like modern then don’t bother but if you like a bit of class great.

Partner

8/10

Excellent

23 Aug 2025

Nerys

Open food packaging and contents in room. Windows been painted on arrival, which ment unable to close and secure room whilst in pool and with windows open on warm day ( bad timing). Staff did act promptly to complaint. Sauna out of order/ appear absent staff bar/ outside seating area etc

Friends_and_family Family

6/10

Pleasant

22 Aug 2025

Tobias

Property has an old feel but it clean and well kept.

Our evening food was below average pub grub standard, beware the price of desserts.

We had been mistakenly checked in before our arrival so were told they had no record of our booking which caused unnecessary stress.

The studio rooms are a great benefit. Grounds are gorgeous. Pool is nice.

Leisure Family_with_children

4/10

Poor

18 Aug 2025

Karen

This property is on a beautiful piece of land. The tree lined entrance give it a picturesque majestic feel. The main hotel is simply stunning from the entrance. Once apon a time it was a 4 star as stated as the entrance but it definitely is not.
This hotel however needs a great deal of renovation EVERYWHERE. The hotel entrance steps up are loose, the reception outdated, the staff need training oarticualirly the front of the house and bar area( def not 4 star) but service in breakfast area was great though.

I would rate it 2 stars but it could easily be a 5 star 5 with renovation and staff training.
We stayed in the courtyard room and they had scaffolding up that we weren’t told about and also had no electricity for 4 hours after check in. Absolutely no apologies or even a ticket for a drink in the restaurant. Up your game Lamphey Hotel and Spa and you could be a profitable hotel.

Business_and_leisure Family

10/10

Exceptional

05 Aug 2025

Phillip

All good

8/10

Excellent

22 Jul 2025

Christina

This hotel is nice and clean but seems a little dated. The room was on the small side, but this is Europe, so expected. It is across the street from the ruins of the Bishops Palace, which is interesting to see. The staff were all very nice, the dining room pretty good, and a nice pool on site.

Leisure Family

4/10

Poor

14 Jul 2025

Jay

Terrible

Stayed here for a week. Overall stay ok breakfast staff are brilliant. The rooms never get vacuumed the floor is disgusting and the restaurant was swarmed with flies and dead flies that hadn’t been cleared for months. Don’t eat at the restaurant it’s sub standard at best. Complained a few times to no avail. Waited to speak with the manager Claire. She refused to speak to me and told the receptionist I should email her. I was stood at reception and could see Claire but she would not talk to me. Avoid at all cost.

Friends_and_family Family

8/10

Excellent

01 Jul 2025

Paul

Quiet couple of days in beautiful Pembs. Central location was a great convenience for exploring the area.

Partner

8/10

Excellent

27 Jun 2025

Hue

Nice location, beautiful surroundings.

Friends_and_family Family

6/10

Pleasant

06 Jun 2025

Gemma

A pleasant stay. Hotel could do with a lick of paint and deep clean but for the price we paid it was not be expectedd. Liked the pool area. Young staff in the restaurant very helpful, one lady made us feel like a burden. Overpriced food for the quality.

8/10

Excellent

06 Jun 2025

Terence

Lovely facility in a super setting. Looked after very well.

Leisure Partner

10/10

Exceptional

31 May 2025

Paul

Great hotel. The room was huge with comfy bed. I only stayed one night with a very early start the next day so didn't get to sample any extras.
Would happily stay here again

Business

4/10

Poor

20 May 2025

Connie

Hi,

I would like to know where I can email regarding my stay at the hotel?

It is advertised as a spa hotel however the sauna is only on on two days per week which is not clear at all, the steam room was barely warm. The young lady on reception couldn’t answer basic questions like when is the spa open tomorrow. The room we stayed in was lovely but we had gone there expecting to have spa facilities and not just be able to swim in a very chilly pool. I chatted with the gentleman at the bar and he seemed to know more about the spa than we were told. It’s only even running the sauna on a Tuesday and Thursday and they alternate that with the steam room. For a cost of £170 with no food and practically no spa I feel it is terribly over priced and considering it’s part of best western I do feel there should be a standard of service or at least honesty about what is offered. They also do not take any cash on site which again isn’t an issue but I do feel that must be advertised.

10/10

Exceptional

08 May 2025

Ye

Excellent

10/10

Exceptional

08 May 2025

Verified traveler

Lovely quiet stay, good breakfast and spar. Close to Pembroke and Tenby. Clean, tidy and excellent staff from book in, breakfast to book out.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Karen

Impressive hotel

It was amazing. We had a lovely warm welcome and felt relaxed from the start. We enjoyed spending time in the pool, spa area.

Partner

10/10

Exceptional

04 Apr 2025

Steve

All good

Exactly what you expect

Business

4/10

Poor

30 Mar 2025

Andrew

If you want to stay in a room surrounded by scaffolding up a set of stairs then this is the place to stay. My 80 year old mother struggled to use the stairs or locate her room in the dark. This was particularly upsetting after attending a wake and we were given no warning about either the room location or the scaffolding. Definitely not what you might expect from a 5 star hotel or the prices charged. When booking I deliberately opted for breakfast to be included but on arrival was told it was not included. Please be very careful to check of you are expecting breakfast to be included.

Leisure Family

10/10

Exceptional

08 Mar 2025

kate

Excellent night stay

Lovely night stay, clean and comfortable. Spa facilities were great

Partner

6/10

Pleasant

31 Jan 2025

Clifford

Business trip

Stayed on a business trip in a small double room. The room was dated but ok. They could do with swapping the quilts in the winter to winter quilts as the room was cold even with 2 radiators that seemed to work when they wanted to. Also, to get hot water in the shower you have to run the hot tap in the sink for a couple of minutes, not ideal. Staff though are extremely frendly and wlecoming. I wont be staying again.

Self

10/10

Exceptional

27 Jan 2025

Dean

Really lovely weekend

Really nice friendly staff and really nice hotel perfect setting in a small village.

Partner

8/10

Excellent

06 Jan 2025

Robert

Overall it was a pleasant stay. We stayed on route to the ferry and it’s conveniently placed to access that easily. We used the the Pod Point charger for our electric car over night which was easy to use and worked well. The hotel itself is pretty dated with lots of temporary fixes covering holes/breaks. The part we stayed in was old so the floor above was very noisy when they were walking about as they settled for bed. We also used the pool with the kids on arrival which was nice and they enjoyed it. Unfortunately the dinner was fully booked so we had to get a takeaway. Same with the breakfast as there was no hot breakfast and no kids breakfast price so we gave that a miss and went to Martha’s kitchen which was great for brunch. We also visited Cheeky Chimps soft play to get some energy out of the kids before the ferry which worked well. Overall a good stay and kids enjoyed it.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2025

Lucy

Stunning hotel in beautiful location!

Beautiful location and hotel- spa was lovely and great food. Would definitely come again.

Friends_and_family Friends

6/10

Pleasant

02 Jan 2025

Emyr

Pros and cons

Pro's - staff were friendly and helpful. The food in the restaurant was lovely and the breakfast was also lovely. The Spa facilities were clean and very nice. When we asked to change rooms, we were given a new room without any problems.

Con's - the rooms are extremely tired and are in desperate need of upgrading. The hot water took ages to warm up in the shower and the bathroom is very tatty. The kids bedroom in the first room were were given had a very damp and musty smell to it so I asked to be moved. The second room was better, but again, is very tired and a bit scruffy.

This hotel has so much potential. It's in a stunning location and the food, spa and staff are great. The rooms really let this place down. Definitely not a 4 star hotel and overly priced for the quality of the rooms.

Friends_and_family Family

8/10

Excellent

01 Jan 2025

Geoffrey

New year eve stay for two.

Lovely looking place in a beautiful location. We like to walk and found the walk to Pembroke castle very nice, even though it was a very windy day. The pool and sauna are very nice, unable to get a massage ( fully booked) maybe next time. The lane in and out is not lit and very dark, so walking to the pub was an adventure.maybe some kind of solar lighting would make it a more pedestrian friendly. We enjoyed our stay and would visit again. Lovely place with lovely staff.

Partner

10/10

Exceptional

24 Nov 2024

Anthony

Lovely stay

A lovely stay and friendly helpful staff. Also used the Spa which was also lovely. Looking forward to coming again

Partner

10/10

Exceptional

11 Nov 2024

Alex

The Spa is great.

Partner

10/10

Exceptional

30 Oct 2024

Sam

The property is conveniently situated near Pembroke and neighbouring towns. Lovely views, the spa and gym a great bonus, breakfast lovely, rooms spacious with modern bathrooms. Dinner, specials and menu varied and lovely. The stately home feel was also nice with well maintained rooms. Most of all the hotel was well run by experienced and super friendly staff. All in all a great stay.

Leisure

8/10

Excellent

26 Oct 2024

peter

I only have one major concern, and that is you absolutely have to have access,, to bottled water in a gym especially where there is steam rooms and saunas..
Especially for the elderly, because severe dehydration, can kill...you you dont have an empty bottle with you , or water taken with you,,,.then a small fountain is just not enough...the rest of the stay was great...

10/10

Exceptional

06 Oct 2024

Patrick

We were in the older building with a nice room but could have benefited from a lift due to the open and narrow stone staircase. It was raining and the stairs were quite slippery. They did not have TV service and the wifi was questionible.
The Bishops palace was at the end of the drive and was spectacular. The breakfast buffet was excellent and the dinners were very good.

Leisure Family

4/10

Poor

05 Oct 2024

Roy

Definitely not 4 star. Every 3 star I’ve stayed at was better by far! I suspect the “4 star” is purely because of the pool. More like a Britannia level hotel so if you want a modicum of sophistication, avoid at all costs.
Breakfast was a horrific experience - a poor B&B would have done a better job. On the second morning I elected to go hungry before my coastal hike.
I was also woken up at 7am by non-stop footsteps on the creaky floorboards and furniture being moved. Obviously some kind of communal area above my room but no soundproofing or any attempts to minimise noise.

Leisure Self

8/10

Excellent

21 Sep 2024

Jane

Mini break

Great location. Very peaceful and scenic. Car parking good. A great room with small kitchenette (studio room).
Shower was ok (in the bath)
Sadly TV signal kept dropping out.
Wifi was good.
Room very clean but furnishings looking 'tired' and in need of modernisation.

Partner

2/10

Poor

12 Sep 2024

Faye

Very dated and dirty room, tiny double bed and dungeon like second bedroom with single beds against wall. Checked and and checked straight back out. Manager eating her dish fingers and chips on reception.

Leisure Family

2/10

Poor

04 Sep 2024

lovleen

A dirty, unhygienic hotel. Do not stay here. I arrived for a 3 night stay to a damp, musty and dirty coach house room and requested a room change immediately. The damp was so strong it was hard to breathe. The staff were great and moved me to a room in the main hotel. The new room was filthy- marks on the sheets, and someone's dirty toenails in the bathroom! The staff said the dirty sheets were an issue with their contracted laundry servicers and housekeeping. But the room was not clean. I was then moved again to a different coach house room for my final night; this room has a dirty TV remote, spiders in the corners and coffee stains on the carpet, walls and bed valance. Plus an overwhelming smell of damp (again!). The swimming pool ladies changing room was also filthy with clumps of hair on the floors, and soil from shoes. I requested a refund from the hotel after taking photographs of all issues and after discussing with the manager- I sent the photos to their email, and was given a refund for one nights stay.
I had an abysmal time and did not sleep well at the hotel which ruined my break in Pembrokeshire. I felt like crying. It is surprising that the hotel offering is 4* rated; the place is old, unhygienic and dirty. The staff are lovely however, and were very understanding, claiming issues with their housekeeping service. They did not address the poor upkeep/damp/dirt. The hotel needs to be reclassified as a 2* and needs a deep clean. Stay at your own risk!

Leisure Self

8/10

Excellent

27 Aug 2024

Mark

Luxury, but tired, at a great price.

This is a friendly hotel, with with good facilities, but is looking quite retro now. To be fair, the prices reflect that. Thd views are lovely, thd building is beautiful and its lovely to relax, explore the nearby Bishop's Palace ruins and not spend a fortune.

Partner

10/10

Exceptional

23 Aug 2024

Dharm

Overall our stay was excellent. The room was spacious, clean and cosy, with excellent facilities. Good service from the staff. Kids enjoyed the pool. Food was tasty albeit a little pricey for what you got, but dining room was very pleasant. Nice location for visiting Pembroke, Tenby and beaches such as Broadhaven.

Leisure Family_with_children

4/10

Poor

10 Aug 2024

Marieke

I was quiet disappointed with this booking. The state of the hotel and room is way below average. I was excited to use the pool & spa area - the pool, jacuzzi, steam room all were cold. It was also being used as a public space so it was loud and definitely not relaxing!
The room it self upon entrance instantly smelt damp, it has patched up jobs all around, on the roof, walls bathroom. The bathroom has mould and just generally feels unclean.
There seems to be a major staffing & culture problem, beside the receptionists (who were lovely) all of the other staff seem over run and completely miserable.
The breakfast was not good and definitely not worth the £16 I paid for it.
I sincerely hope this place improves because it is situated in a beautiful spot in the world just a shame that the facilities are so under whelming.

Leisure Partner

2/10

Poor

06 Aug 2024

Mrs S

Shocking

Hotel was so shockingly bad that after checkout on Saturday morning. We didnt return and booked a different hotel e en though we had paid for Best Western in advance

Partner

2/10

Poor

03 Aug 2024

Mrs S

Stay Clear. 15.95 for a cold breakfast

A very dated hotel that would take me forever to write an honest review. Dust, dirt everywhere. Service was abysmal. Requested on both nights for dinner at 7.00pm,,was told not available, excepted 6.45 booking to be served at 7.25 with 1 other table taken on 1 occasion. Gratuity added to my bill automatically, without my consent as at check-in a notice clearly stipulate gratuities as discretionary... Shocking. So bad that I forfitted a 3rd paid night to stay elsewhere. This summarises our experience.

Partner

2/10

Poor

30 Jul 2024

ALEXANDRA

Not impressed with this hotel at all. Very run down and needs alot of money spent on it. Disappointing. Will not return. Breakfast not good either. It's such a pity as it has so much potential i.e. the location is stunning but everything else lets it down.

Leisure Partner

10/10

Exceptional

30 Jul 2024

Sandra

Best Western Lamphey

Excellent value for money

Partner

10/10

Exceptional

29 Jul 2024

Sandra

Best Western Lamphey

Excellent value for money, but maybe include breakfast in the price because you would never notice as the cost of the room is so good. The room design in the apartments need looking at as it’s hard to watch tv in bed but apart from that brilliant

Partner

8/10

Excellent

21 Jul 2024

Christopher

The Hotel was in a good location as a base for touring around the area. The hotel was nice and the staff were good.

Leisure Partner

8/10

Excellent

07 Jul 2024

meirion

Great location and view, breakfast was expensive. Would stay again.

Friends_and_family Family

10/10

Exceptional

18 Jun 2024

Daniel

My parents said they enjoyed their stay very much.

Leisure

2/10

Poor

30 May 2024

Dorela

Urgent need for upgrade on everything

Everything is run down, old and dirty.
Very uncomfortable beds, dirty bathrooms. Shower very old and leaking everywhere, food a complete joke.
Pool was ok but just ok.

Business

8/10

Excellent

30 May 2024

Nerys

Great for family and a dog

Great size family studio and accommodation. Ideal also with dog, shame not be able to dine within, but understandable.
Breakfast bit disappointing for price

Friends_and_family Family

10/10

Exceptional

25 May 2024

Jay

Beautiful grounds and very interesting ruins next to the property.

8/10

Excellent

23 May 2024

Pamela

Loved the spar and gym. Room spacious but a little dated. The shower was hot but had really poor pressure. Would definitely stay again.

Partner

10/10

Exceptional

11 May 2024

Colin

Title!

Nice hotel, excellent service

Business

10/10

Exceptional

08 May 2024

Melanie

Cold pool and jacuzzi but great stay overall

The toilet flush wasn’t working properly and there was a used towel left on the back of the bathroom door. The pool was freezing and the jacuzzi wasn’t warm. It didn’t spoil our stay as it was only 1 night. Staff were lovely and food was very nice.

Friends_and_family Family

4/10

Poor

06 May 2024

ALAN

Not 4*

Partner

6/10

Pleasant

14 Apr 2024

philip

Good hotel, good staff, great health club, breakfast and dinner were very good

Only negative is the rooms are a little tired, a little dates, bedding needs replacement, pillows and quilt need replacing as soon as possible

Friends_and_family Family

10/10

Exceptional

11 Apr 2024

Michelle

Business stay

It was a business stay: The hotel was very nice and would definitely recommend it. It was very handy for getting to the bridge too, only 15 minutes.

Business

10/10

Exceptional

08 Apr 2024

Angela

A lovely hotel with very helpful staff.

8/10

Excellent

11 Mar 2024

a

Short stay

Only disappointment being the temperature of the pool so cold as many people had also complained.

Otherwise nice enough stay

Business

10/10

Exceptional

25 Feb 2024

Christine

lovely stay

We have stayed here 4 times and it never disappoints, full of character. We were lucky to be upgraded, and the room was lovely with beautiful views across the countryside. we booked treatments in the spa which was a nice treat too

Partner

10/10

Exceptional

04 Feb 2024

Simon

Perfect night away

Lovely staff and atmosphere, this was our 4th time visiting and it is our go to place to just switch off and relax.

Partner

10/10

Exceptional

01 Feb 2024

Andrea

Celebrattion birthday treat.

Lovely hotel with a grand entrance . Beautifull decor inside with a separate lounge and two other areas for breakfast and dinner. very friendly staff,who allowed us to check in early after a six hour journey.room was beautiful and comfortable,met some friendly locals, who recomended some places to visit. Cooked breakfast was very good and plenty of choice of continental.we had dinner on the evening of my birthday,the the food was very good,the atmosphere was great.the evening staff were very friendly and welcoming. we had a great time, a perfect place for relaxing and some peace and quiet.

Partner

8/10

Excellent

22 Jan 2024

S L

Lovely hotel

Love the hotel the staff were fantastic very clean beautiful grounds lovely pool just as I was on the west wing I think ..the noise from the ventilation or what ever it was kept me from having a good sleep .. and the breakfast was bearly cooked no colour on the sausage or bacon practically cold beans served in a cold pot on a cold plate..

Friends_and_family Family

10/10

Exceptional

18 Jan 2024

Verified traveler

Comfortable rooms.

Hotel and parking very good.
Just the service at breakfast let it down.
Selection great just very slow to take orders and arrive at table.

Business

6/10

Pleasant

31 Dec 2023

Steve

Not that great.

Highlight: Really friendly receptionist. She’s a gem.

Lows: we had the family suite on the ground floor. The walls and ceilings are paper thin. Woke up by the coughing and wheezing of the guests upstairs. Every footstep sounded like it was coming through the ceiling.

Shower. 1975 called, they want it back. No water pressure. Almost impossible to set it to hot.

The rooms are filthy in the places where you can easily see. Under the beds. Under the wardrobes, etc. These are easily moveable as we found out to retrieve an item that rolled under the wardrobe. It came out caked in dust and filth. Do the guests a favour and clean under there once a week.

Friends_and_family Family

8/10

Excellent

27 Dec 2023

Christopher

Lovely scenic hotel

Lovely location, character hotel. Stayed in family annex just away from main hotel. Nice room and separate room for children. Was nice but would of liked more information at booking that the room was not in the main hotel building, especially as was premium rate.

Friends_and_family Family

6/10

Pleasant

06 Dec 2023

Wilsonbell electrical

Communication is key !

Nice location for me for travelling for work , food good , beer good , staff good
Poor communication for the spa usage as steam room and sauna are alternated every other day ! To save energy which is rubbish I would of stayed somewhere else if I new

Business

8/10

Excellent

26 Nov 2023

Claire

Hotel staff were friendly

Leisure Partner

10/10

Exceptional

06 Nov 2023

Bettina

Cosy

Wonderful, cosy, friendly place in a beautiful location. Had a brilliant night’s sleep. Will definitely return for a longer stay.

Self

10/10

Exceptional

29 Oct 2023

Will

Room we stayed in was a studio which is the separate building the hotel calls the couch house. Small double beed very soft pillows. And we had a room immediately by the in/out door to the building. So was dooor bang quite often. Room clean apart from hair on the bed.
Rest of room very clean. Only one glass tumbler. No wine glasses which we had to go to the main hotel to ask for. Would have been a nice touch if they would of been in the room.
Spa very nice the strem room on one day and the jacuzzi the other day. Not both the same day.

Leisure Partner