Name: Best Western Chilworth Manor Hotel
Address: Chilworth, Southampton, SO16 7PT, GB

8/10

Excellent

25 Jul 2026

Derek

I am Gluten free and found the bread offered inedible resembling cardboard. Pity as porridge was good. And staff very helpful otherwise. Iam also partly disabled and need a walk in shower, which I was expecting. Consequently I was unable to shower as I couldn't get into the bath. We would definitely come again if I can have a walk in shower and better GF bread please.
Thank you

10/10

Exceptional

20 Jul 2026

Lynne

Lovely Hotel should be more than 3 stars.

Partner

8/10

Excellent

19 Jul 2026

Irek

Four stars because I had brown water in the shower. Clearly there was some refubrishment on water system done and nobody drained dirty water from the pipes. Otherwise than that a good stay. Comfy bed. Decent room size, helpful staff.

Self

8/10

Excellent

19 Jul 2026

Mathias Chris

Very friendly staff and extremely dog friendly. The food was nothing special but fairly priced so not going to complain too much about that.

Partner

8/10

Excellent

17 Jul 2026

Peter

Hotel.has great charm. Very good food. The staff was incredible. Only drawback was no air conditioning.

Partner

4/10

Poor

17 Jul 2026

Eddie

Really need to use a vacuum cleaner around the bed

Partner

10/10

Exceptional

12 Jul 2026

David

July 2026 - Beautiful building set in lovely grounds. Room was clean and bed comfy though it didn’t have air conditioning which we could have done with in the heatwave. Food in the restaurant was good and buffet breakfast was very good with plenty of choice

Partner

6/10

Pleasant

10 Jul 2026

Eddie

Needs updating in general
Around the bed was dusty to say the least

Partner

6/10

Pleasant

08 Jul 2026

Tracy

Lovely old building; however bathroom could have done with a deep clean. It was an extremely hot day and, although there was a fan, we had to close the window due to outside noise and it was stifling. We were notified only the day before that the hotel was hosting a prom and they were all congregating outside in the garden under our window! Asked to be moved but manager said hotel was full and asked\" what do you expect me to do?\"
On a positive note, food was good and pool was lovely. Will not book again.

Partner

6/10

Pleasant

05 Jul 2026

Laura

Room needed a proper clean, can see animal fur in rooms, mould and dirt in bathrooms.

Put one set of towels in the bathroom and then you have to hunt for the other set in the wardrobe.

Pool times for children are slap bang at children’s dinner time so they can’t use the facilities.

The room where the party was was nice and cool.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Ian

Good location, rooms need a refurb. Breakfast great and staff friendly.

Self

10/10

Exceptional

04 Jul 2026

Carole

Great hotel but out of the way. Worth it because of the beautiful grounds. Suite was wonderful and staff were very helpful. Would stay here again.

Partner

10/10

Exceptional

29 Jun 2026

Karen

Good choice of breakfast items

Self

10/10

Exceptional

25 Jun 2026

Rebecca

My son and i had a lovely stay here on my birthday and the staff and food were great.
However one of the reasons I picked this hotel was the pool. When we went to go in the pool we were told children are only allowed on 4:30-6 daily! I thought that was ridiculous! When we managed to get in there for half an hour there was a teenage girl lying on one of the loungers vaping and swearing which was nice at all!

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Stephen

Breakfast

Partner

8/10

Excellent

20 Jun 2026

Walter

Nice , 2nd time staying here , no complaints, staff nice and helpful. Property showing a little wear and tear but nothing major . Enjoyed my stay there as a stop off before going on my cruise .

Self

10/10

Exceptional

11 Jun 2026

Alison

Fabulous hotel! Great location for the Seawork expo I was attending the following day. All your staff were amazing, so friendly and helpful. I'm particularly grateful to one of your female bar staff who retrieved my laptop which I left on a seat after a meeting, really sorry, I don't know her name but I'm so grateful. This was a work trip but I'll definitely be back whether for professional or personal reasons.

Business

8/10

Excellent

06 Jun 2026

Talbot

Staff were excellent, food was great. Room was adequate but a bit tired.
Overall it was an convenient place to stay over night while visiting the area.

Self

6/10

Pleasant

02 Jun 2026

craig

everything was really good, staff good, restaurant staff the evening were fab, HOWEVER breakfast the following morning was nothing but shambolic and ruined a really good visit

i stood at the waiting area for 15-20 minutes with no a person in site to ask/help , eventually i just walked out and left

Self

8/10

Excellent

01 Jun 2026

Kathie

Beautiful conservation area for a relaxing walk!

Partner

6/10

Pleasant

01 Jun 2026

Glen

No air conditioning

8/10

Excellent

29 May 2026

Tom

Ok, dated rooms. Doesn't stand out. Breakfast ok

Business

8/10

Excellent

29 May 2026

Hakan

Great place to stay if you are in the area for business or a short leisure break
Great staff!
Short walk to the Chilworrh arms pub if you want decent food

Business

10/10

Exceptional

27 May 2026

LORRAINE

Lovely location, nice room great breakfast

Friends

10/10

Exceptional

26 May 2026

Michelle

WHAT AN AMAZING LOCATION, THE GORUNDS AND HOTEL WERE FANTASTIC

Self

8/10

Excellent

17 May 2026

Keith

No pool due to maintenance which was a real upset. Rooms were basic, clean and no issues for the price. We had ordered connecting rooms and had to ask for the door to be opened between them. Breakfast was good only negative was the coffee machine didn’t warm the milk. We tried 3 times and it was always the same. Good for one or two nights and free parking was a bonus.

Family_with_children

8/10

Excellent

15 May 2026

Kevin

The setting is beautiful - long walks with the dog.
The entrance / bar area welcoming and excellent service and food ( even self service breakfast managed to keep everything hot and fresh).
I was disappointed in the cleanliness of our en-suite and that the pool was closed ( these things happen but I felt they could have warned us and the sign did say indefinitely).

Partner

10/10

Exceptional

14 May 2026

Barry

We didn’t have Breakfast as meeting up with relatives at Restaurants in Bishops Waltham and Winchester. However, it was a quiet and peaceful Hotel in lovely Grounds with friendly staff and accommodation suitable for most stays at reasonable prices. Cruise packages would be an excellent reason to book this Hotel.

10/10

Exceptional

11 May 2026

Andrew

Great place to stay before a cruise

10/10

Exceptional

10 May 2026

Gareth

A great place to rest before work

Friends_and_family Family

6/10

Pleasant

04 May 2026

Danielle

Staff very helpful and polite. Breakfast and lunch snacks reasonable, tasty and plentiful. Was disappointed to have a small double sized bed and nothing bigger available. Given the room size I’m sure the beds could be larger. My husband suffers a bad back and I have recently had a stroke. In my opinion an executive room would at a minimum have a king size bed.

Friends_and_family Friends

6/10

Pleasant

04 May 2026

Jon

This hotel is nice enough but needs investment and to examine its pricing structure. It looks and feels dated. Everything was 'okay'. Clean with good staff, but the food and rooms were average at best and extremely overpriced.

The most annoying thing for me was that a pint of lemonade and lime was more expensive than any of the pints of beer. That is simply wrong.

I had an Executive Room. This just means that your room is in the original house rather than the annex. Again, it was 'okay', but was dated and very, very small. I confirmed at reception that it was an Executive Room. The receptionist had obviously been asked this before as they weren't surprised in the slightest by my asking. My friends who had standard rooms had larger, better rooms and paid less. I would normally pay half the price for this type of room.

We had dinner in the restaurant on the first night. It was very average and very expensive. Portions were small and the taste nothing special. We agreed we would not eat there on our second night. We went to a local pub which is 5 minutes walk away. The meal was delicious and less than half the price.

Breakfast, likewise, was average. I've never seen so many differently sized plates stacked for use by the customers. It is a breakfast buffet, and it was luke warm.

If I had paid half the amount for this hotel, I would have been pleased and given it a good review, but, as it stands, it is way overpriced, average and I would not stay there again.

Friends

10/10

Exceptional

02 May 2026

Sandra

Lovely hotel set in very pleasant grounds. Our room was spotless and very comfortable. All the staff were very polite, friendly and helpful. We would definitely stay again.

Partner

8/10

Excellent

21 Apr 2026

Joanne

Could be better quality cooked breakfast

Partner

6/10

Pleasant

18 Apr 2026

Neil

Not a bad hotel by any means. Was a bit disappointed in the pool area and staff at the pool was a bit pre occupied talking to her friend. Room was decent and breakfast nice. Would stay again as the price was pretty good.

Partner

10/10

Exceptional

17 Apr 2026

Anthony

Very good breakfast, hotel set in peaceful surroundings with good facilities.

Partner

10/10

Exceptional

10 Apr 2026

Kerry

Staff warm and welcoming, really beautiful bar area to relax an grab a bit of food in. Great gym for a hotel. Would definitely stay again. Superb value for money

Self

2/10

Poor

07 Apr 2026

Cameron

We visited the Chilworth Manor Hotel for our mini moon after we got married. The receptionist was very rude and abrupt when we arrived to pay before our wedding (before we got married) and made us feel unwelcome from the get go. We had booked an executive room which isn’t the cheapest room in the property and we were placed in a dark and dingy room with dark patches and holes on the netted curtain (room 6) clearly not the mini moon we expected however as we arrived at 1 am we were unable to switch rooms. Sadly we will not be staying again and has left a very sour taste after what was the best days of our lives.

Partner

10/10

Exceptional

04 Apr 2026

Murray

. Great staff. Breakfast was excellent.

Friends

8/10

Excellent

01 Apr 2026

Andrew

Room was good, staff nice,

8/10

Excellent

22 Mar 2026

Sarah

Evening meal waitress was fantastic.
Bit of mould in the bathroom.
Room was hotter than the sun when we arrived!

Family

10/10

Exceptional

18 Mar 2026

Charles

Great staff. Lovely afternoon

Partner

8/10

Excellent

16 Mar 2026

Claire

Ideal location to visit daughter at uni and have her leave halls for a night and spend time with us and her little brother. Chose the hotel for the grounds and that it looked peaceful. Although as it happens halls might have been more sedate!

Stayed on a Saturday night. Event on site. Loud music, raging arguments in corridors / bedrooms adjacent to the 3 rooms we booked. Loud s”x, underpants in the car park the next morning and other detritus, glasses of beer etc

The irony was having to pay a £15 surplus for a well behaved small dog.

10/10

Exceptional

15 Mar 2026

Natalie

Lovely hotel and staff were very good

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Ian

Stayed many times, always fine.

Self

6/10

Pleasant

10 Mar 2026

Katarzyna

We had a mixed experience at Chilworth Manor, but the staff really made the difference.
Initially, we were checked into a very small, basic room. The walls were in need of a fresh coat of paint and it felt quite tired. To make things difficult, we were placed right next to a couple with two dogs—which wasn’t ideal as we were staying with a baby.
Thankfully, the staff were lovely when we raised our concerns. They were very understanding and moved us to a larger room, which we really appreciated. It made the rest of our stay far more comfortable.
The hotel has a nice bar area with a good atmosphere. We also enjoyed using the pool; however, it’s worth noting that it seems to be run as a separate business rather than being exclusive to the hotel. It was quite busy during our visit because of children's swimming lessons taking up a lane alongside the regular swimmers, but it was still a nice facility to have access to.

Friends_and_family Family

6/10

Pleasant

10 Mar 2026

Sonia

No air conditioning staff in the morning was rude and not helpful they were more interested in having a conversation with each other on reception except for one young lad he couldn't be more helpful.

10/10

Exceptional

06 Mar 2026

Marion

Room was excellent value for money.

Family

6/10

Pleasant

27 Feb 2026

Susan

Bed was comfortable, room was spotlessly clean.
However the general appearance was of a very tierd decorations, fixtures and fittings.
Needs an upgrade.

Self

10/10

Exceptional

24 Feb 2026

rebekah

Another great stay

Self

10/10

Exceptional

24 Feb 2026

rebekah

Nice hotel, stayed many times.

Self

10/10

Exceptional

22 Feb 2026

Kim

Our room was spotless and comfy and warm,staff our excellent and breakfast although is pricey was nice.
Thankyou and see you soom.

Partner

10/10

Exceptional

19 Feb 2026

rebekah

Nice room, food and bar is lovely to relax in

Self

6/10

Pleasant

17 Feb 2026

Malcolm

The food was delightful. The bedroom floor was VERY creaky, each step generated a loud creak as was the room next door!

Partner

10/10

Exceptional

14 Feb 2026

Paul

Massive thanks to the receptionist who got me a room eventhough i had booked for the following day. Nice clean hotel, good room and ame ities

Business

6/10

Pleasant

10 Feb 2026

Jason

Room was very cold on arrival and took 2 hours to warm up - staff were super helpful but having the room out of action for the evening is just unacceptable

Business

10/10

Exceptional

05 Feb 2026

Kathryn

Clean

Partner

10/10

Exceptional

03 Feb 2026

Izzy

Had the most amazing stay! The staff were so friendly and accommodating, they helped me to decorate our room for my partners birthday. The room was so lovely, a very clean. Breakfast was amazing, a lovely selection! Will definitely be returning

Partner

8/10

Excellent

19 Jan 2026

Wendy

Clean staff very helpful

Partner

10/10

Exceptional

17 Jan 2026

Aimee

A perfect place to relax. Ample parking staff are polite and attentive. I will certainly return

8/10

Excellent

12 Jan 2026

Gary

Cold room

10/10

Exceptional

03 Jan 2026

Benjamin

Staff were really helpful and polite especially as it was twixtmas.
The breakfast was really great.
The rooms were clean, well maintained and spacious.

Leisure Family

8/10

Excellent

29 Dec 2025

Malcolm

Ideal short break

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Mark

Clean room. Very helpful staff.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Paul

Staff excellent, room very good, food very good. Everything you could need available.

Partner

8/10

Excellent

07 Dec 2025

Bill

Lovely setting, just a pity about the breakfast which is very limited.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Robert

Friendly staff, good breakfast, clean hotel

Business

10/10

Exceptional

30 Nov 2025

Michelle

We have stayed at Chilworth Manor many time whilst visiting family and it doesn't disappoint

Leisure Partner

6/10

Pleasant

22 Nov 2025

David

You should never put someone on with a mobility scooter on the second floor, when you only have one elevator that breaks down all the time.

Leisure Family

10/10

Exceptional

19 Nov 2025

Gareth

Lovely staff and a nice comfortable hotel with a good breakfast. Been before and will be visiting again. Lovely grounds in the spring, summer and autumn 🍁

Partner

10/10

Exceptional

18 Nov 2025

Waheed

Great classy stay....

10/10

Exceptional

16 Nov 2025

Paul

Polite attentive staff, very clean room.

Partner

6/10

Pleasant

16 Nov 2025

G W

Bathroom fixtures broken such as toilet seat and shower head rail.
Plug sockets beside bed are two feet two far away to be useful.
Pool unable to be used by child, unclear.

we were aerved

Friends_and_family Family

2/10

Poor

16 Nov 2025

Clare

The room itself was not well maintained, the sink was blocked and the toilet and bath were stained. The pool had children’s swimming lessons all morning, despite the room information saying children were only allowed in the pool between 4 and 6 pm.
There was a function on until midnight directly under our room which was very loud, and party goers sat outside our window drinking and smoking even after the event finished. When we rang the front desk about this after 11pm. They said they would help but it actually got louder!
When we complained in the morning the duty manager did not seem to be interested and said there was an event on.
Loud music and noise until 1:30am is not why we booked this hotel. We wanted to relax in a spa hotel!

Leisure Partner

10/10

Exceptional

14 Nov 2025

Selena

Lovely hotel with friendly and welcoming staff.
The pool and jacuzzi etc were fabulous and the receptionist on duty during my visit was super lovely.
Amazing attention to detail in the room including a split bin to help recycle used packaging etc.
Could perhaps have used and extra cover for the bed but otherwise a great room, great stay and great staff.
The breakfast was superb with plenty of choice and great service.
All in all a wonderful stay and I shall definitely be a returning guest.

Self

8/10

Excellent

14 Nov 2025

Anna-Marie

My room was lovely, the event was very nice and the food was lovely. All staff I encountered were friendly and helpful. My only concern was that on arrival when I gave my name, the lady on reception read out my room number when there were other guests arriving and within earshot. This is a security issue so I would ask you to remind your staff not to do this, please!

I am a friend of the team who organised the event and was disappointed to learn that they had to provide their own lighting as you do not set up the festoon lights until Christmas. They made the ambience of the room so I am astounded that you do not use them year round and think it was unfortunate that this could not be accommodated for a charity event.

Self

10/10

Exceptional

10 Nov 2025

Michael

The staff were excellant and very helpfull
Everything was great

Self

6/10

Pleasant

09 Nov 2025

James

Standard rooms are a bit dated and had grubby walls. The main building is very nice.

Leisure Family_with_children

8/10

Excellent

09 Nov 2025

STUART

Staff were polite and helpful. Friendly housekeeping. Nice communal rooms and surrounding gardens.

Leisure Friends

8/10

Excellent

06 Nov 2025

Jamie

Decent

Business

6/10

Pleasant

04 Nov 2025

Christopher

very thing was fine apart from the food

Business

8/10

Excellent

04 Nov 2025

Roop

Amazing facilities

Leisure Family

8/10

Excellent

30 Oct 2025

Philip

Safe vert friendly , Hotel. Clean and tidy room could do with a bit of make over but all in all very good ,would stay again

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Lesley

Excellent stay. There was a rather full car park due to an event and a wedding but we still managed to park. Hotel and staff were excellent.

Partner

10/10

Exceptional

29 Oct 2025

Karen

Excellent value for money hotel. Clean, tidy. Needs a bit of decorating here and there.
We had a great breakfast and the dinner was lovely but felt it was a bit much asking for payment up front for the meal! (Yet you could pay for your drinks afterwards in the restaurant....???) Sounds like they dont trust anyone!
Other than that, it would be nice to offer different pillow options. One was insufficient, two was too much. I had a stiff neck the following morning..despite it being a very comfortable bed. All in all, I would use again...despite these small niggles!

Friends_and_family Family

8/10

Excellent

29 Oct 2025

DAVID

Breakfast was very nice and plenty of options, rooms were good size but needed a bit of updating as we were in main building it was starting to look like it needed a refresh in the main bedroom bathroom was good and nice showers etc. grounds are lovely and the overall value for money is good.

Partner

4/10

Poor

19 Oct 2025

Annette

Hotel description said there was a lift .But not in the part of the hotel we were in! We had a room on the second floor as far as possible away from the reception areas with several flights of stairs, Had we known this we would have asked for a lower floor or in the building with a lift. Or chosen an alternative hotel, They were fully booked so no chance of
changing to an alternative room. After our evening out we arrived back just before 11 and were told the bar was closed. This seems very unusual for a Saturday night and a hotel that has so many customers.
There were no biscuits or complimentary bottles of water in the room, something which you would expect for the amount charged for the one night.
The shower could certainly do with a deep clean and the sealant refreshed . Whilst showering the shower tray was full and we had to use our feet as plungers to get the water to runaway. If we hadn’t done this there would have been a serious leak
We also found it very difficult to find a parking space anywhere near the hotel and it was pouring with rain. We later discovered that the hotel is used by customer who are going on cruises and are leaving cars parked for weeks at a time. Making it difficult for non cruise customers to get anywhere near the main entrance.
The description says there is an indoor swimming pool, this is very misleading as it is not in the hotel itself but a few hundred yards away in a sports venue.
So overall we were very disappointed with our stay.

Partner

10/10

Exceptional

19 Oct 2025

Karen

Very nice breakfast and stay

Partner

10/10

Exceptional

06 Oct 2025

Kim

We didn't get to use the gym

Partner

10/10

Exceptional

06 Oct 2025

Mike

Used the pool, sauna and steam room for the first time. Very nice added extra

Business

10/10

Exceptional

06 Oct 2025

Ian

Good hotel

Have stayed many times as convenient for my office. Hotel is nice, nothing flashy, but beds comfy, rooms clean, breakfast nice and staff friendly.

Only area that needs improving is the evening food menu.

Business

2/10

Poor

05 Oct 2025

Sarah

Unfortunately our stay was not good. We really echo some other reviews in that the hotel bedrooms need a massive overhaul, out dated furniture, dull decor, dirty carpets, boiling hot (too hot to get a decent night sleep), mould on bathroom ceiling, we could add more but to be honest would just rather erase the experience!

Partner

10/10

Exceptional

04 Oct 2025

Amanda

Great over night stay

Great room, definitely worth the extra for a suite, it was huge with lots of character.
Was there for an event the service behind the bar, despite being extremely busy was fabulous.

Partner

8/10

Excellent

03 Oct 2025

Stan

Just as expected with a quality facility and good value

Business Self

10/10

Exceptional

02 Oct 2025

Michael

Always a great stay

Business

8/10

Excellent

01 Oct 2025

Gilly

Room was clean but only one teabag and not enough milk - sign in door of bathroom informing guests to shut door when showering because condensation/steam makes the fire alarm go off - this happened at 6.45 ish in the morning !

Leisure Partner

10/10

Exceptional

28 Sep 2025

Ian

Nice simple hotel

Stayed many times.

Business

8/10

Excellent

27 Sep 2025

Simon

Lovely

Partner

10/10

Exceptional

27 Sep 2025

Nagja

Carpets need updating, food good.

Leisure Partner

8/10

Excellent

24 Sep 2025

Linsey

Would recommend for couples

Lovely hotel I would recommend but more suitable for personal/ couples stay not business trip, food was lovely. friendly atmosphere.
The only negative I would say is although I paid extra for an executive room - the room I was given was not up to that standard and was very basic and small compared to other hotels standards.

Business