Village Hotel Bournemouth

10/10

Exceptional

22 Mar 2026

Tatenda

Clean room, relaxing spa

Self

10/10

Exceptional

15 Mar 2026

Reginald

We stayed in one of the newly refurbished rooms on the 5th floor, very nice, lots of plugs and charger points and lovely walk in shower with non slip tray and non slip flooring in the bathroom. Very comfortable bed, it’s a regular hotel of ours we stay in, will definitely be back!

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Rajinder

The spa wasn’t included so had to pay for that I think it should have been all inclusive!!

10/10

Exceptional

14 Mar 2026

Sergio

Lovely hotel

6/10

Pleasant

27 Feb 2026

Ewa

Room clean but there was a music coming from the gym at 7.50 am on Sunday and a lot of screaming feom the pool.i could've communicate with anybody from reception there was no response from my chat .

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Bobby

Great place to stay, highly recommended

Self

10/10

Exceptional

24 Feb 2026

raheela

Excellent

10/10

Exceptional

08 Feb 2026

Lynne

Clean room easy to check in great food

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Amanda

Room was lovely
Bathroom superb

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

Bobby

Great place to stay

10/10

Exceptional

05 Feb 2026

Bobby

As always nice and comfy, great gym and great atmosphere

Business

6/10

Pleasant

18 Jan 2026

Louise

Helpful front desk staff
Polite restaurant staff
Very comfy bed and pillows
In a busy location but quiet room
Breakfast simple and fresh at 8am. Requested poached eggs and this was quickly served.
Good value for money

Partner

8/10

Excellent

17 Jan 2026

Sarah

Overall great experience checking in and staff lovely helpful. Good spa facilities. However we stayed in room 405 and there was a horrible draft coming through the window. We noticed it at around 10.30pm after we came up from the pool and it made the room cold all night. We tried putting towels around the window to keep the draft out but the room did feel cold all night. Other than that it has the potential to be a really good stay.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Darran

All good

Business

10/10

Exceptional

11 Jan 2026

Mr

Omg the room was very spacious and nice and vlean. Staff were very helpful and the breakfast was good also. Will definitely come back again

Partner

10/10

Exceptional

28 Dec 2025

Robert

Reception staff brilliant and spotless room 👏👏👏

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Samantha

Staff were excellent. Breakfast was great but the bathrooms are shabby and the bolier breaking down so no hot water for a shower was disastrous.

Partner

6/10

Pleasant

14 Dec 2025

Sally

The room was basic, the lift was out of order- so bringing suitcases down was difficult. The ceiling of the bedroom was discoloured.
A lot of money for basic accommodation.

Leisure Friends

8/10

Excellent

10 Dec 2025

Obinna

Seamless check in, Very Lovely rooms.

Business

4/10

Poor

06 Dec 2025

Juliet

Staff nice but room very tired shower dropped all night, no yes or coffee sachets left out had to ask paid 10.00 for Birthday Decorations. 3 balloons which deflated by 8 pm and 1 congratulations banner.Very sad

8/10

Excellent

02 Dec 2025

John

The facility was great as are the staff,

8/10

Excellent

27 Nov 2025

John

All good

Partner

10/10

Exceptional

17 Nov 2025

Zishan

The staff were friendly and the room was cosy and comfortable.

10/10

Exceptional

08 Nov 2025

peter

Staff very welcoming and friendly. Room very clean and tidy bed a bit hard

Partner

8/10

Excellent

08 Nov 2025

Nicola

Clean, spacious room and a bar with some nice food choices. Friendly staff and a good check in service.

Leisure Self

4/10

Poor

05 Nov 2025

James

Booked a double room with a king size bed but not a disabled room!! The noise from the early morning exercise class was not how I wanted to wake up.

Partner

6/10

Pleasant

04 Nov 2025

Kerry

There were no doors on our wardrobe, the bathroom door had no latch or lock, maintanence had to be called for the tv to work. We had to wait nearly an hour for our evening meal and the breakfast wasn’t great and stock was low. The room was clean though.

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Christine

The Receptionist was super helpful and guided us through check in and booking our evening meal.

Leisure Partner

8/10

Excellent

01 Nov 2025

Jeff

Receptionist welcomed me really politely and friendly, helping me to book in. The room was adequate and was clean. The pub within the hotel was lovely and the bar staff were extremely friendly and helpful. However the food was extremely expensive for what it was.

Business Family

10/10

Exceptional

21 Oct 2025

Jenna

Good

8/10

Excellent

18 Oct 2025

Pam

Very spacious rooms, and love the bed.

Business_and_leisure Partner

10/10

Exceptional

16 Oct 2025

Ashley

First time staying in a Village hotel and it won’t be my last. Very impressed

Leisure Family_with_children

10/10

Exceptional

11 Oct 2025

Craig

Loved the rooms. Bright, airy, clean, well equipped and spacious. Could do with a few more USB points.
The area is lovely and has plenty of parking. Unfortunately the ongoing building site (hospital) is a bit unsightly. Not the properties fault.
Staff are fantastic, helpful, empathetic and go the extra mile. Massive thumbs up for staff.
We only had breakfast on this occasion. Only negative to breakfast is that it is not made clear that if you can’t find something, you need only ask staff and they will help.
Overall the hotel is lovely.
Could do with a few water fountains for refilling water bottles.

Leisure Family

6/10

Pleasant

06 Oct 2025

massimo

good gym

Business

6/10

Pleasant

06 Oct 2025

Russell

average

Average, food overpriced, not that clean, beds comfy. staff are great. bar shut early on a friday evening. is average nothing special, feeling its age.

Partner

6/10

Pleasant

05 Oct 2025

Tammy

We were only here for one night. Check in is self service, but there was a cheerful staff member available if needed. Room was fine...bathroom clean and bed was comfortable. Didn't use gym as we were visiting family in the area and hotel was chosen for convenience.
Visited Pub/Grill and service was OK - but never come across a bar man who didn't know what drink pinot Grigio was...had to ask a colleague. Didn't bother with breakfast - not available until 8am at the weekend and we were half way back to London by then. All in all, for a one night stay it was OK

Leisure Partner

8/10

Excellent

04 Oct 2025

Mary

Very comfortable bed and excellent pillows. Staff very helpful. Ideal location for Bournemouth Hospital

10/10

Exceptional

03 Oct 2025

Sergio

Very good

Business

6/10

Pleasant

27 Sep 2025

Calum

Yeah it's okay.

Rooms are well used so not the cleanest, a bit dusty. I've found thos with all the Village Hotels though. Great pool and sauna areas. Some staff are fantastic, some aren't as friendly. Good place to stay though.

Business

10/10

Exceptional

23 Sep 2025

Brendan

Very convenient for busses to Bournemouth. Plenty of parking as well.
Good place to be if visiting the hospital as an outpatient.

10/10

Exceptional

23 Sep 2025

Craig

Staff are very helpful, empathetic and accommodating.
Accommodation is clean and well laid out. Leaves one feeling comfortable and well rested.
Restaurant food was amazing. Very good quality produce, fresh and well prepared. 10/10 for food and service in the restaurant.
Unfortunately we only overnighted so did not have the time to make use of other facilities.

Leisure Partner

2/10

Poor

22 Sep 2025

massimo

Avoid,
breakfast time table has been change withoiut informing and the hotel not longer suiutable for week end worker at hospital
I have requested refund for pre paid breakfast and nothing has happended so far.
The quality of food from hotel PuB was awful, £ 17 pounds for a salad with barely salad, onion !! The food for nearby TESCO much better.
The only reason to book there is the gym

Business

6/10

Pleasant

18 Sep 2025

Gary

Okay

Service upon entry was good, staff help you with touch screen check in, they were friendly and respectful. There is a £5.00 charge to park there. The lift was broken so put on the 2nd only problem was the gym is on the 1st floor with thumping music loud as hell till after 9 from what I can remember. Overall okay for a night on a business trip.

Business

2/10

Poor

12 Sep 2025

Regan

Lift out of use was on 5th floor

Dear Village Hotel Bournemouth Team,

I stayed at your hotel this past week for a business trip and wanted to share some feedback. From Tuesday onwards, the lift was out of order, which meant I had to walk up to the fifth floor several times a day. This was very inconvenient and made my stay far less comfortable than expected.

I had planned to book another four weeks with you, but given this experience, I’m unsure whether to go ahead. Could you let me know if this issue has been resolved, or if there are measures in place to prevent this happening again?

I’d appreciate your response before I make my next booking decision.

Business

2/10

Poor

11 Sep 2025

Andy

No lift and as i had all my tools with me and my room was on the third floor i had to leave them in the van so i didn't sleep very well worrying about the van being broken into

Business Self

8/10

Excellent

10 Sep 2025

Denise

Reception was not very informative on checking in; had to ask for certain facilities and locations; Unable to connect TV in room; Room was very hot, causing difficulties sleeping; Grill staff not updated on food availability, told not available but when checked with kitchen, it was!!

Business Friends

10/10

Exceptional

03 Sep 2025

Richard

Stayed here many times, the staff are always helpful and friendly, food is great with health options

Business

8/10

Excellent

27 Aug 2025

Norman

It was clean and modern. Good service staff. Comfortable and plenty of space. The amenities were good and clean too.

Leisure Family

10/10

Exceptional

22 Aug 2025

Teresa

Hotel village Bournemouth

Absolutely great

Partner

8/10

Excellent

17 Aug 2025

Piotr

Staff is very helpful

6/10

Pleasant

14 Aug 2025

Mulugeta

the water is not working it was close because the staff she told me is not working in the sauna area because of that I wasn’t able to use it

10/10

Exceptional

13 Aug 2025

Dylan

Smooth and easy stay

It was a smooth and easy stay. I am happy.

Business

6/10

Pleasant

12 Aug 2025

Adam

Disappointing swimming pool - room okay

Family of 4, cramped room with 2 roll out beds taking all floor space.

Breakfast was good, no queuing which was a nice change to some recent stays.

Hotel bar/restaurant, very busy. We decided to go off site as it wasn’t what we wanted as a family. Slow service for drinks also.

My main issue is how the hotel is sold as having a swimming pool. This is true, however be aware children are only allowed in at certain times of the day and you would expect the pool to be open during these times however there is always 2 thirds of the pool taken up by swim lanes. Then the final third was crammed full of families. Although this was even more crammed when the water aerobics was on which left the remaining pool about 1/6 free for children. It was clear the members did. It want the guests in and around the leisure facilities. I assume equally as frustrated as the families. The hot tub was also broken during our stay which was annoying.

Friends_and_family Family

4/10

Poor

10 Aug 2025

Anthony

Bedroom was a reasonable size with a small hard bed, it felt like the bathroom was in the room. When we arrived we checked beforehand the restaurants on the website. Last orders for food were 930 we arrived at 920 on a friday night, kitxhen was closed. Couldnt even get ketchup for a takeaway we had delivered. In the morning woken up by the air ambulance across the car park. This went on theough the early hours of the morning. We woke up in the morning to loud voices outaide our room, it was the cleaners. They even entered our room thinking we had checked out. The proceeded to ahout down the hallway, there was someone in the room. We got up and had a below average breakfast and chaecked out. We will not use this hotel again.

Leisure Partner

10/10

Exceptional

08 Aug 2025

Uzma

Nice and clean hotel. Friendly staff. Nice big pool for kids. The pub and grill restaurant downstairs did really tasty veg and fish options. Was a good location about 50 mins drive to durdle door and lulworth cove really worth seeing.

Leisure Family

10/10

Exceptional

03 Aug 2025

Antoinette

Lovely couple of nights away. Always great service and comfort!

Partner

8/10

Excellent

31 Jul 2025

Debraj

Can be improve more

Leisure Partner

6/10

Pleasant

24 Jul 2025

Maria

Quite a busy place, bar service

10/10

Exceptional

07 Jul 2025

Ramesh

Very friendly staff

Leisure Family_with_children

2/10

Poor

05 Jul 2025

Tanishqa

The propert

10/10

Exceptional

05 Jul 2025

Edward

Customer service was top notch.Went there for a quick 3 day trip for our 25th wedding anniversary before flying out later in the month.
I tried my luck and asked the hotel room to be decorated to reflect the occasion and Village hotel delivered big time!
They decorated the room with flowers and gave us a whole bottle of expensive Champagne to grace the occasion as well.
My wife and I were pleasantly surprised and impressed- Thank you so much Village hotel , we will surely be back.

Hotel also has good restaurants and does fantastic grilled food and you have to try one of their burgers.

Good quality hotel with fantastic customer service.

We will be back !

Leisure Partner

4/10

Poor

01 Jul 2025

Carol

Rooms tired and dated wallpaper in the bedrooms. We had a club room and so disappointed that we left a day early. Unless you’re a massive sports fan, the downstairs is taken over by sports TV. There are no quiet areas.
The shower worked and bed was comfy and despite being across the road from the hospital. It wasn’t too noisy. The windows open only an inch and no curtains, just a broken roller blind. Staff were not helpful and we weren’t informed when the only lift broke and were stranded on the 4th floor as unable to manage the stairs. We couldn’t face eating in the hotel and went out for breakfast and evening meal. We won’t be returning.

Business_and_leisure Partner

8/10

Excellent

28 Jun 2025

Stig

2 day stay at Village Hotel Bournemouth

Good size room which was clean. Spacious bathroom.
Noisy restaurant but food very good.
Hotel just beside Bournemouth Royal Hospital which we needed.
We therefore didn’t use the gym, pool and spa. I played at the nearby Christchurch Golf Course.

Partner

4/10

Poor

26 Jun 2025

James

the main bar was being renovated which wasn't mentioned at the time of booking online - the "reserve" bar was staffed by a number of young people but one of them was rather arrogant in his demeanor - i was told at reception the football would be on the tv in the secondary bar but the same person clearly couldn't be bothered to make it happen - the game was live on terrestrial tv so shouldn't have been an issue - don't know his name but he frequently referred to myself (and other males) as "boss" - someone needs to have word with him because I was very close to it - pity, as I'm a big fan of Village Hotels and use them frequently outside of work - I usually need a room around 3 times a week for business and I won't say it'll put me off using all Village hotels, but I might well look around when I'm in the Bournemouth area.

Business Self

8/10

Excellent

23 Jun 2025

Katherine

It’s okay

10/10

Exceptional

05 Jun 2025

Ray

Good location, clean comfortable room. Great facilities, gym , swimming pool etc

Partner

10/10

Exceptional

04 Jun 2025

L

Great hotel with large car park. Breakfast good and easy check in and check out.

Business

6/10

Pleasant

04 Jun 2025

Verified traveler

This hotel used to be SO much better!

I've been staying at The Village Bournemouth for 10 years. The location is great, but the standards have been slipping. I emailed my feedback to the hotel in 2024 and received a reply that promised improvements, but a year later and nothing seems to have happened.

On arrival, I was struggling with a large amount of luggage and there was no offer of help from the reception staff. Both of them stood there and watched!

The rooms are dated, there's only one lift for the entire hotel and breakfast is very poor. I use the Starbucks for breakfast instead but this time it opened late with only one member of staff and had a limited offering.

If the location wasn't so perfect for what I need, I would not return. There are lots of hotels in Bournemouth and it appears to be time to check them out.

Partner

10/10

Exceptional

03 Jun 2025

Patricia

Customer service was great staff very helpful.
Disappointed that the children's bed were mattresses on the floor. The amenities were great pool and sauna were all great kids loved it.

Leisure Family_with_children

4/10

Poor

01 Jun 2025

David

Was up at 1:00 a.m. due to the guests above thumping around and children screaming.

Do understand it is the school holidays however there is not much soundproofing between the rooms.

Business Self

6/10

Pleasant

27 May 2025

massimo

buisinnes, breakfast below standard

Business

8/10

Excellent

26 May 2025

Kaf

My stay was overall enjoyable. Great breakfast options, decent bar and is well situated to get anywhere rather quickly.

Self

4/10

Poor

26 May 2025

Caroline

Small very dusty room wrote a message in the dust to the cleaners Bathroom grotty

Partner

8/10

Excellent

20 May 2025

Michael

Pleasant, but not enough lifts.

6/10

Pleasant

14 May 2025

Margaret

Everything was good for the purpose of our visit except when we went to bed. At 4.30am the smoke detector started to go off intermittently every half an hour do we didn't get a lot of sleep. Very disappointed when we complained about it jn the morning.

Business Family

10/10

Exceptional

12 May 2025

Nina

excellent

thank you particularly to Kate at the front desk who was so friendly and kind. Great hotel. i didn’t get a chance to use the other facilities

Business

10/10

Exceptional

12 May 2025

Rafal

Really like the time spe

Friends_and_family Family

6/10

Pleasant

11 May 2025

Dawn

Nice hotel and enjoyable stay.

Our stay was good although couple of areas that could be improved. At breakfast on both days there didn't appear to be anyone ensuring that things were kept available, juice, plates, cereals had to be requested as had run out, bread was very dried and could be covered easily to avoid this. Staff were very friendly and helpful. Prefer to have a personal communication on arrival which wasn't the case when we arrived and had to do own check-in. Someone did arrive when we had completed and apologised but we had already muddled through. Nice hotel and comfortable.

Partner

10/10

Exceptional

06 May 2025

Verified traveler

Stay was amazing, but being 155kg the toilets were so dreadful. All the toilets are built into the wall. Def cannot hold a plus size person. What happened to toilet on the floor

Friends_and_family Family

8/10

Excellent

30 Apr 2025

Thomas

Spin Class Wake Up Call!!

My stay was good as I was travelling for business, my only issue was my room was located close to the gym and at 6:15am I was awoken by what I assume was a spin class. Excessively loud music for this time of the morning after a long day of travelling I would have appreciated to wake up to my alarm and not music from the gym!

Business

10/10

Exceptional

16 Apr 2025

Sergio

Nice

10/10

Exceptional

16 Apr 2025

Jan

Easy to find as opposite the hospital. Surprised that it was quiet inside and pleased it was clean with spacious shower. Also comfortable bed and friendly helpful staff

Leisure Partner

6/10

Pleasant

16 Apr 2025

Darren

Over a 2 hour wait for food. And it wasn’t even busy!

Business Self

10/10

Exceptional

16 Apr 2025

Livia

Amazing !!!

Friends_and_family Family

6/10

Pleasant

13 Apr 2025

massimo

need improvements

Business trip, I appreciate the atmosphere of an oriented hotel, the menu should have more healthy options, and most importantly, the breakfast service and menu must be improved, well below standards

Business

4/10

Poor

13 Apr 2025

Ian

Not good

Bathroom door in room 503 was falling apart. Room was boiling at night the Aircon was ineffective at night. Yet seemed to come on during the day. Restaurant was fully booked with people pre ordering food so no option to eat there and breakfast was a shambles, the staff were very disorganised there were no clean tables with food everywhere and we had to ask it to be cleaned and it was finally done 15 mins later with everyone else facing the same issue. They were very understaffed and the waitress was getting very stressed

Friends_and_family Family

6/10

Pleasant

08 Apr 2025

Alan

Parking charge, no to vegetarians

Nice staff very friendly.
Family room was cramped, but not much they can do with the room size. Steam room was broken, no kids allowed in the pool after 5.30.
£5 to park when your staying there.
Barely any vegetarian options at the restarunte. Veggie burgers had sold out at 7, chips and onion ring cone ordered. No onion rings left either. So chips it was. Food for others was good.
Likely won't stay again if purely for the cheek of charging to park at a hotel your staying in.

Friends_and_family Family

6/10

Pleasant

02 Apr 2025

Stefan

Check-in staff helpful, checkout & breakfast staff rude and unhelpful.
Room was incredibly hot & aircon not working properly.

Business

10/10

Exceptional

31 Mar 2025

Stephen

We had an overnight stay which was very pleasant and went smoothly. The room rate was very reasonable and we were not concerned about an extra £5 charge for parking.

Partner

10/10

Exceptional

31 Mar 2025

Rachel

A great place to stay when visiting my daughter at uni. Comfortable with friendly, helpful staff

Friends_and_family Family

8/10

Excellent

31 Mar 2025

Christopher

Good location for the football stop over

Leisure Family

10/10

Exceptional

18 Mar 2025

Sergio

Lovely hotel

Self

10/10

Exceptional

17 Mar 2025

terry

sky sports inbthe bar and in the room

Business_and_leisure Partner

4/10

Poor

14 Mar 2025

Robert

Couldn't turn the heating down in room pillows where uncomfortable and the noise from gym you could hear in our room.

Friends_and_family Family

4/10

Poor

10 Mar 2025

Darren

Disappointing service...

Have stayed many times. Unfortunately the lift broke down and as I'm in a wheelchair, they kindly advised me which was appreciated and they would let me know when it was fixed. However after ordering room service and waiting over an hour, i chased up and clearly the order hadn't even been processed. They offered some refund (still waiting on that). But what itritated me the most is they never bothered to advise me the lift was fixed. I called reception in the end in the morning to be told oh yes its been fixed. Not impressed.

Self

10/10

Exceptional

06 Mar 2025

Sergio

Very nice hotel.

Self

6/10

Pleasant

26 Feb 2025

Keith

Noisy and stale

The gym was very noisy at 19:00 and lovely to be woken by the first gym session of the day at 06:30, even if we hadn't wanted to wake up that early. Croissants were stale even at 07:30 so that's not good. I won't book here again and won't recommend the hotel.

Partner

10/10

Exceptional

22 Feb 2025

Gareth

Great

Business

10/10

Exceptional

04 Feb 2025

Gareth

Great

Great

Business

6/10

Pleasant

03 Feb 2025

Stephen

Hospital visit

The automated check in was off putting but worked reasonable well and the lady assistant was very helpful but still not a fan. Parking was easy although the signs gave the impression that we had to pay but fortunately the check in assistant put us right. The room was of reasonable size but poorly lit though the bed was firm and very comfortable plus had firm pillows available which was good. The bar/restaurant was noisy but the food was good and a wide selection though the wait was excessive.

Partner