Dedeman Istanbul

Turkey , Istanbul
ISTANBUL, Yildiz Posta Caddesi, 50 Gayrettepe, 50
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100 reviews shown

10/10

Exceptional

14 Mar 2026

Alihan

Did not go to spa

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Nilufer

Clean room, staff was perfect and kind

Self

6/10

Pleasant

08 Feb 2026

Elif

Saç kurutma makinesi o kadar eskiydi ki parmağımla sürekli basmak zorundaydım çok yorucuydu. Tuttuğumuz odanın fotoğrafında normalde küvet var gözüküyordu fakat dușakabin verdiler.
Spa girişi fiyata dahildi ve bunun icinde tek sundukları hizmet; sauna ve hamam , aynı zamanda jakuzi idi, fakat jakuzi dedikleri de havuz alaninda cocuk havuzu gorunumlu jakuzi/küvetle alakası olmayan bir hizmet.özel bir alan değildi. Masaj fiyata dahil değil ekstraydı, Binanın içinde herhangi bir katta veya terasta sigara içme alanı bulunmuyordu en üst kattaki alan kullanımı kapalıydı , Sigara içmek için giriş katına gidip binadan çıkmak zorunluluğu vardı oldukça kötüydü

Partner

10/10

Exceptional

01 Feb 2026

arin

İyi

6/10

Pleasant

26 Jan 2026

Can Berk

Oda iyi, personel ortada... hizmet ve mutfaktan çok memnun kaldım ama karşılama ekibi sıkıntılı. Otelin vale hizmeti ve otoparkının ücretlendirme \"usülü\" hoş değil. Hele hele depodan bozma o pis otoparkın ücretlendirilmesi rahatsız edici. Vale pahalı, beğenmezsen kendin park et havası ve kendin park edince çıkış ve ödeme şekillerinin bilgilendirilmesi kaba. Şuna gerçekten takılmış durumdayım, otelde kalan bir müşteri olarak nasıl otelin toplantısına vs gelmiş biri gibi değerlendiriliyorum ve muamele ediliyor İNANILIR GİBİ DEĞİL. --- Resepsiyonun en basit ödeme bilgisi için bile kapıdaki valeye yönelendirmesi çıkış sırasında beni çok rahatsız etti. Konumu çok iyi olunca 1-2 günlük iş seyahati için ideal. Burada ikinci kez benzer şekilde kalıyorum mecbur kalmadıkça seçmem

Business

10/10

Exceptional

26 Jan 2026

Esat

room cleaning was adequate,
The staff were extremely polite.

Partner

10/10

Exceptional

19 Jan 2026

Selim

Mükemmel

6/10

Pleasant

19 Jan 2026

Bora

The staff were really friendly and helpful. The common areas of the hotel and the location is good too. However the rooms are old, the wifi was cutting off all the time, and there was a short water outage.

2/10

Poor

10 Jan 2026

idil siret

The room was very small, depressed, no light and in a bad location. The staff at the reservation said they would give me the best room. When I went up to the room, the door was too narrow to open even because it hit the bed.

Business

6/10

Pleasant

07 Dec 2025

Bahadir

Better than previous year

Partner

4/10

Poor

02 Dec 2025

Mehmet Ümit

Oda hijyen kötüydü,banya kapısı arızalı,kloma sıcak çalışmıyordu, duj kapısı sorunluydu....

Self

6/10

Pleasant

23 Nov 2025

Sabina

Odadaki havalandırma çok kötüydü. 2 gece aşırı sıcaktı ve klima çalışmıyor

Business

10/10

Exceptional

17 Nov 2025

YALCIN

Çalışan personelin çözüm odaklı olması👍
Oda temizliği👍

Business Friends

10/10

Exceptional

10 Nov 2025

Seçil

Personel çok ilgili.Hijyen mükemmel 👍

10/10

Exceptional

08 Nov 2025

Turgut

Odanın temizliği ve resepsiyon daki arkadaşların ilgisi

Partner

2/10

Poor

03 Nov 2025

Briana

The room was not clean. The airconditioning was working only on heat. And at the middle of

Leisure Friends

4/10

Poor

02 Nov 2025

CUNEYT

The rooms are too old, including furniture and doors. Bathroom shower doesn’t function properly. Towels are also worn out.

Self

10/10

Exceptional

30 Oct 2025

Inayat

Clean room. Great location. Terrific staff. I would definitely recommend this hotel. I would stay here again. The gym was one of better gyms I have seen as part of a hotel. I give it a 98%.

Business Self

10/10

Exceptional

22 Oct 2025

Cevdet

Just good

Business

2/10

Poor

05 Oct 2025

Faruk

I went to stay a night in hotel and everything I experienced was awful. The vale was so rude and forced me to park my car in the middle of the way which was not ok. The price was too expensive comparing to the room I stayed and the quality. Even breakfast was not included to the price. Inside the room was very tiny and the ceiling was too down that I was feeling like in a cave. The furniture was too old and dirty. In the toilet ceiling was leaking and uncomfortable. Worst experience I had ever. The walls was tiny and every single voice was noticeable. Even I was hearing a woman throwing up. At midnight there was a wedding or something that loud traditional music was ruining my rest.

Business

10/10

Exceptional

28 Sep 2025

Erkan

Çok temiz güzel merkezi konumda bir otel

Business

8/10

Excellent

20 Sep 2025

Derya

Park yeri Otele ait olmalı.
Personel guler yuzlu ve ilgili.
Binanin biraz bakima ihtiyaci var.

Business_and_leisure Family

4/10

Poor

03 Sep 2025

Matt

Did not enjoy

Business_and_leisure Friends

4/10

Poor

07 Aug 2025

Sebastian

Property is old.sewer smell in the room.staff extremely helpfull and nice.they need major updates.

2/10

Poor

27 Jul 2025

Verified traveler

The bathroom drain didn't work. Although there were three elevators, only two were working, so I waited 20 minutes for an elevator in the hallway with no air conditioning. Even though I hung a do not disturb sign on my room door, my door was opened at 9 a.m. on Sunday. When I reported this to the receptionist when I checked out, the staff were very rude. A waste of time and money. I would never recommend it.

Self

4/10

Poor

12 Jun 2025

Syed

Stayed for three nights liked it for location close to Metro Gayrettepe , clean rooms with daily room cleaning, however air condition was not cooling the room specially at night. despite multiple reminders in person to front desk it was not fixed.

Leisure Friends

10/10

Exceptional

12 Jun 2025

Kenneth

The staff helped to extend my stay. Breakfast was very good with lots of choice.

10/10

Exceptional

12 Jun 2025

Kenneth

The staff was helpful in extending my stay. Breakfast is very good with lots of choice.

Business Self

10/10

Exceptional

09 Jun 2025

Selim

Güzel bir otel

Business

6/10

Pleasant

12 May 2025

Murat

I had to change my room due to clogged sink and terrible smell.

Business Self

10/10

Exceptional

07 May 2025

Adem

İt was excellent

6/10

Pleasant

02 May 2025

Öncü

Kurutma makinesi çok kötü, kurutmak için baya uğraştım, tutmaktan ellim yoruldu, dış macunu yoktu, saç kreması yoktu.
onun dışında her şey çok güzeldi, hizmet, personel harika, her şey için çok teşekkür ederiz

Friends_and_family Friends

6/10

Pleasant

22 Apr 2025

Mehmet gokhan

Good location ,price performance

Business

8/10

Excellent

17 Apr 2025

Oleg

I booked non-smoking Superior King Room, but received room #914 which isn't non-smoking and isn't superior (with stained carpets, full size bed and awful cigarettes smell). I was in a mood to give a very negative review, but after I saw how the housekeeper did her best to clean and ventilate my room, I changed my mind. Also breakfast was included in my booking and it was very, very good.

Leisure Self

4/10

Poor

04 Apr 2025

HAKAN

No cleaning inside room.

Friends_and_family Family

10/10

Exceptional

20 Feb 2025

Mustafa Ahad

Nice to being here great experience was being here, so kind and compfort conditions

Business

2/10

Poor

14 Feb 2025

Scope

I am writing to formally express my deep dissatisfaction with my current hotel experience in Turkey, where I have come to undergo a serious medical procedure. I specifically chose this hotel due to its proximity to the hospital (only five minutes away), but my stay has been nothing short of a nightmare.

From the moment we checked in, we faced one issue after another:

The air conditioning in our first room was not working.
We were moved to a second room, but the windows wouldn't shut.
The third room had ongoing construction noise from the floor above.
In the fourth room, the bathroom wouldn't flush, and the TV did not work.
The fifth room’s door wouldn't lock, and when they tried to fix it, the entire mechanical system fell apart.
The sixth room had an unbearably noisy, outdated air conditioning system, and the toilet wouldn’t flush.
Finally, we were moved to a seventh room, where the bathroom is now flooded.
Despite these continuous issues, the hotel management has been completely unhelpful. They refuse to speak with us, even though they speak my mother tongue, and they claim the hotel manager is too busy. The customer relationship manager has limited authority and cannot resolve our concerns.

Given my serious health condition, this ongoing stress is unacceptable. I urgently need your assistance in resolving this matter, whether by securing a proper, functional room or arranging an alternative accommodation.

Please respond as soon as possible.

Leisure Family

10/10

Exceptional

09 Feb 2025

Azeeza

Everything was good nothings wrong there , receptionist was very friendly nice behaved , breakfast staff was very good I am happy.

Business_and_leisure Friends

6/10

Pleasant

06 Feb 2025

Verified traveler

Duşakabin kapısı kırıktı. Klima inanılmaz gürültülü çalışıyordu.

Self

10/10

Exceptional

05 Feb 2025

bülent

Mükemmel bir otel servisi,kahvaltı girişde personel arkadaşların bize yardımcı olmaları herşey güzeldi.

Business

10/10

Exceptional

23 Jan 2025

Okba

Clean and quiet room, close to everything.

Partner

8/10

Excellent

30 Dec 2024

Aslam

Pretty good place for a great price. Would be amazing if they can take care of some of the issues in their bathrooms where there is no way to stop the shower water from coming into the entire bathroom floor because there is not good coverage.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2024

Dalin

It was great

Leisure Family

10/10

Exceptional

09 Dec 2024

Zeki

Overall was nice, thanks for early check in that was nice of them. Clean and kind staff

Partner

10/10

Exceptional

08 Dec 2024

Verified traveler

Car parking is 9Euro/day. I would expect free car park at the hotel.

Business Partner

8/10

Excellent

06 Dec 2024

BARUH

Good

Business

6/10

Pleasant

05 Dec 2024

Sean

The hotel is very old, we had to change our room because of shower was not easy to get in and out, also the water coming out of the shower when you take a shower. This hotel needs an updated room and showers.

Partner

2/10

Poor

03 Dec 2024

Tom

Badly maintained rooms, smelly rooms

Leisure Self

10/10

Exceptional

26 Nov 2024

Marc

This is a great hotel. Very upscale incredible breakfast buffet incredible amenities gym hot tub boxing rooms steam rooms etc. Conveniently located within walking distance of shops and restaurants. Hard to find people that speak English fluently apparently in all of Istanbul but even at this hotel. Also prepare to be at the center of international men's hair transplants in Istanbul. As you will see bandaged men walking throughout the lobby and at breakfast sometimes with a little blood oozing out of the bandages. Bandaged men at the hotel city streets museums and airports. Get used to it.

Business

2/10

Poor

22 Nov 2024

Djibril

This hotel is not confortable and sure not a 5 star

Leisure Self

4/10

Poor

31 Oct 2024

Verified traveler

Eski, sigara yasak olması çok kötü, odalar çok küçük

Partner

10/10

Exceptional

22 Oct 2024

Seylan

Great place to stay. Everyone was polite and friendly, Cansu went above and beyond to ensure everything was great.

Business_and_leisure Self

10/10

Exceptional

21 Oct 2024

Nihal

2/10

Poor

15 Oct 2024

Ekin

Terrible! We gave this hotel a chance not once but 4 times this year just because the location is great for our trips to Istanbul and the price is better than the hotels nearby. First of all, the front desk staff were always so nice and they always tried to help us due to the problems we were having each time we stayed. And, I did not want to write a comment so far as I did not want anyone to loose their jobs but this hotel needs serious consideration about their cleaning services. The uncleanness of the room we stayed at this last time after a 16 hour flight was unacceptable. There were blood stains and crumbs on the bed sheet at the first room they gave us. When we told them about it they gave us a new room. It looked like one of their biggest rooms in the hotel which we appreciated. But, the room was full of old furnitures, towel with stains on them (4 out of 6 towels to be exact) and dust everywhere like nobody stayed in that room or cleaned for a long time. There were dark spots on the toilet that came off when wiped off which means it was not cleaned properly. Every time we stayed at this hotel, we had dirty and old towels which made us call the reception and ask for a new one.
And lastly, for some reason, 3 out of the 4 different floors we stayed at, the floors were all tilted which makes you feel unsafe at a city like Istanbul where big earthquakes happen
We are never staying at this hotel again unless they update their rooms and their cleaning service

Leisure Family

10/10

Exceptional

11 Oct 2024

Emre

Thnaks ms. Aysegul, for very helpful welcome.

Business_and_leisure Partner

10/10

Exceptional

11 Oct 2024

Emre

Thanks staff, for a very good travel.

Business_and_leisure Partner

10/10

Exceptional

11 Oct 2024

Emre

Wow, Exceptional, Staff is friendly and very helpful,

Thank you

Business_and_leisure Partner

10/10

Exceptional

11 Oct 2024

Emre

Most elegeant hotel in this araea,
Thanx to staff ,

Business_and_leisure Partner

10/10

Exceptional

11 Oct 2024

Mehmet

Everything was excellent. Super helpful and professional staff. The best in Istanbul in terms of price and quality

Leisure Partner

4/10

Poor

28 Sep 2024

ERMAN

Odalar çok dar ve sigara içilmiş çok kötü kokuyor

Business

10/10

Exceptional

13 Sep 2024

Dilaver

We stayed multiple times on that property. We always happy with stay. The property is well maintained. Staff is very kind, helpful and follow up daily for any feedback. The location is excellent to access to restaurants, shopping centers and touristic areas. Check-in and check-out processes are quick. There are attached coffee shop, valet parking, seating area with bar and restaurant which they were very convenient when needed. We would strongly recommend the hotel.

Leisure Partner

2/10

Poor

09 Sep 2024

Verified traveler

bad stay and experience

the bed and pillows are not comfortable. Too much noise and bathroom in disrepair.

Friends_and_family Friends

10/10

Exceptional

03 Sep 2024

Dilaver

Very well maintained clean hotel, excellent location to access Bosphorus and surrounding areas. Hotel staff is very helpful and kind. I stayed multiple times and observed the same qualities.

Leisure Partner

2/10

Poor

28 Aug 2024

ALPARSLAN

Very old stinky rooms

10/10

Exceptional

19 Aug 2024

Dilaver

Friendly people, clean and well maintained hotel. It is close to Bosphorus and entertainment activities. A lot of dining options are around. We will come back again.

Leisure Family

10/10

Exceptional

06 Aug 2024

Yener

Great

2/10

Poor

06 Aug 2024

Nick

Otel mülteci kampı gibi. Bir daha kesinlikle girmem.

Business Family

2/10

Poor

06 Aug 2024

Osman

Berbat otel

Odanın kapı kolu bozuktu oda ve yatak kokuyordu banyodaki havlularda lekeler vardı çözüm oluşturan bir otel değildi kaldığım en kötü oteldi ikinci gece kokudan ve temiz olmadığından başka otelde kalmak zorunda kaldığım otel paramı iade etmedi

Business

10/10

Exceptional

06 Aug 2024

Korhan

Teşekkür ederim

Harika bir şekilde karşılandım. Cansu hanım herzamanki güler yüzlülüğü ve güzelliğiyle büyüledi beni. Ayşegül hanım ve Alkım hanım da güler yüzlü ilgi ve alakalarıyla mutlu ettiler beni. Ama asıl sürprizi yine Cansu hanım yaptı. Odaya girdiğimde harika bir mesajla karşılaştım.

Self

2/10

Poor

25 Jul 2024

Ahmet

The rooms are in terrible condition. Mold in the bathroom, burnt and stained carpet and curtains, broken furniture... Employees are nice and trying hard, but there is no way I'm staying here again

Business

6/10

Pleasant

19 Jul 2024

Ilyas

Average

Not as professional as the name Dedeman.

Self

4/10

Poor

14 Jul 2024

Serkant

Great location. However, the rooms were in terrible condition, taking you back in time to 1980s. This property doesn't deserve the stars it was assigned.

Leisure Family

8/10

Excellent

07 Jul 2024

Jairo

If you are planning to have fun, this is not the hotel since it is far from all the main attractions of Istanbul,

Leisure Friends

8/10

Excellent

28 Jun 2024

Gamaleldin

Hotel is so comfortable, clean.
Staff are friendly
Location is in the heart of Istanbul
Services around sre huge

Friends_and_family Family

4/10

Poor

23 Jun 2024

Aygun

Don’t eat in their restaurant i got food poisoning vomitingall night , diarrhea and still suffering from it, meals don’t have taste obviously they don’t use fresh meet to cover uses a lot of salts, I don’t think i would return back same place

Business_and_leisure Family

4/10

Poor

19 Jun 2024

Ayhan

I recently stayed at [Hotel Name], which is rated as a 5-star hotel. However, I was surprised by the amount of mold in the washrooms. The bed was not comfortable at all, and the carpet had a strong, unpleasant odor, indicating it needed a thorough cleaning or replacement. The furniture, beds, and bath were all outdated and moldy.

Despite the high rating, I can only give this hotel 1 star. The only redeeming quality was the staff, who were exceptionally friendly and helpful. Special thanks to CanSu and Ayşegül, who were particularly outstanding. They truly made the stay more bearable. Unfortunately, due to the state of the facilities, I cannot recommend this hotel as a 5-star establishment.

Leisure Family

10/10

Exceptional

12 Jun 2024

Kedar

Perfect

Hotel staffs are very friendly and helpful. And it is perfectly located near the M11 Gayrettepe station (5 mins walks from the Villa street entrance)

Friends_and_family Family

8/10

Excellent

31 May 2024

Meri

Very happy with our stay. Would certainly recommend as a great base in Istanbul.

Leisure Family

10/10

Exceptional

30 May 2024

Emre

It was again a great pleasure to spend time in this property. Very clean and relax room. Friendly and helpful welcome at reception/ frontdesk. Customer relations is amazing (thanks to Cansu).
highly recommended.

Business_and_leisure Partner

6/10

Pleasant

26 May 2024

Verified traveler

3 Yıldız

Sabah saat 8 de housekeeping olağanüstü ses yapiyor uyumaniz mumkun degil, rahatsiz etmeyin etiketi olmasina ragmen 3-4 kere de kapi calindi uykudan uyanip istemiyoruz diye seslenmemiz gerekti. Dedeman ismine guvenip buyuk beklentiye girmeyiniz.

Partner

2/10

Poor

26 May 2024

Ahmet

Eskimiş cok kötü bir oda verildi gece 01.30 da giriş yapdıgımız için başka alternatifimiz olmadıgı söylendi odada koku ve ahşap dolaplar eskimiş tavan su toplamıştı tesisi hiç ama hiç önermiyor ve bir daha konaklamayı düşünmüyoruz

Friends_and_family Friends

10/10

Exceptional

20 May 2024

Emre

thanks for great hospitality, excellent hotel in the heart of the city

Business_and_leisure Partner

2/10

Poor

13 May 2024

Berat Ulas

Awful

Partner

6/10

Pleasant

07 May 2024

Munir

Terrible Stay

It was a bad experience since I ordered my brakfast, while I was ordering my brakfast from room sevices on the phone the person who answered me hung up the phone on my face, it seems that part of the stuff in this hotel not all of them are not friendly and they do not like foreigner to come & stay in that branch of Dedeman Hotel.

Self

10/10

Exceptional

04 May 2024

Emre

First Of all, Thanks to Ayşegül and Cansu for friendly and helpful welcome at frontdesk/reception. Special thanks to Hazal for fulfillina a very difficult request about reservation. Very kind and talented staff this hotel has.
hotel is in the heart of the city, and you can go anywhere in town from here. Rooms are clean and spacious. nothing to complain about.
highly recommended.

Business_and_leisure Partner

10/10

Exceptional

01 May 2024

Erkan

Very good location and staff was very nice and efficient service

Leisure Family

10/10

Exceptional

24 Apr 2024

Emre

Everything is great abou this hotel.

Business_and_leisure Partner

10/10

Exceptional

24 Apr 2024

Emre

Reception is great, Mr Lezgi and m. Ayşegül are made my day day, hote is in great condiition and staff made everything possible.

Business_and_leisure Partner

8/10

Excellent

19 Apr 2024

Tolga

hotel is a little bit dated, rooms are not bad but not your comfy 4*. good location, bit crowded, small elevators but sufficient. would definitely recommend if price is advantageous and you want easy access.

Business Family

10/10

Exceptional

03 Apr 2024

Emre

Very comfortable stay. Very friendly staff. Nice and clean rooms.
Thanks Ayşegül @reception for helping too much.
very recommended hotel around here.

Business_and_leisure Partner

10/10

Exceptional

29 Mar 2024

Emre

Thanks for all the good work, very warm welcome and nice stay

Leisure Partner

10/10

Exceptional

09 Feb 2024

michael

Dont stay anywhere else!!

Stayed here for 2 days while on business. It is a very smart hotel with excellent facilities sadly i saw but i was too busy to use the firness center or pool. The room amd shkwer were excellent as was the breakfast, everything anyone could wish for. My last comment is for the staff who couldnt do enough for me amd made the stay even better. The hotel has a bew coffee shop with the best coffees in Istanbul.

Business

10/10

Exceptional

01 Feb 2024

Mohammad Qaseem

I had a fantastic stay at the hotel! The staff was incredibly nice and friendly, making my experience truly enjoyable. Their warmth and hospitality added a wonderful touch to my visit. Highly recommended!

Business Family

10/10

Exceptional

29 Dec 2023

SHKO ALI TAHIR

Amazing end of year

Great place , closed to every where over the barbaros street 👍

Friends_and_family Friends

4/10

Poor

24 Dec 2023

Marjorie

Not worth it.

Self

10/10

Exceptional

29 Nov 2023

FATIH

Very goog lpcation and friendly staff. Especially front office and room maid staff are very good.

Business Self

8/10

Excellent

25 Nov 2023

Talah

The dedeman is very centrally located, within walking distance to the Zorlu center, clean hotel the only bad thing is very limited restaurants inside of hotel. There are three restaurants however most of the time two of the three are closed. You have to go out for food choices. Beds at the Dedeman are VERY firm otherwise hotel is a good choice for a short stay.

Business_and_leisure Friends

4/10

Poor

18 Oct 2023

Zati

Respect the workers

First night I stayed in room #716 which needed upgrade badly from showers to carpet plus furniture .I booked at hotels.com based on the rooms layout ,when I checked in realized it was not the same room.They offered another room for 2 nd night which was quite nice.When I reserved first time breakfast was included in the price but I was told it was not.I ended up paying for breakfast which something I enjoyed and was happy to see group of young people working in harmony .I suggest manager at the morning breakfast shift to treat his crew nicely rather than running them like slaves and stop criticizing in front of patrons.I would definitly stay there again for my next trip.

Business

10/10

Exceptional

07 Oct 2023

Birol

Fantastic breakfast

Very satisfactory accommodation; excellent service, pleasant and welcoming staff, nice clean rooms and room service.

Partner

2/10

Poor

10 Sep 2023

berkcan

koku problemi

Otel gayet güzel fakat konakladığım oda çok kötü lağım kokuyordu böyle bir otele hiç yakışmayan bir durum , oda temizliğine daha fazla özen gösterilmeli.

Friends_and_family Family