Mandarin Oriental Geneva

Switzerland , Geneva
GENEVA, Quai Turrettini, 1
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100 reviews shown

6/10

Pleasant

15 Feb 2026

roland

Great staff. Not a five star experience.

Leisure

10/10

Exceptional

06 Feb 2026

Gerald

Excellent service, good not so great

10/10

Exceptional

03 Jan 2026

Ebony

Amazing breakfast and room was exceptional

Leisure Family

10/10

Exceptional

19 Dec 2025

Inderjit

The staff were extremely lovely. I came for my birthday and they went out of their way to give me a birthday cake. Which I really do appreciate.

Business Self

8/10

Excellent

26 Sep 2025

Lisa

My stay here was welcoming and mostly comfortable. Room was clean although it felt a little dated, they definitely tried but no denying this is an older property. There was a lovely little welcome bowl of fruit and a well stocked mini fridge. Both coffee and a tea kettle were provided. Air conditioning worked well and there was the option to open the windows which I loved. Bathroom was large with a walk-in shower and toiletries were high-end. I also noted the lack of a proper hotel lobby. There are two restaurants, one is pretty separated and the other opens towards the lobby although that seating is part of the other restaurant/bar area. So really no lobby seating which seemed strange. Overall a lovely stay; however, I would give another property a try before I stayed here again.

Leisure Self

6/10

Pleasant

09 Sep 2025

nicole

The rooms were very small and dated!! I lost an earring and I can’t tell you all of the gross items I picked up on the floor trying to find it. Needs a refresh

Leisure Partner

10/10

Exceptional

26 Jun 2025

Bradley

It’s ok but Hotel Bristol is better

The staff were amazing and so helpful with all of our requests.

The room itself was very small and the hotel lacked amenities such as a swimming pool or any common area to socialize. Additionally, there wa no where to grab take away food

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Bassil

Very nice place excellent service

6/10

Pleasant

05 Jun 2025

Wedad

first time at the Mandarin in Geneve, the service is not what one would expect from Mandarin Oriental. three flies in my room throughout my stay. i complained to house keeping three times and did not do to rectify. on check out i told reception of this complaint - they did even apologise.

I ususally stay at the Ritz Carlton, much better location, service like a 6 star hotel and more like the same price.

Business_and_leisure Self

10/10

Exceptional

31 May 2025

Gavin

Fantastic

10/10

Exceptional

08 Mar 2025

Basil

Very nice property. Great service and great food.

Leisure Family

10/10

Exceptional

28 Jan 2025

Alex

Excellent

10/10

Exceptional

17 Jan 2025

Ángel

Great stay

8/10

Excellent

08 Jan 2025

obrad

Facility is old, doesn’t match other Mandarin Oriental hotels. Very nice hotel Menager. They have problems with pipes, so there are noises at night. Price and quality don’t match.

Leisure Family

10/10

Exceptional

29 Dec 2024

Elena

Very attentive staff.

Leisure Family

10/10

Exceptional

26 Oct 2024

Ariane

Lovely rooms, well located near the center of town

Business Self

10/10

Exceptional

22 Oct 2024

Verified traveler

Would stay again

Clean hotel. Public areas recently redone. Clean and modern. Conveniently located. Stayed in other Geneva hotels and MO is my preference

Business

10/10

Exceptional

25 Aug 2024

Leila

Very friendly and helpful staff

Leisure Partner

10/10

Exceptional

01 Jul 2024

Ara

great

Business_and_leisure

8/10

Excellent

27 May 2024

Jacqueline

Nice hotel very friendly and helpful staff

Partner

10/10

Exceptional

07 Apr 2024

Amnon

10 out of 10 excelent experience

Frequent traveler, first time staying with the chain, and sure will try to be back. excellent experience throughout. cleanliness prefessionalism and hospitality 10 out of 10

Business Partner

2/10

Poor

25 Jan 2024

Carlos

The pillow are horrible, zero comfortables. The heat was so hot in the room with the heater. We couldn’t turned off.

Leisure

6/10

Pleasant

25 Jan 2024

ozge

The reservation desk could be more polite and accomodating

Leisure

10/10

Exceptional

12 Dec 2023

Ruben

Mandarin Oriental deserves every star they have. they are professional and demonstrate their hospitality experience and excellence at its best. details, details, details. every one is well trained and know what they do and when to do it. the hotel is well located and at walking distance from most places you will need to go to.

Business Self

10/10

Exceptional

12 Jul 2023

Nancy

The service was impeccable. Beautiful hotel. Good food.

Leisure Partner

8/10

Excellent

12 May 2023

Radu

2/10

Poor

11 Apr 2023

Juergen

Lazy staff and slow dirty rooms

Business Self

4/10

Poor

11 Apr 2023

Juergen

Housekeeping snappy, dirty bedsheets not beeing changed, minibar never filled up, staff lazy and not attentive and slow, worse mandarin I ever stayed at

Business Self

8/10

Excellent

10 Apr 2023

Karla

Its just fine, service not consistent with 5 star hotel. At MO Bar waiter poured the beer all over one of us and our stuff. They didnt change plates, the table or anything. Clothes and our bags were also drenched.
Rooms are pretty and clean and location is very good.

Leisure Family

6/10

Pleasant

24 Mar 2023

Magdalena

if you are used to Mandarin Oriental you will be heavily
disappointed.

Business

10/10

Exceptional

03 Mar 2023

Jay

5 stars in every way. Every member of the staff was warm and friendly and extremely professional.

Leisure Partner

4/10

Poor

02 Feb 2023

Nicole

Disappointed for price; watch out for \"free\" night

Our room did not have a tub and the shower showed signs of use that made it look dirty and unappealing. Room service was excessively priced even for overpriced room service food. Due to a train strike in France, we were forced to leave earlier than expected. Obviously, this is not the responsibility of the property but was not able to have our 3rd night refunded because it was the \"free\" night. There is no way this room was worth the nightly rate we paid for the first two nights -- the \"free\" night was the only way this hotel would have been fairly priced.

Partner

10/10

Exceptional

01 Oct 2022

Peter

Best hotel in Geneva. Staff were incredible. An amazing experience. My thanks to the staff of the hotel.

Business Self

2/10

Poor

11 Sep 2022

Dhiraj

Ac was not working.
Shower handle was broken
Very difficult to turn it on or off

Leisure Family

10/10

Exceptional

07 Jul 2022

kelley

Excellent hotel. Everyone was nice and helpful. Perfect location. Room was quiet and the a/c was great. Highly recommend!

Leisure Family

8/10

Excellent

17 Jun 2022

James

Staff friendly. Feels a bit in need of a refurb - design scheme not that coherent. Lifts an odd shape, floor level of bathroom different to bedroom and kept stubbing my toe on it, had a random child’s cot in my room on arrival, curtains only opened half way. Just a bit weird to be honest. Incomparable to some other MO properties eg Dubai.

Business Self

10/10

Exceptional

19 Apr 2022

Farid

This is a nice hotel in a beautiful area of Geneva. It is very well positioned in the center of town, yet it is nice and quite. The staff are helpful and very friendly.

The hotel is a bit dated however. The furniture, especially carpets, need changing. There's an unmistakable 80's look to the hallways and rooms.

Business Self

10/10

Exceptional

02 Jan 2022

Simona

Wonderful! The staff is very friendly, I felt safe at all the times in regard of the pandemic and the cook and roomservice are nothing short but excellent!

Leisure Self

10/10

Exceptional

22 Oct 2021

DANAH

Mandarin is amazing

Friends_and_family Family

10/10

Exceptional

09 Oct 2021

Ismail

The hospitality is about feeling you are welcomed , the Mandarin staff understand and implement what hospitality means.
Special thanks to the Concierge Team for there first class services.
Special thanks to the MoBar team Jose’ , Arnaud , Jeremy and the rest of the team for there outstanding services with very delicate personal touch
Thank you and you make Geneva much better.

Business_and_leisure Self

10/10

Exceptional

01 Sep 2021

Maria Augusta

Staff was very nice and professional

Leisure Family

10/10

Exceptional

06 Aug 2021

Verified traveler

The service staff was excellent

Leisure Family

10/10

Exceptional

28 Jul 2021

Verified traveler

is excellent hotel and area was great

Leisure Friends

6/10

Pleasant

04 Apr 2021

Amy

Drinks in hotel bar were good, as was the service. Food at Mo Bar was also good, as was the staffs flexibility with indoor/outdoor options.

No valet to park car upon arrival.

Had to wait 50+ minutes from time of order to time we received breakfast. French toast portion was small and presentation of dish was not to a 5 star standard.

Room shower head was leaking water, as was the rainfall shower head, so hard to enjoy shower without getting hair wet. Would have expected better quality in of shower facilities.

Everything was clean. Staff were friendly and apologetic, though after a few issues, the same apology grew old.

Partner

10/10

Exceptional

02 Jan 2021

Verified traveler

The staff is amazing and very friendly.
The service is very good.

Leisure Family

6/10

Pleasant

28 Feb 2020

Whilst the front of house staff and the bar staff were very hospitable and helpful the overall feeling from the hotel lacked a particular warmth of sense of ‘going the extra mile’.

I felt that toiletries were scarce to the left in the room, though they did get credit for having a kettle as well as a coffee maker in the room.

I was most disappointed by the Indian restaurant on the property. The service was slow from being seated to receipt of a menu. In addition there seemed to be inconsistency in the level/ quality of assistance given from table to table- the table right next to us were offered. Wine menu on seating, champagne suggestions and menu suggestions- but we were not offered any such. In fact our appetizer was forgotten and our Biryani came much after we had finished all the main dishes. The meal was the most expensive dinner of our entire trip but was the most disappointing overall from service to quality.

We did ask for and receive a one hour late check out which was appreciated. The staff at the Bar area were also exceptional.

Leisure Partner

10/10

Exceptional

18 Feb 2020

Verified traveler

This is a good hotel. Special very good for the breakfast.

Business

10/10

Exceptional

23 Dec 2019

ismail

Amazing

Highly recommended

Friends_and_family Family

6/10

Pleasant

21 Nov 2019

David

Extraordinary bad service and policy. I was charged 300 € for an hour late check out. I will never return and I will not recommend any one going. I have stayed may times and always had a lovely time, but this really was unacceptable.

Partner

10/10

Exceptional

20 Oct 2019

Verified traveler

Great stay

Honestly can’t say anything negative. Great stay.

Business

10/10

Exceptional

17 Sep 2019

Verified traveler

like that it is not right in the Center of it all in Geneva but yet within walking distance so it is much quieter than the other properties which are in the similar class in terms of motorized and foot traffic but yet somehow amidst all of it.

Leisure Family

10/10

Exceptional

04 Sep 2019

Kwok Ho

perfect and nice....

2/10

Poor

25 Aug 2019

Verified traveler

On our arrival to the hotel, front desk were great, we got offered a champagne and they were quick to make a restaurant booking as we had arrived around 9:00 PM, we were asked to change as no shorts in the restaurant. We went to the room it took 40 minutes for luggage to arrive as the bellboy had put it in another room and couldnt remember.
Finally we got to the restaurant “Rasoi” we werent offered drinks menu, and told we needed to order food first as kitchen was closing. We ate quickly food was ok,
Got to the room, spent 40 minutes looking for plugpoints next to bed( their are none)
Finally found 2 charging points, showered and got into bed to find the bed was creaking( actually making squeaking sounds ) i said to my husband this is very off putting and uncomfortable, by now we were exhausted as we had driven down from monaco.
By midnight i was sweating as the air con wasnt working, i then opened our windows( only to hear the street sounds) after an awful night, in the morning i tried to turn kettle on!! It didnt work.. by now i had had enough i called the front desk and complained! They sent coffee and somebody to check my complaints, the person checked it and said sorry all was broken.. they offered free breakfast! By now i just wanted to leave!
At checkout the receptionist just said sorry and offered free parking which i accepted but carried on to charge me for a glass of wine that i had previous night! I just cant express how dissapointing this stay has been worst

Leisure Partner

10/10

Exceptional

24 Aug 2019

Verified traveler

Everything is fantastic, staff very very helpful, all services are excellent, food is fresh and very clean, all staff are friendly, the location of hotel is fantastic

Leisure Family

6/10

Pleasant

11 Jul 2019

ELIANA

Great location.

The service is great and the location es excellent. But since is a very old building turned into a hotel the accomodations are laid out as you expect from this kind of hotel. Akward layouts in rooms and mini bars hidden in strange places.due to lack of space. The view from the room was great but I preffer modern structures.

Partner

10/10

Exceptional

10 May 2019

Kathryn

Fabulous stay

We had the best stay at the Mandarin Oriental! We had our 2 year old with us and everyone was very helpful with all recs and resos that were appropriate for her as well. They also arranged a car to take us to Annecy. We’ll be staying there again soon!

Family

10/10

Exceptional

22 Apr 2019

Verified traveler

The whole staff was so awesome! We got there a few hours before check in and they had our room ready, the few times we ordered room service they were so friendly and housekeeping was so nice. The establishment was awesome!

Leisure Family

10/10

Exceptional

13 Mar 2019

Michael

Geneva Motor Show

Staff could not do enough for us

Beautifully appointed rooms with views towards the alps

Within easy access of all the city attractions

Family

8/10

Excellent

08 Mar 2019

Denise

Good location

Really enjoyed our stay at mandarin oriental and staff exceptional- the twin room suite was nice but shower unit tiny and by the front door not adjoined to the bathroom which was slightly weird. There was a distinct smell of smoke in the room which seems to be a common problem fir this hotel group and is their third hotel I have experienced this.
Great location!
Breakfast ok!

Friends

10/10

Exceptional

12 Feb 2019

MandyL.

Mandarin Oriental has always been great, including this one in Geneva. Great location. Walking distance to old town, shopping district and train station. Lots of restaurants near by. The staff are really friendly and helpful. Room is big and comfortable. Love the breakfast and the service from the staff. Really glad to choose this hotel for my first visit to Geneva.

Leisure Family

8/10

Excellent

28 Jan 2019

Khalid

Excellent choice !

The hotel was great and location was perfect. Staff was very hospitable. They were abit slow when i ordered stuff to the room. But other than that excellent hotel and I highly recommend.

10/10

Exceptional

11 Jan 2019

Verified traveler

World Class Service

When staying in a hotel and the service is impeccable by every single staff, you know you are in a world class hotel. the bar is very convenient for business meetings and the rooms are spacious, modern and clean

10/10

Exceptional

30 Dec 2018

Carlos

the place to stay

Impeccable service!

Family

10/10

Exceptional

30 Dec 2018

Betty

Wonderful and helpful staff. I needed to purchase train ticket to Paris and they had someone go and purchase them from the train station and charged my room. Thank you!

10/10

Exceptional

08 Oct 2018

Scott

Clearly a 5 star. Excellent service, fantastic location, fashionable rooms with numerous amenities. Expensive, but worth the price.

10/10

Exceptional

16 Sep 2018

Verified traveler

Good city centre location. Close to the old town. Next to the river. A five star experience.

8/10

Excellent

29 Jun 2018

Verified traveler

good, not great

this is a stylish, modern hotel, but not in the class of the Ritz. Expensive, and room was smallish, tho good view. Just not that luxurious feeling that 1 expects. Lobby is cramped and no place to sit down. No real sitting area at all in the first floor, except the bar-lounge. I like the spacious reading rooms of the Ritz. Staff is very helpful in the MO.

10/10

Exceptional

08 Jun 2018

Verified traveler

Great stay!

This was a great hotel in a great location. Superb!

Family

10/10

Exceptional

15 May 2018

Alicia

Wonderful hotel!

Excellent hotel! The staff was wonderful! We enjoyed our stay very much. The hotel is beautiful with a lovely lobby and very comfortable rooms. Their attention to detail is singular. The hotel is centrally located, close to shops and restaurants. I highly recommend this hotel.

Family

10/10

Exceptional

11 Apr 2018

Verified traveler

World Class Hotel that Cares for its clients

The Mandarin Oriental Geneva Brand represents a world class Hospitality Institution that cares for its clients. Our arrival was complicated by a rolling French transportation labor strike and MOGVA’s attention , luxurious accommodations, kind understanding and outstanding service eased and comforted us. The personal attention impressed us and we will definatrly book future stays at The Mandarin Oriental brand.

8/10

Excellent

05 Apr 2018

Joy

Amazing concierge staff!

I lost my baggage and the concierge found it.
A few hours of panic but they did their best; made calls etc to find it.
I was so impressed with their efficiency.
Well done concierge team.

10/10

Exceptional

08 Jan 2018

Carina

If you whant confort

A great place to be, the only purpose of the staff is your confort, to relax and be the best way posible.

Great deluxe hotel

10/10

Exceptional

21 Nov 2017

Verified traveler

Excellent staff. Concierge was always willing to accommodate our needs.

10/10

Exceptional

30 Oct 2017

Gabby

Located in the best area of the city

This hotel is well located. Just crossing a bridge there’s the old city. On the same side this hotel is located there are many interesting sites to visit. You have a 40’ walk to the Palais des Nations. There’s a 12’ walk to Quai du Mont-Blanc for a boat trip of 50’ to have a look at the Jet d’eau and beautiful houses along the lake side. If you venture to the city center you can also have a taste of how locals live. Staff at the MO bar were extremely polite and nice, same with the staff at the front desk. We had an early check-in which we really appreciated. There’s nothing you wouldn’t like about this hotel. No wi-fi for the holidays package we bought but we already knew that before arrival so it was not a problem for us.

6/10

Pleasant

04 Oct 2017

Tareen

Good service, old, worn out hotel

The service and location of this hotel was good but the hotel is very old and run down. The curtains, carpet, and furniture look like they are from the 1970s.

10/10

Exceptional

23 Sep 2017

Alice

Great stay

Great stay. We were upgraded to a larger Madarin Room with an amazing river view. Front Desk Staff were extremely helpful and friendly, providing us with detailed information on things to do in Geneva and offering to text when room was ready. We were able to check in a few hours early which was appreciated after a long flight. Overall great stay. As others note wifi is not free. However, apart from that the room was very nice and luxurious.

Partner

10/10

Exceptional

22 Sep 2017

mimi

Great hotel \nClose to city center and all transpo

Enjoyed staying at the hotel
Super services
Great food

10/10

Exceptional

18 Sep 2017

Joan

Beautiful hotel and rooms. Great location. I would definately recommend this hotel

Family

10/10

Exceptional

17 Sep 2017

Mark

Outstanding stay

An exceptional Mandarin hotel overlooking the river and lake of Geneva. Exclusive, courteous and attentive service and wonderfully appointed rooms. A perfect experience in all.

10/10

Exceptional

10 Sep 2017

Asim

Great hotel, staff and location

We have an excellent stay. We will definitely recommend the hotel to others.

10/10

Exceptional

04 Sep 2017

Peter

Mandarin luxury in a Swiss setting

Fantastic hotel from the personalised check in by Lisa and the wonderful note and gift she left us, to our departure which came all too quickly. Luxury hotel with luxury Swiss prices so ensure deep pockets especially if room only. Expect about CHF50 each for continental breakfast and wi-if that must be paid for to access!

Partner

10/10

Exceptional

27 Aug 2017

Verified traveler

Amazing hotel and amazing service

Stayed in Geneva at this hotel for 2 nights and absolutely loved it. Stayed in many 5 star hotels but the level of service received here can not be compared to others. Attention is payed to every small detail that you become slightly spoilt. Would recommend to anyone staying in Geneva

10/10

Exceptional

07 Jul 2017

Hussein

Splendid Place

Very beautiful and elegant hotel, very friendly staff and perfect location. Spacious room and toilet. The only disadvantage is the internet was not free in the room when most of hotels now offering this for free

10/10

Exceptional

06 Jul 2017

Russell

Beautiful hotel with lake view

Everything you would expect from a Mandarin Oriental hotel. Great food , lovely service and facilities. But be ready to pay for WiFi, that's disappointing.

8/10

Excellent

23 Jun 2017

Business travel

Nice hotel next to commercial centre of Geneva

Great Hotel except that it charges you extra for everything that many hotels give free. Parking your car and breakfast for 1 day cost you close to 250 francs for a couple. This is one third the cost of your stay. Add a single dinner dish each for dinner and you are almost doubling the accomodation cost.

10/10

Exceptional

07 Jun 2017

Verified traveler

Good location, comfortable hotel environment, and nice stuffs.

10/10

Exceptional

15 Apr 2017

Cris

Comfort

Very well located in a safe side of Geneva, quiet, waterfront, very friendly staff, large comfy rooms & bathrooms

10/10

Exceptional

04 Apr 2017

Kevin

Great hotel next to town centre

Spent 3 nights in Geneva and had a very good experience at the Mandarin.

The only down side is that the hotel is a little pricey but the same goes for everything in Geneva.

10/10

Exceptional

20 Mar 2017

Verified traveler

Check In

Probably I should not complain, but there were no rooms available since I arrived too early. They were very kind and tried to accommodate me but I end up waiting 3 hours for a room. Great experience overall. Great hotel

8/10

Excellent

17 Mar 2017

Stunning hotel with exceptional staff

Second visit to the Mandarin Oriental for the motorshow.
Very impressed with the hotel and its staff. They could not do enough for us.
The in house restaurants were also fantastic.
My only gripe about this hotel is the lack of free broadband in the rooms. At this level this should be provided in the cost.

10/10

Exceptional

06 Mar 2017

robert

first class hotel with wonderful staff

everything excellent
good choice of hotel eating experiences
strongly recommend the fondue

10/10

Exceptional

16 Jan 2017

vanita

Brilliant location

The hotel is situated in a great area, everything is walking distance, shopping, sightseeing and restraunts.
The hotel staff are all very helpful and speak very good English, brilliant service. Made our stay very comfortable.
The Indian restaurant was amazing experience for fine dining

10/10

Exceptional

13 Dec 2016

Verified traveler

Understated luxury

My husbands birthday while staying, lovely cake delivered to room -lovely touch.
The Swiss restaurant excellent - the staff & service just super
Slight problem 1 day with housekeeping _ left ho tel @ 10.30am returned @ 6pm,
Room not serviced...was done after call to reception.
Overall super experience, will be back.

10/10

Exceptional

04 Oct 2016

Verified traveler

The mattress should be changed immediately

We stayed in a suite, the only thing bothering us is the mattress, it looks over used or it's avery bad type,, you just can't move because of the hole in the middle,, please change it immediately

8/10

Excellent

19 Jun 2016

Robert

Very nice but not what I would have expected

In fairness to the hotel, it has beautiful interiors and I loved the room decor and amenities; a fussy, grand old (dusty) Swiss hotel this is not.

Yet at this price, The staff I interacted with were just OK and average for Switzerland. Examples: I went to a cocktail in the bar but had to get up and find a server. The maitre 'd was busy at the cash register looking busy doing something vs. being the maitre 'd.

The server I did find was perfectly sweet but seemed perplexed with taking down a drink order.

The brasserie restaurant was good, but another example where I had to track down someone to seat me.

On the upside, the check-in was very fast and so was check-out. There was little hassle.

All in all, it's a nice experience but when you think of Mandarin Oriental, you think Geneva, you see the price--I just expect something better than what I can get at any chain hotel in any average city in the US. Just nothing was really that special.

10/10

Exceptional

12 Mar 2016

Nestor

Beautiful Geneva

Stayed for 2 nights at the end of a one week Switzerland vacation. The hotel is in a great location for walking around the old town center and the surrounding neighborhood. Dined in 2 of the restaurants at the hotel. Great food and service.

Family

10/10

Exceptional

13 Nov 2015

Khaled

Go Geneva

Amazing

Family

6/10

Pleasant

08 Oct 2015

Verified traveler

Good but less than expected

The room is old and with no nice view.. We expected more...

Partner

10/10

Exceptional

16 Sep 2015

Verified traveler

Perfect accommodations and service.

Lovely hotel in a great location.

10/10

Exceptional

21 Apr 2015

mark

MO Geneva

My partner and I had a very relaxing stay at the mandarin oriental in Geneva. The staff were wonderfully efficient friendly and knowledgable. Top class service

Partner