Name: Hilton Southampton - Utilita Bowl
Address: Utilita Bowl Stadium, Botley Road, Southampton, SO30 3XH, GB

10/10

Exceptional

24 Jul 2026

Barry

We had a great stay Staff were really helpful and friendly
Some bits in the room could do with a little refresh but still clean. Would definitely recommend them.

10/10

Exceptional

23 Jul 2026

Mrs Dawn

We asked for a fridge to be in our room and it was ready and waiting. Really helpful reception. Room service was quick hot and perfect for our stay. Will definitely book again!

8/10

Excellent

23 Jul 2026

Yvonne

We were disappointed with the breakfast. Not up to the standard of previous visits. They ran out of most things and either didn't replenish or took a long time to do so.

10/10

Exceptional

19 Jul 2026

Leigh

Ideal location for our trip, we upgraded and had a great view of the cricket ground and balcony definitely a bonus. Room was lovely, had all facilities needed for our stay, clean and very presentable. We had an evening meal this was very pleasant and staff were polite and professional.

Partner

4/10

Poor

08 Jul 2026

John

Room not available at 15.00hours restaurant, no ice bucket for champagne no cheese for dessert offered just biscuits fire alarm at 1am .no fire fault on board reports of regular smoking in rooms. On good side good response from manager to concerns and complaints fantastic view of cricket on balcony best we've ever had .

Partner

10/10

Exceptional

06 Jul 2026

Martin

Staff really helpful and fantastic breakfast. Clean gym.

Partner

10/10

Exceptional

01 Jul 2026

Margaret

The hotel is close to the cruise terminal.
Good place to stay before a cruise departs

Partner

10/10

Exceptional

26 Jun 2026

Marlene

Liked everything!

Family

10/10

Exceptional

21 Jun 2026

John

Good hotel, great location. Safe parking

Self

10/10

Exceptional

17 Jun 2026

Di

This Hilton Hotel is superb! The reception desk people were so helpful. The room was beautiful with a balcony overlooking the cricket ground, which is why we booked to stay there. Beefy's restaurant on the upper ground floor of the hotel was exceptional both for dinner and breakfast. One thing we would have appreciated in our room was a small refrigerator to keep wine, water and milk cold

Partner

8/10

Excellent

15 Jun 2026

Marcia

You are guaranteed a good night sleep at a Hilton and this hotel did not disappoint. As I went for the ICC Women’s Cricket the hotel was pretty full so I had an ‘Accessible room’ which meant that the bathroom was a wetroom with a shower curtain - not a fan of shower curtains! Other than that I was really pleased that the room was well equipped for guests with specific requirements and that really warmed my heart as it was modern, stylish and gave the sense of luxury …just what you want when away from home! The staff were all super friendly and helpful in every area of the property. I will definitely visit again!!

Partner

10/10

Exceptional

13 Jun 2026

Sharelle

Lovely room and very spacious
Next to the cricket ground a bit quirky
Only issue was the phone to reception didn’t work- could be a problem in an emergency

Partner

8/10

Excellent

06 Jun 2026

Kristin Lileth

The place is so nice and clean, but a little far from the city.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Mark

Staff at check in were very helpful with information regarding transport, etc, in the area. The staff in Beefy’s were exceptional and the food was delicious

Self

10/10

Exceptional

31 May 2026

sarah

Great hotel, convenient location, good value, comfortable beds

Friends

10/10

Exceptional

29 May 2026

Apshana

Great

Family_with_children

6/10

Pleasant

26 May 2026

Glyn

Good location for pre-cruise stay. Excellent views over golf course or cricket ground. Expensive bar prices as you would expect. Food in Beefy's ok. Room large and spotless.
What really let it down was the chaos at breakfast. Large queues waiting for tables whilst there were many tables in the restaurant which needed clearing etc. Not as efficient as it could have been.

Partner

10/10

Exceptional

25 May 2026

Rhonda

This is a very lovely hotel, set in beautiful surroundings. We were ecstatic that the room was ready several hours before the standard check-in and we were allowed to go straight to it. The room was large, very clean and the views were soothing.
The surrounding areas were walkable with several convenient shops and restaurants nearby. the only drawback: the room service food was bland and expensive

Friends

10/10

Exceptional

25 May 2026

Raghu

Excellent customer service, very helpful staff. Great location, clean rooms & good amenities. All what one would expect from Hilton.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Donna

The staff at the hotel was so helpful in getting taxis etc. Monika was so good at following up with us regarding the different requests. Food was very good. Our stay included free breakfast which had a very nice selection of food

Partner

6/10

Pleasant

23 May 2026

Geraldine

The staff were exceptionally friendly. My only complaint is that when booking in I was verbally told my room number, even though it was written on the card. Due to issues all over the news recently it may be worth retraining staff re security for guests.

Self

8/10

Excellent

13 May 2026

Jennifer

We recently stayed at this hotel after breaking down on our journey. Unfortunately, we couldn’t make our first night and phoned the hotel to explain the situation. The woman we spoke to didn’t seem very interested or concerned, and we were disappointed that nobody even asked if we were okay given the circumstances.

When we finally arrived the following evening around 5:30pm, the staff there were friendly and welcoming, and the stay itself was pleasant. However, the lack of empathy and customer care during our initial phone call left a negative first impression.

Overall, the hotel itself was fine, but better communication and understanding in situations like this would really improve the customer experience.

Pet

8/10

Excellent

09 May 2026

David

Breakfast was exceptional, probably the best I've ever had in any hotel.Got the last available parking space,really brilliant service.The only thing I found wrong was the bed was really hard but maybe that was just me.One really top notch hotel this.

Partner

8/10

Excellent

09 May 2026

Victoria

Beautiful hotel, clean room, very high spec, staff very friendly and helpful, just a shame about the other guests with no consideration for people sleeping, allowing their children to run up and down the hallways screaming and shouting

Family_with_children

6/10

Pleasant

09 May 2026

Jacqueline

Room
Was spacious. Balcony was good but big gaps at each side feel out small dog could’ve got under so had to keep on a lead at all times so not ideal
Room was clean but did look tired not the standard I thought Hilton had

Partner

8/10

Excellent

06 May 2026

Emily Lucas

Lovely hotel, staff are very helpful. The hotel has found extra ways to charge the customer, for example parking now has a fee and this doesn’t even reserve a parking space, sometimes it’s full due to events or golf, being a guest doesn’t give you access to the spa, i booked a treatment with the spa and this treatment was around 80 mins, that should tell you how much it cost, and even that didnt give me access to the rest of the spa just the treatment room, though the treatment itself was amazing. I found the whole experience bizarre as I have never been to a four star hotel and was charged extra for literally everything apart from the room, wouldnt it make sense to make everything inclusive even if that means paying that bit extra?. Anyway that’s my take on the whole experience.

Partner

10/10

Exceptional

02 May 2026

Shaun

.

10/10

Exceptional

02 May 2026

Alex

While the extra cost for use of the spa is a bit extortionate the overall stay and experience was excellent as usual, room is clean everything working correctly and staff friendly and actually ask how your stay was, something that i rarely get now in other hotels especially when my stay is poor

Self

10/10

Exceptional

23 Apr 2026

Sam

Superb stay and great value for money

Business Self

10/10

Exceptional

16 Apr 2026

Martin

Lovely stay, comfy bed, clean room, good staff and nice restaurant.

Self

8/10

Excellent

13 Apr 2026

David

I thought the food at the restaurant (for dinner and breakfast) was pretty poor, and not up to the usual standard of Hilton hotels.

I would stay here again, but it’s really nothing special.

Partner

8/10

Excellent

04 Apr 2026

Aaron

Tasty breakfast

Self

10/10

Exceptional

31 Mar 2026

Laura

Great breakfast, very spacious rooms and lovely staff.

Business

10/10

Exceptional

30 Mar 2026

James

Breakfast was lovely

8/10

Excellent

28 Mar 2026

Julie

Great room very comfortable and clean had everything we needed. Staff very attentive and helpful. One very minor issue would be about the parking, if you arrive in the afternoon very limited parking due to the golfers and when you have to lug suitcases between cars to reception it’s a little off putting. Be good if they could limit the golfers parking so that space for hotel guests was more available at least from check in time until early evening

Partner

10/10

Exceptional

26 Mar 2026

John

Clean, friendly staff. Good location

Self

10/10

Exceptional

19 Mar 2026

John

Good hotel

Self

8/10

Excellent

19 Mar 2026

Geoffrey

Good breakfast

Partner

8/10

Excellent

07 Mar 2026

Roman

Everithing good but, swimming pool is from 16+ age. Didn’t found age limit anywhere on booking. We choose this hotel because of the pool and at the end didn’t use because we were with younger kids.

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Steve

Receptionist was ok but we were booked into a room that was having maintenance done so had to comeback downstairs. We were promised a restaurant voucher for compensation but received nothing. Swimming pool and spa pool were booked out and no free parking as stated on the facts on the tv.

Partner

10/10

Exceptional

15 Feb 2026

Tyler

Good hotel

8/10

Excellent

15 Feb 2026

Simon

The balcony room was spectacular

4/10

Poor

12 Feb 2026

Philip

Unfortunately the hotel promised a king bed and I ended up with two singles joined together.

6/10

Pleasant

09 Feb 2026

Samuel

Check in was a bit of a pain - first room wasn't a balcony room which we booked (not a big deal but really wanted a balcony so requested to change). Second room (with a balcony) we arrived and the room wasn't ready - room service, towels and bedding from the previous guests were still there. Third room was exactly as booked - really nice and a lovely room, but a shame it took three attempts.

Partner

8/10

Excellent

30 Jan 2026

Rhea

The room was lovely, would’ve expected a bit more amenities for the price,(tea/coffee was sparse)
Food very expensive for what you got, we ordered room service. breakfast was lovely

10/10

Exceptional

30 Jan 2026

James

Rooms were fantastic and so was the restaurant and bar

4/10

Poor

25 Jan 2026

Keith

Staff good. Room very clean and new. View good. Bed good.
Large room needed two comfortable chairs but had poor desk chair and uncomfortable low armchair. Shower had no appropriately located hand rail so I could not use it. Food in the restaurant should be avoided: presentation over-rides quality and much is inedible. Breakfast provides enormous choice, quality is mediocre and wastage must be horrific

Leisure Partner

10/10

Exceptional

20 Jan 2026

Peter

T

Leisure Self

10/10

Exceptional

11 Jan 2026

Audrey

Great spa

10/10

Exceptional

04 Jan 2026

Anne

Was lovely room. Very spacious. Good bedding. Warm. Good breakfast.

Partner

10/10

Exceptional

03 Jan 2026

Oumar

Staff were really friendly. We had a lovely stay

Leisure

8/10

Excellent

01 Jan 2026

Nicola

Great room. View of cricket pitch was the best. Staff very polite and extremely helpful.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Derek

Nice hotel in a good location, friendly staff and very comfortable room.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Hannah

Superb service, brilliant breakfast.

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Hazel

Yes the room was good good view

6/10

Pleasant

29 Dec 2025

Christian

The food was great with good service. The hotel was clean and the room o erlooking the pitch,which was great. However, the room was freezing ,the heating/AC was not blowing hot air,the bed was rock hard and the duvet was about 2 tog (at a guess) My wife wrapped herself up like an Egyptian mummy whilst I just led there awaiting for hypothermia to set in.Apart from that,all good!

Friends_and_family Family

8/10

Excellent

26 Dec 2025

DREANA

Staff

Partner

8/10

Excellent

07 Dec 2025

Eugene

Room clean staff nice mattress very hard & uncomfortable pillows also not a great night sleep

10/10

Exceptional

26 Nov 2025

Jonathan

Great breakfast staff are great to

6/10

Pleasant

26 Nov 2025

Georgia

The room was lovely, however the bed was extremely uncomfortable which meant i didn't sleep well at all (i even left a night early due to the bed situation). The hotel was lovely and the staff were so helpful & kind but me and my mum didnt enjoy the food either.

Leisure Family

6/10

Pleasant

18 Nov 2025

michael

remove the parking charge for paying guests, check in was like being an inconvenience.

Partner

10/10

Exceptional

06 Nov 2025

Dawn

This isn’t our first stay at this Hilton. It has been excellent again. Reception staff were super helpful. Restaurant was excellent also.

Business Partner

4/10

Poor

03 Nov 2025

Michelle

Check in at this hotel was straightforward. The room was comfortable, although the bed was extremely uncomfortable. The view over the cricket pitch was excellent. As a group of 8, which included 2 children, we had booked a table in the restaurant. This is where the stay went downhill. Our booking was for 5pm and the restaurant was relatively quiet at that this time. The service left a lot to be desired, with staff who were lacking in any personality and totally disinterested in the people they were serving. The main meals were good but we waited for a long time to be offered anything else. Eventually, we asked for the dessert menu as it was obvious no one intended to ask if we wanted this. We had given the staff a birthday cake and candle for a 4 year old in our party and, when the desserts were brought to our table, the cake was also just put down on the table. There was no candle and no attempt to make this special for our little man. The desserts were unsatisfactory, with stale crackers on the cheese board, an upside down ice cream cone with mini marshmallows described as a S’mores dessert and a crumble that was nothing special. At no point throughout the meal did anyone check in with us. A service charge was added to the bill and, although we paid this, we did not think that the service warranted this charge.
A very disappointing experience that did not stand up to the Hilton name.

Friends_and_family Family

4/10

Poor

03 Nov 2025

Celly

Our ‘deluxe’ room was tired and scruffy lacking basics like a mirror over the dressing table, only one chair, no toilet brush, rotten bathroom doorframe, no fridge, hard mattress and no bath. Access to the spa was extortionately priced and the opening hours limited. With the exception of reception staff on morning of our departure and a helpful barman, the staff were sullen and disinterested. Our little grandson’s birthday cake was plonked on the table in front of him without the candles and sparklers we provided and no knife, plates or serviettes. My starter and main course were good but took a long time to be served. My cheese and biscuits were awful. Biscuits were stale and the cheese tasteless and grapes which were shrivelled. Breakfast was good, lots of variety. The view from our room was also lovely. Parking was difficult as we had to park at some way back in the car park which was heavily flooded in at least two parts. All in all, a disappointing stay for the amount of money we spent as a family.

Friends_and_family Family

8/10

Excellent

27 Oct 2025

Wai Ngar Gloria

If the spa open for longer time, it would be perfect.

Leisure

10/10

Exceptional

25 Oct 2025

Catia

Great

Business

8/10

Excellent

19 Oct 2025

James

Room was very good very clean, however room service was a tad bit expensive. £15. For a egg and cress sandwich

Leisure Self

4/10

Poor

11 Oct 2025

Marion

Beds were too hard. Pillows were awful. No body in them at all completely flat. Dreadful nights sleep.

Partner

10/10

Exceptional

11 Oct 2025

Peter

Breakfast was amazing everything that you could want .
Only issue , instant coffee served.
Room big and bright .
You need to bring your own water for kettle.

Partner

10/10

Exceptional

08 Oct 2025

Alexious

Friendly staff

Leisure Partner

8/10

Excellent

07 Oct 2025

neil

Very nice stay

Business

10/10

Exceptional

28 Sep 2025

Sarah

Perfect

Really relaxing and comfortable stay. Service excellent. Will definitely stay again. Lovely location.

Self

6/10

Pleasant

19 Sep 2025

Karen

Hotel room was ok but it seems Hilton have cutback on a lot of things . A massive king bed with just one pillow each . One bath towel for two people and no biscuits on coffee tray . The service in the restaurant was terrible we were seated at the table given a menu asked if we wanted water to which we said yes , glasses were out on table but no water we had to ask 5 times for a jug of water . No one came to take our food order we had to ask if we could order our food . The food took a ridiculous amount of time to come out . The food was lovely but by this time it was so late we didn’t enjoy it as much as we would have .

Partner

10/10

Exceptional

09 Sep 2025

Phil

Great hotel, been lots of times always very good. One problem the car park is always extremely busy whenever you go, very hard to find a space.

Leisure

10/10

Exceptional

08 Sep 2025

amy

Staff lovely and friendly. Room really quiet and peaceful

Leisure Partner

10/10

Exceptional

08 Sep 2025

Anna Lizza

Our dinner dining experience at Beefy’s Restaurant was superb! The food was absolutely delicious!!!

8/10

Excellent

06 Sep 2025

Sheri Lyn

Dining wasn’t all that great so need to make improvements in restaurant- food was mediocre and the ambiance was blah

Leisure Partner

8/10

Excellent

05 Sep 2025

Douglas

Ideal

Overnight stay enroute to Southampton port

Partner

10/10

Exceptional

05 Sep 2025

Sarah

Fantastic stay-extremely convenient for the 100 cricket.
Would stay again-thank you

Partner

6/10

Pleasant

01 Sep 2025

Alan

Not rhe best

Beds very hard food really expensive and poor ordered the battered fish and chips £20 and the fish was the blandest thing ive ever tasted told waitress and no Interest said i will tell chef had to ask for the bill 3 times to 3 different waiters before finally getting

Partner

8/10

Excellent

24 Aug 2025

Verified traveler

Cant check in online as hotel.com not compatible. Complementary water in room for hilton members only so why put it tgere

Partner

8/10

Excellent

23 Aug 2025

Karen

Great hotel,location and facilities. Only negative bit of feedback is they charge for bottled water in the rooms (unless you are a silver member or above) and there is no hydration station in the gym, so no access to water, which I was shocked at. I’ve never used a gym where there is no water station before.

6/10

Pleasant

19 Aug 2025

Peter

Location is fantastic and dining is wonderful.
Pitch facing room is superb. However, as in previous years, there were a facilities in the room that were broken - e.g. plug sockets that didn't work, defective audio connection in bathroom.

Leisure Partner

2/10

Poor

18 Aug 2025

Martin

***** Beware - read before booking ***

***** Beware - misleading advertising ****

I leave this review after discussing with Hilton, they are happy I post this. Please ignore any pictures of the spa in this hotels ad. It is nothing to do with the hotel and comes at significant extra cost. Hilton will be quick to tell you on arrival this is clearly stated in their small print. 2 people using the spar is an additional £75 - £90 each time (so if you want to use the spa on day of arrival and day of departure you can double this!)

Partner

8/10

Excellent

17 Aug 2025

Julie

Stayed king suite which was very spacious. Lovely bathroom with separate bath and shower. Bath very large. Very comfortable bed. Staff we friendly. One thing they need to improve is ensuring the amenities in the room are refilled. We had to case coffee and milk several times and no one answered phone to help. Small thing but it should be a standard. House keeping need to double check provisions better.

Leisure Family

10/10

Exceptional

14 Aug 2025

Jean

Great stay … would highly recommend

10/10

Exceptional

27 Jul 2025

ADRIAN

Great breakfast. Nice and quiet.

Leisure Family

2/10

Poor

24 Jul 2025

Kerry

Do not stay here. There are so many better options. One staff member was great, but another was impolite, rude and not in the least bit helpful.
The Expedia advert is misleading, suggesting that the swimming facilities are available with the basic booking.
Parking fees are excessive and the car park was chaos.
We arrived at the venue and got ready to go to the gym only to find it was closed for refurbishment; we had not been notified. We found a much nicer hotel nearby, the Hilton does not offer value for money, good customer service or a relaxing environment.
We checked out after checking in and are pursuing a full refund through Expedia.
The Hilton have contunued to take payments from our credit card. The Hiton are refusing a refund even though we have written confiramtion of the offer of a refund as an email written by the duty manager.

4/10

Poor

23 Jul 2025

Reece

Not the cheapest hotel in the area. Gym was under refurbishment so wasn’t able to use. Spa was an additional £39 parking was £5.

6/10

Pleasant

18 Jul 2025

Mark

In my opinion overpriced £230 plus £5 parking for one guest.

Leisure Self

10/10

Exceptional

15 Jul 2025

Bartholomew

Hilton West End Southampton Excellent

We had a lovely time at the Hilton.We came for the Cricket and found the hotel to be a perfect choice. The Receptionist was very helpful. Room was lovely. We had breakfast and that was really good quality and good value. If your down this way give yourself a real treat and stay at the Hilton West End

Partner

6/10

Pleasant

13 Jul 2025

bart

Dirty towels left in the bathroom, table on balcony dirty.

Leisure Family

10/10

Exceptional

13 Jul 2025

Constance

Great room balcony on field

10/10

Exceptional

10 Jul 2025

Andrea

Brilliant!!

A very enjoyable stay. Was over the moon to see a separet gluten free station at breakfast with lots of fabulous options. This made my stay. Thank you

4/10

Poor

08 Jul 2025

Heidi

Room wasn’t ready by 3. Bed is not a king, it’s two beds put together so there is a gap in the middle. Only 2 pillows provided. Only 1 towel provided. Shower has a lot of mildew

Leisure Family

8/10

Excellent

06 Jul 2025

Chris

Fire alarm alert False alarm. APOLOGY ACCEPTED

All was well until we were woken for a fire alarm. Being elderly it was quiet a struggle getting down all the stairs on hotel plus stairs to meeting point in car park. I think it would be a kind gesture for the hotel to offer a free breakfast the next day we really had a job getting back to sleep and it seems it was a false alarm. I’m sure the hotel which had hundred of guests in the car park at 11.30 at night could have done more than an apology popped through the door the following morning. Kind regards Margaret Hasted. Room 109 5:7:2025

Partner

10/10

Exceptional

06 Jul 2025

Dennis

Overnight before cruise. Excellent

Partner

8/10

Excellent

05 Jul 2025

Judith

This hotel is located inside the cricket stadium. I did not know that. It was fine and the rooms were very nice. The breakfast was excellent. It was a little far from downtown and restaurants but that was ok.

Leisure Partner

8/10

Excellent

05 Jul 2025

Julie

Good Hotel , great room

Only stayed over night but was really comfortable, had balcony room overlooking cricket pitch ( no game on)

Partner

10/10

Exceptional

01 Jul 2025

Carl