Name: New Park Manor
Address: Lyndhurst Road New Forest, Brockenhurst, SO42 7QH, GB

10/10

Exceptional

17 Jun 2026

Sally

Great Hotel and all the staff were excellent.

Partner

10/10

Exceptional

12 Oct 2025

Martin

Great stay

Amazing location and spa area and great food

Partner

10/10

Exceptional

25 Sep 2025

Robert

Excellent staff, lovely property in a wonderful location.

Leisure Pet

10/10

Exceptional

01 Jan 2025

joel

We loved this place, after a lot of stress we wanted to find somewhere special to take our minds off of it all and here was a fantastic find! The spa, staff, food, location absolutely brilliant! Highly recommend and they upgraded us which was a treat (Thank you). It is a really special place and sometimes the deers flock at the front which was very pretty!

Leisure Partner

10/10

Exceptional

23 Sep 2024

Ian

Had a fantastic stay here! Perfectly accommodates children and parents. Would definitely come back!

Leisure Family_with_children

10/10

Exceptional

10 Sep 2024

Natalie

Super family friendly, will be back in future

Super family friendly, excellent staff, lovely food. Amazing pools and lovely grounds, our daughter loved the play ground with zip wire

Friends_and_family Family

10/10

Exceptional

01 Sep 2024

Bryn

Lovely stay in the New Forest

Partner

10/10

Exceptional

21 Jul 2024

Harmeet

Love it here. Staff are amazing. So much to do in the New Forest. The bike hire is a must. Will be back again next year!

10/10

Exceptional

28 Jun 2024

Katie

We had an excellent stay. Upon arrival we were given a room upgrade so our old dog would feel more comfortable and have less stairs. A real treat - we stayed in the Silke room which had a luxurious large room and bathroom with its own terrace. The spa facilities were excellent. The staff very friendly and attentive but also knew when to give you space for a very relaxing feel. Just what we needed. Will definitely be back! Highly recommend!

Leisure Pet

10/10

Exceptional

30 May 2024

Vishal

Excellent hotel for families. Lovely grounds with deer and ponies. Indoor/outdoor heated pools and jacuzzis.

Great staff and facilities for children! Recommend highly!

Leisure Family_with_children

8/10

Excellent

07 Dec 2023

John

The staff were perfect; so lovely and friendly. The food and drinks were incredible. But...the building is tired. The decor needs a revamp and the fixtures and fittings are in need of modernising. It's a real shame, because the staff are doing so much right, but the building itself needs a lot of investment.

Leisure Family

2/10

Poor

06 Dec 2023

Paul

Excellent staff attirude A bit scruffy in the approach to the front of the hotel

10/10

Exceptional

02 Nov 2023

Emma

Really enjoyed our stay room relaxing, great amenities. Spa fantastic.
Staff friendly, welcoming and attentive.
Breakfast great choice.
Would recommend to others.

Leisure Pet

6/10

Pleasant

28 Oct 2023

robert

Good for small kids but needs work

This hotel is in an amazing location and has great grounds and facilities, but is let down by a couple of factors:

- It’s a family hotel which has as a main selling point free childcare. This childcare wasn’t available when we checked in. It seems this is pretty regular. The childcare facility doesn’t have enough staff to cope with demand. As we went there as a family and wanted some time, this was key. We were eventually given some childcare, not at the time we wanted though, because of a cancellation. If you are going for the childcare BOOK IT AT THE SAME TIME AS THE ROOM. Same goes for the spa. Not enough staff, so no availability at all.

- The hotel itself is tired. It needs a revamp. Loose fixtures and fittings, tired decor. An overhaul is needed if it wants to call itself a luxury hotel.

However, I would recommend for families with small children as the whole thing is set up for them. Just book everything in advance.

Friends_and_family Family

6/10

Pleasant

23 Aug 2023

Verified traveler

As it was the only room left on the day of our trip we booked the smallest room the hotel had to offer.
The room was indeed small but made even smaller with a large air con unit in it. The room did need air con but a smaller version would have been better.
We found our bed uncomfortable and so springy that if one of us moved so did the other.
The kettle in the room was a little temperamental as it didn’t always boil. Our room also lacked white sugar and I’m sure if we had asked the staff would have got us some but we didn’t realise until we got back from our night out.
Not sure if the tv should have had a remote but ours didn’t.
The hotel it’s self was lovely and the facilities excellent, ruined only by ignorant guest reserving sun beds by the pool and being nowhere in sight.
Breakfast was excellent and all the staff were friendly and helpful.

Partner

6/10

Pleasant

28 Jul 2023

Donna

Outside/inside pools were good.
Hotel carpet needed hoovering although room was clean and bed was comfortable.
Breakfast was good but service a bit slow and tables were left cluttered and messy for a long time after diners had left.
The main problem was that the hot/cold indicators were missing/had fallen off of the shower which meant that I scalded my hand testing which was which - the water was VERY hot and if it had been a child or elderly person it would have been very dangerous. It was reported to reception who said they would ask a maintenance person to gave a look.

Partner

8/10

Excellent

01 Jul 2023

Verified traveler

Very enjoyable trip.

The hotel was really lovely. Great breakfast, really enjoyable spa overlooking a horse paddock. And quiet. Room was a little warm but overall great value for what you pay! Highly recommended

Partner

8/10

Excellent

30 Jun 2023

Roger

A very pleasant stay in the forest

Leisure Partner

10/10

Exceptional

12 May 2023

paulina

We had a really nice stay .

Leisure Partner

8/10

Excellent

01 Apr 2023

Cher

Great stay, lovely room
& breakfast staff were friendly and helpful.
Only downside was evening food in restaurant (expensive and not the best)

Leisure Friends

8/10

Excellent

12 Feb 2023

Tony

Lovely New Forest view from the bedroom window. Very dog friendly. The young ish staff were a credit to the hotel. Friendly, attentive and nothing was too much trouble.

Leisure Pet

8/10

Excellent

20 Oct 2022

David

Family friendly hotel

A fabulous family friendly hotel with something for everyone. As soon as we arrived we felt welcomed, the lady who greeted us couldn’t have been more helpful. We have two children under 10, they both had plenty to do with outdoor space featuring climbing facilities, a football goal, along with other outdoor activities. The kids cinema/play room is a master stroke, connecting to the children's restaurant which allowed children to eat first before we adults had our own time to relax and eat whilst the children played. The hotel grounds are picturesque and the spa/swimming pool overlooking the paddocks is simply stunning. To top it off we discovered this hotel is part of a chain with others alike around the country. Highly recommended.

Friends_and_family Family

10/10

Exceptional

15 May 2022

Courtney

The staff were very friendly and helpful, they really went out there way.
Can’t wait to stay there again!

Friends_and_family Family

10/10

Exceptional

13 Dec 2021

James

Excellent

Lovely hotel. Excellent staff. Room and bathroom was quite large and facilities in general were in good order - spa very nice and clean.

Restaurant food and drinks in particular felt over priced unfortunately. Very good again but really not worth the money - my recommendation would be to take a short walk to Brockenhurst for some excellent venues (unless it is chucking it down)!

Partner

8/10

Excellent

02 Jul 2021

Verified traveler

Fantastic hotel, location, facilities etc we would definitely stay again only put off is children and having children’s stuff all over lawns etc but that’s our choice

Partner

8/10

Excellent

20 Feb 2020

Verified traveler

Spa and staff excellent
Child’s bed which was put into room wasn’t great

Leisure Family

8/10

Excellent

22 Dec 2019

Verified traveler

Very friendly and helpful staff, good amenities for children. Personally, wouldn't call it luxury however does live up to 3stars.
Food was unexpectedly good - would choose to stay again

Leisure Family_with_children

10/10

Exceptional

19 Nov 2019

Antony

Short break

A lovely hotel for a couples weekend getaway with the dogs. Set in lovely grounds and near the quaint Brockenhurst village with Ponies and Donkeys roaming freely. Spa facilities are good. Breakfast could have been better, very basic but can have what you want.

Partner

6/10

Pleasant

29 Oct 2019

Verified traveler

I love the setting and it is family friendly. But service is quite slack, with a Sense of nothing being urgent. The front desk although friendly had very little information on local cycle routes despite saying so in the information pack.

Friends_and_family Family

10/10

Exceptional

03 Oct 2019

Verified traveler

What an amazing find! Tucked away half a mile off the road between Brockenhurst and Lyndhurst, this hotel offered the perfect retreat for a couple of days. Fabulous spa, and 25m pool which I had to myself for a while in the morning. Sunbathed in the hot tub on the deck. Bliss!

Leisure Self

10/10

Exceptional

21 Sep 2019

Verified traveler

Incredible hotel for children. So many great facilities and things for kids to do. The only negative is all doors are very creaky so when kids are asleep it was quite annoying. Other than that I couldn’t fault the hotel.

10/10

Exceptional

17 Sep 2019

Michelle

Happy Customer

The rooms are a little tired with water stains on ceiling, but the attention to other details like toys in the room. Biscuits being left for my child is excellent. All staff are so friendly. The Den is amazing and the food is yummy. I’ve stayed four times in the last 2 years and would not stay anywhere else now.

Friends_and_family Family

10/10

Exceptional

12 Sep 2019

Verified traveler

Friendly and helpful
Good food
Good bar staff
Comfy bed

Friends_and_family Friends

8/10

Excellent

03 Sep 2019

H

Good hotel, but not for couples

Lovely place, but couples be aware; way too many screaming children all over the place. This is classified as a “family” hotel, but should really be classified as a childrens playground. If you are a couple, avoid this hotel at all cost. Hotel is lovely though.

Partner

10/10

Exceptional

23 Aug 2019

Verified traveler

Excellent value for money, staff very friendly and helpful. Made us feel very welcome and made a fuss of our dog.

Leisure Family

8/10

Excellent

18 Aug 2019

Verified traveler

Nice trip

Nice hotel, we were in the ‘cosy room’ which was indeed cosy, but nicely done. It was August and so lots of kids in the pool on a rainy afternoon but that’s kind of expected but maybe not what every couple is happy with

Partner

10/10

Exceptional

13 Aug 2019

Verified traveler

It’s very relaxing, brilliant for children and the staff are wonderful. It’s a little lived in, in some areas, but I don’t think it matters to the overall experience. The location is brilliant and the kids loved it. The kids restaurant is great and the food was good.
Lovely swimming pool and spa

Leisure Family_with_children

10/10

Exceptional

12 Aug 2019

Verified traveler

Could not fault this hotel.
Loved every second of our stay.
The outside hot tub is just an added bonus, and we loved taking advantage of all the little thoughts they had put into the hotel.

Leisure Partner

8/10

Excellent

09 Aug 2019

Verified traveler

Gorgeous hotel, lovely grounds and the spa is lovely. The addition of an outdoor jacuzzi overlooking the forest is an extra perk.

Pros:
- Spa treatment (full body massage) was really good. - The treatment rooms are relaxing.
- They have loads of different drinks on offer and lovely loose leaf tea.
- The food was lovely
- Really nice outdoor area with loungers
- Trampoline outside for kids and a wooden climbing frame area
- They have a cinema room for kids and had a treasure hunt activity on
- Waiters at dinner were really warm and helpful
- Our room was lovely and the bed was super comfy
- Reception were really friendly and helpful
- Really good selection of food at breakfast

Cons:
- We arrived at 11:30 and wanted a snack before our treatment at 12:30 and all they had was vegetable crisps. Definitely would have been nice if they had some more snacky foods available.
- There were quite a few wasps in the area we were seated in for lunch.
- There was confusion between different staff about the food that was being served ie. we were told lunch food was available by one waiter but then another said it was not.
- There was no one at the spa reception desk for maybe 10 or 15 minutes so we were nearly late for our treatments. We were not told where to wait or if someone would come and get us and we had to ask for gowns and flip flops.
- No hot chocolate sachets in the room and only one type of biscuit.
- Eggs at breakfast were burnt and a strange texture

Leisure Family

8/10

Excellent

05 Aug 2019

Nicholas

Nice hotel

Great location and great facilities. Staff a little disinterested st times and service wasn’t as good as one would expect

Friends_and_family Family

8/10

Excellent

01 Aug 2019

Verified traveler

Lovely setting and gardens. The hotel is very well laid out with all the amenities to keep the kids and adults happy

Leisure Family

10/10

Exceptional

31 Jul 2019

Verified traveler

Went to the new forest show and stay in the hotel, very children friendly,recommend for family with children under 8
Spa is nice and clean

Leisure Family_with_children

10/10

Exceptional

31 Jul 2019

Verified traveler

We had a lovely stay here. The staff were super friendly and helpful, I enjoyed the relaxed atmosphere. If you have dogs or kids for that matter, this place is perfect. It's not restrictive and there's plenty of activities on site. The food was also very good. We had a very pleasant stay indeed.

Leisure Pet

8/10

Excellent

18 Jul 2019

Amanda

Felt like I was staying in a crèche, more a family than a couples hotel. Very friendly staff but too many screaming toddlers. Would recommend having a plug close enough to a mirror to allow blow drying hair. Lovely location.

Partner

10/10

Exceptional

14 Jul 2019

Dan

Fantastic Hotel

The hotel and staff were fantastic. I cannot wait to stay at the hotel again.

Friends_and_family Family

8/10

Excellent

26 Jun 2019

Verified traveler

Good solarium facilities.
Large dining room. Not sure why therefiore we were asked to have breakfast in a lounge at ciffee tables. Bad for my back.
Lovely lookin bedroom but snall and crampt due to sloping roof. Ensuite had sloping roof over toilet and over bath so not possible to shower .

Leisure Partner

10/10

Exceptional

26 Jun 2019

Verified traveler

Very family & child friendly.

Every member of staff went out of there way

Leisure Family

6/10

Pleasant

21 Jun 2019

Verified traveler

They’re missing the little things

Great place for a family trip but the service is lacking - need more experienced staff used to dealing with families

Family

2/10

Poor

20 Jun 2019

Verified traveler

We booked this hotel for the weekend as we had just got married so we wanted some time away in a nice quiet spa hotel to relax and wind down. Well first of all we got there at 7pm and was very hungry so we went down to have some dinner which was an absolute joke, as we were tired from driving 3 hours we thought we’d have an early night, my husband and I were up all night as it was so noisy and creepy you could hear everything from someone walking, opening doors, the staff talking downstairs, just everything I didn’t even blink! In the morning we went downstairs for breakfast and that was raw uncooked and we did not eat it. In the end we ended up getting our second night refund and we left and had to drive back for another 3 hours tired as of not sleeping! My wedding weekend was ruined and the staff did not care at all they seemed very careless and did not want to help. Expedia has to get my refund for me. Absolute joke avoid this hotel!!!

Leisure Partner

8/10

Excellent

12 Jun 2019

Sandra

Having breakfast was a bit fraught as so many families had small babies always crying and screaming. We asked to have it in a separate room.

Partner

8/10

Excellent

23 May 2019

Verified traveler

Content of breakfasts varied day to day!

Partner

8/10

Excellent

09 May 2019

Verified traveler

We liked the quiet location and Nicholas the manager was helpful in changing our room.Ask for a room not on the top floor!
The food was generally good but dinner was expensive. Service was good although there were a few minor errors.
We would stay again

Leisure Friends

8/10

Excellent

11 Mar 2019

Verified traveler

I have stay at the hotel before a few years ago
It is a lovely place to stay and would recommend it

Leisure

6/10

Pleasant

06 Mar 2019

Verified traveler

The property, as advertised is excellent for families. There appeared to be loads of activities and options to keep little ones entertained.
I wouldn’t recommend for couples without children or dogs.

The hotel is set in a lovely area and could be great.
For me I was really looking forward to relaxing in the spa. The entrance was nice but when you get through I felt the spa facilities were tired. You could do with a deep clean and refresh/repair some of the tiling. The jacuzzi outside was really small - 4 adults felt a bit of a squeeze which was a shame as it was lovely to be outside and had a fab view.

We didn’t eat in the restaurant. Although the food looked nice I felt it was a tad overpriced compared to other eateries in the areas.

Leisure Partner

8/10

Excellent

27 Jan 2019

Verified traveler

When we arrived at the hotel we were left waitinf on reception for a couple of minutes and

8/10

Excellent

26 Dec 2018

Paul

Turn the heating down.

Nice but too hot in the night

Partner

10/10

Exceptional

22 Oct 2018

Jo

Fabulous

Lovely hotel in its own grounds. I got upgraded to a fabulous room which was a real bonus. Both the receptionist and room service lady were really friendly, as was the leisure suite receptionist. The swimming pool was lovely and very relaxing to swim in, with its colour changing Breakfast was ok, but I was a bit disappointed that I couldn’t get an omelette. However overall I really enjoyed my stay and will definitely return.

10/10

Exceptional

19 Oct 2018

Paul

A brief but pleasant stay

A great hotel set in picturesque grounds coupled with a good spa. Only stayed for one night however the staff were very polite and attentive.

8/10

Excellent

04 Oct 2018

zoe

Very pleasant hotel stay

Enjoyed staying at this hotel . Staff were very helpful and especially liked the dog in reception . Food was good . Only downside was no walks nearby , had to get in the car to find a nice walk .

Family

8/10

Excellent

06 Sep 2018

Verified traveler

Need to check on accessibility of bedrooms as no lift my partner really struggled

10/10

Exceptional

03 Sep 2018

stephen

Excellent!

I cant recommend this hotel enough. The room was excellent, dinner, breakfast, staff, location and facilities. Even internet access was very good without Wifi and with no issues.

10/10

Exceptional

11 Aug 2018

katherine

Hidden beauty

Unfortunately 2 days wasn't enough to fully appreciate the hotel and fit in everything else in the area. The spa facilities were excellent highly recomend booking treatments in advance. The hotel staff were so friendly and there was nothing that was ever too much trouble. The room was very spacious and extremely comfortable. Children are highly welcomed and looked after here, which i have never experienced before. If you need to fill the car with petrol make sure you do it in the day time as most places shut early in the evening! Will definatly return .😁

Family

4/10

Poor

11 Aug 2018

Caron

Very tired hotel, but good location

The first room they gave us was in definite need of updating, it had peeling paint on most of the wood work and piles of bird poo on every window ledge. Very tired looking. We changed rooms to still find bird poo on the window ledge, but less paint peeling of the woodwork. However, we then discovered that what was meant to be a double bed was 2 single beds pushed together that not only were different heights, but had one very old mattress and one newer one. It was very uncomfortable. Although we told reception about this, nothing was done. Also when we had a shower the temperature Gage on it was broken so the water was scalding hot. Very dangerous. Again we told reception, but again nothing was done. Also on the first night we arrived back at the hotel at 10.30 to have a night cap and was told that everything was shut, we said we only wanted 1 drink and could put it on our room, but no joy!. Next day when I questioned this with reception they said 'well madam most people go to bed at 8.30 as they have kids'.
If they are only going to cater for people with families, then I think this need to be clearly stated in there advertising. Especially as the hotel is not cheap to stay in.

6/10

Pleasant

26 Jul 2018

Verified traveler

Good facilities dog friendly

Good overall just a slow service for evening meal and an overpriced menu £6 for a small bowl of plain pasta!

10/10

Exceptional

25 Jul 2018

Donna

Stunning location!

The staff cannot be faulted for their pleasant and helpfulness but there aren't enough of them which made check in and dinner service rather slow. This aside, the location is stunning. The building is beautiful and very very comfortable. I would definitely return and was sad to leave.

8/10

Excellent

04 Jun 2018

Verified traveler

Great hotel

Amazing hotel, perfect set up for children. Only downfall is the food and drink service so slow. The staff are lovely and there appears to be enough of them , but they just don’t seem to be able work efficiently. The front and house and play den service was fantastic and the hotel and facilities are great. Definitely recommend as hopefully the service was down to new staff and we still had a great time.

Friends

10/10

Exceptional

14 May 2018

MR

What a hidden little gem

Wonderful setting, friendly staff who will do anything to make your stay more comfortable no request is too large or too small, really go the extra mile, incredible food, brilliant spa facilities and just THE VIEWS would recommend to anyone

Partner

6/10

Pleasant

20 Mar 2018

Adrian

The hotel has got its identity confused. In our opinion it can’t be luxury at the same time as being family. The drinks are far too overpriced being £9 a pint of larger or glass of wine especially when it’s not served from a proper bar just a cupboard in the corner of the room. eatting breakfast in the lounge isn’t idea as you can’t eat a full English from a low table comfortably. The menu during the evening meal was not explained to us and we ended up paying £28 each for a fatty steak. There was no choice on the menu 2 fish dishes (don’t like fish) 2 pork dishes (we don’t eat pork) one vegetarian and one steak. There should not be an interconnecting door in the bathroom this we felt was not suitable. There is no signage on the main drive to point out the reception area.

Partner

10/10

Exceptional

04 Mar 2018

Clara

Brockenhurst delight of a hotel

Just fabulous location and ground...all details tweaked to aim for the best experience possible for the family.....only annoyance was the kettle could not be plugged in where it was , but had to be moved to coffee table inside bedroom which could have been dangerous with small children....but the food, service, staff we're second to none... will definitely be choosing this brand for the south west of the country ...very happy!

Family

10/10

Exceptional

21 Feb 2018

Daim

Great place with my little babies, there were everything what family needs like nursery, baby monitor, baby bath, cot, high chair and the treatment for the very tired mom! We loved to stay here and we are looking forward to staying in the future. One thing that the temperature in the room was too high that my baby was a bit to warm to sleep in.

Family

10/10

Exceptional

13 Feb 2018

Verified traveler

Great hotel for a family. All needs catered to, for both adults and kids. Pool, meals and hotel great. Would recommend.

8/10

Excellent

25 Jan 2018

Verified traveler

Lovely stay in the new forest

Lovely family hotel. Brilliant facilities for children such as the crèche which even our 4 year old throughly enjoyed and the top quality baby monitors. Crèche staff friendly and professional. Pool maintained to a good standard. I enjoyed a deep tissue massage at the spa but be aware you need to book treatments well in advance of your stay.
Breakfast and lunch excellent. Evening meal ok - we thought quite pricey for the standard of the meal.
Weather very wet during our stay so we weren’t able to enjoy the outside space but this looks lovely with lots of play areas for kids.
Highly recommended hotel for couples with young children.

Family

8/10

Excellent

21 Jan 2018

Verified traveler

A relax3d family break.

We had a good stay, the staff are ALL friendly and accommodating and nothing is too much trouble. Perfect for a family with a 3yo & 9mth old as menu was great. Plenty of stuff to play with indoors and out and creche staff were so sweet. We felt completely at home and relaxed despite the 3 am fire alarm !!
I would highly recommend it for family's and would definitely come again.

Family

10/10

Exceptional

19 Jan 2018

Verified traveler

Great Family and Luxury Hotel

We had a great weekend stay with the husband and 2yo. The staff were very helpful with kids needs, they have play equipment for different ages, kids books and games scattered in the public areas and an indoor pool for swimming. The hotel itself is very beautiful and the room was lovely and spacious. All in all a lovely weekend away! Great family-friendly and luxury hotel for relaxing!

Family

8/10

Excellent

17 Jan 2018

Margaret

Lovely hotel

Lovely hotel with very friendly and helpful staff. Breakfast selection excellent and evening meal beautifully cooked and served.
Swimming pool very clean and water temperature just right. Hot tub was fun - even in January. Unfortunately we couldn't get appointments for other Spa treatments so would advise to book these before arrival.
Hope to stay again. Will recommend to friends.