Name: The Botleigh Grange Hotel
Address: Grange Road, Hedge End, Southampton, SO30 2GA, GB

10/10

Exceptional

18 Jul 2026

Richard

Good breakfast menu, particularly the continental option but cooked breakfast wasn’t too good. It took ages to arrive and baked beans lukewarm, bacon undercooked and black pudding not very good.

Partner

10/10

Exceptional

16 Jul 2026

Chris

As nice, clean, comfortable hotel.

Business

8/10

Excellent

16 Jul 2026

Lynn

A gorgeous listed building retaining period features a little tired in parts but still a beautiful place. Very welcoming staff, very clean well equipped rooms. Lovely bar and lounges and patio.
Great choice of fresh food for breakfast and cooked food. Would recommend.

4/10

Poor

12 Jul 2026

Claire

We didn’t stay! On arrival we were told our room was hot but they could give us ice water. The room was stupidly hot and if we had stayed we would not have slept. I know we are having a hot summer but they could have supplied decent fans, and let people know before travelling for three hours how hot the top floor rooms were. No management on site, several other people complained and I felt sorry for the two young ladies on reception.

Partner

4/10

Poor

09 Jul 2026

John

Tiny room. No air conditioning. TV didn't work. Nowhere to put anything in room or bathroom. Carpet in breakfast room dirty. Spa shut. Noisy wedding party going on. Overpriced.

Staff were courteous. Breakfast was OK

Self

6/10

Pleasant

05 Jul 2026

Greg

It was fine, nothing spectacular. No air con in rooms, rooms are dated and could do with a face lift. Bed was comfy enough. Can't comment on the spa facilities as we didnt use. Also can't comment on food as we didnt eat on site.

Partner

8/10

Excellent

30 Jun 2026

Kirk

The room was clean and generally comfortable. The breakfast was excellent the evening meal at the bar was pretty good.
Unfortunately, I was there on 2 of the hottest days the Rooms did not have adequate ventilation a couple of small fans provided did nothing to help. 2 nights of very hot sweaty non sleep.

Self

6/10

Pleasant

28 Jun 2026

Peter

It was the first Spa hotel I stayed in without a spa , I was trying to make a special evening thinking they would have spa facilities as advertised. To be told they are not available at the moment, I would of booked another hotel , had thru advertised correctly

Partner

10/10

Exceptional

26 Jun 2026

Richard

Great location with welcoming proffessional staff. Amazing menu containing well prepared fresh food to a great standard.

Self

2/10

Poor

26 Jun 2026

Anthony

Terrible hotel. Would avoid!

Rang me on the day of check-in to say that the hotel was overbooked. I was then told that, as compensation for THEIR error, they would put me in a 'sister' hotel, which in fact looked like a 1970s pub and was not at all a like-for-like swap. Very unhelpful staff; offered absolutely no assistance in resolving any discrepancies, and had to escalate to Expedia to get anywhere.

Self

6/10

Pleasant

24 Jun 2026

Austen

Breakfast was good. A reasonable choice of cereals, juices, cold buffet and cooked options.
Carpets were tired and seen better decades.
TV balanced on old piece of furniture. Bolt it to the wall. Make the room bigger by getting rid of the unnecessary cabinet.
3 chairs in the room. But only a 2 person room. Clutter. Wardrobe to short to hang up a full length dress without it touching the dusty bottom.
Denise the receptionist helped us change room from our first night sleeping in a ground floor room with a bed that was solid. No give in it. Not a good night's sleep (room 60) moved to 2nd floor for our next two nights (room 29) better bed, comfortable. Slept well, thank you.
Shower in the bath. Slippery in first room. No non-slip surface. Old shower dials on wall but shower controlled through bath taps. Difficult to control temperature. Cold water pressure weak in both rooms.

No swimming pool or spa available. We booked this establishment as it had a pool and spa in October 25. We only get told the spa and pool are indefinitely closed in May 26. If we had known this earlier we would have moved to another nearby spa establishment with pool that we have stayed at before.

Partner

10/10

Exceptional

24 Jun 2026

Mike

Great food, friendly staff. Lovely building.

Self

10/10

Exceptional

19 Jun 2026

Mike

Great hotel with excellent staff and service. Hotel is a very relaxed atmosphere and quiet with lovely grounds.
Food served is of a good quality and breakfast has a lot of choices and made fresh.

Self

10/10

Exceptional

18 Jun 2026

Ron

Lovely first stay, fantastic room and a superb breakfast. Swimming pool is being refurbished, hopefully I will be able to use on my next stay.

4/10

Poor

18 Jun 2026

Kristina

Really disappointed with our stay. One of the main reasons we booked was for the swimming pool and spa facilities, but a few days after making the booking we were informed they wouldn’t be available. Unfortunately, because I hadn’t paid extra for the flexible cancellation option, I couldn’t cancel and get a refund. Lesson learned.

I’d also be careful with the half-board option. We paid an extra £300 for two nights for a family of four, only to find an almost empty breakfast buffet one morning. I understand we weren’t the first ones there, but I would expect food to be replenished throughout the breakfast service.

For dinner, we were given a £50 voucher, but then told it couldn’t be used for children’s meals. I still can’t work out how that represents good value considering what we paid. We also weren’t informed that Sunday dinner service finishes at 4pm, so after spending the day out, we came back and had missed it completely.

I rarely complain or leave negative reviews, but this place really needs better management. After quite a bit of effort trying to find the right person to speak to, I requested a partial refund of £150, which was eventually granted. To be honest, I would have much preferred a stress-free weekend where the facilities and services matched what was advertised and expected.

Family_with_children

6/10

Pleasant

14 Jun 2026

Natalie

Booked this hotel specifically for the swimming pool as I was travelling with my 5 year old who wanted to swim
We were only made aware the swimming pools been closed for 3 months when we checked in and had to drive to a leisure centre 20 minutes away so he wasn’t disappointed.
I expected the hotel to be dated so that was fine but there was rubbish in the bin when we got in our room and coat hangers on the lights.
This was our second attempt getting into our room as the receptionist told us the wrong room number initially.
Would’ve appreciated being told in advance about the pool closure.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Michael

The staff were excellent. Had an issue when first arrived and this was resolved immediately.

Partner

4/10

Poor

06 Jun 2026

Kim

Just before we arrived, I received a message to say the pool & spa were being refurbished, this was disappointing as it's the reason we booked over other hotels, but these things happen. On arrival we were told that there was a wedding and they were very busy with those guests. The room wasn't the cleanest, with cobwebs on the lamp & light fittings and one looked half hanging off, and I felt unable to request a fan after basically being told the wedding was their priority.
We had paid half board so went off to dinner where there were tables with half eaten food around us and cupboard doors hanging open, to then be told, the meal I'd ordered had just run out.......on a menu of about 6 items. It was at this point, my husband jumped online and booked us in at IHG Holiday Inn Express Portsmouth and we checked out, not even being asked why.

Partner

6/10

Pleasant

05 Jun 2026

Julie

The staff were excellent as was the breakfast. The gardens were lovely. The room was so hot we had to have the small fan that was provided, on all night.
The curtains were thin so the light came in as soon as it was light !

Partner

8/10

Excellent

01 Jun 2026

Karen

Staff were lovely, very helpful, we were late for breakfast but they didn’t mind.
Unfortunately the pool and spa were not open for our stay, however breakfast on the patio was glorious

Friends

8/10

Excellent

31 May 2026

Marc

One night stay for a family wedding that was held on site, the room was clean and very comfortable, the food provided for the wedding breakfast was well cooked and very good. The staff were very friendly and helpful. The building is a converted old country house and as such is a little tatty around the edges but this just adds to the charm.

Partner

6/10

Pleasant

30 May 2026

Colin

The room was spotlessly clean on arrival and fresh smelling. The common areas were clean and well decorated.Strangely although there were 4 containers of shower gel, shampoo etc. there was no hand soap. As we were only staying one night we managed to get around this. The grounds were lovely but the outside of the back of the building has paint peeling. We had lunch which was decent and a good value. A couple of negative points. The pool and spa are closed until further notice. We were advised of this before our stay with a note saying that the pool and spa are complimentary elements so no refund or reduction is possible. Surely a hotel with Spa in it's name has this as central to the experience not a free extra? This didn't affect us personally as we didn't have time but is worth others being aware of if booking. We arrived back from an event about 11.15pm and would have liked a drink from the bar and some nibbles but were told by the person on reception that the bar closes at 11pm. With big events on locally it be good if it stayed open a bit later.Breakfast the next morning was very good with plenty of options available.

Partner

10/10

Exceptional

29 May 2026

Tony

Lovely building nice and relaxing room was really impressive could not fault anything

Partner

6/10

Pleasant

27 May 2026

oluleke

The swimming pool and spa were closed for refurbishment. This was not communicated until 2 hours before my arrival.

Partner

8/10

Excellent

27 May 2026

Aaron

Very nice sized rooms, beautiful garden and terrace, spotted a deer in the garden next to the pond in the morning..staff were extremely polite and helpful

Partner

2/10

Poor

25 May 2026

Melanie

Hotel is no where near where it is stated . Staff checked our luggage till 3pm. They only had one other guest staying at the hotel and our room was clearly ready however, they made us wait until after 3pm to check in. The lounge they said we could wait in had a few of their employees spread out all over the room and at 3pm when we walked from the tiny table we were waiting. The only other guest walked right in the front door and they took their registration before us. In addition, they gave us the wrong room type that we booked. They corrected quickly as like I said, we were one of two other guest in entire hotel. The spa, pool and all amenities were closed for repair.

Family

10/10

Exceptional

21 May 2026

Lee

The staff were very helpful and kind. Special thanks to the morning breakfast host. She made her a special latte because she wasn’t feeling well.

Family_with_children

10/10

Exceptional

16 May 2026

Nigel

Breakfast was excellent as was the service the manager Derek was superb

6/10

Pleasant

15 May 2026

Jane

Breakfast good

Self

10/10

Exceptional

10 May 2026

Paul

Very traditional building. Old but well maintained and presented. The location is very secluded and peaceful. Staff are very friendly and attentive. Food quality is outstanding and reasonably priced for a city spa hotel. Compared to the Holiday Inn nearby this place is definitely a step up and we would opt to stay here again.

Family

10/10

Exceptional

27 Apr 2026

Mary

Without exception, every member of staff we interacted with was friendly and very accommodating. Would definitely stay there again.

Partner

8/10

Excellent

22 Apr 2026

Andrew

Perfect place for an overnight stay when working in Southampton Area, single rooms are small but perfectly acceptable, like the fact that there is plenty of parking

Self

8/10

Excellent

21 Apr 2026

Mark

Room recently refurbed, great location

Self

8/10

Excellent

20 Apr 2026

Colin

Unfortunately the pool isn't currently open which was a bit disappointing.

Self

6/10

Pleasant

20 Apr 2026

Ruth

Our room was clean, warm and well-lit. We had selected a superior twin, but the view from the room was dreadful ! We were next to the boiler and there was ducting all over, rubbish and the exterior of the building at the back is very shabby. Just to note - there are no usb sockets in the room, so you need to bring your own adapter. There is also no phone - I suppose because everyone has their own these days. The furniture was all dark wood, which is fitting for the age and style of the building, but there were no coasters or mats for hot drinks, which was worrying for putting a mug on the bedside table. We had to use magazines. There was only one comfy chair. The room service was a bit below par - no spare toilet roll, glasses were not washed and beds were not made. Breakfast was good, choice of food was good and service was good. Tables and cutlery etc were all clean and tidy. We had one evening meal in the restaurant, which we booked prior with reception. I had a confirmation email, but the time was totally wrong, so I had to go and tell them. They said, not to worry, they would inform chef what time we would actually be dining. When we arrived at the restaurant, they had no record of our booking. Service was chaos, in spite of there only being three couples dining. Fist choice of food was unavailable, and we waited 45 mins for mains. No-one returned to ask us if the meal was okay, which it wasn't. No-one asked if we wanted desert, so we left.

Partner

2/10

Poor

19 Apr 2026

Tracy

Stayed 3 weeks in a row, week three I was put in room 60. Very uncomfortable bed, had an odd smell in the room. Shame as the previous two rooms were perfectly lovely.

8/10

Excellent

10 Apr 2026

Robert

Well the hotel is pleasant and characterful. The heating was stuck on in the room with only a small window to open. Unbearable poor nights sleep. On complaining nothing could be done apparently so we were moved to another room. Which was much better.

10/10

Exceptional

06 Apr 2026

Tracy

Lovely and peaceful, room was grest

8/10

Excellent

19 Mar 2026

Alan

Overall the property needs updating, it was very clean when you consider that it does need a lot of work doing to fetch it up to a good standard. However good value for money and comfy beds.

Family

10/10

Exceptional

12 Mar 2026

Ken

Really nice hotel staff excellent would recommend to anyone

Friends

4/10

Poor

06 Mar 2026

Vinay

Breakfast was excellent but the spa and pool were closed which is the main reason I booked. It would have been good to have that information before i booked

Self

8/10

Excellent

26 Feb 2026

Dave

Solo traveller on business with this being the 4th different hotel in a week. Nice warm welcome and friendly staff. Had an executive double which was spacious and the bed was very comfy. It’s an old hotel with wood panelling in the bar and restaurant which tells you the type of character property this is. Stayed on a £40 half board rate which gave me £25 food & drink allowance for dinner… this is a bit rubbish as the cheapest main was £19 and a pint was £6 so that was the allocation gone. They obviously make money on the starters and dessert's but this is wrong in my opinion, I understand there are supplements with most of these deals but at least give a guests a choice of 2 or 3 courses so they at least have a feeling of value. I had fish and chips and it was Ok, not brilliant which makes me feel like I’ve been taken advantage of. Would I stay here again, probably not but for a business stopover close to my first meeting, it was fine.

Self

8/10

Excellent

26 Feb 2026

John

Staff were friendly and helpful.
The room was clean and tastefully furnished.

The hotel is advertised as Spa with pool. But the pool is undergoing a major refurb. This is only notified on the day of check in. So it’s a bit disingenuous to advertise the pool.
I’m sure it will be fine once it’s operational.

Business

4/10

Poor

03 Feb 2026

Anthony

Spa is no longer in use, but I was not informed of this before my visit. No information confirming this on their website, socials, or 3rd party booking sites.

8/10

Excellent

02 Feb 2026

Paul

Clean and nice room, friendly staff great breakfast

Business

8/10

Excellent

25 Jan 2026

Jackie

Afternoon tea lovely. Rooms clean & very spacious but in need of a decor upgrade. Pool nice and warm but can get very overcrowded with kids. Hot tub and sauna not working and changing rooms very tatty and in need of immediate upgrade and clean.

Friends_and_family Friends

10/10

Exceptional

24 Jan 2026

Tina

We went there with some friends for an afternoon tea which was fantastic, the food was lovely. We stayed overnight and our room was very spacious clean and tidy. The only thing I would say was the spa area was terrible, the changing rooms were not very nice, the changing room doors were broken, the lockers were in a terrible state and the windows around the pool had lots of leaks, moldy and not fitted properly. But otherwise all good.

Friends_and_family Friends

10/10

Exceptional

24 Jan 2026

Helen

Room spacious and clean. Bed was huge and so comfortable. Food was nice. Breakfast was nice the only slightly negative thing was glasses and plates were not replenished we had to ask for that to be done despite 2 staff being in the area. Otherwise cannot fault the hotel . staff were welcoming at reception

Leisure Partner

4/10

Poor

21 Jan 2026

Jamie

Room was clean and dry, but light for bathroom was motion sensor and kept going off all night.

No spoon for the tea/coffee but the kettl didn’t flick off once boiled either.

Last day the continental breakfast had no bowls out for the cereal or plates for toast.

Business

8/10

Excellent

19 Jan 2026

PAUL

Both times I have stayed here spa not working this should be said when booking no refund

Self

10/10

Exceptional

15 Jan 2026

Colin

The hotel was very quiet at this time of year. The room was very comfortable and had everything I needed, including an excellent shower. I didn't have time to use any of the facilities or eat there.

Self

8/10

Excellent

09 Jan 2026

Michael

Nice building. Staff where incredibly helpful and welcoming.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Marissa

Room was quiet and clean, all the staff were extremely helpful

4/10

Poor

02 Jan 2026

Vinnie

The room was nice. Booked as a 'Spa hotel' and arrived to find hot tub and sauna out of order for the stay. Showers were cold.

Stayed new years eve, and day so probably not usual for the hotel but also couldnt eat in the restaurant at 7 on jan 1st. Girl behind the bar smirked and said 'chef has gone home' shrugging her shoulder's. No notice about this or communication that there would be reduced services over our stay.

Leisure Partner

8/10

Excellent

23 Dec 2025

Marion

Clean room staff lovely

10/10

Exceptional

14 Dec 2025

Catherine

Lovely stay, pool was warm, bed comfortable, clean room, good selection in bar

Partner

8/10

Excellent

01 Dec 2025

Neil

Large room and friendly staff. This is the second time we’ve stayed and both times the pool and spas have been out of action. Very disappointed that we were not offered anything by way of compensation.

Partner

10/10

Exceptional

26 Nov 2025

Ann

Lovely room, very comfy bed. Enjoyed our swim. Delicious food.

Partner

10/10

Exceptional

22 Nov 2025

Neil

Lovely staff and very clean room

10/10

Exceptional

22 Nov 2025

april

Room was fine but the bed a bit hard. Staff were fantastic. Have stayed before and never had any problems. Lovely place to relax. Pool is small but there is a sauna and jacuzzi. The steam room was shut.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Harry

Yes

Leisure Family

2/10

Poor

19 Nov 2025

Adrian

When we arrived we paid for an upgrade that should have cost £10.00. The next day £15.00 was taken from my bank. When we spoke to the manager, she said it would be returned, this has yet to happen.
The room was stifling hot, even in November with the windows open. We asked for and were provided with a noisy fan, which helped a little.
The bed was probably one of the most uncomfortable we’ve attempted to sleep in, the assistant manager agreed that they were awful.
We were looking forward to a well earned break, without the children, and chose this hotel for its Spa and Pool facilities.
On evening one, we needed to avoid the pool due to classes taking place.
On morning two, we were asked to vacate the pool for yet more swim classes!
All of the above points were discussed with the manager at the time of checking-out.
She explained that she has no authority to return any monies etc, even the overcharge payment. Apparently, the boss won’t give that level of autonomy, even to the manager, which we found rather odd, clearly a lack of trust between owner and staff.
We would use this hotel as our regular place if we had been treated better.
Very disappointing stay, very disappointed with the staff, and very disappointed with the lack of use of the Spa facilities.

10/10

Exceptional

16 Nov 2025

Kwok Wing

Nice hotel

Partner

10/10

Exceptional

08 Nov 2025

Ray

Loved the spa, lovely comfortable room

Partner

8/10

Excellent

08 Nov 2025

Robert

Room was very clean and bed linen was great quality. Room was on the small size but adequate.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

claire

lovely stay with great staff and beautiful room

Partner

4/10

Poor

23 Oct 2025

Tania

The room was absolutely disgusting
Very dusty had to clean the bath before i could use it. Carpet had stains and was very poor condition
Shower curtain was disgusting and should have been put in a bin
Definitely not value.for money

Leisure Partner

10/10

Exceptional

20 Oct 2025

Cheryl

Parking easy and close to entrance

Partner

8/10

Excellent

16 Oct 2025

Rob

Safe and plenty of parking. Clean and quiet. Staff friendly and helpful.

Business

10/10

Exceptional

16 Oct 2025

Tina

Staff are very friendly and helpful, always service with a smile 😊. Ample parking, the room was clean and spacious. Great value for money with the use of the pool, hot tub, steam room and sauna. Defo would come back again. Great place ❤️

Leisure Partner

10/10

Exceptional

13 Oct 2025

Chris

Brilliant Hotel and great Staff

Business

4/10

Poor

13 Oct 2025

Mary

Breakfast was Luke warm at best, staff moaning setting up for a wedding. Spa closed. Not worth the extra money

6/10

Pleasant

07 Oct 2025

NANCY

Check-in room. #15 right above party room .music sound ended midnight made us cant sleep at all. We
required change room even worse in room #58 with life roach on bed. End up move to room. #45. This is my worse experience in travelling life.

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Steve

The hotel is stunning, the staff are lovely,
However, the day i stayed there was a huge wedding going on and i wished i knew this before i booked! Had Noice, arguing throughout the night, kids running up and down outside my room, then a fire alarm got set off at 5 something in the morning! So I literally had no sleep, so I just got changed and just left! I asked the receptionist why the alarm went off for ages in my room? She replied, sorry one of the residents from the wedding party decided to have a hot shower and steamed his room up!! I emailed the hotel to have a little rant , but they just apologised without any further action! So obviously I wasn’t very happy and thought it’s sad, I really liked the hotel, but because what happened and the outcome, I won’t be experiencing that again and will be choosing somewhere else for my regular stays now. The wedding was on a Friday and went on until the early hours! It’s a massive shame because it’s a stunning hotel.

Business_and_leisure Self

10/10

Exceptional

06 Oct 2025

Christopher

Fabulous relaxing stay

We're repeat visitors but love the charm of this period building and surrounding grounds. Friendly and helpful staff, large well equipped rooms, really love the pool and facilities

Partner

6/10

Pleasant

06 Oct 2025

Mel

It was just all a bit of a let down. No wine coolers, no cocktails, very dirty and untrained syaff

Leisure Partner

10/10

Exceptional

04 Oct 2025

Colleen

Friendly helpful staff. Oversized room. Very clean. Peaceful setting

Self

4/10

Poor

01 Oct 2025

julie

With the exception of the lady on reception who appeared to be the only capable member of staff the stay here was so bad it was almost funny. Dinner was a complete disaster as very young staff had no idea what was going on as apparently no gas. Different staff telling us different foods available and we were told no coke or Pepsi only appletise or lemonade although there was Pepsi in the bar. A party of 25 ish arrived so was then deafening. A waiter apologised for the 40 minute wait but said they were trying to get starters out to the large party. It was agreed we would be refunded for our meal/drink . I told the receptionist the following day as we were still charged for a glass of wine. She said she would remove it but it was still charged to my card after departure. I wasn’t surprised that having emailed since leaving I didn’t even get the courtesy of a response. The building is lovely but needs refurbishment. There was a bucket in the reception catching water and furniture and carpets need replacing. Constant queue at reception with varying complaints and no sign of any management. Waited 20 mins trying to get served at a bar with 1 member of staff who was apparently attempting to do orders for a wedding so gave up. Such a shame as it wasn’t particularly cheap but poorly managed and sadly neglected.

8/10

Excellent

29 Sep 2025

Julianne

No concerns regarding the room that was lovely, but do think they need more experience staff in the bar and just a small detail they need a little sharper knives with having children and elderly food was very hard to cut up with a blunt knife. Massive choice of breakfast but left out to long so bacon was rock hard, and eggs over cooked such as shame just small details could make the hotel outstanding. With a little updating but overall value for money.

Partner

8/10

Excellent

29 Sep 2025

Saleem

Free parking nice location nice room friendly staff and nice breakfast

Business

8/10

Excellent

28 Sep 2025

Stephen

The room was worn and tired and needed some upkeep and modernisation , breakfast food and choice was good but you had to keep asking the staff for plates, bowls and cups as none had been put out .The parking spaces were too small for modern cars , yet again some money needs to be spent on modernising the parking facilities .

Leisure Partner

8/10

Excellent

27 Sep 2025

Larry

The only issue was NO heat in the room! Heating System was not working! 12 C in room, not comfortable!

Leisure Family

4/10

Poor

23 Sep 2025

Carol

Toilet didn’t work properly
Hot water was a small drip
Sink cracked
Lights not working
Staff were not interested
Room not ready at checkin

Leisure Partner

10/10

Exceptional

21 Sep 2025

Anna-marie

Beautiful hotel, peaceful spa and friendly staff. Would happily stay again.

10/10

Exceptional

20 Sep 2025

Tasha

Perfect

Leisure Family_with_children

10/10

Exceptional

20 Sep 2025

Emmanuel

Check in was smooth and professional. We appreciate the help from the front desk staff and the restaurant staff.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Gillian

Nice place to stay.

Room and spa facilities were excellent. Food in the restaurant was very good although the service left a lot to be desired. Bar staff didn’t know what brandy was when asked. All other staff competent and very helpful.

Partner

2/10

Poor

16 Sep 2025

Clare

I did not like:
1. My repeated telephone calls and messages from 10.00 am were ignored until 6.30 pm
2. There was no hot food and it took one and a half hours to produce a cold salad.
3. The room was dirty.
4. There was no hot water in the morning. The staff admitted that they knew about this but took no steps to advise guests.
5. Several days later I am still awaiting a receipt for money I should never have been asked to pay. There was no value for the £181 paid.
I will never recommend this hotel.

10/10

Exceptional

15 Sep 2025

Joseph

Very historically themed

Leisure Family

10/10

Exceptional

08 Sep 2025

Celia

One night stay

Beautiful hotel and enormous room.

Partner

10/10

Exceptional

07 Sep 2025

Richard

Very good stay. Good parking.
Very good breakfast.

Partner

10/10

Exceptional

03 Sep 2025

Catherine

Relaxing overnight stay

We like botleigh grange we stayed after our Mayflower Theatre trip it is very relaxed atmosphere we like the art deco design the spa pool lovely temperature and the jacuzzi will be back in december

Partner

8/10

Excellent

24 Aug 2025

Roger

Decent, good value hotel

We stopped at Botleigh Grange as we were going to a game at the Utilita Bowl the next day.
The building looked very impressive on arrival, and the staff were very friendly. The room was nice but everything seemed a little tired, like things were due an update/upgrade.
However, we had no complaints and would consider it again if we were in the area.

Partner

6/10

Pleasant

24 Aug 2025

Neil

Good and bad, overall we wouldn’t go back.
Good: Pool & Spa, food, large room, clean and tidy
Bad: Room hot & stuffy, no air con, staff unattentive, menu choices were limited
Needs a good refurbishment and modernising.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Rebecca

Absolutely loved our two night stay. Hotel staff friendly, helpful and nothing too much trouble. Bedding, bathrooms and towels spotless, spa facilities fab. Will 100% come again.

Leisure Family

10/10

Exceptional

23 Aug 2025

DEREK

Great place to stay

Leisure Partner

8/10

Excellent

22 Aug 2025

Barbara

The location is ideal for visiting our 3 sons in the area, the room was clean and comfortable. The pool and spa area was disappointing as the changing room is in need of some maintenance and the steam room and sauna were not operational, which was disappointing. Overall though we had a very pleasant stay.

Leisure Partner

6/10

Pleasant

14 Aug 2025

Benjamin

Dated hotel

Hotel was dated and very basic. The rooms were small and the walls were thin.

Was expecting more for the price paid.

Business

10/10

Exceptional

10 Aug 2025

Margie

Overnight getaway

The food was delicious. The room was small but clean and comfortable. The Spa was very relaxing - needs a bit of updating but had a great time.

Partner

6/10

Pleasant

08 Aug 2025

Vickie

The room was spotless, big comfortable bed.
The meal service was slow and needing to ask serveral tones to pay. Food was ok pork meal only 3 very thin carrot and 3 runner beans.
Breakfast was missing lots of choice ie i fkavour jam, tea machine broke (later fixed) sparce butter no margarine. Cold beans, limited pastries only 1 choice. Breakfast really not up to scratch.