Ruby Claire Hotel Geneva

8/10

Excellent

21 Jul 2026

Benoit

Le staff était courtois et professionnel. La chambre était belle et moderne, mais aucune place de rangement, même pas une tablette !

Partner

6/10

Pleasant

20 Jul 2026

Sunil

Na

6/10

Pleasant

18 Jul 2026

Chaim

Bathroom floor was so dirty and with dust i had to clean by my self. Seems no one swiped it before we arrived. Irene the receptionist was helpful

Partner

2/10

Poor

13 Jul 2026

Aaron

The room lacked many items one would expect, a shelf anyplace to hang clothes and was very poorly designed. For a strange reason, thr shower door opened to the toilet. Decent bar, but the room is terrible

Partner

10/10

Exceptional

13 Jul 2026

Ali

Great location. Clean, spacious, and modern rooms. AC! Great place to stay in Geneva.

Family_with_children

10/10

Exceptional

13 Jul 2026

Bridget

Great, great, great location, clean rooms and helpful staff. Would highly recommend.

Friends

10/10

Exceptional

12 Jul 2026

Pauline

Perfect hotel in a perfect location for exploring Geneva. Would highly recommend.

10/10

Exceptional

10 Jul 2026

Kimberly

We enjoyed our stay and will return!

Friends

8/10

Excellent

09 Jul 2026

Amanda

Fantastic service, sizeable room, convenient location, and wonderful breakfast and upstairs terrace. The service was particularly wonderful during our stay and is worth highlighting. There are limited amenities at this property - no laundry, the coffee available on each floor is not very tasty - but the location so near the lake and great dining is terrific.

Partner

6/10

Pleasant

04 Jul 2026

Elizabeth

I liked the clean room plenty of natural light,I liked one of front desk employee the name Jacky tram went extra mile to give me information about the city how to get around in transportation thank to her was much easier to navigate my stay here. What I didn’t liked in the darkness of the corridors even the light was on still very spooky and darkness due to walls in dark also people in the Breakfast were very unfriendly not customers service at all.

Self

6/10

Pleasant

03 Jul 2026

Jackson

While Aletta at the front reception may be the most helpful, professional hospitality worker in the world—the lack of mini fridge and the abysmal air conditioning when spending more than $500 a night for two rooms is insurmountable. Alarms going off…. An odd and uncomfortable experience.

Family

10/10

Exceptional

29 Jun 2026

Teresita

Fabulous hotel close to the lake and upscale shopping. Super helpful, professional staff. Young, fashionista-type vibe. Excellent breakfast, Clean, spacious room with great AC. Reminds us of the W hotels. Great spot!

Partner

6/10

Pleasant

28 Jun 2026

Eric

Gave me a room right next to the elevator. Woke up 5x to its vacuum-like sounds. There is no parking. You need to park offsite and carry your luggage 3 blocks from the parking garage. Then the stamp they give you for the parking discount has to be taken to an actual person working at this garage, which when i left at 6:45a, no one was working. The hotel doesn't have any street signage and is located within a building-mall complex so just be aware so as to not walk around looking for any sort street entrance.

Self

6/10

Pleasant

27 Jun 2026

Gregory

We made a reservation for a WOW room for 4 nights. Let me share an honest feedback with pros and cons. PROS: the hotel location is great in the very heart of the city, which is very convenient for tourists my us. The room was a decent size for a typical European hotel.
Cons: The façade of the hotel that is shown on Expedia and hotel websites doesn't exists. The hotel is hidden inside a shopping mall and is difficult to find. A shower in a bathroom has cheap fabric curtain, and there is no any barrier on the floor. So, when you take a shower the water is spreading on the whole bathroom floor. There is no any vanity in the bathroom, only a sink. Therefore, no place to put your toiletries. There is no usual table In the room, only narrow counter along the wall. Instead of usual garbage can they use a big open bucket, which is very unpleasant to see all the time. In general the room was furnished very cheap. There is no any coffee maker in the room. The only option to get coffee or tea is to go through a very very long corridor to a service room, where you can get coffee or tea bags with tap water. Again, even there there is no a coffee machine. The front desc booked taxi for us, but misinformed about the process. We had to pay extra CHF19 for a few minutes between booking and getting to the car. We understand that nothing is cheap in Switzerland, but still for the money the hotel charges they could provide a better facility and services.

Family

10/10

Exceptional

26 Jun 2026

Leslie

Very clean and modern. Great location. Rooftop terrace was narrow without a view, however. Breakfast was excellent. Weirdly- our very very small room had no storage- not a shelf or a hook so be prepared to literally live out of your suitcase!

Partner

10/10

Exceptional

22 Jun 2026

Joyce

All staff were welcoming and helpful with instructions when asked

Partner

8/10

Excellent

22 Jun 2026

Sarah

Cool and trendy vibe, good location, room was small but okay for us.

Partner

10/10

Exceptional

16 Jun 2026

Brandie

This place had swagger! Such cool vibe and design.

Family_with_children

8/10

Excellent

14 Jun 2026

Judy

I was disappointed there was no refrigerator in the room - I travel with insulin which should be refrigerated but had to be left out for 6 days.

Bed was comfortable, staff was wonderful, shower was great! Breakfast was good - would have liked some warm foods like oatmeal but was good.

The location was perfect! In the center of everything and in walking distance to most places!

Thank you Ruby Claire and staff, it was a great stay ! Would recommend.

Partner

10/10

Exceptional

12 Jun 2026

Sudhir

We enjoyed our stay there. Alan was very helpful. I will definitely go back to stay at the hotel.

Family

10/10

Exceptional

08 Jun 2026

Mandy

As three friends we had a great experience at the hotel. We managed to lock ourselves out a couple of times but nothing was too much trouble. The communal space on the top floor was everything you needed. It was light, airy and very comfortable. Outdoor and indoor. Breakfast was good and a great selection. Ideally situated in the central area. The free travel pass is an excellent service.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Cherrie Lyne

Allan was splendid! Loved the hotel vibes it was an incredible stay! Would love to to go to other locations! Excellent hotel with very gen z atmosphere.

Partner

8/10

Excellent

04 Jun 2026

Maria Sol

The staff is amazing the location is great breakfast is very good has a lot of options even vegan and vegetarian

Partner

10/10

Exceptional

04 Jun 2026

Joselito

Location is perfect for access into tourist spots, shops and even transportation and staff are accommodating.

Partner

8/10

Excellent

31 May 2026

Angela

This hotel is found inside a high rise so you have to go to the 7th floor bar to check in. They seem to want to make it self check in so have screens set up for you to input all your information. They did try and get me to do this beforehand but I was busy enjoying my vacation.
We were traveling with another couple and were early so they kept our bags while we went to lunch and said the rooms would be ready at 3:00 at the latest. We came back at 1:30 and our friends room was ready but not ours. Ours wasn't ready until exactly 3:00. It seemed odd. My guess was since we booked through Expedia we were being punished. The rooms were great though, it's a huge hotel so a long way from the elevator. Big clean room and great air conditioning.

Friends

4/10

Poor

30 May 2026

Joshua

This hotel is in a mall and is not easy to reach by car. There are no bellmen, and it is a fully self-service hotel. You check in yourself and make your own room keys. Laundry is difficult to manage if you need it done. The rooms are tiny and noisy. You will not get a good night's rest here, and the rooms were very hot, even with the air system running on the coldest setting. I would not recommend this place, and I will not be back.

Friends

10/10

Exceptional

28 May 2026

Marilyn

The hotel location is ideal.
Staff very helpful and pleasant.
We enjoyed our stay in every way.

Friends

10/10

Exceptional

25 May 2026

Craig

Great location, cool hotel

Partner

10/10

Exceptional

25 May 2026

Larry Alan

The property is excellent in every way. The location is fabulous, as it is close to public transportation, great shopping, and a variety of restaurants. It is clean, and the staff is very friendly and helpful.

Partner

10/10

Exceptional

24 May 2026

Bhavesh

Jacky and Maran were really nice at the bar and reception...
Rooms were nice and clean

Self

10/10

Exceptional

18 May 2026

Cheyenne

Great place to stay and wonderful staff.

Friends

10/10

Exceptional

17 May 2026

Boris

Clean and modern

Self

8/10

Excellent

14 May 2026

Payman

The location of the hotel is really good but the staff are OK. When you call the hotel you only get voice message box.

Partner

8/10

Excellent

03 May 2026

Margaret

Good location. Excellent breakfast - great range of high quality fresh foods. Restaurant and bar area great. Lovely staff. Rooms a bit basic and not keen on the shower and toilet cubicles. Depends what you want from a city hotel. We were not in the room a lot so the other strong points made it a good stay for us.

Partner

8/10

Excellent

02 May 2026

S J

A little difficult to find. he aircon didn'd seem to work correctly resulting in us leaving the windows open at night. The room was clean & bright - very welcoming.

Partner

10/10

Exceptional

01 May 2026

Cristiana

Everything was perfect!
Thanks to Carla who helped us! A very professional woman! Also nice and kind.

Self

10/10

Exceptional

29 Apr 2026

Meg

Fantastic hotel! Staff were very friendly throughout the trip, check in and out very easy & quick. Drinks in the bar were fantastic, the hotel was spotless clean, possibly the best shower I've ever used. Loved our stay here! Would recommend, and would definitely stay here again, or another hotel in the chain.

Partner

8/10

Excellent

26 Apr 2026

Caroline

Room too warm but apart from that all good

Family

10/10

Exceptional

22 Apr 2026

Cristiana

An amazing experience, specially that I’ve met Carla which was a great person , polite, professional and kind!
Thank you so much!

10/10

Exceptional

15 Apr 2026

lisette

Everything was excellent Location 5*

Partner

10/10

Exceptional

13 Apr 2026

Neil

Super cool spot. What a find!
Staff were amazing and helped with chargers, directions, recommendations etc.

Family_with_children

10/10

Exceptional

12 Apr 2026

Andy

Very friendly staff. Room small but functional and very clean. Location is superb right in the middle of Geneva.

Partner

10/10

Exceptional

09 Apr 2026

Robert

Nice reception. Great location

6/10

Pleasant

09 Apr 2026

Mille

Rooms are really dark and cramped, and I had no actual daylight coming through. Top floor bar was great and location amazing - once you realise it’s inside the shopping centre!

Self

10/10

Exceptional

05 Apr 2026

Lori

Staff super helpful

8/10

Excellent

02 Apr 2026

Kimberley

Room clean nice location

10/10

Exceptional

01 Apr 2026

Mark

This is a nice hotel with a cool vibe. Located through a short passage in a mall-type location, check-in is on the 7th (top) floor. Right from the start when you check in with its automated keypad system (don’t worry, the attendant will assist) and the decor, you’ll understand the fun, modern vibe. The signage is all fun and invites you to smile at the descriptions they use.
The rooms are on the smaller side but are sharp and pretty well appointed. The shower is a little unusual because it’s a glass box near the center of the room and accessed through the WC. So, if you want more privacy in case you’re traveling with someone you aren’t comfortable seeing naked, I’d say ask if all the rooms are like that. There are no minibars or even small refrigerators, but the staff offered to store whatever I wanted in their coolers behind the front desk. Following the vibe, they have a Marshall guitar amplifier in every room, and I suppose can lend you a guitar like at Hard Rock hotels.
Uniquely, the bar/restaurant with a very limited food offering (pizza, salads, charcuterie), is open 24/7. If you want food in your room, there is no room service so you must pay at the bar and take it to your room yourself.
Every one of the staff I encountered could not have been more pleasant or willing to help.
Perhaps a way to describe this hotel brand is W Hotels meets Hard Rock Hotels.
I would definitely return when visiting Geneva or if I found another Ruby Claire Hotel in another city.

Friends

10/10

Exceptional

01 Apr 2026

Vicki

Excellent location, everyone is so helpful and the bar has a great vibe!

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Michelle Dawn

Breakfast was lovely just wouldve liked a few hit meats even some mushrooms. I do think it was abit expensive but everyone thinks differently.

Partner

10/10

Exceptional

29 Mar 2026

Greta

clean room and staff was very friendly! breakfast buffet was awesome

4/10

Poor

27 Mar 2026

Kevin

Such a disappointing experience at this hotel which does not deserve its 4 star rating or price tag.

They talk a lot about their “lean luxury philosophy” which is marketing talk for cost cutting and stripping back amenities to the detriment of their guests. There is nothing “luxurious” about arriving late at night to be greeted by an I-pad to complete a ridiculously long check in process that takes far more time and effort to complete than a normal check in. There was a member of staff present but they gave me no welcome and told me nothing about the hotel, breakfast, local area etc. I had questions about my booking which I didn't get to ask as the receptionist went to serve drinks instead. Self-check in is not “more streamlined” or more convenient, it’s a pain in the ass and only exists to save the hotel money. It created a terrible first impression of the hotel and immediately sent the message that they don't care about their guests.

The “lean luxury” continues in the rooms where there is no fridge, no proper desk, no phone for contacting reception, thin cheap feeling towels and pillows and no tea, coffee or water. These can be accessed in the galleys-again at more inconvenience to the guest. The decor in the room is cheap and tacky and more like a 2 star hotel than 4.

This is the kind of hotel more concerned with vibes and “feel” than decent customer service or amenities. Maybe drop the useless guitar amp in the rooms and concentrate on basic service & amenities.

Self

10/10

Exceptional

27 Mar 2026

Colin

Everything was fine.

8/10

Excellent

23 Mar 2026

Nicolás

Clean comfortable room. Quirky floor plan and basic included services (tea and soluble coffee in a galley per floor).
Bar is great, but food options are a bit minimal. Breakfast is good but very expensive (as everything in Geneva?).

Partner

10/10

Exceptional

23 Mar 2026

Aislinn

Gorgeous clean hotel, spacious rooms an really helpful staff. Excellent location too. Perfect for our weekend in Geneva!

Friends_and_family Friends

10/10

Exceptional

19 Mar 2026

robert

Clearly, one of the coolest hotels I’ve ever stayed in this place was awesome

Partner

8/10

Excellent

19 Mar 2026

Susan

The staff were very friendly and helpful. The ‘lovely’ room was spotless, comfortable and spacious. I really appreciated that there is a well stocked galley on each floor for tea and coffee making. The location is perfect for the Lake, sights, dining and shopping, Gare Cornavin, great for walking and close to three tram stops (Molard, Bel-Air, Stand) for venturing further.

Self

10/10

Exceptional

19 Mar 2026

Magdalena

Nice and clean

Partner

10/10

Exceptional

16 Mar 2026

Andrew

Great location, modern clean room and great staff throughout hotel. A coffee machine in the room would have been good though.

Partner

10/10

Exceptional

09 Mar 2026

Alasdair

Excellent

10/10

Exceptional

09 Mar 2026

Amy

Lovely clean hotel, perfect for our one night stay in Geneva, great location.

10/10

Exceptional

08 Mar 2026

Robin

Breakfast was good fresh pastries etc, such a fab location everything was right there

Partner

4/10

Poor

06 Mar 2026

elizabeth

Great location but dark and very odd setup. All the other hotels in Switzerland had a coffee/water dispenser in the room but this one you had to walk to a library to get instant coffee which was horrible while all the other hotels had nice espresso in the room. There was no concierge to help with bookings for restaurants etc… it was bare bones so it yourself… never again.

Partner

8/10

Excellent

02 Mar 2026

Susan

Great location, comfortable room. Nice breakfast. Stayed one night. Very loud late night revelers. Wish we had a room with a view, but we were happy to be able to check in early.

Partner

10/10

Exceptional

28 Feb 2026

Paul

Always fabulous. Great value, prime location, terrific staff, really cool space, wonderful breakfast!!

Family

2/10

Poor

25 Feb 2026

Paula

Customer service was rude.

6/10

Pleasant

23 Feb 2026

Kelah

It was ok

Partner

8/10

Excellent

22 Feb 2026

Kelsey

Hosts were very responsive and accommodating. The unit was very clean as well. We so appreciate it!

We didn’t have more than 2 toilet paper rolls nor any soap so that was a surprise. But we were close to the carrefour so it was easy to solve

10/10

Exceptional

21 Feb 2026

Joshua

One of the best hotels in Europe. Fabulous layout. Clean. Courteous staff

Partner

10/10

Exceptional

12 Feb 2026

Mark

Location

8/10

Excellent

12 Feb 2026

JUAN CARLOS

En general es un buen hotel, la habitación impecable, la decoración es simple pero agradable. No tenía muchas amenidades, la TV te piden conectarte a un chormecast pero nunca funcionó, cuenta un una bocina para conectarte por bluetooth y al menos pudimos poner música, considero que para el tipo de hotel, deberia contar con un frigobar, seria de mucha utilidad. El hotel es cierto punto es más informal, no necesitas pasar por recepción más que para hacer el check in.

Partner

8/10

Excellent

09 Feb 2026

Tanya

The room was very clean but a little too warm and the cooling didn’t seem to operate. We also had a cleaner walk in without knocking which gave everyone a bit of a shock as it was early morning and we were just getting up.

Friends_and_family Friends

6/10

Pleasant

07 Feb 2026

Elie

The staff was excellent, the location of the property also very hood. However, the rooms were very small and lacked amenities.

Partner

10/10

Exceptional

02 Feb 2026

Andrew

Room was great and staff super!

Leisure Friends

10/10

Exceptional

28 Jan 2026

Joseph

Great room, service and overall cleanliness. Would recommend.

10/10

Exceptional

22 Jan 2026

Margaret

Courteous staff

10/10

Exceptional

16 Jan 2026

Tina

Very eclectic hotel nestled in a very high end shopping area of Geneva. Self check-in was great, bar/lounge area very hip and the room is very clean

Leisure Friends

10/10

Exceptional

15 Jan 2026

Charlotte

Rooms were clean and spacious. Staff were very friendly and helpful. Would recommend. Nice coffee shops nearby an we took the little boat over to the other side of the lake for the Christmas markets.

Partner

10/10

Exceptional

11 Jan 2026

Waheed

Didn’t have breakfast

Partner

10/10

Exceptional

11 Jan 2026

Alexander

Awesome decor, super-friendly staff, unbeatable location.

Business Family

10/10

Exceptional

11 Jan 2026

DAVID

Fantastic location, visited for Christmas markets, central for everything including transport links

Partner

10/10

Exceptional

30 Dec 2025

Emma

We enjoyed 3 nights at this hotel. Overall our stay was excellent. The hotel is very clean, modern & well located being a 15 minute walk from the main train station. This was convenient for us as we did 2 day trips by train to Annecy & Montreux.

Our room was very comfortable & surprisingly quiet. Breakfast was very good - no hot options but a good variety of cereals/muesli/granola, toppings, meats, cheeses, yoghurt, breads etc.

There are also tea/coffee stations on each floor which is a nice idea but unfortunately the hot water just isn't hot enough.

The hotel e trance is located within a
sjopping centre

8/10

Excellent

30 Dec 2025

Virginia

Excellent location, great staff but they didn t have coffee or refrigerator in the room

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Marina

Location
Polite staff
Good breakfast

10/10

Exceptional

28 Dec 2025

micheline

Yes the room was spotless. Had a noise issue with the room next to us. Went to reception and the gentleman came down to our room. Went next door and resolved the issue courteously and politely and efficiently. Bravo young man! You made the difference between an average rating to an excellent one. Thanks Ruby Claire for having such great employees best regards

Leisure

10/10

Exceptional

22 Dec 2025

Ross

Excellent location, great value for money. We will be back!

Leisure Partner

10/10

Exceptional

22 Dec 2025

Devon

Perfect location for our Christmas trip! Few minutes walk to the old town and about 10 minutes walk to the Christmas market which was ideal for us. Cosy room was lovely, shower was amazing! Pillows rubbish but that’s a preference thing..
staff were all fab, didn’t have breakfast so can’t comment on that but location was wonderful! Would definitely come back here!

Leisure Partner

8/10

Excellent

22 Dec 2025

Hunter

--

Partner

8/10

Excellent

19 Dec 2025

Ines

Location!!!

Self

10/10

Exceptional

19 Dec 2025

yasin

Their breakfast has lots of options to choose from 😋

8/10

Excellent

18 Dec 2025

Catherine

Very courteous and helpful staff. The room was very clean.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Jeffrey

Very nice and close to lots of shopping

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Andrew

Friendly staff, spotless hotel

Leisure Partner

10/10

Exceptional

12 Dec 2025

Krista

Great location right in the heart of the city! It’s close to lots of shopping and restaurants. Also, close to the bus stop and tram stop. Highly recommend.

Leisure Partner

10/10

Exceptional

10 Dec 2025

Antonio

The room was well kept and comfortable for our stay of 9 nights! Very quiet, the shower was perfect and the size of the room was just right! Would recommend this to anyone who would like to be close the city center and have access by foot to public transportation. The breakfast was great, and would not change or add anything to it.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Ashley

Great location, very clean. Stayed in a cosy room, it lived up to it's name.
Check-in and check-out was super easy.
We opted for the drinks voucher instead of the room clean for the weekend. This was a nice option and the cocktail's we got were great.
Would definitely recommend this hotel.

Leisure Partner

6/10

Pleasant

07 Dec 2025

Aslihan

Not bad.

4/10

Poor

07 Dec 2025

Ehab

Room on the main street and very noisy with poor noise insulation. Lots of trams passing by day and night and if there is building works. You’re in for a bad nights sleep.

The accessibility to the hotel and inside moving around the hotel is not clear and can be confusing and can involves.

Breakfast buffet available and service staff at reception were friendly and helpful.

Self

8/10

Excellent

06 Dec 2025

Ciara

Beautiful hotel and location, rooms are modern and spacious - fabulous views on higher floor. Only let down is front desk staff, they were quite rude and unhelpful. It didn’t spoil our stay but they could do with customer service training!

Leisure Family

8/10

Excellent

06 Dec 2025

Louise

Lovely room, great central location. Very helpful and friendly staff
Would highly recommend a stay here

Leisure Partner

10/10

Exceptional

05 Dec 2025

Michael

Room and bar