Serena Inn

United States , Orlando Area - Florida - FL
KISSIMEE, 9400 Us 192 Clermont
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50 reviews shown

2/10

Poor

09 Jun 2026

Colleen

Dirty sticky floor, old sticky furniture, damp and musty sheets, no coffee, no kleenex, no hand towels. We were misled by Expedia ratings and comments. Very old delapidated inn with beautifully updated lobby which is the picture shown. Yes, It was under $100 dollars but I would have paid more if the ratings were truthful. Would not recommend it at all. Go next door to JCInn

Partner

2/10

Poor

27 Apr 2026

elba

Too old

Pet

4/10

Poor

20 Apr 2026

Kasey

I reserved a room here from Expedia. However, I was still charged for the room upon arriving. Neither the hotel or Expedia was able to sort this out for me, so I paid twice for this stay. I would have stayed somewhere else for this price to be doubled what it was.

Partner

2/10

Poor

22 Mar 2026

Dominique

Room smelled terrible , dirty and janky . I wouldn’t let a dog stay there

8/10

Excellent

21 Mar 2026

James

Room was ok but bathroom had peeling paint on walls

Friends

8/10

Excellent

16 Mar 2026

Kim

Very convenient only issue was the pool was dirty but staff was very nice overall

Self

2/10

Poor

11 Mar 2026

Karen

Roaches everywhere

Partner

6/10

Pleasant

07 Mar 2026

May

We had a spacious King-size room that was clean and a very comfy bed. It looked like they were updating the room - there was a new vanity sink and mirror and nice new bed. But they forgot to put up a clothes rail and hooks, so there was no where to hang any clothes. The bathroom itself hadn't been updated yet but was clean. The one negative was the musty smell in the room, which was probably caused by the air conditioning unit which was also very noisy. It kept waking us up everytime it switched on during the night. The reception staff was very friendly and made a note of all our comments when we checked out.

Partner

4/10

Poor

07 Mar 2026

Tiara

They ask for a refundable deposit, which I paid and then “forgot” to refund it. It’s been a week and I’m still waiting.

Family_with_children

10/10

Exceptional

06 Mar 2026

Olga

Great customer service!

Self

6/10

Pleasant

28 Feb 2026

Theresa

The staff was very pleasent, and accommodating. The price was low, but not for what we got. Was all tile floors. 1/2 a roll of toilet paper, no tissue paper. The bathroom door looked like it had been kicked in at some point and couldnt close it. Actually looked like a motel you see in a crime show. I will say on the positive side it was adequate for our stay and it was clean. And like I said the staff was very nice!

8/10

Excellent

27 Feb 2026

tim

No problems, room comfortable and exactly as shown. Good value for the price.

Self

4/10

Poor

26 Feb 2026

Steve

The room was clean but very old. The beds were noisy big bags of something. Not a real matress.

4/10

Poor

25 Feb 2026

Matthew E

Bathroom door is falling apart. Shower fixtures need to be replaced. Tv channels didn’t work. Microwave didn’t work. Maintenance guy was rude.

Self

2/10

Poor

20 Feb 2026

Lindsay

Staff was very unprofessional they suck

4/10

Poor

15 Feb 2026

Luis

Bed was dirty, bathtub dirty and toilet seat dirty. Staff really nice and courteous.

Leisure Family

4/10

Poor

18 Jan 2026

Keith

Roaches, heat didn’t work properly, rusty towel rack, ceiling above shower was dropping

Business_and_leisure Self

4/10

Poor

12 Jan 2026

Juliana

Room smelled smoke, bathroom was dirty and people outside very very loud after 12am. Only good p thing was the super nice lady at check in. Other than that it was a terrible stay

Leisure Family

2/10

Poor

01 Jan 2026

leighann

Room appeared clean upon arrival and smelled ok. After a couple of hours we went to go shower and found cockroaches in the bathroom. We checked out…so we paid for a night and didn’t even sleep there as we didn’t want roaches crawling on us in our sleep. Will not be back. Front desk clerk didn’t seem phased at all when I told her. Just a silent nod.

10/10

Exceptional

29 Dec 2025

Anil

Parking was safe and secure. AC was working properly and keep the room at set temperature.

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Fabiana

The front desk staff treated us well, both at check-in and check-out. The reception area is spacious and clean; the room and the bathroom were clean.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Jimmy

Good

4/10

Poor

28 Dec 2025

Scott

The pictures online don’t reflect the actual motel. The room was dirty, toilet wasn’t attached to the floor, there was no heat in the room, and the sheets and bed covers smelled musty. We’ve stayed at other properties that were much cleaner that hotels.com rated 8+. This was an 8 rated motel… I would say more like 5. Staff was friendly but that was it.

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

James

Parking was fine and secure. Staff friendly. Place had little or no accesories like coffee; only beds, TV and a desk and two good towels. It was cold and first room had no heat. Moved to a second room that was fine. Our main concen was cleanliness, whichwas acceptable.

Partner

10/10

Exceptional

08 Dec 2025

sherry

Parking was easy

10/10

Exceptional

29 Oct 2025

April

It was great clean, neat

10/10

Exceptional

20 Oct 2025

Adrian

It was a very pleasant stay.

Friends_and_family Family

2/10

Poor

05 Oct 2025

Kareema

Dirty and ghetto. I was appalled.Wouldn’t even let my kid touched the sheets. Walked in the room and right back out.

Business_and_leisure Family_with_children

6/10

Pleasant

24 Aug 2025

Ashley

Check-in process was smooth and staff super helpful. Area didn't feel unsafe. Just needed a place to crash. Do not book if you are looking for more than that. Had some 6 legged roommates but other than that all was ok. Microwave and fridge in room.

Leisure

2/10

Poor

12 Aug 2025

Gillian

Our check-in was great, quick, and easy. When we walked in our room, the whole room smelled. There was a dehumidifier in the middle of the room. They likely have a problem with humidity because the doors don’t shut and seal. All of the metal on the furniture was rusted. This hotel may have been great when it was built, but nothing has been updated since then. We felt totally unsafe, cut our trip short, and checked out the next morning. I requested a refund for the days we will not be there and was refunded with no issues.

Leisure Family_with_children

10/10

Exceptional

02 Jul 2025

Fernando

Perfect if only you need a couple of days to rest

Business Self

2/10

Poor

26 Jun 2025

THEODORE

The room was discusting - cockroaches and the room smelled bad.

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Fernando

Perfect for escape

Leisure

10/10

Exceptional

28 May 2025

Fernando

Perfect for shorts stays

Business Self

10/10

Exceptional

24 May 2025

Fernando

Perfect spot to quick night rest!

4/10

Poor

29 Apr 2025

Steven

First this is an extended stay. There was a gentleman living in the unit next to us that was loud, partied at night while we tried to sleep. Door open all day, his room was trashed. The pool was not usable. Hadn’t been cleaned, cigarette butts in it, hazy and greenish.

4/10

Poor

26 Apr 2025

Verified traveler

Shabby motel

Just about passable for a one night quick stop. Lots of flies in my room.

4/10

Poor

19 Apr 2025

Gerald

Staff was friendly. Motel was ran down, poor repair. Neighboring room ran shower and water came up through our tile grout. Soaked all towels moping up water on floor. Our room really needed a total remodel. Ok for workers, not for those wanting a nice vacation motel.

Leisure Family

2/10

Poor

05 Apr 2025

Everett

Worst experience ever. Fighting outside our door until-after midnight. People talking loudly at 3am and no security telling them to stop.

Leisure Family

4/10

Poor

31 Mar 2025

Monty

The photos

Self

10/10

Exceptional

24 Mar 2025

Katia

Good 👍

10/10

Exceptional

24 Mar 2025

Michele

Everything was nice

8/10

Excellent

11 Mar 2025

Jason

Price was very good, easy parking, friendly staff, and great location. Could have been quieter, but for the price, you can't beat it.

Leisure Family_with_children

8/10

Excellent

10 Mar 2025

Frederick

Nice place

4/10

Poor

05 Mar 2025

Joel

Rough property, a lot of people live there full time. Cars with no plates and flat tires, a lot of people smoking cigarettes and pot. Very rough for the price, no idea how they have high ratings.

Business Partner

6/10

Pleasant

03 Mar 2025

Sharon

It was clean but the outside door needs seals on it, you can see outside on side and bottom.

Partner

10/10

Exceptional

02 Mar 2025

Chelsea

The 2 front counter ladies were absolute GEMS ❤️