Name: Thatched Cottage
Address: Brookley Road, 16, Brockenhurst, SO42 7RR, GB

10/10

Exceptional

05 Jul 2026

Graham

Hotels.com have asked me \"How helpful was the staff?\" - it's \"were\"!!!!! This is their media/marketing dept. Thankfully the Thatched Cottage were so much better and more efficient. It's gorgeous, need to do a bit of ducking but really efficient. Steve in the tearoom doing breakfast was superb and really enhanced the experience.
Wife thought the mattress needed changing but that's the only minor criticism. It's a 15th century cottage so be prepared - they didn't have 6'3\" people in those days.
Superb breakfast and perfectly located with really easy reserved parking right outside.

Partner

10/10

Exceptional

05 May 2026

Sonia

Just come back from a 2 night stay at this cute place!

10/10

Exceptional

09 Jan 2026

Shirley

Lovely room but bath with shower not suitable as sloped ceiling stopped from using shower head and couldn’t stand up in bath so being elderly. Had superior room so disappointed. Breakfast was lovely as was staff

Leisure Partner

8/10

Excellent

11 Sep 2025

James

Steep staircase which we were not informed about my wife has a disability which made it difficult to get up and down

Leisure

8/10

Excellent

16 Aug 2025

Patricia

Charm, comfort and wonderful cakes

A very pleasant stay of three nights in a Superior Heritage room - we would stay here again. Our charming, quirky upstair room in the roof space, had a very comfortable bed, was well appointed and had good storage. Access was via steep stairs which were absolutely fine if you turned sideways on and held the rail - the quirky ancient charm is all part of the stay. The bedroom door opens into the bathroom with separate side toilet. I specifically selected a room with a bath and so I was very happy with it, but it is worth noting the bath does not come with a shower curtain, so bathing really was the only option. The bedroom’s double aspect windows gave pleasingly good airflow during what was a hot spell and made the room very pleasant indeed. Ventilation for the toilet and bathroom area is via these same windows and was very efficient. Downstairs had a charming little fireplace lobby/sitting room with information leaflets on a dresser. The airy and well run breakfast area / Esme’s tearooms was wonderful. All staff were really friendly, efficient, hardworking, and genuinely interested in their guests and visitors. Of special note was the wonderful Daisy, whom we looked forward to seeing each morning. Daisy gave us some very helpful ideas of places to visit. We also enjoyed a lovely afternoon tea one day, with all food beautifully presented. The cakes were amazing and the tea garden was attractive and spacious. A lovely stay - thank you.

Partner

6/10

Pleasant

31 Jul 2025

SG

Misleading

This was disappointing as the hotel was on a very busy junction of two roads and a railway track. The room we had was up some very narrow steep stairs that were hard to navigate. The roof was very low which meant you had to mind you head going into the dated toilet and also getting in and out of the bath was a struggle as again the roof was low and angled. Bed was not the most comfortable. There was a pub right next door which meant it was noisey every night. Rooms smelt damp when the doors to the bathroom were closed overnight. Not one we will return too unfortunately.

Partner

10/10

Exceptional

20 Jul 2025

Matt

Lovely stay, brilliant location. Breakfast was amazing too.

Leisure Partner

6/10

Pleasant

12 Jul 2025

Wendy

Disappointing

We were very disappointed with our stay considering the price paid. The room up in their \"loft\" was cramped and Im not sure that the access stairs were legal for a hotel.

I accept that this is an old property, but the room had lots of cobwebs and was generally quite scruffy.

The room was extremely dark, and the different levels caused some issues with stubbing toes on steps etc! No full length mirror and nowhere to put washing things in the bathroom - had to put our things in the bath!

Facilities were poor. Staff were a little \"brusque\". I would not pay the prices charged to stay here again.

Location was good, and the main reason why we chose to book this hotel.

Partner

10/10

Exceptional

03 Jul 2025

Darin

Lovely place to stop

Had a lovely stay, our room was up some very steep stairs, need to be careful. Some items in the room need some TLC, but overhaul very nice.
Had some nice tea and coffee plus biscuits

Partner

6/10

Pleasant

08 Dec 2023

Sue

Quaint cottage and staff were polite. The room we stayed in was nice and bright. There was a very bad damp problem in the en suite especially above the shower, not just on the ceiling but the shower sealant was all black and the bottom of the shower door had not even been cleaned of all the mould. The shower was very powerful and water hot.
Skirting of the bedroom was missing exposing the gap between floor and ceiling. Although there was radiator heating the thermostat was loose and difficult to tell which way to turn it to increase. The room felt warm but the floor, although it looked pretty, was absolutely stone cold. The windows close, paint peeling and look grubby. The curtains were badly hung and dragged on the floor so we’re dirty. There was a wardrobe which had the most ridiculous glass panels stuck to the front doors the type that would be fitting of a circus where the reflection made you look very short and twice as wide. On inside of the wardrobe door were 4 mirror tiles butted together to be a vertical rectangular shape. The bedside cabinets and sideboard have had no protection on the tops and are badly water stained.
Bed was fantastically comfy and clean.
Kettle was placed under the wall mounted tv!! Breakfast was fabulous, but the small breakfast room leads to outdoors and so when people used the door the cold came in and food cooled. Expensive b&b for what was on offer.

Leisure Partner

10/10

Exceptional

16 Nov 2023

Cynthia Ann

Property was in the heart of the New Forest, convenient for other towns/villages/beaches we visited, forest walks close by. Room and ensuite were comfortable and very clean. Breakfast was excellent, many choices. Staff friendly and accommodating. Pub next door served excellent evening meals. Would definitely recommend.

Leisure Partner

8/10

Excellent

05 Nov 2023

Alison

A period property with plenty of character! We stayed in one of the historic rooms which was full of charm. Breakfast was lovely, the gin bar had plenty of choice and we were well looked after by the staff. The hotel has a good choice of restaurants nearby and is in an excellent location for visits to the New Forest.

Leisure Partner

10/10

Exceptional

03 Nov 2023

Dawn

We stayed in 'senca' garden room for one night & will be back for longer.
Rooms clean & have all that you need.We did ask for an iron & it was brought straight away with ironing board.Slept well,beds comfy & quiet rooms.
Breakfast was lovely & plentiful choices to have.
Staff were really helpful & friendly
Overall & lovely relaxed night away in a beautiful thatched cottage close to train st,bike hire shop,bars & restaurants.
Look forward to returning.

Leisure

8/10

Excellent

31 Oct 2023

Andy

Lovely cottage with friendly staff.

Really nice venue in an excellent location, very close to train station and bike hire shop, plus local pubs. Friendly staff, and nice breakfast, although they did seem to struggle with poached eggs, they were always overcooked when I, or any of the others in my group ordered them. But I have to say, they did the best scrambled egg I’ve ever had! My only other gripe would be the bathroom in the studio we were staying in, the walls need plastering, some tiles or splash back of some sort fitted around the bath, and the actual bath fitted properly. The side panel is falling out, and the silicone around the bath looks like it was done by a 5 year old!

10/10

Exceptional

02 Oct 2023

Robin

As lovely as it looks

We thoroughly enjoyed our stay at Thatched Cottage. It is close enough to the forest to see the horses and walk through the luscious trees and foliage. It is also close to shops and restaurants. We walked easily from the station. Check in was easy and although we were up a flight of stairs we were helped with the luggage. Perhaps a little more attention could be given to offering assistance early as the paths are a little uneven. The room was delightful with a comfortable bed. Breakfast was pleasant and plentiful

Partner

8/10

Excellent

26 Sep 2023

Gary

Lack of info

Everything was fine nobody told us about the stairs or low doors for someone that is disabled as I am it was a struggle

Friends_and_family Friends

10/10

Exceptional

12 Sep 2023

Michael

My first real visit to Brockenhurst and was very impressed with this cottage hotel, staff really friendly room basic but comfortable, breakfast very nice with a good full English, very handy in the heart of the new forest will stay here again

Friends_and_family Friends

10/10

Exceptional

04 Sep 2023

Verified traveler

Wonderful place.
It was just noisy Friday night from guests in other rooms.
New Forest is great! I liked Roydon Woods.
(Watch your step on sidewalks because some have a lot of livestock manure.)

10/10

Exceptional

28 Aug 2023

Sunny

Quirky place to stay in Brockenhurst, nice gin bar and great service.

Partner

8/10

Excellent

28 Jul 2023

daniele

Very quaint and quirky. Do not book a historic room if you have mobility issues.
Breakfast was very good, lots of choice.
The only downside was shower is a hand held attachment to mixer tap, not a shower over the bath. You had sit in the bath to use but was no problem for a few days.
Would stay again.

Leisure Partner

10/10

Exceptional

04 Jun 2023

Verified traveler

We stayed in a beautiful, cosy garden room with patio doors leading onto a small quiet garden. Tasty high quality breakfast with great service. We throughly enjoyed our stay.

Friends_and_family Family

8/10

Excellent

02 May 2023

J

If you like a good shower, this is the place as it's one of the best I've experienced. Good location and although afternoon tea is not our thing, it looks exceptional.

Partner

8/10

Excellent

24 Apr 2023

Margaret

Pleasant stay in a single room but bottle of drinking (tap) water should be large size please. Or fill the small kettle too.

Leisure Self

10/10

Exceptional

24 Apr 2023

Jackie

Fantastic stay

We had a wonderful stay at the Thatched Cottage Hotel. Staff really friendly on arrival, room lovely and clean with great refreshment facilities. Breakfast was delicious and great quality. While we were there we booked one of the Gin Flights which was brilliant plus we even squeezed in a cream tea in the sunny outside space. In summary a great venue with great facilities, lovely friendly staff and a great location. We'll be back!

Friends_and_family Friends

10/10

Exceptional

06 Apr 2023

Andrew

Nice comfortable place to stay. Friendly staff. Excellent selection of gin and great breakfast.

Leisure Partner

8/10

Excellent

12 Mar 2023

Guy

Nice spot. Helpful people

Lovely part of the world. Friendly hotel. Fine breakfast and helpful service. The bar shuts pretty early, but there are plenty of others nearby.

Friends_and_family Friends

10/10

Exceptional

01 Jan 2023

Joanne

Great Break

We had a lovely break at the Thatched Cottage Hotel. Breakfast really yummy with lots of choice. Great location. Plenty of walks, restaurants & bars on the doorstep. Room quaint & quirky, which we loved. Would definitely recommend!

Partner

10/10

Exceptional

09 Dec 2022

Diane

Short Winter Break

I don't think we could have booked a better place. Myself and my husband planned a break in the New Forest with our dog and from the moment we arrived nothing was too much trouble ..every staff member went out of their way to be friendly and hospitable. The hotel is ideally placed in centre of Brockenhurst. Full of history and charm but with contemporary and comfortable lodges in the garden area, whicj was really well designed. Breakfast was lovely and the evening gin bar with its extensive gin and cocktail menu was a welcome addition! Staff were happy to reccomend places locally for our evening meal and we weren't disappointed when we visited the local 'Snakecatcher'
Overall a great stay. Thankyou

Partner

8/10

Excellent

29 Oct 2022

Abigail

Lovely hotel

8/10

Excellent

29 Oct 2022

Phillip

Not actually a cottage.

I thought I was staying in the cottage based on the main photo when there were actual rooms in a purpose built house round the back out of view which I'll knock a star off for.
Other than that, can't fault it. Really smart place, friendly staff, a really good breakfast and a nice stay

Friends_and_family Friends

10/10

Exceptional

29 Sep 2022

Annette

Cosy Place

It was a lovely and the room was comfortable and warm for this time of year. Lovely setting and Gin Bar amazing and exciting

Partner

10/10

Exceptional

26 Sep 2022

Paul

We only stayed one night in the garden studio which was nicely decorated and very spacious. The breakfast was excellent. Thanks to Hew who took care of us.

Friends_and_family Family

10/10

Exceptional

28 Jul 2022

Norman

The staff were lovely

Leisure Friends

8/10

Excellent

12 Jul 2022

Nicole

Thatched cottage

The building is a delightfully picturesque thatched cottage , well situated in the centre of Brockenhurst, close to the station and yet very quiet. There is pleasant outside space. A great deal of cachet. The management was helpful and supportive

Friends_and_family Friends

10/10

Exceptional

30 Aug 2021

Verified traveler

Beautiful thatched cottage , excellent Gin Bar and lovely staff with excellent service

Partner

10/10

Exceptional

09 Aug 2021

Verified traveler

A pleasant nights stay whilst we visited Beaulieu.
Matthew was a great host and nothing was too much trouble.
Great breakfast served- would highly recommend.

Leisure Family

8/10

Excellent

06 Aug 2021

Trevor K

Over priced box room

Very friendly staff, lovely good sized English breakfast.
The room was clean but it was the smallest and most basic room, that I've ever had the misfortune to stay in, while the cost was the highest I've ever had to pay, even when compared to high quality spacious London hotels.

I guess they over price the place due to it's locality (despite not being anywhere really special) and due to the demand at the time. Whatever the case I'd never pay that price again for such a box room sized basic room, unless I was absolutely desperate, as for a few ££s more I could have had a double room with double bed and fully equipped.

Self

8/10

Excellent

06 Jul 2021

Verified traveler

Thatched Cottage Hotel is full of character. The staff was friendly and attentive. The breakfast was beautiful and delicious.

Leisure Partner

10/10

Exceptional

12 Feb 2020

Roy

Roy

Beautiful boutique hotel excellent breakfast and fantastic gin bar with outstanding service a must if you are in the area

Business

8/10

Excellent

22 Oct 2019

Verified traveler

Very smart and spacious (garden) room. Very tranquil. Excellent breakfast.

Shame the gin bar isn't open later

Leisure Family

8/10

Excellent

27 Aug 2019

Verified traveler

Friendly and welcoming staff in beautiful quaint setting. Breakfast was lovely with a wide choice available and the bed was very comfy.

Leisure Friends

6/10

Pleasant

16 Aug 2019

Verified traveler

The staff were very accommodating and helpful. Always polite and happy to help when needed.
The breakfast was excellent. Very good choice and to an excellent standard.
Great location.
We had to move rooms as the room we had was too small for the 3 of us. Owner happy to accommodate us. Beds far too soft and pillows could do with being plumper. Showers were over the bath were with handheld head but that was ok as plenty of pressure so a good shower overall.

Leisure Family_with_children

10/10

Exceptional

09 Mar 2019

Verified traveler

New Forest break

Very nice stay with very good breakfast. Very soft mattress personally not good.

Partner

10/10

Exceptional

19 Oct 2018

Hilary

Friendly staff. Delicious breakfast with vegetarian options. Room with twin bed is small however comfortable bed and very clean.

10/10

Exceptional

27 Aug 2018

A

Excellent place to stay

Comfortable room, first class breakfast and a gin bar as well. Lovely clean room in the garden building, amazing bathroom. Really enjoyed our stay and would certainly go back. Thank you

8/10

Excellent

28 Jul 2018

Phillip

quirky with a great location

great location. we stayed in the old part of the hotel so top of the door was level with my chest. couldn't use the shower in the bath because of the height. very steep stairs and room wouldn't lock from the inside. staff very helpful and breakfast was very good. would stay there again just in the garden rooms as the old park was a bit to quirky for us

Partner

8/10

Excellent

25 May 2018

sharon

Short break to New Forest

Hotel is in a fabulous location, breakfast was lovely with good selection of food. We knew hotel is very old and did not expect mod cons but our room which is superior historical room not very comfortable. No shower and bath very difficult to get in and out because of the slopping ceiling, room quite cramped due to slopping ceilings and very hot and stuffy. We would stay here again but not in this room.

Partner

8/10

Excellent

17 Apr 2018

Graham

The accommodation and hosts were lovely, the only downside was that we were in a downstairs bedroom, and the floorboards above us were very creaky, so sleeping was difficult with guests moving around upstairs. Gin ?Bar was excellent, as was the breakfast.

Partner

10/10

Exceptional

07 Jul 2017

Jan

Unique place to stay with lots of charm

Loved our stay, looks wonderful outside, room was exquisitely decorated breakfast great. Would definitely return

10/10

Exceptional

02 Apr 2017

Tony

Super comfy