Name: Ambassador Playa II
Address: Gerona, 39-41, Benidorm, 03500, ES

10/10

Exceptional

09 May 2026

Deborah

Very nice hotel ! Central. food excellent, although I feel they should have more choice with gluten free foods .other than that an excellent hotel would stay again 😀

Friends

10/10

Exceptional

06 Apr 2026

Elizabeth

I would highly recommend this hotel, as soon as we arrived I knew I made the right choice. The premises looked and smelled clean, staff are attentive and helpful. Rooms were clean and the food that they have on offer is delicious. Honestly never had any issues. This was my first time in Benidorm and shall be returning to this hotel. 😊

Friends

10/10

Exceptional

10 Mar 2026

Dennis

Lovely room, great powerful hot shower, towels changed every day, cleaners in every day. Great choice of food and entertainment.

10/10

Exceptional

09 Mar 2026

Paul

No complaints it's just a really good hotel.

Partner

8/10

Excellent

24 Feb 2026

Julia

Great location, great staff, lovely food, room was small but very clean.

Family

10/10

Exceptional

17 Feb 2026

LINDSEY

Fab

10/10

Exceptional

16 Feb 2026

Jannine

Location fab

10/10

Exceptional

15 Feb 2026

David

Very comfortable stay. Excellent room and very comfy bed

10/10

Exceptional

08 Jan 2026

Mary

Excellent stay

Leisure Partner

10/10

Exceptional

03 Dec 2025

Kim

Could not fault hotel staff or food all good

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

Sally

Lovely rooms, Amanda on reception is excellent and so are the other staff.

Partner

10/10

Exceptional

30 Sep 2025

Paul

Fantastic hotel, great location

Friends_and_family Friends

10/10

Exceptional

07 Jul 2025

Mrs sharon

Fantastic hotel literally cant fault it !

Such lovely staff, beautiful rooms they have thought of everything you could need, food is amazing great choices, great entertainment even have there own pub, so many people re=book,

Business Family

10/10

Exceptional

01 Apr 2025

Martyn

Very clean cheap
Drink
Prices

Friends_and_family Family

8/10

Excellent

29 Mar 2025

Angela

Food not great that's my only fault

Leisure Partner

10/10

Exceptional

27 Mar 2025

colin

Location, location, location

Perfect location right on the strip. Despite this the rooms were quiet . Best hotel ive stayed in Benidorm and ive stayed in a few. Excellent staff . I can't fault the hotel . If you want to be in the lively area then stay here. Buffet food to a high standard . Select pool view

Partner

10/10

Exceptional

26 Mar 2025

Vanessa

What's not to love?!

Stayed a couple of times now. Modern, clean, right on the strip. Staff were all superb and friendly. Food was brilliant too! Will definitely be back again! Book the spa early into your trip!

Partner

10/10

Exceptional

16 Mar 2025

Craig

Had a lovely stay as a group of friends,staff were lovely and very helpful. Food was amazing

Partner

8/10

Excellent

04 Mar 2025

Carol

A comfortable stay

A very good stay for my friend & I.
A welcoming reception for check in.
All staff polite & helpful.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2025

Philip

Excellent food couldn’t fault it for the choice very well presented lovely pool area in the heart of everything

Leisure Partner

10/10

Exceptional

15 Feb 2025

Sharon

Lovely hotel great location food was excellent

Partner

10/10

Exceptional

20 Jan 2025

Teresa

Lovely hotel

Friends_and_family Family

10/10

Exceptional

13 Jan 2025

Michael

January benners trip

Great hotel, perfectly located and clean .
3 rd time at this hotel.

Friends_and_family Friends

8/10

Excellent

11 Jan 2025

Suzanne

Lovely hotel

My husband and I both enjoyed our stay in the Ambassador II. We had a room overlooking the pool on the first floor. There was noise from the bars across the road but it was fine with the balcony doors closed. Good food in the buffet at night and we enjoyed the entertainment in the bars.

Partner

6/10

Pleasant

28 Dec 2024

david

Food quality

Not one meal was warm.quality of food very good.but if it was hot it would have been palatable.

Partner

6/10

Pleasant

27 Dec 2024

Maurice

Chaotic Xmas dinner

Majority of staff were stern and unfriendly.Clesning was not up to standard, dust under beds, floors never washed all week ,and one day room not cleaned had to chase after cleaners
Xmas meal was a disaster. Split into 2 sitting which meant approx 300 people were queuing to gain entrance , resulted in large and lengthy queues waiting for vegetables and turkey . It must have taken 30 minutes for everyone to gain access, instead of being relaxing it was Avery bad experience .would not recommend this hotel over the festive period

Partner

10/10

Exceptional

13 Dec 2024

Ewing

Great hotel food excellent could not fault the hotel

Friends_and_family Friends

10/10

Exceptional

11 Dec 2024

Pamela

Second visit to this hotel and as good as ever. Bedrooms spotless as is hotel itself. Fantastic range of food on offer to suit everyone. Great to be able to visit 3 bars within the hotel, especially on a chilly night. Entertainment on in all bars plus happy hour 8 until 9 pm. Cannot fault the hotel, definitely 10/10.

Leisure Friends

10/10

Exceptional

05 Dec 2024

Michelle

I stayed here for a week and I had a blast I would be staying here again

10/10

Exceptional

06 Nov 2024

Callum

N/A

Leisure Family

10/10

Exceptional

28 Oct 2024

Bryan

Property has been recently renovated and the place is very nice. We have stayed many times in the past and it was tired and worn, not now. Also. We were half board, the standard of food and service was excellent.

Leisure Family

10/10

Exceptional

24 Oct 2024

Lance

Great hotel. Food good. Entertainment BRILLIANT

Leisure Partner

10/10

Exceptional

15 Sep 2024

Robert Andrew

We’ve found the Ambassador to have the best food options out of all the hotels we’ve stayed at in Benidorm. Plenty of choice especially at breakfast.

Leisure Family

10/10

Exceptional

09 Sep 2024

James

Nice clean friendly

Friends_and_family Friends

8/10

Excellent

16 Aug 2024

Dawn Marie

Pool area overcrowded

Friends

8/10

Excellent

16 Aug 2024

Kevin Roger

Reception staff so helpful, rooms very clean, restaurant excellent, Pool area was the only downside, overcrowded and rubbish everywhere

Leisure Friends

10/10

Exceptional

20 Jul 2024

Natasha

Lovely hotel food really good quality and something for everyone.

Friends_and_family Family

10/10

Exceptional

14 Jul 2024

Brian

Great hotel

Great hotel on the strip. Hotel modern and spotless. Only issue is the noise from bars close by which goes on most of the night which we could hear even when we were on the ninth floor

Partner

4/10

Poor

20 Jun 2024

Jerry

Like going to a party at a nursing home. Hôtel is ok but surrounding area is a dirty dangerous slum. Good for cheap drinks and low life.

Leisure Self

10/10

Exceptional

02 Jun 2024

Bradley

Ambassador playa 2

Beautiful hotel, great bars, great music, great location and the food was fantastic with loads of options and daily specials.
We had room 2219 which was straight on top the western saloon bar which was noisy to say the least but we loved the liveliness of it! All in all brilliant stay

Partner

10/10

Exceptional

24 May 2024

Brian

Fantastic hotel clean,food was amazing,staff all lovely,will definitely revisit

Leisure Friends

8/10

Excellent

23 May 2024

Julie

Food and facilities were very good at the hotel.The 2 bedroomed room we had didn't have a door on the bedroom so was very disappointed. The pool area was very clean even though very busy.There was a grumpy receptionist that wasn't helpful as i was trying to organise my husbands 70th birthday whilst there.They did leave a bottle of cava for him in our room but we had already arranged a meal for our group so wasn't used.Wouldnt book a 2 bed family room again as its just not worth the extra money.

Leisure Partner

10/10

Exceptional

15 May 2024

Jacqueline

First class

8/10

Excellent

29 Apr 2024

David

Dave Spain

Hotel is very clean and well positioned.

Friends_and_family Family

8/10

Excellent

25 Mar 2024

Patrick

We like the proximity to downtown. It’s on the busiest bar/club street. The downside of this was the noise from the street.

Hotel was clean. Staff was friendly. The food was a huge buffet. At the buffet, you would have to pay for beer and wine which is understandable, but we also had to pay for soft drinks which I think should’ve been included.

The bathrooms are very small including the shower area. Our shower drain stayed clogged entire stay and water would pour into the bath floor. We stayed in March which they consider to be winter, therefore they had no air condition allowed to be turned on. Our room stayed hot and we had to keep the balcony doors open the entire stay, which in turn made it noisy from the street level. That was our biggest complaint. My wife dislikes that she had to pay for coffee in the room. I also disliked that the parking garage in the basement was $20e a day and was extremely tight to park a very tiny SUV in. Plus each time you would leave the parking garage, you had to pull up to the gate, walk through the door and push a button and ask them to open the gate. It was very inconvenient. There is on street parking but it’s regulated for certain times only.

The pool was great, the pool area and general area was very clean. The staff was always friendly. The indoor bar was great as well. The bus stop is very close and convenient if you need to bus in.

The walk to the ocean is very close and if you like to hike, you can hike directly to LaCruz

Leisure Partner

10/10

Exceptional

22 Mar 2024

PETER

March Break

location was fab, food excellent rooms, were comfortable and staff were friendly and helpful. the spa was so relaxing. would definitely book again

Partner

10/10

Exceptional

22 Mar 2024

Gillian

Loverly hotel.

Loverly hotel situated perfectly. Staff are amazing and polite except the (I think restaurant manager) who was incredibly rude and abrupt.

Partner

10/10

Exceptional

14 Mar 2024

Elizabeth

Very good all round.

10/10

Exceptional

05 Mar 2024

Neil

Very clean & friendly hotel. Location perfect for us in the middle of everything & very near to the beach - friendly staff & discounted bars next door

Leisure Friends

10/10

Exceptional

29 Feb 2024

Elizabeth

First class hotel. Clean rooms Friendly staff. Food very good. Great location.

Leisure Friends

6/10

Pleasant

19 Feb 2024

Robert

The hotel is in a central location but it is loud inside and out all night. You can’t leave doors open for fresh air. The air conditioning was not on so rooms stuffy and unpleasant.

It’s not a 4* hotel - extra charges for everything including coffee tray replenishment, pool towels etc. The toiletries in the bathroom never replaced. Floors not cleaned at all during a weeks stay. Balcony never brushed or mopped after rain made it dirty.

The hotel accepted massive groups of teenagers, football team, they were loud and completely decimated the buffet that was so so slow to be replenished. The food was ok but always luke warm and lacked any variety.

Overall a very average hotel where you’ll struggle to sleep.

Leisure Friends

10/10

Exceptional

15 Feb 2024

Tyler

Staff in all departments were very helpful & friendly, food was amazing,it was great having 2 bars to choose from entertainment every night very central location will definitely be back.Thanks for a wonderful break

Leisure Friends

10/10

Exceptional

14 Feb 2024

Tyler

Liked everything about this hotel from reception staff when we walked through the door till we left very welcoming & friendly had great nights in the bars hardly went anywhere else & food was lovely & plenty will definitely be back

Leisure Friends

8/10

Excellent

11 Feb 2024

Trevor

Great hotel very modern and fresh , choice of food was always good.
Only negative is you have to pay 18€ to use the indoor pool for upto 2 hours

Leisure Partner

8/10

Excellent

06 Jan 2024

Elaine

Fantastic location for bars and shows

Sun loungers need renewing

Leisure Partner

10/10

Exceptional

05 Jan 2024

Shirley

Stay at the Ambassador

We were very impressed with the hotel but we had a problem with the lifts as we dont think you have enough for the size of the hotel as the waiting could be quiet long also the wifi wasnt very good i put this down to the ammount of people using it but this hasnt put me off as the hotel really lived up to expectations

Friends_and_family Friends

10/10

Exceptional

20 Dec 2023

Vivian

Just the best

This hotel is at the heart of the new town and os one of the best. The staff are just so friendly and helpful. Paco and Jesus have served in the concert bar inside and out for years, say hello. Son amigos.

Partner

10/10

Exceptional

14 Dec 2023

Ian

Highly rated

Great hotel, very clean, excellent food and entertainment

Friends_and_family Family

10/10

Exceptional

27 Nov 2023

Patricia

Convenient to all we wanted to do

Leisure Family

10/10

Exceptional

10 Nov 2023

Untitled

Really enjoyed my stay. Hotel is lovely.

Leisure Family

10/10

Exceptional

08 Nov 2023

Lee

Great hotel just what we was looking for
Very modern and the food is out of this world
Only change and not a huge issue as loads of free parking 10 min walk away is 20euro a day to park car is £££££
Over all 10/10

Partner

10/10

Exceptional

21 Oct 2023

alexander

Great stay at ambassador. Have stayed there many times zak

Partner

10/10

Exceptional

16 Oct 2023

Nigel

Fantastic hotel....2nd time ive stayed there....so clean

Partner

10/10

Exceptional

18 Sep 2023

Paul

Everything from start to finish of our stay was perfect in everyway possible, looking forward to going back next year

Leisure Family

10/10

Exceptional

16 Sep 2023

David.C Cyril

It was well-known

Leisure Partner

10/10

Exceptional

10 Sep 2023

Kelly Jane

Had a lovely stay here. Clean comfortable and the staff are friendly and very hard working. Would highly recommend.

Friends_and_family Friends

10/10

Exceptional

02 Aug 2023

Christine

The hotel gone through refurbishment and is lovely would highly recommend

Partner

8/10

Excellent

21 Jun 2023

Verified traveler

Nice enough

Hotel is modern, clean and smells lovely. Had a lovely pool/street view room. Pros are centrally located, soundproofed doors, rooms nice, price was good. Cons could not get a bed around the pool for love nor money, food wasnt great ie pork vindaloo chops, broccoli cheese, chips, croquette with gravy etc nothing matched. Gave up after first few attempts. Never went to evening meal even tho it was included as breakfast and lunch was not great. Overall had a lovely week but used as a base only.

Partner

8/10

Excellent

13 Jun 2023

deanna

Unfortunately definitely caters for brits

The hotel itself is very nice . Very modern looking and the amenities are brilliant.
Beds are somewhat comfy but rhe pillows are awful.
Foodwise. Quite a large variety. However....no oranges at breakfast and for tea every single dish was british apart from the occasional 3 meals that are \"special', of which, ironically, none were spanish.
They served indian one day, chinese and mexican on two others.
Extremely disappointed in the food. There was not a single spanish dish on any of the nights and that was our biggest peeve. We were in spain . Its part of the experience to eat the cuisine. Yet none was on offer.
If i wanted to eat british food, i would have stayed home.
The food wasnt the best quality either. But there was plenty to choose from.
On arrival we also had problems.
They gave us our key card, we proceeded up to the room to be greeted by a woman in a towel. Hotel staff had no idea how the room was already occupied as they said that itd been allocated to us and there was noone elses info in their system for that room

Partner

10/10

Exceptional

05 Jun 2023

Philip

Lifts food entertainment sun beds location disabled are welcome

Leisure Partner

10/10

Exceptional

23 May 2023

Paul

food Excellent , staff great , facilities like the Spa & Massage Superb
12th Time staying here & will defnitly be back
Paul Dublin Ireland

Leisure Friends

10/10

Exceptional

03 May 2023

Russell

We enjoyed our short stay it was just what we needed, refurbished clean and friendly.

Leisure Family

10/10

Exceptional

27 Apr 2023

John

Great hotel

Excellent hotel, food really nice only cons were you were given 2 sachets of shower gel and shampoo and, no glasses in room only 2 paper cups these were never replaced throughout our stay and you had to pay to replace tea and coffee tray.

Partner

8/10

Excellent

23 Apr 2023

mark

Good for the money but not comfortable beds

Hotel is nice in great location beds not comfortable food very average friendly staff

Friends_and_family Friends

10/10

Exceptional

18 Apr 2023

Karen

Great Hotel

Ambassador playa II, absolutely smashing. From check in to check out. Nice pool area, reasonably priced drinks, great room with the best shower ever. Food was faultless. Could not recommend enough. We will be back x

Friends_and_family Friends