Name: Premier Inn Southampton City Centre (West Quay)
Address: Harbour Parade, Southampton, SO15 1BA, GB

8/10

Excellent

19 Jul 2026

Irene

Facility is new and well maintained. Great air conditioning. Lots of space and huge shower.
Reasonable priced breakfast buffet. Well thought out sitting area to await cruise departures. Bar available.

Staff often unable to answer questions. Could do better at providing information. Rooms have no phones.

Partner

8/10

Excellent

16 Jul 2026

WaiChunBeggy

There is actually ac at this hotel which is not advertised. It’s also walkable from the railway station. We took uber from the train station to the hotel. It’s only cost us 8 pounds. We could have walked to the hotel if we knew it’s only 400 meters away. It’s literally just around the corner if you know the way. However, The road to the cruise ship on the other hand was harder and not well signed. We missed a few turns but eventually got to the ship in an hour!!! We found that there’s no use asking for directions in Southampton. People don’t seem to know the place very well even the receptionist at the hotel…they just tell you to get a taxi. We probably could have done so to save time and our insanity!!! Good that we didn’t miss our ship 👏👏👏nice hotel next to shops, historic buildings, waterfront, restaurants and train stations. Would like to go back. Southampton has lots to see. One day is not enough…

Partner

10/10

Exceptional

15 Jul 2026

leila

I was going out on a cruise (NCL) and wanted to be as close to the port and in an area full of things to do, so I found this great hotel with a bar/restaurant on the street level. Perfect launching pad for your Southhampton vacations.

Leila & Ernest

10/10

Exceptional

15 Jul 2026

Joan

The staff were very pleasant and helpful. The location was perfect for walking to the tourist sites and to the shopping center.

Partner

10/10

Exceptional

14 Jul 2026

Margaret

My room was spotlessly clean, spacious and very comfortable. The hotel is in a great location near restaurants, bars, shopping and the Port.

Self

8/10

Excellent

14 Jul 2026

Janet

First room had no ac but staff handled a change quite quickly. The whole hotel and restaurant was completely overwhelmed - not sure if it was due to the full house or a lack of staff but they all kept a smiling face and tried to help everyone as quickly and efficiently as possible. Would recommend but perhaps not in a busy weekend.
Parking and drop off was a major problem

Partner

2/10

Poor

12 Jul 2026

MARK D

No air-conditioning. They knew it and put us a room without informing us. Breakfast was understaffed and disorganized. I sent an email to the hotel, and have had no response. Overall a bad experience

Partner

4/10

Poor

12 Jul 2026

Antonio

Who was contemporary and nicely designed?
The room was extremely hot. No air conditioning 80° plus. I asked them to fix the air conditioner. They told me that they couldn’t do anything about it, and they offered to give me another fan but we already had two fans in the room. I don’t think that room was worth $280. Very disappointing.

Partner

8/10

Excellent

11 Jul 2026

Jacques

Nice room and shower, comfy bed. Helpful staff. Air conditioning not great on very hot days, only 3 towels given for two guests and no Kleenex only toilet paper. Close to cruise terminals and quiet rooms. Included breakfast is convenient but not great.

Partner

6/10

Pleasant

09 Jul 2026

William

Great location

2/10

Poor

09 Jul 2026

Aileen

End up not staying at all on this place as few enquiries sent few days prior but customer services has no response until the day of booking… forfeited our spot with no help from them….

10/10

Exceptional

09 Jul 2026

Michel

It's close to the port, so you can walk to your cruise ship; it's always nicely located just across the street from the West Quay Mall, which is a great way to kill time. It's also around a 10-minute walk from a lot of other shops and restaurants, making this an ideal location. You can park your car in the mall's multi-story parking garage, which is convenient, although it's an extra charge you have to think about.

Family_with_children

8/10

Excellent

08 Jul 2026

Melissa

We really enjoyed our stay. We got in late and unfortunately there was really no option for getting food anywhere nearby, despite website making it sound as though there was food available. Staff was friendly. Room was comfortable.

Partner

8/10

Excellent

07 Jul 2026

Phillip

Staff was very friendly and helpful, even though they were clearly overworked. Just like all Premier Inns, there are NO amenities like hairdryers, refrigerators to store insulin, etc.

Partner

10/10

Exceptional

06 Jul 2026

Laura

It was a great location to stay pre boarding on the ship. Clean and a great restaurant. We did a tour from Southampton and walked the area which was interesting. Price point was good not fancy but was what we needed . Definitely would book with them again .

Family

10/10

Exceptional

05 Jul 2026

Elaine

We had a Premier plus room on the hottest day. It was cool with dark curtains and we had the best sleep. The staff worked so hard and were incredibly helpful.
Unfortunately there was a lift out of action so that made queues but everything else was really good including the location.

Partner

10/10

Exceptional

05 Jul 2026

Gary

Close enough to the cruise port to walk in 20 minutes. Breakfast was good. Would recommend this as a pre-cruise stay

Partner

10/10

Exceptional

04 Jul 2026

Barbara

None

10/10

Exceptional

04 Jul 2026

Melissa

We had 2 days of no hot water, and one of the elevators was out of service more than not.
They communicated with guests and was apologetic. Otherwise it was a place I would go again.

8/10

Excellent

03 Jul 2026

PEICHEH

Convenient. Close to Cruise ship.

6/10

Pleasant

03 Jul 2026

diane

Although clean, the property felt tired and cramped. The staff were great and the breakfast was excellent and a lovely surprise. Parking in the nearby multi storey was inconvenient.

Family

4/10

Poor

02 Jul 2026

Sylvie

At arrival staff was not very welcoming. not rude but just no smile
Staff was helpful with luggage though

Be aware if you like face clothes they have none. was told it was not a 5 star hotel.

Room was nice and clean. Had coffee, kettle, bottled water, soap, lotion etc..

arrived from a day of visiting london and there was not hot water!!! that was annoying and they didn't give explanation and did not know when it would be back. no comp. was offered.

6/10

Pleasant

02 Jul 2026

scott

Self check in process challenging.

One elevator was not working made it challenging for cruise day.

Has AC but it's weak

Walking distance to the mall.

Partner

10/10

Exceptional

29 Jun 2026

Valerie

Great location close to Central Train Station and beside the mall. Room was very clean and comfortable. Staff were friendly and helpful. A quick taxi to the cruise ship pier. Highly recommend!

Partner

10/10

Exceptional

19 Jun 2026

Ralph

Good price. Clean,decent restaurant for a mid le el hotel.

10/10

Exceptional

18 Jun 2026

Tom

Excellent location very convenient

Partner

10/10

Exceptional

16 Jun 2026

Laura

The hot breakfast buffet was good and included in the price - lots of choice. The room was clean. Good beds.
Across the street from a modern mall and cinema. Uber chg was $10.26 cdn to the cruise dock.
A good budget hotel.

Partner

10/10

Exceptional

07 Jun 2026

ZHICHEN

Great staff and breakfast, just evelater only one not enough

Family

10/10

Exceptional

06 Jun 2026

Erin

Amazing breakfast spread including everything you can think of. Very good deal on the evening happy hour as well. Friendly, helpful staff. Very convenient for cruise embarkation. Be aware that there are three Premier Inns in a very small area. Make sure you go to the right one!

Family

8/10

Excellent

05 Jun 2026

Christine

Clean budget hotel near cruise terminal.

Friends

10/10

Exceptional

04 Jun 2026

Arnaldo Javier

Thanks! For everything……..

10/10

Exceptional

03 Jun 2026

Marcia

Very comfortable bed. Had reasonable package you could purchase, which included drinks, dinner and breakfast the next morning. Five minutes from train station and Port.

Partner

10/10

Exceptional

01 Jun 2026

Jacqueline

The bed was so comfortable. The food was fabulous. I wanted to stay longer.

Self

8/10

Excellent

30 May 2026

Pamella

It was nice and clean. Near to the cruise port

Family

6/10

Pleasant

30 May 2026

Christopher

Hotel gets very crowded with cruise passengers who all want to check out at the same time.
The hotel lifts are small and have trouble coping with the load.
When we were there one of the lifts was broken for days and no-one could get down to reception with their luggage.
There were a lot of very angry people and no staff to help.

Partner

10/10

Exceptional

28 May 2026

Lynn

The staff were so friendly and helpful. The room was clean. Bed was super comfortable. Great location. No complaints at all.

Friends

8/10

Excellent

26 May 2026

Sepideh

Good area

Partner

8/10

Excellent

24 May 2026

Richard

Friendly staff. Facilities clean

Partner

6/10

Pleasant

23 May 2026

Carol

Basic hotel.
Elevators were a nightmare.
Breakfast crowded but good

Partner

10/10

Exceptional

20 May 2026

Stacie

Easy to order food at the hotel restaurant and there are restaurants at the mall across the street. The location is very convenient.

10/10

Exceptional

18 May 2026

Jesus

Clean and spacious room with friendly staff.
TV remote not working; the staff had to unplugged the cable to turn it off.

Partner

10/10

Exceptional

17 May 2026

Mary

Breakfast was very good

6/10

Pleasant

17 May 2026

Gloria

There’s no check in and waiting waiting area. No face towels.

Friends

8/10

Excellent

16 May 2026

Donna

Room was clean and modern. Though it was a tad bit dark. Great area for shopping and eating. Room was very clean. Bathroom sink tap was hard to use to wash your hands as it was too close to the side for proper usage. Would definitely stay there again. There was no safe in the room.

Partner

10/10

Exceptional

16 May 2026

BLAIR

Everyone was nice. Great central location. Very good for one or two nights.
Bed and bedding very comfortable.

Partner

10/10

Exceptional

13 May 2026

Betty Han

The breakfast is good, location is great close to shopping center and bus station

Friends

8/10

Excellent

12 May 2026

Brian

close to the mall

Friends

10/10

Exceptional

11 May 2026

chun

Good

8/10

Excellent

10 May 2026

Eddie

Dinner and breakfast good deal

6/10

Pleasant

10 May 2026

Angela

Good location to ports and restaurants. Only 1 elevator working so it was difficult for everyone to get up and down and we had a handicap person with us. We usually had to take the stairs because of this. Our room was very basic.

Family

10/10

Exceptional

10 May 2026

judith

Location was centre to all shopping and port. Food was great and reasonably priced. Few amenities on our room…no facial tissues or phone.

Partner

8/10

Excellent

09 May 2026

Orlando

Clean and coveniently located

Family

10/10

Exceptional

08 May 2026

Michael

Very clean wonderful staff spacious rooms

10/10

Exceptional

04 May 2026

Patricia

Clean, comfortable, helpful staff and a good breakfast.

10/10

Exceptional

02 May 2026

Gordon

The staff were helpful. When we arrived early they advised that for 15 pounds we could book early

10/10

Exceptional

30 Apr 2026

Richard

This place was about as nice as any place could be. The only hitch was that my reservation couldn't be found in the self check in kiosk, becausec they only just began to use 3rd party booking sites, but the staff found it without issue. There isn't a traditional front desk, but everyone went out of their way to help.

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Bradley

Had to pay a fee to access room before 3:00 although room was obviously ready and available. That was a turn off. Otherwise, we liked the hotel and pleased with their location and staff.

10/10

Exceptional

27 Apr 2026

Noel

great spot to explore city and return for good evening and meal'

Self

10/10

Exceptional

26 Apr 2026

Roberto

The staff is wonderful. The hotel is very good—the room is sensational, and the service, cleanliness, and location are excellent. We were able to do everything right nearby. I will definitely return and highly recommend it.

6/10

Pleasant

25 Apr 2026

Yvonne

We ended up in 321 a disability room with emergency cord in bathroom/ bedroom. Kleenex instead of toilet paper. Bed appeared to be wide but short head to toe. Good location. Definitely nothing special. Probably wouldn’t go back

Partner

10/10

Exceptional

24 Apr 2026

Michelle

Clean room, helpful and friendly staff,breakfast good quality.

10/10

Exceptional

18 Apr 2026

Vanessa

Great location. We walked from the cruise port in 20 minutes. Walked to the train station in under 15 minutes. Breakfast was great. They have gluten free options too. Rooms are a good size. You have shopping, restaurants and everything around including the waterfront and old town.

Family_with_children

6/10

Pleasant

11 Apr 2026

Jerry

The carpet in our room had not been vacuumed, there were food crumbs on the floor. We wanted to check in 15 minutes early and were charged 15 pounds. I felt that was a little high of a charge for 15 minutes.

Partner

8/10

Excellent

29 Mar 2026

Malia

Easy to reach from the port, mall right across the street with lots of restaurant choices.

Self

8/10

Excellent

23 Mar 2026

stella

Very convenient location with westquay mall cross the road

Partner

8/10

Excellent

19 Dec 2025

Amy

Checkin took longer than necessary. I wanted to pay in cash for the one night stay. They automatically charged to my credit card without asking. Then they needed my id to pay in cash. Not sure why but that took some extra time.

I did not have breakfast at hotel.

Leisure Family

8/10

Excellent

08 Dec 2025

D Anthony

The room was okay for the one night we stayed, but the sunlight was challenging to manage. The breakfast was excellent!

Leisure Partner

8/10

Excellent

25 Nov 2025

Joyce

I stayed a couple of nights before a cruise. The staff was friendly and helpful- the room was clean - the bedding very good quality and very comfy bed. In fact I liked almost everything except for the fact that there was no way of contacting front desk staff other than to go out and do so physically (no phone). Because of this I may not book this hotel again as being older I feel better about having this available in case of an urgent situation.

Restaurant - pricing is good; breakfast selection is excellent and good quality. The evening option is well priced but was disappointed in the fish & chips that wasn't as good as my last visit to England. Service was very good with some staffing but lacking with others - so a mix depending on who was on that shift.

Location - was good for what I needed on this trip

Leisure Self

8/10

Excellent

21 Nov 2025

Karl

All was well.

Self

6/10

Pleasant

19 Nov 2025

joseph

the staff were helpful.

Leisure Family

10/10

Exceptional

14 Nov 2025

Catherine

Room was excellent! Comfy bed and great amenities.

Leisure Self

10/10

Exceptional

14 Nov 2025

BERTHA

This hotel is AMAZING
From greeting with the front desk staff to our checkout was top notch
Sue is an Exceptional Ambassador for her workplace and town. So personable, helpful and feels like chatting with an old friend. She made our stay. Answering multiple questions as giving directions and hints. Made our stay awesome
Thanks to All at the Premier Inn

6/10

Pleasant

12 Nov 2025

Yuan-Hsin

Budget hotel, clean and good location. Walking distance to train station 15 min, 7 min national express bus from airport. Noises from construction and traffic on both sides.

Leisure Self

10/10

Exceptional

07 Nov 2025

Kevin

Great location for a Cruise Hotel

Leisure

10/10

Exceptional

05 Nov 2025

Anika

Great location and rooms are well layed out.