Name: The Star Hotel
Address: High Street, 26, Southampton, SO14 2NA, GB

8/10

Excellent

20 Jul 2026

Penelope

Clean rooms, no air conditioning. Older but quaint

Partner

8/10

Excellent

19 Jul 2026

David

Older property but well maintained and kind staff

Partner

6/10

Pleasant

17 Jul 2026

Susan

The hotel is located near to shops and restaurants. On arrival we were given a double bedded room instead of the twin we originally booked. Another room was arranged which was clean but very basic. A good breakfast was provided.

Friends

6/10

Pleasant

13 Jul 2026

Luke

The staff were very helpful but the accommodation was underwhelming. In the middle of a heatwave the lack of air conditioning was a disappointment, and while a fan had been provided, the security device on the single openable window meant that it would only open a very small amount which resulted in no air flow or fresh air. Other issues included: - Bizarre built in furniture with plug sockets so close to the desk surface that i couldn't plug in the fan, my laptop or a phone charger. No bedside lights so the choice was either 8 bright ceiling lights or total darkness. To be fair the en-suite was brand new with a good shower. Not really sure why there was a kitchen with hob and sink in the room - but in any event there was a sign saying it was brand new and not yet in use. The bed linen was very cheap and synthetic feeling, so very sweaty and gross on a hot night. The carpet in the dining room, which I had to walk through to access my room, was frankly a health hazard judging by the stains and discolouration. The price of the hotel was reflected in the quality, but for the same price a Travelodge or Premier Inn would probably have been a better bet. The location was very central for a range of dive-bars, hell-holes and stab-vests-must-be-worn pubs in Southampton. The Chinese takeaway down the road did nice chips at 1.00am.

Business

8/10

Excellent

10 Jul 2026

Marie

Endroit bien situé, avec les services de base. Il peut faire très chaud…

Friends

8/10

Excellent

10 Jul 2026

Eileen

Not many properties have such history and such a friendly staff! It is, being so old, without a/c, and it was hard to sleep with temps above 30.

The location is awesome.

Partner

10/10

Exceptional

05 Jul 2026

Andy

Always like staying here. Quiet, comfortable, friendly staff and located right in the heart of things. Excellent value

Self

10/10

Exceptional

02 Jul 2026

John

Excellent.

Self

10/10

Exceptional

02 Jul 2026

Syed

Best location. Staff was excellent. Clean hotel.

Family

8/10

Excellent

02 Jul 2026

Krista

This hotel is located at an excellent location. Lots of restaurants, cafes and pubs nearby.
The staff were very friendly and helpful. We plan on staying there again next time we’re in Southampton.

Partner

6/10

Pleasant

28 Jun 2026

susan

Very old and very hot. No AC. History to the property if that's of interest. Good location.

Partner

4/10

Poor

26 Jun 2026

Peter

Very old hotel but not maintained. No air conditioning and stairs involved. No hair dryers and one little round soap. No water supplied even though a heat wave was occurring in Southampton.
However close to cruise docks which was helpful.

Partner

8/10

Excellent

25 Jun 2026

Matthew

Lovely staff and very convenient location, on site parking definitely very useful. However, in room decor could do with some basic maintenance. My friend in room 67 had a cracked shower pan and the wallpaper was peeling very significantly. The latter could be fixed easily, but the former is a hygiene and safety issue which needs immediate attention. Hotel has character and would stay again.

Friends_and_family Friends

6/10

Pleasant

24 Jun 2026

Kam Hung

Barely OK

Family

6/10

Pleasant

23 Jun 2026

Fusion Hospitality Services

All staff at the hotel were very very helpful however the hotel itself does need some renovation and .

Business

6/10

Pleasant

22 Jun 2026

Helen

Room ok but needs an update. Bed linen had a hole in it. Corridor to room drab. Bar not open while I was there, Monday to Wednesday.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Jonathan

Good overnight hotel in great central location just south of Bargate. Quiet and sizeable room.Very good value and chargeable breakfast was excellent at £9. Would definitely return

Friends

8/10

Excellent

15 Jun 2026

Sylvie

It was convenient to have a hot buffet breakfast on site. Staff was helpful and and polite.

10/10

Exceptional

12 Jun 2026

Robert

Hotel was small but our room was great. No AC but not unexpected. Was there on supposedly record setting heat day but there was a fan in the room so wasn't unbearable. In downtown old town so a lot within walking distance. Was there for a cruise and it was walkable to the cruise port (about 1 mile).

Partner

6/10

Pleasant

09 Jun 2026

James

Old dated and in need of a complete refurb

Partner

10/10

Exceptional

08 Jun 2026

Janet

I liked that it was close to shopping and restaurants. Reasonably priced, roo
Was a little hot but not too uncomfortable. I'd stay there again when in Southampton

Friends

10/10

Exceptional

07 Jun 2026

Stephen

Very helpful and pleasant staff, the room had two double beds and a walk in shower. The breakfast was basic but served well. All in all, a very good stay and I would be definitely going to return.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Sue

We entered our room in the third floor, to be met by a wall of heat. There was only an electric fan to move the air. Went in the shower room a there’s a window in there overlooking a hallway where everyone could walk past and look in. There was a net curtain and a thin curtain to save your dignity. Not impressed. The carpets in the corridors weren’t the best either.

Partner

8/10

Excellent

04 Jun 2026

David

Central location, many dining and shopping options within walking distance. Some steps are unavoidable. Low water pressure on upper floors. Large room with comfortable beds.

Partner

4/10

Poor

02 Jun 2026

Allan

Paintwork dirty, carpet poorly hoovered, cracked and poorly fitting windows allowing the wind in. cracked broken mirror, I didn't have breakfast but had to walk through the breakfast room to get to reception, it look dried out under the lamps. Bar was poorly stocked. Bathroom had one tap on the wash basin that was that loose when you tried turn it off it went through over 180, the other wasn't the same as the hot. WC not fixed to floor. A school report would say must try harder and put in greater effort.

Self

8/10

Excellent

01 Jun 2026

Elizabeth

This is an older property with lots of character. Located near the downtown area, there are lots of dining choices within walking distance. There could be some work done in the interior to make it more appealing but the room was clean, comfortable and, even though we faced the main street, quiet. Breakfast was quite nice with a very good selection. Staff was very friendly.

Partner

8/10

Excellent

26 May 2026

Maria

We liked best the central location in High Street. So easy to walk to the shopping centres and restaurants/ bakeries all close by. Also easy to walk to the Tudor House, an attraction that I enjoyed visiting.

It's value for money. The elevator (lift) is old-style, so be prepared that it can take at most 2 big luggages and one person.

Thank you Beatrix, you have been so helpful in giving me directions, and in calling our taxi for our ride to nearby Southampton cruise terminal.

CCTV provided a real sense of security.

Thank you Adi (the fellow) who put our luggages safely tucked away whilst our room was still not ready in the morning.

Partner

8/10

Excellent

25 May 2026

Stu

Awesome historical property with an awesome location.
Everything you want or need is very closeby.
Best possible rating considering the age of the building.

Partner

6/10

Pleasant

23 May 2026

Ebba

Older hotel, noisy floors, one of the beds was too noisy to sleep in. No AC pretty warm during the night. Front desk was great and the adjacent bar great bar staff very friendly.

10/10

Exceptional

22 May 2026

Viola

The breakfast food selection and quality very good. The staff was very polite, pleasant and eager to please. Thank you

Family

8/10

Excellent

21 May 2026

Lynn

Ideal hotel for a pre-cruise stay. A very old hotel with lots of little stairways, could do with a little bit of tlc but good location, clean, staff are lovely and breakfast was really good

Partner

6/10

Pleasant

19 May 2026

Neil

Car park was poorly maintained

Partner

8/10

Excellent

18 May 2026

Sheila

Great location for Guild Hall. Staff were very pleasant and helpful. It was a Friday and very noisy at night, probably ask for a room at rear next time.

Partner

6/10

Pleasant

11 May 2026

Percy

Needed clean cheap room. Room clean, bed clean, end suite clean shower toilet sink. On surface all OK. But shower no hot water. Noise over night behind room in car park and occasionally in next room. Female partner checked in 6 hours before me and was asked for £25 deposit against damage. It was redicilous as this Hotel is in need of renovation. The breakfast was charged at different rate than advertise on Hotel.com however chose to have elsewhere but walking through empty breakfast room was impressed with fresh spread of usual English items. It's a shame this hotel does not have welcoming feel to it. With renovation to some parts a more welcoming attitude this hotel could be a cheaper alternative and would be successful. The female staff were courteous the male staff seemed to be indifferent. I won't be booking again have decided to hire car as I normally do. I wish them success.

Partner

8/10

Excellent

10 May 2026

Sharon

Missed the ice bucket, Kleenex and mini fridge in room.
Loved the decor
And character of the hotel. Great location although I don’t think I would be comfortable going out at night alone.
Wonderful friendly staff.

Partner

6/10

Pleasant

10 May 2026

Sue

Although we were shocked by the poor physical condition of our room (windows that were painted shut, yucky feeling carpet, and extremely low water pressure), the staff did comply with our request for a room on the top floor, which was large, private, and very quiet. Breakfast was excellent.

Partner

6/10

Pleasant

10 May 2026

Neil

Hotel is in great location for cruise terminals but some are the rooms are quite a treck with heavy suitcases so not easy access may be ok for youngsters

Partner

2/10

Poor

07 May 2026

nazia

It was bad bugs very disappointed as not happy

10/10

Exceptional

30 Apr 2026

Nancy

Staff was excellent. Eager to assist and cheerful to boot!

Partner

6/10

Pleasant

27 Apr 2026

Nicos

Staff are excellent throughout, breakfast was excellent however the acvommodation in general is run down and in need of decorating and repair. If only the owners put tbe same effort into the business as their staff do!
I shall not be staying there again.

Self

10/10

Exceptional

25 Apr 2026

Michael

Good location. Staff was great. Full English to start the day. Wifi good. Pub’s nearby

Partner

8/10

Excellent

24 Apr 2026

Graham

Arrived by train so no parking.
Check in was efficient.
Staff were knowledgeable n friendly.
Breakfast was very tasty.
Overall it was good value, thanks

Friends_and_family Friends

6/10

Pleasant

23 Apr 2026

terry

Breakfast was fresh, reception staff unfriendly

Business

10/10

Exceptional

23 Apr 2026

Richard

All of the staff were pleasant and helpful. The room was clean and a good size. The breakfast was tasty and had a good variety of items in their buffet. The location of the hotel is perfect, being only a block away from Barsgate and central to everything in Southampton. We would definitely stay here agsin!

Family

6/10

Pleasant

19 Apr 2026

Michael

Great central location and helpful staff.
It's quite a tired looking hotel but still clean n tidy.
My room was a single but a double comfy bed and nice bathroom.
Breakfast was good value and very well done.
No complaints.

Self

8/10

Excellent

19 Apr 2026

sally

Parking was good but you need to be early to het parked. Can be tight depending on vehicle size. We had room on high street which was very noisey so not best. Room its self was spacious and bathroom huge. Tv didnt work which was disappointing as all i wanted to do after our journey and meal was watch tv in bed. Would I stay again yes

Partner

10/10

Exceptional

31 Mar 2026

Russ

We came back to The Star as we stayed here 18 months ago. You simply can’t beat their location. Pubs, restaurants, shopping, old Southampton and its heritage building. And the history of the Titanic.

Partner

8/10

Excellent

25 Mar 2026

Michelle

Room was spacious and staff were very friendly and helpful. Nice breakfast

8/10

Excellent

22 Mar 2026

Alyson

Only stayed one night but were made most welcome by the friendly staff. Would return again.

Partner

8/10

Excellent

08 Mar 2026

Roger

The hotel is old (but interesting) and needs a lick of paint here and there but the room was very clean. Bathroom with shower very good. Very nice double bed too. Breakfast was buffet style, was good though no fruit. No problem with Wi-Fi. Staff were friendly, polite and helpful. Excellent location for eateries and seeing old Southampton. Good value and would stay there again.

6/10

Pleasant

03 Mar 2026

Sean

If all you need is a bed then it's decent

Self

8/10

Excellent

22 Feb 2026

Rachel

Very convenient location with on-site parking for £7 which I thought was good value. All the staff were really friendly and helpful. The room was perfect for what we needed. It’s an old building so the floorboards creak a bit but it was a warm room with hot water and clean towels. We were at the front of the building so could hear street noise, it didn’t bother us but if you want a quiet room ask for one at the back of the hotel. Breakfast was tasty with plenty of choice. Only downfall was the mattress sunk on the left. We mentioned it to reception on our departure otherwise a very pleasant stay and we will definitely return.

Partner

10/10

Exceptional

20 Feb 2026

Julian

Reception staff were very lovely and helpful

Self

6/10

Pleasant

16 Feb 2026

Debra

Hall noisy

2/10

Poor

09 Feb 2026

Jafaar Issah

Worst hotel

8/10

Excellent

08 Feb 2026

Danilo

The initial greeting was not welcoming as the receptionist was focussing on his computer instead of greeting us as guests He also never said good morning or greeted us when we went in or out
However, Michael who did the breakfast was completely different and he was more than welcoming and helpful and the breakfast was amazing and he is a great ambassador for the hotel.
The whole ambience of the hotel was tasteful seeing as it was an old building that had been updated in as very tasteful and respectful manner with seating areas and old paintings and tasteful furniture on every level. The price for the stay was way below what I expected and more than good value for money
This hotel also is sited in the middle of the shopping complexes and could not be better located
If you want a cheap but really good hotel in Southampton, then this is the place - highly recommended by myself and my colleague so well done Star Hotel

Business_and_leisure Partner

6/10

Pleasant

22 Jan 2026

Mark

Bar wasn't open

Friends_and_family Friends

10/10

Exceptional

22 Jan 2026

Jamie

Very nice start in town

Business

10/10

Exceptional

16 Jan 2026

Monica

Our 2-night stay at the Star Hotel was very comfortable. The staff was hospitable and friendly. Our room was clean and spacious. We slept well and enjoyed a nice breakfast each morning and had a relaxing time in the bar each night. The desk staff and the lady bartender was very nice. It was a real treat.

Partner

8/10

Excellent

16 Jan 2026

Jose

Tv without internet...

8/10

Excellent

11 Jan 2026

Martin

The hotel is clean and friendly although the reasonable price is reflected in the fact that it is stuck in the 1980s, with poor wardrobes and rough shower room finishes. It was perfect for a quick overnight stay and is very centrally situated.

Friends_and_family Friends

8/10

Excellent

11 Jan 2026

Trevor

Staff very helpful

Partner

10/10

Exceptional

09 Jan 2026

Gary

Yes the room was very nice and clean and warm , nice hot shower . Bar wasn’t open but pub next door was ok , staff were very nice .

Self

10/10

Exceptional

17 Dec 2025

Amanda

I didn’t have time to stay for Breakfast but it looked amazing.

Staff were friendly and helpful. The building is a delightful example of a traditional coaching house and in perfect location to explore the area and attractions.

My room was cosy and comfortable with everything I needed.

Will definitely try and book here again next time I have an event to attend in the area.

Self

4/10

Poor

15 Dec 2025

Antony

First room
Appeared ok but very noisy from the road so requested a move if possible.
After going out for the day
The receptionist had offered me a room and said he would transfer my suitcase etc to new room .
After a fiasco of going to room 21
No suitcase found .
After confusion
He said my case was poss still in old room ,
He gave me a pass key to open .
I asked if the room had been re booked for any one else he said no .
I use key only to find partially naked guy now I’m annoyed .
Again another visit to reception to a sorry !
Then he gave me room at rear, where my case was found .
This room was quieter but just over 3 meters wide ! With bed that squeaks as you move !
I understand the hotel is old .
And can accept old windows as grade 2 building , But the lack of basic quality items like a decent bed is a poor show .On top of that I bought a breakfast for first day , how long the bacon and eggs had been there is questionable!

Otherwise great location.

Friends_and_family Friends

6/10

Pleasant

12 Dec 2025

Emma

Room very sparse and in need of redecorating. TV didn’t work either

10/10

Exceptional

12 Dec 2025

Terrence

Friendly staff, and tidy room.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Jin Gei

All very good

Leisure Family

8/10

Excellent

08 Dec 2025

Sarah

Staff very welcoming

approachable

10/10

Exceptional

07 Dec 2025

Christopher

When you consider that the hotel started its life as a coaching house in the 1840s it is nigh on 200 years old! It is quirky and still has the feel of buildings that were designed at the time - it has great character, is very comfortable and ideally situated in the city centre. The management clearly take a lot of pride in the hotel. Great place.

Business

6/10

Pleasant

03 Dec 2025

Joann

Room was what we needed it for, just a stop over for the football. Clean, tea, coffee, clean towels, shampoo, soap and shower gel supplied.
Staff were all lovely. Super helpful and friendly.

10/10

Exceptional

02 Dec 2025

Jennie

The staff are all polite and helpful. Everywhere is clean and tidy. Next time i come to Southampton will definitly stay here.

Leisure Self

6/10

Pleasant

01 Dec 2025

Sal

The room was huge with 2 double beds. Bathroom spacious and clean.
However, the people upstairs, really? All blooming night, up down up down and headboard banging type noise. In the end, I shouted up, \"Will you just finish your shag so we can sleep\"

8/10

Excellent

01 Dec 2025

Marina

Room clean friendly staff

10/10

Exceptional

30 Nov 2025

Mary

Outstanding, gracious service.
Lovely vintage hotel.
Great bar onsite; great restaurant choices right out the door.
Such an enjoyable stay before leaving on our cruise!

Leisure Friends

10/10

Exceptional

28 Nov 2025

Mrs J A

Just the best location if you plan to have a Southampton visit. Rooms clean, service fine, just worth choosing if you need to be close to the high street or the ferry or indeed the cruise

Friends_and_family Friends

8/10

Excellent

27 Nov 2025

Alison

Staff were excellent. Nice big room. Quiet. But a bit tired and in need of updating.

Friends_and_family Family

8/10

Excellent

27 Nov 2025

James

Friendly staff, quiet room

Business

8/10

Excellent

24 Nov 2025

Jonathan

Yes room were spotless and good friendly staff workers ,
We booked disabled room and wife use scooter, but couldn't get scooter into rooms got steps , had try keep it somewhere out of rain.
Bathroom were nice but thought were shower walk in type as bath no mat in bit slippery not safe couldn't take a shower in bath .
Akso told car park were £7 per night, i been charged £79 which is quite too expensive

Anyway it a nice hotel but quite old fashioned inside .

Leisure Partner

10/10

Exceptional

24 Nov 2025

Robert

Nice tidy room

Self

8/10

Excellent

20 Nov 2025

Normand

Basic room ok for pre-cruise

Partner

8/10

Excellent

20 Nov 2025

Jon

We did not have breakfast. The accommodation is old but it was comfortable. We just needed a place to stay to get on the Queen Mary II, so it was great for the one night.

Leisure Partner

10/10

Exceptional

19 Nov 2025

James

Best Coffee in The Land Great Staff and service!!

Leisure Self

10/10

Exceptional

18 Nov 2025

Welda

We had a great stay and the receptionists Addie & co, even housekeeping staff were very helpful.

Leisure

8/10

Excellent

16 Nov 2025

Peter

Hotel and room very clean, staff very helpful. Furniture in room a bit worn. I feel hotel needs some renovation, but generally happy with location and value for money.

Partner

6/10

Pleasant

14 Nov 2025

Sandra

The double bed was very uncomfortable, mattress should be replaced.

10/10

Exceptional

13 Nov 2025

Patricia e

Spacious, comfortable room and very helpful staff.
Great value. I've stayed here a few times.

10/10

Exceptional

13 Nov 2025

Jonathan

Very old building. If you like hotels with charm & Character this is the hotel. Breakfast is break also. Good location for central town.

Business

6/10

Pleasant

12 Nov 2025

Janet

The room was very tired furniture tatty, bathroom very dated but both clean. The general appearance of the hotel was run down.
The staff were pleasant and courteous and breakfast good value.

Partner

8/10

Excellent

11 Nov 2025

Dianne

This is a great old hotel. We love older establishments for their richness in history. We don’t prefer cookie cutter hotels as much, at all. This is a charming place to stay. The staff was great but, Ceesay and Nwamme were especially kind and helpful. They’re both certainly an asset to the hotel. D

Leisure Partner

10/10

Exceptional

10 Nov 2025

Diana

Clean room, friendly staff and great value.

Partner

8/10

Excellent

08 Nov 2025

David

A little bit weathered but staff were friendly and helpful

Partner

10/10

Exceptional

07 Nov 2025

Tony

Room was very good. Shower great.in room 55 but on second floor. Centally located. Stayed here on numorous occasions. Will be back.

Partner

8/10

Excellent

05 Nov 2025

GARY

Older room with basic necessities. Convenient location for Cruise ship departure. Good breakfast.

Leisure Partner

6/10

Pleasant

02 Nov 2025

George

Overall the room was in good condition, there is however a lack of good ventilation. Our window opened into a narrow passage between buildings with little air flow.

The pillows were horrendous. It was like sleeping on a bag of foam balls.

10/10

Exceptional

01 Nov 2025

Justine

We had a lovely warm welcome, what a beautiful historic building. We just loved the whole atmosphere of this hotel. It was centrally located as well, making it easy to see Southampton without a vehicle.

Leisure Family

8/10

Excellent

28 Oct 2025

Toni

No lift/elevator, stairs steep. Quaint old building. Staff very accomadating.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Simon

Great but small rooms

8/10

Excellent

25 Oct 2025

Geoff

Check in later than expected at 2.30pm. Otherwise a convenient and pleasant place to stay.
Continental breakfast simple but adequate.
Room tidy and quiet.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Shaun

The full English was perfect