Name: Harbour Hotel Southampton
Address: 5 Maritime Walk Ocean Village, Southampton, GB

10/10

Exceptional

26 Jul 2026

Deborah

My room was remarkable with a beautiful view of the area from my balcony. The staff was very friendly and helpful.

10/10

Exceptional

24 Jul 2026

Tristan

Clean, efficient, one of the closer hotels to the Cunard terminals.

10/10

Exceptional

19 Jul 2026

Leo

Great place

Partner

8/10

Excellent

19 Jul 2026

Darren

Great hotel, only let down was not being able to access the harbar as there was a private function, which was a shame given our main reason for booking was to eat at the harbar

Partner

8/10

Excellent

18 Jul 2026

Ann-Marie

Hébergement parfait pour un séjour avant une croisière, situé à quelques minutes du quai

Family

6/10

Pleasant

17 Jul 2026

Leeanne

Nice welcome car park not signposted and therefore we ended up in multi storesy, lovely welcome at reception clean room but harbar not great rushed loud not great food and we went downstairs to downstairs bar for a drink to be told ‘we are not doing food’ and all we wanted was a drink very rude girl bar staff

Partner

4/10

Poor

15 Jul 2026

Sophie

Welcome

10/10

Exceptional

14 Jul 2026

Andrew

15 minutes by car to Crystal cruise terminal

Family

10/10

Exceptional

13 Jul 2026

Toni

Amazing room and great staff, pool is clean and nice as well ! Will definitely stay again and recommend to others.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Amy

It’s very clean and comfortable to stay.
Very convenient.

Partner

4/10

Poor

11 Jul 2026

Alejandro

Pagamos 950 dólares cada noche.1900 las dos noches y para nada es 5 estrellas. Decepcionante. Lo peor es la limpieza. Encontramos 4 arañas en la pieza y el balcón parece que no lo limpian nunca por la cantidad de telas de arañas que tenía

Partner

8/10

Excellent

10 Jul 2026

Caroline

Air con didn’t work which was disappointing. Spa and pool is too small for the amount of guests but rooms are clean and feel luxurious.

Partner

10/10

Exceptional

07 Jul 2026

Edward

The staff was very accommodating. The room was very clean.

Friends_and_family Friends

8/10

Excellent

07 Jul 2026

Jacqueline

We really enjoyed our stay but it was slightly spoilt when we went to the Harbar in the evening to have a cocktail. We arrived at the bar which was very busy as there was a disco taking place. The bar staff were excellent and very busy but it was spoilt by the behaviour of some of the party goers at the bar. Some were swearing and being abusive to the bar staff when they refused to serve them. We sat outside on the decking to have our drink but it was still very loud with several people who had clearly had too much to drink. We are not against young people enjoying themselves but we felt that it affected our experience and we actually only stayed for one drink and went back to our room. We felt that your hotel is of a high standard and guests pay a premium to stay there rather than at other hotels in Southampton, but we did not feel that the experience on Saturday night was a reflection of the standard we would have expected. Please do not think that we are criticising the staff in any way, they were all very polite and helpful as always.

Partner

10/10

Exceptional

04 Jul 2026

Mick

Ten out of ten a great staying experience

Business

10/10

Exceptional

30 Jun 2026

Frank

Great hotel in a great location. Used before a cruise.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Josephine

The best place to stay in Southampton.

Partner

8/10

Excellent

25 Jun 2026

Charles

Property was clean. Room was clean and comfortable. Staff were efficient but not necessarily friendly.

We would stay here again if in the area.

Partner

10/10

Exceptional

22 Jun 2026

John

Clean hotel overlooking the marina. Great Staffordshire, very helpful.
Breakfast was very nice

Partner

10/10

Exceptional

19 Jun 2026

MARK L

We had a one night pre cruise stay and had a great experience. Excellent position over looking the marina. Had a Soho House vibe. Quality chic decor. Polished, efficient and friendly staff. Truly excellent restaurant - The Jetty.
Great start to our vacation

Partner

6/10

Pleasant

15 Jun 2026

Ava

It would have been a five star but the shower/bathtub combo was scary.

Very high tub to step over, no grab bars, and awkward door.

The breakfast was good on level 6 in the hotel: Loved the pancakes and bacon. Vegetarian Husband loved the veggie sausage and eggs.

Beautiful area with walking trails, a theater and restaurants.

Partner

10/10

Exceptional

13 Jun 2026

Wendy

Great friendly professional staff. In a great location with bars and restaurants just outside. Ate in the 6th floor restaurant which had great views and quality food. Mention to Stefan concierge who helped with our questions.

Partner

10/10

Exceptional

12 Jun 2026

Earl

Very nice stay prior to joining our cruise; menu selections were adequate and the food quality was excellent

Partner

10/10

Exceptional

11 Jun 2026

Matt

Wonderful experience all round
Easy checking
In, check out, .rooms spacious , clean ,staff excellant

Partner

8/10

Excellent

11 Jun 2026

KENNETH

lovely hotel expensive but very nice

Business

10/10

Exceptional

11 Jun 2026

Alison

The staff was extremely helpful and they held our luggage and provided a very easy transport to our cruise ship.

6/10

Pleasant

07 Jun 2026

Jan

The room was spacious and clean although there was a noticeable chip out of the wardrobe beading. The HarBar6th could have been cleaner a lot of crumbs trapped between the tile top and glass.
Lunch in the Jetty restaurant was good, but the table was not cleared at the completion of dessert course and no tea or coffee offered.
Somewhat disappointing for a 5 star hotel.

Partner

4/10

Poor

06 Jun 2026

Kelvin

For the price, not worth it. The hotel itself was fine. There were some annoying things that stood out though. For example, if you need to use a hair dryer, they provide one but there's no plug in the bathroom. And when you use it outside of the bathroom, there is no mirror with a plug nearby. We also had the front desk help us schedule taxis to take us to the cruise port. Beware...we waited for more than 30 minutes and only one taxi arrived (we needed two). After more than half an hour of waiting, I went to the front desk, which was not helpful. I was hoping they would at least contact the taxi company to check on the status of the second ride, but all they did was assure me that it was coming. After 45 minutes of waiting, I got an Uber instead. For such a high status hotel, I just expected overall better customer service. There's something about the front desk staff as well - they did not come across as very warm. They were professional and answered questions, but something felt missing.

Family

10/10

Exceptional

04 Jun 2026

Debra

Beautiful setting with the hotel shaped like a ship.

Partner

10/10

Exceptional

03 Jun 2026

Callan

.

Partner

10/10

Exceptional

03 Jun 2026

Callan

.

Partner

10/10

Exceptional

03 Jun 2026

Jackie

From the moment we arrived until we left the staff treated us like valued family. We enjoyed our stay.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Stephen

Nice clean room, helpful and friendly staff. Nice bar and restaurant location

Self

8/10

Excellent

31 May 2026

Daniel

Beautiful location on the Southampton waterfront and close to several museums, restaurants and shops. The hotel was very nice but the shower was not very hot and turned cold during a shower. The restaurant was nice but very expensive. Nearby restaurants were much better.

Partner

10/10

Exceptional

28 May 2026

Aaron

The room was immaculate upon our arrival and the breakfast was a typical normal continental breakfast. The view was exceptional and the location for our cruise terminal was superb. All in all - it was a wonderful place to stay. I only wish we could have stayed longer or arrived earlier to investigate the area.

Partner

10/10

Exceptional

24 May 2026

Michelle

.

Friends

8/10

Excellent

23 May 2026

Benjamin

In my opinion, the room rate is too expensive, as is the restaurant. Furthermore, the room rate does not include a breakfast buffet. If I return to Southampton, I would choose a different hotel.

Partner

10/10

Exceptional

22 May 2026

Richard

Electric in room was confusing.

Partner

4/10

Poor

22 May 2026

Graham

Not a 5 star hotel by a long shot

Noisy doors shutting with all other rooms all hours of the night and very early before 6am
(use some damper pads on all room doors)

2 Dripping shower head

3 Wifi is terrible for a 5 star establishment

4 No phone directory in room

5 No casting option to TV

6 Waiters at HarBar on 6th need to be trained on how to work a 5 star establishment.
Food was excellent, service was comical at times, good entertainment though

No blackout curtains or curtains that completely block out the light, at 5:30am room was brighter than shining star.

Stayed in better 3 star rated rooms places

Partner

10/10

Exceptional

17 May 2026

Stacey

Excellent hotel. Staff friendly and helpful, food on 6th delicious, fabulous atmosphere.
Room clean and bright. Super comfortable bed and very quiet.
Great location for town.
Love this hotel and will be staying again.

Partner

10/10

Exceptional

14 May 2026

Garrett

we really enjoyed this hotel. They had an a spa that was included that had a steam room, sauna hot tub and a pool. We missed the Michelin star restaurant but the other restaurant on the sixth floor was also very good. Very spacious rooms with good views of the harbor we would go back to this hotel in a heartbeat.

10/10

Exceptional

13 May 2026

Mary

The front desk was exceptionally helpful with check in, recommendations for activities, and arranging transportation. The views of the harbor from our room was phenomenal! The restaurants were quite nice, but reservations are a must.

10/10

Exceptional

13 May 2026

Debra

Loved the breakfast buffet and coffee bar. Staff were very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Noreen

M

8/10

Excellent

09 May 2026

Andrew

Lovely decor and design, comfy beds. Very clean. Check in and staff generally need a little more polish to be considered truly 5 star. Room service dinner was nice apart from chunky chips with the fish and chips were hard.

Partner

10/10

Exceptional

09 May 2026

Lisa

N/A

8/10

Excellent

08 May 2026

Gerarda

Lovely hotel in a lovely location. Rooms were luxurious. However, I had to change rooms because the toilet would not flush and I was informed that a plumber would not be called until the following day!
Also, the internal lift that goes to the spa was not working, and another entrance was locked, meaning that guests had to go outside the hotel to enter the spa and pool. This is not ideal.
Breakfast at the HarBar in the 6th floor was good but not outstanding.
In short, this hotel needs more customer responsive management to reach its potential for 5 stars.

Self

10/10

Exceptional

30 Apr 2026

Lucia

Great location

Partner

10/10

Exceptional

30 Apr 2026

Philip

Excellent property and service.

8/10

Excellent

24 Apr 2026

Derek

We had booked two overnight stays at the start and end of a cruise. While on bith occasions we arrived at the hotel well ahead of normal check-in time, we only had to wait a short time until our room was available. This was very good as it was tiring after a long journey.

The hotel is convenient for cruising from Southampton as it is only a short distance to the ferry terminal, but the hotel provided a complimentary transfer on the embarkation day.

However, it at £229 for an overnight stay it is not cheap with breakfast additional. WE didn't have dinner at the hotel, so can't comment, but did have drinks in the bar on our second stay. Not cheap there either, but staff helpful and friendly.

Partner

6/10

Pleasant

20 Apr 2026

Keith

Chose the mini suite with kitchen, not really intending to use the kitchen but just wanted to warm some milk before bed. BUT no the kitchens are non functioning the hob and ovens are disabled for customers SAFETY !!!! As an OAP clearly I am not experienced enough to use a hob or oven. Why sell a room with a kitchen and add a premium to the price and then disable all the appliances?
There is a desk - NO plug sockets anywhere nearby, no usb points anywhere in the room.
Only plug socket not in the kitchen is covered by the sliding door to the bathroom!
Good luck if you need plug in a hair dryer or straighteners. The complimentary gin in the room will barely make one drink certainly not two. Room was clean and looked good but badly designed for any practical purposes. If you need to call the hotel for any reservations ignore all the options on the phone system as they will will be permently engaged or just not answered at all. Opt for reception as they are the only ones that will answer.

Business Partner

10/10

Exceptional

18 Apr 2026

Glennys

Lovely hotel and staff . Nice view from the bedroom overlooking the marina

Partner

10/10

Exceptional

08 Apr 2026

Jemma

Nice hotel

10/10

Exceptional

05 Apr 2026

Lisa

Nice hotel sadly massage I had in spa was £125 and not very good at all girl absolutely lovely but not worth that at all

Partner

10/10

Exceptional

16 Mar 2026

Kevin

Deluxe king room felt spacious. The bed was very comfortable and room amenities good. All staff were very friendly and helpful.

Partner

10/10

Exceptional

15 Mar 2026

Steven

Beautiful view from the room and lovely walk in large shower

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

sarah

Fabulous stay and food

Partner

10/10

Exceptional

01 Mar 2026

Laura Louise

Alicia (the blonde haired lady on reception - hoping i’ve remembered your name correctly!) was absolutely incredible with looking after us. The food was delicious with a very generous breakfast spread, the spa was clean and tidy. The room was so comfortable and tidy, lovely bed!!

only a few things which we feel could improve; the coffee, tea and biscuits were not restocked every day so we often had to call to ask. Flannels and a toilet roll were not always resupplied so we needed to call for those too. Kids were very loud and splashing in the pool so the spa wasn’t always the most relaxing.

However, we are so thankful for our stay and we will be back!! Thank you Alicia for making it so special, we hope to see you again on our next visit! 5 stars to Alicia (so sorry if my spelling is wrong!) but please do pass on my praise.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Ester

The cleaniness of the room was great and everything was so comfortable!

Friends

10/10

Exceptional

27 Feb 2026

Lynne

Great room with plenty of space.

10/10

Exceptional

24 Feb 2026

Ellie

Perfect location, spotless hotel

Partner

8/10

Excellent

23 Feb 2026

Tom

Nothing

Partner

8/10

Excellent

23 Feb 2026

Kenneth

Nice clean spacious room

Self

6/10

Pleasant

22 Feb 2026

Gary

Room was lovely. Bed very comfortable and a pleasant view. The main reason for the stay was to celebrate my wife’s birthday with the highly rated spa, located on site.

We started with a couples massage which was lovely, very relaxing. Unfortunately, it was downhill from there. The spa is very small and, due to the amount of people using it, there was nothing available. The pool side beds were all occupied, both the sauna and steam room were full as well, meaning our experience was curtailed very quickly.

Following our overnight stay, we went for our Rasool experience in the morning. Even though it was pre booked, nothing was ready for us and we had to go and ask for someone to set it up. This was eventually done but the experience itself was poor. There was little heat and the mud used was poor.

When we came out to use the spa again, we had the same issue. All the beds were used and the relaxation room was full. In the end, we just left it.

Room lovely. Spa very poor.

Partner

10/10

Exceptional

08 Feb 2026

Amanda

We love this hotel.Beautiful and the staff a really attentive

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

Tim

We were upgraded to a huge room! Lovely stay - lovely staff.

Leisure Friends

8/10

Excellent

03 Feb 2026

Susannah

Clean

Partner

8/10

Excellent

25 Jan 2026

Karen

As it should be

8/10

Excellent

25 Jan 2026

Vanessa

Room was spotless and a good size with a beautiful view of the marina. Staff were very friendly.

Partner

10/10

Exceptional

18 Jan 2026

Razvan

Very nice place with restaurants and bars, spa and 5 stars service.

8/10

Excellent

09 Jan 2026

Sarah

Great bed, lovely room. Water pressure in shower a bit weak but no major complaints.

6/10

Pleasant

09 Jan 2026

Ian

Breakfast layout and choice was poor for the grading of the hotel

Leisure Partner

10/10

Exceptional

03 Jan 2026

Naomi

For such an expensive hotel - the price should have included breakfast !

Business Family

10/10

Exceptional

01 Jan 2026

melanie

Spacious and clean room with fabulous customer service

Partner

2/10

Poor

31 Dec 2025

Ana

Check in: 4 reception counters. 1st counter had a sign for restaurant and spa. The other 3 were normal reception. One receptionist was occupied with a client the other 2 heads down into their screens and did not look up. The receptionist on spa, was looking over and trying to draw their attention that they had clients. Eventually the receptionist on the middle counter looked up and beckoned us over. She was not warm, matter of fact and started to walk away whilst telling us the end part of check in. I had to call her back over as I had a question. Never got information on the spa or any services. The other receptionist on the end did not look up, not even once. No smiles, just acted as if we were bothering them.

There was hair all over one of the cushions in the bedroom. Other wise the rooms were clean. No slippers in the room, and had to use our own phones to ring reception.

Room service breakfast: our order was wrong even though the order was written down. Food missing etc

Leisure Partner

10/10

Exceptional

29 Dec 2025

Mark

Fantastic

10/10

Exceptional

27 Dec 2025

KEITH

Every member of staff were extremely welcoming, helpful and professional.

Hotel very clean, even on Christmas Day the staff were cleaning rooms and public areas.

Partner

10/10

Exceptional

26 Dec 2025

Robert

Very good as usual

8/10

Excellent

21 Dec 2025

Peter

The staff were welcoming and helpful. I had forgotten my phone charger and they lent me one with no fuss. The hotel and communal areas were clean. The gym has plenty of equipment and even a separate studio room.

Partner

10/10

Exceptional

20 Dec 2025

John

Great apart from the reception in the bar area.

Even as hotel guests we were told d we could not have a table standing room only in a five star hotel

10/10

Exceptional

20 Dec 2025

Janine

Staff excellent, room very clean and spacious

Partner

10/10

Exceptional

20 Dec 2025

Corinne

Everything!

Partner

8/10

Excellent

19 Dec 2025

Nigel

The location, room, view and hotel amenities were excellent. The Harbour Bar and restaurant was also excellent for meetings and also for entertaining and for breakfast on the final morning of my stay.

Business

10/10

Exceptional

19 Dec 2025

Paris

The stay was outstanding. I look forward to returning

Leisure Partner

8/10

Excellent

13 Dec 2025

Lloyd

High quality rooms

10/10

Exceptional

11 Dec 2025

Simon

Very nice hotel indeed. Room was big and very comfortable. Very modern feel too. Bar and restaurant really nice too. Definitely recommend it.

Business

8/10

Excellent

04 Dec 2025

Jeremy

Lovely room and spa and nice staff.

Partner

10/10

Exceptional

03 Dec 2025

Keith

Great place, great people and great vibe.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Liam

Quick check in, great bar and friendly staff

Business Self

10/10

Exceptional

30 Nov 2025

Andrew

Excellent

Partner

10/10

Exceptional

30 Nov 2025

Eirlys

Room was spacious, clean and staff were great.

10/10

Exceptional

15 Nov 2025

Claudia

The rooms were stunning and the bed was absolutely amazing.

Leisure Family

10/10

Exceptional

15 Nov 2025

Alison

We didn't have breakfast

Partner

2/10

Poor

14 Nov 2025

Daniel

Stayed on the 4th floor and was told that the phones on the entire 4th floor hadn't worked in at least 2 months. What? This is supposed to be a 5 start hotel. I was told that children could swim at designated hours. I waited for those hours and was then told that my children were bothering other guests and they couldn't swim. The breakfast was awful. I even gave it a second try. Still not good. Thermostat didn't function properly so the room was either way too hot or too cold. Also, the key cards never worked. This was my 2nd stay here, but probably my last.

10/10

Exceptional

07 Nov 2025

Brigitte

Beautiful design, views. Great service, staff is wonderful!!

Self

10/10

Exceptional

03 Nov 2025

susan

Everything was great

Leisure Partner