Name: Solent and Spa
Address: Rookery Avenue, Fareham, PO15 7AJ, GB

8/10

Excellent

01 Jun 2026

Angela

Rooms were spacious, modern and clean. We didn’t use the spa due to only staying one night and the extra charge as booked through Expedia but if book direct, it’s included. Breakfast was £16.95 and worth it. Great choice. Lovely outdoor seating area. Beds comfy. Bathrooms good. Quiet location. All was good.

Friends

6/10

Pleasant

30 May 2026

Ulise

Stayed for 2 nights 22-25 Nay 2026
Room Clean
Bed Base broken - dispute that had a good night sleep.
Bit Dated
Shower Good and powerful.
No Apps on TV - Disappointing as limited and unable to mirror from phone.
Breakfast was Average
Booked in for what is supposed to be À la carte Ordered our starter and mains.
Waited for over 40 minutes they were very busy - and then the main course came out - we said we haven’t had the starter - they offered to take the food back and bring the starters. We then opted to only have the main which wasn’t the best below average.
Pool jacuzzi Good

Partner

10/10

Exceptional

29 May 2026

Pauline

Breakfast great plenty of choice

Family_with_children

4/10

Poor

06 May 2026

Deborah

We recently stayed for 2 nights Friday-Sunday as we were attending a family wedding on Saturday.
Checked in to the hotel at 8.50 and had a dinner reservation at 9.
Upon going to our room at about 11 we noticed a letter from the hotel on the bed. Apparently their new policy is not to service the room for stays of more than one night unless they are asked. However you have to let them know by 10 the night before. As we were an hour late I telephoned reception but there was no answer.
The following morning before breakfast we went to reception to ask for our room to be serviced sometime that day. We explained that we would be out from midday to midnight. The receptionist advised us that our room would be serviced later in the afternoon that day.
Upon returning to our room

10/10

Exceptional

02 May 2026

Michael

Didn't use spa or restaurant

Self

10/10

Exceptional

26 Apr 2026

Leila

The hotel is lovely. The staff can’t do enough and are always busy working, it’s clean and well kept. There was a little welcome pack for my son with snacks, games and toiletries in a really cute little bag. Really enjoyed the stay.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Georgina

Kids gift pack in the room was great! Room was very tired, and the bathroom was quite damp and mouldy. A shower only had a full height head, but no shower cap provided. Didn’t use facilities as when I booked the hotel it told me I needed to book and pay extra, we were only going to have an hour so didn’t bother bringing swimwear. Turns out swimming was an option available included for our booking.

Dinner was disastrous, but once we had spoken to 3 staff it was dealt with. However it did put a downer on the stay which was for a special occasion.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Nick

The pool was a good size. Rooms clean and good food.

Business

10/10

Exceptional

07 Apr 2026

Richard

Did not have a spa

Partner

2/10

Poor

29 Mar 2026

John

Buyer beware. We booked a two night break at this hotel using Tesco points . 5 days b4 our car engine blew up on the motorway. This hotel would not even let us defer this break let alone refund us the cost . This happened despite hotels.coms best efforts to intercede on our behalf. Just pure profiteering .

10/10

Exceptional

20 Mar 2026

Nick

Great hotel and spa facilities. Shame about the TVs that have no TV guide facility due to them being linked into some daft hotel menu nonsense. The two rooms I stayed in also had screens that were failing and were almost entirely blue in tone due to the cheap outdated Samsung TVs that are in all of the rooms.

Self

8/10

Excellent

04 Mar 2026

Nicky

I had an overall positive experience during my recent two day stay. Check-in was seamless, and Emily was incredibly welcoming and accommodating to my needs, which made a great first impression. The staff throughout my stay were friendly and approachable, and I really appreciated the warm service.
The room itself was a nicely refurbished space, comfortable and modern, which added to an enjoyable stay.
Unfortunately, there were a couple of housekeeping details that were overlooked. I noticed hair (not mine) across the shower tiles while I was in the shower, which was unpleasant, as well as some splatter marks on the mirror in the living area. I arranged for the room to be cleaned the following day through the app and also mentioned the specific areas needing attention to the receptionist the next morning, who assured me she would inform the cleaner. When I returned later that day, the room had clearly been serviced; however, the same areas had been missed again.

Despite this issue not being rectified, my overall experience was still a good one thanks to the lovely staff and the comfort of the refurbished room. With a bit more attention to detail from housekeeping, it would have been excellent.

Self

6/10

Pleasant

23 Feb 2026

James Norman

The room was lovely, and very comfy.

But did not expect to pay £35 for continental
Breakfasts!
Took the shine off the stay.

10/10

Exceptional

23 Feb 2026

Pamhidzai

Excellent amenities, close to Portsmouth and Fareham, Lidl over the road. Room was very spacious for a double it felt like a suite. Really nice added touches of robes and slippers, sleep masks and white company toiletries. Spa and breakfast were top notch.

Self

6/10

Pleasant

19 Feb 2026

Diane

The room was lovely, very spacious and comfortable.
We didnt realise until later in our stay that you needed to request your room to be cleaned relying on Qr codes that we missed.
Breakfast times were confusing and not very well comunicated. We arrived on time but felt rushed as they were trying to clear things away. My partner had to ask for his breakfast to be heated up

Leisure Partner

10/10

Exceptional

08 Feb 2026

Sam

We loved our stay and the attention to

10/10

Exceptional

29 Jan 2026

Nicky

I had a wonderful stay at the Solent Hotel.
From the moment I checked in, Sasha made the experience exceptional. She was incredibly accommodating, welcoming, and ensured I was given a lovely room. Thanks to her attention to detail and kindness, my two-day stay was comfortable and stress-free.

Thank you, Sasha — you truly made my stay!

Business

10/10

Exceptional

26 Jan 2026

Sarah

A real gem! We booked it last minute after a disaster with our first hotel. We walked in and immediately felt welcomed. It has a lovely feel, smells gorgeous and the spa is stunning. Food in the restaurant was delicious and staff are friendly. It was a nice treat for my birthday. We’ll definitely be staying again. Thank you 🤗

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Melvyn

Very good

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Mulley

Lovely hotel

Partner

10/10

Exceptional

04 Jan 2026

Mark

Everything was great

8/10

Excellent

01 Jan 2026

Linda

Lovely spa

Leisure

2/10

Poor

31 Dec 2025

michael

My issue with the stay was that the description on your site wasn’t correct, they for caused an issue upon arrival.

Partner

6/10

Pleasant

22 Dec 2025

John D

Overall our stay was good and as expected as we have stayed here many times before. However as we were staying two nights we expected as normal our room for our second night to be serviced ready for a fresh stay on night two. However disappointingly when on returning from a day out visiting family it clearly had not, we asked reception if this could be done as soon as possible as we needed to get ready to entertain family in hotel restaurant that night they said they would see to it straight away. After an hour it still wasn’t serviced we asked again and was told it would be done straight away. A new policy wasn’t mentioned. It was then shortly after a staff member knocked in the door to tell us that two weeks ago they introduced a new policy that it had to be requested via an app before 10am if your staying more than one night. Apparently there was a card in the room advising of this that we missed as never having had such a policy in a hotel before and crucially it was NOT mentioned or warned about to us at check-in as a new policy introduced only two weeks prior. They tried to rectify it with new towels but housekeeping had all gone home so room could not be serviced. So be aware you have to request this now.! We wondered why would you not have a room serviced and refreshed, as paying same rate for both nights? to have with bins emptied, fresh towels, toilet rolls, tea coffee refreshed, room cleaned etc etc especially as no reduction in room cost for doing it yourself.!

Partner

10/10

Exceptional

21 Nov 2025

Mathew

Clean, friendly and good local amenities

Business

10/10

Exceptional

13 Nov 2025

Stephen

I checked in with Endang and she was super helpful. The room was great & i enjoyed my stay.

Leisure Self

10/10

Exceptional

09 Nov 2025

Amanda

Cute room, amazing pool, friendly staff

Partner

10/10

Exceptional

09 Nov 2025

Jeanette

Excellent

Friends_and_family Family

6/10

Pleasant

20 Oct 2025

peter

Ch good staff good room neede good cĺean sufface dust

Leisure Partner

10/10

Exceptional

17 Oct 2025

Chris

Clean room, great and helpful staff.

Business

8/10

Excellent

16 Oct 2025

K

Good

Leisure Partner

10/10

Exceptional

12 Oct 2025

Michael

Large room and excellent bathroom. Staff cheerful and friendly. The service at breakfast was particularly good and that seems to be unusual now in our experience. We have stayed here before when exploring the area and came this time for an overnight stay before joining a cruise. It is good value and has lots of amenities should guests wish to use them.

Partner

10/10

Exceptional

23 Sep 2025

Barry

For a large hotel the staff were very friendly and efficient.

Leisure Partner

8/10

Excellent

16 Sep 2025

Keith

Good, but…

Large room in a quality hotel.

Service was a little slack.

Car park barrier would not lift and no one available, with delay of several minutes to exit!

Good people, but appeared understaffed.

Business Self

8/10

Excellent

13 Sep 2025

Ross

Comfortable stay. Easy for access through Heathrow.

Business

6/10

Pleasant

02 Sep 2025

Christopher

I usually stay at the Lodge - the breakfast is better at the Hotel, but my room was dated, no plug sockets near the bed and the bathroom has seen better days...
The Lodge is simpler and more basic, but is so much more modern - and the WIFI is much better !!
The room I had (202) was a suite but due to the above was 'average' at best

Business Self

10/10

Exceptional

31 Aug 2025

David

Location was ideal for what we needed

Leisure Partner

10/10

Exceptional

25 Aug 2025

Ronak

Really nice and quaint hotel. Conveniently located near shopping centre, restaurants and motorway. Spa facilities were good. Room sizes are great but slightly dated and could be better maintained. Thought out room facilities and amenities really well! Staff were fantastic - really friendly and helpful!

Leisure Partner

4/10

Poor

25 Aug 2025

Mandip

Very underwhelming

Very underwhelmed at our stay here. Whilst the pool and spa area were nice, you have to pay additional to use just the pool (£30 for a family of 4 or £15 per person). The hotel as a whole is very dated, and check in took 30 mins as check in system is very very slow. Rooms are very cramped, there were 4 of us in a room and barely any space for a cot. Whilst they have the white company toiletries, the bath is super narrow. The food at the parsons restaurant (more a sports bar) was terrible, burger was burnt. Breakfast however was nice (you can order avocado and poached eggs). Overall giving 2 stars as the value is really bad and I won’t be staying here again

Friends_and_family Family

8/10

Excellent

24 Aug 2025

Richard

We booked a suite. The bedroom and the living room were very tired and needs a lot of work on them to bring to the standard we expect for a four star hotel. The shower is over the bath rather than being a walk in shower. There was no shaving mirror. The sockets in the bedroom need to be next to the bed. It needs to have more sockets for plugging in our telephone and iPads. The Spa is very good. We had massages and made good use of the jacuzzi, steam room and the sauna.
The menu for the restaurant and the bar is limited to just a few dishes and the booking system for the restaurant needs attention. We turned up on time and the staff on the door said we had to sit outside! At 8.45pm it was cold and we didn’t have warm clothing with us. After several minutes we were shown to a table inside. There were some tables that were empty when we arrived and never got filled. We enjoyed our stay but we had a few little niggles.

Leisure Partner

2/10

Poor

23 Aug 2025

roderick

No heating at all in the room and the restaurant food was terrible

8/10

Excellent

03 Aug 2025

Louise

Air conditioning

Lovely stay, except the air con was not effective in room so had a sleepless first night, then after being offered fans had a better second night’s sleep.

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Sarah

We have been going back to this hotel for the last 6 years and it never disappoints, staff very friendly and the hotel facilities are excellent. Definitely recommend a visit 💕

Leisure Family

10/10

Exceptional

19 Jul 2025

Nick

Great nights sleep in room 104. Surprisingly quiet for a ground floor room next to the car park. The fridge in the room is also really handy.
Couldn’t fault it and would definitely recommend/stay again.

Business Self

4/10

Poor

14 Jul 2025

john

Over priced and over rated

This is a reps place. pointless for a romantic getaway. The food was dreadfull!

Partner

10/10

Exceptional

11 Jul 2025

Brandon

Very spacious and clean room with excellent amenities provided and friendly staff

Leisure Partner

10/10

Exceptional

22 Jun 2025

Razvan

Super

10/10

Exceptional

13 Jun 2025

Ashleigh

Lovely solo stay!
I was greeted by a lovely lady at reception who very helpful and polite when checking me in!
I paid £15 for the weekend to use the spa facilities (which i was made aware of at when booking) it was 100% worth the extra money! The spa was lovely and it was very clean! The jacuzzi was actually lovely and hot!
The room was lovely and clean, the fresh milk and water was an nice added extra! The bathroom was a little dated but nothing wrong with it.
I had a lovely meal in the grill restaurant on the first night, again the waitress service me was very polite.

Self

10/10

Exceptional

10 Jun 2025

Lee

Reasonable price. Pool and spar should be in the price! But not complaining as the building n room was really nice. Room was really clean best hotel ive stoped in so far.

Business Friends

10/10

Exceptional

05 Jun 2025

Daniel

Really nice experience with my family on a mini break. Super friendly and helpful staff and the Spa was lovely. Food and drink options are great, room was nice and the breakfast experience was first class with so much choice.

Leisure Family

10/10

Exceptional

04 Jun 2025

Sharon

The staff were friendly and helpful. The room was clean and spacious. The decor was a little tired but overall we had a great time and would stay again.

Leisure Partner

8/10

Excellent

31 May 2025

Angela

Very nice stay convenient location

Leisure Family

10/10

Exceptional

26 May 2025

jan

Exceptional friendly staff friday night at check in and saturday morning. Very clean and the massage therapist was top class

Leisure

6/10

Pleasant

25 May 2025

Anthony

Nice but dated

The bathroom is in need of modernisinh; the sink tap was loose, the shiwer controls stiff and difficult to adjust the temperature, the shower curtain did not stop the floor from flooding
I mention this to reception who daid thed get fresh towels and it cleaned up but that didn't happen. Would not stay again unless every other hotel un the area full or much pricier

Self

2/10

Poor

24 May 2025

Patrick

Was absolutely horrible as somebody went for a crap in the swimming pool after arriving 10 minutes in the pool had to come out after travelling 200 miles for my wife’s anniversary. Then after this didn’t get a wink of sleep as there were lots of noisy hooligans shouting and screaming up and down the hallway till 6 o’clock in the morning I complain to the desk they told me to contact Expedia Expedia wouldn’t do anything to help wouldn’t interest given any kind of a refund back. Do not attempt to book with Expedia or this hotel again, I recommend anybody do not cause they will not help you.

10/10

Exceptional

14 May 2025

Timothy

Business stay.

I love this hotel, friendly staff, great food and a comfortable sleep with firm pillows on request.

Business

10/10

Exceptional

10 May 2025

Jay

Highly recommend

One of the cleanest room I stayed. Bar, restaurant and garden area are all great place to hang out

Business

8/10

Excellent

09 May 2025

Joanne

Average

Pleasant stay. Quiet location. Didn’t use the spa. Evening meal was nice, limited menu unless you was food from the grill which was a bit pricey for me. Had breakfast one day only had cereal charged me the standard eat all you want buffet price. Didn’t have it the next day. Room was spacious comfortable and clean with good amenities. Couple of faults which I reported. Room is a bit dated so looked a bit shabby.

Business

8/10

Excellent

05 May 2025

Amit and Rita

Politeness of most staff
Cleanliness

Business_and_leisure Partner

6/10

Pleasant

04 May 2025

Andrew

Not the best Danny Thwaites

Was very disappointed that I had to pay extra to use gym making it an expensive stay.
Fridge didn’t work, toilet flush was faulty, bathroom looking tired and needs a refresh.
Hotel ok but not worth £160/ night

Partner

8/10

Excellent

26 Apr 2025

Ayelet

Lovely spa hotel

We had a lovely stay for 2 nights over Easter weekend.
Positives- we had a one year old, cot was provided on our room ready. Plenty of space. Each fridge in the room has two bottles ready to top up water or milk, both available from dispensers on each floor which I loved.
Staff were all lovely and helpful.
There’s a restaurant and a pub so we ate in each for dinners.
Pool is lovely and warm. Children hours are only up until 11am and between 3-7pm. Didn’t bother us but a little annoying when you have to leave the pool.
Had a lovely massage at the spa but expensive.
My mother in law was struggling with mobility and they lent her a wheelchair.
Negatives - lifts broke that weekend before we’d arrive.
I’d requested 2 rooms close to the lift, one due to mobility and the other due to having a baby. They had allocated us growing floor but not my in laws so we had to swap with them meaning carrying a buggy up and down the stairs. Appreciate it can happen but extremely frustrating and made the weekend difficult.
Also as of February there’s now a charge of £15pp or £30 per family to use spa for 48 hours. The hotel agreed to waive this as we’d booked in January but we should have been made aware and we’re not until the day of the trip by email.
Also received way too many emails from the hotel in the run up.
Breakfast was ok but felt could have had more choice. No salads or cheeses, no hash browns, mushrooms tasteless.
Overall would definitely go back as was a lovely venue

Friends_and_family Family

8/10

Excellent

21 Apr 2025

Anwar

Had a great stay at the Solent hotel. Spa and Swimming facilities are really great and modern. Staff and general services are all good and friendly. The rooms are a little outdated and you can hear your neighbours through the walls. The big problem for me was the terrible beds! unfortunately, ours was awfully soft with a big dip in the middle...I expect better from a 4 star hotel.
Overall good stay - would probably return to use the Spa facilities but not stay the night again.

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Jacqueline

Everything excellent 👌.Can’t wait to come back

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Andy

Exellent, efficient and polite staff.

10/10

Exceptional

16 Apr 2025

Amber

A great holiday for a spa break, fantastic facial, good food at the restaurant and nice rooms. A little issue at the start of our trip was quickly sorted out by Josh who provided exemplary customer service throughout our stay. Would highly recommend

Leisure Family

10/10

Exceptional

09 Mar 2025

Geraint

Fantastic

Friendly staff who made you feel very welcome and at ease after a long journey. the facilities were surperb

Friends_and_family Friends

8/10

Excellent

20 Feb 2025

Christopher

Nice property stayed a few times, keycard didn’t work and then when in the room and the key holder for lights fell off! No restaurant open as a Sunday only the pub style bar. But comfy and clean.

Business Self

8/10

Excellent

18 Feb 2025

Alexandra

It is a very pleasant place and is a haven for the weary traveller. I had a beaitiful massage and the sauna is lovely. You can change in your room and a robe is supplied for your short walk to the spa. The staff are ALL fantastic and congenial who are pleasantly helpful.

Business_and_leisure Self

8/10

Excellent

17 Feb 2025

Garry

A very nice hotel with good facilities, which unfortunately i was not able to use due to the short stay.
Only niggle I had, there was no milk in the room and only a couple of small sugar sachets, the milk, apparently, was in a dispenser at the end of a corridor but there was nothing in the room to explain that.

Business Self

10/10

Exceptional

13 Feb 2025

Tobias

Friendly staff, comfortable bed and plenty of facilities.

Business

6/10

Pleasant

12 Feb 2025

James

Rooms were very dated

Business

4/10

Poor

09 Feb 2025

Joanne

Poor experience this time at the hotel

Hotel was full to capacity and couldn’t even get a table for dinner in the restaurant! The spa was full to capacity when we went to use facilities and was operating on a 1 in 1 out basis. Children in the sauna, which should not be allowed. 1 bathrobe our room so I was waiting in my towel!

Partner

8/10

Excellent

08 Jan 2025

Linda

It was nice to have a choice of pillows, I usually hate the hotel pillows.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Persephonie

Fresh milk in room

Really enjoyed all the little extras like the robe, the biscuits, the take away cups the selection of teas…just going that little extra mile but most of all enjoyed having fresh milk in the room!

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

John D

Usual great standard

Really nice hotel, friendly helpful staff and great stay as usual

Partner

10/10

Exceptional

15 Dec 2024

Andrew

Lovely hotel and Spa, very clean and welcoming with a lovely restaurant. Only reason why it scored low on facilities was because of the planned refurbishment of the pool area, which we knew about after booking but didn’t put us off. Would definitely stay again and would look forward to seeing the refurbished pool area next time over a lovely place to stay

10/10

Exceptional

13 Dec 2024

JACQUELINE

Party stay over

We stayed over because we were celebrating a friends birthday with a Christmas theme. Disappointed that the pool etc was closed due to refurbishment which was another reason that we decided to stay.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2024

Jo-Anne

Clean and comfortable

Clean and comfortable

Business

10/10

Exceptional

18 Nov 2024

Nick

An enjoyable visit from start to finish.

Leisure

10/10

Exceptional

17 Nov 2024

clive

All ways stay here when visiting family never had a bad experience staff our friendly rooms are always spotless

10/10

Exceptional

03 Nov 2024

Philip

The whole stay was brilliant, staff, food was top quality would definitely return.

Leisure Partner

8/10

Excellent

03 Nov 2024

Christopher

We were welcomed as soon as we arrived.

Leisure Partner

2/10

Poor

01 Nov 2024

James

Very poor from Hotels.com

The pool and hot tub were out of use when I specifically request a hot tub!

Business

8/10

Excellent

31 Oct 2024

Gillian

Lovely clean modern hotel

Lovely hotel, the bedroom was spacious and clean.

Partner

8/10

Excellent

25 Oct 2024

Verified traveler

Have stayed here before, but unfortunately found the sink not properly cleaned when first entering the room and normally the rooms are cleaned each day and staying for two days, found nothing was cleaned (when comparing to previous stays) besides a used towel removed.
Breakfast was fantastic as always.

10/10

Exceptional

13 Oct 2024

Kayleigh

Great

Leisure Partner

10/10

Exceptional

05 Oct 2024

Stephen

.

Leisure Partner

2/10

Poor

02 Oct 2024

Verified traveler

Unimpressed

Business

6/10

Pleasant

21 Sep 2024

Victoria

Overall quite a disappointment. Same price paid via Expedia as hotel charges when booking direct, except spa/gym facilities not included in rate. It's hidden in the small print so you don't realise until they email you to ask you to pay an additional £15 per person. Feels a bit like a rip off.

The room is quite dated, not well designed (no plug sockets next to the bed, huge empty space on one side of the room with all the other furniture pushed to the other side, poor lighting, and next to zero soundproofing. You can hear everything in the corridor and the adjacent rooms, including toilet noises. Can't turn off the fan in the bathroom so a constant hum. Not great for a light sleeper.)

Everything just feels a bit cheap. Like every cost has been kept down - from the cheap plastic not soft close toilet seat to the single (overcooked) egg with a full English breakfast. Don't even think you could enjoy a nightcap - the bar closes at 11pm.

Breakfast was alright but overcooked and, like everything else here, felt stingey. Portions kept to a minimum. In fairness the staff were great in accommodating my gluten allergy but the 6 or 7 emails and phone calls asking us to pre-book a time started to become a bit like harassment. Noted: when we got to the breakfast room it was half empty.

Honestly? You'd be better off in a Premier Inn.

Partner

6/10

Pleasant

17 Sep 2024

Peter

Good points: most staff we encountered were brilliant. Hotel generally was clean and tidy. Rooms were very much so. Fresh milk machine in the corridors rather than tiny long-life cartons.

Not so good points: Excellent menu is really let down by the execution. Breakfast was stopped at 0915 which meant one of us missed it altogether despite having paid for it. The Spa area staff were extremely unattentive and waved me through with no towel or locker fob, meaning I had to head back to reception in my swimwear to get a fob (no towel). Both external Jacuzzi's were non-operational. Fresh milk machine was empty by early evening and not refilled prior to us leaving mid-morning the following day.

Overall it was 'ok'. Not bad per se, but let down by some aspects that, given its location by the motorway, leave you with the impression it's sort of a slightly posh Premiere Inn with lofty aspirations. None of these things would be that bad if it wasn't for the premium price to stay there, the premium price for breakfast, and the very premium price for restaurant food given the result.

Partner

10/10

Exceptional

09 Sep 2024

Nigel

Last minute booking. Great hotel, staff very friendly and professional. We had meal at main restaurant, food and service was exceptional. Next time we are in area we would certainly stay at holiday again.

Business_and_leisure Partner

6/10

Pleasant

08 Sep 2024

rita

The in-house food order people where very rude

8/10

Excellent

02 Sep 2024

Donna

Good: family friendly, swimming pool, nice bathroom and White Company toiletries. Robes, Spa and changing rooms. Quiet, nice grounds. Breakfast. Good wine list. Good decor and impressive looking restaurant. Made for a great relaxing weekend for us as a family before kids are back at school.

Could do better: reception greeting on arrival - was told booking via Expedia meant we couldn't use spa (totally incorrect). Staff were overall helpful but gave average service; I think this was lack of training rather than lack of care, eg checking on us, topping up drinks. Something for management to work on.
Would have wanted more for the price it costs to eat there. Food too expensive. Could be a better lunch option as we didn't want to pay £18 for a sandwich and kids menu was the same for lunch and dinner which gave them less choice. Sunday lunch was poor - fatty cut of meat meant very little was able to be eaten.

Would recommend for a weekend break but maybe seek other food options if you don't want to spend too much each meal time.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2024

Hayley

Brilliant stay, the welcome pack for the kids was really special and all the extra included items with the room made the stay memorable. Excellent staff and lovely food too!

Friends_and_family Friends

10/10

Exceptional

16 Aug 2024

Zia

I stayed with my family it’s really nice. We enjoyed our stay. Swimming and sauna was nice. Breakfast was good. Very clean and nice views. We enjoyed our stay.

Leisure Family

10/10

Exceptional

12 Aug 2024

Vicki

Gorgeous place

Leisure Family

4/10

Poor

12 Aug 2024

Verified traveler

I recently stayed at your hotel from August 9th to 10th. I am writing to express my profound disappointment and shock at the unacceptable and neglectful service my partner and I experienced during our stay.

Upon arrival, we were immediately confronted with a broken toilet seat in our room. The base was secure, but the lid was completely detached. We attempted to contact reception to address this issue, using both phones in the room, only to be met with six failed attempts due to non-functioning lines. This forced my partner to personally go to the reception desk—a situation that is not only highly inconvenient but also indicative of gross negligence in maintaining your facilities for incoming guests.

Adding to our frustration, the television in our room was non-functional. After some effort, we managed to get it working, only to find that the screen was tinted blue, making it unwatchable. Within the first hour of our stay, we found ourselves with a broken toilet, phones that did not work, and a malfunctioning television. This is far below the standard of service one would expect from a hotel of your reputation.

On the morning of Saturday, August 10th, we requested that the toilet be fixed immediately. We were assured by reception that maintenance would address the issue. However, after an hour, we had to leave the hotel without any resolution. Upon our return that evening, we found that the room had not been entered, and the toilet remained untouched.

Partner

6/10

Pleasant

11 Aug 2024

Stuart

Room was tired, for a 2 night stay hotel charge £35 for swimming and you are restricted to an hour each day.
Cooked breakfast you need to order.

Partner

10/10

Exceptional

22 Jul 2024

ANNETTE

Compfortable stay paid for early check in but was not ready feel i should oc not had to pay £25