Name: Hotel Servigroup Nereo
Address: Avenida L'Ametlla de Mar 12, 12, Benidorm, 03503, ES

8/10

Excellent

17 Jun 2026

Matthew

.

10/10

Exceptional

16 Jun 2026

Stephanie

I love this hotel. I've stayed there twice now and have enjoyed both times (in June '23 and '26). There wasn't any struggle to get sun loungers, there are plenty of them and lots of room by the pool and on the terrace - sun all day too. It's quiet but in a super convenient location to the strip and the beach. The staff are really friendly and helpful. Rooms are nice, kept really clean and the beds are comfy.
The breakfast is brilliant, plenty of choice and English sausage and bacon.
Only three tiny points to make - the toilet door doesn't give enough privacy in the rooms, I think changing the complimentary shampoo in the shower for body wash would be more useful, and the cocktails could be better made.

Would I stay here again? 100% absolutely.

Family

8/10

Excellent

16 Jun 2026

William

Great location, good size room

Self

10/10

Exceptional

26 May 2026

Gary

Staff & premises was brilliant
Staff & cleaners were brilliant

Will defiantly stay again 💙

10/10

Exceptional

23 Apr 2026

Craig

Excellent no complaints at all

Friends

6/10

Pleasant

14 Feb 2026

Colin

The hotel needs a bedroom refurb

Partner

10/10

Exceptional

28 Oct 2025

william

Very attentive staff and excellent food

Self

10/10

Exceptional

12 Oct 2025

Sharon

Staff very helpful, hotel very clean, would have liked the rooms to be a little more soundproofed.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Darren

Top class

8/10

Excellent

24 Aug 2025

Alan

Week in Benidorm

Hotel nice and clean.Pool lovely,bar products ok.Restaurant for food rather than the bar.Which does do a limited menu for snacks.

Partner

10/10

Exceptional

31 Jul 2025

Fabian

Great place to stay & enjoy the amenities!

Business_and_leisure Family

8/10

Excellent

15 Jul 2025

Ms

Lovely clean hotel with friendly and approachable staff.
Room for 3 was nice with air conditioining and a small fridge.
Bathroom was a good size although the water would go over the shower tray even when we tried to move shower head many different ways.
We didnt have a pool side room and i can understand why it would be nice view. We had car park so didnt use our balcony as much as we may have. Overall nice hotel which was a short walk to the beach and 30 mins walk from Old Town.

Family

8/10

Excellent

13 Jul 2025

robert

Nice hotel good location for morgans tavern and neptunes

Leisure Partner

10/10

Exceptional

21 Apr 2025

Stacey

Weekend trip

Great location , friendly staff , breakfast good lots of choice

Partner

10/10

Exceptional

23 Oct 2024

Daniel

Fantastic!

We had booked out of our original hotel due to poor standards, but we were pleasantly surprised when we checked into this fantastic hotel. Every member of the team we spoke with provided excellent service, and the hotel was spotlessly clean. The entire team was proficient in English, and I even had the pleasure of speaking with a lady from the UK who worked at the reception. On check-out, they offered us luggage storage facilities and allowed us to access the hotel facilities until our late evening pick-up. I will definitely be staying here again.

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

Christopher

Nice hotel with good facilities. Check in and out went like clockwork.

Leisure Friends

10/10

Exceptional

19 Aug 2024

Ruth

Receptìon staff friendly, helpful.
Breakfast was wide choice and delicious.
Location great - right near strip, beach and shopping but far enough so still quiet.
Beds comfy.
Pool warm and no problem getting sunbeds.
Bus stop is few mins walk , means easy to travel around all benidorm.
Would stay here again!

Leisure Partner

6/10

Pleasant

27 Jul 2024

Kevin

Mixed bag.....

Hotel itself was kept clean albeit a little tired in places.

We had requested a family room, sadly it was a normal sized room with an extra bed crammed in. This left no room whatsoever.

Food in restaurant for breakfast and lunch was very good, nice selecrion and very tasty.

Major downside is the room walls are very thin and noise carries easily.... We had to listen to a women getting given a good time by a couple of mails for most of our last night. Not a great end to a short break

Friends_and_family Family

8/10

Excellent

22 May 2024

Paul

Great little hotel

Excellent location, Very clean, quiet at night, nice pool, amazing breakfast, I would 100% recommend this hotel if coming to Benidorm on a party

Friends_and_family Friends

10/10

Exceptional

05 Apr 2024

Shaun

Best hotel in Benidorm.

Absolutely cannot recommend this hotel enough. Make sure and book a poolside room and you get the benefit of a distant sea view too. Staff amazing and friendly and they keep the place immaculately clean.

Self

2/10

Poor

27 Sep 2023

Jason

Poor service

Booked a pool view room with the hotel before I arrived and paid a lot of money for this and was told there was not a room booked plus the room I was given to myself was very small only 1 power socket ontop of the bed to charge phone and walls were paper thin can hear people conversations complained to receptionist about bar staff short changing me when I arrived paying for 2 drinks hand over a 20 euro was told it was a ten only had 20 euro when I arrived was told I would be contacted about room and money by the hotel manager ask a few time was not available will not be back
room cleaner we’re excellent

Self

10/10

Exceptional

14 Feb 2022

christopher

Lovely hotel

Great welcome, very helpful. Seems a popular place.

Partner

10/10

Exceptional

16 Dec 2019

Stephen

Staff was great hotel and food was great. Also class location.

Friends_and_family Family

8/10

Excellent

24 Aug 2019

Verified traveler

Very clean rooms, big balcony, comfortable beds and excellent blackout curtains.
Fridge good touch but needs kettle in room.

Leisure Friends

8/10

Excellent

30 Apr 2019

Verified traveler

Birthday

Very enjoyable

Family

8/10

Excellent

29 Apr 2019

June

Metro Hotel

Horrendous road works all day every day which we should have been informed about but weren’t. Nice hotel but doesn’t have warrant 4 stars.

Partner

6/10

Pleasant

23 Feb 2019

Verified traveler

I found the reception staff indifferent
Not rude but indifferent
Especially regarding the road works outside and the extemelly dangerous road crossing and tiny access they provided
They failed to notify that most of the popular visiting points were blocked by road works
Ie the old town. No bus access
La cala. No bus access
They could have put an advise on the reception
I even asked for the bus number to the cala and they told me but given that at this time most of Benidorm is being dug up they could have warned guests
The room cleaning people were excellent though
The food was nice and the hotel immaculately clean but that reception staff were very indifferent and given that they’re many competing hotels in that vincinity you’d think they’d be a bit more friendly and informative
I don’t think I’ll stay there again
I used to live in Benidorm so luckily I knew how to get around.

Business Self

8/10

Excellent

20 Apr 2018

Verified traveler

Great hotel that I've used many times before which tells it's own story. Been using this hotel for many years on visits to Benidorm but have to say I think the food on offer has lost appeal for some reason. Quality and choice do not seem as good as in the past. Rooms are still very reasonable though and cannot fault service or staff.

10/10

Exceptional

19 Jul 2017

Verified traveler

Convenient Location

Spent a few days here good choice of food well replenished great quality for a three star

Bar Staff could do with being a little more attentive and happier

The rest of the staff are very friendly

10/10

Exceptional

13 Jul 2017

ROBERT

Exeptionally good

One of the best hotels that I have stayed in in Benidorm

10/10

Exceptional

05 Jul 2017

Raymond

Just returned from this hotel

Very impressed with the hotel staff and food quality, would recommend to families with young children as it’s not over run with stag and hen parties.

Partner

10/10

Exceptional

03 Jan 2017

Howard

An excellent hotel to bring in the New Year. The Gala Dinner was superb.

Partner

10/10

Exceptional

02 Aug 2016

Verified traveler

Very friendly staff, great variation of food available in the restaurant

8/10

Excellent

20 Jul 2016

John

Benidorm July 2016

Great location...everything is walking distance if you dont mind walking? Hotel is maintained very well, not a true 4 star though, the shower in my room was amazing, it was so powerful, food is very average sometimes bland, staff very good and helpful, the fixtures and fittings are a bit cheap, but it all does the job, would go back, but for some reason compared to nicer places, Benidorm hotels seem overpriced for what you get, if you need to go to Benidorm this is a good hotel

Family

6/10

Pleasant

16 Feb 2016

rob

Had to buy water with your tea

Partner

6/10

Pleasant

23 Nov 2015

Verified traveler

Benidorm fiesta

Hotel was nice an clean, staff pleasant and helpful,but food for us was not great,not really hot enough no matter what time you went to the dining room

Partner

10/10

Exceptional

11 Nov 2015

John

Great location. Would definitely stay again.

Family

8/10

Excellent

15 Sep 2015

lloyd

Solo get away

Good bit bland hotel and staff great

8/10

Excellent

20 Jun 2015

diane

lovely hotel close to shops and beach\n

good holiday only got purse stolen in one of the shops

10/10

Exceptional

19 Sep 2014

Bushbabe.

Good 3 Star.

Stayed here for a week in September, this is the 3rd time and I will be back.
I like the location, near everything without too much noise. The hotel is spotless and the staff good.
The guests are mainly mature couples.

10/10

Exceptional

01 Sep 2014

Mcluckie

Holidays

Great hotel everything great.only bad thing pool a wee bit small.great holiday over all.

10/10

Exceptional

29 Aug 2014

Sunnyindygirl

Excellent

Location perfect for families, no scrambling for sunbeds, spotlessly clean & nice rooms. Good quality food and show cooking ( incl.fresh omelettes & pancakes everyday ). Only issue sometimes food could gave been hotter but there is a microwave & entertainment wasn't catered for younger crowd. But staff very helpful , no rowdy hen & stags and also a free trip to Benidorm palace is a must :) def be back

6/10

Pleasant

05 Jul 2014

Mel

Good hotel

Had a nice 4 day break in the Hotel Nereo. Hotel was very clean, rooms were modern and well maintained. The food was of good quality however limited choice for a veggie! And needed to be hotter. There are other Servigroup hotels which are in a more central location.

10/10

Exceptional

23 Jun 2014

Lynn

Last-minute break

Loved the view from the huge corner balcony (room 704). Bathroom had been recently modernised as it had a \"wet room\" style shower.
We were only there for 4 nights yet the cleaner came in every day.
Choice of food at dinner was excellent.
Modern reception and lounge area.

10/10

Exceptional

01 May 2014

colin edwards

Very clean, good food and staff friendly

Nice hotel, very clean and tidy and the staff are very helpful

10/10

Exceptional

02 Jul 2013

Steve

Fab Hotel

Excellent location. Very clean and well kept hotel. Difficult to fault anything.

10/10

Exceptional

18 Nov 2012

Ken

A little bit off the beaten track

This is an excellent hotel and I was very surprised to learn that it is due a refurbishment in the new year. That said, we go to Benidorm mainly for the nightlife, and the hotel is slightly far away from the main entertainment centre. This would not really have been a problem had we been blessed with decent weather, but we were not and were thus marooned for 4 of our 8 nights. Fortunately, the low-key entertainment in the hotel was of a good standard, and the 2-for-1 drinks offer ensured a jolly time.

Family

10/10

Exceptional

18 Nov 2012

Barry

Excellent Hotel

No complaints about the hotel which will be refurbished commencing in January. A little far away from outside entertainment mainly because of the poor weather raining 6 out of 8 days. Hotel entertainment, food etc very good

Family

10/10

Exceptional

02 Nov 2012

Verified traveler

near to the beach

very good hotel for eveything you need

Family

10/10

Exceptional

31 Oct 2012

Verified traveler

Top scores all round! We wont stay anywhere else.

This hotel is a fabulous one to stay. The food is great with plenty of choice at every meal. The hotel is perfectly situated on the flat for the sea front, the outdoor market, the indoor market and shops. and for drop-offs. There is a very good entertainment programme if you dont want to venture far afield, and the drinkd are fairly priced. There is a sun terrace, and also a bar serving the pool area. We love this hotel and we will not look for anywhere else to stay.