Name: SureStay Hotel by Best Western Christiansburg Blac
Address: Ponderosa Drive, 135, Christiansburg, 24073, US

10/10

Exceptional

30 Jul 2026

Dirk

Room was clean and felt great. Staff was very helpful!

10/10

Exceptional

24 Jul 2026

Takiyah

Accessible room was clean and well lit. The common areas were clean and great for mealtimes. I appreciated the laundry facility.

6/10

Pleasant

23 Jul 2026

Reba

The elevator was out of service. Front desk states it was being worked on and wo wild be back up that evening. But it was not, and we never saw any work being done. Just a paper sign reading “Out of Service”

10/10

Exceptional

18 Jul 2026

Dhiraj

Welcoming and helpful staff, clean room with sufficient amenities. Be prepared for items to run out or replaced slow if you arrive late to breakfast.
Rooms facing the road can be noisy late into the night.

8/10

Excellent

11 Jul 2026

Rachael

Staff was nice. Breakfast was nothing great at all but was fine for something quick. Room was clean but muggy and hot when we arrived. I had to cranky the ac to finally cool it off

Family

10/10

Exceptional

10 Jul 2026

Carlos

Excelente servicio y las abitaciones limpias y muy cómodas

Business

10/10

Exceptional

09 Jul 2026

jason

Great location, clean, awesome breakfast!

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Subir

Staff is AWESOME. Breakfast and Gym are useless. I still would recommend this property because the staff is amazing.

Self

10/10

Exceptional

09 Jul 2026

Karen

The room was very large, and very clean, staff was very friendly and accommodating, we had a great experience on our overnight stay traveling south

Family_with_children

10/10

Exceptional

06 Jul 2026

Kevin

Very nice staff was hepful

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Michelle

The hotel was very comfortable, clean and suitable. The real stars go to the staff, from the cleaning staff to the front desk, they went out of their way to accommodate. Friendly as well as professional. The breakfast was good even though it was continental. Fresh coffee at all times. I would definately stay here again.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Blair

Great service, clean and awesome room. If come back to the area I will look here first

Partner

6/10

Pleasant

01 Jul 2026

Melissa

The bed was comfortable - but the odor in the room was not at all pleasant. I can't even say for sure what it was - but it hit you in the face every time you entered. I thought about changing rooms, but I was alone, it was late, and I had already lugged everything to the room, so would've had to lug everything back down to switch it out w/no guarantee the next one would be better. The air was nice and cool and you could turn on a continuous fan.

There was nothing in the breakfast that I could eat. No protein whatsoever. I do not do grains or sugar and it was all junky options IMO. The last hotel I stayed at had hard boiled eggs.

Self

10/10

Exceptional

29 Jun 2026

ellen d

Hotel is tucked away near a post office and Japanese Sushi/ Steakhouse-a little difficult to find but worth the effort. Close to VPI and their veterinary hospital. Room was clean, well furnished in a minimal style. The staff at all levels were friendly and helpful.

10/10

Exceptional

28 Jun 2026

Kamron

All Good!

10/10

Exceptional

27 Jun 2026

Samantha

Very quiet property

Self

10/10

Exceptional

26 Jun 2026

Sloane

Great for an inexpensive place to sleep

10/10

Exceptional

22 Jun 2026

Monica

Very clean nice room, we got the double had a huge fridge freezer kitchenette. I stay at hotels across us 5 nights a week and this was the nicest for the value.

8/10

Excellent

20 Jun 2026

Swalehe

Good location but hotel is outdated

Self

10/10

Exceptional

17 Jun 2026

hunter

Wonderful stay

Self

10/10

Exceptional

16 Jun 2026

Michelle

clean room. great one night stay

Family_with_children

10/10

Exceptional

15 Jun 2026

terese

This place is relatively new and in immaculate shape, comfortable, clean and great value

Partner

10/10

Exceptional

14 Jun 2026

Poh

Good value, clean. Better if they have hot breakfast, currently only continental breakfast

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Rene

Nice place to stay, friendly staff

10/10

Exceptional

04 Jun 2026

Sara Beth

Just needed a quick stay overnight when closing on our new house. Overall satisfied with the room and staff. Simple no frills but clean and safe.

Family

8/10

Excellent

04 Jun 2026

Sara Beth

This is a nice property, no frills but clean and the staff is friendly. The rooms are slightly dated but overall I’ve stayed here twice out of convenience and good pricing.

Family

10/10

Exceptional

02 Jun 2026

Rene

Nice place to stay

8/10

Excellent

29 May 2026

Ada

The queen room reserved was adequate and clean. There was a refrigerator with a microwave perched precariously on top blocking the easement so the trolley had to be unloaded from the hall. I ended up moving the microwave to the desktop and scooting the refrigerator just under the desk so that when we maneuvered around it we wouldn't stub our toe.
The hotel was under transition to LaQuinta so it was a bit of a challenge to find using GPS.

Partner

6/10

Pleasant

19 May 2026

Susan

The hotel is very very old and dated

6/10

Pleasant

18 May 2026

Corinne

The hotel was clean and the staff was welcoming and helpful. The bed was comfortable, The rooms are dated, they feel like hospital rooms. Our room had view on the highway and it was very noisy, even at night. Breakfast was on the go with pre wrapped or long conservation items, so we skipped it. The exercise room was sad. Since we overpaid for graduation weekend (450 a night with taxes and fees), this may have been the worst quality/price hotel we have gone to.

Family

10/10

Exceptional

18 May 2026

Robin

We enjoyed the layout and spaciousness of the room.

Family

8/10

Excellent

17 May 2026

Laura

Very cean, quiet, comfortable and friendly staff.
Breakfast options are primarily carbs.

Family

6/10

Pleasant

17 May 2026

Susan

This hotel is nice for a simple room. The rooms were clean and the hotel smelled fresh. The breakfast was definitely continental with all warm foods pre-made or prepacked and requiring toaster or microwave. Parking was great. Staff was very pleasant. Maintenence maybe a little slow. We had a room with one of the building lights right outside our 3rd floor window and that bulb was flashing abd needed to be changed. We were there 2 nights and it was bothersome both nights.

10/10

Exceptional

15 May 2026

Maria

The room was fine and was able to meet our needs especially since we had a small dog. Thanks for accommodating him as well. The extra fee was reasonable.

Pet

10/10

Exceptional

11 May 2026

Scott

Breakfast was great, room was clean, staff was friendly

6/10

Pleasant

10 May 2026

Anita

One night stay while traveling. Room small but clean. Staff polite/friendly. Easy parking and access off main roads. Breakfast left bit to be desired- mostly prepackaged foods with poor nutritional content. Able to make do, but not particularly satisfying.

Partner

10/10

Exceptional

09 May 2026

James

Yes and the breakfast was great!

Partner

8/10

Excellent

09 May 2026

Mike

Clean room
Breakfast was alright
Comfortable

Friends_and_family Family

6/10

Pleasant

08 May 2026

Thomas

Yes.

10/10

Exceptional

07 May 2026

Stephanie

We love the way the rooms were set up.

Family

8/10

Excellent

03 May 2026

Kimalisa

Not what I expected for breakfast

Family

10/10

Exceptional

30 Apr 2026

pradeepa

Clean room and excellent service

Family_with_children

10/10

Exceptional

29 Apr 2026

Basma

The hotel was better than I expected; the breakfast buffet looked sad, but that was not my priority. Rooms were clean and the staff was friendly which is is the most important thing for a 1 night stay.

Partner

10/10

Exceptional

29 Apr 2026

Richard

nice location

10/10

Exceptional

28 Apr 2026

LAWRENCE

Nice clean property Front desk was helpful and on top of thing

Partner

6/10

Pleasant

27 Apr 2026

Victoria

The staff was very polite.

We stayed in a room for four, and there was only one very small shampoo container for everyone. We asked for more and were provided with additional supplies, but it would be helpful to have larger wall-mounted dispensers so there is enough for all guests without needing to ask.

We also wanted to use the laundry room, but it only accepted coins, and there was nowhere to obtain them. When I asked at the front desk, they were unable to provide change, so we were not able to use the facilities.

Lastly, we were told that breakfast was available until 10:00 AM, but when some of us arrived at 9:40 AM, it was already closed. Earlier that same morning, some of us had gone down for breakfast, and while it was available then, many of the items required heating in a microwave, and there was only one available, which caused delays.

Family_with_children

4/10

Poor

27 Apr 2026

Srinivas

Beds were not good and comfortable. Room & bed sheets were clean, facility is ok, location is good, breakfast is so so.

Family_with_children

8/10

Excellent

27 Apr 2026

Katherine

The lack of refrigerator was a surprise. However, they were able to put my food in there. Big refrigerator.

Family_with_children

8/10

Excellent

20 Apr 2026

Christopher

No fresh breakfast only food u put into a toaster, only the coffee was fresh and oj.
Need to update the electrical sockets to usb/ regular sockets.

Self

10/10

Exceptional

18 Apr 2026

Benjamin

Both front desk workers I talked to were very welcoming and happy to help, even in the early hours of the morning.

Partner

8/10

Excellent

13 Apr 2026

Bernice

The breakfast is average. The heater is good.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Carlton

yes fresh fruit and good environment

Self

10/10

Exceptional

07 Apr 2026

Denise

Very happy with hotel. This was my 2nd stay there. Staff was great. Room was clean. Overall great stay.

6/10

Pleasant

06 Apr 2026

kathleen

Room was small but fine for 1 person who was only there to sleep. Unfortunately the neighbors next door had me up til 2am the first night. Staff was extremely helpful to move me to a different room for my 2nd night. Unfortunately the 2nd room had lights that didn't work- over the desk and one in the bathroom. And when the shower was on, it screeched loudly.

Self

10/10

Exceptional

04 Apr 2026

Nathan

The room was lovely; bright, newly renovated, comfortable and very clean. It was also very reasonably priced. We got a one bed standard room and it was definitely compact.

Partner

10/10

Exceptional

04 Apr 2026

Maureen

It was perfect for the price! Room was small and clean-perfect for a solo traveler. Woman at the desk was polite and friendly and asked what floor I preferred. Bed was super comfortable. Surprised to find no fridge in the room but kept my refrigerator items cold in the ice bucket. Breakfast had a variety of items to heat up in the microwave or toaster. Soooo many stores and restaurants close by. Would definitely stay there again.

Self

10/10

Exceptional

02 Apr 2026

katiyaporn

The breakfast is great. The room is very clean and the staffs are very nice and helpful.

Family_with_children

10/10

Exceptional

30 Mar 2026

Janelle

I liked that I had to get on the road before the breakfast bar was open, but there was hot coffee, fruit, and frozen breakfast items available to microwave and take with me. The staff was very nice too!

Self

10/10

Exceptional

29 Mar 2026

Cindy

Overall, all was good!

Self

8/10

Excellent

29 Mar 2026

Vasilia

Love the location, no thrills but super clean, just what the doctor ordered including a basic breakfast tho the coffee seemed like a low budget brew, rather have good coffee than rather than the breakfast

4/10

Poor

26 Mar 2026

Catherine

Outdated, ran out of pillows, staff was indifferent, room smelled like smoke. Staff didn’t seem to care made no effort to move me.

Family_with_children

6/10

Pleasant

25 Mar 2026

Sarah

No fridge, peeling paint, needs dusting, interstate and airplane noise and slamming doors, microwave breakfast.

Family_with_children

6/10

Pleasant

23 Mar 2026

Stacey

Here’s a cleaner version that keeps your points but reads a little smoother:

My room was not very clean upon arrival. There was urine left in the toilet and the seat was dirty. The bathroom also had hair on the walls, and there were no washcloths or hand soap provided. The WiFi was extremely poor, and the TV guide required entering channel numbers, but the remote didn’t have any numbers on it, so we weren’t able to watch the NCAA tournament. The continental breakfast offered a variety of options, but most items were pre-packaged or frozen. They gym was not well equipped either.

Friends_and_family Family

4/10

Poor

23 Mar 2026

Catherine

Clean room and bathroom, just outdated. Hallways smelled. Room smelled. Trash was never taken out from previous tenants.

Family_with_children

10/10

Exceptional

23 Mar 2026

Scarlett

Amazing, Clean, Family Friendly, great breakfast and staff.

Friends_and_family Family

4/10

Poor

22 Mar 2026

Marion

Very run down

Family

8/10

Excellent

22 Mar 2026

Rathnakar

Good decent hotel
Not fancy but good for what we are paying

Family

10/10

Exceptional

22 Mar 2026

Jon

really nice room, nice area of town

10/10

Exceptional

22 Mar 2026

SHANTANU

Clean and efficiently planned room

Partner

10/10

Exceptional

22 Mar 2026

Deanne

Clean, accommodating for last minute change

Self

8/10

Excellent

19 Mar 2026

Patti

Has all the basic amenities, good value for the price.

Business

10/10

Exceptional

15 Mar 2026

Heather

It is as a great experience!

Partner

2/10

Poor

11 Mar 2026

ROBERT

On his way to the area, my husband hit a deer which damaged his vehicle, making it necessary for him to return home. Although he had made his reservation a nonrefundable one, I believe an accident should have made the management more considerate of the situation, and allowed a refund. They didn't, making my husband's accident all the more expensive for us and more troubling for my husband. Not being kinder makes us feel negatively towards this establishment, which will now lose years of business, as my hubby often goes down to play golf in the area.

10/10

Exceptional

10 Mar 2026

Janet

The room was very clean and comfortable. A staff member was quite helpful in figuring out our TV difficulties. The continental breakfast had a nice variety of menu items; it was a nice surprise.

10/10

Exceptional

08 Mar 2026

Troy

Didn't have a hot tub

Family_with_children

10/10

Exceptional

08 Mar 2026

Casey

It’s an older hotel yet well maintained. I would absolutely stay there again.

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Patricia

Turns out 1/2 the tvs have cable and streaming services and 1/2 only have streaming. I wanted to watch current news and was disappointed to learn I had a streaming room only. Hotel was average on everything else. Night auditor or evening staff was very nice.

4/10

Poor

08 Mar 2026

Jennifer

The door to the first room we were assigned was literally open, and the room pitch black, when we walked up. Major Dexter vibes. So we requested a new room but the key didn’t work. We were given a second new key which didn’t work either. All faith lost in room security at this point. We were assigned a third room which was right he the outside entrance and very noisy, day and night. Alas, we finally the enter the room, and to our unwelcomed surprise, a huge tinted mirrored lined the entire wall behind the bed, begging the question why? It was 100% giving two way surveillance mirror vibes. Creepy, again. Another mirror in front of the bed where a respectable hotel would place a nice tv. But there was a small tv at ceiling height off on the corner which gave the impression of a hospital room. Grungy carpet so we left our socks on. The shower was clean but you had to scale the shower wall to be under the water bc it is angled as such so as to not spray out of the shower which has a crop top curtain that doesn’t reach the rim of the tub. Housekeeping did not clean our to on day 2 which I decided was fine afterall, for privacy. Continental breakfast is all microwaveable food rather than proper hot options so we took a pass and spent what we should have on a better hotel room, on breakfast elsewhere. Staff was very nice but will never stay here again.

10/10

Exceptional

01 Mar 2026

Robert

Clean and quiet

Self

10/10

Exceptional

27 Feb 2026

Janelle

Courteous staff, clean furnishings

2/10

Poor

25 Feb 2026

jennifer

The room smelled musty. It was dingy and very outdated. Rusty around door frames. And a tissue was stuffed in the peep hole. There was also a dead mouse on the sidewalk right outside the room which was visible looking out the window.

10/10

Exceptional

23 Feb 2026

David

Clean room, great price , staff was awesome!

6/10

Pleasant

22 Feb 2026

PAUL

Staff was exceptionally friendly and the room was extremely clean. The room did have a large mini refrigerator and a microwave. The bed was much softer than what I am used to and the room was very plain.

Self

10/10

Exceptional

04 Jan 2026

Jonny

Very Clean room! Parking was easy & convenient!

Partner

6/10

Pleasant

31 Dec 2025

Kathleen

The facility was fine. The admitting p erson was not very friendly--she was indifferenr. The room was nice
Very small. The breakfast was OK. Should have had more hot food.

Leisure Partner

4/10

Poor

21 Dec 2025

greg

the room and the bathroom were dirty also I didn't request an ADA room

Leisure Partner

8/10

Excellent

20 Dec 2025

David

Nice hotel. Our room was facing I81 highway, heating fan help out with the noise.

Leisure Partner

6/10

Pleasant

19 Dec 2025

Shaheera

I think the room and place it was underwhelming. Some of the lights in the room itself didn’t work. But I guess you get what you pay for.

Business_and_leisure Partner

8/10

Excellent

14 Dec 2025

Murali

Great place to stay. Closer to shopping.

Leisure Family

8/10

Excellent

01 Dec 2025

Korn

Should improve breakfast. Everything else is fine. As we get older, we find that we are not comfortable with a soft mattress. It may be good for others, but not for older people like us.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

will

The room was clean, the staff friendly. But it is obvious that maintenance on the facility has declined significantly since it was a microtel. Lights out in the room, bath fan out, and lights out in the elevator. Not a bad experience, I just hate to see the decline in a hotel ive used in the past.

Continental breakfast was kind of sparce.

Leisure Family

4/10

Poor

24 Nov 2025

Scott

Never got new towels or garbage emptied in three days. Room was small and temp hard to regulate. Breakfast was less than expected. Asked for deodorant and shower cap. Didn’t have.

8/10

Excellent

21 Nov 2025

C.J

Room/building okay. Staff friendly.

8/10

Excellent

17 Nov 2025

L

Staff was great, room was clean, and location was perfect. We would definitely stay here again.

Leisure Family

10/10

Exceptional

16 Nov 2025

Mariel

Clean, quiet and a very nice staff.

Leisure Family

10/10

Exceptional

16 Nov 2025

Kathleen

Staff at night at the front desk. She was super friendly and amazing.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Cuong

The was clean and good size. The TV did not work. Management did offer to move us to another room but we declined.

Leisure Family

8/10

Excellent

15 Nov 2025

Rachael

Fine place to stay. My only complaint would be the beds were not comfortable so I didn't sleep hardly at all which was the entire point of our stay, to get rest during our travels.

Business

4/10

Poor

14 Nov 2025

Heather

I immediately smelled cigarette smoke and marijuana upon exiting the elevator. The air conditioner is dirty so I have to keep it turned off. Parking and staff were adequate.

Family

10/10

Exceptional

14 Nov 2025

Armando

The rooms was clean and the staff was friendly!!

Business