Marwell Hotel

United Kingdom , Winchester
WINCHESTER, Thompsons Lane, Colden Common, N/A
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Khristiane Rey

Great hotel. Staff were good but let down with restaurant weekend staff that could have done more. I kinda felt they didn't make an effort asking a colleague or finding out to andwer my questions instead of just saying \"I don't know\"

Got my simple request wrong 3 times which was a shame. In the end I didn't insist anymore as I felt will just add to my stress.

8/10

Excellent

09 Mar 2026

Katherine

Parking was straightforward. The rooms are in need of refurbishment and the mattress was pretty lumpy. Our TV didn't work but the receptionist was incredibly helpful and eventually moved us to an alternative room. Location can't be faulted. Breakfast was fairly basic but no particular complaints.

Family_with_children

4/10

Poor

06 Mar 2026

Diane

Was ok. Bin not emptied cup stains not removed draws opened on there own. Sink but dirty hallway smelt musty and damp but it only cost us £31 wouldn’t pay more than that no bar staff bed comfy room nice very dated

Partner

2/10

Poor

22 Feb 2026

Zoe

Rooms are dated which is ok, but the heating stuck on full is not ok. Broken TVs, no security on the patio doors, very noisy, slamming fire doors, lack of staff in the evenings

Friends_and_family Family

4/10

Poor

31 Jan 2026

Mark

Built in 1989, and not touched since. The mattress springs poked me in the side, the furniture would be rejected by charity shops, the cold single glazing and red hot radiator were a classic 80’s touch, and the rusty 30+ year old fridge was warmer than the fbreakfast.

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Simon

Friendly staff. Good food.

Partner

6/10

Pleasant

11 Jan 2026

Emily

The staff were all very friendly and helpful but the airfreshener everywhere was a bit much. Also the shower was barely a dribble which was ver disappointing

Partner

10/10

Exceptional

03 Jan 2026

Michelle

Breakfast needs more choice especially the fruit, the pears were hard as rock, no bananas, no fruit salad. No beans for ages, they need to keep an eye on the hotplates. Invest in a coffee machine so there's a variety. Maybe also a bell at the downstairs bar.

Leisure Partner

6/10

Pleasant

29 Dec 2025

Graham

Breakfast coffee was far too weak and undrinkable. Poir chouxe of egg options

Leisure Family

6/10

Pleasant

21 Dec 2025

Kathleen

Food items missing from breakfast buffet on first morning.On our last morning (today),we were instructed to sit in a place we didn’t want to,but the position we wished to be seated wasn’t occupied or shown to be reserved.We’d sat in that area the previous 2 mornings without a problem Asked to have tea & milk replenished in our room ,but still hadn’t been done on our return in the evening.I complained about state of bed mattress,It was damaged & sunken,I had to put a pillow over the depression.Still not comfy & it affected my sleep.Told that all the mattresses were in the process of being replaced but shouldn’t really get to that stage of affecting guests comfort.

Partner

8/10

Excellent

21 Dec 2025

Rob

Comfortable clean room.

Friends_and_family Friends

10/10

Exceptional

18 Dec 2025

Tara

Nice big room, good amenities

Business

10/10

Exceptional

15 Dec 2025

John

Yes good

Partner

2/10

Poor

14 Dec 2025

Vaishak

My experience with this hotel has been really bad. I did a check-in on Dec 11th evening.
1. The receptionist has an attitude which makes us feel that I'm at service for her.
2. I booked a \"Executive Double Room, 1 King Bed\" which provides \"1 King Bed\" rated at £81.
The Hotel provided me a \"Superior Triple Room\" which had a \"1 Double Bed and 1 Single Bed\" which was rated at £67.
If I paid extra for a King size bed, the comment from the receptionist and hotel is that \"While the room categories differ in features, the sleeping comfort and bed dimensions remain consistent across both types.\"
I clearly don't understand the statement. Why will I take up a double bed instead of King bed when extra payment was done for it.
3. The washbasin sink floods with water after a morning brush.
4. Next room kids make noise even at 2 am.

Some of the pros -
1. Good location.
2. Above average breakfast.
3. Easy access to Marwell zoo.
4. Plenty of car park space.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

ramona

we were made feel very welcome by our receptionist Ruby She went over and above to make sure that everything about our trip flowed smoothly.
We had dinner in the restaurant it was excellent ...cooked to perfection

Friends_and_family Family

8/10

Excellent

09 Dec 2025

Fred

Staff friendly nice location and room fine.

One gripe is that the breakfast is a rip off at price charged not a great standard. Need to get a new supplier for the sausages (terrible ).

We also had the festive afternoon tea which was below satisfactory.

Leisure Partner

8/10

Excellent

09 Dec 2025

Deborah

Room was a good size and was clean. Hotel did feel cold in wooden corridors and bathroom.

Friends_and_family Family

6/10

Pleasant

19 Nov 2025

Carolyn

Easy parking and check in. Radiator in our room didn’t work but we did have a plug in heater. Took a while to heat the room. Bar area was good. Used the pool and sauna.

Leisure Partner

6/10

Pleasant

07 Nov 2025

Oliver

room was fine, all felt a bit tired, could with some paint and a good clean behind the desk

Leisure Self

8/10

Excellent

02 Nov 2025

Joanna

Staff very friendly. Room i itially cold but out heater on and fine. Corridors cold but communal areas ok.

6/10

Pleasant

02 Nov 2025

Lynne Frances

All fine, staff very courteous and friendly

10/10

Exceptional

27 Oct 2025

Jenny

Lovely staff, clean and comfortable room great parking

Partner

6/10

Pleasant

24 Oct 2025

Kim

Rooms where dated and in need of updating, drawers wouldn’t even open and lots of hairs around drain of shower! Not the best nights sleep every time someone ran a tap in their bathroom it was so loud in our room shook the walls.

Leisure Family

8/10

Excellent

24 Oct 2025

Karen

Only stayed one night so didnt use any facilities. The room was clean and comfortable. The price was excellent. No one on reception when we arrived but we did get a lovely apology.
Plenty of parking

Leisure

10/10

Exceptional

20 Oct 2025

Helen

Nice facilities, lovely staff

Leisure Partner

8/10

Excellent

02 Oct 2025

Irene

The parking was good, the bar was good, my disappointment was I wanted 1slice of toast and a cup of coffee, I take meds in the morning and can only eat minimally, they said I had to pay £10.80 p that was the cheapest on the breakfast menu, I declined and went elsewhere,

Leisure Partner

6/10

Pleasant

25 Sep 2025

Rob

Marwell hotel

Car parking was . Restaurant service good have been better. Food was not good and not worth the money

Business

10/10

Exceptional

21 Sep 2025

Phill

The hotel is a little tired and could do with a bit of tlc in some areas. But overall it’s a great hotel in fantastic surroundings. It’s peaceful clean and comfortable. Will definitely book here again if we are needing to stay in this area.

10/10

Exceptional

13 Sep 2025

Helen

Unusual property, perfect location next to Marwell zoo. Staff very attentive & helpful, especially the receptionist who checked us in. Swimming pool area a little dated, with dangerously slippery floor. Used restaurant for evening meal, food overpriced for what we had, also hot offerings at breakfast were cold

Leisure

4/10

Poor

11 Sep 2025

Paul

The hotel it self is lovely but the poor condition of my room was terrible. It hadn’t been cleaned not hoovered or dusted their was stains on the walls the room was in very poor condition.
The bathroom was terrible no plug for the bath shower head was covered in lime scale none of the taps had been wiped.
It’s was very disappointing as this was ment to be a special trip as it was our wedding anniversary and had an animal experience book in the zoo.
To be honest to leave a nice clean home and pay for a room that was in that state was shocking. If the management was to spend some money in sorting out them poor standard they have let in fall into the hotel would be amazing. Seems like money could be more important than the standard of the hotel.
The big question is why have management left it to get in this state ?

Leisure Partner

10/10

Exceptional

04 Sep 2025

Steve

Never disappoints

Always a great stay here. A little quirky but I like that. Lovely staff and great food. Loads of parking!

Business

6/10

Pleasant

27 Aug 2025

Emma

Lovely location with the woods around and a quirky unique place with nice bedroom but needs a little upgrade and a bit of gardening around the area outside. Very clean inside and staff were friendly and helpful.

8/10

Excellent

25 Aug 2025

Emmanuel Olukunle

Good

It was good and also enjoy using the pool

Business

10/10

Exceptional

25 Aug 2025

Verified traveler

Nice location and nature around bug

Friends_and_family Family

6/10

Pleasant

24 Aug 2025

Bekah

Great location for visiting Marwell Zoo. However, the hotel desperately needs a refurb. The room was dirty and needed updating - the bathroom countertop was rotten and falling apart, the toilet bowl was stained, the radiator was rusty, walls marked, etc, etc. Quite dressing really. It was definitely overpriced for the quality of accommodation provided. The breakfast was also very basic and overpriced for what was provided, especially £10 for a toddler who just ate some weetabix. The hotel has so much potential. Please please do a total update.

Leisure Family

6/10

Pleasant

23 Aug 2025

Ilona

Property with great potential but requires a bit of investment and ground maintenance. We were told dinner is only available at 19:30.a bit too late for families with kids.

Leisure Family

8/10

Excellent

22 Aug 2025

Gary

Really good staff . Very helpful

Leisure

4/10

Poor

15 Aug 2025

Robert

Marwell Hotel

Uncomfortable bed with dip when lying down. Bar closed and no food available when checked in just before 11pm. Bathroom in need of modernisation, shower over the bath had poor water pressure, shower curtain didn’t fully reach the bath. Hot room when arrived and no aircon, unable to leave the room patio door open as this leads to a shared balcony with no room security. Basic breakfast on offer, quality of the food was cheap but plentiful, coffee on offer was instant and dispensed from a pump flask!

Self

8/10

Excellent

13 Aug 2025

Gareth

Marwell Zoo

Two night stay at Marwell Zoo.Nice 'safari' style hotel situated right next to the Zoo. Plenty of convenient parking and quite an unusual hotel but also very nice. Pleasant comfortable room and bar area. Nice but unexceptional breakfast, but overall very good value!

Partner

6/10

Pleasant

13 Aug 2025

Suwayne

They were strict on check in being 3pm yet when I went to the desk at 3pm they were having issues.It is good they have a restaurant on property and the food is good.The wifi is absolute garbageeeeeeeee in the room.The wifi seems to only work well in the lobby area.The only proper customer service I experienced was at the restaurant.

Leisure Self

4/10

Poor

11 Aug 2025

Diane

Check in asked questions about taxi reception had no idea the girl very polite but poorly informed about general info. Breakfast was cold and poor as food kept running out as no one checking it so people had to keep asking them to refill, they ran out of fruit an white bread and still had another hour breakfast service to go
Came back in evening and asked for cocktail but could not as no ice for drinks as machine broke then a satalight went down so problem with tvs. The room was really lovely but out side of balcony doors it was grating running along all the rooms which you could stand on as fire exit aswell but did not feel safe as anyone could walk to your room.

6/10

Pleasant

10 Aug 2025

Majed

Bed covers was very bad we noticed some spots 'looks like blood spots' and it was not clean in general.

Business Partner

4/10

Poor

04 Aug 2025

Julie

The hotel has been run down and is unkempt compared to 5 years ago. Pool didn't look like it had been cleaned in years with grime all around it.
TV remote didn't work and room was less than average would have been better booking a Premier Inn

Leisure Family

4/10

Poor

31 Jul 2025

Ann

I have stayed 10 years in a row,( take my grandchildren to marwell zoo so needed a bed for the nite)hotel needs updating , over the years , you have stopped the drawing pack for children , done away with the fabulous games room , took away the game controll in the lobbey ist floor , let the play park deteriate.and stopped free entry to the soft play up the road.
Marwell zoo has and is completing an update so would be lovely for you to follow suit , go back to what you used to do , make children happy to stay in the hotel.

8/10

Excellent

29 Jul 2025

Theo

The internet was sketchy.
The staff helped rectify this problem.
I like the concept of forest surrounding the bungalows.

Leisure Family

6/10

Pleasant

27 Jul 2025

Jan

Quiet but tired

Business Self

8/10

Excellent

21 Jul 2025

Teresa

Lovely location and the room was quiet apart from the plumbing. We stayed for 1 night, the room was adequate although bathroom had a bad smell of drains with no extractor fan. The bed was lumpy on one side. The swimming pool is tired looking but we enjoyed our swim. Friendly staff. We would stay here again. Thank you.

Partner

4/10

Poor

21 Jul 2025

Peter

We really wanted to like this property but it really needs care and attention. I appreciate the property is old but it was looking very tired and worn out. The carpets in the communal areas looked tired as did the decor. Unfortunately are room was not as clean as one would expect, particularly for the price paid. Hair on the floor in the bathroom and the carpet could have done with a deep clean. The mattress on the bed was old too. The fried eggs in the breakfast buffet were also cold. At check out we pointed out the issues with the room and that in general the property could do with some love. They heard our concerns but I felt our feedback wasn't going to go anywhere or help to make change. Perhaps the staff are resigned to how the property is which is a shame as it wouldn't take much to improve things a lot.

Leisure Family

6/10

Pleasant

17 Jul 2025

Ajay

Nice Hotel

We booked this hotel mainly for its location, as it’s just a 5-minute walk from Marwell Zoo — perfect for our daughter’s visit. The rooms were nice, and the surroundings are beautiful, with lots of greenery and trees that make you feel like you’re in the middle of a forest.

However, the check-in experience was disappointing. The lady at the front desk in the evening was not friendly at all — no smile, no warmth, it honestly felt unwelcoming.

On the bright side, the rest of the staff were pleasant. The team handling breakfast were friendly and made us feel welcome. Breakfast itself was decent. We did have an issue with a rusted water kettle in the room, but it was replaced after we raised a complaint.

Overall, the stay was okay for the purpose of visiting the zoo, but the hospitality at check-in definitely needs improvement.

Friends_and_family Family

6/10

Pleasant

03 Jul 2025

Hugo

Negatives: Stayed in a very hot day in July.
There was no AC in the room or anywhere else in the hotel, only a very weak fan. Was sweating like a pig the whole stay.
Unable to connect to the hotel Wi-Fi. Not able to call reception, no phones in the room.

Positives: Friendly staff, interesting building layout and spacious room.

Business

2/10

Poor

28 Jun 2025

Cindy

The worst hotel

The room was dirty, they never came to service the rooms, even after I reminded them that no one has come and we needed towels and there wasn’t any shampoo/ soap . The Internet was horrible. Rusty balconies, the whole place needs to be updated. Dirty utensils for tea/ coffee and dirty stained blankets. I complained and was told by the manager if I come again maybe I will get a discount at that time. Obviously I won’t be back.

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

Ann

Friendly welcome and excellent service. Room spotless and comfortable.

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

Allan

Very friendly and welcoming hotel - food and service good - would recommend. Lovely setting

Partner

6/10

Pleasant

15 Jun 2025

Gloria

It was ok for a night stop off, but the bathroom was not very clean, dirt and timescale around the taps bath wasn't cleaned properly, hotel was a little bit shabby, all the glass windows needed a good clean. Dirt, and cobwebs inside and out. Chairs in the dinning hall were really dirty, not the right kind of chair to have with children. All bedding and towels very clean. Staff very helpful.

Leisure Family

2/10

Poor

09 Jun 2025

Shelley

Run down, filthy, smelly

Leisure Family

6/10

Pleasant

07 Jun 2025

Jane

It was an okay stay the property is a little tired the breakfast could have been replenished a bit more the sausages were over cooked or left for a long time the eggs were sitting in the heated tin for a long time so we’re almost cold we have had better

Leisure Partner

10/10

Exceptional

31 May 2025

Wendy

A great quiet place to stay.

10/10

Exceptional

24 May 2025

Emma

Great stay service was excellent

Leisure Family

8/10

Excellent

24 May 2025

Mr Shachar

The sauna was great.
Breakfast was ok, but one morning it was 20 minutes late which could be problematic if you count on it to be on time. Staff is really lovely and helpful. I love this hotel

Business Self

8/10

Excellent

22 May 2025

Nigel

Lovely people at reception and bar areas. Warm welcome etc. Room was well equipped and clean. Bed was very comfortable and a good size. Breakfast was very good, although a bit limited on fruit and yogurts etc.
Would definitely stay again even though I did not visit the zoo, which was not a noisy place to stay!

Self

4/10

Poor

20 May 2025

Hotel room was cold

Business Self

8/10

Excellent

06 May 2025

Karen

Bank Holiday stay

Room looked very tired and was cold upon arrival
However an electric heater was available in the room.
Member of staff was immediately attentive when advised of noise from water pipes in next room. Issue was resolved promptly.
Very quiet in the restaurant; food was good.

Partner

4/10

Poor

04 May 2025

Malcolm

I made reception aware on checking into my room that the radiator pipes were leaking and the radiator was on full blasting out heat when the outside temperature was 24c the room was more like 32c reception told me they would have it fixed the following morning but this did not happen spent 2 very uncomfortable nights not able to sleep due to the excessive temprature of the room unable to open windows because of insects and bugs given the hotels location there was no room service and the bar closed at 10.30 both nights bar food was only available if ordered by 8.30 there was no water in the room or mini fridge the only water available was from the bathroom and i was not sure if safe to drink breakfast was a very poor standard given the cost of 16.50 for a english offerings were served up in food bins with what appeared to be small gas canisters underneath in an attempt to keep the food warm nothing was particularly fresh and was of mass catering standard genrally the hotel was tatty and in need of some form of renovation cleanliness was an issue genrally throughout if rated on a star basis i wiuld rate it 2 although the price tarrifs are more like 4 whith nearby hotes with 4 stars charging in some 8nstances less would not stay again and impossible to recomend

Leisure Family

10/10

Exceptional

04 May 2025

Vicki

We attended a beautiful wedding here and stayed the night. Although the property is a little dated, it was comfortable and welcoming. Staff were all amazing and the wedding was stunning.

Leisure Partner

8/10

Excellent

04 May 2025

Mark

Attended a wedding and stayed overnight. The staff were so accomodating. The effort they put into ensuring everyone had a good time was brilliant. Loved the hotel as a wedding venue. Really enjoyable, would recommend.

Leisure Partner

6/10

Pleasant

24 Apr 2025

Verified traveler

Close to the zoo but needs a make over .

Staff at hotel very very polite and helpful. Breakfast was lovely. Sadly hotel could really do with a make over and it was pretty shabby which really let it down .

Friends_and_family Family

8/10

Excellent

06 Apr 2025

Stephen

Had a lovely day out at the nearby zoo and this hotel was very convenient to be able to stay close by and enjoy a mini break. The staff and service was brilliant and really friendly. The hotel is a little tired in places but the room was clean, tidy and comfortable. Disappointed that the swimming pool was closed during our stay but it didn't affect our overall experience. Food in the restaurant was lovely and breakfast was also really good with lots to choose from. Would recommend

Leisure Partner

10/10

Exceptional

02 Apr 2025

Shannon

Super stay

The staff were incredible and nothing was too much trouble. The breakfast was well managed and delicious

Partner

8/10

Excellent

01 Apr 2025

Murtaza

We loved it.

good vibes the old rustic safari hotel with nature and peace around you. You can go wrong.

Friends_and_family Family

2/10

Poor

01 Apr 2025

Marianne

Extraordinary that in March with temperatures of 4 degrees outside that the heating in the hotel was turned off everywhere. There were insufficient blankets in the room, so even with a towel and my overcoat over me I was too cold to get much sleep. Next morning I was cold and exhausted, not in good shape to tackle the day.

Leisure Partner

6/10

Pleasant

30 Mar 2025

Jennifer

The hotel is rundown and not well maintained. Superior room was disappointing. Staff were very accommodating and friendly which was appreciated.

Leisure Family_with_children

10/10

Exceptional

29 Mar 2025

RODERICK

\"Treetops\" in Hampshire.

Unique experience. \"Treetops\" in Hampshire! Well, thirty years ago maybe.
Perfect for visiting the Zoo, one minute walk entrance to entrance! Clean and comfortable. Refreshing to find a hotel where the heating is a controlable radiator and the patio doors open fully onto a balcony for every room. Good breakfast btw. Friendly, approachable staff and a proper key to your door. Dated and in need of redecoration in places (no, please don't) I liked it!

Partner

4/10

Poor

28 Mar 2025

Karen

Bathroom shower head didn't work properly and was low pressure issues so my showers were done with a trickle of warm water 3 nights in a row. Restaurant food was marginal

Business Self

10/10

Exceptional

18 Mar 2025

Julie

lovely place i will be sure to return to. Josh and Julie were particulary helpful and i really enjoyed my stay

Business

10/10

Exceptional

10 Mar 2025

Kate

Relaxing long weekend.

This is our second stay at the Marwell Hotel Winchester. Even with a wedding in the main building, there was no noise in the rooms - superb planning :-) a 10 minute drive into Winchester, plenty of parking without any issues, a lovely pool for a morning swim. Friendly helpful staff.

Partner

8/10

Excellent

09 Mar 2025

darren

Felt like africa pool was great rooms were clean and big good breakfast

8/10

Excellent

08 Mar 2025

Ali

Good

6/10

Pleasant

02 Mar 2025

Chaslyn

One of the beds was broken, toilet flush was faulty. Service was very good staff were friendly

Friends_and_family Family

8/10

Excellent

02 Mar 2025

Lorna

Comfy nice staff

Lovely staff and comfortable stay some areas of the hotel coukd do with a bit of decoration and the lights in the corridoors being lit all night long even during quiet period is a waste of electricity reccomend PIRs

Friends_and_family Friends

6/10

Pleasant

11 Feb 2025

Jenny

Great vibe just need to sort some minor admin issu

This 3 Star hotel is lovely, surrounded by nature and a vibe to peace and relaxation. I stayed for one night due emergency but was 90 percent satisfied. Only thing I dislike is that they check in time is extremely late and check out extremely early . Management need to consider as customer pay for a full day but they miss out on 4 hours ! Standard check in time should be 1 maximum 2! And check out should be 12! The swimming pool was not working the day I arrive which was the reason I book it but never less it was an ok accommodation with lovely views

Friends_and_family Family

4/10

Poor

09 Feb 2025

Kelly

Hair all along the bathroom by the shower, toilet would not flush properly. Shower was pointless, water just trickled out and issues with water from the sink aswell.

Leisure Partner

10/10

Exceptional

30 Jan 2025

Doug

Great food and very comfortable well appointed room

Business

6/10

Pleasant

25 Jan 2025

Timothy

Cleanliness was well below par, the decor and furniture were dated and showing signs of plenty of previous use.
Disappointed that it had not been maintained as it ought to have been.

Business

10/10

Exceptional

16 Jan 2025

Arran

Amazing stay as always highly recommended

10/10

Exceptional

16 Jan 2025

Arran

Amazing staff Ellie and amber always happy to help in every way possible

6/10

Pleasant

22 Dec 2024

Paula

Bar a bit slow to get served. Beds were terrible,very soft,rooms need updating. Reception and foyer and staff were lovely

8/10

Excellent

21 Dec 2024

Hayley

In need of some tlc

Hotel is tired and needs some attention on paintwork
Room was not clean , bits on the carpet , cobwebs , no mattress cover just 1 sheet over bare mattress
Had run out of vinegar at meal time
Mainly all staff were friendly and very good with my disabled daughter

Friends_and_family Family

10/10

Exceptional

19 Dec 2024

Arran

Amazing stay as usual

6/10

Pleasant

13 Dec 2024

timothy

Great party poor room.

I was there for works party. Had a great night staff and food was spot on. Room was tired, mattress very old and lumpy (107) toilet was dirty and the sink didn’t drain. We only spent a few hours in the room and left at 06.30 no opportunity to let staff know as reception was unattended when we left.

Partner

10/10

Exceptional

12 Dec 2024

Daniel

A gem for the price in low season - warm, comfortable, good sized rooms

Partner

10/10

Exceptional

07 Dec 2024

ian

The staff go above and beyond to help.

4/10

Poor

06 Dec 2024

Susan

Menu choices not great.
Shabby , needs updating. Mattress lumpy , bed not made properly
This was supposed to be an executive suite but didn’t feel like it.
Tiny bathroom.
On the plus side the large bed and Balcony were a great for us and staff were very friendly.

Leisure Partner

6/10

Pleasant

01 Dec 2024

Tired but ok

The hotel should be rebranded to B&B at best. Very dated and in need of lots of TLC. Stayed here when it was quite new and was saddened to see how run down the rooms have been allowed to get wasnt i pressed with cleanliness either. Black mold round the bath. Toilet bowl rim awful and rustying sink. Had to pump toilet for it to flush. Breakfast was not up to much. Had better stays in cheaper hotels. Bed wasnt that comfy either old mattress and flat pillows. Wont be choosing to stay here again. It was adequate for families who needed to be near the zoo but not for a relaxing couples break.😔

Friends_and_family Family

4/10

Poor

30 Nov 2024

Thomas

Not again

The hotel looks rundown and out dated. the room was very dusty, the shower barely worked, the room was uncomfortably hot despite turning the radiator off, the bed was 2 beds pushed together with the most uncomfortable mattress on it.

When it comes to the breakfast that was a buffet style set up but on some old fashioned portable serving dishes being kept warm with camping style gas stoves which made the food rubbery. They were serving coffee in a portable flask.

Partner

10/10

Exceptional

29 Nov 2024

Daniel

Comfortable bed and very quiet

10/10

Exceptional

28 Oct 2024

Kate

Quiet retreat

Such a cute hotel, really friendly and ample free parking. Situated next to the zoo, the area is quiet, relaxed and safe. I will definitely stay here again.

Business

6/10

Pleasant

11 Oct 2024

Mike

It was second time staying here and I think it is time some money was spent on the place.
They seem understaffed as it took an age to get checked in.
My room was ok but the mattress was like concrete and the pillows quite the opposite leading to a sore neck in the morning. I took it upon myself to clean the fan they had in the room which was a good thing as it was filthy and I can only imagine was sort of dust would have been thrust my way if I had not cleaned it.
Evening dining was ok but the value for money left a lot to be desired with lackluster garlic bread, quite a greasy cheeseburger and a bland tarte only saved by the accompanying sorbet.
Breakfast was a better experience to get the day off to a good start.
The hotel looks quite tired with freezing corridors between the lobby and rooms.

Business Self

8/10

Excellent

08 Oct 2024

Marc

Convenient for Southampton docks. Good breakfast. Didn't use the pool.

Partner

4/10

Poor

29 Sep 2024

Jessica

Our room was quite grotty and not particularly clean! Breakfast was just standard I would said. Nothing at all impressed me with this hotel. Shame, it used to be really lovely

Partner

8/10

Excellent

17 Sep 2024

Jennifer

There are no lifts but the staff helped with heavy cases if asked.
There were no glasses for water in the room.
The unique building - based on a jungle theme - was novel but needed refreshing.
The staff were friendly and helpful.