Name: Macdonald Botley Park Hotel & Spa
Address: Winchester Road, Boorley Green, Boorley Green, SO32 2UA, GB

6/10

Pleasant

03 Aug 2026

Reza

I

2/10

Poor

03 Aug 2026

Simon

Pool at hotel was closed . Checked into room and a desk top fan was already on in the room for a supposedly air conditioned room. Fears were realised that air con did not work and the alternative room offered was inferior to the one booked thus they offered a larger fan. Fridge unplugged at wall and had to move the desk out to plug it in. One of the Lights in bathroom was flickering. Staff helpful

10/10

Exceptional

01 Aug 2026

david

We only stayed one night so we could go to cricket but was impressed with quality of room and friendliness of staff.

2/10

Poor

31 Jul 2026

Julie

We booked as the hotel had a pool which was close throughout our stay so we couldn’t use.

10/10

Exceptional

27 Jul 2026

John

Stayed many time over many years and always a lovely stay and great value for money.

Didnt see usual staff at desk who usually recognise me and always offer a very warm welcome but all Staff We did meet were excellent, Our rooms were clean and comfortable as always. Nice feel and ambiance around the hotel.

My only observation this time would be the corridors to and along the rooms is looking a little tired compared to rest of hotel so hopefully on plan to upgrade in 2026/27. However, this didnt detract from our usual lovely stay.

10/10

Exceptional

26 Jul 2026

Claire

Lovely hotel with super comfortable beds and very friendly staff.

4/10

Poor

26 Jul 2026

Julie

Staff very uninterested on check in slow and not engaging. Room very far from reception long walk with lots of luggage. Room tired and very noisy till early hours being next door to staff access only door.

Breakfast chaotic and not appetising won’t be staying here again and wouldn’t recommend to anyone.

6/10

Pleasant

25 Jul 2026

Bruce

Breakfast was very disappointing
Not much choice and coffee had no taste

6/10

Pleasant

22 Jul 2026

Safeena

Room was nice spacious staff was nice best part their was we had air conditioning made a big difference however the children's beds were very noisy snd uncomfortable spring was digging on to my sons back. You would expect more from a 4 star hotel.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Lee

Stayed for 2 nights first breakfast was not good 😐
Second breakfast was lovely hot lots of it ,
Room large / bed big & slept well ,
Bathroom big & bath & separate shower , only thing big black mark on ceiling
( looked like mold )
Staff helpful but not that mean on at once ,

Partner

10/10

Exceptional

17 Jul 2026

Declan

Lovely stay. Very helpful and friendly staff.

Business

6/10

Pleasant

17 Jul 2026

Steve

I had to move rooms because the 1st room was smelly noisy and damp

Business

10/10

Exceptional

13 Jul 2026

Sophia

Loved the air conditioning in the hot weather and breakfast is a delight.

Self

10/10

Exceptional

12 Jul 2026

Sharon

Great stay, fab beds and pool

Friends_and_family Family

2/10

Poor

11 Jul 2026

Darleen

While this facility had a lot of high level amenities like and Elemis spa, squash court etc, they fall far short of acceptable in basic room accommodations.

We specifically made sure the hotel had
Air conditioning before booking and when we arrived confirmed again because the lobby was so hot. Even so, they checked us into a room they KNEW the air conditioning wasn’t working (they had put a fan in the room). After a bit of back and forth and waiting for the room to “cool” they agreed to move us. Keep in mind there are NO PHONES in the rooms so no way to call the front desk… each communication had to be in person and wait for others at desk to finish.

The room had NO ELECTRIC, much less USB OR C hookups at the head of the bed. The “king” bed was also two twins shoved together which isn’t a problem IF you put a topper on the mattresses which they did not….

So YET ANOTHER trip to the front desk (because remember no phones) to get an extension cord which we had to run across the room and up the middle of the bed because we had two CPAPS that needed electric.

The door jam between bathroom and other areas was a piece of wood which was not flush. I ended up jamming my toe on it so much so it bruised and swelled. Carpet was worn and stained

Fire alarm went off at around 5:45am so we got to listen to it scream until the finally turned it off.

The stay was a disaster….

Friends

10/10

Exceptional

11 Jul 2026

Suzie

Lovely clean hotel with a nice atmosphere and staff were so helpful and pleasant!

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Roseline

The room was very clean and relaxing. Enjoyed the breakfast too.

Partner

8/10

Excellent

09 Jul 2026

Peter

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Friends_and_family Family

6/10

Pleasant

08 Jul 2026

HELEN

The staff on reception were especially helpful and friendly. The bed was comfortable and clean. The room was tired and in need of renovation particularly the bathroom and the window which had a large gap around it when closed.
Be warned the hotel is on two floors with no lift so if you have lots of luggage it is hard work taking it up two flights of stairs. Otherwise you can leave your cases with reception.
The breakfast was poor, cold and not much choice.

Partner

8/10

Excellent

07 Jul 2026

John

Easy parking , clean room good breakfast

4/10

Poor

04 Jul 2026

Garry

The hotel feels tired and in need of refurbishment. The reception staff were very helpful and welcoming, which was a positive start to our stay.

Unfortunately, the restaurant was disappointing. The food was acceptable, but the service was very slow. When we asked about the delay, we were simply told, “We’re busy,” which isn’t the level of customer service I’d expect.

When it came time to pay, none of the card machines were working, which added to the frustration.

The room also showed its age, with no plug sockets by the bedside, which is a basic convenience most guests now expect.

Outside, the tables were covered with empty glasses and overflowing ashtrays, giving a poor impression. Behind the bar, there were numerous opened bottles left out, including rosé wine that should have been kept chilled. I also ordered a coffee, but the staff couldn’t even find a spoon.

It’s disappointing to see how much this hotel has changed since my last visit three years ago. Sadly, based on this experience, I won’t be returning.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Stephen

Rooms a bit tired

Partner

10/10

Exceptional

02 Jul 2026

Jason

AC! As it was the hottest day of the year in June. Well until the following day, where it was still 31C at 9pm in Hampshire.

Pool good, if a little small, I think I absorbed most of the water through my skin!

Partner

10/10

Exceptional

01 Jul 2026

Suzanne

Great car charging

Family

10/10

Exceptional

28 Jun 2026

Linda

Very clean, comfortable bed, air conditioning in bedroom which was very much appreciated when temperature was in mid thirties
Requested ground floor room and request was granted
I visit three/four times a year as I have family living near to the hotel which is very convenient for me

Self

8/10

Excellent

21 Jun 2026

Pete

Great overnight stay. Grandson loved the pool.
Very busy hotel but coped well.

Just a but tired, but only to be expected for the money paid.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Steve

Rooms, hotel communal areas very clean and tidy. Evening meal was great although the breakfast for such a large hotel was a little disappointing. Would expect far more choice and the quality could be improved. Hotel was very relaxing and nice and quiet overnight! Will definitely return!

Business

10/10

Exceptional

15 Jun 2026

jonathan

Friendly welcome - good accommodation & facilities

Self

8/10

Excellent

15 Jun 2026

Denise

Bed amazing, large & comfy, grandkids loved the pool, breakfast very good, parked for 2 days whilst on cruise £10 a day, staff lovely & polite, overall couldn't fault our overnight stay.

Family_with_children

2/10

Poor

08 Jun 2026

Victoria

would not recommend

Family_with_children

8/10

Excellent

04 Jun 2026

Alex

Property in general is looking a bit tired and in need of some modernisation and updating, bathroom wasnt the cleanest unfortunately with stains at the bottom of the toilet, shower gel bottles just left randomly in the bathroom and the area around the sink not great either. That being said the sauna, pool area were very nice and clean, view was ok although some dining guests could see into my room which wasnt great but slept well and felt refreshed so as a whole not too bad at all

Self

8/10

Excellent

01 Jun 2026

Lydia

Lovely warm helpful welcome. Room spacious, clean with everything you would normally expect. Bed comfortable. Lots of parking. Small but pleasant swimming pool. The ladies toilet behind reception has stunning lily of valley tiles and nice floor tiles - I really hope they dont update these and instead turn this area into an art deco showcase! Some areas of the hotel look like they need a refresh, but they arent bad. The only negative for me was that cooked breakfast items were all lukewarm which was surprising at 8am. The rest of the breakfast offered good choices for most preferences.

Self

4/10

Poor

26 May 2026

Sarah

Really poor stay.
Countless issues that shouldn’t happening in a 4 star hotel.
- breakfast poor, bad hygiene, had to ask for tables to be cleaned (as did many other guests)
Ham & cheese served with same spoon (food standards issues)
- room had to repeatedly ask to be cleaned, 2nd time just dropped towels didn’t service anything or take old towels.
- spa - changing rooms gross, flies in all showers, steam room not working.
These are just the highlights.
Wouldn’t recommend, def not worth the money. Will not go again.

Family_with_children

10/10

Exceptional

25 May 2026

Robin

parking was easy, but accessible room was not a shower but low level bath

Partner

8/10

Excellent

23 May 2026

Stewart

The staff were excellent! Emmanuel in the sports bar was a fantastic member of staff
A credit to the hotel.
The cleaning staff were fabulous too.

Partner

6/10

Pleasant

22 May 2026

Tom

Not very clean, old building.

Business

8/10

Excellent

22 May 2026

Martin

Only thing that let our stay down was the luke warm cooked buffet style breakfast.
Cereal had second morning.

Partner

10/10

Exceptional

14 May 2026

Saroush

Reception staff were very welcoming, room was very clean, and breakfast was very nice. I didn't like the attitude of the women in the spa section, felt like they were talking down to me had a lot of ego and arrogance, not sure if it was a colour thing.

Partner

8/10

Excellent

14 May 2026

Terri

This was my second stay, the room was missing the usual shower cap and the bath shower gel bottle was empty, the guide button on the tv didnt work either.
Carpet by the bed was Threadbare, breakfast i feel could be a bit better, only fried eggs out, maybe put scrambled too for people who want a more healthy choice, that said its such a peaceful hotel, didnt hear any noise and bed is super comfy!!

Self

8/10

Excellent

09 May 2026

Di

Easy to book online, reasonable prices. Staff welcome, check in easy. Food outlets in hotel available at different times. Good size room, comfortable bed. Parking area ample. Our only negative was our bathroom sink had a few old cracks (objects been dropped), not appealing

Partner

4/10

Poor

08 May 2026

Chris

Good points:
On arrival, there was plenty of parking in a pleasant setting. The reception staff were very friendly and provided clear directions to my room, the bars, and other facilities. The main reception area was well presented and gave a very promising first impression.

Not so good:
The room was clean and a good size, but it felt a little dated, particularly the bathroom. There was damage to the door, and some of the fittings looked tired.

Bad points:
When I went to use the pool and gym facilities, three members of staff at the spa desk simply told me to help myself to a towel from the large pile next to them and that the male changing rooms were through the double doors, which my room key should open. There was no guidance on what was connected to the changing rooms, where the gym was, or where any other facilities were located. In fact, a local spa member gave me better customer service than all three staff combined.

The restaurant layout felt very impersonal, almost like a school dinner hall, with row after row of tables. Service was prompt — perhaps too prompt. I ordered sausage and mash, although it had a fancier name on the rather tatty menu. It felt as though the waiter took my order to the kitchen and returned almost immediately with the food. It was food, and I was hungry, but it was nothing to write home about.

Summary:
At around £130 per night, would I stay again? No.

Self

10/10

Exceptional

07 May 2026

Josh

Great location

10/10

Exceptional

02 May 2026

Stephanie

Pleasant stay, room was big and well equipped.

Partner

10/10

Exceptional

02 May 2026

Nneka

Enjoyed my stay, free parking and WiFi.

Self

8/10

Excellent

02 May 2026

Keith

Prety much as i expected from Mcdonald hotels

Partner

10/10

Exceptional

30 Apr 2026

Mark

Good hotel , breakfast disappointing

Self

4/10

Poor

29 Apr 2026

Claire

Good is poor

Self

10/10

Exceptional

24 Apr 2026

Terry

Very well kept nice room bit to far away from reception for me

Self

6/10

Pleasant

20 Apr 2026

Martin

Hotel was good value for an overnight stay. However the premises are tired and in need of a refurbish. The bar and restaurant were understaffed and the poor staff who were working were under too much pressure consequently drinks didn’t arrive and when they did they were wrong and we had to go to the bar ourselves to rectify it. The understaffing made for a long wait between our starters and main course and we were then overcharged. Breakfast was okay.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Laura

We went for a weekend with friends
Parking was good. Didn’t eat in hotel. Went local pubs. Visited Southampton and Portsmouth. Breakfast hot and regularly topped up
Rooms large and nice towels and toiletries

Friends

10/10

Exceptional

17 Apr 2026

colin

Excellent location and staff

Friends_and_family Friends

6/10

Pleasant

14 Apr 2026

Tammy

Parking was great. Fire alarm went off early in the morning and woke us all up. Corridor lighting was poor, security at front desk was poor

Self

8/10

Excellent

12 Apr 2026

Jane

Breakfast was ok.
Swimmi g pool very shallow

Partner

10/10

Exceptional

09 Apr 2026

David

Great breakfast but a little limited. Ample parking, adequate room with great sized bed.

Partner

6/10

Pleasant

09 Apr 2026

Mike

This is my third stay here and I am glad an opinion was formed by the first two as future bookings solely based on this stay my have been non-existent. I got there after the beginning of check in time but was told that my \"luxury\" suite was still not ready but would be so momentarily - no biggie. I got into the room which was very plush and had two double doors looking out over a nice view and allowed for some much needed air to come in as it was the hottest day of the year so far. shortly after getting in, a worker came straight into the room but fortunately I was fully clothed. She was unaware I had arrived and apologized as she lay out a robe, slippers and towels. I then checked the fridge to find out two disappointing things - 1 was that it didn't work and the second was that it had not been cleaned out as there were lots of leftover junk food which stank and needed to be disposed of straightaway. Next was the lack of sockets especially next to the bed which was annoying. Both taps on the bathroom basin leaked which meant a drop in pressure. I used the gym which was great, showered and went out to eat at a nearby pub chain. When I got back to my room, I discovered that the main radiator was on full heat and I couldn't turn it down. The one shining light of this stay was the hotel employee, Ziad. He went above and beyond providing me a fan. He came to the room and spent a good while trying to get the radiator off even though it resulted in him sweating profusely.

Self

2/10

Poor

08 Apr 2026

AMAR

No hot water for showers due to a water leak the previous day! Room ok basic. Pool very small, overcrowded with families with young children

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Laura

Front desk person was very friendly, informative and helpful. However, when we arrived at the pool it was unfortunately very unclean with brown scum around the water level line, someone had even scrawled in writing in the oily residue. Horrible smell around the poolside and the water so murky you couldn't see to the bottom. Room was OK, bed comfortable enough. We didn't book for dinner and got turned away, which was disappointing. Breakfast OK.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Gary

Slow in the restaurant but excellent food. Direction signs to and out of the swimming pool changing area were not clear. Otherwise very good.

Partner

10/10

Exceptional

06 Apr 2026

Ireti

We enjoyed our stay. Everything was to our liking. There was top notch service.

Family_with_children

10/10

Exceptional

04 Apr 2026

Tina

Lovely clean rooms. Breakfast was very nice and plenty there. Had park and stay so a very well secured venue

Family

8/10

Excellent

02 Apr 2026

Diana

It was a lovely stay with my son and my partner. The room was spacious and clean. The bathrobes and slippers are nice extras. Lovely surroundings/grounds to the hotel.
Staff were overall nice however when we arrived (early before our check in), the lady didn't seem friendly or pleasant at first and welcoming. When i said and acknowledged that we have arrived way early before check in, she changed her tone and was more polite. We wanted to stay a the hotel to relax in the bar before check in but there was no staff at the bar.

However i would definitely stay here again.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Adam

Needs update

Partner

8/10

Excellent

29 Mar 2026

Lianne

My friend and I enjoyed our stay although due to staff illness our treatment times were moved and one if mine was not available and I have not yet received an email confirming the £79.00 I paid for a treatment as credit as this could not be accommodated on the day. This was discussed at the spa reception.

Friends

2/10

Poor

29 Mar 2026

RUTH GODDARD

The spa was awful - the steam room stank of mould and was unuseable to us and all other guests and the pool water quality was so poor you couldn’t see in the water. The towels smelt heavily of used treatment oils. I complained as very disappointing

10/10

Exceptional

27 Mar 2026

Chau Tung

Very nice stay

8/10

Excellent

26 Mar 2026

Kuldip

Lots of parking and easy. Friendly staff. Good range of breakfast, a little higgledy piggledy layout and had to ask for supplies to be replenished as often empty but done quickly. Nice relaxing emvironment. A range of activities, easy access by car to shopping. If a pool table was installed this would be a great staycation.

Friends

4/10

Poor

23 Mar 2026

Paul

I understand the hotel was very fine in its day, the problem seems to be that its day was a long time ago and nothing has really changed inside. Everything feels very old, and not in a charming way. It feels like the bare minimum amount of staff are in place at any one time to reduce outgoings, there was no information about how to access the pool and gym facilities, either from staff or in room info (gents changing rooms closed when I was there which added to my uncertainty). Nothing was terrible, but nothing was particularly good either

Self

4/10

Poor

22 Mar 2026

Dr Wayne

Same music on repeat in bar. Which is overpriced.
Menu in restaurant was not diverse and is so expensive for was it is. £21 for a burger but the chair you sit at your table on is broken and tables all wobbly. It’s just a joke.

Business

4/10

Poor

22 Mar 2026

Dr Wayne

It wasn’t a nice experience. They closed the bar early because they had a function on. So 210 guests were without drinks as there was no water in rooms either.

Business

4/10

Poor

22 Mar 2026

paul

Hotel is totally outdated restaurant staff in the morning all looked like they where miserable and broken the person in charge was rude and disrespectful

Partner

8/10

Excellent

22 Mar 2026

Phil

Good facilities

Friends

6/10

Pleasant

20 Mar 2026

Rachel

Hotel itself was nice and spa area was lovely but the restaurant was not great; food was poor, some of the staff weren't interested in being there and slow service. I avoided the restaurant after the first night but unfortunately had breakfast included so couldnt avoid for that!

8/10

Excellent

20 Mar 2026

Brendan

Lovely room. Bar staff very friendly. Nice breakfast so I nice one night stay.

Self

2/10

Poor

19 Mar 2026

Andrian

The hotel was Ok. The restaurant was very bad. Terrible food.

6/10

Pleasant

18 Mar 2026

Peter

Everything was good about the hotel accept the restaurant was terrible, after being seated i waited 45 minutes to be asked for my order, whilst waiting i was offered other tables orders by error.. when i got the food it was just edible . Not worth the wait , definitely not worth the price,,, my advice is if you run a restaurant, get more staff and train them properly as they didnt seem to know what they was doing and the food was un edible ended going to the Asda store around the corner to get some food

10/10

Exceptional

14 Mar 2026

Edward

We have stayed at this hotel many times and find that it meets our need of a quiet few days away and a spa to relax in. The rooms are spacious with tea/coffee making facilities and a small fridge. Large comfortable bed, warm room and plenty of hot water for baths and showers. Very helpful staff and plenty of parking.

Partner

8/10

Excellent

08 Mar 2026

Carly

This was a great hotel for our family weekend away to Paultons Park.
The Reception staff were 5 star ... others we encountered around the hotel were fine but not to the same standard as the front of house Gentleman who checked us in.
The hotel is clean and the breakfast standard was good but they seemed to run out of food very quickly and it took quite a while to replenish.
The bar is a bit lacking in variety but it was fine for a quick drink.
We had dinner at a pub called The Farmers House (outstanding food and service) so cannot comment on dinner but the menu looked fine and not overly priced.
We went to the pool between 5pm and 6.30pm. It was very busy but the kids loved it.
Overall an enjoyable stay and we would book again.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Linda

Lovely clean comfortable room

10/10

Exceptional

06 Mar 2026

Andrew

Nice place could do with a jacuzzi

Self

10/10

Exceptional

04 Mar 2026

Ashley

Wasn’t the best

8/10

Excellent

02 Mar 2026

Melissa

The spa was a little pricey but the experience was very good

Self

4/10

Poor

26 Feb 2026

Greg

Cold shower, very small portions in the school type cafeteria restaurant. And to top it off an extremely expensive bar for stale wine. Overall a very bad experience, I had quite high expectations

Self

10/10

Exceptional

23 Feb 2026

Sue

Friendly and helpful reception staff. Comfortable room. A few breakfast cutbacks noticed but still good.

Partner

8/10

Excellent

21 Feb 2026

TSZ LOK

Spacious room, friendly staff at spa and restaurant, good value spa package

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

rebekah

Clean room. Nice gym and pool. Staff friendly and helpful. Easy parking. Stayed here many times. Recommend.

Self

6/10

Pleasant

17 Feb 2026

Ursula

Hotel has lots of potential, unfortunately a few things let it down. The rooms were attended to every day but the floors were not hoovered or bins emptied, just beds made and fresh towels.

The pool area was nice but again could have been cleaner.

We spent over £400 in the Resturant during our stay, £150 on a valentines meal for my daughters 6th birthday which the food was lovely as was the layout of the table but the service was very poor. As was the service at breakfast. It really spoiled our weekend.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Sally

Couldn’t get any hot water out the shower
Queue at breakfast at peak times
Very strong smell in reception
Fire alarm during the night on first night
Service at bar poor. No lemon, dirty glass, no snacks
Loud music/party in room above us in one night - kept my children awake

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Catherine

Lovely clean warm room. Towels changed everyday. Cleaners did an amazing job everyday always plenty of tea coffee biscuits.
The bed was enormous and really comfortable.
All staff were smartly dressed and polite at all times.

Partner

8/10

Excellent

13 Feb 2026

Mike

Booked another suite which was different from their last one but provided a nice fridge. I used the gym but went at an earlier time which meant having to fight for equipment to use so would be an idea to attend it later in the evening. Shower was ok and the bed relatively comfy. Breakfast was pretty good and got my day started well. The suite was spacious and the bathroom had a high quality finish.

Business Self

10/10

Exceptional

31 Jan 2026

Mark

Great hotel, so clean. Rooms are fantastic

8/10

Excellent

30 Jan 2026

Matt

Very nice, professional and courteous staff.
The hotel has excellent facilities and a lovely spa.

One issue however is that our door did not fit it's frame!
There is a 5-6 centimetres gap at least under the door which infringes on privacy and is a fire risk.
Fortunately we were on the ground floor.

Partner

10/10

Exceptional

19 Jan 2026

SUSAN

Yes

Partner

6/10

Pleasant

19 Jan 2026

Barry

Room good bit dated. Staff great. Cooked breakfast, sausage and bacon cold! Couldn’t eat it

Business

4/10

Poor

11 Jan 2026

Nav

Room felt cold, no fridge, tv guide would not open up. Restaurant had full menu online which we had picked from and looked forward to since booking however when we sat down we were presented with a new menu with limited options. Food came out within 5mins of ordering and chips were barely cooked, they did re-do some new ones which were cooked longer but experience was already ruined. As dinner was so quick we decided to go to the bar for a drink yet had no Jameson or Jack Daniels or sailer jerries so had to order something else yet all were on menu. We were then later offered those drinks after we saw staff re-stock them on the shelf. I think was after my wife complained to reception. There was no apologies and offer to find some when presented with the problem. Really expecting more for a birthday trip away especially without the kids and was really let down. Breakfast in the morning was not much better, sausage beans egg and a “potato slice” for a fried breakfast is an abysmal option for what they state as outstanding breakfast online.

Partner

10/10

Exceptional

09 Jan 2026

David

Regularly stay at this hotel and never disappointed

Self

6/10

Pleasant

05 Jan 2026

gordon

The original room was very tired and smelt of cigarettes - room 217. Robert was on the desk and was quick to move us to another room without any problem. The radiator was on FULL too hot to touch and no means to turn it down. It was on or off. Had to leave it on but open a window - a little counter intuitive on a below freezing night. The cleaning was poor. The previous guest had long black hair and this was everywhere, especially in the bathroom; didn't feel I could complain again - we were staying one night so we 'managed'. The bar experience was a poor as our last stay. We were able to get a cheese toastie at 20.30 pm but it was dropped on our table without any service. The staff really do not seem to care about service. A round of toasted cheese - absolutely nothing with it, no garnish or condiments. £20 The barman apparently had to beg the kitchen to provide the toastie so no flourish. he had to find us napkins etc. Not to service we get in the Bath Spa version

Leisure Partner

8/10

Excellent

04 Jan 2026

Emma

Staff on reception were brilliant

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Jake

Nice warm rooms good stay thanks