Name: The Montcalm At The Brewery London City
Address: 52 Chiswell Street, London, GB

10/10

Exceptional

31 Jul 2026

Eleanor

Stayed in yhe Wow Suite for an anniversary celebration. Gorgeous room with a good temperature. Staff left us a treat for our special occasion.

8/10

Excellent

30 Jul 2026

Swati

The breakfast menu could include more vegan items

4/10

Poor

29 Jul 2026

Stuart

My second stay at this hotel showed declining standards. My scores reflect the service received from management and are not reflective of the front of house staff, who are very friendly and well-trained. However, maintenance issues resulted in a disappointing stay.
We were informed of the faulty air conditioning on arrival. This made our sleep uncomfortable, but we understand these things happen.
The fridge in the room didn't work. The shower was scaled up, and the mattress was uncomfortable, which also added to the discomfort.
Breakfast was plentiful, but hot food was not hot, and was unpleasant. None of these issues had been there during my previous stay in April.

On departure, I informed reception that we had issues during our stay. I was told that the management would be in touch by email. 10 days later, the only correspondence had been about completing a survey, saying that feedback is important. I find this to be disappointing service from the management.

Partner

8/10

Excellent

28 Jul 2026

Alfonse

Interesting room, in a good way. Bedroom was on a split level.Felt like Vegas in the 90's in a good way. :-)

10/10

Exceptional

26 Jul 2026

Situl

Good

10/10

Exceptional

24 Jul 2026

Emma

Easy to find. Staff incredibly friendly and helpful. We stayed in a suite which was lovely and spacious. Breakfast had great variety and delicious. Very happy with our stay and would come back again.

6/10

Pleasant

23 Jul 2026

Nicola

This is our second stay here and unfortunately it will be the last. Lights in bathroom not working, maintenance told us the bulbs would be arriving in a week’s time. Air conditioning was utterly useless. Staff gave us a fan, which was just as bad. The tap in the bathroom was barely a trickle. The fridge did not work at all. We left water in it for 2 days which came out warm! Woken on our 1st night by very loud men outside our room dragging barrels across the floor at 4am. Followed by the emptying of the recycling bins for almost an hour. Along with them shouting extremely loudly.

10/10

Exceptional

22 Jul 2026

Hiroki

Staff were very helpful from start to finish during our stay. Location is very convenient ~3 blocks to the Barbican Underground station.

4/10

Poor

21 Jul 2026

Lee

Tried to check-in at 14:55 and room not ready, pointed me to the bar and come back in 15 mins. Room was OK, was a Club room but not working A/C which was a big problem, `nice tall fan in the room so they knew the A/C wasn't working which when its 25C out side not comfortable especially when paying nearly £190 a night !

On top of that in the room working on a call till 11:30, OK'd a 'late' checkout at 11:30 but door opened twice and a phone call at 11:20 to ask if I was leaving !!
I have never had that in a hotel. Yes if it was 12 or later chase me...

Other than that breakfast was really nice and condition of the rooms and hotel was good and room service was very prompt and nice.

4/10

Poor

20 Jul 2026

Ke

The air conditioning of my club room didn’t work and I had to ask for a fan. Despite having the fan on for the whole night, I still woke up in sweat. Bad sleep for two nights. Staff were friendly.

Self

4/10

Poor

20 Jul 2026

Rhys

I won’t stay here again. Air conditioning was not working and when I arrived there was no more fans available. So I just had to bake.

Particularly unfortunate as it was one of the hottest days of the year so I got barely any sleep. Not acceptable when paying 300GBP per night.

Self

10/10

Exceptional

20 Jul 2026

Bevis

⭐⭐⭐⭐⭐

4/10

Poor

18 Jul 2026

Jason

Aircon was broke during a hot week. Couldn't reallocate me to another room
Shower wasn't working correctly

Self

6/10

Pleasant

17 Jul 2026

Simon

Air con was freezing or off. And the hotel is tired in need of a refresh. Staff all super helpful.

Business

2/10

Poor

15 Jul 2026

Tim

Bed linen was dirty, room was awful location and hot and noisy the 50 deposit usually takes 2-3 weeks to refund despite promises. Management never contacted me despite promises made by receptionist. Have stayed here 4 times this was by the far the worst and despite closeness to office will never stay again . Sorry but for a 4 star hotel charging 250 a night plus this was awful. Only thing that was good, as always, is breakfast

Self

4/10

Poor

13 Jul 2026

Jordana

No air conditioning at all and was not made aware of that prior to the stay despite staying while there was a heatwave. Despite knowing this the property did not equip rooms with at least fans and you had to call down to get one. It was a very unpleasant evening.

Business

8/10

Excellent

12 Jul 2026

Victoria

The hotel is nice overall, close walk to London Underground. Breakfast was ok, nothing special, you have to order eggs separately. Air conditioners broke twice over 4 days we have been there and you can’t open the windows. There was some type of maintenance going on early each morning with very loud sounds in the courtyard.

Friends_and_family Friends

6/10

Pleasant

11 Jul 2026

Theresa

There is no doubt that this is a beautiful hotel in a great location. However I do not believe the room could be described as a double deluxe, and our stay was spoiled by a problem with the hotels air conditioning and the way it was dealt with by the staff. When we checked in, we got to our room to find that the temperature was very warm. We turned it down with the air con unit on the wall but nothing changed. I rang down to reception to advise them, only to be told that there was a problem with the air con in some rooms which they were already aware of. They advised that we could have a different room for our second night but there were no available rooms until then and all their sister hotels were fully booked. We checked ourselves and there were no suitable hotels for under £300. We’d paid approx. £240 per night and couldn’t stay in our room as it was too uncomfortable. Eventually a cooling unit was delivered to our room which just made it bearable to get some sleep but we didn’t have the good nights sleep which we wanted as we had a long hot day ahead of us at a Finsbury Park concert. We were moved on the second day to a suitable room but by then, the damage was done and we were advised that the hotel had reimbursed 30% of the daily room rate for the inconvenience which is really poor practice as there is then no attempt to reconcile to the customers satisfaction. In our view they should have refunded 100% as we did not get the room or experience we paid for.

Partner

2/10

Poor

10 Jul 2026

Gillian

The aircon across the hotel was not working in the middle of a heatwave and yet they let everyone check-in without letting them know this. I checked out a few hours later and booked a new hotel elsewhere.

Self

4/10

Poor

10 Jul 2026

Sarah

Aircon broke in a heatwave and I had to check out within 5 minutes

Business

10/10

Exceptional

07 Jul 2026

Michelle

We arrived & initially panicked as we were told that they could not accommodate us due to a maintenance issue. However, we were upgraded to the sister hotel 10mins away with better facilities (pool, sauna etc) & had a free breakfast thrown in for the inconvenience of the walk there. Customer service at its best. We had a fabulous stay in the other hotel. I have booked again for next year.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Graham

Lovely old building. Staff wonderful.

2/10

Poor

03 Jul 2026

Shri

The ac in the hotel did not work. The temperature inside the room was over 30 degrees. The hotel staff did not provide fans or move rooms. We were left to stay in our room with the high temperature.

Partner

4/10

Poor

01 Jul 2026

Steve

Unfortunatly the A/C wasn’t working in original room they put a fan /cooler in the room but this was like having a rolls Royce jet engine next to you, we were eventually moved at 22.00 and the 2nd room was a little better but still to stuffy.

10/10

Exceptional

28 Jun 2026

lisa

Perfect spot, just off the beaten track but so convenient for central London. Great room, helpful staff and comfy bed! Just fab.

Partner

2/10

Poor

28 Jun 2026

Paul

On checking in our air conditioning didn’t work. We were told maintenance would come and fix it although they already knew there was a big problem with the external units. They tried to suggest we could use fans, it was 27 degrees outside and who knows what it was in the room. We went to reception and again was told maintenance would look at it. It was our 30th wedding anniversary and we were left waiting in reception for 40 minutes. I then went to the desk again and said I wanted another room and we got downgraded. We were offered no compensation. We never met the manager and when I got home I complained to the hotel chain. All I got was an apology no compensation, no offer of a free stay absolutely nothing. Very poor customer service.

Partner

8/10

Excellent

27 Jun 2026

George

The staff were very helpful. The room and bed were very comfortable and the air conditioning was very much appreciated in the extremely hot heatwave. The bathroom was very large. The shower was very good. The only negative point was the wash basin in the bathroom was tiny. In view of the large size of the bathroom a much larger wsh basin could easily have been installed.

Partner

6/10

Pleasant

24 Jun 2026

Brent

I've stayed here previously and enjoyed the dated but quirky layout of the hotel as the location suits. It should be noted that the air conditioning system does not work. I was with 3 colleagues in different parts of the hotels and we all had the same experience. If traveling during the summer, be warned.

Business

4/10

Poor

19 Jun 2026

Jonathan

Check-in was straightforward and friendly, albeit with a slight delay, whilst I was upgraded from a single room to a double.
Unfortunately, that was where the good points ended!!
The accessible room was *very* poorly maintained.
The air-con, fridge and kettle did not work. Other guests were also commenting on non-functioning air-con and drips/leaks in their room as I checked-out.
Neither of the two soap dispensers in the bathroom worked; I had to wash myself with shampoo - hardly the end of the world, I know, but that is not the point.
There was a light not working in the bathroom.
The window did not close properly, which meant the noise from the bar outside/below the room was very audible in the room. This room needs a secondary glazing of some kind.
The rainfall showerhead was badly in need of descaling, spurting water in all directions and even leaking the ceiling-space above the shower. I don’t think the wobbly shower seat would be much use to anyone who needed to use it either.
To be fair to the staff, on checkout they swiftly brought in a manager who offered me a 50% refund through Hotels.com - which I wasn’t convinced I would see. However, within hours, a 39% refund was applied to my credit card. This equates to 46% refund on the non-tax element of the fee.
Can I be bothered to contest this…? No.

A thoroughly unsatisfactory stay and I am not likely to recommend.

Self

2/10

Poor

15 Jun 2026

Kirsty

Positives, it was clean. Struggling for any others, 2 single beds pushed together with individual quilts. Paid for a club room but it had none of the facilities. If you are out in London and back after 11 don't expect to be able to get drink anywhere.
No information given on where things were or even times of food or the fact the bar shuts very early. Very disappointed

Partner

10/10

Exceptional

12 Jun 2026

Louanna

Great room and location

Family

10/10

Exceptional

12 Jun 2026

Justin

Extremely nice place to stay within walking distance of Liverpool Street station. Superb staff and welcoming reception area with places to chill. Our room was very spacious with everything you would need for a short stay. Felt like we got a lot more quality than we expected for the price. Extremely comfortable bed and for a big hotel with lots of rooms there was zero noise at night giving a great nights sleep. We would rather stay here and do the short trip into central London by cab bus or tube than stay in a very small room for a lot more money.

Partner

8/10

Excellent

12 Jun 2026

Simon

Wellplaced for our theatre visit at The Barbican . Very helpful staff throughout hotel rooms clean a little tired ours had missing row of lights in ceiling not working and faulty plug in bathroom .
Did not find the breakfast that thrilling but was okay .

Partner

8/10

Excellent

07 Jun 2026

Thomas

Very nice room and great bathroom with a bath tub. Shower was ok.

Partner

8/10

Excellent

07 Jun 2026

Andrew

Great location, clean hotel throughout and really helpful staff.
Shower could have been a bit better.

10/10

Exceptional

07 Jun 2026

Charlotte

A Beautiful find! Comfy bed & pillows, character property, helpful and friendly staff, great area. Would definitely stay here again!!

Friends_and_family Family

2/10

Poor

03 Jun 2026

Dougal

I had to move hotel. Air conditioning failed and I asked to move room. They wouldn’t move me so I asked for my money back.I was fobbed off with a voucher and processed refund that has never materialised

2/10

Poor

02 Jun 2026

Oscar

We arrived at the hotel, having confirmed over the phone twice we had a twin. At front desk they confirmed it was a twin, we got to our room and it was a double. We went down to reception and they said they could not help us, even when we asked for a camp bed or just some bedding to sleep on the floor. After 45 minuets they got us a camp bed but then we were told the air con was broken and all the fans had been given away (it was 27 degrees). There several people had the same issue. We went downstairs and the night porter agreed to give us a refund as an adult over 6ft could not stay on a Childs camp bed with no air con. We left the hotel and booked and stayed at another hotel. We have emailed twice and are yet to receive a refund.

Friends_and_family Family

2/10

Poor

31 May 2026

Phil

Avoid. One of the worst hotel experiences I’ve had.

I arrived on a day where temperatures had been above 30°C and was shown to a room that was unbearably hot. When I queried the air conditioning, staff initially acted as though they were unaware there was an issue, which quickly became difficult to believe.

The response was essentially that there was nothing they could do. A member of staff then radioed maintenance in front of me and advised that if I wanted to take the matter any further, I would need to return to reception myself. When I later called, the attitude became dismissive and unnecessarily confrontational.

I asked if I could be moved to another room and was told no. At that point, my only option was to request a refund and book another hotel elsewhere.

What makes this even more disappointing is that I stayed here over 10 years ago and had a poor experience then too: dirty bed sheets, windows that let in every bit of street noise, and a member of staff walking into the room while my girlfriend was getting changed. I left that stay saying I’d never return.

Unfortunately, I ignored my own advice and gave the hotel a second chance. Ten years later, I wish I hadn’t.

Business Self

10/10

Exceptional

28 May 2026

Shawna

The Montcalm brewery hotel was perfectly located and particularly the staff is amazing and very helpful, I had a great trip.

Business

2/10

Poor

28 May 2026

Harpreet

Air conditioning was not working

Staff did give me a voucher for food

Self

6/10

Pleasant

23 May 2026

Andy

The hotel is brilliantly placed for Moorgate and central London.

The first time I booked they sent me to their sister hotel which I was unimpressed about as I had pre booked dinner in the pub next door.

I came for a second attempt. My mistake I know but I left a wallet in my room. Instead of simply posting it they messed me around a few times to book my own courier and even then DPD couldn’t collect it.

It is service that sets hotels apart and this was a second disappointment.

Maybe they just don’t like Expedia bookings.

Self

8/10

Excellent

18 May 2026

David

Nice hotel, but air con did not work in room so room was very warm.

Partner

6/10

Pleasant

17 May 2026

Gregory

I had a one-night stay for a business trip. This is a lovely hotel with extremely helpful and friendly staff. The breakfast was deliciious with a good variety of offerings but buffet or from the kitchen. Unfortunately the room was not what I would expect of a 5 star hotel. It was adequate but nothing special and the in room amentities along with electrical ports etc let the experience down. The natural lighting in the room was poor and I was woken to the noise of crates of bottles being moved in the early hours of the morning outside.

Self

10/10

Exceptional

16 May 2026

Lucy

Nice hotel for city
Handy for visit to daughter at guildhall school of music (was right opposite her halls)

8/10

Excellent

09 May 2026

Andy

It was good but the shower leaked

10/10

Exceptional

03 May 2026

Roberto

Comfortable hotel, nice atmosphere, outstanding staff, great customer service, very good breakfast.

Business

10/10

Exceptional

01 May 2026

John

Clean room. Comfy bed.

Self

10/10

Exceptional

13 Apr 2026

Yvonne

Hotel in great location - staff friendly and helped to make my birthday extra special. Definitely staying there again

Partner

4/10

Poor

06 Apr 2026

Darren

I’ve stayed at this hotel before and had a great experience, which is why I returned. However, this stay was extremely disappointing and not reflective of a five-star standard.
We booked a Montcalm King room, but the first room felt like a basic double, so we requested a change. The second room was slightly larger but very dated and worn, which was not what we paid for.
Several advertised features didn’t work. The music/speaker system was non-functional, the TV wasn’t working properly, and I couldn’t connect my Fire TV. This left us with very limited entertainment, resulting in a disappointing and uneventful evening.
Given the price point, this was unacceptable. It felt like we were placed in an older, unrefurbished part of the hotel that does not match the standard being advertised.
While the staff were polite and professional, the overall experience fell far below expectations and unfortunately impacted what was meant to be a special occasion , my partner’s birthday.
I was asked about my stay at checkout but was too disappointed to address it properly at the time. I would appreciate this being reviewed, as the experience did not reflect the price paid or the hotel’s usual standard.

Partner

10/10

Exceptional

04 Apr 2026

Mark

Stayed in the Wow Suite with young / autistic daughter. Staff were so helpful - even though we arrived 2 hours early. Room was really nice - as was breakfast and our interactions with staff were really friendly (they couldn't have done more to help us). Really enjoyed our stay.

10/10

Exceptional

03 Apr 2026

Wendy

The staff were so helpful. Loved this hotel.

Friends

10/10

Exceptional

03 Apr 2026

Marie

As normal, everything was incredible. From the staff to the breakfast and everything in between.

Partner

10/10

Exceptional

28 Mar 2026

Gayle

Breakfast excellent

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Neil

Great location. Nice room and friendly staff

Partner

10/10

Exceptional

27 Mar 2026

Wayne

😃

Partner

8/10

Excellent

21 Mar 2026

Amy

All fine

Business

10/10

Exceptional

18 Mar 2026

Lalit

Great friendly staff

Self

10/10

Exceptional

12 Mar 2026

Peter

This is my hotel of choice in London, mainly due to its location in the City and the excellent customer relations and staff. Being a converted historical property the hotel has a unique character and the rooms vary in size and style. The rooms are clean and any problems there may be with the room facilities are soon sorted by the very attentive staff. The hotel serves a first class breakfast and there are many great restaurants and coffee shops in the vicinity. The most pleasing thing about staying at the hotel is without doubt the staff who are, in my experience, the best in London - all well trained, knowledgeable, friendly and dedicated to making their guests stays a pleasing and memorable experience.

Partner

8/10

Excellent

02 Mar 2026

Ian

Staff very helpful and polite, poor shower, rainfall showerhead unusable due to limescale build up

Business

10/10

Exceptional

02 Mar 2026

Sean

Lovely hotel in the perfect spot in London for me
Friendly staff always happy to help
Delicious breakfast 10/10

Business Self

8/10

Excellent

24 Feb 2026

Alexandre

Clean room, good amenities, very good customer service.

Self

8/10

Excellent

21 Feb 2026

Peter

Everything was fine. The staff at the hotel are usually excelllent.

Self

6/10

Pleasant

15 Feb 2026

Pamela

Staff were efficient in main hotel. Not sure this hotel should be described as 5 star. Room was small but adequate for 1 night. Fire alarm went off twice in the night - 12am and 3am!!! No proper answer on why. Breakfast service very slow. No residents lounge or bar in hotel itself which is a shame. Reception directed us to pub bar joined to hotel. That bar is also open to public and was packed with hardly any seating in bar area.

Partner

8/10

Excellent

13 Feb 2026

Jeremy

The staff were helpful and courteous. Catering was excellent. The room had some maintenance issues - inadequate shower pressure and faulty lights. It was however clean and well presented.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Steven

Staff service was excellent

Partner

6/10

Pleasant

19 Jan 2026

Peter

Due to its location I have stayed at the hotel several times with varying degrees of satisfaction. Due to the nature of the converted building the rooms and bathrooms are all configured and furnished differently and so it is luck of the draw getting a room that meets all of ones preferences. In my experience the rooms are also getting rather tired and there is always some defect present. On this occasion the lighting in the room was very poor and the lightbulb in the hallway was not working making the entrance very dark. The door lock did not work. The water temperature in the shower was difficult to control and one day it was impossible to obtain hot water. The room was also very cold as I could not get the heating system to work. Rather than guests having to constantly complain and request maintenance to visit, it would be better if rooms were throughly checked for defects before being let to guests.

Self

10/10

Exceptional

11 Jan 2026

Gordon

Very friendly staff, beautiful, spacious clean room in a wonderful hotel.

Partner

10/10

Exceptional

10 Jan 2026

Natasha

The staff were very welcoming. My room was upgraded from a single to a double which was so lovely. The room was big, clean and the bed was comfy. Slept great. I'm still waiting for my £50 refundable deposit to go back on my card.

10/10

Exceptional

09 Jan 2026

Charlotte

This hotel is outstanding value and offers a really really nice cosy and atmospheric setting with an interesting history. The staff have been outstanding on both the occasions I’ve stayed recently and the breakfast is lovely. Recommended!

Business_and_leisure Self

10/10

Exceptional

09 Jan 2026

Joanna

Lovely room and bathroom and amazing breakfast. All the staff were polite and helpful and keen to go over and above.

Leisure Self

8/10

Excellent

05 Jan 2026

Mariko

Very welcoming!

Leisure

6/10

Pleasant

30 Dec 2025

Michelina

The staff were courteous and on the whole efficient. The rooms however need attention from requiring, we were moved as there were numerous problems with the heating and lighting. The furniture was pretty rickety. If the staff hadn’t been so helpful we would have been thoroughly dissatisfied.

Leisure Family

10/10

Exceptional

23 Dec 2025

Sam

Lovely hotel and absolutely fantastic staff. Superb location for Barbican.

10/10

Exceptional

23 Dec 2025

Gemma

The staff on check-in were amazing, so friendly yet professional and all other staff were too. Breakfast was good quality with plenty of choice and the room was clean, if a little small. Would definitely recommend and we will be back

8/10

Excellent

19 Dec 2025

Keith

Room had hairs in the ned, toilet broke

10/10

Exceptional

15 Dec 2025

Richard

Great staff!

Leisure

10/10

Exceptional

14 Dec 2025

Kathryn

In particular the stay was made memorable by outstanding effort from the staff to make us feel welcome and even showed this through complimentary breakfast and club lounge access. In the club lounge Corina and Roxanna were extremely attentive and friendly, delivering great service throughout.

Partner

10/10

Exceptional

14 Dec 2025

David

Firstly, the welcome at reception from the staff was very friendly and efficient! Check-in was around 2 minutes. The ambience was very welcoming and the smell was beautiful! I forgot to ask what fragrance they were using for the reception area! 🙄 I would love this for my home X
The room was very nice and the bed was so comfy. The only thing I would say is the coffee choice in the room could've been better, rather than just Nescafé sachets, maybe some nicer coffee bags or even a coffee pod machine would be great.
The hotel is located in a lovely area and is nice and quiet on an evening, and even quieter in a morning for London haha!
Overall, I would highly recommended this hotel!

Self

6/10

Pleasant

12 Dec 2025

Mrs P K

For the price I paid the rooms need a refurbishment. The air conditioning wasn’t working. The rooms had a used and unclean feel about them. A little disappointed with what we paid and what we got.

Business Partner

6/10

Pleasant

10 Dec 2025

angela

We arrived 2 hours early before check in but were lucky enough to be offered a room. It was an accessible room which we dont strictly need. I dont think the room is had been used for a while as bathroom drain stink and small sin was laeking. The do not disturb button did not workneither. Staff were beey good though.

Partner

2/10

Poor

10 Dec 2025

Jon

Room 236 ruined my stay. Loud generator noise, rattling AC and no USB sockets meant no sleep before a day of meetings.
I checked in late after travelling for business. Check-in was smooth and the concierge was great, but the room itself was a real disappointment. Room 236 is across a courtyard, through a back door and up to the second floor. Inside, the two small windows had reflective glass and were held shut with a metal bracket. They weren’t soundproof, and the constant noise from a generator outside filled the room.

The air-conditioning unit rattled all night, so between that and the generator, sleep was almost impossible. There were also no USB sockets, meaning I couldn’t charge my phone overnight, which caused avoidable issues the next day during meetings.

When I checked out, I reported everything, but was asked why I didn’t mention it during the night. Given the late arrival and an early start, I just tried to sleep. My concern is that rooms are cleaned daily, so staff would have known about these problems before I arrived. It feels like poor management to hand over a room in that condition, especially to someone travelling for work.

This stay left me tired, inconvenienced and frustrated. Travellers should be aware of Room 236, and I truly hope management takes this feedback seriously and reaches out, as this experience isn’t what anyone expects from a hotel of this standard.

Business

6/10

Pleasant

09 Dec 2025

derren

Bathroom was ok but the bedroom was run down and in desperate need of refurbishment

Business Self

10/10

Exceptional

09 Dec 2025

Paul

Great welcome, lovely building and great location

Business

10/10

Exceptional

05 Dec 2025

Ting Yi

Wonderful service, quiet and modern room.

Business

8/10

Excellent

02 Dec 2025

Susana

Great room and amenities. The receptionist wasn’t sure if the room was ready at check in at 2:55pm and asked me to wait. After waiting until 3:10pm, I had to go to another receptionist and remind that I was waiting to see if the room was ready.

Business Self

10/10

Exceptional

27 Nov 2025

Alexandra

Room was superb, very comfortable and safe.

Business Self

6/10

Pleasant

26 Nov 2025

Peter

The room was extremely cold as the heating did not work.

Self

8/10

Excellent

26 Nov 2025

Govind

Overall very good stay. It’s just the A/C was tricky to operate and bathroom extractor fan didn’t work

10/10

Exceptional

23 Nov 2025

Michael

The staff were brilliant. Clean room.

Partner

6/10

Pleasant

23 Nov 2025

Harry

The room was too cold so couldn’t sleep and got a headache it was like an artic blast. You could not increase the temperature

8/10

Excellent

23 Nov 2025

Martin

Room was a bit cold and curtain in bathroom insufficient for single glazed window. Bed very comfortable. Needs updated.

4/10

Poor

22 Nov 2025

Simon

Room was nice enough, if a little tired and dark (looked nothing like photos on website though!). However, it was an absolutely freezing - maybe 16 degrees at best - notwithstanding the thermostat being set to 26 degrees. Single glazed windows on a cold day meant tons of noice (including overnight) and, of course, cold room. But more fundamentally, there just appeared to be no heating in the room. Not what I wanted when I returned from a dinner late at night. Was told on check out the manager would investigate and contact me but no contact made. Person in front of me at check out was also complaining of same issue... Not what you expect from a relatively expensive hotel in London.

Business

6/10

Pleasant

22 Nov 2025

Lady Wesa

The hotel is lovely and well-located, but they had a big problem with the heating. I was freezing! They did solve it by bringing heaters, but it took a few calls. The drinks at the club lounge were lovely, and the hotel staff was lovely.

Self

10/10

Exceptional

17 Nov 2025

Karen

Great service, location & room

10/10

Exceptional

12 Nov 2025

Peter

Excellent reception staff.

Self

8/10

Excellent

09 Nov 2025

Richard

Great hotel, stayed many times.

Although considering it is a high end hotel, more maintenance should be considered in the room.

Partner

10/10

Exceptional

09 Nov 2025

Mark

Great hotel. Lovely rooms and very friendly staff

10/10

Exceptional

09 Nov 2025

Tabitha

We were greeted before we even made it to the door! We felt very welcomed. The beds were very comfortable. Great selection of teas provided!

10/10

Exceptional

07 Nov 2025

Christopher

Staff were welcoming, both check-in and check-out were simple . When I reported a problem with my room it was fixed promptly with no fuss.
The room & bathroom were clean, comfortable and well appointed. This was my second stay at the Montcalm Brewery and wouldn't hesitate to stay again.

Business