Name: Forest Lodge Hotel, BW Signature Collection
Address: Pikes Hill, Lyndhurst, SO43 7AS, GB

4/10

Poor

08 Jul 2026

Chris

Everything was clean, hotel in general tired. Staff helpful including cleaning staff. Only had 1 main meal which needed a lot to be desired Breakfast good manager really helpful & friendly. There quite a few niggles which we reported to manager who gave us a bottle of wine in recompense

Partner

10/10

Exceptional

08 Jul 2026

Michael

Good location, 2 pubs very near and a 5 minute walk to Lyndhurst. Could have been a bit cleaner (only a couple of cobwebs on a light fitting nothing serious or off putting) but good for a reasonably priced Hotel. Reception friendly and helpful. We will go there again. P.S. Its very dog friendly.

2/10

Poor

30 Jun 2026

Dale

The stay was great, I’ve left one star as we accidentally left our expensive apple laptop charger in the room, we phoned the hotel to see if we could get it back and the staff were very unhelpful, it was definitely left there (which we should have been more observant of when packing and leaving) but when a mistake like that happens you fully expect the staff & cleaners to at least have the decency & trust to keep it aside for a period of time. I feel let down that this has happened. I’m just glad it wasn’t something sentimental like jewellery as I don’t trust it would have been reported or followed up. Shame because the stay outside of this was nice.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

alan

The swimming pool is the jewell in this hotel's crown.
The rooms are basic but spacious, some with views over the garden areas.
The staff are very friendly and always willing to ensure that all guests are happy with their stay.
Breakfast is good with a variety of continental and cooked foods available.
There is an additional cost for breakfast for those who book on a room only basis. A service charge is also levied for service provided at meal times.
The hotel is dog friendly and is ideally situated for walking into Lyndhurst. There is ample free parking with charging points for electric vehicles.

Self

8/10

Excellent

16 May 2026

alan

Breakfast service was a little chaotic due to the numbers of residents eating in one sitting, with only 3 members of staff on duty. The selection and quality of food however was very good.
The staff are always busy but extremely approachable and will always help if there is an issue. The rooms are clean, a little basic but comfortable. The swimming pool is very good and a huge asset to the hotel. The hotel is ideally suited for walking into the town of Lyndhurst, just a few minutes walk away. Free parking with electric charging points available.

Self

10/10

Exceptional

01 May 2026

patrick

Very Dog friendly, great staff, competitive pricing, rooms are a little tired, but good value.

Partner

10/10

Exceptional

07 Apr 2026

Sugnesh

Lovely property just few minutes walk to high street with.. beautiful and clean room. Staff member was lovely and helpful.

Partner

10/10

Exceptional

05 Apr 2026

Duncan

Lovely breakfast great staff

10/10

Exceptional

14 Mar 2026

alan

Plenty of parking available, with electric charging points for those that need them.
The hotel is dog friendly.
Ideally placed to be able to walk into Lyndhurst.
Having a swimming pool is a great asset to the hotel.

Self

10/10

Exceptional

09 Jan 2026

Michael

Nice room lovely staff and enjoyable stay in a lovely location

8/10

Excellent

08 Dec 2025

NAZIA

Lovely hotel with very good service

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Amanda

Very friendly staff. We loved our stay, as did the dog, and we’ll be back!

Leisure Pet

10/10

Exceptional

29 Sep 2025

Mark

Great hotel close to Poultons park. Lovely little swimming pool that the kids loved. Dog friendly too is a bonus.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Saleem

Free parking friendly staff nice room nice breakfast

Business

6/10

Pleasant

21 Sep 2025

Annie

Overall, this was a nice place to stay.
I had Room 10 and unfortunately there was something dripping outside the window the whole time though, which woke me up a few times in the night.
The room decor could do with an update/redecoration. The bathroom too. But it was ok for what I needed.
It would have been nice to see a Bar Menu out somewhere to know what food was available.
Any staff I encountered were great. Thank you!

Leisure Self

8/10

Excellent

10 Sep 2025

David

Bed Comfy, breakfast very good.

Expeller not working in bathroom so room was a bit musty.

Friends_and_family Family

2/10

Poor

25 Aug 2025

Claudia

I booked this hotel expecting 4-star standards, but the experience was very disappointing. There was no housekeeping throughout my stay - the room was not cleaned, the bins were not emptied, and towels were not replaced. For accommodation advertised as 4*, this is simply unacceptable.

Basic facilities were also lacking: the shower had very poor water pressure, and the water was never properly hot, only lukewarm at best. These are essentials you’d expect at any decent accommodation, let alone one rated four stars.

I would not recommend this accommodation to anyone expecting genuine 4-star comfort and service.

Leisure Family

8/10

Excellent

31 Jul 2025

Verified traveler

Always a relaxing stay

Good except the key cards were a bit of a pain and the bar staff although very nice needed to be better trained.
Shower in my second room (12) was very weak and not always very hot.

Business

10/10

Exceptional

27 Jul 2025

Carol

Lovely property in a great location in Lyndhurst. Super friendly staff and nice comfy rooms

Leisure Family_with_children

6/10

Pleasant

10 Jul 2025

Simon

The Hotel is nice, the staff are also very polite and helpful. The location of the property is wonderful.
The

8/10

Excellent

27 Jun 2025

Gillian

Good size room with four poster bed and view over the courtyard. Plenty of hanging space. Decent size indoor swimming pool. Changing Rooms very hot, so went back to our room to shower.

Leisure Partner

2/10

Poor

23 Jun 2025

Samantha

Avoid

Partner

6/10

Pleasant

13 Jun 2025

RICHARD

Dissapointing

Disappointing. My expectations were higher based on the scores. They only could serve pizza at dinner, so not a restaurant. And they failed to tell me there was a pub 100m away that served food. Walls were thinnsh, i had noisy neighbours and had to get reception to ask them to be quiet. Adjacent plumbing noises also went right though the room. Staff friendly and place was clean, and the room was comfortable.

Business

10/10

Exceptional

31 May 2025

Stephanie

Staff very friendly, super clean room and very convenient for Lyndhurst. Pool an extra bonus!

4/10

Poor

22 Apr 2025

Zara

My partner and I booked this hotel for a single night trip for my birthday in order to recharge in the country for a while and get away from the city, and unfortunately we left feeling like the hotel was the worst part of my birthday.
Having stayed in other hotels by this local chain before we had high hopes that the hotel would be organised, clean and a well needed break for the night, and a spot we could go to to go for a swim, relax and just enjoy the location.
The main area of the hotel is clean and well presented, so we were initially impressed, and the receptionist was helpful with advising where everything was and what we needed. Very quickly after arriving at the hotel we decided to go for a swim, and upon getting back to our room post-swim we realised our shower had no running hot water. This took 3 trips to reception to resolve and the keys we were given to other rooms didn’t work - when resolved the room was moldy, dirty, the carpet hadn’t been hoovered, the bathroom backsplash was half missing, and the paint everywhere was filthy. On top of all of this the communication was terrible and meant that we were rudely awoken at 8am with the cleaning team accessing our room, clearly not advised we had been moved. The experience completely ruined the birthday celebrations and given how lovely the other hotels in the chain are we were deeply disappointed.

Leisure Partner

8/10

Excellent

10 Apr 2025

Craig

Staff were great. Particularly one member of staff who was on reception when we arrived, in the bar when we came back later that night and then back on reception first thing in the morning. I cant recall her name but she was very helpful, extremely personable and a credit to the hotel.

Leisure Partner

8/10

Excellent

06 Apr 2025

Conor

We had a very enjoyable stay at the hotel, a bit of a problem with the room, but the staff moved us to another room, which was better, so great attentive service 👍👍

Leisure

8/10

Excellent

31 Mar 2025

Andrea

This is a great location for walking into Lyndhurst. Lovely staff and the room was clean. However, I do not like a shower curtain and the shower water pressure could do with a boost. We thought £16.50 was a bit steep for breakfast so went to a local cafe instead.

Leisure Family

10/10

Exceptional

16 Mar 2025

Verified traveler

Lovely pool that our 3 years old loved!
Excellent service making us to fell very welcome.

Friends_and_family Family

8/10

Excellent

22 Feb 2025

Pamela

Just a few things but good staff.

The staff were great but a few things not available eg red wine and draft beer. Room a little tired and very warm even with the window wide open and no heating on.
Enjoyed the stay as the forest is only a few steps from the door.
Would stay again and hope the niggles are straightened out.

Partner

10/10

Exceptional

11 Oct 2024

Vanessa

Comfortable hotel with lovely pool

Lovely quiet hotel with friendly staff and a lovely pool, which our 4 year old really enjoyed. So nice for us at a family not being restricted to certain times to use the pool too. Great location for visiting lots of fabuloys places in the area & less than a 15 min drive to Peppa Pig World.

Friends_and_family Family

6/10

Pleasant

07 Oct 2024

Teresa

Lady on reception was excellent, friendly and efficient. Room was quite a good size and bed comfortable. We had water and tea making facilities but there wasn't enough toiletries for two people. Also bedside tables needed a deep clean.
Our door also didnt close we had to pull it which then made a loud bang. We also heard several other doors banging loudly. Good location to walk into town and visit New Forest.

Leisure Partner

10/10

Exceptional

06 Oct 2024

Steven

Excellent

Leisure Pet

2/10

Poor

24 Sep 2024

Coanh

Very run down property. Would not recommend.

The property was very tired and things virtually falling apart. Room was badly designed, bath plug doesn’t work, shower took ages to run. I am shocked how the

Partner

10/10

Exceptional

15 Sep 2024

Grant

It’s in the New Forest.

Leisure Partner

10/10

Exceptional

02 Sep 2024

Gina

Extremely friendly welcome.
Lovely and clean.
Nice room.

Leisure Family_with_children

10/10

Exceptional

27 Aug 2024

Asa

Hi,

We stayed at this hotel for one night prior to going on a cruise from Southampton and being midlanders we wanted to do the lion share of the journey the day before departure so we choose this reasonably priced hotel. We had a family room which catered for 2 adults and 2 kids (11 & 9). Room ws fine. Clean and ample size. The kids beds are bunks tucked nearly in the corner.

We didnt wat in the hotel or book breakfast as we were checked out early the next morning but we did eat tea at the 2 minute walk Waterloo Inn (decent pub grub).

Upon our return from food we went in the pool. This is fine but there was nowhere for parents/guardians to sit and watch the kids should they not want to get wet. Seating innthe pool.area could be better. As could a repair job on the sauna and shower.

All in all though this was a pleasant night stay with friendly staff and convenient to Southampton docks (20 mins)..

Leisure Family

10/10

Exceptional

18 Aug 2024

Pamela

All excellent.

Great welcome and service from all staff. Breakfast was lovely. Location perfect for Forest and lyndhurst. Will stay again. Very dog friendly.

Partner

6/10

Pleasant

18 Aug 2024

David

Convenient stay in Lyndhurst, but the hotel is looking a little tired. Good to have a pool

Leisure Family_with_children

8/10

Excellent

17 Aug 2024

Gillian

room was a bit tatty . needed new tap and shower was very slow to work.

Leisure Family

10/10

Exceptional

02 Aug 2024

Christine

Very nice people and service was great

Leisure Family_with_children

4/10

Poor

01 Aug 2024

Charlotte

The hotel itself it’s nice and comfortable. Close enough to new forest show and lyndhurst is a great town.however I think we were placed in the smallest room and the hottest room. I know it was a hot few days but the fans provided were old and not good enough and the room was just too hot. We didn’t sleep properly for 3 nights which is a shame. The bed was a very small
Double and one of us had to sleep
On the floor because it was just too small for 2 adults . I normally stay here a lot throughout the year but not sure if I will again.

Business

10/10

Exceptional

28 Jul 2024

mark

Dog friendly stay

Superb dog friendly hotel

Partner

10/10

Exceptional

14 Jul 2024

Stephen

Weekend in Lyndhurst

Staff amazing, food very good, location could not have been better.

Partner

10/10

Exceptional

04 Jul 2024

Karen

Recommended

Great place to stay and very friendly staff. We did have to wait to be allowed into rhe breakfast room even though we booked it, but not the biggest deal.

Friends_and_family Family

6/10

Pleasant

04 Jul 2024

Megan

Average stay

Hotel is nice but would say it was 4/5 star - rooms were nice and clean and had everything you needed! Pool was quiet but not that warm. Sauna was out of order.
Food was bland and service wasn't great. It's expensive for food and drink and not worth the price - we also didn't realise gratuity was automatically added and so paid over £20 in tip for a meal for 2 adults and 2 children (we are in the bar so wasn't table service).
Our key stopped working when we returned from food and it took over 30 minutes to find someone to rectify the issue which wasn't great with 2 small tired children.

Friends_and_family Family

10/10

Exceptional

22 Jun 2024

Gemma

Perfect for Poultons park

Michele the receptionist was fab, pool was lovely, grounds were nice, and super close to Poultons Park! Will be back.

Friends_and_family Family

10/10

Exceptional

14 Jun 2024

Verified traveler

Check in staff were very welcoming. Gave us useful information about the hotel and were very friendly.

Friends_and_family Family

10/10

Exceptional

21 May 2024

Lisa

Lovely stay. Will book again.

Stayed for one night as a little stop over on way to Cornwall with our young Labrador. The hotel is really lovely and super dog friendly with welcome treats and a little pup pack of goodies in the room. The staff made such a fuss of Zoey dog. Really lovely people.
We took a 5 minute stroll into the village for a walk and dinner at a pub. The location is perfect.
Our room was on the first floor overlooking the bar terrace but there were no noise issues. Next morning I took advantage of the hotel pool for 30 mins which I had all to myself. Breakfast was delicious!

Partner

4/10

Poor

21 Apr 2024

Jak

Massively understaffed. Waited 20 mins at front desk for because the person manning the bar was having to do everything. Kitchen closed at 8:30pm despite advertising 24h room service, presumably due to staff shortages again.

They need a maintenance person on staff to take care of damaged walls, broken extractor fans, dodgy lightbulbs etc. Lots of little issues that detract from an otherwise pleasant property.

10/10

Exceptional

14 Apr 2024

Di

Weekend break in New Forest

Nothing not to like. Reception staff friendly and efficient. Michelle was really chatty and helpful. Great receptionist and bar tender 😆
Breakfast was excellent well cooked and tasty.
Pool was clean and enjoyed a lovely swim.
Would highly recommend this hotel

Partner

10/10

Exceptional

30 Mar 2024

Karen

Staff were amazing, food fabulous, great location, beautiful hotel, within easy driving distance to surrounding sites

Leisure Partner

8/10

Excellent

24 Mar 2024

Alison

Short break

Very pleasant
The hotel was clean but could do with a little freshening up especially around the baison.
The pool area was very clean as was the bar and restaurant

Partner

8/10

Excellent

28 Jan 2024

Stacey

Lovely hotel and perfect for anyone wanting a break in the beautiful New Forest. Pool didn’t have any loungers to chill out and it was a bit shabby but wasn’t why we booked the hotel so that was fine. Room was great. Could connect to our Netflix account and the big bed was so comfy! Really lovely helpful staff too

Leisure Partner

10/10

Exceptional

23 Nov 2023

Rosalind

I like the friendly, helpful staff, the ambience, and the location which is quiet but very close to the centre of Lyndhurst. I've now been three times and intend to go again.
It would be good if they added a cheaper continental breakfast as well as the full breakfast menu.

Leisure Friends

10/10

Exceptional

11 Nov 2023

Maureen

Friendly staff and good housekeeping.

Leisure Partner

8/10

Excellent

26 Oct 2023

debbie

Lovely clean and quiet hotel. Breakfast was excellent

Leisure Partner

6/10

Pleasant

04 Oct 2023

Jay

6/10

In need of basic repair. Very creaky doors and floorboards. It's such an easy fix to have soft close doors! Sauna out of order, I suspect that this has been the case for a very long time. No sleep on the first night due to external noise from doors and pipework.

Business

10/10

Exceptional

22 Sep 2023

Mr Giles

Lovely Hotel

Excellent stay, with very helpful staff, and a lovely clean and comfortable room. Reception team went above and beyond to help redirect a parcel that was not delivered as expected, for which I am most grateful.

Self

8/10

Excellent

18 Sep 2023

Belen

The room was good and quiet.

Business_and_leisure

8/10

Excellent

16 Sep 2023

Jenna

The staff were all lovely. Our bedroom was in need of an upgrade. The bathroom looked tired and our double bed was 2 singles together and ridiculously soft.

Leisure Partner

10/10

Exceptional

09 Sep 2023

Eleanor

Forest Lodge Experience

We enjoyed our stay at Forest Lodge lovely location and lodge was a delight …very friendly staff ..would definitely recommend…
Thank you Eleanor & Terry

Partner

4/10

Poor

31 Aug 2023

Andrew

I requested a room with a sofa bed I was instead given bunk beds with no explanation as to why or even informed that this would be the case. There was no coffee provided in the room and the tissue box was empty. The room was very basic for the price no more than or indeed less than you would expect from a premier inn. The breakfast was excellent and the staff friendly and happy.

Leisure Family

10/10

Exceptional

30 Aug 2023

Verified traveler

Family friendly

Clean, family friendly hotel in the lovely new forest

Friends_and_family Family

4/10

Poor

29 Aug 2023

Verified traveler

Very dirty, mouldy, and vastly overpriced

Booked for two nights in a family room and left after one night unfortunately. Room was very dirty, tired, mould throughout bathroom. Lighting was incredibly suppressive. I question the credibility of the existing reviews on here.

Room was advertised and paid for as a family room (2 adults and 2 children) however it was incredibly cramped and there was no room to even place a suitcase on the floor.
Luckily ours just managed to fit under the wall mounted bunk bed.

Although we booked for 2 adults and 2 children the hotel tried to charge us an additional £30 per night, on top of an already overpriced room. Families- please run a mile

Friends_and_family Family

8/10

Excellent

27 Aug 2023

Rebecca

The hotel is in a convenient location, within easy walking distance to the village centre.
Excellent pool (but the changing rooms could have been checked a bit more often, as the shampoo/body wash dispenser was empty, and there were some tissues on the floor).
Very friendly and helpful staff.
Liked the option of asking for fresh milk for our room.
Good breakfast, with an excellent continental buffet available and hot meal options cooked to order.

Leisure Partner

8/10

Excellent

15 Aug 2023

Priya

Wonderful stay. Really friendly staff and great location.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2023

Rob

Beautiful hotel with incredible views. Staff were lovely and friendly. Free use of the swimming pool and games provided. Would definitely recommend and will be staying again.

Friends_and_family Family

6/10

Pleasant

12 Aug 2023

Matthew

Good location but old and tired accommodation

Nice reception area and good bar/restaurant but the accommodation is very tired and worn. The bathroom was pretty unpleasant.

Friends_and_family Family

8/10

Excellent

31 Jul 2023

Paul

Nicely Located Mid Range Hotel

Comfortable Room.
Breakfast was plentiful if a little underwelming.

Partner

8/10

Excellent

23 Jul 2023

Yan Fong

Good location but property is aged and needs a refresh. Pool needs more facilities.

Leisure Family

4/10

Poor

15 Jul 2023

DELLROY

Would not recommend

Booked the hotel on the strength of the pool which was out of use for the duration. The four poster bed was great but the room was small and had no fridge facilities.
The staff were very friendly, apologising for the lack of pool. The breakfast took far too long, (perhaps a buffet style hot breakfast would be more appropriate.) The sink was in need of repair.(infection control)

Partner

8/10

Excellent

26 Jun 2023

Lisa

Very pleasant, and peaceful. Could do with a little tlc to the public flooring areas and a few more staff on hand to help those who seem to be having to multi-task across all areas, and to alleviate queuing at busy check-in/check-out times …but all very pleasant.

Leisure Partner

10/10

Exceptional

22 Jun 2023

Merrilees

Lovely place to stay.

Lovely hotel. Great pool and the front desk staff were very friendly and accommodating. We got the 5 of us in the room and still lots of space. Was very warm though and no air-conditioning. But we all slept well.
Restaurant was a bit expensive but Lyndhurst centre was just a short walk to a wider range of restaurants and cafes.

Friends_and_family Family

10/10

Exceptional

19 Jun 2023

Amanda

A refreshing change

What a refreshing change. Wonderful, helpful, welcoming staff. It was such a pleasure to stay here and we would definitely go back! Some more lighting out on the patio would be good but just a small
Observation, it didn’t impact our stay.

Partner

8/10

Excellent

12 Jun 2023

Karen

Would definitely stay again.

When we had a problem with check in the receptionist couldn't have been more helpful in solving the issue quickly and efficiently. The pool is a great bonus - a good size for lane swimming but also shallow enough at one end for young children. Cooked breakfast and dinner were to a very high standard although service was a little slow at dinner. The room was large and the bed very comfortable, and there was loads of hot water for baths and showers.

Partner

10/10

Exceptional

12 Jun 2023

Kim

Had a lovely quiet romantic night
Excellent stay
Would recommend

Leisure Partner

6/10

Pleasant

09 May 2023

Neil

..

Unfortunately, another property of this company in dire need of upgrade / tlc. Extensive peeling paint in bathrooms, worn carpeting. Door locks that failed every day (magnetic cards). Modernizing and general maintenance/ upkeep recommended.

Comfortable rooms though and nice pool. Didn’t make up for the overall experience.

They could do so much more at their properties if they tried. And no flexibility on check in - despite room being ready, there wasn’t the staff to check them. So rigid 3pm check in regardless. A negative in customer service.

Will look elsewhere, smaller boutique hotels on my next visit.

Friends_and_family Family

6/10

Pleasant

09 May 2023

Verified traveler

A mixed review

We stayed for a one night family break and was warmly welcomed by reception. We had received a call a few days before arrival confirming our booking and to enquire what time we would like breakfast as they were very busy.

The room was OK. A little dated and some TLC needed particularly in the bathroom. We booked a four poster, but was not given one sadly, The bed was comfy and the room generally clean with the exception of some food under the bed and mould behind the bath taps.

The biggest disappointment was the food. We were told the restaurant was busy which we found encouraging so booked upon arrival. We couldn't book for the time we wanted so headed down a little earlier to find only two tables occupied and then for the entire night only one other table arrived......the food was disappointing. The skewers were small, lacking in flavour and extremely overpriced. The options were not great and in hindsight I would have ventured out to a local establishment and sampled their food instead...quite a few around (so we found out the next day). Breakfast felt overpriced at £12.95 per adult and although every cereal you could think of was available there was little choice of much else. Again the restaurant was virtually empty so did wonder why they felt the need to call...

This being said, we had a nice family break. The pool was nice (a bit cold) and the sauna out of order, but the surrounding area really helped and the horses on the other side of the road were fab

Friends_and_family Family

8/10

Excellent

03 May 2023

Stylianos

The Forest Lodge was a great place to stay in New Forest. The facilities could do with a bit of freshening up and I mean mostly the rooms where some furniture or door frames or walls were a bit damaged. Apart from that the staff was great and the overall experience was really good. Would go back again.

Leisure Family_with_children

8/10

Excellent

01 May 2023

Jane

One night stay

One night stay in executive suite. Friendly staff. Bed comfy, dated bathroom needing some decorating, pool a bit chilly for our liking, breakfast wasn’t included so quite pricey overall, no free range eggs but there was an alternative vegetarian option, good location for Beauleau visit and easy parking. Nice pub next door for dinner.

Partner

8/10

Excellent

13 Apr 2023

Verified traveler

Hotel was good, although the ladder to the bunk bed was loose and the kids were somewhat nervous about it, and the extractor fan did not work in the shower.
Breakfast was lovely, but our main meal however was poor. With the dinner not matching the description on the menu and generally not of good enough standard for the price.

Friends_and_family Family

6/10

Pleasant

05 Mar 2023

Sung Jin

bed condition..for real

bed was un horrible shape
my back still aches
otherwise ok but isnt bed important??
it felt like a 20yr old bed

Friends_and_family Family

4/10

Poor

20 Feb 2023

Miranda

Staff very friendly, welcoming and helpful, but there is a lot that needs improvement at Forest Lodge.
I responded to the check in email by phone, the receptionist asked for our breakfast time preference. On arrival at the hotel we still had to wait in a queue and give all our details. I was asked about breakfast booking and dinner which I had already done. On the booking form I asked for two extra pillows, these weren’t supplied.
The room was nice but the bathroom was in need of a makeover, tired and tatty, the water took ages to drain from the sink, loose toilet roll holder, corroded toilet flush handle, grotty white nylon shower curtain.
The phone was dirty and needed a good clean with antibacterial wipes, also I couldn’t ring down to reception and had to unplug the phone at 3am as it was beeping incessantly even though the receiver was firmly on the hook.
Went down to breakfast at our 9.30am booking, we were left waiting for five minutes, the couple in front of us were finally shown to a table but we were ignored. Another few minutes later we were told that there wasn’t a table for us yet, I said that we had booked for 9.30am this is unacceptable in a four star hotel, I have never encountered this before. We were asked to wait in the bar area for a further five minutes. Pointless to have time slots if they overbook. No bottled water to buy for going out. Bar poorly stocked, whisky served in a cheap thick glass, stingy vegetarian breakfast, won’t go back.

Partner

10/10

Exceptional

18 Nov 2022

Brent

10/10 great warm welcoming staff

Great place to stay at with excellent customer service.
One of the best quality breakfasts have had at a hotel !
Definitely be back with more customers to entertain.

Business

6/10

Pleasant

19 Oct 2022

graham

GOOD AND BAD

Stayed here for four nights, disappointed with our room, it was classed as a snug, they weren't kidding you couldn't swing a cat in the bathroom. Also we had no hot water despite complaining about it. We ended up having a hot shower in the dressing room by the swimming pool. The first night we was there we had an evening meal in the dining room, service and food was excellent. We had breakfast in the hotel every morning again the food was excellent the service was 2nd to none. It's a pity they couldn't get their hot water sorted out. I'm not sure if I would ever recommend this hotel to anybody.

Partner

10/10

Exceptional

02 Oct 2022

Maureen

Excellent for visiting the Southampton boat show

Leisure Partner

10/10

Exceptional

08 Sep 2022

Nadine

Pleasant experience

Excellent service. Very comfortable and near the village.

Partner

4/10

Poor

03 Jun 2022

Donna

Overpriced

Disappointed with the hotel overall. Room was tired. No valance on the beds, no toilet lid on the toilet. Skeleton staff, kept waiting at the reception and bar as unmanned. Would not recommend as stayed in nicer hotels which were much better value for money.

Friends_and_family Family

6/10

Pleasant

30 May 2022

Jonas

Family weekend.

Location is superb. Only half of the beds were made after our first night. THe cleaners didnt remove empty milk packets. The swimming pool was very cold. The sauna was filthy and not working and probably not even safe yet the door was open. Breakfast mediocre. The location made up for it and we enjoyed our mini break.

Friends_and_family Family

6/10

Pleasant

22 Apr 2022

Verified traveler

Excellent location.
Staff and service - fantastic.
Bedrooms - tired, not clean.

Friends_and_family Family

4/10

Poor

17 Apr 2022

Lisa

The hotel didn’t tell us there was a party happening in the function room. So loud band music playing all evening.. not ideal for anyone let alone with three children trying to get to sleep.

Aside from that, hotel fine. Pool nice.

Leisure Family

8/10

Excellent

14 Mar 2022

Kayleigh

Lovely and perfectly located hotel

Really lovely hotel and a great stay, would love to return. Fantasic location, walking distance to the lovely high street and central to everything the New Forest has to offer. Rooms are lovely and a good size, bedding lovely, mattresses could pos be a bit comfier, not too bad though. Only negative really was changing rooms by pool werent great, main one closed and other was family changing room, no lock and toilet clearly hadnt been working or cleaned, wasnt in keeping with the great quality of everything else at the hotel. Pool itself was really lovely though so after first time we just changed in our rooms.

Friends_and_family Family

6/10

Pleasant

19 Feb 2022

Mark

Hotel location was brilliant. Staff were friendly. We had a family room as we are 5 and the Z bed was broken with slats missing. Staff were sympathetic but didn’t offer any solution or good will gesture which I think would be reasonable considering we are booked as a 5 but only 4 can have a bed that’s not broken!!

Leisure Family_with_children

8/10

Excellent

15 Feb 2022

Alwin

The rooms do not all look like rooms on website. We stayed in a room the looked tired and needed some refreshing. The staff and food we’re good though.

Leisure Family_with_children

8/10

Excellent

24 Oct 2021

Sarah

Lovely stay

Lovely stay. Clean and comfy and enough breakfast to fill my children’s tummies! Will stay again.

Friends_and_family Family

6/10

Pleasant

19 Oct 2021

David

Weekend break

Positives - Great location and great breakfast (service & food) .
Negatives - No changing facilities open for pool so expected to walk through bar in swimming costume as no robes provided. Dinner was disappointing. Very poor menu choice for standard of establishment. The quality was not great either the “stone baked” pizza looked like it was a frozen pizza from the supermarket.

Partner

10/10

Exceptional

22 Jul 2021

Verified traveler

Great location just a few minutes walk from the village shops & visitor centre. The room was lovely & the staff were very helpful, we would definitely go back for a longer stay.

Leisure Family_with_children

10/10

Exceptional

12 Aug 2020

Neil

Tricky times! - Great stay!

Excellent stay under what are really tricky conditions for the staff to work in. They worked so hard to make things right despite a complete lack of understanding from some customers. Lovely place to stay and well done to all concerned!

Partner

6/10

Pleasant

28 Aug 2019

Paul

Shattered and disappointed

We have just recently returned from a night away and couldn’t wait to get home. Unfortunately my children had to share a very uncomfortable sofa bed. We also were woken up very early by bins being empty at 5.30am. We came back shattered. I liked the location of this hotel but probably would not book this again.

Friends_and_family Family