Name: Novotel Southampton
Address: West Quay Road, 1, Southampton, SO151RA, GB

10/10

Exceptional

28 Jul 2026

Rakesh

As family we needed a room to crash after a day trip to Peppa Pigs World. Before I arriving I already knew the Air Con and Wi Fi weren’t working. However there were solutions to the problems. For me getting free hot milk from the bar for my toddler was a big deal. The room itself was spacious with a double bed and double sofa bed. We’re only there for one night so the hotel managed my expectations before arriving.

4/10

Poor

28 Jul 2026

Gareth

No aircon and 27 degrees outside meant it was impossible to get comfortable. Staff were fine. Amenities were ok but the bar area is a bit tired. For the price, there are way better hotels in Southampton and I probably won't stay here again.

6/10

Pleasant

25 Jul 2026

Fernando

Although the room was good, they let us know a couple days before that tha air conditioning was not working. We had to sleep with the windows open do to the heatwave.

6/10

Pleasant

25 Jul 2026

Shane

Lovely hotel - nice staff. But heat in room was unbearable. Small fan provided. Window will only open a fraction. It wasn’t even one of the super warm days. Could only try sleep on top of bed with window noise from the road below from the window opening - which was needed. Never again. I’m sure it’s perfect to stay in outside the summer months though.

8/10

Excellent

23 Jul 2026

Sophia

Breakfast was below standard, dinner was not good,

10/10

Exceptional

22 Jul 2026

Sanjeev

Clean and spacious rooms, nice bathroom with both shower cubicles as well as bathtub , friendly staff and nice full English breakfast if you have opted for that. Just a note, you will have to pay for car parking (£12 per night)

10/10

Exceptional

21 Jul 2026

Kevin

Overall we had a great stay! Hotel was very clean and staff were very helpful. Especially calling us a large taxi to drive our party to the cruise terminal.

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Teresa

Clean,convenient , helpful good breakfast

Friends

10/10

Exceptional

19 Jul 2026

David

We had problem with a parking sheet that needed printing for our cruise, the lady on reception was very helpful and printed it straight away. Job done nice lady.

Partner

8/10

Excellent

17 Jul 2026

Daniela

Clean room and bathroom, staff really friendly and helpful

8/10

Excellent

16 Jul 2026

Kim E

This was a one night stay before taking a cruise. Location was near the cruise port and an easy UBER ride. We were notified ahead of time that there was no AC. Even though it was very warm outside our room temp was manageable by using a table fan that was furnished with each room. We arrived early and the staff made very effort to get us into our room which was greatly appreciated. We had a good stay.

Partner

6/10

Pleasant

14 Jul 2026

Donna

This is a VERY basic hotel. Also - no A/C. Looking very worn. If you are staying here to catch a cruise, it is not a walk to the port.

Family

6/10

Pleasant

09 Jul 2026

David

We were in Southampton on one of the hottest days of the year. The hotel is not air conditioned. A small fan was provided, but it was an unbearably uncomfortable night and neither of us were able to sleep. I have stayed at the Novotel numerous times over the past two decades and the hotel is increasingly dated and tired, especially the bathrooms. Considering increasingly hot summers, the owners of the hotel should invest in Air Conditioning.

Partner

8/10

Excellent

07 Jul 2026

Juanita

Our stay was good for the one night.
I found it a bit of an inconvenience having the toilet in a separate room from the sink

Friends

6/10

Pleasant

05 Jul 2026

Yi

The layout of the room is very outdated: the toilet is in a small and isolated room that hasn't a sink, makes us very inconvenient. The room isn't small but lacks of table to place our opened luggage. The lights

8/10

Excellent

05 Jul 2026

Frances

Did not have air conditioning which was an issue however I should of checked before booking. Rather dated overall but the staff were lovely. Superb location for access to the station, city centre, Isle of Wight and the cruise ships. The food was very good but also check out the TGIFriday as despite the negative reviews we found very good, just go a little later to avoid the family rush. Overall l would recommend.

Partner

8/10

Excellent

01 Jul 2026

Michelle

For US travelers, it would have been nice to know that there are no USB ports in the rooms, NO air conditioning and should buy a portable plug converter before coming.

Partner

10/10

Exceptional

29 Jun 2026

Nina

Ideal location of hotel to attend guildhall concert.
Clean, comfortable room bit dated but met needs.
Staff professional and welcoming

Friends_and_family Family

2/10

Poor

28 Jun 2026

Robert

No air conditioning it was terrible

Family_with_children

8/10

Excellent

23 Jun 2026

ARSENIO

Breakfast was excellent! Staff were extremely helpful, and courteous. I would like to mention Catherine from the reception for her help explaining how to take the train from Southampton to London.

Family

10/10

Exceptional

19 Jun 2026

Joan

Perfect location right across from the train station and quick uber to cruise port etc. No a/c so would be uncomfortable on a hot day.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

JIMMY

Walk to national express bus or cruise ship.

Family

10/10

Exceptional

16 Jun 2026

Carol

Loved everything about this property. The staff was lovely

4/10

Poor

13 Jun 2026

Gary

Breakfast was a bit of a disaster. Ordered 2 poached eggs just as another visitor ordered 2 poached eggs. It would seems the chef was told to cook 2 poached eggs. After waiting about 10 minutes 2 poached eggs were produced and the other visitor took them. I asked the chef about my 2 poached eggs. He had no idea anymore we're requested. He said 3 minutes. By this time the rest of my breakfast was cold. 3 minutes later the chef said my eggs would be another 2 minutes. I cancelled at this point. I don't argue with chef before they cook my meal (trust issues). I ended up having nothing to eat at all. A very expensive rubbish breakfast experience.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Andrew

NA

8/10

Excellent

10 Jun 2026

Looda

Great place to stay

Very central and a short walk to most things
No A/C but fortunately the weather was cool

The biggest complaint is not being able to open the windows because of a security strap. This was a great disadvantage

8/10

Excellent

08 Jun 2026

Geraldine

Conveniently located to cruise port. Quiet and clean

Friends

10/10

Exceptional

08 Jun 2026

Jian Hua

Staff is very friendly and helpful.

Family

10/10

Exceptional

06 Jun 2026

Andrew

Clean room.

Partner

8/10

Excellent

05 Jun 2026

Clarke

Close to cruise terminal

Partner

8/10

Excellent

04 Jun 2026

Joyce

The bed was comfortable. Upon leaving there were no luggage carts available. There was a convention going on and my husband had to bring our luggage down one piece at a time. I am disabled and couldn’t help him.

Partner

4/10

Poor

03 Jun 2026

Rajendran

no air conditioning. Keep this in mind.

10/10

Exceptional

02 Jun 2026

DANIEL

Everything was great however is time to have a proper air conditioning system.

Is too hot for a fan.

8/10

Excellent

01 Jun 2026

Dan

.

10/10

Exceptional

31 May 2026

Alan

All the staff we came into contact with were excellent and very accomodating. Good choice of food at a reasonable price from the bar. Choice & quality of breakfast items was good. Room is a little dated but comfortable. Biggest downside is teh lack of air conditioning.

Partner

8/10

Excellent

31 May 2026

Sharon

Stayed here for 1 night for a concert at the St Mary's Stadium. Easy parking £12 overnight. Easy walk to stadium. Clean simple hotel. Staff all lovely. Would definitely stay again

Friends_and_family Family

8/10

Excellent

31 May 2026

Piyush

Good base to explore New Forest. The restaurant onsite has a good menu. Be aware, the Gym and pool allow only 12 guests at a time, so you might have to wait sometimes. Parking available at the hotel for £12 per night.

Family_with_children

6/10

Pleasant

31 May 2026

Rob

Room was very hot as no air com although a fan was provided

Partner

10/10

Exceptional

30 May 2026

Joanne

Room was lovely and so were the staff, stones throw from the station, would definitely stay again.

Family

4/10

Poor

28 May 2026

Marlon

Don't bother with this place, try next door. To be fair, there was an IT glitch that staff had to work around. However, while some staff treated me like a person—notably K, who told me she was from Ukraine—others did not. It seems that the management knows that this place is on borrowed time and wants to collect money for doing as little as possible. One member of staff wasn't even motivated enough to tell me the correct pricing for breakfast.

Self

6/10

Pleasant

28 May 2026

Tanveer

Being a four star hotel you would expect some standards and more amenities in the room.
Check in wasn’t great, waited quite some time for it, room as said earlier I would have expected more amenities, like slippers, bath robes, breakfast too more hot food options, not just full English breakfast.

Friends_and_family Family

6/10

Pleasant

28 May 2026

Helen

The staff member who booked us in was rude about parking cost and added breakfast I thought the hotel was extremely overpriced £12 parking £18 breakfast each 3 rounds of drinks £15 per round so will not be staying there again when we go back to southampton in september
The water in the fridge should have been informed it was complementary and not enough coffee sugar and milk

Partner

6/10

Pleasant

28 May 2026

Nora

No air conditioning in the hotel. It was 86 degrees. Can open the window but barely. Even the restaurant was hot. Bathroom was clean but needs a serious facelift. On the plus side, very close to the train station and cruise terminal. Staff was very friendly.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

jan oscar fredrik

Very friendly staff and great breakfast!

Self

10/10

Exceptional

24 May 2026

Sridhar

Great location within walking distance from station. Very welcoming staff and clean rooms.
They state clearly no air conditioner.
Very friendly breakfast staff and delicious breakfast.

Self

10/10

Exceptional

24 May 2026

Maureen

Great location for cruise

Self

8/10

Excellent

23 May 2026

Frances

NO RESPONSE

Friends

6/10

Pleasant

23 May 2026

donald

No air conditioning is really unacceptable for a Novotel hotel.
Also, no phone in the room is unheard of for a Novotel property.
We should get a partial refund for the above mentioned 2 major normal amenities Nit being available.

Partner

10/10

Exceptional

22 May 2026

Mary A

Excellent would stay here again

Friends_and_family Friends

10/10

Exceptional

22 May 2026

Rita

No a/c but not an issue when we were there. Staff exceptionally helpful. Close to walk to mall and a McDonalds. Great job!

Friends_and_family Family

8/10

Excellent

21 May 2026

Ling

The room is clean and spacious.

Partner

10/10

Exceptional

20 May 2026

Claude

room clean good breakfast

Partner

8/10

Excellent

19 May 2026

Jennifer

Overall experience was great except the wifi in the room wasn’t working. I had to go downstairs in the lobby to order food from outside. When traveling from abroad, like me, the cellphone network is not the greatest.

Self

10/10

Exceptional

18 May 2026

Victoria

Great hotel with helpful staff and ideal location.

4/10

Poor

16 May 2026

Paul

Vastly overpriced and understaffed for what it is. Reminded me of a 1970's idea of what a reasonable hotel was. Positives: the staff are great but not enough of them. If they're on minimum wage it's criminal, they were so busy and deserve a LOT more.
Negatives: Executive room, really? Separate toilet and bathroom with 1970's rendering on the walls. The TV is one step up from Cathode ray tubes, no casting here! Air con? Nope, you get a fan, in any colour as long as its white! Restaurant, apparently opens at 6pm but no-one there til 6.45. Gave up and went to the local Italian. Breakfast, nearly £20 per person and one, yes 1 Coffee machine for a restaurant that looks like it accommodates 100+. We waited nearly 15 minutes for Coffee by which time our breakfast was cold. The hotels one and only redeeming feature is it proximity to the docks. That's it. And at £260 per night per room you know it's a scam. Avoid, stay further out of town and use the short stay car parks by the docks.

Partner

10/10

Exceptional

16 May 2026

Gretchen

Staff was super nice. Room was clean. Our only issue was a lumpy mattress on the pull out couch. Otherwise, very convenient to the cruise ship and stores.

4/10

Poor

14 May 2026

Judith

The property does not have air conditioning, there are no phones in the rooms so if you have an issue or need something, you have to see someone at the desk. There were no washcloths in the bathroom. The beds were hard.

Friends

8/10

Excellent

14 May 2026

Venkata

Close to conference venue

Self

10/10

Exceptional

11 May 2026

Nguyet Lan Thien

.

Family_with_children

10/10

Exceptional

10 May 2026

christine

Nothing to complain about

10/10

Exceptional

10 May 2026

Neelima

Great location for train station cruise terminal (15 min cab ride). Close to shops so you can buy any last minute items including a ‘Boots the chemist’ for pharmacy items. Nice hotel. We have stayed there twice now

Partner

8/10

Excellent

10 May 2026

Catherine

The wifi didnt work past the bathroom area. No access from the bedroom at all.

Partner

6/10

Pleasant

08 May 2026

Mark

Needs updating. Air con needs fixing.

Partner

8/10

Excellent

03 May 2026

Tania

Internet connectivity was poor. However when infofmed to the staff. At once our room wS changed for better connectivitu. Also extended 30mins checkout time. Overall, helpfull and friendly staff.

Friends_and_family Family

8/10

Excellent

03 May 2026

Nicola

Overall a great stay. Location perfect for walking to/from Cruise Port and city centre. Pool and sauna lovely to chill out. Found it odd that the toilet in our room is separate from the rest of the bathroom. Comfortable bed and plenty amenities in room.

Friends_and_family Friends

6/10

Pleasant

03 May 2026

Pamela

Hotel old and dated. Childrens area ok. Tables left for ages un cleared. Ants of table at reception and later found one in the fridge in my room. Rooms very hot and only a fan to help cool down which doesnt do much. Not enough staff at breakfast to help re stock or clear tables.
Stayed at this hotel 2 separate nights before and after cruising with 2 kids and both times asked for early check in if possible and neither times was our room ready before the 3pm check in. I understand they have to clean the rooms but i was willing to pay extra to get into the room earlier, i thought they might have asked the maid to do our room as priority but no. Drinks in hotel were very expensive so we only had 2. Overall it was ok but i wouldnt stay again

Friends_and_family Family

4/10

Poor

30 Apr 2026

Ann

We booked a fully wheelchair accessible room with roll in shower. The room had a bath which my husband wasn't able to get into. Also there was no air conditioning and the room becmane hot during the night. Would not book this hotel again as it did not meet our booked requirements

Partner

10/10

Exceptional

30 Apr 2026

Sharmila

Good location of hotel

10/10

Exceptional

30 Apr 2026

Meri

Excellent staff and location for our cruise out of the Mayflower terminal

Friends

10/10

Exceptional

26 Apr 2026

genie

I didn't try the breakfast, the room is clean, & helpful stuff.

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Amanda

Lovely room. Great breakfast. Lovely staff.
Downsides were the toilet in the room is separate to bathroom and quite claustrophobic. There’s not much room. And secondly there’s no flexibility regarding using the swimming pool which is why I booked the hotel. Most hotels if they have restrictions on only so many allowed in the pool at one time, having a booking rota so you can pick a convenient time but there aren’t this flexible and you can only use it once checked in or before checking out. So we never got to use the pool at all. We had breakfast quite late so no time for using pool before checkout. They should have a better system

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Amanda

Clean and tidy room with a comfy bed, slightly outdated but still good for a business trip. Pool was good and gym facilities too. Drive in room was really handy

Self

10/10

Exceptional

24 Apr 2026

Linda

Reception and dining area lovely and clean as was our room.
Staff very friendly and helpful.

Partner

10/10

Exceptional

20 Apr 2026

Joe

Stayed here after our cruise for one night

Room was clean a quite a good size

Staff where helpful and friendly.

Nice and close to shopping mall and plenty of food options

Would stay again

Partner

10/10

Exceptional

18 Apr 2026

Mathew

All good and as described

10/10

Exceptional

17 Apr 2026

Susan

Only issue was lack of AC…didn’t affect us but summer time could be a problem. Room clean, breakfast great, staff were lovely. Can walk from train station which is a bonus.

Partner

10/10

Exceptional

14 Apr 2026

Masuma

Breakfast menu was fresh and had a good variety. Breakfast staff were exceptionally good and check in was smooth

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Patrizia

All very good even the price!!!! The receptionist amazing, good job!!!! Professional, kind, smiling, friendly…..the pool and the gym also nice and included in the price of the room!Amazing!
Maybe need more selection of good spirits in the bar ( no tequila)!
Thank you everyone!

10/10

Exceptional

10 Apr 2026

Stephen

Well kept

8/10

Excellent

06 Apr 2026

Elizabeth

Nice hotel, good food and facilities and close to the station.
Comfortable, clean and quiet.

Partner

10/10

Exceptional

01 Apr 2026

Nigel

Our room was clean and well prepared. The full english breakfast was excellent with plenty of choice, and the bar was well attended in a very pleasant ambience.
All the staff were very pleasant helpful and professional, you couldn't ask for better.

10/10

Exceptional

27 Mar 2026

Faun

Clean room, very friendly staff, quiet rooms, couch and desk chair were very comfortable, had a reliable safe and mini fridge that held all our items needing refrigeration overnight. A great little stay for us before heading up to see the coastal causeway. It was across the street from the train station so very convenient for travellers such as ourselves.

Partner

6/10

Pleasant

19 Mar 2026

LIse

Fridge light blinked all night. Had to cover with jacket

Partner

4/10

Poor

13 Mar 2026

Elaine

Food appalling
Room cool to cold

Partner

10/10

Exceptional

07 Mar 2026

Avril

Good location, close to everything, clean and comfortable, good facilities.

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Simon

Reception and dining nice, staff friendly, rooms very dated and tired

Self

8/10

Excellent

28 Feb 2026

Gurminder

The staff are friendly and approachable

Self

8/10

Excellent

26 Feb 2026

ROBERT

Friendly staff

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Helen

Friendly staff and so helpful made it so easy to book in and pay for car park rooms got everything you need

8/10

Excellent

15 Feb 2026

Laura

Easy check-in. Room was clean. Toilet in a separate room with no sink - main bath has separate tub and shower. Great location between the train station & port. I had to leave before breakfast (paid with booking). Early bird choices were a sandwich, piece of fruit, & drink. No yogurt, no pastries/muffins. Mine was an unripe banana and a cheese sandwich - 2 pieces of cheese on dry bread - and a coffee.

Business

10/10

Exceptional

26 Jan 2026

Andrew

Very nice and clean room and the reception staff were very helpful.

Self

10/10

Exceptional

13 Jan 2026

Gerald

Yes

Partner

10/10

Exceptional

12 Jan 2026

Ella

Great staff

Leisure Partner

10/10

Exceptional

06 Jan 2026

Marc

Great stay

6/10

Pleasant

03 Jan 2026

Christopher

Very good hotel. Thevroom was clean and the staff were lovely. The only diwnside was the rooms were very hot with no way of altering the temperature. Even though itbwas -4 outside, wr had to keep the windows open just to make the room comfortable

Partner

10/10

Exceptional

27 Dec 2025

David

None only cleanliness of hotel stay staff communication was limited

Friends_and_family Friends

10/10

Exceptional

23 Dec 2025

Neelima

Convenient for the Cruise terminal. We got a short taxi from the hotel to the Terminal. Easy walking from the hotel to restaurants and shops. Nice gym and nice hotel

Partner

10/10

Exceptional

15 Dec 2025

STEPHEN

I didn't have breakfast but as a hotel it was convenient location, very well laid out room with everything. Also enjoyed the gym and swim facilities. The reception staff very friendly and helpful

10/10

Exceptional

14 Dec 2025

Joseph

We didn't eat breakfast in the hotel. This is a great property for a stay before our cruise departs

Leisure Family

10/10

Exceptional

09 Dec 2025

Natalie

Very friendly staff

Self