Name: de la Cigogne
Address: Place Longemalle, 17, Geneva, 1204, CH

8/10

Excellent

02 Aug 2026

Ajay

It was fairly hot and the AC couldn’t keep up
Bathroom and toilet setup in the room was very strange

10/10

Exceptional

29 Jul 2026

Jonas

.

2/10

Poor

03 Jul 2026

Elisabetta

Absolutely don’t stay at this hotel if you go to Geneva. I stayed there during the week of the heatwave and the AC was basically not working. I had to go to bed with wet hair and wet clothes to survive and a fan blowing air towards me. Absolute nightmare. I was able to sleep maybe an hour or two out of exhaustion. At check out, I complained to the lady at the reception, who followed up with a “sorry”. That’s it. $800+ for a “””5*””” hotel room and a “sorry” you couldn’t sleep because the AC is poor. I had to run to the airport so I left it there and then contacted the Orbitz customer support to pick up the case - while the customer support team at Orbitz was helpful, the hotel refused to issue any form of refund or compensation, which is what typically hotels do when the service they provide is not up to standards they advertise and you pay for. Absolutely disappointed. Avoid if you want to have a nice stay in a lovely city like Geneva.

Other points:
- the hotel is old and quirky inside, some people might like it, I personally didn’t.
- the WiFi was not working from my bed.
- I’ve been to two other hotels in Geneva during the same heatwave and never had an issue with AC like in this one. So be careful when you choose.

10/10

Exceptional

01 Jul 2026

Mary Jean Salazar

Accessible to most of the famous landmarks like the waterfront, Geneva lake, shopping centre, flower garden clock, The Old Town and St Pierre Cathedral. Restaurants are nearby including the hotel, starbucks is just accross it. Great staff, very helpful and very nice! Very spacious and clean rooms. We have a 2 and a half bathrooms! It's a five star hotel so what else can you ask for?! Comfort and convinience is always a must for me so it's worth spending every penny! Highly recommended!
BTW, The Broken Chair and The United Nation are both walking distance. The weather favored us and it's nice walking! So we had so much fun exploring the city of Geneva!
And on our way back to the hotel, we get to use our complimentary Geneva Transport(provided by the hotel which they automatically emailed me), so systematic. At check out, taxi is already waiting and the staff helped us also load our luggages. Overall, we really had a very relaxing family bonding in Geneva! Our stay in the hotel made a huge significance to achieve our goal! Thank you to the staff of Hotel de la Cigogne for being so pleasant and very helpful!

Family_with_children

10/10

Exceptional

01 Jul 2026

Scott

Great room, clean and the air conditioning worked well on a hot day. Staff was incredibly helpful. Recommended.

Family

10/10

Exceptional

16 Jun 2026

Foziah Ibrahim

‏Friendly staff, spacious room, excellent location.

Partner

10/10

Exceptional

08 Jun 2026

John

The hotel has an old world elegance. Staff very helpful and competent. We’ll located.

Family

10/10

Exceptional

05 Jun 2026

SHAHAB

It was a great stay. The staff were very nice, cooperative and helpful. Location is unbeatable.

Partner

10/10

Exceptional

02 Jun 2026

Kathleen

Excellent location, wonderful staff, air- conditioned hotel which helped as we were on the 5th floor during a heat wave, walkable to everywhere.

Partner

8/10

Excellent

01 Jun 2026

Geoffrey

It’s a charming hotel with an excellent location for restaurants and good shopping, very close to the lake and all transport. As it’s a small hotel in an old building, its facilities are very limited: just a restaurant and terrace which provides all-day decent dining, good value and good service.there is neither a gym nor a pool.
The room
Amenities are very good.
The staff is all helpful and friendly.
It has a sister hotel right next door which is bigger, with a good Lebanese restaurant that has a spacious balcony extension space, good service and reasonable prices.

Self

10/10

Exceptional

31 May 2026

Carol

This hotel was in an excellent location, staff was pleasant and helpful, and the room was beautiful. Highly recommend!

Friends

6/10

Pleasant

25 May 2026

MULAYIL

The room that we were given was dark with little natural light. However, the main issue was the bathroom.
When I booked this hotel on Expedia I thought I had booked a room with a shower/bath as advertised.
Unfortunately this was not the case. All it had was a hand held shower. In addition, there was no shower curtain/screen, so the water would go all over the floor making it a health hazard.
We could easily have slipped and hurt ourselves especially as the bath was so high I had to help my wife get in and out of it and she in turn had to help me due to my medical conditions. When I told the reception clerk about this he seemed rather flippant and said the cleaner would mop the bathroom floor. Not quite the attitude one would expect.

Partner

10/10

Exceptional

05 May 2026

Ihab

Perfection

8/10

Excellent

17 Mar 2026

Allison

Perfect location. Lovely lobby. Room condition was dated - needs a renovation and design work. Check-in staff were wonderful!

Friends

10/10

Exceptional

01 Mar 2026

Donald

The room was spotless and the staff was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Sobeeh

Wonderful location and excellent service

Self

10/10

Exceptional

13 Feb 2026

Lulu

Great staff, room conditions very good, and breakfast too

10/10

Exceptional

12 Feb 2026

Patrick

Really enjoyed the one night there. Terrific location. Staff very helpful on what was an early arrival and helping fix some plans that went sideways. Small drawback to what was a generously sized, clean and nicely appointed room was the inside stairway down to the room (old European building!) of about 15 steepish steps. OK for us, though a chore to take luggage back up on departure.

Leisure Friends

8/10

Excellent

11 Feb 2026

galip

generally it is a very good hotel ,it needs some renovations but very close to everywhere.

Leisure Family

10/10

Exceptional

05 Feb 2026

Nisan

Great service and room

10/10

Exceptional

04 Feb 2026

Michelle

location of hotel. amazing and attentive staff. beautiful hotel

Partner

10/10

Exceptional

01 Feb 2026

Maurice

The room was spotless and the staff extremely helpful

Leisure Partner

10/10

Exceptional

26 Jan 2026

Anthony

Yes! Excellent 👍

Partner

10/10

Exceptional

02 Dec 2025

Joseph

Very lovely hotel with impeccable location.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Penn

Yes.

Business

6/10

Pleasant

03 Nov 2025

Dilawar

Almost ok

Leisure Partner

8/10

Excellent

12 Oct 2025

Mohammed

Excellent hotel, very convenient location, excellent staff and reception.

Leisure Self

8/10

Excellent

14 Sep 2025

candice

location is amazing, staff were so helpful in every area of the hotel from front desk to house keeping.
Rooms are spacious however bathrooms are a little small.
Color decor of the room is interesting not my first choice. Great experience

Business_and_leisure Partner

8/10

Excellent

08 Sep 2025

kenneth

At the gateway to old town Geneva

This is an old school/Old World hotel at the gateway to the old town section of Geneva. We booked a junior suite here for four nights in August of 2025 and enjoyed our suite. The furniture appears to be 200-300 years old and supports the Old World charm and ambiance of this hotel.

The only real problem we had with this hotel was with the restaurant. We decided to have lunch at the hotel during the time we were there and had a very nice corner table. The food was good, but we had a bottle of white wine that the wait staff kept in a chiller just out of our reach. That meant that they had to do the pouring as I would have to had to get up to actually get my hands on the bottle. This was very inconvenient, and in the end our waiter came over, inspected the wine bottle, which still had a quarter of a bottle left, and decided to take it away despite our protests. This wasn't good and is why they are getting one star for service.

The housekeeping on the other hand, was outstanding. They had a sign to hang out when the room was ready for servicing and they came quickly and did good work.

Overall, I would recommend this hotel but would warn about the hotel restaurant, as that wasn't a good experience for us.

Partner

10/10

Exceptional

05 Sep 2025

Bogdan

I was impressed how well the staff handled the difficult situation in which I needed to relocate to another hotel since the room I booked was not available anymore. One of their team members took us to another (very nice) hotel, paid for the taxi, ensured express checkout and made sure the breakfast was included. Building customer loyalty in unexpected situations is not an easy task, but this team did an amazing job. Will come back for sure.

10/10

Exceptional

31 Aug 2025

Roger

Beautiful rooms. Very friendly and helpful staff. Great walkable location.

Leisure Partner

10/10

Exceptional

14 Jul 2025

John

close to eveything, able to walk most of the downtown Geneva
see all the attractions, many restaurants to choose from

Leisure Partner

4/10

Poor

18 Jun 2025

Mohammed

A disappointing first day at a Usually Reliable Chain

As a frequent guest of NH Hotels across Europe, I have come to associate the brand with a certain standard of quality and comfort. It was with this expectation that I booked a superior room at the NH Collection Amsterdam city, and even paying a premium for what I anticipated would be an enhanced experience. Unfortunately, my stay was anything but superior and left me feeling thoroughly let down.

From the moment I entered the room, it was clear that the \"superior\" designation and extra cost did not translate into better amenities. The offerings were basic at best and certainly not what I have come to expect from this tier of room at other NH properties.

However, the most significant issue was the noise. It was relentless, permeating the room throughout the day and, most disturbingly, all through the night. Sleep was a luxury I was not afforded. The walls seemed paper-thin, and the central location, while convenient, became a major drawback due to the constant street noise.

Compounding the problem was the disruptive behaviour of the housekeeping staff in the mornings. The clamour in the corridor was so excessive it sounded as though they were wrestling with their trolleys.

This level of internal noise is simply unacceptable and demonstrates a profound lack of consideration for sleeping guests. This experience has been a considerable stain on my otherwise positive perception of the NH Hotel group.

Leisure Family

10/10

Exceptional

11 Jun 2025

Natasha

Fabulous old fashioned hotel with superb service and modern bathrooms. Great location near old town

Leisure Family

10/10

Exceptional

06 Apr 2025

Robert

👍

10/10

Exceptional

18 Mar 2025

James

Beautiful property, great service. Perfect location walk to everything including all of Old Town. It is located on a pedestrian mall with difficult, so an out of town taxi had trouble finding the location

Leisure Partner

8/10

Excellent

16 Mar 2025

Katie

The Family Suite was great as space but the condition of the carpet & walls was aged

Friends_and_family Family

10/10

Exceptional

10 Mar 2025

Hassan

Superb location, fantastic staff service

Leisure Family

10/10

Exceptional

08 Mar 2025

Sabeena

-

Business Self

6/10

Pleasant

26 Feb 2025

Lisa

It was a little bit of an off experience. The decor of the room as more than a little odd, the bathroom had a hand shower in the tub with no glass. There was very limited vanity space (this is likely what bothered me most). I get this is meant to be a European experience; however, I expected a bit more of given the status of the property. The bar wasn’t really a bar, it was more of a parlor with drink service. Okay I suppose, was looking for more of a lobby “vibe”. Everything was super clean and comfortable, staff very accommodating - perhaps just not aligned with my personal preferences.

Leisure Family

10/10

Exceptional

23 Feb 2025

Joseph

Best hotel in old town Geneva

Beautiful hotel with a lot of charm located in the best spot of Geneva and old town. We all enjoyed our stay. There were six adults in our family ski trip in three hotel rooms. We stayed at the hotel at the beginning of our ski trip before we drove to Chamonix, in the middle before everyone went their way traveling through France and Italy and again my husband and I came back at the end for one more night before we flew home back to the states. The staff was very accommodating and wonderful! Highly recommend

Friends_and_family Family

10/10

Exceptional

05 Feb 2025

Eleni Elpis

Excellent Hotel.

Excellent Hotel, in all respects.

Self

10/10

Exceptional

28 Jan 2025

VRAM

Nice location

Leisure Family

10/10

Exceptional

28 Jan 2025

felix

Amazing

Business

10/10

Exceptional

19 Jan 2025

bbhawna

Great location near the lake ans shopping area. Beautiful room. We had breakfast in our room which was delicious and plentiful

Leisure Partner

10/10

Exceptional

16 Dec 2024

Hassan

Superb hotel, excellent location, great staff and service, highly recommended

Leisure Family

8/10

Excellent

31 Oct 2024

Joel

This is a relatively dark hotel. Not my favorite. Also for a hotel with this many stars, it has no air conditioning. It is located in a great location.

Leisure Family

10/10

Exceptional

28 Sep 2024

Kristine

Wonderful, attentive staff! Perfect location for walking to all the highly rated locations!

Leisure Partner

10/10

Exceptional

26 Sep 2024

Ronald

Love Geneva and loved staying here - great Hotel, staff - cant say enough nice things :-)

Leisure Partner

10/10

Exceptional

20 Sep 2024

Laura

Really appreciated the staff. They were wonderful.

10/10

Exceptional

10 Sep 2024

Jonathan

I loved the attention and service. The staff was very friendly and welcoming. The room as just perfect and it is located in a prime location. The old town is just across the street. I’d definitely be going back there.

Business_and_leisure Partner

8/10

Excellent

08 Sep 2024

Karen

This was a great older hotel in an amazing central location in Geneva. It has interesting and well decorated rooms that provide a flourish of elegance. The service and the added touches that we are accustomed to in a 5 star venue were lacking however. We are used to attentive service and more polish in the guest orientation. We enjoy small touches like ensuring that we have tea or coffee preferences in the room, and perhaps a query as to whether fresh milk would be helpful for the tea. The breakfast was nice but again liked the variety and the quality of places like The Royal SAvoy in Lausanne or the Trois Rois in Basel. Pleasant stay nonetheless.

Leisure Partner

10/10

Exceptional

03 Sep 2024

Kristine

Excellent by every means! Highly recommend staying here.

Leisure

10/10

Exceptional

26 Aug 2024

Aimen

Very friendly staff and comfortable room.

Business_and_leisure Partner

10/10

Exceptional

24 Aug 2024

John

The staff was so good!!! Thanks for always greeting us by name and smile.

Leisure Family

10/10

Exceptional

16 Aug 2024

Maria Augusta

Excellent area. Hotel staff is very friendly and accommodating. Small hotel situated in the heart of old town shopping area, with best high end shops around at walking distances. One block from Lake Geneva and the garden Clock.
After staying a few times on the other side of lake where big nice hotels are located and transportation is always necessary, I found this little gem hidden in the heart of old town fancy shops, little cafes and restaurants area.

Business_and_leisure Family

8/10

Excellent

16 Aug 2024

Roy

Nice location with a wonderful staff. Facilities were nice except air conditioner did not keep the room cold and bed was uncomfortable.

Leisure Family

6/10

Pleasant

14 Aug 2024

Paul

Great location

Leisure Family

6/10

Pleasant

29 Jul 2024

Melanie

It was just ok

10/10

Exceptional

25 Jul 2024

Luis

Amazing and beautiful hotel with great staff and quality of service. The suites are spacious and beautifully decored. I truly recommend thai hotel.

Leisure Partner

10/10

Exceptional

08 Jul 2024

Catherine

Elegant, classic hotel in the old town, steps from Lake Geneva. Convenient to shops and restaurants and historical sites.

Leisure Friends

10/10

Exceptional

06 Jul 2024

Gada

Excellent hotel and wonderful staff. Right in the heart of town

8/10

Excellent

03 Jul 2024

Dan

Great location, comfy bed, nice staff. The hotel is dated and not my style … but it was nice and really did the trick.

I would probably shop around to try to find a more contemporary styled hotel, but if I don’t find one, I’ll come back.

Usually I have stayed at the ritz which is definitely nicer but a little bit of a walk to the main shopping area.

Overall … it works.

Business Self

10/10

Exceptional

02 Jul 2024

Chantal

We were pleasantly surprise by the room and the friendly and high quality service.

Leisure Partner

10/10

Exceptional

24 Jun 2024

Walid

Amazing location

10/10

Exceptional

18 Jun 2024

Margaret

Beautiful hotel in a great area. Walk to the lake and shopping. Many dining options close by. Highly recommend

Leisure

10/10

Exceptional

11 May 2024

Gaiane

Very good option to stay in center. Good hotel, walkable etc.

Leisure Partner

10/10

Exceptional

11 May 2024

Pongwut

Nice hotel in central Geneva old town. Room is updated but still having a classic vibe and spacious. Staffs are eager to assist me in every demand. A la carte breakfast is delicious and included in room rate. A lot of shopping places and restaurants around hotel. Walkable distance from lake Geneva.

Business Self

8/10

Excellent

30 Apr 2024

YELENA

Hotel needs renovation, very old and outdated but very clean. Service is good. Location is great

10/10

Exceptional

03 Apr 2024

Harold

The breakfast was excellent. The decor is not the most uplifting design. Underground parking is 10 minute walk, expensive of course. Great location, but old school feel. The sister hotel is two doors away and has a much better vibe.

10/10

Exceptional

11 Feb 2024

Jonathan

Charming Relais & Châteaux property with Art Deco furnishings just off of the old medieval core of Genève.

Business_and_leisure Self

10/10

Exceptional

25 Jan 2024

KAAN

Great staff especially mr Smail

8/10

Excellent

03 Jan 2024

Richard

Ideal Hotel for a short break

Arrived early, our room was already available. Staff great, very friendly.

Partner

10/10

Exceptional

11 Dec 2023

Andrew

Amazing hotel really enjoyed our stay! Highly recommend!

Partner

10/10

Exceptional

27 Nov 2023

Pauline

Excellent location & very accommodating staff. We had a room with a wood burning fireplace; it was so lovely. Anthony at the hotel was very sweet to us. Highly recommend.

Leisure Friends

10/10

Exceptional

19 Nov 2023

Alexander

Fantastic hotel right in the center of the city

I have been coming to Geneva a couple of times each year, for over 15 years, and have stayed in all major lakeside hotels, including President Wilson, Hotel d'Angleterre, Kempinski Hotel (now Fairmont Grand Hotel Geneva), Hotel de la Paix Geneva (aka The Ritz-Carlton), and Hotel Metropole Geneve to name a few. However, this was my first stay in Hôtel de la Cigogne, and what a delightful stay it was. The hotel is centrally located right in the center of Geneva, on the Longemalle square next to the Old Town. I stayed in Junior Suite, and it was very spacious and comfortable, with one downside that there were no easily accessible electric outlets near the bed. The hotel is relatively small and boutique. If you are looking for a large foyer, several restaurants, a swimming pool, etc. – this is not the place, and for those things you may want to look into other hotels in Geneva, e.g., Fairmont Grand Hotel. In a sense, Hôtel de la Cigogne is more like Hotel d'Angleterre in its classical and slightly old charm style. The breakfast options at the hotel are limited as there is no buffet, but table service is fairly reasonable. The concierge service / front desk is excellent. All in all, this is an excellent hotel in the center of Geneva, on the Old Town side of the Mont Blanc Bridge, and withing easy walking distance to all major attractions in Geneva. Would definitely stay there again and have no hesitation recommending it.

Business Self

10/10

Exceptional

09 Nov 2023

Jeffery

Classical elegance and exceptional quality conveniently located in the center of Geneva.

Leisure Partner

10/10

Exceptional

21 Oct 2023

Jeffery

Perfectly situated in the heart of Geneva with comfortable rooms and a very good restaurant. Highly recommended.

Leisure Partner

10/10

Exceptional

17 Oct 2023

William

Great

10/10

Exceptional

13 Oct 2023

Steven

Located right in the best shopping and restaurant area between the lake and historic district.

Leisure Partner

10/10

Exceptional

11 Oct 2023

ABDULRAHMAN

Amazing hotel and staff, big thanks to Alexandre , Augustus and the other members. Definitely recommend

Friends

10/10

Exceptional

05 Oct 2023

robert

A great location for a first time visitor!

Leisure Partner

10/10

Exceptional

01 Oct 2023

David

Classy, well established, customer focused, thoughtful, updated, near perfect!

Leisure Partner

10/10

Exceptional

30 Sep 2023

Amal

My second stay, beautiful property

Leisure Self

10/10

Exceptional

28 Sep 2023

Amal

As usual they have outdone themselves. It’s my second visit and I am planning to come back

Leisure Self

10/10

Exceptional

20 Sep 2023

Robert

Highly recommendable

We are regular customers. Great location. Rooms are comfortable and quiet despite the central location of this hotel. Service is fantastic. The only thing missing is a view from the rooms but since we only sleep in the room and not spend much time otherwise , does not make a difference.

Partner

10/10

Exceptional

15 Sep 2023

Carla

I loved staying here. Very classic and personal. The hotel is extremely well located in a peatonal plaza and surrounded by high end boutiques and many restaurants.
The hotel is small but beautiful. All the rooms are different in decoration. Loved the restaurant and the staff. Would stay here again.
You can walk to the Old Town

10/10

Exceptional

12 Sep 2023

Verified traveler

this was a great hotel very close to the heart of Geneva.

Leisure Partner

10/10

Exceptional

11 Sep 2023

Amal

A beautiful relais and chateaux hotel! The room was charming and the staff absolutely wonderful. The food is delicious. Definitely highly recommend the restaurant.

Leisure Self

10/10

Exceptional

04 Sep 2023

Mariana

Great location.

Leisure Family

10/10

Exceptional

29 Aug 2023

AHMAD

my second stay in Geneva

my first choice in geneva, the location is amazing

Friends_and_family Friends

10/10

Exceptional

12 Aug 2023

Abdulmajeed

All good only breakfast needs buffet not restricted to same menus daily little boring

Friends_and_family Family

6/10

Pleasant

09 Aug 2023

Seemab

Very very disappointed!!

I am a long time Hotels.com customer and have never written a bad review ever till this stay. Terrible Wifi and I really needed it for work. Ended up in the Starbucks across the piazza. We were fobbed off and told they were updating their systems - you either have wifi or you don’t and this should be clear on the Hotels.com booking page.
AirCon non existent. On full fan and cold setting it was extremely weak during outside temps of 25-30C. Asked for repair and we were fobbed off. On checkout when I complained for the fourth day in a row, we were told that Geneva has Govt restrictions on use of AC?! If this is the case, it should be clearly stated on the Hotels .com booking page - we could not sleep it was so hot and sticky at night.
Dark lobby entryway and the tiniest elevators I have ever seen- fit one person and one suitcase only
Borrowed an adapter plug which I was going to return on checkout to find I was charged 20CH for it!
Photos of my “City View” below - it was awful and as we had to open the windows at night for air, we could hear the industrial fans whirring.
Overall the location was great but that’s about it.

Friends_and_family Family

8/10

Excellent

23 Jul 2023

Riccardo

Beautiful hotel in the centre of Geneve. Staff really kind and efficient. A little bit slow in serving breakfast in the morning. The Libanese restaurant Balila is excellent.

Leisure Partner

8/10

Excellent

17 Jul 2023

Maya

The bed was comfortable. The bathroom looked renovated and nice. The area was quiet. There was AC in the rooms, much needed with the heat.
The lobby is too small and old. But it’s fine, the breakfast area is nice especially outside. The staff are really helpful and responsive.

Leisure Family

10/10

Exceptional

13 Jul 2023

Carey

Outstanding location right in the heart of of the city, less than a 10 minute tram ride from the train station. The property itself is beautiful and with an \"old school\" charm which is what we were after. Also, our room was very quiet. We had breakfast every morning in the restaurant and it was delicious. All of the staff were very helpful, friendly and professional.

Leisure Partner

4/10

Poor

08 Jul 2023

BRYAN

Very Dirty for 5 Star Hotel

I was quite disappointed with the hotel since it was very dirty upon check In. There was trash from the previous guests still left in the room as well as uncleaned hair all over the bathrobes in the restroom. Not what is expected of a 5 star hotel. Informed the front desk but they just stated it usually does not happen.

Partner

10/10

Exceptional

30 Jun 2023

Deanne

We enjoyed our stay at Hotel de la Cigogne very much. The property was beautiful, the service was impeccable and the location was perfect for walkable access to trains and buses, old city and the waterfront. The shopping and restaurants were excellent as well. We all agree that we'd stay there when in Geneva again.

Leisure Family

8/10

Excellent

27 Jun 2023

Ann

Hotel was very nice & comfortable. In a great location. The only reasons why we did not give it a top rating was that internet was slow & spotty, and rooms were a bit dated. We really did enjoy our stay- the service/staff were impeccable!

Friends_and_family Friends

10/10

Exceptional

19 Jun 2023

Mirjana

Excellent hotel, pretty room,nice staff, in the city ctr.

Leisure Friends