Macdonald Botley Park Hotel & Spa

United Kingdom , Southampton
Boorley Green, Winchester Road, Boorley Green
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100 reviews shown

8/10

Excellent

08 Mar 2026

Carly

This was a great hotel for our family weekend away to Paultons Park.
The Reception staff were 5 star ... others we encountered around the hotel were fine but not to the same standard as the front of house Gentleman who checked us in.
The hotel is clean and the breakfast standard was good but they seemed to run out of food very quickly and it took quite a while to replenish.
The bar is a bit lacking in variety but it was fine for a quick drink.
We had dinner at a pub called The Farmers House (outstanding food and service) so cannot comment on dinner but the menu looked fine and not overly priced.
We went to the pool between 5pm and 6.30pm. It was very busy but the kids loved it.
Overall an enjoyable stay and we would book again.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Linda

Lovely clean comfortable room

10/10

Exceptional

06 Mar 2026

Andrew

Nice place could do with a jacuzzi

Self

10/10

Exceptional

04 Mar 2026

Ashley

Wasn’t the best

8/10

Excellent

02 Mar 2026

Melissa

The spa was a little pricey but the experience was very good

Self

4/10

Poor

26 Feb 2026

Greg

Cold shower, very small portions in the school type cafeteria restaurant. And to top it off an extremely expensive bar for stale wine. Overall a very bad experience, I had quite high expectations

Self

10/10

Exceptional

23 Feb 2026

Sue

Friendly and helpful reception staff. Comfortable room. A few breakfast cutbacks noticed but still good.

Partner

8/10

Excellent

21 Feb 2026

TSZ LOK

Spacious room, friendly staff at spa and restaurant, good value spa package

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

rebekah

Clean room. Nice gym and pool. Staff friendly and helpful. Easy parking. Stayed here many times. Recommend.

Self

6/10

Pleasant

17 Feb 2026

Ursula

Hotel has lots of potential, unfortunately a few things let it down. The rooms were attended to every day but the floors were not hoovered or bins emptied, just beds made and fresh towels.

The pool area was nice but again could have been cleaner.

We spent over £400 in the Resturant during our stay, £150 on a valentines meal for my daughters 6th birthday which the food was lovely as was the layout of the table but the service was very poor. As was the service at breakfast. It really spoiled our weekend.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Sally

Couldn’t get any hot water out the shower
Queue at breakfast at peak times
Very strong smell in reception
Fire alarm during the night on first night
Service at bar poor. No lemon, dirty glass, no snacks
Loud music/party in room above us in one night - kept my children awake

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Catherine

Lovely clean warm room. Towels changed everyday. Cleaners did an amazing job everyday always plenty of tea coffee biscuits.
The bed was enormous and really comfortable.
All staff were smartly dressed and polite at all times.

Partner

8/10

Excellent

13 Feb 2026

Mike

Booked another suite which was different from their last one but provided a nice fridge. I used the gym but went at an earlier time which meant having to fight for equipment to use so would be an idea to attend it later in the evening. Shower was ok and the bed relatively comfy. Breakfast was pretty good and got my day started well. The suite was spacious and the bathroom had a high quality finish.

Business Self

10/10

Exceptional

31 Jan 2026

Mark

Great hotel, so clean. Rooms are fantastic

8/10

Excellent

30 Jan 2026

Matt

Very nice, professional and courteous staff.
The hotel has excellent facilities and a lovely spa.

One issue however is that our door did not fit it's frame!
There is a 5-6 centimetres gap at least under the door which infringes on privacy and is a fire risk.
Fortunately we were on the ground floor.

Partner

10/10

Exceptional

19 Jan 2026

SUSAN

Yes

Partner

6/10

Pleasant

19 Jan 2026

Barry

Room good bit dated. Staff great. Cooked breakfast, sausage and bacon cold! Couldn’t eat it

Business

4/10

Poor

11 Jan 2026

Nav

Room felt cold, no fridge, tv guide would not open up. Restaurant had full menu online which we had picked from and looked forward to since booking however when we sat down we were presented with a new menu with limited options. Food came out within 5mins of ordering and chips were barely cooked, they did re-do some new ones which were cooked longer but experience was already ruined. As dinner was so quick we decided to go to the bar for a drink yet had no Jameson or Jack Daniels or sailer jerries so had to order something else yet all were on menu. We were then later offered those drinks after we saw staff re-stock them on the shelf. I think was after my wife complained to reception. There was no apologies and offer to find some when presented with the problem. Really expecting more for a birthday trip away especially without the kids and was really let down. Breakfast in the morning was not much better, sausage beans egg and a “potato slice” for a fried breakfast is an abysmal option for what they state as outstanding breakfast online.

Partner

10/10

Exceptional

09 Jan 2026

David

Regularly stay at this hotel and never disappointed

Self

6/10

Pleasant

05 Jan 2026

gordon

The original room was very tired and smelt of cigarettes - room 217. Robert was on the desk and was quick to move us to another room without any problem. The radiator was on FULL too hot to touch and no means to turn it down. It was on or off. Had to leave it on but open a window - a little counter intuitive on a below freezing night. The cleaning was poor. The previous guest had long black hair and this was everywhere, especially in the bathroom; didn't feel I could complain again - we were staying one night so we 'managed'. The bar experience was a poor as our last stay. We were able to get a cheese toastie at 20.30 pm but it was dropped on our table without any service. The staff really do not seem to care about service. A round of toasted cheese - absolutely nothing with it, no garnish or condiments. £20 The barman apparently had to beg the kitchen to provide the toastie so no flourish. he had to find us napkins etc. Not to service we get in the Bath Spa version

Leisure Partner

8/10

Excellent

04 Jan 2026

Emma

Staff on reception were brilliant

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Jake

Nice warm rooms good stay thanks

10/10

Exceptional

03 Jan 2026

Eric

The room was lovely, the dtaff were friendly, helpful and courteous.

Leisure Self

10/10

Exceptional

31 Dec 2025

Anne

Certainlyclean room and staff really helpful. Good to enjoy a warm welcome and cozy environment with very chilly weather outside

Leisure Partner

10/10

Exceptional

30 Dec 2025

Tim

Just a great place

Business

4/10

Poor

30 Dec 2025

Danielle

The hotel and room was quite tired, however the main reason for the low rating is due to their swimming pool being shut and filthy/murky when it was open. It made my wife sick being in that water. Not sure what they did with chemicals but clearly mistskes were made as they then shut the pool for a whole day. We literally only booked this hotel for the pool

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Karen

Clean, spacious room. Quiet. Comfy bed, slept really well. A lovely pool that didn’t get busy. Breakfast was OK, breakfast staff very polite, friendly and helpful. Room needs a bit of updating and the crack in the ceiling seen to, but a minor point. I had a lovely, relaxed stay.

Self

4/10

Poor

25 Dec 2025

Colette

We did not use the bar. The restaurant was dim looked like a canteen. The menu was not what i saw online. Limited choices bland food tasteless. I left my meal .so we decided not to have breakfast based on the quality of food at dinner. We chose mcdonalds breakfast. We also took out the spare pillows and both had spots of blood on . We informed reception when we checked out early. Very disappointing stay

Leisure Partner

4/10

Poor

21 Dec 2025

Sobitha

Clean room. Bed was not the most comfortable. Spa reception staff not helpful at all and didn’t give any guidance despite knowing that we had treatments booked; didn’t even offer a robe! And gave us towels when asked.
Hotel is a bit dated.
Jana in the bar and restaurant very kind and helpful. Food was nice.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Deji

Very comfortable and clean

Partner

6/10

Pleasant

18 Dec 2025

Deak

The room was spacious and clean.The hotel in general needs an update.
At the restaurant only 3 white wines available , at the bar ran out of rum ….,,
Needs more staff in general , and they need training in the restaurant , had to ask for wine glasses to drink our wine out of .

Leisure Family

10/10

Exceptional

15 Dec 2025

Dawn

Everything

Friends_and_family Friends

2/10

Poor

15 Dec 2025

Mark

Very poor hotel, beverage and food selection awful, cold hotel in reception areas and very poor ambiance and decor!

Partner

10/10

Exceptional

15 Dec 2025

James

Great service and really like the little things they did for the kids i.e activity books and the hot chocolate in the room.

10/10

Exceptional

12 Dec 2025

Michael

Room very good, clean

8/10

Excellent

11 Dec 2025

Mike

I managed to snag a suite with plenty of space although a fridge would have been good. I used the onsite gym which was quite big and pretty well equipped for my needs. A soothing shower later allowed me to be pretty relaxed for the rest of the evening and get a decent night's sleep. Breakfast was a real treat with quality food used and lots of options there. The hotel was very clean and well decorated although some of the corridor carpets could be replaced. There was good parking near the hotel entrance. Very good value for money.

Business Self

10/10

Exceptional

04 Dec 2025

Dr Wayne

I have no issues with Hotel as it is pleasant and as expected for the price.
Spa was not used because there was staf sickness and the spa staff sat in the staff room most of the day...

Anyway my review is not about the hotel or spa but is about two staff in particular.

Chantelle - upon arriving and checking in I had some questions and not only did she answer them excellently but she also did it in a way that felt personal to me. Like, I mattered. Like my experience and mindset, mattered.
I have been to many hotels and stayed all over the world but she made me feel important to her in the sense of her responsibilities in her jobrole to make sure I was looked after and felt welcomed. She went above and beyond. Thank you.

Tye - working on his own during the night shift he was able to help me with some trivial issues and actually was a pleasure to speak to. Very respectful and clearly experienced in hospitality. Credit where credit is due. people are so quick to complain but not to reward with praise. I know it is only text on a screen but Tye made me feel like a human that was seen and heard. Not just another guest of the hotel. Thank you for the conversation and information despite it being very late Tye.

To the owners of the hotel, staff like these two people are a credit to your venue.

There was another lady that was very kind. Her name was Priscilla and is a new member to the catering team if I am correct. Very lovely & passionate about making sure things are the best!

Business

10/10

Exceptional

03 Dec 2025

Linda

Lovely welcome from reception staff
Nice clean room in a quiet part of the hotel
Plenty of free parking
Nothing to complain about
Excellent stay

Leisure Self

10/10

Exceptional

30 Nov 2025

Marilies Judea

Very comfy bed, cozy and spacious room. The price is also competitive compared to other hotels. 20min drive Winchester and Southampton

Leisure Partner

10/10

Exceptional

27 Nov 2025

mandy

I'm a repeat guest here and always find the staff super friendly and helpful

Business

8/10

Excellent

26 Nov 2025

Lynn

Staff were friendly, welcoming and professional

Business_and_leisure Partner

10/10

Exceptional

24 Nov 2025

Philip

Staff are very friendly. Rooms clean and comfortable beds. Perfectly.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Terry

The room was spacious and comfortable

Friends_and_family Family

6/10

Pleasant

19 Nov 2025

Stephen

Bedroom carpet stained, water running cold mid shower. Poor flush on toilet.
Poor selection for “hot” food at breakfast, many items cold.

Partner

10/10

Exceptional

18 Nov 2025

david

Plenty of free car parking, free use of the Spa and very friendly staff.

Partner

10/10

Exceptional

18 Nov 2025

Brian

Excellent

Leisure Friends

8/10

Excellent

16 Nov 2025

Sophie

Room was nice and spacious. We booked a standards king room for 2 nights and had a mini fridge which was a nice addition. Air con was a bit confusing to use and it was a shame there were no plugs to charge our electrical items near the bed at all. The only outlets were near the desk and lamp on the other side of the room and this does impact the stay when you need to use your phone etc. more plugs around the rooms would help so much.

Partner

8/10

Excellent

16 Nov 2025

Kyle

Room was nice..bed was large

Business

10/10

Exceptional

14 Nov 2025

Mr Laurence G

One of the best hotels I’ve stayed at for a week’s business trip.

Business

10/10

Exceptional

10 Nov 2025

Claire

The staff are absolutely outstanding especially the reception and bar/restaurant staff. My room was extremely clean and comfortable

Leisure Self

6/10

Pleasant

08 Nov 2025

Timm

Very average hotel if youre not using the spa, pool or squash court :) Room was okay and had all the things required for a good night's night. Bed was huge and very, very comfortable . Dinner was expensive and not actually that good. The dining room needs a freshen up i think.. Good choice of drinks and reasonably priced. Breakfast doesnt work... it was like the wild west especially with small children around.

Partner

8/10

Excellent

07 Nov 2025

Luke

Staff are very hard working. Excellent service.

Leisure Family

10/10

Exceptional

06 Nov 2025

Dana

Good value for money the wellness facilities are good ....

Partner

10/10

Exceptional

04 Nov 2025

mandy

Friendly, helpful staff

10/10

Exceptional

03 Nov 2025

Sue

Great customer service on check in. Friendly and helpful. Room clean and comfortable.

10/10

Exceptional

02 Nov 2025

Mandy

Staff very friendly and helpful room nice and big spa facilities good

Friends_and_family Family

6/10

Pleasant

01 Nov 2025

Simon

Parking good, staff good, bar limited choice, room ok but sink partially blocked and couldnt get tv to come on. Biggest disappointment was the breakfast with limited choice and sub quality food.

Partner

10/10

Exceptional

23 Oct 2025

Alex

Our second time at Macdonald hotel and spa at Botley Park. We only have one small complain when you have a shower in the bath, if you put our foot on the bath plug you cannot get the plug out and the bath fills up with water . Other than that it was rather enjoyable. The staff are friendly and accommodating.

Leisure Family

8/10

Excellent

21 Oct 2025

Michelle

Short stay for cruise next morning. Rooms clean, staff helpful, didn’t have breakfast there and didn’t use the spa.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Lianne

Clean, tidy, friendly place to stay. Decent sized rooms and easy parking.

Business Self

8/10

Excellent

13 Oct 2025

Alex

Leisure Family

6/10

Pleasant

08 Oct 2025

Jackie

Poor internet connection
Restaurant was very dissatisfying, waited over an hour for dessert!
Electrics need updating

Partner

6/10

Pleasant

06 Oct 2025

Lisa

Spa/hell

Me and my husband have stayed here twice before and was great hence why we returned for a third time. The room was great, it was comfy and clean. Majority of the staff were friendly and helpful. But….if you are looking for a relaxing spa break do not stay here. The pool area was absolutely full of kids, it turns out that this hotel is available to book as part of the paultons park package. There must have been about 20 kids in the pool and some of them were even using the sauna and steam room where all of the adults were trying to hide away from them. Was not relaxing at all…so although we have enjoyed our stays previous I don’t think I will be returning.

Partner

6/10

Pleasant

04 Oct 2025

Carol

Not as good as all of our previous hotels

Confusing air conditioning/ heating unit . Breakfast was definitely not worth the money . Potato cake awful , hash browns would have been better . Bacon fatty .
Found out too late scrambled egg could have been requested.
Paid extra for upgraded room , it had bad water marks on ceiling in bathroom from old water leak from above and permanent stained toilet bowl .

Partner

10/10

Exceptional

29 Sep 2025

Gloria

Staff were all very polite and kind.

Leisure Partner

4/10

Poor

23 Sep 2025

theresa

The hotel seemed quite shabby for the price we paid. Our room was dark and quite uninviting.
The breakfast was limited and not what I’d expect from this chain hotels.

Leisure Partner

6/10

Pleasant

20 Sep 2025

allan

Needs improvement

The exterior and reception looked goid but the room was a bit tired.
Frayed and stained carpets, paint peeling off the ceiling in the shower, bath panel loose. Basin in bathroom had chips to the enamel. Broken bin in bathroom. Marks on walls
Expected more for the price we paid.
Our room was also given to another guest who we found trying to get into our room. Lot of noise from guests in room above, bad insulation?

Partner

10/10

Exceptional

20 Sep 2025

Barry

Amazing venue and grounds. Staff very helpful and friendly especially Robert and cleaning staff helped with replacement pillows and extn lead for our friends cpap machine
Thank you for a comfortable stay before our Cruise

Leisure Friends

10/10

Exceptional

19 Sep 2025

Joanne

The staff were all lovely especially the gentleman behind reception on arrival. He is a credit to you.
Spa facilities were great and a swim was such a treat.
My daughter is going to book 2 nights in October and we will stay again.

6/10

Pleasant

17 Sep 2025

Charlotte

Nice grounds, dated rooms

Lovely grounds and communal areas.
The room was a little dated. It didn’t have sockets next to the bed. The sink had limescale and mould was visible in the overflow. The shower didn’t drain properly so the bath filled whilst showering.

Business

10/10

Exceptional

17 Sep 2025

Geoff

A very nice hotel, lot of facilities, good size rooms, large comfortable beds.

Leisure Self

10/10

Exceptional

16 Sep 2025

Helen

Lots of areas on the ground floor of the hotel, well signed within.
Great hotel if you are going on a cruise from Southampton.

6/10

Pleasant

15 Sep 2025

gordon

Just a bit shabby and staff were very indifferent no one seemed happy no eye contact or smiles. Left waiting at the bar. People came and gave up. The funitire and lighting in the bar very worn and no ambiance

6/10

Pleasant

14 Sep 2025

Helen

So this was the second time of staying at this hotel , the first time was ok apart from the fire alarm going off jurying the early hours of the morning . Then we stayed again this time the fire alarm went off again but it went off on two different days still early hours of the morning ! , we did tell the man at the reception and he said that they are very sensitive, but we also had people smoking near our window which wasn't very nice either ! they weren't using the smoking area unfortunately so this wasn't ideal for us , maybe there needs to be some more no smoking signs around the building .We maybe should have said more at the time of our stay to reception but unfortunately our Grandson wasn't well in hospital and we weren't up to complaining at the time .

Leisure Partner

4/10

Poor

14 Sep 2025

Jennifer

Understaffed - only one person on front desk so huge queues. Rooms not ready 2 hours after check in time. Rooms itself tired looking and need updating. Shower goes from freezing to scolding you.

Leisure Family_with_children

10/10

Exceptional

10 Sep 2025

j.cox

Comfortable bed
Big room

Friends_and_family Family

4/10

Poor

08 Sep 2025

Mark

The hotel was fine without being great. The room was clean but we were only given 2 pillows and there was a huge wine stain on the carpet and side of the bed.

Leisure Family

6/10

Pleasant

02 Sep 2025

James

Ample free parking was a plus. Room facilities did not include safe or fridge. Staffing levels seemed too low at the bar and reception.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Keri

Comfortable

Very comfortable stay. Could have done with one soft pillow and one hard pillow each. Room was not serviced after day 1.

Partner

8/10

Excellent

23 Aug 2025

Michael

pool area is great

6/10

Pleasant

17 Aug 2025

Jennifer

The hotel was tired and just ‘ok’. I’ve stayed in Macdonald hotels and they’re been great hence booking a new one to try. To be honest I’ve stayed in better budget hotels. The bathroom has grout missing and quite mouldy and not well maintained tiles etc. The restaurant only served DIY instant decaf sachet coffee which is so poor. Not much choice for vegans and the staff were not helpful when I asked. I wouldn’t return here, overall very disappointed as this was meant to be a celebration for both my sons graduating. Leisure facilities were ok but when I went back to get changed not a lot of room as multiple spa parties in the changing area. Had to wait.

Leisure Family

6/10

Pleasant

17 Aug 2025

Jennifer

Leisure Family

2/10

Poor

16 Aug 2025

Vicky

We changed our hotel as we need a room with aircon.

Aircon here actually I fact means a table fan.

Corridors smell damp and musty.

Asked for room service at 3am and was told bar shut so had to drive to shop to get drink.

So understaffed. Some staff were so lovely. Gentleman who checked us in and some restaurant staff. Others had no idea and couldn’t speak much English. Guests trying to explain what a shandy was. Or even to try and get a jug of water.

Really wouldn’t recommend this hotel.

Leisure Partner

6/10

Pleasant

16 Aug 2025

Lindsay

Good property for the price. Reception staff very good, restaurant staff friendly but a bit hot and miss. Air con could be better. No safe.

Leisure Family

4/10

Poor

15 Aug 2025

Samuel

Cost of the breakfast is ridiculous

8/10

Excellent

13 Aug 2025

colin

Mostly our stay was very good. The aircon did mot work and not having conditioner nor moisturiser in the room was a little disappointing. Otherwise it was very nice

Partner

6/10

Pleasant

10 Aug 2025

Steph

Alright for a night

Hotel is very dated + tired, we stayed in a suite, the kids were given camp beds with broken springs so they basically slept on the floor. Coffee machine in room didn't work, bathroom was not the cleanest, we kept finding long dark hairs everywhere.

We ate in the hotel restaurant, again not the cleanest. Cobwebs in most corners + dust along the windowsills. Windows in restaurant were filthy. Sofas in the bar area have had their day - basically like sitting on the floor. Food at dinner was good and the service was prompt. Breakfast was basic but as expected.

It was OK for the night, we would likely not return.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Maryna

Lovely place

We just loved this stay. Amazing spa, pool and a room . Staff is extremely friendly we really appreciate it. And breakfast was great
Definitely will be back and highly recommend this place

Partner

6/10

Pleasant

10 Aug 2025

Ian

Just generally an average hotel.
Didnt realise it was a holiday parking site

Partner

8/10

Excellent

03 Aug 2025

Susan

Hotel good value for money . Housekeeping was a bit lapse bin not emptied tea & milk not refilled , overall a good stay

Friends_and_family Family

2/10

Poor

02 Aug 2025

shaun

We sat in the bar for a snack. The carpet was filthy, sofas are worn and look terrible, not enough staff. However food was decent.

Leisure

6/10

Pleasant

29 Jul 2025

Nicholas

We are grateful of the help that Olivia provided on Reception when are daughter had a fall outside on the path. She gave us help and was very understanding. The breakfast was good, but food ran out regularly and it was difficult to get any team members to get help. The rooms and parts of the hotel looked tired and dated. Carpets in the room were stained as well as the windows. The bathroom mirrors had damage from stains. Furniture was also damaged. Could do with some extra care to get the hotel to a better standard.

Leisure Family_with_children

6/10

Pleasant

24 Jul 2025

Dave

Slightly disappointed

Stayed here on numerous occasions. Comfy room but I do wish they wouldn’t drag the trolleys around at 7am in the morning as that woke me up and there was no drinking water in the room. Tried to notify reception but no one answered after numerous attempts.
Not as good as previous stays but still a nice hotel

Business

6/10

Pleasant

21 Jul 2025

lesley

Ok hotel but rooms and communal areas looking tired

Leisure

8/10

Excellent

19 Jul 2025

Great facilities

The hotel was really nice & had good facilities with a pool, sauna & steam room all included & a restaurant available onsite. Unfortunately the room we were in didn’t have working air conditioning & it was the hottest weekend of the year, we did have a fan but it didn’t help too much.

4/10

Poor

15 Jul 2025

Verified traveler

Horrible

Breakfast (to name that) was awful. Croissant a plate of fruits that look horrible, and coffee to be served from a thermo. That’s the continental one, to an extra £5, you get to have sausages and eggs! £25!!

Asked for an early check in, on a Sunday. The place was empty. Receptionist explained it was £10 per the hour in advance. It was 1:25 and he wanted to charge me £20. Reduced after to £15. While I was walking the cleaning people were doing some bedrooms and talking how empty the place was. When I got to my bedroom after a massive walk, the door was opened bc the room was not ready yet. Picture attached.

Mattress is HORRENDOUS!

Last night I couldn’t sleep bc of the noise from other guests. They should have been said about the time.

Only thing that saved is the gym/spa, but careful, some animals also use (gym member not hotel guests) it so they don’t know how to behave.

Avoid it!

Business

2/10

Poor

14 Jul 2025

Robert

Terrible room/service/value for money

Booked through Hotels.com but clearly because of this we were given the worst room in the hotel. Given a disabled room (which we hadn’t requested) right next to a fire door which banged all evening/night. Air conditioning which was essential because of the heat was like trying to sleep inside a jet engine. Room overlooked the air conditioning plant. Absolutely no atmosphere at all, no flowers or plants. Service in bar very poor - offered a G & T in a highball glass and had to ask for a slice of lemon. We walked out of the dining room (which was laid out like a school dining room just to cram more tables in) as no one bothered to come and serve us and they were clearly having issues with other customers. Paying £208 for this was an absolute disgrace.

Partner

10/10

Exceptional

12 Jul 2025

Simon

Nice stay

Business

8/10

Excellent

08 Jul 2025

Ian

Away for work

This was a one night stay for work. I have stayed here before and the room (316) was as good as the others I have been in. Bed comfortable, separate armchair with small table, good ensuite, even a trouser press! WiFi was okay, could not get a programme guide on TV. Receptionist looked tired and stressed. Ate here as well. Food lovely but service poor, I ordered my food and drink at the same time and I had to ask the person who brought me my food to get my drink, which was a bottle of water! Last food orders was 8:45pm. The card machine in the restaurant did not work and after 5 minutes of trying the machine from the bar was used.

Business

10/10

Exceptional

08 Jul 2025

michael

Nice hotel