Name: Melia Benidorm
Address: Avenida Doctor Severo Ochoa, 1, Benidorm, 03503, ES

6/10

Pleasant

10 Jun 2026

stanley

We have stayed in the Melia Benidorm many times over the past 20 years, we have enjoyed it very much and why we continued to return. The pool area is excellent with no problems. We feel now though the Hotel is getting a bit old and behind the times. Nothing has changed for years, it's no longer up to date and requires modernization. Things like no USB plugs in the rooms or public spaces, the bedroom had satellite TV, but the UK channels not working. The wooden panelling is old and water stained, bit of a 1990's throwback. The bar is boring and very old fashioned. The decor is the same this past 25 years and really beginning to show. We also found the standard if food to be not as good. Plenty of choice but just seems to be using cheap products and poor quality food. Whilst we have enjoyed our time at the Melia it's now time to move on and find a more up to date Hotel with better facilities and standards.

Partner

10/10

Exceptional

03 Jun 2026

Lee

The staff were so approachable and friendly.

Partner

8/10

Excellent

29 May 2026

Susan

Great hotel
Always stay here
Very convenient

Partner

10/10

Exceptional

01 May 2026

Demys

Great

Family

10/10

Exceptional

19 Apr 2026

Peter

Great value fantastic location

10/10

Exceptional

22 Mar 2026

Simon

Nice clean hotel & friendly staff

Friends_and_family Friends

10/10

Exceptional

01 Jan 2026

ANTHONY

The room was clean, tidy and warm, staff were pleasant and helpful

6/10

Pleasant

29 Dec 2025

Andrew

Breakfast as normal very good.

Friends_and_family Friends

8/10

Excellent

19 Nov 2025

John

Very clean as always

8/10

Excellent

17 Nov 2025

CLIVE

Our room was spotless. Reception friendly staff

Partner

10/10

Exceptional

17 Nov 2025

Susan

Great breakfast choice
Staff friendly
Excellent hotel

Leisure Friends

6/10

Pleasant

06 Nov 2025

amy

The hotel was nice. The room was spacious and clean. The outdoor pool is nice, though was a bit chilly in October. The indoor pool temperature was better, but there was crowded. Hot tubs were not working when I was there. There are plenty of restaurants and shops near the hotel, but they are very tourist driven and not my taste. Old town is about a 30-45 minute walk, which is a nicer area. The beach is about a 10 minute walk, and is beautiful. My biggest issue is that I was charged extra fees after checking out, which I only found after returning home. I did not use the mini bar or buy any drinks or food in the hotel restaurant or bar. No one will respond to me about the extra charge and I did not receive any invoice. It’s too bad. It’s a nice hotel, but I would not return because of this.

Leisure Friends

10/10

Exceptional

21 Oct 2025

Harry Oliver

.

10/10

Exceptional

14 Oct 2025

Louis

The breakfast buffet was something else! It brought out my inner fatty because there was so much good quality, fresh food. Highly recommended.

The location was perfect, the pool was quiet, spacious, and the bar was good. Thebpaper cups were a bit disappointing though. However, the bar upstairs was beautiful. A proper sun trap, with beer glasses in the freezer. That was a nice touch.

We'll definitely stay again!

Leisure Family

10/10

Exceptional

05 Oct 2025

Joseph robert

Staff were very helpful, very clean and tidy.
Will definitely return again.

10/10

Exceptional

01 Oct 2025

Kim

Any problem we had was alway sorted out by the friendly reception team

10/10

Exceptional

28 Sep 2025

Sameer

Room was lovely big and spacious and so was the bathroom and the pool is big and wasn’t freezing considering it was September , the gym isn’t good I can’t say anything good about that lol but the rest was great, the jacuzzis in the indoor pool are both not working which sucks but otherwise a good place I would stay again.

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Ben

Really nice hotel. Very clean and the pool
Is great! Will definitely be returning

Leisure Friends

10/10

Exceptional

05 Sep 2025

Paul

Nice hotel with lovely pool area

Leisure Partner

2/10

Poor

04 Sep 2025

Richard

Drab, dated, and dirty. Rude staff. Improperly labelled food. Meat and dairy hidden amongst “vegan” dishes. Terrible local area.

Leisure Family_with_children

6/10

Pleasant

02 Sep 2025

Simonne

It was ok some parts dirty and far out for location

Leisure Friends

4/10

Poor

02 Sep 2025

Lee

Rooms not clean,sheets not changed,the gym has hardly any equipment.

Leisure

10/10

Exceptional

30 Aug 2025

MARISOL

Loved our stay at the Melia, the outdoor pool is amazing! The staff is also outstanding!

Leisure Family_with_children

6/10

Pleasant

02 Aug 2025

Gustavo Daniel

Not a nice experience for us

Meliá has a big hotel structure in Benidorm. Facility and amenities are nice but the service is strictly by the book and such a big hotel quite crowded, make it not enjoyable.
Check in was only allowed after 4pm, the big and nice swimming pool premises were closed at 8pm, having staff “pushing”us out of there even before the hour (no chance to, at least, stay there enjoying the end of the afternoon).
Breakfast got a wide variety of food and drink but the quantity of people served there goes against the quality and comfort to make it enjoyable. Once again, staff was punctually closing doors …
Finally, check out was 12pm sharp, having staff 15 minutes before the hour, knocking the door to remind us to leave
Definitively, not a nice experience for us

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Andrew

Always love this hotel in a great area

Leisure

6/10

Pleasant

21 Jul 2025

Leslie Hans

We have been visiting Benidorm every year for the past 15 years (allowing for the pandemic) and for most of those visits we stay at the Melia, however I am sorry to say that this will be the last time we stay here. The hotel itself is lovely, the staff and amenities are great, but the “all inclusive” nature of the hotel has produced a drop in standards that you would never have experienced before the all inclusive option was available. Typical examples of this include the 9am race for sunbeds, people actually racing each other to get a sunbed, then the inevitable arguments when someone gets a bed someone else wanted! Also people walking around inside the hotel in shorts or bikinis, when I asked a member of staff about this they said that they don’t even try to enforce the dress code any longer because the guests argue about the rule. I like the Melia but I will now stay somewhere else that maintains standards rather that give in to the clientele it’s attracting

Leisure Partner

6/10

Pleasant

10 Jul 2025

Dale

The hotel was very very busy and check out took a very very long time. There were only 2 staff on checkout, not enough for the size of the hotel

Leisure Partner

10/10

Exceptional

25 Jun 2025

Mary

We have stayed at this hotel a few times when we have been to Benidorm and we are very comfortable there the staff are very friendly and helpful and the rooms are very nice we choose to have bed and breakfast and the food at breakfast is quality and a lovely selection for everyone for everyone we will definitely stay there again

Leisure Partner

10/10

Exceptional

22 Jun 2025

Jane

‘The Level’ Benidorm was excellent. Reception/bar staff were friendly, very helpful and knowledgable. They recommended a wonderful restaurant for our last night.

Leisure Friends

10/10

Exceptional

19 Jun 2025

Caroline

Ten out of ten thank you

Fabulous staff were more than helpful enjoyed our stay very much thank you

Partner

8/10

Excellent

04 Jun 2025

Karen Mary

The Hotel was very clean spacious and has everything you need for a good holiday. Great pool, a lovely little gift shop and spa, the Entertainment was very good in the evenings. Great for families, the bar prices where fair i felt. I really enjoyed the Breakfast lots of choice to have and the cofffee was nice. Our room was clean and Tidy but for two nights i didnt sleeo to well every time i turned over the bed moved with me it was as if it slid a cross the floor. I was going to speak to the reception to ask for this to be fixed but the next day it was the way it should be. I think someone realised in house keeping and fixed the bed. Anyway apart from that it was a lovely stay at the Hotel and all the staff where very helpful and friendly and made us feel welcome.

Friends_and_family Family

8/10

Excellent

03 Jun 2025

emily

Hotel is in a perfect location, room was comfortable and clean. Food choice was good. Issues are with the staff. The bar staff are incredibly rude. Prices change day to day. If they see cash then pice is always higher. Male bar staff are inappropriately nice to women to the point of being creepy.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Jon

Excellent peaceful base for a Benidorm trip

6/10

Pleasant

28 May 2025

Angela

Breakfast had lots of options and was good. The beds were big and comfortable but we had a major issue with housekeeping. On the second day, I had to chase reception so our room would be cleaned, and when they went, they didn't even empty the bins which were full to the top with dirty nappies. On the third day, I had to chase again. After loads of chasing, housekeeping came with towels and weren't even going to change the sheets, I had to ask for the sheets to be changed. On the fourth night, again our room was neglected and not done. I had to speak to guest experience and they said our room would be done at 11am but it wasn't and I had to complain once again. Housekeeping did our room at half past 12 after I complained. They were very apologetic and gave us cheese and a bottle of champagne and let us do free late check out but the champagne was left in the room because we had our 7 month old with us so we weren't going to drink. Besides that bad experience, we enjoyed the outdoor pool, which has a massive area to lay in the sun and the pools are quite big. Only disappointing factor is that they only open the pool at 9am. Would have been nice to be able to enjoy it earlier in the morning. For a 4star hotel I expected better. Management did have good intentions with their offerings but in the end it didn't really compensate for what we went through.

Leisure Family_with_children

8/10

Excellent

21 Apr 2025

Verified traveler

The mattress and pillows are aleays amazing at the Melia hotel chain.

Partner

6/10

Pleasant

21 Apr 2025

Calum

Plenty of food available for breakfast but not that good of quality. Apart from that it was quite a nice hotel but noisy with the downstairs entertainment. But that’s to be expected. Overall half decent hotel.

Leisure Friends

6/10

Pleasant

17 Apr 2025

Keith

Could do with an update yea and coffee not replaced in rooms and rooms were cold

Partner

10/10

Exceptional

20 Mar 2025

james

Without doubt. The best hotel we've stayed in when coming to Benidorm. Check in staff friendly and helpful. Dining room staff the same. Rooms modern, clean and plenty of room.

Will definitely stay ahain.

Business_and_leisure Friends

8/10

Excellent

10 Mar 2025

Alex

.

4/10

Poor

04 Mar 2025

DANIEL

Gone down hill

3rd time returning this hotel and each time has gone more down hill
Noisy that’s mostly guests in rooms moving things about u hear all the scratches on floor and doors slamming
Food is poor cold and limited during the week but picks up at bit at weekend when the Spanish decent on the hotel but also very noisy also the waiting staff seemed like they didn’t want to be there and definitely no service with a smile
Check in took over 25 mins with all the checks
I won’t be using this hotel again and I as a little disappointed

Partner

8/10

Excellent

14 Feb 2025

Adam

Good but a bit far away.

It’s a good hotel, clean, tidy & friendly staff. It’s a long way though from the town, good if you want quiet, not good if you want to be in the nightlife area.

Partner

10/10

Exceptional

11 Jan 2025

Susan

Amazing hotel!

An amazing hotel with the comfiest beds and pillows I have ever slept in! Beautiful environment, staff very friendly and helpful, will definitely stay again!
We did not use any services as we stayed just one night, but I can’t wait to go back and try everything!

Partner

10/10

Exceptional

09 Jan 2025

Leah

Fantastic

Such a beautiful hotel and great location we will visit again

Partner

6/10

Pleasant

03 Dec 2024

Vero

Demasiada gente y no hay organizacion para atender a Tantas personas, habitacion basica , no es lo habitual.en.la Cadena Meliá -

Leisure Family

8/10

Excellent

02 Nov 2024

Lindsay

We really enjoyed our stay at Melia Benidorm –
It’s got a great feel to it with a lovely pool area, just a couple of minor issues. Housekeeping could have been a bit better, as used cups and glasses in the room weren’t washed or replaced regularly, and toilet rolls weren’t replenished
until there was about 5 sheets left!. That said, the staff were very friendly and helpful, and the location was fantastic – just a 10-minute walk to the beach, with Benidorm Palace up the road and the fantastic Paradiso restaurant only a few hundred meters away! We’d definitely return!

Friends_and_family Family

8/10

Excellent

23 Oct 2024

john

Before I booked the media Benidorm, I looked at reviews and the negative reviews. I found to be totally inaccurate in my experience staying there this time, I experienced no issues whatsoever

Leisure Friends

10/10

Exceptional

22 Oct 2024

stephen

Great hotel perfect location staff friendly and helpful lots of bars restaurants and shops nearby far enough from the noise but close enough to walk. Beach 5 mins away perfect

10/10

Exceptional

21 Sep 2024

Leslie

Great hotel, we stay here everytine we visit benidorm

Leisure Partner

10/10

Exceptional

18 Sep 2024

Kate

Beautiful 4* hotel
Fabulous pool area with established trees for natural shaded areas.
Delicious food at the buffet restaurant, plenty of freshly cooked choices.
Spaces clean rooms.
Highly recommend

Partner

2/10

Poor

03 Sep 2024

Jamie

Great photos for marketing.
Rooms are dated and filthy. Bed on wheels. Move through the night!

Leisure Family_with_children

10/10

Exceptional

01 Sep 2024

Shaun

Fantastic hotel

Fantastic hotel in a great location, all staff so friendly and helpful, highly recommend!! We will be back!

Friends_and_family Friends

10/10

Exceptional

31 Aug 2024

Emma

Good food, very clean, fantastic pool and nice temperature.

Leisure Family_with_children

8/10

Excellent

23 Jul 2024

Mary

Everything was lovely at the hotel we would stay there again

Leisure Family

2/10

Poor

27 Jun 2024

Dana

Would not cancel my reservation when I wrote to them as soon as the airlines informed me that my flight was canceled. Absolutely no consideration or willingness to help me

Leisure Family

10/10

Exceptional

16 May 2024

Nicholas

This is the 2nd time we have stayed here and would highly recommend. Very helpful, friendly and welcoming staff. Great hotel 😀

10/10

Exceptional

14 May 2024

Stephen

I love this hotel, stayed twice, and will do again.

8/10

Excellent

30 Apr 2024

Matthew

Great base, friendly staff, clean and comfortable

Hotel is good, nice rooms, good location and friendly staff, Great breakfast. Great base for a long weekend away only downside was a long queue for check in....this needs to be addressed.

Friends_and_family Friends

6/10

Pleasant

21 Apr 2024

Chris

Pool was closed, building work ongoing.

Leisure Friends

8/10

Excellent

17 Apr 2024

Thomas Sean

Shame the pool wasn’t finished and there was building work across the road which was pritty noisy in the mornings which both weren’t mentioned in our correspondence apart from that nothing to complain about

Leisure Friends

4/10

Poor

25 Mar 2024

Keith

Pool area was under construction and a lidl store being built opposite the road

Leisure Friends

6/10

Pleasant

13 Mar 2024

William

Wasn’t happy with cleaning of room and noise from work being carried out at pool area if I knew this was happening then I would of changed hotels

Leisure Family

2/10

Poor

05 Mar 2024

PAULINE

Don't no where to start 4 days of hell. Building Lidl on one side. Building pool on other side drilling, banging morning until finish. Food appalling meant to be international cuisine so vile. Contacted front desk no joy unprofessional staff hadn't a clue. Kids trying to do mature staff job . Went to see customer advisor she didn't care. STAY CLEAR WILL NEVER BE BACK. HOLIDAY FROM HELL!!!!!

Leisure Partner

10/10

Exceptional

29 Jan 2024

Mark

Trip

Great

Self

6/10

Pleasant

13 Jan 2024

Gabriel

Muy por debajo del nivel esperado.

La atención del personal es muy buena. Las habitaciones muy viejas, mobiliario viejo, bastante sucio (puerta llena de dedos), colchones y almohadas deplorables, falta cubre camas, silla toda descosida! He tenido que pedir cambio de habitación por tener un olor a cerrado muy fuerte! No es el estado esperado para un hotel Meliá!

Friends_and_family Family

10/10

Exceptional

07 Jan 2024

richard

Very nice hotel

Nothing to fault. Very welcoming and efficient check-in staff, comfortable and clean. Buffet dinner and breakfast excellent and good value. Would definitely stay there again.

Friends_and_family Friends

4/10

Poor

05 Jan 2024

M

Cold food.lots no sleep.i stay a this hotel for 6 years.i will not be going back poor

Leisure Family

4/10

Poor

16 Dec 2023

Claire

Not for me

Reception area was lovely and inviting but found the rest off the hotel quite depressing. Dark wood on outside of rooms, rooms could do with a bit of attention. We always say hello to all staff however apart from the gentleman at the front of the restaurant and the reception staff we did not get any response.....how rude. Food was nice but in the evening the restaurant was like a school canteen. Would nor recommend this hotel.

Partner

10/10

Exceptional

20 Oct 2023

joe

Good base for Benidorm

The hotel is surprisingly big! But you dont notice it until your in the restaurant.
All the staff were very friendly and helpful.
Pool area was nice, clean and relaxing.
Location is good, far enough away from the night life to not affect you, but close enough to go enjoy in that it doesnt take too long to get from/to.
Only negatives, hotel needs a refresh in places. For example, the bath and toilet seat both had many chips in them. The room had lots of telephone line ports, but no USB slots, so feel like it current times they should be swapped around.
Was only B&B, lots of choice, but hot food wasnt always the hottest.
Overall, nice hotel and would happily stay here again!

Friends_and_family Family

10/10

Exceptional

18 Oct 2023

Christine

Great location for a night at Benidorm Palace. Very friendly and welcoming staff.

Leisure Friends

8/10

Excellent

08 Sep 2023

Simon John

Stayed 7 nights, everything good apart from 1 gripe, the beds, its like sleeping on hard granite, spoke with other guests they all said the same, im leaving today & all I need is sleep, could sleep for a week ! Would come back no problem but not with these beds 😄👍

Leisure Friends

8/10

Excellent

11 Aug 2023

Aron

This was a very nice hotel, but Benidorm itself is a bit touristy. Lots of other little towns along the Spanish coast that are better to visit.

Leisure Family

10/10

Exceptional

08 Aug 2023

Sarah

I loved everything

Leisure Family_with_children

10/10

Exceptional

01 Jun 2023

Ian

Very quiet at night. Reception staff very helpful, parking was expensive. Convenient for Benidorm Palace.

Partner

6/10

Pleasant

23 May 2023

Tracy Ann

Public areas and pool area are lovely. Bedrooms are tired especially the bathrooms tiles are cracked body wash no longer on the wall just holes. Had to change rooms due to issues with shower room above us leaked through the ceiling then our bath leaked flooding the bedroom. Staff were not apologetic about the issues.
Breakfast choice was amazing.

Leisure Friends

10/10

Exceptional

26 Apr 2023

Janet

Great week at the Elvis Festival, can’t wait to return next year.

Leisure Friends

10/10

Exceptional

22 Jan 2023

Afamefuna

Always great

Business

10/10

Exceptional

13 Nov 2022

kei

Great hotel. Better service than other Melias I’ve stayed at. Thank you.

Business_and_leisure Self

8/10

Excellent

29 Oct 2022

andrew

Ok to stay

Nice hotel in better area of Benidorm

Partner

2/10

Poor

15 Oct 2022

Kevin

breakfast wasn't very good, also was charged £20 for the mini bar which we didn't use, will never go back there again.

Leisure Family

10/10

Exceptional

15 Oct 2022

Raluca

Everything was fine

Leisure Friends

8/10

Excellent

12 Sep 2022

Francine

Good overall hotel

Lovely hotel. Clean and a great pool area. Rooms were clean and spacious. The only thing letting this hotel down is the women on reception. They are rude and check in takes forever. Overall a nice hotel though.

Friends_and_family Friends

8/10

Excellent

06 Sep 2022

philip

Lifts!! Always an issue and took ages to get a lift as 21 floors of guests is a big number especially when a couple of lifts are out of service.

Reception, no system, more a free for all and the staff could not see who was next so caused a little tension when checking in/out.

Otherwise, great hotel, good rooms and dining facilities (only had breakfast) pool was good with activities most days.

Overall I would stay here again but the lifts and reception issues need addressing by management.

Leisure Family

8/10

Excellent

31 Aug 2022

Sharon

Good

Second time here
Hotel a little dated but otherwise okay
Bathroom leaked when shower is in use room 462,
Slipped on floor. Reported to reception and Immediate reaction was a little unconcerning until I kicked off
They changed my room unapologetic
Lady who cleans the room nice enough but mops the floor leaving it very wet without drying , I was still in the room at the time
No replenishment of coffee tea etc
Had to go down to restaurant at Dinner time I was not full board so wasn’t allowed in couldn’t believe the grief I got for something that should have been provided previously
breakfast was nice, good choices but a little cold although there was a microwave
Didn’t use pool or other services on offer
Staff at the indoor bar were very nice and friendly
Location is Good. Lots of nice shops/ supermarkets/ bars restaurants local
Beach 10 min walk
In all still a pleasant place to stay but a little TLC needed

Friends_and_family Family

8/10

Excellent

28 Jul 2022

Ryan

Very warm?!

Amazing bed nice room with great view. Main problem for me is they teh lobby and restaurant areas are very warm and stuffy. I'm litualy sweating buckets while eating dinner it's not pleasant. Not sure if air con is broke or if this is normal. This would ut me off a return visit if honest

Partner

8/10

Excellent

24 Jun 2022

Alan

The hotel was nice and all the common areas were in good condition but the rooms were dated and not particularly clean.

Leisure Friends

10/10

Exceptional

21 Jun 2022

Angela

Had a brilliant stay

Friends_and_family Friends

8/10

Excellent

24 May 2022

alan

Nice peaceful hotel

The pool area had the look of an oasis
The breakfast was good
The evening meal wasn’t that great
We were In the level our balcony was large but with a plastic table and 2 chairs
The showers don’t work properly pulsing hot and cold
The free beer was good but other hotel in the group give spirits as well

Friends_and_family Friends

8/10

Excellent

24 May 2022

Robert

Overnight stop for Benidorm Palace

We booked this hotel for location to Benidorm Palace, as we were going to a show. Staff very friendly.

Partner

8/10

Excellent

07 Jan 2022

David

The staff were helpful and friendly despite the hotel closing down on the 10th January.

Partner

10/10

Exceptional

24 Nov 2021

GERARD

Nice Hotel close to all amenities.

Nice hotel just a short stroll from the main streets of Benidorm,lovely staff very friendly.

Partner

10/10

Exceptional

18 Nov 2021

Jimmy

All good ….

Excellent stay.
Enjoyed our breakfast & dinner.
Nice room on 22nd floor.
Small but adequate balcony.
Remember swim cap if using indoor pool.

Partner

10/10

Exceptional

28 Oct 2021

Brian

Melia Benidorm Top Level.

We stayed at the Level, which was superb, the staff are all excellent but top marks from us to Cyntia who was a Level ambassador and looked after all the clients.

Partner

6/10

Pleasant

05 Oct 2021

stanley

going downhill

We have been staying at the Melia Benidorm for weekend breaks for many years but I feel its time to move on and find somewhere else. It used to be a very good hotel and still is okay but there are definitely better for the price. The bedrooms are getting scruffy , bathrooms outdated, the non slip bit from the bath has washed away and taking a shower can be dangerous , very slippy! Maybe its just me but the mattresses seem to have got harder , its like lying on a brick and the pillows where rubbish, the patio door didnt close properly, the couch was dirty looking , I wouldnt sit on it ,a lot of the UK channels on the TV had gone from the last time we stayed, apart from that the room was clean. The hotel and pool area was as normal very nice and well cared for however the Hotel bar is becoming a joke . One barman , one beer which was flat, we waited at the bar for 10 minutes along with a few other people , no one there and eventually one barman who looked pissed off arrived , threw a beer at me , took my money without even an hello. He didnt want to be there. A hotel so large should have a good bar with a choice of beers, no wonder the bar is always so quiet, no entertainment , and dont blame covid , all the other hotels and bars where providing it , on coming back to the hotel after an evening out , we fancied a quick drink before bed , not with that barman, he barked the bar is closed!!! So off we went , luckily there is a bar next door only a few minutes away !!

Partner

8/10

Excellent

21 Jun 2021

Verified traveler

Our stay at the Melia Benidorm

The reception areas were clean and relaxing and exotic, all staff were very friendly and accommodating. Rooms clean and large and modern, these days a plus that the bathroom has a bath tub however the bathrooms are looking a little shabby now with rust on the radiator, grout missing, but overall ok but could do with updating. The pool area and gardens are a real bonus, they are very clean and beautifully kept.

Partner

8/10

Excellent

16 Jun 2021

Verified traveler

Very nice hotel with beautiful eco-friendly areas in the main hall and around the swiming pool. Excellent attention by staff. Not very close to the beach but well communicated by local buses.

Leisure Family

6/10

Pleasant

24 May 2021

Nick

Very disappointing

The hotel reception area is very impressive as are the amenities downstairs. Unfortunately that’s where the praise ends.
They are woefully understaffed. When we arrived there was a huge queue for check in and only two staff members on the desk out of 5 Covid secure workstations. Not a problem as we booked the Level with their priority check in, but actually a problem as they didn’t have the staff to assign for The Level and wouldn’t allow any priority.
We were assigned a pretty cool room on the 22nd floor with amazing views. However, the rooms are very tired, especially the bathrooms. The balcony furniture consists of 2 plastic reclining chairs without cushions or covers and a plastic table.
My advice is to book another hotel in Benidorm or if you’re a Melia fan, which I am, book one of their other hotels. Melia Alicante is very nice

Partner

10/10

Exceptional

11 Mar 2020

Verified traveler

Staying on the level is so special.The attention to detail is outstanding.This is our 4 th melia hotel.Absolutely love it.

Leisure Partner

10/10

Exceptional

06 Mar 2020

Jenny

Great hotel in a good location. Good price for a shirt stay. Friendly staff. Excellent choice at breakfast.

Leisure Partner

8/10

Excellent

04 Mar 2020

stanley

No water

We have stayed at this hotel on quite a few occasions . Great location and good facilities. However on the last day we had no water . There was no explanation or when it was to be restored. We where checking out so we had to leave without getting washed ,the same morning the TV system crashed so we where sitting in the bedroom with nothing . Time to go so we left without even an apology. We will return but it was just a bad ending to an enjoyable stay.

Partner

6/10

Pleasant

22 Feb 2020

Verified traveler

I TOOK MY 8 YEAR OLD SON FOR 3 NIGHTS DURING HALF
TERM. THE OUT DOOR POOLS WERE CLOSED AS WAS THE
HEATED INDOOR POOL! THIS PUT A CLOUD OVER THE HOLIDAY
AS IT IS DIFFICULT TO ENTERTAIN A SMALL CHILD. I CHOSE THE
MELIA MAINLY FOR THE INDOOR POOL.
APART FROM THE ABOVE IT IS A LOVELY HOTEL, WITH FRIENDLY
STAFF.

Leisure Family_with_children