Des Alpes Geneva

Switzerland , Geneva
GENEVA , Rue des Alpes, 14
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100 reviews shown

6/10

Pleasant

15 Mar 2026

Paulina

Great staff and location of the hotel, breakfast was simple but nice, the room was clean but the walls were dirty. The room’s main door didn’t have any additional locks (internal security) which didn’t make me feel safe throughout the night so that’s a thing to be aware of if you’re gonna be travelling alone.

Self

10/10

Exceptional

02 Mar 2026

Rodney

In downtown close to transit and stores. We enjoyed are 2 night stay.

10/10

Exceptional

22 Feb 2026

Alistair

Clean and spacious room, nice shower

Partner

8/10

Excellent

16 Feb 2026

James

Helpful staff

Partner

8/10

Excellent

07 Feb 2026

scott

Great location for travelling, only a hundred meters from the station. Friendly,helpful staff & & VERY reasonably priced!

10/10

Exceptional

05 Jan 2026

Jessica

Clean, spacious and pleasant staffs!

10/10

Exceptional

29 Dec 2025

Emily

Staff were helpful, the room was clean and a good temperature. The beds were really comfortable, and sufficient amount of space for 3 adults. Great location, easy walking distance to most attractions, and a great benefit getting the free Geneva travel pass so we could use the trams for some of the attractions beyond walking distance like CERN.

Leisure Friends

2/10

Poor

16 Nov 2025

William

Hotel and room not well kept up.

Leisure Family

8/10

Excellent

06 Nov 2025

Iuliia

Clean, convenient location

Business_and_leisure Self

10/10

Exceptional

17 Oct 2025

Susan

The staff was so friendly and helpful. The breakfast had a nice selection. The train station was only 2 blocks and there were many restaurants near by.

Leisure Family

10/10

Exceptional

08 Oct 2025

Elizabeth

Super convenient small hotel (5 rooms/floor). Right by train station and short walk to downtown/old city. It’s a bit loud as it’s in the city, but with windows shut it was plenty quiet.

Staff super friendly and helpful. Nice buffet breakfast.

Will be my go-to hotel in Geneva.

Leisure

10/10

Exceptional

27 Sep 2025

Catherine

All okay.

Business Partner

10/10

Exceptional

24 Sep 2025

Kristin

Clean, comfortable, pretty helpful staff, amazing location

Friends_and_family Friends

8/10

Excellent

23 Sep 2025

John

Great location

8/10

Excellent

14 Sep 2025

Mohammad

Staff speak English and are very helpful, great location

Leisure Family

10/10

Exceptional

09 Sep 2025

Gayelynn

Loved this place.

This place was perfect. Perfectly located. Very quiet too. The desk attendants were supper friendly. Geneva is a very nice place to visit. We took day trips to chamonix and annecy. The bus station is about 2 blocks away. The train station is 2 blocks the other way.

Partner

10/10

Exceptional

03 Sep 2025

Eryn

Great location

10/10

Exceptional

16 Aug 2025

William

It was perfect

Leisure Self

10/10

Exceptional

16 Aug 2025

Helen

Gabby and staff were courteous and helpful !

Partner

8/10

Excellent

10 Aug 2025

Logeshswaren

Convenient location!

Leisure Family

10/10

Exceptional

28 Jul 2025

Amardeep

Close to the train station. Basic rooms

Leisure Friends

4/10

Poor

27 Jul 2025

Christopher

We paid for a triple room with a rooftop terrace. We were told that room was being renovated so we got two adjoining rooms without terrace. The refrigerator in one of the rooms was hotter than the room. The gym was also unavailable due to renovations in progress. Do not stay here unless you know the renovation has been completed. We would not have stayed here if we had known half of the hotel was unavailable.

Leisure Family

4/10

Poor

25 Jul 2025

Zarah Barbra

The location is very strategic but the hotel room needs to be renovated.

Leisure Family

8/10

Excellent

24 Jul 2025

Sarah

We booked this hotel as it was within walking distance from the train station. It is literally a 2 minute walk from the train station and easy to jump on buses and trams to local attractions.
The rooms in themselves are comfortable but dated. The blinds do block out the majority of the light but more could be done. The shower head was coming away from the wall.
The staff were really friendly and helpful with recommending places to go along with the free transport that Geneva offers.
Breakfast was basic but very nice and it was great to have a kettle and fridge in the room to keep drinks cold and make a cup of tea after a long day. This is not the case in all Swiss hotels on our travels so was very thankful for it.

Leisure Family

8/10

Excellent

24 Jul 2025

Verified traveler

The stay was quite nice. The only downside was the air conditioning was being serviced throughout our stay and during unseasonably hot weather, the room was uncomfortably hot at night.

Business

6/10

Pleasant

18 Jul 2025

Ron

Ok place in Geneva. Very loud ac unit in the room, we stayed in a triple room. It has very low ceilings but was ok. The breakfast is not great, but in my opinion that’s kind of usual in Europe. Geneva is very small so most places are close to the Center and train station. Staff was nice, the hotel is very close to the train station and dining so it’s really convenient. If I was going to come back to Geneva I would consider this hotel again, but not for more than a stay of a day or two at most.

Leisure Family

8/10

Excellent

15 Jul 2025

Gopinath

The breakfast was originally included in the bookings I made. But at the property they said there is no breakfast included after we ate the breakfast, they were rude. When we checked in they said breakfast included for all 3 bookings

Leisure Friends

6/10

Pleasant

14 Jul 2025

Benjamin

Overall disappointing hotel experience, when I arrived there was vomit and a foul smell on the stairs, the room was advertised as with AC but the AC did not function, I found hairs in the bathroom and an overall minimal amount of comfort in the room. Upon checkout a rude staff member insisted I had an unsettled breakfast charge despite me never setting foot in the breakfast room. He kept saying “I know you took breakfast” despite me trying to explain there must have been a mistake, and when he offered to review the security footage which I gladly accepted he then backtracked stating “ok I will waive the charge but I know you had breakfast.” All of this over a 15 Swiss franc fee seemed rude and uncalled for - he then went and got the staff working breakfast at the time who confirmed it was not me and had a different age and appearance, and instead of apologizing he said “so this must have been the person you were staying with” despite my other guest in the room looking nothing like this description and getting breakfast with me outside the hotel. The location is great, but for the price I paid and the state of the accommodations I left with a bad taste in my mouth unfortunately.

Partner

6/10

Pleasant

10 Jul 2025

Julie

Only stated briefly for stopover . Fridge and reading light by bed didn’t work. Air conditioning was good and bed was comfortable

8/10

Excellent

07 Jul 2025

Verified traveler

AC is a plus during hot weather

Hotel was close to main train station, good location. It was really hot weather when we went so having AC in the room was very good. We noticed AC is hard to come by in the city in general for some reason. Room was very basic but got the job done. Room was clean.

10/10

Exceptional

05 Jul 2025

Janice

A perfect location near the main train station and to walk Geneva. Safe, clean, comfortable accommodations with a very helpful staff.

Leisure Partner

8/10

Excellent

18 Jun 2025

Zora

This hotel was probably the most convenient hotel in our two weeks stay in Europe. It was only a block from the train station, and a few blocks in the other direction to Lake Geneva. There were a lot of food places in shops in a walkable distance around it. The hotel room itself was OK, the balcony was really nice, but the room just seemed a little outdated in terms of furniture and appliances. However, we still had a good night sleep so that made it okay

Leisure Friends

8/10

Excellent

08 Jun 2025

Karlee

As expected for a Geneva mid range hotel. Clean, simple and good service. I loved the free coffee and the filtered water in the lobby. Would stay again.

Business

10/10

Exceptional

06 Jun 2025

Claire

La gentillesse du personnel, la propreté des lieux et la situation dans la ville.

Leisure Partner

10/10

Exceptional

05 Jun 2025

Tracey

Nice room.Quiet Hotel. Very convenient for public transport. A lot accessible on foot.

Leisure Friends

10/10

Exceptional

03 Jun 2025

Tara

Clean comfortable room. Especially once we turned on the air conditioner.

Partner

8/10

Excellent

27 Apr 2025

Steven

Don’t stay in room 602 if you are tall. Slanted ceiling gets you n the head when you get up in the middle of the night

2/10

Poor

14 Mar 2025

Elsbeth

Drilling at 8am in the morning, to the point the room had to be vacated.

Staff did organise a refund.

Business

8/10

Excellent

18 Feb 2025

Allot of noise at night if using the rooms to the rear elevation/courtyard.

If so you will need earplugs.

Staff are amazing, super polite and professional. Ground floor entrance area is immaculate and the breakfast was ample.

Free coffees from the machine in reception!

Leisure

8/10

Excellent

31 Jan 2025

Verified traveler

Good base to strike out from

The hotel is well located near the train station. Rooms are of a good size and the showers are great. The downside is that the lift is very small (we only used it for moving luggage) and we found the rooms to be very warm (it was a very Warm day for january).

Friends_and_family Friends

10/10

Exceptional

08 Jan 2025

Debbie

Good location. Parking garage close by. Staff was friendly and helpful. Our room was clean .

8/10

Excellent

06 Jan 2025

Ana

Stayed for one night for an early morning departure. Three minutes walking distance to the train station was perfect. Simple and clean- just what we needed.

Business_and_leisure Partner

8/10

Excellent

31 Dec 2024

Edward G

Good Stopover

Close to Train & Bus stations, food options close to hotel. Comfortable beds and pillows.

Partner

10/10

Exceptional

24 Dec 2024

Isabelle

Brilliant location, friendly staff, would recommend to others looking for an affordable but nice place to stay during their Geneva city break.

Leisure Friends

8/10

Excellent

17 Nov 2024

ria

Lovely vibes, triple room was great

Leisure Friends

10/10

Exceptional

29 Oct 2024

Blanca

Love the beds and shower

Loved the room just as pictured we stayed on a triple room. It was extremely clean, shower was great, beds extremely comfortable

Friends_and_family Family

6/10

Pleasant

16 Oct 2024

Verified traveler

Okay, not as expected

Location was decent and fairly walkable with lots of restaurants to eat around. Our bed was dirty from the luggage cloth and had to be cleaned again but no one was available and no other rooms available so we had to move to their sister hotel across the street at Magnolia. Customer service was decent, but much better at the other property and the room was more spacious over there too although Hotel Des Alpes rooms did look a little more modern. It's a small hotel, and it was okay but it was very inconvenient. Wouldn't stay here again, photos looked much better than it was.

Friends_and_family Family

8/10

Excellent

09 Oct 2024

OSMOND

Arranged and confirmed with the Front desk the night before a late checkout 1pm instead of 12noon. 12:15p the front desk call to say checkout was at 12:00 noon. I told him that we had arranged a late checkout, was told it was impossible. We were already packing so we rushed to get out. When we got down to check out the clerk said if we wanted to, we could go back up to the room until 1pm.

Leisure Family

6/10

Pleasant

06 Oct 2024

Sarah

Staff was very nice. Rooms were a lot smaller than they looked on website

Leisure Family_with_children

8/10

Excellent

02 Oct 2024

Beniamina

Smaller rooms, yet compact. Lovely staff.

Leisure

10/10

Exceptional

01 Oct 2024

Tim

Hotel des Alpes is a good choice for a short stay (1-2 nights). It’s small and in a very busy location, so it’s not a luxuriant option. But, for convenience to transportation (train & bus), central location for walking the city, and reasonable cost in an expensive city/country, it’s perfect.

Leisure Partner

10/10

Exceptional

30 Sep 2024

Janice

Easy location from the train. Loved the amenities in the lobby and it was very clean with comfortable beds and pillows.

Leisure Friends

10/10

Exceptional

27 Sep 2024

Nikka

Very convenient for local and long distance rail stop. Several restaurants within a few blocks as well as numerous small stores.

Only downside is the mild traffic street might get a siren going by once or twice a day so I suggest getting a room higher up or non street facing.

Otherwise a good stay.

Partner

8/10

Excellent

26 Sep 2024

byung ho

Convinient location for transportstion, shopping, and tour.

Leisure Partner

6/10

Pleasant

22 Sep 2024

Verified traveler

Basic hotel, needs updating.

Room was a reasonable size but needed updating/repair eg laminate around the sink was broken, marks on the walls etc. Poor soundproofing with a lot of noise from inside the hotel. Limited breakfast options but ok. Handy for train station. Expensive for the quality (although everywhere in Geneva is expensive).

Self

10/10

Exceptional

14 Sep 2024

Naomi

Convenient location for transportation, dining, shopping, etc. The facility and the room were clean. The staff was friendly and efficient. We enjoyed the stay very much. Thank you.

10/10

Exceptional

18 Jul 2024

Robert

Great location. Close to train and bus, walking distance to the waterfront.

Leisure Friends

6/10

Pleasant

18 Jul 2024

Patricia

Air conditioner rattled so loud that we barely slept. Great location & staff were very nice.

10/10

Exceptional

09 Jul 2024

Aleksandra

Great location, very close to the train station and a 10 min walk to the old town. The room was quiet, everything in the room worked well. Free water and coffee available in the lobby 24/7. The only downside was the tiny size of the room- 3 adults had to take turns opening our suitcases. Breakfast at 15 CHF was okay.

Leisure Family

8/10

Excellent

05 Jul 2024

Grace

The only thing I’d have to say is that the bathroom smelled like sewage every time we left the room and came back. It was like it needed to air out or something, and then it was fine. Otherwise, everything was great!

Leisure Friends

8/10

Excellent

19 Jun 2024

Verified traveler

Very great service. Condition of furniture (coffee table with a broken leg), stove knobs broken. Very convenient for transport and food and near to train station.

Friends_and_family Family

6/10

Pleasant

19 Jun 2024

Verified traveler

A very average hotel that needs room improvements.

I was allocated a room where the toilet seat was dislodged and the blind was broken. I was told the hotel was full but eventually manged to find me another room. Cleanliness is average and aircon units in the room are not effective. The tea, coffee and water in the lobby are a nice touch.

Business

6/10

Pleasant

06 Jun 2024

Marion

Beware, must have hotel travel pass!!

Hotel stay was great, very close to station and central. Unfortunately we were advised at reception that travel to airport was free on train and even though we showed our online booking to the train conductor, we were charged 96 Swiss francs as we did not have hotel pass. Please make other travellers aware!!

Partner

6/10

Pleasant

01 Jun 2024

Thomas

Think twice

Tiny room. Four coat hangers. All equipment in gym broken.

Business

8/10

Excellent

30 May 2024

Matthew

Beautiful property, just very small.

Leisure Family

8/10

Excellent

17 May 2024

Verified traveler

Excellent location. Hotel needs refurbishing. Staff is wonderful.

Friends_and_family Friends

8/10

Excellent

16 May 2024

Karl

Super location, two minutes from the station, continue another three to the lake. Wonderful staff, clean, airy, modern. Very large room for what I paid. Only downside being that I had a (locked, obviously) connecting door to the next room that wasn't particularly soundproofed. Otherwise all very good.

Business_and_leisure Self

10/10

Exceptional

01 May 2024

Verified traveler

Great location at a very affordable rate. The only complaint was that the bath tub is so high that it’s a hazard to get off the tub.

Friends_and_family Family

10/10

Exceptional

28 Apr 2024

Cornelius

Staff was very friendly and accommodating. The hotel lobby was stocked with beverages and it was easy to get around the city. We had a decent view of the lake.

Friends_and_family Family

10/10

Exceptional

24 Apr 2024

Stepan

Leisure Family

10/10

Exceptional

10 Apr 2024

michael

Great location

Leisure Partner

2/10

Poor

10 Apr 2024

Cherry

Unfortunately, my experience here was far from satisfactory due to serious safety concerns that made it impossible for me to stay.

Upon arriving at the hotel just after midnight, we were yelled at by individuals loitering outside the premises. This was the first indication that the area surrounding the hotel was very unsafe.

Upon checking into our room, we discovered that the safety lock was broken. Concerned for our security, I went downstairs to inform the staff and request a room change. To my surprise, the receptionist informed me that all the rooms in the hotel had their locks removed, a baffling and unacceptable practice that raised serious red flags regarding the safety and security of guests.

Despite my insistence on the necessity of a secure accommodation, the staff seemed indifferent to our concerns, offering no viable solutions or assurances of safety. This utter lack of regard for guest safety is very concerning.

Faced with such disregard for basic safety measures, we made the difficult decision to leave the hotel immediately, despite having already paid in full for our stay. The experience left us feeling vulnerable and exposed, and we were forced to seek alternative accommodations at great inconvenience and expense.

I urge management to address these issues promptly and implement measures to ensure the safety and well-being of all guests.

Leisure Friends

10/10

Exceptional

28 Mar 2024

Niall

5 stars

Very clean, staff very helpful

Partner

8/10

Excellent

17 Mar 2024

Fatuma

Nice vicinity

Business Self

8/10

Excellent

12 Mar 2024

Nan

Staff was very friendly and helpful. Euro Breakfast was wonderful!

Leisure Partner

8/10

Excellent

08 Mar 2024

Alain

Excellent location and service

Great location. Near everything. Close to the train station. Has an elevator which was great for all The luggages. Friendly staff. They were able to hold our luggage for us which was very helpful. Only thing was it gets noisy in the room since it’s on a busy intersection so you can hear all the vehicles and people on the street.
Not a deal breaker
Overall. Excellent place
Thank you

Partner

10/10

Exceptional

14 Dec 2023

Teresa M

Perfect Location. Close To Train Station

Easy Check-in. Great customer service. Perfect location. Very near to train station. Room was nice. We had a great stay.

Partner

10/10

Exceptional

04 Dec 2023

Averil

Christmas market

Had lovely stay very central and about 3 mins walk from train & bus station.
Staff are so friendly and helpful.
Rooms were very clean and warm.
Maybe need a few more clothes hangers, but other than that very very minor detail.
Would definitely recommend

6/10

Pleasant

12 Oct 2023

Mei

Ok but not great. Pictures are a bit deceiving!

Room is very basic, more like a motel. AC in the room was not working and told the receptionist a few times and they seen very surprised, and claimed that it should work. And said they will look at it when we explored the city. And of course they didn’t fix it. Room is very hot and can’t open the window to sleep as too much noises plus very closed to the train station. The bathroom has lots of mold on the ceiling. The only pro thing is you can have unlimited coffees and teas at the restaurant and sit.

Partner

10/10

Exceptional

11 Oct 2023

Katelyn

We felt safe and cared for during our stay. Our room was comfortable and had a great view down the street. We loved the coffee and water station, and the tables in the lobby for playing cards or eating a takeaway meal. The hotel is very convenient to the train/bus/transport station and is just a couple minutes’ walk down to the water. We did not appreciate how expensive the breakfast was and would not select that again.

Leisure Partner

10/10

Exceptional

02 Oct 2023

John

Great hotel

Great hotel, near station. Good communal areas, nice gym. Room was modern and well equipped

Self

8/10

Excellent

14 Sep 2023

Chengling

The hotel is located in a very convenient location. Close to train station, tons of restaurants around the area.

10/10

Exceptional

13 Sep 2023

Pierre

Great location, walking distance to the train station and lac Léman. The staff was friendly and helpful.

8/10

Excellent

11 Sep 2023

Sardar

Brackfast no good at all they have to improve it

Friends_and_family Family

10/10

Exceptional

07 Sep 2023

Cheryl Anne

Staff was very helpful

Leisure Family

8/10

Excellent

25 Aug 2023

Verified traveler

Acceptable stay

Close to the train station and bus station, for a quick layover in Geneva, this value and hotel room is acceptable

Friends_and_family Friends

10/10

Exceptional

21 Aug 2023

Patrick

Very nice hotel in an excellent location for restaurants, the train station, or a short walk to the waterfront.

Leisure Family

8/10

Excellent

20 Aug 2023

Roslynne

The hotel was just great. The room was well-thought out even though it was small. Two of us did just fine. The staff was very, very helpful. The only negative was the Wi-Fi. The signal was quite weak in the room and kept going in and out. If the hotel boosts their signal, I’d give it an unequivocal 5 stars.

Leisure Partner

8/10

Excellent

18 Jul 2023

Mark

Centrally located for easy access with everyone!

Leisure Friends

8/10

Excellent

13 Jul 2023

Kelly

Very nice all around, my second time staying here and would stay again. Air conditioning kept breaking but maybe because of extreme heat. It soils be a nice touch to put an adaptor in the room for international plugs….

10/10

Exceptional

08 Jul 2023

Shengxi

Good place to stay in Geneva! Only 3 mins walk to the train station and about 5 mins to the lake. Also it’s about 3 mins to the bus terminal where you have multiple choice of companies which can take you to Chamonix and Annecy. Staff is friendly and breakfast is good.

Leisure Partner

4/10

Poor

03 Jul 2023

Joseph

While I knew Geneva was an expensive city I was still surprised by the nearly $300 (US Dollar) Price for one night in a neat but very small room and that $300 did not even include breakfast!! Also the hotel could not or would not even provide ice for me so i could ice a broken finger suffered earlier on my trip.

Leisure Partner

6/10

Pleasant

26 Jun 2023

David

The room was very hot and A/C was not working well. When we opened our window for some air, literally hundreds of flies came into the room. This was our only real issue. The hotel was beautiful and the area was very cool to explore.

Leisure Family

8/10

Excellent

26 Jun 2023

Yvonne

Great service but strange smells

Marvin the night desk clerk and the day female desk clerks were very friendly, helpful and a joy. The only real issue was the strange smell coming from the bathroom that I could quite place or get totally rid of. Marvin helped bringing up spray, I ended covering the drains with towels and keeping the bathroom door closed which helped the room but I hated going in there for very long.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2023

Debbie

Great short stay - very central

Great central hotel. Reception staff were very helpful (especially Florin). Would recommend.

Friends_and_family Family

8/10

Excellent

06 May 2023

Catherine

Small but comfortable hotel.

We came to see the grand continental city. We had 3 adult family members and so chose the hotel for the loft arrangement and it’s proximity to the train station and the lake. The staff was very helpful, the breakfast was great, and the room was small but comfortable. We were very happy with it.

Friends_and_family Family

6/10

Pleasant

08 Mar 2023

Natalie

The hotel hallway carpet is soil creating uncomfortable smell.

Leisure Family

8/10

Excellent

16 Feb 2023

Megh Nath

Everything good.

Business Family

10/10

Exceptional

27 Oct 2022

Elida

The staff was very welcoming and knowledgeable. The rooms were simple and clean and pleasant. The showers was great. So easy to get to and from the hotel on foot too. I would stay here again.

Leisure Friends

10/10

Exceptional

08 Sep 2022

Thierry

The staff was particularly kind and efficient. The proximity to the train station is advantageous (walking distance). The room was clean and comfortable, but a bit noisy.

Leisure Self