Name: Leonardo Royal Hotel Southampton Grand Harbour
Address: West Quay Road, Southampton, SO15 1AG, GB

10/10

Exceptional

05 Aug 2026

Kathryn

Had a lovely overnight stay before embarking on a cruise. Excellent location, lovely room. Great breakfast. A really good start to our holiday.

Will be booking again before our next cruise.

4/10

Poor

03 Aug 2026

Robert

Lobby and restaurants were great. Food for breakfast was very good. Rooms and hallways were very poorly maintained. We had water coming through the floor and they did switch rooms for us. Tub was so bad wife wouldn’t take a bath in it. Very disappointing for the price we paid. Pool area and changing rooms were extremely poorly maintained.

10/10

Exceptional

02 Aug 2026

Lynn

The hotel is in a great location. Within walking distance of restaurants, pubs and retail shops.

10/10

Exceptional

01 Aug 2026

Jason

We enjoyed our stay and the facilities were relaxing. We’ll be back.

10/10

Exceptional

01 Aug 2026

Susan

Nice big room which was very clean. Helpful staff.

10/10

Exceptional

30 Jul 2026

Karen

Great location prior to cruise. Loved walking around the port.

6/10

Pleasant

30 Jul 2026

Jean

We had to change rooms as the plumbing in the bathroom was non functional, they need to desperately sort the plumbing out at the hotel as the second room was not much better. Drinks were far too expensive

6/10

Pleasant

30 Jul 2026

Angela

Hotel needs modernising

10/10

Exceptional

28 Jul 2026

Joseph

We arrived shortly before midnight and the staff was very helpful in getting us checked in quickly and finding food. The hotel rooms were very nice and the air conditioning worked perfectly. The location near Old Town and the cruise port were ideal. Highly recommended!!!

6/10

Pleasant

27 Jul 2026

Barbara

We were charged over $1000 USD for a “suite” that desperately needed new paint, carpets and better bathroom. It was advertised at $580 which was bad enough. We have cruised out of Southampton before. Apparently there were 5 ships docked that day plus other City events. I booked through Expedia and was told my issue was with Expedia and to deal with them. I would never book a room with that chain again.

8/10

Excellent

25 Jul 2026

Christine

Terrible view from room of a flat roof with air conditioning units . The room itself was fine , very clean , as described breakfast good, location good and the car park is a bargain. Staff nice, bathroom looked to have been updated but the carpet all the way through needs changing

10/10

Exceptional

23 Jul 2026

Toby

Great property to stay in, had no issues at all and would recommend to anyone, especially those travelling on business to the area.

10/10

Exceptional

21 Jul 2026

Marcia

We there here the night before our cruise and it was a wonderful experience. The hotel is beautiful in every way, from the gardens, restaurants, rooms and lounges. I would highly recommend this hotel!

Friends_and_family Friends

10/10

Exceptional

21 Jul 2026

Elizabeth

Breakfast was good, room comfortable

Partner

10/10

Exceptional

19 Jul 2026

Jennifer Cordova

Amazing service and excellent location.

Family

10/10

Exceptional

19 Jul 2026

wai yee tracy

Very convenient location, walking distance to shopping mall, lots of restaurants and shops.

Partner

10/10

Exceptional

17 Jul 2026

Jody

Perfect location, large rooms, very comfortable place to stay before our cruise.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Debra

Staff at check in was fantastic. She recognized I was a returning guest from 1 year ago and updated my room.
Breakfast was very good many options including ability to special order eggs.

Family_with_children

10/10

Exceptional

12 Jul 2026

Margaret

We were going to cruise the next day. Hotel was beautiful, comfortable, convenient. We were very close to the port. Conveniently located near a great pub restaurant-Duke of Wellington. Would love to have stayed there longer.

Partner

10/10

Exceptional

12 Jul 2026

Patricia

The room was very comfortable, spacious, quiet and worked well for three people. Bathroom was very nice also. Breakfast was very good with lots of food choices. Was a bit disappointed to not be able to check in early, but overall this was a very nice hotel to stay at.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Stephen

This hotel is very special to me I always love staying here

Partner

10/10

Exceptional

10 Jul 2026

NILESH

Great location and hotel

8/10

Excellent

09 Jul 2026

Neil

Great location with parking.
Good hotel with all the amenities you would need.
Comfortable room with a view of the port.

Partner

10/10

Exceptional

05 Jul 2026

Kelley

Very nice stay. Clean and well maintained. Professional staff.

Family

4/10

Poor

02 Jul 2026

SALLY

Unfortunately there were several major issues on this visit. In the room the tv did not work properly, the kettle was faulty and the bathroom door did not close properly. We were given another room which was great. Then the hot water failed on the hotel and we were 24 hours without hot water in the room. No gesture of goodwill offered eg a drinks voucher for the bar. I understand this was a city problem but a flat refusal from the management for any compensation for this. Not good to have to have a cold wash and hair wash. Breakfast standards gone down in the 2 months since our last visit. We visit relatives in Southampton but will be looking elsewhere for future visits.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Deborah

Close to port - room is spacious . They should have put 2 queen instead of 2 tiny twin beds

Family

10/10

Exceptional

29 Jun 2026

Birgit

Convenient to cruise port. Great breakfast buffet. Would stay here again before a cruise

Partner

10/10

Exceptional

29 Jun 2026

Elizabeth

We had a very pleasant stay—the room was spotless and the staff were helpful and friendly. Breakfast was also good. Would not hesitate to book again.

Partner

6/10

Pleasant

29 Jun 2026

Lisa

Our room was upgraded to “executive”. It really wasn’t!! It was small and the bathroom was dirty. I had to clean the bath before using it. The loo flush was hanging off the wall, the loo dirty, mould around the shower and terrible scaling. The bed was comfy but the floor had crumbs on it left from the previous guest. Check in was ok but no one smiled! Staff in the bar were miserable and the service was extremely slow. Reception area was unmanned most of the time and when checking in there was only one staff member dealing with a Q of guests who were rightly getting agitated. We would not stay there again

Partner

10/10

Exceptional

29 Jun 2026

Sarah

Lovely stay

10/10

Exceptional

28 Jun 2026

James

Very nice and convenient to the cruise port. Would have been total 5 star but bathroom door didn’t close properly and exterior windows need some cleaning . Staff was awesome. A vey nice looking white tablecloth restaurant on site and walkable to the waterfront which has lots of dining and shops. A very enjoyable stay, highly recommended.

Partner

10/10

Exceptional

27 Jun 2026

George

We spent a long day traveling to the hotel. 10 hours on the plane and 3 hours on bus, train and cab to get to the hotel. This hotel was near the cruise harbour and previous reviews said it was nice.
What very pleasant surprise when we entered the doorway to the Leonardo Grand Harbour.
The concierge greeted us with cheerful salutation and said let me take your baggage and he would make sure it gets to the room after we check in.
What a relief not to have to move it around any more.
As we were checking in the hotel staff handed us a refreshing cool drink.
When we checked in and received our keys, the concierge asked if we were going on one of the cruises. After we confirmed, he asked which cruise and what time and he would arrange for a taxi to pick us up and take us to the cruise ship in time for boarding.
Another task no longer needed to arrange. Quite nice.
We were tired so we ate at hotel and the food was excellent.
A very nice room.
We included breakfast at check-in. I will say the breakfast was excellent. A buffet with many tasty choices.
The concierge held our luggage after checkout and when the taxi arrived he helped the driver load the luggage.

The Hotel was top notch and the concierge was the highlight and made the stay memorable.

Partner

8/10

Excellent

24 Jun 2026

Robert

Reception staff were good, but concierge and some staff at Leo’s restaurant were lacking. Bathroom plumbing was very confusing so having a shower seemed impossible. Hotel was in a good location.

Partner

10/10

Exceptional

22 Jun 2026

James

Excellent service from check in to check out. Lovely staff, lovely room, lovely food. Overall a great place to stay.

Partner

6/10

Pleasant

21 Jun 2026

Ian Kenneth

The hotel is in need of an update, with attention to detail for any renovations. The walls of the hotel rooms are thin and you can hear people in neighbouring rooms. Staff were very friendly and helpful. Especially given one of our party were being disturbed by a party in the neighbouring room. Staff moved them to another room. Breakfast was ok. The spa/swimming pool is in need of some tlc.

Business

10/10

Exceptional

20 Jun 2026

Joaquin

Marta was amazing regarding excellent customer service and vital information provided that was really helpful.

Partner

10/10

Exceptional

20 Jun 2026

Ming

I have an Apple iphone 17 and hotel didn’t provide the conversion socket in the room. When I asked the front desk, they only had a few and were all loan out to guests. Finally, the front desk staff was very helpful who lent me her own but had to use at the reception area. My recommendation is hotel shall prepare sufficient sockets for international travellers or remind guests from overseas to bring their own.

Partner

10/10

Exceptional

18 Jun 2026

Steve

Great in every way from welcome to water etc in room the only thing they could improve is keep the bar open after 10:30

Self

4/10

Poor

18 Jun 2026

Zhuo

Not a four star hotel. Shower water temperature is below average. It makes me want to skip shower.

Family_with_children

10/10

Exceptional

17 Jun 2026

Cynthia

Staff were helpful and lovely. Restaurant was good and welcomed after a long day of traveling.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Jordan

Very clean and comfortable. Lovely hotel.

Friends

10/10

Exceptional

15 Jun 2026

M

Quick, effective checkin. All interactions with staff were positive, professional and friendly, they were all very able in doing their jobs. The only thing that lets the hotel down is that it may need updated, but that said everything works well, is clean and tidy.

Friends

8/10

Excellent

14 Jun 2026

Richard

A standard room is well appointed but rather small. The staff was professional and welcoming. There are many restaurants in the area and it is very close to the cruise terminal.

Partner

4/10

Poor

13 Jun 2026

Rhonda

The hotel appeared clean but there was a musty smell throughout the hotel that smelled like they are putting febreeze over it so it was kind of a weird smell. Our air conditioning didn't work and we called the front desk 3 times and it was never fixed, nobody contacted us about it, and our windows wouldn't open. It was hot and musty and we all slept with no covers on because it was so hot in our room. The pillows and bedding felt cheap. The pillows were flat and hard, no fluff left in them at all. However, the plus side of things, it has a bar and you can get room service, there was a nice restaurant inside, and it was almost right next door to the mall which is very walkable so there are a number of food and beverage options. The staff was nice and very helpful. The only issue with the staff was that nothing was done about the ac situation.

Friends_and_family Family

4/10

Poor

12 Jun 2026

Philip

Tired and dated. Staff not

10/10

Exceptional

12 Jun 2026

Marilyn

Second time I have stayed. Perfect location for the port, restaurants, shopping etc. Great service. I would recommend this hotel.

Self

10/10

Exceptional

11 Jun 2026

Elise

We had a wonderful overnight - the bell staff were very good to recommend to us we organize a time for our luggage pickup and also arranged for a taxi for us to the cruise termina
Bravo and thank you!

Partner

10/10

Exceptional

11 Jun 2026

James

The location is good and the Hotel puts in the effort of a classic hotel.
Some parts are maybe needing an update but overall a good experience.

Business

10/10

Exceptional

09 Jun 2026

Jeff

helpful staff and great service

10/10

Exceptional

08 Jun 2026

Jonny

.

Family

10/10

Exceptional

07 Jun 2026

Chantelle

I booked a night here before my cruise and everything was swonderful. My room was large and clean. The pub had wonderful staff and I enjoyed having a pint of beer on their deck. I ate supper at Marco Pierre and enjoyed a wonderful buffet breakfast in the same area the next morning. The concierge here were outstanding! They are always visible, will store your luggage and even arrange taxi transfer to the cruise port. Very organized, and safe feeling - especially for a solo woman traveler.

Self

6/10

Pleasant

01 Jun 2026

Maria

This was booked for a night before the Take That concert. Although it was booked a very long time ago it was very expensive, £367. We expected a high standard hotel. The bedroom was large but on the shabby side as was the bathroom. The table was marked as was the dressing table. There was a well used looking Nepresso with only 1 pod of each of coffee so we both couldn't have decaf.
The beds were very comfortable with 3 different types of firmness of pillow, which was appreciated
The breakfast options were plentiful but the cooked breakfast items were only luke warm and there wasn't any gluten free bread available.
Would I stay there again? Probably not as there are many hotels nearby that are a higher standard for less money.

Friends_and_family Friends

8/10

Excellent

31 May 2026

Philip

Hotel staff and concierge were great. Breakfast was excellent for a buffet. The restaurant and pub seemed to have staffing problems and were not attentive. The facility is showing it's age, however. Still, it was convenient to the mall for shopping. A little to far to walk to the Horizon cruise terminal with any luggage, but the concierge hooked us up with a taxi.

Partner

4/10

Poor

31 May 2026

Sacha

Unfortunately the air conditioning was set at 19 degrees and guests are not given the option to adjust it. As a result the room was far too hot to sleep comfortably. Also the fire alarm went off twice on the first night so overall had no sleep for the 2 nights we were there.
Room ok if a bit tired. Bathroom ok but shower head was covered in mould so not very appealing

Partner

8/10

Excellent

30 May 2026

adam

Its a nice hotel generally. The staff are very slow.. like painfully at times!

We were there for the take that concert and they were doing free welcome drinks etc and we had a bottle of wine in our room too. Although the fact they had put the prices of rooms up by over £200 a night, it's really the least that they could do!

Partner

10/10

Exceptional

29 May 2026

John

Great place. We got of the cruise ship early, the hotel stored our luggage till our room was ready at 3:00 🕒 m check - in.

8/10

Excellent

25 May 2026

Cynthia

Hotel was clean and staff helpful but the property seemed a bit dated

Partner

10/10

Exceptional

24 May 2026

yvon

Perfect stay well situated close to everything

Partner

10/10

Exceptional

24 May 2026

Joanne

We got an earlier check in after upgrading our room and Emily on reception was so lovely. Really great hotel. Food was lovely ( ordered room service and was great service). Lots of choice for breakfast. The lovely older chap in the bar area (sorry didn’t get his name) was so nice to talk to too and all in all a great stay in a very friendly hitle

Partner

8/10

Excellent

24 May 2026

Teresa

Great hotel to stay at prior to cruise. Located near pubs and restaurants. Easy taxi ride to cruise ship.

Partner

10/10

Exceptional

23 May 2026

Dawn

Very clean! Delicious breakfast with a wide variety. Staff was pleasant and helpful. Walking distance to restaurants and mall. Short ride ti cruise pier.

Family

2/10

Poor

20 May 2026

Teofilo

Bed bugs

Partner

6/10

Pleasant

18 May 2026

Danielle

The room was dusty and the cupboard area is very dated and in poor condition. The bathroom was very poor - useless shower with no power to the spray, dirty grout on tiles. Generally poor maintenance and cou la d do with a complete refurbishment.

Partner

8/10

Excellent

17 May 2026

Kam Chiu

Property was a bit aged but close to the area shopping mall. Location is OK considering going onto a cruise then next day.
Most disappointed is the breakfast. Cold, dry and no varieties. The option is the food court inside the mall with McDonald’s.

Partner

8/10

Excellent

16 May 2026

James

Convenient to walking around area and close to cruise terminal.

10/10

Exceptional

16 May 2026

Helen

We stayed at this hotel prior to going on a cruise. The stay was excellent nothing was too much trouble.
We had an amazing room. The reception staff were really helpful.
We are booked in again for 11th September.

Partner

10/10

Exceptional

15 May 2026

Sandra

Excellent location, comfortable bed, delicious breakfast buffet, dinner was good.

Family

8/10

Excellent

14 May 2026

John

Great breakfast, plenty of choice, well located and convenient parking.

Partner

10/10

Exceptional

13 May 2026

michael

Great stay, great location

Self

10/10

Exceptional

12 May 2026

David

Excellent in all areas, clean comfortable room, food was top class

Business

8/10

Excellent

10 May 2026

Robert

We have stayed at Leonardo twice waiting for cruises to come into Port so it is very convenient, however during both stays we were shoveled around to different rooms due to one problem or another. The hotel, no matter how convenient to the port will no longer be our hotel of choice when in Southampton. The maintenance has been deferred too long and the bathrooms are unfriendly to older people. Getting in and out of the bathtub is difficult and dangerous. Their staff is great, breakfast tasty, but the hotel has seen its better days.

Partner

8/10

Excellent

10 May 2026

Maureen

Breakfast on site and very good
Shops walkable but a fair dustance

Self

10/10

Exceptional

09 May 2026

Denis Shar Kong

A variety of food item to choose from.

8/10

Excellent

09 May 2026

Donna

Room was very spacious, it would have been nice to have an extra armchair.
Bed was comfortable. Lots of good towels.
Didn't like not having tv channels to watch, we couldn't stream from our phones.

Partner

10/10

Exceptional

08 May 2026

Julie

Nice hotel, great location, nice breakfast and easy parking especially for cruises

Partner

10/10

Exceptional

05 May 2026

Denise

Breakfast buffet was delicious lots of choices. Omelettes made to order

Friends

10/10

Exceptional

03 May 2026

Edward

This hotel was clean, and the rooms were spacious. Customer Service was outstanding. It’s very very close to the cruise port.
There were many restaurant/pubs nearby!
We would definitely stay there again!

Friends_and_family Friends

10/10

Exceptional

01 May 2026

Thomas

The concierge lady was most helpful with helping me to book my train to Gatwick.

8/10

Excellent

30 Apr 2026

Daniel

Buffet was good front dest staff was friendly

Partner

10/10

Exceptional

29 Apr 2026

SALLY

Lovely room. Really helpful and friendly staff.

Partner

10/10

Exceptional

29 Apr 2026

Bradley

Staff was very friendly & helpful. Room was huge & very clean. Bed was comfortable. Breakfast had a lot of options. It was a very nice hotel!!

Partner

10/10

Exceptional

29 Apr 2026

Roberto

Everything generally was good, but the bath tub is to high to get out, I got a standard room for my surprize it had a bath tub too high to get out with wet feet.

Partner

10/10

Exceptional

29 Apr 2026

Philippa

I wanted to stay here because of the unusual appearance of the hotel. I paid a bit extra for a balcony room which turned out to be in the 4th floor on the side of the building with a view of the harbour. The room was huge and spotless.

I was out for meals so I didn't try the restaurant.

There were several lifts but the one nearest my room was glass and was inside the glass triangle. Riding in it was an experience in itself!

Self

10/10

Exceptional

26 Apr 2026

Aileen

I have stayed at this hotel three times and never been disappointed. Central to everything.

Self

10/10

Exceptional

21 Apr 2026

Sarah

Everything was perfect

Partner

10/10

Exceptional

20 Apr 2026

Stacey

Fantastic hotel for a low price.
My son & 1 had a Sunday night stay meaning we got the price really cheap. We used the gowns & slippers, the pool, breakfast & parking.
Location is perfect as it’s walkable to the main town & right on the coast.

Family_with_children

10/10

Exceptional

17 Apr 2026

EUGENE

Hotel great, service excellent, breakfast great.

Family

10/10

Exceptional

17 Apr 2026

Kimberley

Friendly staff, good food and facilities. Only downside few areas could do with a freshen up

4/10

Poor

17 Apr 2026

James

This was for the most part a seriously underwhelming stay.

8/10

Excellent

16 Apr 2026

Susan

The staff were excellent room was clean but the bathroom could do with a upgrade plastic shower curtain and shower water was that hot we couldn't a just the temperature so had to bath .
Evening meal was excellent in the bar

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Fiona

The food in the hotel is pricey but there are plenty of eateries nearby. We did have room service and the burger and cheese plate was very good. The bed was extremely comfortable and the room comfortable and quiet. We were close to the lifts so did hear people chatting as they were waiting but it wasn’t too intrusive.

Partner

10/10

Exceptional

14 Apr 2026

kaitlyn

Good

6/10

Pleasant

13 Apr 2026

Peter

Dinner was good ..breakfast was ok

Self

6/10

Pleasant

13 Apr 2026

Ella

Having stayed here multiple times we expected the usual high standards. We particularly visit for pool amenities so were very let down to find the jacuzzi empty and out of order at the poolside. Most disappointing that no one at either reception of the hotel or of the pool had let us know before hand.

10/10

Exceptional

12 Apr 2026

Ella

Amazing food, beautiful rooms and balcony views. Enjoyed our complimentary upgrade to the penthouse suite, and where treated like royalty

Partner

10/10

Exceptional

11 Apr 2026

Richard

Oo

Partner

10/10

Exceptional

11 Apr 2026

Andy

Good clean room. Extremely helpful concierge.
Have used previously as very convenient for cruise port.

Self

10/10

Exceptional

11 Apr 2026

Richard

Great breakfast.

8/10

Excellent

10 Apr 2026

Mark

Nice Breakfast

Partner

4/10

Poor

08 Apr 2026

Ms McArthur

I Travel as a Professional British Citizen. Therefore have pre-paid WI-FI Internet access. Etc;
A Professional Hotel should:-
1. Provide Professional information to ALL
GUESTS. For eg; Breakfast times. Weekdays
and Weekends. Other Facilities. Etc;
2. Dishes not available on Menus. Should be
noted on Restaurant Menus and Room
Service Menus. Attach Drinks and Beverages
Menu to Room Service Menu. Advise the
Restaurant Breakfast Chef. To use a
Egg Omlette Recipe. Etc; Because 2 fried eggs
stuck together is NOT an Omlette.
3. STOP Over-Pricing basic Brand Bottles of
Wine.
4. A Concierge does not have the role of a
Hotel Manager!? Re.Complaints. Etc.
5. Educate ALL Staff NOT to Discriminate
against Guests who are racially not white.