Name: Balmer Lawn
Address: LYNDHURST ROAD, Brockenhurst, New Forest, SO42 7ZB, GB

4/10

Poor

26 Jul 2026

Diane

Room clean bathroom clean . Shower very poor as shower head would not stay in position to stand under. Water either hot or cold. Staff helpful . Breakfast good plenty of choice. Stay in hotel was for wedding . Food good as for general dinning menu didn’t use. The hotel very expensive for the money we paid. Stayed in travel lodge 2wks previous room excellent for cost .

10/10

Exceptional

19 Jul 2026

Hannah

Great food, good atmosphere and beautiful location

Partner

10/10

Exceptional

17 Jul 2026

Janice

A great hotel in lovely setting , we have been coming here for short breaks for 20 years . Staff are always super helpful and facilities are great . Breakfast not as good as it used to be with only buffet option , should re- introduce the no charge al a carte menu for those who don’t enjoy buffet. Also bread choice very limited - need Granary / baguette options.

Swimming pool was excellent with superb facilities for ordering drinks to the pool which in the extreme heat was very much appreciated.

Partner

10/10

Exceptional

14 Jul 2026

Amanda

Great location and excellent service. Would visit again

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Simon

We had a nice stay at Balmer Lawn. All the staff were friendly and helpful. The hotel has a country retreat feel to it and isn't too large, giving a lovely independent feel to it. The breakfast was very good.

Although the hotel could do nothing about the hot weather, the lack of air conditioning in our room was an unfortunate negative making for an uncomfortable night's sleep (even with the fan provided). The staff had already provided a fan in the room and opened all the windows for us but with a westerly facing room, the afternoon/evening sun was making our room very hot.

Overall a nice stay, just a shame that a four star hotel had no air conditioning in the bedrooms.

Partner

8/10

Excellent

08 Jul 2026

Charles

The bunk bed room was perfect for our two younger kids. However, the lack of air conditioning made it difficult to sleep during our stay due to the heat. Once the weather cooled down at night, the large fan helped a lot. Parking was tight, and there are four EV chargers outside, although they are quite expensive at £0.98 per kWh. The staff was incredibly friendly and welcoming.

Family_with_children

10/10

Exceptional

22 Jun 2026

Isidora

I stayed here for one night with my daughter after a trip to Peppa Pig World, and I’m so glad I chose this hotel. It was absolutely wonderful.

The staff were lovely, and there was so much to do. We enjoyed both the indoor and outdoor pools, played ping-pong, explored the grounds, and even went on the zip line.

The most magical part was seeing the wild horses just a short walk away. Being right in the heart of the New Forest made it feel really special.

My daughter also loved the piano man and danced her little heart away.

To make our stay even more special, the hotel surprised her with a birthday cake, which was such a thoughtful touch and made her day.

It was truly an amazing experience, and we can’t wait to come back.

Family_with_children

10/10

Exceptional

05 Jun 2026

Marilyn

Enjoyed the whole experience

Self

8/10

Excellent

07 May 2026

Michael

The superior double room was clean, the bathroom was ok but the bath is small. The building is tired and in need of renovation.
We used the spa and had a massage which was excellent.
Breakfast was good.

Partner

10/10

Exceptional

04 May 2026

Natalie

Excellent

Family_with_children

10/10

Exceptional

02 May 2026

Lisa

We had an excellent stay. Breakfast was really fresh and had plenty of choice. The indoor pool was a little cool for my liking but the pool area and spa were fantastic. Didn’t go in the outdoor pool but the grounds around it were lovely and well looked after. Staff were amazing, very friendly and nothing was too much trouble. The room was slightly dated with a few cracked tiles in the bathroom and wear and tear to the bath and sink. We had lunch and dinner and couldn’t fault the food it was so tasty and the chips were the best I’ve had in a long while. Can’t wait to go back!

Partner

10/10

Exceptional

30 Apr 2026

Kim

Beautiful hotel in stunning surroundings.
Restaurant was excellent for dinner and the staff were lovely .
Breakfast was very good too.
No complaints and only wish my stay was longer !!
I will definitely return

Partner

10/10

Exceptional

26 Apr 2026

Michelle

Lovely hotel, staff were excellent and polite. Food was fantastic in the restaurant and good amount of choices for me to choose from being coeliac, breakfast had good options too. We used the pool which was pleasant. Overall a great stay and would recommend.

Partner

6/10

Pleasant

26 Apr 2026

Louis

Good: staff were excellent and despite working long shifts never dropped this lofty position, always friendly and offering to help. Location is great, ponies roaming nearby and close by to the New Forest and towns.The downstairs lounge and outdoor seating were lovely places to sit in the sun.

Bad: half of the large main sign wasn't lighting. Did this affect my stay? No, but it's the sort of thing you'd expect at a 2* seaside resort. The rooms themselves seemed clean but just poorly maintained. A desk fan was provided in place of air conditioning and it didn't work. One of the bedside lights didn't work. The toilet dripped constantly. The rooms have a 1 inch gap beneath the door to the corridors so they can be a bit noisy.

The bizarre: I had a shock when hearing scampering and scratching above my head (on the second floor). The noise didn't continue into the night so this was probably a squirrel nesting in the walls but I had visions of rats at first. The shower has no door or screen and so water trickled along the seal, onto the floor, along the wall and into the far corner. There is no drain on that bathroom floor so where does that water go?!

Self

10/10

Exceptional

25 Apr 2026

Lauren

Location can’t be beat, staff is so kind!

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Christine

Food excellent, friendly staff,pool a bit small.

Partner

10/10

Exceptional

08 Apr 2026

Carolyn

We truly had an amazing stay at Balmers Lawn! We got a really good deal for Easter weekend, and it exceeded expectations on every level. The room was only classified as \"standard\" yet it was huge, lovely big bathroom, and they had put Easter Craft in the room for the kids. Kids can use the swimming pool in the morning and evening, and we had it to ourselves each morning we went! Food was excellent and the staff just so friendly and helpful, everyone was a pleasure to interact with. We are all desperate to go back!

Family_with_children

10/10

Exceptional

07 Apr 2026

Deise

Professional &personable staff, always happy to help-great location with lovely walks around the forest and local restaurants and pubs-a recommendation would be to take a torch for the walk back from the pub and entering the hotel grounds which was quite dark-had a great Easter stay & visited nearby tourist locations-have stayed there before and would definitely go back-highly recommended

Partner

4/10

Poor

31 Mar 2026

Joanne

Urine stained duvet on bed. Clean cover on it instead of removing it. Superior room but adjoining door to next room, could hear absolutely everything going on in that room. It felt like our room was the children’s room of the adjoining bedroom.door needs some sort of soundproofing. Twin beds very small for adults. Seemed a very noisy area of hotel.doors very loud upon closing. Staff very helpful when asked to change rooms, unfortunately no room available until second night of our stay. Breakfast good with good choices but second morning not so hot. I had stayed in this hotel in October with a friend and was very impressed with it but this trip with my son for my 60th birthday wasn’t so good, sadly we left feeling dissatisfied and disappointed. Although the member of staff did what he could to help, if a room is not available what can he do other than give us a £50 discount.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

David

Staff were very attentive, food was ok, not brilliant by any means, spa facilities and staff were excellent, could do with more general seating areas rather than sharing with the restaurant

Partner

8/10

Excellent

18 Feb 2026

Craig

Reception staff were polite and welcoming, there was a lovely atmosphere in the bar/ lounge area and t

Partner

10/10

Exceptional

03 Feb 2026

Peter

Room was very spacious and well equipped- all the staff we met were very friendly and helpful - we needed to get somewhere to meet friends for a celebration and they went above and beyond trying to help us navigate around the very flooded area .

Leisure Partner

6/10

Pleasant

31 Jan 2026

Jessica

The staff were great but the room wasn’t ideal. The bed was very uncomfortable, cheap duvet and flat pillows. The new bit of the spa was nice, but probably not worth the extra £30 each, it’s just a sauna, ice and steam.

Not terrible but wouldn’t go back.

Partner

10/10

Exceptional

29 Jan 2026

Tony

Staff at the Balmer were always so helpful & courteous. The food was amazing. Location os ideal especially if you enjoy woodland walks.

Partner

8/10

Excellent

28 Jan 2026

Giovanni

Excellent food and service

Partner

6/10

Pleasant

25 Jan 2026

Cherie

The rooms, the superior rooms were not great, our friends in room 24, had to plug the kettle in on the floor, as there were no plugs by the dressing table to plug it in. In room tea & coffee supplies were sparse. No usb ports.

The staff were good though, especially at dinner. The food was great.

Breakfast is a self service buffet, this was a little on the cool side.

Leisure Family

10/10

Exceptional

12 Dec 2025

Karen

The room was very clean, bed was very comfortable. Staff were very courteous and helpful. Food was really well presented and delicious. Facilities at the hotel were excellent.
We had a lovely stay, everything you need for a relaxing break away in a lovely part of the New Forest.

Leisure Partner

6/10

Pleasant

04 Dec 2025

Rose

Not worth paying the extra £30pp for the spa, very nice and clean facilities but not worth the extra price just for a sauna and steam room, did enjoy sitting in the relaxation room but still not worth £30pp just for that. However the pool and jacuzzi already included in the price were not ok. Pool very small, shallow and cold, not able to swim in it. Jacuzzi also way too cold for a jacuzzi and is tiny, says can fit 6 people but only it you are sitting on each others laps! Very basic, area around the pool cramped and not very relaxing, was not what I was expecting from the photos.
Rest of the hotel very nice, dinner and breakfast both lovely although dinner portions on the small side. Room and hotel itself very nice and clean, bar area around the fire very nice and cosy. Some staff a bit clueless but all friendly and polite. No fridge in the room which I always find slightly annoying.
Overall very nice stay just disappointed in the spa and pool as booked for a nice relaxing spa break which we did not feel we got. Fine for a normal hotel stay with no expectations of a nice spa.

Partner

10/10

Exceptional

21 Nov 2025

ian

Great service

Leisure Partner

10/10

Exceptional

15 Nov 2025

Ricky

Staff were great, food was great and the setting is beautiful.

Partner

10/10

Exceptional

14 Nov 2025

Elaine

Very friendly and helpfull staff, at reception, in the bar and restaurant. Excellent breakfast all the food was hot and the chocolate croissants were warm, really unusual in all the hotels we have stayed in over over several years. Gold star!

Partner

10/10

Exceptional

12 Nov 2025

Elaine

Really comfortable room. Lovely area - I’ve stayed before and deliberately chose to return here to this hotel. Nice to have the pool and jacuzzi.

Partner

4/10

Poor

10 Nov 2025

jodie

the hotel is tired the standard room we were given was terrible . the bar is nice and the breakfast was great again the pool needs a refit and i think its very poor that u have to pay to use the spa when your staying ..staff were friendly but wouldnt return

Partner

8/10

Excellent

09 Nov 2025

Nicholas

Arrival - good. Simone looked after us well and we managed to check in early.

Afternoon Tea - good. Honestly, for me I would prefer to be asked whether I wished to dial up the savoury or the sweet as this offering was too sweet for me especially the chocolate ganache

Bedroom - ok. Bed linen had black mark on sheet. Bed frame had wear marks, shower glass had water marks, shower fixture was loose.
We were in Room 3 - the noise from upstairs gave the impression there was a baby elephant stamping above us - not conducive to a relaxed environment.

Breakfast- good. Fair selection on offer - surprised to hear Capuccino was a supplement, but ok.
Bar - good. Enjoyed the music and the bar staff were helpful and sat in the tent and used heaters
Pool - good. Changing facilities good too.
Parking - good. No issue finding a space on site.
Checkout - I do not recall going to a hotel that had a 10:30 am checkout time especially on a Sunday morning.

Friends_and_family Friends

6/10

Pleasant

06 Nov 2025

Gina

Noisy room .could hear kids upstairs .

Partner

8/10

Excellent

30 Oct 2025

Andrew

Love that you can walk straight into the forest

Leisure Partner

10/10

Exceptional

29 Oct 2025

Charlotte

Ideal location for visiting the new forest with our dog, it’s a very dog friendly hotel. Staff were all very friendly and helpful.Breakfast was really tasty and a great choice. We didn’t have the best view but would definitely return in the future.

6/10

Pleasant

29 Oct 2025

Hannah

Staff were very friendly and breakfast provided a good selection. Room was quite dated and there could have been more attention to detail on the cleaning. Location was great.

Partner

10/10

Exceptional

27 Oct 2025

Paul

Everything about the hotel was lovely, including room, food, staff and location.

Partner

8/10

Excellent

24 Oct 2025

Alec

The staff at this hotel are fantastic, there is a good mix of ages working here and all are top notch when it comes to customer service. The food is fabulous, good quality, fresh and soooo tasty (compliments to the chef who cooked our anniversary meal, really made our night along with the service thank you 💕)

Leisure Partner

10/10

Exceptional

28 Sep 2025

Janie

We had a fantastic 2 day stay attending our friends wedding. It was an ideal location and nothing was too much trouble for the lovely friendly staff. I would highly recommend

Leisure Partner

8/10

Excellent

08 Sep 2025

Nicola

Nice stay

The staff were amazing, every single person we interacted with.
The hotel was lovely, although the room was a little dated. We also found 2 x head hairs on the bedsheet. Pillows quite hard / lumpy.
The spa was really nice and the staff there were great.
The pools, both inside and out were NOT heated despite the website / booking saying they would be and the staff at check in advised us.

Overall a lovely stay but a few little things would have meant a 5 star review rather than the 4 star I am giving it.

Friends_and_family Friends

10/10

Exceptional

06 Sep 2025

David

Fantastic place to stay. Excellent restaurant with a great choice of food and wine.
The room was clean and tidy and well appointed.
The staff were helpful and friendly. Special mention for Hayley in the restaurant who was a great asset to the hotel.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Elaine

Mid week break

A lovely hotel in the beautiful New Forest. Dog friendly and seemed very popular. Decorated nicely and some modern fabric choices on furnishings. Relaxed completely in the pool and sauna and felt invigorated by the hot tub. Would stay again if I could afford it, but it is a little pricey for my budget.

Partner

10/10

Exceptional

27 Aug 2025

Ruth

Perfect for attending the New Forest show, a 10 minute walk away through the woods, avoiding the traffic jams. The pools were lovely too

Leisure Partner

10/10

Exceptional

20 Aug 2025

John

The hotel is located in lovely position with extensive grounds. The Spa facilities were excellent and the food ( especially) the breakfast was very good. Highly recommended.

Leisure Pet

10/10

Exceptional

17 Aug 2025

Nicholas

Clean and well maintained rooms with comfortable bed. Food was excellent, especially the breakfast. The facilities were great, using the outdoor pool, jacuzzi and sauna.

Leisure Partner

8/10

Excellent

10 Aug 2025

Sue

Great place to stay. Staff very friendly. Lovely to have a heated outdoor pool.
2 options for eating: restaurant or bar area.
Food was very good ( excellent fish and chips) and it was lovely to sit outside watching the horses .

Leisure Partner

10/10

Exceptional

09 Aug 2025

Daniel

Exceptionally dog and people friendly

Super dog friendly and the staff were incredibly helpful and energised, a real delight.

Self

8/10

Excellent

27 Jul 2025

Nev

Lined the building and grounds, and the walk to Brockenhurst was around 15 minutes. Lined the facilities, though we didn’t see a gym there.
Not so good was that the outside pool was taken over by children and wasn’t really somewhere that adults could swim properly in.

8/10

Excellent

24 Jul 2025

Amanda

Perfect location to enjoy the New Forest Great for families, couples - and dogs! Friendly and efficient service - the staff are lovely. Would definitely stay here again

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Julie

Lovely friendly hotel in great location

Lovely friendly hotel in lovely surroundings. Great restuarant on site too. Room quite small but views brilliant. Shower not that powerful but functional. Would have been nice to have body lotion in the bathroom too.

Business

10/10

Exceptional

11 Jul 2025

Duncan

Beautiful area, lovely property, great staff.

Leisure Partner

10/10

Exceptional

02 Jul 2025

Suzanne

We arrived in a heatwave and were given a room I didn’t feel comfortable in. The receptionist worked hard and found us a much bigger room with more windows to open. She also suppled us with an extra large fan which kept us cool at night. All the staff were extremely, friendly and efficient.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Michelle

We really enjoyed our stay, the staff were very friendly, good food, location and child friendly.

Leisure Family_with_children

4/10

Poor

29 May 2025

JV

Rundown and needs serious attention, staff were rude and everything felt like it was a big deal, no apologies for showers not working, dairy given despite specifying allergy, no apology.

Leisure Partner

8/10

Excellent

27 May 2025

Trevor

Staff service was excellent. friendly but professional. Food generally not to our liking

Leisure Partner

8/10

Excellent

26 May 2025

Deborah

Beautiful location, very clean and staff could not be more helpful some areas of the hotel, room and leisure facilities need updating but other than that a wonderful stay

Leisure Family

6/10

Pleasant

23 May 2025

John

We booked a balcony room but the view from the balcony was partially obscured by the roof of the bar below. It was difficult to find a waiter/barman to have a drink before dinner.

Partner

8/10

Excellent

23 May 2025

Martin

hotel is very relaxing and comfortable would stay again

Leisure Partner

8/10

Excellent

08 May 2025

Simon

Lovely venue. Food not up to scratch and too few staff on hand in the restaurant.

Leisure Partner

8/10

Excellent

04 May 2025

Nigel

May bank holiday w/e

Odd hotel layout. Bar service was slow but it was busy. Did not want to serve from the bar but for a while appeared only to be 1 person serving. Beds very comfortable. Dog friendly.

Friends_and_family Friends

8/10

Excellent

27 Apr 2025

Verified traveler

Wonderful - but family rooms need a mini fridge

Wonderful stay! Came for a long weekend with two small children. The room with an annex was perfect, everyone was very understanding of the kids needs. Perfect location - really felt magical to see the horses outside every time you step out of the property. Going to the “beach” just A few steps away was so perfect for my kids!

Cons: the carpet in our room needed replacing and was badly fraying by the baseboards. The pool area needs a good updating but would be a beautiful space once renovated (which is in progress). Family rooms would really benefit from a mini-fridge.

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Maria

Beautiful setting, friendly staff, great restaurant.

Leisure Partner

10/10

Exceptional

18 Apr 2025

Nicola

Lovely stay. Nice ambiance. Busy due to Easter weekend with lots of lovely dogs however service was brilliant with very friendly staff. Food delicious.

Room was adequate but not a great view - a wall so that was a shame - I wonder how rooms are allocated?

Bathroom was fine but very small.

Thank you for a lovely stay.

Leisure Partner

8/10

Excellent

17 Apr 2025

Jonathan

Our room was clean and comfortable, only issues were lack of power points near the bed (for charging phones, using laptops, etc),bed side lamps would be more convenient for comfortable lighting, and also the bed seemed to be only standard size double when most these days are king size. However I must thank the staff for their help and consideration as I became quite ill overnight on our stay, they were very patient while my wife looked after me and organised our room for another night.

Partner

10/10

Exceptional

13 Apr 2025

Verified traveler

Great venue and location, just love the Lodge!

Partner

6/10

Pleasant

13 Apr 2025

Pamela

Quite disappointed

Quite disappointed by this stay. The position of th hotel is lovely but the hotel itself has many issues.
Extraction fan going 24 hours. Spoke to reception on 4 occasions but it was turned off over night only once. I gave up in the end as I was getting no support from staff.
Superior room was poor.
Bathroom not very clean
Products in bathroom had no branding and looked cheap in brown containers. No idea what it was.
Pillows hard
No fridge
No safe
For the price I would expect better
Only one menu although advertising 2 restaurants.
Some staff good some a little disinterested.
3 billing errors in 3 transactions

Partner

10/10

Exceptional

09 Apr 2025

Diana

The customer service was excellent. All the staff had an eye for detail. The hotel is top class. The food was good quality. Be returning soon.

Leisure Pet

10/10

Exceptional

07 Apr 2025

Sarah

With the new Forest ponies on the doorstep and a stream to paddle in - it’s a great location and super friendly staff too

Leisure Family_with_children

10/10

Exceptional

06 Apr 2025

Daniella

We loved our stay and look forward to coming back!

Leisure Partner

6/10

Pleasant

29 Mar 2025

Verified traveler

Disappointing Stay – Not Truly Family-Friendly

I recently stayed at Balmer Lawn Hotel, expecting a relaxing and family-friendly experience, but unfortunately, it fell short.

The bedroom and bathroom felt quite tired and in need of an update—not what I’d expect from a four-star hotel. Despite being advertised as a family-friendly hotel, the pool was closed to children for most of the day. It seems they are trying to cater to both families and adults seeking a spa retreat, but in reality, they can’t have it both ways without disappointing one group.

Another frustrating aspect was the extra charge for coffee at breakfast—£4 per cup! I’ve never encountered that at any other hotel, and for the price of the stay, it felt excessive.

The hotel keeps mentioning plans to upgrade the spa and pool, but I paid for the experience as it is now, not for what it might be in the future. Given the cost of our stay, I expected much better.

Having said that, the location was perfect and staff were friendly.

Overall, I wouldn’t stay here again or recommend it. It’s overpriced, poorly balanced between being a family hotel and a spa retreat, and simply not worth the money.

Friends_and_family Family

10/10

Exceptional

16 Mar 2025

Rachael

Very nice stay, very relaxing and food was incredible

Leisure Partner

8/10

Excellent

16 Mar 2025

Frances

Spa needs a bit of an update and deep clean. Staff great

Leisure Family

10/10

Exceptional

10 Mar 2025

Richard

The restaurant was excellent all the staff were nicely dress and very efficient, pricing was reasonable for this star hotel. Our room was lovely and clean with excellent bedding and towels. The spa is well worth a visit one of the best we have tried in recent months and the staff 1st class. Plenty of car parking but the reception
forgot to make a note of my registration apart from that highly recommended. R Bristol

Leisure Partner

6/10

Pleasant

24 Feb 2025

Claire

Lovely food, great staff team but under renovation

The weekend was all about the spa, and when we arrived the spa was having refurbish so there was noisy drilling going on and treatments had to be moved to a bedroom in some circumstances. The spa is really tired and the toilets and showers weren't working. All of this was communicated by signage at the venue but nothing was mentioned on booking. I rang up to ask about spa use and it wasn't mentioned then either. As I was booking specifically for a relaxing spa weekend, I would have chosen somewhere else had I know they had renovation work ongoing until April. The food was lovely and the staff were great. The superior room was nice, but superior isn't nescafe sachets and uht milk unfortunately.

Partner

8/10

Excellent

22 Feb 2025

Marcus

Great location

I would recommend this place. Great location. Very easy to get to places nearby by bike or walking.
Very friendly staff.
Amazing kids room with varieties of games for all ages.

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Bev

Excellent

Excellent friendly service and atmosphere. Would definitely visit again

Partner

8/10

Excellent

16 Feb 2025

Nigel

Quiet, peaceful hotel, friendly staff, excellent food

Leisure Partner

10/10

Exceptional

15 Feb 2025

ian

We had noisy neighbours upstairs from room 38, apart from that it was wonderful

Leisure Partner

8/10

Excellent

18 Jan 2025

Anne

Room could have been cleaner. Some other guests were very loud which spoiled our meal

Partner

10/10

Exceptional

28 Nov 2024

RODNEY

We really enjoyed our stay.
Very comfortable and relaxed atmosphere

Partner

10/10

Exceptional

06 Nov 2024

john

The staff were so friendly and helpful from the moment we arrived till we left

Leisure Partner

10/10

Exceptional

24 Oct 2024

Victoria

Lovely new forest property, well maintained, lovely quiet room with a good facilities, very clean. Great parking and great access to the forest for lesuire.

Leisure Partner

2/10

Poor

11 Aug 2024

Mrs Amanda

Really really overpriced quite disappointing yo spend this much and have a room that resembles a student accommodation
The outdoor pool was nice the bathroom was new but the hotel as tired bedroom decor lacklustre
One staff member was rather rude
And lots of mess and debris
Really wanted to ask for a refund of some sort as it was so expensive

8/10

Excellent

10 Aug 2024

Aston

Top quality hotel with great character I. The heart of new forest

Leisure Family

10/10

Exceptional

21 Jul 2024

Vanessa

Very friendly & helpful staff. Fabulous outside pool area. Would highly recommend.

Leisure Partner

6/10

Pleasant

30 Jun 2024

Donna

Overall unfortunately disappointed.

The hotel itself is lovely with great facilities. The outdoor pool is wonderful. The staff are friendly and helpful. Unfortunately the room we stayed in was shabby. On check out we spoke to the manager about the damaged wallpaper, the crack in the sink, cracks in the bathroom tiles and the low water pressure. He told us that the room was on the list for refurbishment but they still charged £220 (or near enough) for the room which I think is unacceptable especially as their website says ‘high quality’. We had already paid on arrival so the manager said he couldn’t refund us anything. Quite disappointed as the hotel is in a great location with lovely facilities.

Partner

6/10

Pleasant

24 Jun 2024

Stephanie

Average stay

Our stay was ok but for a four star hotel and for the price we paid we found the room small and it was quite run down. The food and drinks outside were lovely, it made a really enjoyable afternoon. The service was quite slow but that wasn’t a big deal.

Partner

10/10

Exceptional

09 Jun 2024

Daniel

Needed a chilled weekend and we couldn't have picked a better hotel for this.
Beautiful break.

Leisure Partner

6/10

Pleasant

27 May 2024

Christopher

Decent hotel but overpriced compared to other options we have stayed at in brockenhurst. Expedia rate is high and didn’t include breakfast. We were made to feel grateful for being fed 3 times despite the high price! Not friendly and welcoming and room small and dated but great location. Better value for money options exist.

Leisure Partner

10/10

Exceptional

19 May 2024

Jon

Great setting and great service!

Great stay. Really friendly staff proving excellent service.

Pool and outside facilities very family friendly and the hotel is in a wonderful setting.

Fantastic breakfast as well. Second visit and we will return.

Friends_and_family Family

8/10

Excellent

06 May 2024

Isis

Beautiful pet-friendly hotel

The hotel is beautiful and it has great access to beautiful walks into the New Forest. Good was delicious. The facilities are great and staff tremendously friendly. We brought our dog and it was a great weekend getaway.

Only downside was that our room was too hot, even if we didn’t have the heating on and had the windows open… the weather outside was actually cold-ish (7 degrees during the night) and still inside was very warm…

Partner

8/10

Excellent

06 Apr 2024

Verified traveler

Beautiful setting on edge of New Forest

Beautiful setting on edge of New Forest and still handy for a 15 min walk to local shops. A few minutes stroll and you are on to the forest routes and with the wild ponies.
Used gym and jacuzzi and indoor pool. Lovely lounge areas and fireplace to sit and read the paper and enjoy a morning coffee.

Fantastic to have a few car chargers for electric cars on site so quickly recharged.

Annoyingly the “eco-friendly” setting of gym machines mean they turn off and lose your data the moment you stop jogging/ pedalling-need to change that as should allow a 1 minute pause while take a drink.

Spa towels were thin NHS-style towels - expected something soft and fluffier!

TV did not work at all in our room which was a shame. Comfortable stay for a weekend. Easter picture trail for children in hotel.

Partner

6/10

Pleasant

03 Mar 2024

Verified traveler

Friendly staff but very tired room- towels dreadfully thin, bobbly and needing to be replaced, big chip in bath, headboards all worn. Old fashioned facilities- indoor pool not suitable for a proper swim due to depth and shape - more suitable for young children.

Friends_and_family Friends

8/10

Excellent

26 Feb 2024

Robert

Nice surroundings

Leisure Partner

10/10

Exceptional

14 Feb 2024

SONA

Amazing place

Amazing experience for a short stay at the hotel-everything was impeccable-breakfast,dinner,spa facilities,attention from staff

Partner

10/10

Exceptional

22 Jan 2024

Verified traveler

Excellent experience overall, wonderful staff

Gorgeous hotel in a beautiful location, short walk in to the village. Hotel staff were excellent, very friendly and accommodating. Breakfast was very good quality, and a great choice. Evening meal absolutely delicious.
Spa (aromatherapy massage) was fantastic. Pool area was a little tired - pool was a little colder than ideal, and the button to activate the jacuzzi didn’t seem to work. Also would recommend better pillows as the ones provided were a bit unyielding. But all in all, good value for money and a lovely experience, would definitely visit again.

10/10

Exceptional

12 Aug 2022

James

Great New Forest reyrrat

Had a few days with my son at the Balmer Lawn and had a great time. Kid friendly but also respectful to other guests.

Outdoor facilities were great and the staff couldn’t do enough to make us welcome and catered for.

Friends_and_family Family

6/10

Pleasant

29 Jul 2022

Verified traveler

Not for vegans!

Pleasant with good service. Unfortunately the room was extremely hot and only a small oscillation fan was provided. Very disappointed that there was only 1 vegan option on the menu for the Berisford restaurant which meant we had to travel further afield to eat.

Business