Bartley Lodge Hotel

4/10

Poor

21 Feb 2026

James

Was informed i needed to book breakfast for a family of four to ensure they had enough and went down at 945 to find out they had run out of things we wanted, so had to check out with breakfast and find somewhere else. Not ideal.

8/10

Excellent

04 Jan 2026

Lance

Nice hotel with friendly staff. Food amazing and reasonably priced. They allow dogs to stay which is a little annoying especially when guests leave the dogs to bark in room!

Partner

8/10

Excellent

07 Dec 2025

Gavin

The staff are really helpful and kind.
Hotel is great and has a really nice kids room

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Gary

Did not use

Partner

10/10

Exceptional

16 Nov 2025

Marilyn

Lovely hotel stayed many times

6/10

Pleasant

15 Oct 2025

Anna

No cocktails available
Room smelt from previous occupants, housekeeping left doors open but still bad. Service in restaurant poor husband finished main course before I got mine due to issue in kitchen. Had to ask for our wine as they seemed to have forgotten it. Breakfast service also poor however would say the quality of food was good

Partner

4/10

Poor

13 Oct 2025

Ben

I thought the rooms were very basic compared to the views online

Friends_and_family Friends

10/10

Exceptional

13 Oct 2025

Chloe

Hotel was absolutely stunning, my second time staying. We always use the New Forest Hotel chains and they never disappoint. The lounge was cosy for a glass of wine after dinner. Staff were really friendly. The room was just what we needed for a night. The pool was clean and a nice size.

Partner

4/10

Poor

17 Sep 2025

Louisa

Tatty and needs renovating

This hotel could be grand, but it's in a very poor state of repair. The room we had was on the top floor, boiling hot. tatty mis matched furniture, bedside lamps not working. The curtains were inadequate, and there was a bright search light above each window meaning that it was blindingly bright all night. Windows filthy and in a very poor state. Shower didn't work!!! We only stayed one night as we were heading for Poole for a ferry early. The only thing that is good is that it's down a track and has safe parking!! didn't have any food so I can't comment. Room 20 is the worst room in the property

Partner

10/10

Exceptional

15 Sep 2025

Kate

Better lighting in car park when it's dark. Difficult to see where the disabled spaces are

Leisure Pet

8/10

Excellent

23 Aug 2025

Louise

The basics were good

The hotel got the basics right. I booked this hotel because of the pool. Which on both days was shut. The rooms were clean and well kept. Food was aimed for a 5 star palte, but i would give it 3.

Beautiful gardens and very friendly and helpful staff.

Friends_and_family Family

6/10

Pleasant

14 Aug 2025

Martin

Sorry but would not stay again

Nice Friendy staff and fellow guests. Asked for a few things to be put right such as the right sized coffee cups for the coffee machine. All these requests were rectified straight away. Very suprised and disappointed to be told that our room was not entitled for a bed make up,change of towels or general clean unless we were staying for 4 nights or more (we were staying for 2).
Hotel was clean but smelt a bit of dogs. Seemed to be more dog friendly than child friendly. No mattress was initially supplied for cot.

Partner

6/10

Pleasant

04 Aug 2025

Louisa

The lack of maintenance is everywhere!

We stay in this hotel a couple of times a year en route to Poole, each time we see no maintenance whatsoever. Everywhere is tatty, the shower in room 20 doesn’t work, the room was roasting hot, and there are 2 outside lights on all night directly above the 2 windows. We had to stuff towels along the curtain pole to try and block it out. The furniture is very cheap tatty pine. The bed and sheets were very comfy though, I’ll give good marks for that. The bedside light doesn’t work. No headboard. We couldn’t complain as it was 11pm when we got to the room, and we left before 6am. No toiletries in the room at all. This hotel should be stunning, but I’d be so disappointed if I’d booked a nice break, every footstep creaks and doors bang!! Sorry but we shall find somewhere else from now on!

Partner

6/10

Pleasant

25 Jul 2025

J-P

Unpleasantly surprised

\"Single beds\" turned out to be a sofa bed and a space saving temporary frame with mattress. Tap for shower was broken. It took speaking to three members of staff to get cooked breakfast premium refunded as it was not needed. What was surprising and quite shocking was that the staff seemed disinterested with resolving the situation. It's a shame as the building and grounds are really quite impressive.

Friends_and_family Family

2/10

Poor

19 Jul 2025

Olivia

The chef slagging the family off when we complained about the burger so I turn paid in full

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Philip

Characterful property, though the most interesting downstairs spaces didnt seem to have much function - it felt like they were a corridor to the restaurant. We were in a modern ground floor room - pleasant but some fittings looked a bit tired. There was no aircon.
We were charged almost £100 for dinner for 2 (without wine). Food ok but not special - i was not even offered a bread roll with my soup. Most other diners seemed to be families with rather noisy children - overall it felt somewhere between fine dining and a holiday camp.
At check in i was pressed to book and pay for breakfast, which i did. Next morning i was told by restaurant staff that they had no record of my booking

Leisure Partner

10/10

Exceptional

13 Jul 2025

Parul

Very good

Leisure Family_with_children

6/10

Pleasant

26 Jun 2025

Peter C

Great Location Terrible marketing of the place and what it Could offer. Needs some TLC, and a review of safety to escape or if you had an emergency No phones in room Reception not maned at night. given a pass number to gain entrance. Just so tired!!

Leisure Partner

2/10

Poor

24 Jun 2025

Verified traveler

Disappointed

Great potential but turned into an awful night stay
The window only opened about 10 inches and there was no breeze the room can barely fit a double bed in but they’ve squeezed a toilet and a dirty shower. (Sink is randomly in the bedroom) can barely walk around the bed.
It was SO HOT we couldn’t sleep staff said nothing can be done don’t have any fans. They need to invest in better amenities as quite frankly not possible to sleep in that condition. The bathroom door fell apart in my hands it was just a very disappointing room.
The hotel itself was lovely. It’s a shame the bar staff was never at the bar.

Partner

6/10

Pleasant

20 Jun 2025

Jonathan

Needs a re

Feels tired and in need of a refresh.
Old fridges and spare beds/mattresses sitting in corridors when they should be stored away.
They host weddings which I feel like they should share with you if one is booked during your stay as it’s incredibly loud.
Staff very friendly.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Terry

The hotel was ok. I found the staff friendly and helpful. For us the downside was the restaurant. The staff missed things off when we ordered the food.

8/10

Excellent

15 Jun 2025

David

Beautiful property and grounds set in woodland. Very peaceful location. Very clean throughout. My bedroom was spacious with comfortable bed, and plenty of tea and coffee supplied!

Leisure Family

6/10

Pleasant

04 Jun 2025

Melissa

Such a beautiful external bul

10/10

Exceptional

28 May 2025

Emma

We had a lovely stay at Bartley lodge. Beautiful manor house on lovely grounds. Good value and good size family rooms. We loved that the pool had long opening hours. We had dinner onsite one night which was delicious and kids menu too.

Leisure Family_with_children

4/10

Poor

25 May 2025

Eileen

Not Good. Nobody on Reception on arrival. We waited 15minutes until someone turned up. We had Sandwiches and Drinks in The Garden. Cutlery and Condiments not offered. When we received them both the salt and pepper were empty. The table wasn’t cleared for 2 Hours. I checked in on line but that was a complete waste of time! The Receptionist asked me all the details again. The Manager didn’t acknowledge us and all of the staff needed training as there didn’t seem to have any Customer Service Skills. The Restaurant Food was good and one waitress stood out and had excellent social skill. I think her name was Ria. Very uncomfortable beds.

Partner

4/10

Poor

21 May 2025

Matthew

Dissapointed

I was a little dissapointed with our stay. We booked this place as we were visiting peppa pig world but wanted somewhere a little nicer to stay than the local holiday inn.

Upon arrival we were informed there would be no house keeping during our stay, this meant we'd ran out of tea bags on the first morning and both the bins were overflowing as we were staying with out 3 year old.

We had no soap, shower gel or shampoo in our room, i did try to ask at the front desk but gave up.

We had an issue with our bath on the first night, the plug wouldnt release to drain the water. We had to get staff up to the room to remove the plug and the following day they provided a new plug but it was too large to fit in the hole so we couldnt fill the bath up the next time.

We had dinner in the hotel restaruant on our first night where the service was poor. We had booked a table but they didnt have a record of it. I order ateak rare and it was more medium/well. We ordered a round a drinks with one of the staff and after 15 minutes had to reporder as there was 'no record on the till'

Our room was also over the washing machines so we were woken up fairly early to thrumming of the washing machines which was very loud in the room.

All of this is a shame as the hotel and gardens are very beatiful and would otherwise make for a lovely stay.

Friends_and_family Family

8/10

Excellent

18 May 2025

James

Nice large Manor House hotel with extensive grounds. All clean and well looked after but a couple of areas could do with refurbishment now due to age and general wear and tear. Nice that they allow dogs. Great stay, friendly staff, many thanks.

Leisure Family

4/10

Poor

13 May 2025

Leena

No air con in rooms, bunk bed not safe for young children, plug didnt fit bath staff was rude

Leisure Family_with_children

4/10

Poor

12 May 2025

Ohleg

I stayed at Bartley Lodge Hotel for four nights over my birthday weekend, and while the location and atmosphere were beautiful, several issues left us disappointed.
Starting with the positives: the architecture of the hotel is absolutely stunning, and the interior design is just as charming. The location is fantastic—perfect for exploring nearby national parks and lovely local pubs, especially if you have children or a dog with you. A particular highlight was the dinner at the hotel restaurant—it was genuinely one of the best meals I’ve ever had.

However, there were quite a few negatives during our stay. Upon check-in, I was informed it would cost £60 for my dog to stay, which felt very steep. We also forgot our toothbrushes and toothpaste and waited at reception for 26 minutes around 10 p.m. to ask for some, but no one ever showed up.

Breakfast was another letdown—it cost nearly £17 per person, and unfortunately, the quality didn’t match the price. The buffet condiments were frequently empty, and we had to keep asking staff to replenish basic items. Speaking of staff, it was often difficult to get through to reception via phone, and on one of the days, there was no water in the room to shower or wash. After calling multiple times with no response, I went down in person, only to find no one there either.
Our room was uncomfortably hot, even with the window open and the fan on. When we sat outside for drinks in the garden, all the tables were dusty and dirty, and it was cle

8/10

Excellent

05 May 2025

Andrea

Pleasant stay

We went to check in at 3pm but the room was not ready until 3.20pm. No dog welcome pack on arrival but after we asked they did provide it.
Bed really comfortable, very quiet at night which was lovely. Breakfast was cold but it was tasty. Swimming pool lovely and warm but could do with an update. Lovely grounds and great area. Close to everything we wanted.

Friends_and_family Family

8/10

Excellent

27 Apr 2025

Richard

A relaxing short stay

Nice old style building with themed decoration and preserved older features. The swimming pool was clean and ideal temperature. However, probably due to the size and age of the property the water pressure in the room was very low (for shower, basin and toilet). We knew it was a small (snug) room when we booked but it was adequate for our 3 night stay.

Partner

6/10

Pleasant

02 Apr 2025

Verified traveler

Average hotel with room for lots of improvements

This was just an average stay which is a shame as it looks like such a lovely hotel.
Upon arrival we had to wait a long time to check in as the receptionist was also the person serving at the bar in a different room.
Arrival drinks were disappointing as the barrel needed to be changed but staff had no time to do this.
The room was boiling hot even with the window wide open. No controller or way or turning on the air con.
Room was very noisy at 5am and sounded like we were right above a generator which woke the whole family who couldn’t then go back to sleep.
Very disappointed.

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

julian

Nice relaxing break.

Nice relaxing break, the hote pool was very good it could do with a bit of a spruce up but was clean and tidy whilst we were there.

Friends_and_family Family

6/10

Pleasant

20 Mar 2025

Nigel

Lots of parking

Along a long bumby road. My room was right over main entrance and car park so quite noisy . My toilet and the one next door was very noisy to flush.

Business

8/10

Excellent

17 Feb 2025

Glenda

Super accommodating staff

Dog friendly. Friendly and supper helpful staff.

Partner

8/10

Excellent

03 Feb 2025

Verified traveler

Wonderful hotel. Only problem was we got woken up by delivery vans very early morning on Sunday, and we weren’t too keen on the dinner atmosphere.

Partner

8/10

Excellent

27 Jan 2025

Bruce

Pleasant weekend retreat

The hotel location is lovely although a little easy to miss if arriving in the dark, and I’m sure the grounds will be super when the weather is good enough to enjoy them. Service from the staff was universally excellent and the room was comfortable. A few little niggles here and there, like having to duck to fit under the shower when I’m only 5’ 10”, and perhaps the room is just a little ‘tired’ in places but nothing dramatic. Dinner was excellent, breakfast slightly less so considering the price point. Overall an enjoyable stay.

Partner

2/10

Poor

28 Nov 2024

RICHARD ALEXANDER

service was poor, No internet, bad hotel with little service

Business

4/10

Poor

03 Sep 2024

Verified traveler

Beautiful on the outside, faulty towers on the inside. Stayed in a \"Deluxe\" double room was missing a quarter of the light bulbs in the bathroom and bedroom, had some bizarre light/sky light thing hanging above the door as you enter, there was dust literally stuck up the walls it's no wonder the extraction fan in the bathroom was clogged with dust. Pool wasn't working, should have said in the app as was a main reason for booking this location. Regretted paying the £15 ish for each breakfast on the first day, as you would be better just going to a local supermarket for a better fry up unless you like your scrambled egg like you like your soup, same consistency. Would attach pics but the app isn't letting me.

Self

4/10

Poor

04 Aug 2024

Joanna

Very Very tired

Very Very tired hotel. Room was extremely hot windows and the bathroom floor seemed to have under floor heating which could not be switch off - bathroom was obviously added at a later date and I suspect the excessive heat in August was coming from hot water pipes running under the floor. broken Window - tiny twin room bathroom was so small the sink was actually in the bedroom - just very very quiet and tired. Pool out of action - lift our of action - full price charged ! Will have to have a refurb or they won't be there for long

Friends_and_family Friends

6/10

Pleasant

04 Aug 2024

Nicholas

Hotel seemed tired and in need of complete facelift
The staff were great but under a lot of pressure as there were too few of them. Good food served in restaurant though service pretty slow
Location states hotel near lyndhurst thou it was several miles away and closer to carnal. Outside area was not given much attention as glasses and debris remained not cleared away.

Leisure Family

4/10

Poor

28 Jul 2024

Abby

Wouldn’t return.

Not a great stay. No one on reception to check in. Staff at breakfast were rude, unhelpful and inattentive. Room was boiling. We were provided with two fans and one didn’t work.

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Verified traveler

Trip to New Forest

Amazing location and venue lovely gardens and period furnishings

Partner

6/10

Pleasant

23 Jul 2024

Kerry

Nice location but very poor wifi

Nice location, but the lack of wifi on top of a poor 4g/5g signal was disappointing. I'd expect decent wifi when the area is known for poor signal. I had work to do from my room, and without wifi, this was impossible. It was also disappointing that the sah window in my room was screwed shut.

Business

10/10

Exceptional

15 Jul 2024

Perri

Charming hotel in the New Forest

Charming older hotel in the New Forest. This is more like an old Bed and Breakfast. The grounds are beautiful and food is good. Run by a small staff who work very hard to make your stay wonderful.

Friends_and_family Family

8/10

Excellent

14 Jul 2024

alan

Perfect location for Paultons park.

4/10

Poor

21 Jun 2024

Martin

Wedding reception - avoid !

Treated as second class guests due to a wedding reception. Hotel was chronically short of staff - suspect majority of staff were absolutely exhausted and completely fed up with their plight

Friends_and_family Family

8/10

Excellent

05 Jun 2024

Timothy

Beautiful hotel but needs wider evening menu.

Lovely hotel with great staff. Would like to see a great range of food on the menu and more regular servicing of the number of towels in the pool.

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Aygun

This time, I returned back to Southampton as a guest this time since I moved out. It’s the only place for sure I’d stay to reminisce about all the good memories and experiences. I recommend Bartley Lodge wholeheartedly! Many thanks and see you again!

4/10

Poor

30 May 2024

Olivia

I booked this hotel for the night before my little boys birthday as we was heading to Paultons park the next day so decided to give them a treat the night before rather than booking a cheaper option. When we arrived it all seemed very lovely and headed up to the room to drop our bags before going for a drink and to have some food. On first look to room looked fine. When we got to the bar there was no one around to serve. A sign told us to ask as reception if no one was around however there was no one at reception either. Once someone finally did arrive there were rude and very short with me when asking about what wines and beers they have. I felt as if I was getting on his nerves. There was also no option for any food even though there was bar menus. We got talking to another family that were staying and they said the same about the waiting times which on a summer’s warm evening isn’t very good. We headed up to the room to order a pizza from an outside venue as the children were hungry. I then decided to have a shower. The bathroom smelt of damp and mould and I soon realised what the cause was. A bath mat that had been aloud to become mouldy this had clearly been left time and time again to get in such a state. I called down to reception to have them change it as the shower was to slippy and dangerous to use without but after waiting for 5/7 minutes with no answer I gave up. The bed was comfy. The breakfast was poor eggs were made to order but inedible & the buffet was cold

Leisure Family_with_children

10/10

Exceptional

19 May 2024

Lorrell

Great stay & conveniently close to the theme park!

We had a great stay at Bartley Lodge after visiting Peppa Pig world inside Paultons Park

Family of four: two adults and two kids age 3 and 7 - both autistic so they are loud and a bit restless waiting, but we felt welcome and comfortable during our stay. The lady managing the dining room brought them colours and books for the table to play with as the conservatory had less WiFi signal for watching cartoons.

Great breakfast options really filling and fresh including the usual familiar cereal and toast and juice

The room was comfortable, with enough space for all of us. The children were provided with fold out mini-beds that were made up with bedding. They slept comfortably. Our bed was comfortable and cosy

The bathroom had a bath with a shower over the top. Soap and shower gel provided with big thick towels. The only thing missing was a wash cloth but we made do

We were quite warm in the night but we did not want to leave the window open while we slept incase the children tried to climb through (traditional lift-up window).

The grounds were beautiful and we had short walk around in the morning to say hi to the sheep and cows roaming the fields which was a lovely touch

Overall it was a lovely stay and we would come again and recommend it to friends and family wanting to stay in the area.

Friends_and_family Family

8/10

Excellent

19 May 2024

Amy

This hotel has a beautiful location . The room was lovely and very clean. Staff were fabulous in particular the receptionist. The only down fall was the waiting time for food in the restaurant, the food itself was lovely . Would also be nice if there was a separate dining area for families , as felt a little under pressure when dining with kids

Leisure Family_with_children

10/10

Exceptional

16 May 2024

Rachel

Hotel was lovely. The grounds was beautiful and there were animals close by that were walking around. Breakfast was very nice and the swimming pool too. Lovely view from our bedroom window and clean comfortable room.

Friends_and_family Family

6/10

Pleasant

11 May 2024

Francesca

A tale of two halves

We were greeted by a lobby of moaning guest, which didn't bode well. We were checked in quickly and our room was ok. The bed was very comfortable. The room was very hot and lots of cobwebs on windows and in corners.

Dinner service was not good. We were seated for two hours for two courses. Very slow. I overheard a waitress swearing under her breath after a guest had asked for something, which was disappointing.

The pool was lovely and warm. Breakfast was good.

Reception in the morning was exemplary. Great friendly service. Couldn't do enough.

Friends_and_family Family

10/10

Exceptional

05 May 2024

Nathan

Amazing country estate. Absolutely beautiful. Front desk staff were helping elsewhere when we arrived so little delay checking in and out. Otherwise unbelievable stay.

Leisure Family_with_children

10/10

Exceptional

17 Apr 2024

Ricky

Lovely property, very friendly staff and great restaurant

10/10

Exceptional

12 Apr 2024

Courtney

Our stay was absolutely wonderful, the location was perfect, the service was amazing and staff were very friendly and we will definitely be returning in the near future. thank you to everybody who made our stay welcoming and comfortable :)

Leisure Partner

8/10

Excellent

04 Apr 2024

Dave

Stayed for one night… good value. Rooms a little dated but fine and comfy.

Business Self

10/10

Exceptional

25 Mar 2024

Paul

Wonderful grounds and stay

Partner

10/10

Exceptional

24 Mar 2024

Russell

Little gem of a place booked last minute lovely setting and great restaurant and one of the best breakfasts I have ever had on the Road bed was so comfortable and the scenery outstanding

Business

8/10

Excellent

04 Mar 2024

IAN

Beautiful building with excellent food

Beautiful place with excellent rooms.

Food of very high quality though menu a little limited.

Business

6/10

Pleasant

25 Feb 2024

Jeremy

Ok, but not what it proports to be

Hotel is nice but it’s trying a bit hard to be something it isn’t. lots of lovely seating areas but nowhere in the morning to get a coffee outside of the breakfast room.

food was average. you can’t just turn up for breakfast, you must book a slit. fine, but when you turn up at that time they still aren’t ready and tables/food were scarce.

Not a terrible hotel, but certainly shouldn’t be £150+ a night out of season

Friends_and_family Friends

8/10

Excellent

11 Feb 2024

IAN

Recommended with great food.

Food was very good to be fair. Rooms getting a little tired but the building & grounds are lovely.

Business

10/10

Exceptional

10 Jan 2024

Christopher

A beautiful country house, a really special place to stay!

Business Self

10/10

Exceptional

21 Dec 2023

Amanda

Great service, location and food!

Highly recommend The Bartley Lodge. All the staff were excellent, friendly and helpful. Great location, comfortable rooms, and the pool was an added bonus.
I was most impressed with the food, Christmas dinner and breakfast were both excellent.
I hope to be back and will be recommending this hotel.

10/10

Exceptional

15 Dec 2023

Ross

Nice people

Lovely staff and food was also nice

Business

2/10

Poor

19 Nov 2023

Melinda

Waited hour 10 minutes fir cooked breakfast. Time we got it all the other breakfast offers were tidied up therefore unable to get fruit juice or toast to accompany the breakfast. Run out of the salmon as offered in the menu for the bagels Servers were miserable never smiled Very expensive bar drinks and a drainage system that banged with trapped air all nite in the toilet wasn’t very pleasant stay.

Leisure Family

4/10

Poor

29 Oct 2023

Scott

Ap

Avoid paying for breakfast as service from staff isn’t great, you constantly have to ask for either cutlery, plates as nothing is monitored so when it’s run out you need to ask for replacement. We had only just finished yet the guy was in such a rush to get dirty plates it was like a seagull was in the room. So rather than the attention be on when people have finished more attention should go into what they are serving or lack of it.

Friends_and_family Family

8/10

Excellent

15 Oct 2023

C

Almost!!

Great room and lovely property. Just need more staff and the food didn't meet the quality expected from the prices. Staff were really nice and breakfast was nice (just craved for a hash brown). Could be a great place but a few things like the changing room at the pool, no air con, offered room service but told 'too busy' and poor communication in restaurant keeps it a 'nice'!

Friends_and_family Family

2/10

Poor

02 Oct 2023

James

I stayed here for £152 and got the standard room, it was very disappointing as the room did not anything like the photos online , and the light was hanging off the ceiling , carpets were old and dirty , furniture was dated and bathroom was old and not great. I spoke to the manager and they weren’t very helpful at all. The breakfast was nice , but the room was not nice as all, and was not worth £152, I would recommend staying elsewhere.

Leisure Partner

8/10

Excellent

27 Sep 2023

Ian

Away for work

Booked this venue as it was only 30 minute drive to Southampton where I was working the next day. Nice reception from staff and directed to room 6. This was a room with a double bed. There was a desk in the room but there was not enough space between the desk and the end of the bed to sit on the stool provided. Shower was small (you would not be able to bend over to reach shampoo/soap, without opening door). Bed was comfortable and pillows were lovely. There was a gap between the door and the frame so at night the corridor light came through. There was no hot water in the hand basin on the day I stayed - I could not inform staff as there was no one on reception when I left.

Business

10/10

Exceptional

17 Sep 2023

David

Nice hotel, room, pool and gardens. Really enjoyed it.

10/10

Exceptional

26 Aug 2023

Linda

Great hotel

Lovely staff, fabulous hotel and location

Partner

10/10

Exceptional

14 Aug 2023

Joanna

Fantastic stay and excellent staff

The hotel was lovely and the room was nice, but what really made our stay was the service. All the staff we encountered were really helpful. The newly appointed manager, Will, went over and above to make sure all of our needs were met. He made sure that we had a lovely stay and was really very accommodating. The night attendant, Kylie, is also worth a mention as she was so helpful in the morning, serving us tea and coffee before breakfast actually started, even though it wasn't actually her job! Thank you again to all the staff at Bartley Lodge - we will definitely be coming again!

Friends_and_family Family

6/10

Pleasant

04 Aug 2023

Nik

The location is convenient and grounds very nice. The building is clean, but you can tell it’s a bit tired around the edges. Has has had some money spent in areas to improve it, but needs a little more to improve the overall feel. Great pool and this was a definite highlight. Didn’t find the reception staff to be friendly, and they seemed fairly disorganised.

Leisure Family_with_children

4/10

Poor

02 Aug 2023

Andy

Cobwebs everywhere,room dirty and very dated. Food was ok but the menu was limited.

Staff seemed very Inexperienced.

Business Self

8/10

Excellent

15 Jul 2023

Verified traveler

Nice room & very comfortable bed. Booked restaurant when we arrived but no record of it when we went down. Food was ok but we had to ask a few times for the bottle of wine we had ordered, finally got after starters just as mains arrived.

Partner

10/10

Exceptional

14 Jul 2023

Serena

Friendly staff!!! Beautiful property.

8/10

Excellent

03 Jul 2023

Monique

Lovely stay

Lovely stay in this picturesque setting. Staff were accommodating and friendly- they were short staffed, but did all they could to look after us. Clean, warm pool area- not for lengths, but nice for a dip and perfect for children. Lovely terrace gardens for evening drinks in the sunshine too.

Friends_and_family Family

4/10

Poor

25 Jun 2023

Paul

Poor nights sleep

The room (48) was on the top floor and baking hot, even with the window open and 3 fans blowing. Considering the rating and the cost this room was far below par. The double bed, which was actually 2 singles pushed together was extremely uncomfortable, we could feel the springs of the bed. The whole reason for staying in hotels is to sleep and we couldn’t do that one thing, it’s such a shame as the building and location is beautiful but not enough attention has been paid to the guest’s comfort.

Partner

10/10

Exceptional

17 Jun 2023

Daniel

Great as always

Business_and_leisure Self

6/10

Pleasant

12 Jun 2023

REVEREND

Lovely, friendly, professional staff - - But ……

Food awful. Both breakfast & dinner disappointing. Poached eggs @ the former COLD. Chips at Supper poorly cooked. My Pork Chop @ dinner only half cooked.

Partner

10/10

Exceptional

29 May 2023

Jane

Everything we wanted . A good place to meet friends we hadn’t seen for years due to covid.

Friends_and_family Friends

6/10

Pleasant

12 Apr 2023

Zohra

No mini fridge, poor water hygiene & uncomfortable

We had to get drinking water from reception, which came in glass bottles that had a lot of limescale in it and looked like it hadn’t been cleaned on the inside.

Lack of mini to fridge we couldn’t keep baby’s food long.

We had ask for a double bed but it was two twins put together with an inch gap developing over night so couldn’t get the middle of the bed.

Friends_and_family Family

6/10

Pleasant

02 Apr 2023

Richard

Food is the worst I’ve ever experienced at a hotel. Menu very limited. Other quests were ordering take away deliveries cos the food was so poor.

Leisure Self

10/10

Exceptional

03 Dec 2022

pauline

Friendly staff warm and cosy room wonderful swimming pool great location would really reccomend a stay here

Leisure Partner

6/10

Pleasant

30 Nov 2022

Jo

Nice swimming pool,

Business

10/10

Exceptional

28 Nov 2022

Dave

Beautiful stay can’t fault and definitely will return

Partner

10/10

Exceptional

27 Nov 2022

Lisa

Excellent

Stayed one night. Hotel room was quiet and big. Nice grounds.
Lovely bathroom, shower was good.
Hotel was very clean, pool warm. The staff were great & professional.
Bar & sitting area was comfortable.
I will return if coming to New Forest again.

Partner

2/10

Poor

21 Nov 2022

Thomas

Coffin would have been more comfortable

Room smelled.

Bed was so hard just like sleeping on the floor think a coffin would have been more comfortable and the booking said 1 king size bed and a single bed we got neither only had a double bed and the duvet wasn’t big enough to cover the both of us.

Shower screen didn’t keep the water where it should be.

It was so nosy people kept slamming doors right through the night.

We are never going to stop here again.

Partner

10/10

Exceptional

03 Oct 2022

Verified traveler

Very good base for New Forest .

Self

10/10

Exceptional

18 Sep 2022

Verified traveler

Charming hotel

Charming hotel. Friendly and helpful staff. Beautiful area of the country. Interesting history of the house - Father of geology lived there.
Definitely will return.

Business

8/10

Excellent

05 Sep 2022

Catherine

We attended a family wedding, the hotel looked great from the outside but very dated inside and could do with a little refresh.

Friends_and_family Family

10/10

Exceptional

30 Aug 2022

Guy

Excellent New Forest Hotel

Very good service and food excellent. Great spot to explore the New Forest. Nice swimming pool and friendly staff.

Business

10/10

Exceptional

24 Jul 2022

Patricia

Lovely hotel

Great hotel with lovely friendly staff. Really enjoyed my stay here.

Self

4/10

Poor

03 Jul 2022

Jonathan

Only one chef so no evening meals available. 5 minute wait at reception until someone came to check me in.

Business Self

10/10

Exceptional

18 Apr 2022

Hayden

The hotel is in a beautiful countryside location and full of character. The staff were very friendly and even prepared our room with a few bits and pieces for our dog before our arrival.

Leisure Pet

4/10

Poor

08 Mar 2022

Stella A

We had trouble phoning the hotel
both us and our friends found the number listed as not available for us to confirm and we had not received an email telling us of check in details
At check in we were told our room was available and an hour later it was not The person at the front desk was not very helpful. He gave us the wrong person's check in document and then spent 30 mins trying to cover up. I eventually had to get a manager to help. He had put us in the most expensive room .She finally tracked down the mistake. We were frustrated and upset but she decided to give us this room at our original price. This was very nice of her especially going through the ordeal
Had problem with hot water in shower Was very hot and could not get cold to work Also noticed many cobwebs with bugs crawling around the windows The room itself was amazing but there were too many stairs especially for a person with a walking cane

Leisure Family

8/10

Excellent

16 Feb 2022

Verified traveler

Lots of character, tucked away. Could have promoted the EV charging better or mentioned it on arrival (in far corner didn't see it in the dark)

Business

8/10

Excellent

24 Jan 2022

Leigh

Beautiful old building in a beautiful setting