Name: Bournemouth East Cliff Hotel
Address: East Overcliff Drive, Bournemouth, BH1 3AN, GB

2/10

Poor

19 Jul 2026

Vincent

The hotel is not staffed properly. A makeshift reception not manned all the time. No facilities such as bar, restaurant, pool etc. All facilities are at the sister Hotel down the road. The room was 30 degrees plus and no air conditioning. Two pathetic fans offered virtually no air movement. This place is just a room and not as advertised. The whole experience was terrible and I feel sorry for people who have booked in good faith especially families attending for a summer vacation. We saw people with disabilities struggling up steps to access with no assistance from staff. They also had to walk to the sister hotel for any drinks, food or other amenities.Most guests had complaints. There is cleaning on request for rooms but communal areas were not regularly cleaned. A very poor experience and my advice is do not book. The most horrendous experience and parking cost me an extra £35. Parking is not included in the booking. I feel I have been duped and am seeking redress from the company I arranged my stay with. Do not stay at this hotel it is a shambles.

Partner

2/10

Poor

14 Jul 2026

Lady Catherine

I don't know why this establishment is still operating. They should close down. No access to swimming pool. Have to use swimming pool as hotel next door which closes at 17;00 pathetic. I wish I had read the reviews before I booked. I will never come back hear again. The outside was horrible. The staff don't care about guests. There was nothing good about this place.No restaurant on site. Nothing on site. They deserve any stars from me.

Self

2/10

Poor

13 Jul 2026

Sally

Well where to start this hotel is absolutely awful not maintained at all it was dirty paint falling off the whole building rusty cobwebs everywhere
The swimming pool non working and covered up with small pool area green and mouldy NO RESTAURANT NO BAR !!! Anything you wanted you hadto go to sister hotel next door paid for superior view but was so rotten on balcony and having the view of a dirty green algae pool was far from superior the cleanliness was shocking even the entrance doors was so dirty scared to touch would avoid at all costs and it wasnt cheap had to find alternative accommadatjon

Partner

2/10

Poor

11 Jul 2026

ADRIAN

I don't want to waste my time anymore. Just i had to pay £20 for parking on site just for few hours!
You forgot to mention this on your website.

Partner

10/10

Exceptional

08 Jul 2026

Mandeep

Wonder full experience, Nice beach view ,

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Morpheus

A great night spent here. Room was clean and bathroom worked really well good water flow and got water. Location is excellent right on beach perfect for cyclists as a starting point to explore Bournemouth Poole Wareham and surrounds.

Self

8/10

Excellent

07 Jul 2026

Nigel

Nice place helpful staff parking was a bit pricey but would recommend staying there

Self

8/10

Excellent

06 Jul 2026

Rhonda

We had a large ground floor room close to the lift. We had a great sea view. The room had a large double bed, and a second area had a sofa which was made up into a small double be. There were towels and toiletries in the bathroom. There was an iron in the room, a fan hair drier and TV. The room also had a kettle, and tea/coffee making facilities. WIFI was good. The man at reception gave us information, and having read previous reviews we knew that we would have to use its sister hotel next door, for food, drinks and we were also able to use the pool and spa. Car park cost £20.00 but you can park for less on the road outside of the hotel. The room was clean and the bed was comfortable. The hotel looks shabby outside but you don't sleep outside! Yes its a little dated inside, but you cannot complain for what you are paying. We had breakfast in the hotel next door, and it was quite nice there. The pool was lovely, and the gentleman behind the bar was really great, this was the evening of 5/07. He was so helpful, an absolute asset to the Carlton! We had no issues in the East Cliff. If you want a 5 star hotel then go elsewhere and pay a 5 star price. We had absolutely no complaints. Not sure though I would pay a higher price though, we had a fab deal through Expedia for two rooms. It cost less than the usual price of one room

Family_with_children

2/10

Poor

06 Jul 2026

Urszula

It was over 30 degrees outside but the heating was on in the bathroom 24/7, absolutely unbearable! Who turns heating on for the whole day and night in the middle of the summer??! The fan in the room was barely working, it was impossible to sleep at night. At the end I got a parking ticket even though I parked in front of the hotel only to get my stuff out of the car!!! Just disgusting! Will never come back there again!

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Andrea

It's in a very good location between Bournemouth and boscombe piers. The rooms need updating and the outside of the building needs refreshing. The onsite parking is astronomical and you can pay to park outside on the road for a fraction of the price.
If you just want somewhere to sleep and shower it's a good reasonably priced option

Partner

2/10

Poor

03 Jul 2026

Sarah

This was the worst hotel I’ve ever stayed in, the only good thing about it were the friendly staff!
The floors were dirty along with the bathroom. Bed sheets were ok. No food or leisure facilities but you can use their sister hotel which is marginally better. I would never stay here again

Partner

6/10

Pleasant

02 Jul 2026

David

Although room was clean and tidy, everything in the room and generally around the hotel are in need of refurbishment

Self

8/10

Excellent

29 Jun 2026

Lance

Pool closed, any food you had to get from sister hotel. Tried to get ice for my drink I had but at 22:20 was told bar closed so said just need ice but apparently no ice and was advised to go to sister hotel! Hotel currently undergoing renovation I believe and our room was in nice condition and bed comfortable and for what you can pay ( only paid £42 for 1 night) and had a double room with part sea view I think it’s definitely worth the money. Would consider staying again but if you can afford more then worth staying at sister hotel The Carlton as pool and restaurant open.

Partner

6/10

Pleasant

29 Jun 2026

Peter

No glass or cup in the bathroom hotest day ofthe year and the towel rail couldn't be turned off tv not working only 3 stations and kept pixelating staff too buy watching the t.v football match

Partner

6/10

Pleasant

28 Jun 2026

Caroll

Helpful staff, place very rundown. Did have big room with seaview, but no grabrails to help get into shower over bath so my partner could not use shower/bath

Partner

6/10

Pleasant

06 Jun 2026

Alan

Staff were good and helpful room was clean and tidy didn't use bar or the national park

Self

2/10

Poor

05 Jun 2026

Darran

Wi fi did not work, parking charge was daylight robbery , swimming pool was in the hotel next door. Room was never refreshed, bathroom door would not close properly and the hotel was overall very scruffy. I would not stay there again.

Self

4/10

Poor

04 Jun 2026

Vivien

Was put in sister hotel NO food or drink there had to walk in pouring rain across car park to get even a drink!!! to main hotel. Long walk then to room which were ok. Wouldn't recommend.

Family

10/10

Exceptional

04 Jun 2026

Thomas

it was good the stay and my room was clean and tidy and the bed was comfy the dissappointing thing was there was no bathrobe in the room

Self

4/10

Poor

03 Jun 2026

STEPHEN

The parking was £20 to stay for 24 hours. The WiFi did not work. The tap in the bathroom leaked and twisted. The window would not shut properly. The plug sockets were barely holding on to the wall.

Partner

2/10

Poor

03 Jun 2026

Maya

Room: super hot, no air conditioning, had to ask for a fan that moved hot air around. Window opened 2 cm only.
No wifi or network signal AT ALL. A black hole.
No amenities in the hotel, had to walk to the sister hotel for a drink or ice or a swim. No food or bar on the premises.
I booked the hotel for my daughter and she left after two nights only because she was fed up.
Never again.

Self

2/10

Poor

03 Jun 2026

Christian

Very disappointing stay unfortunately as the hotel was advertised as having a bar and restaurant. Neither of which were in use. I was told to use the sister hotel down the road. I checked out a day early and have emailed the manager asking for a refund for that night and have heard nothing. The manager is also at the sister hotel which means hotels.com haven’t been able to contact him on my behalf.

Friends_and_family Family

4/10

Poor

31 May 2026

Andrea

The hotel is in need of significant refurbishment and appears to be quite run-down. There were several issues during my stay, including a blocked toilet, a bath that drained poorly and filled up due to a blockage no aerial TV connection and no Wi-Fi access in the room.

I would not expect these kinds of problems from a hotel in the UK. While the location is good the maintenance issues need to be addressed and resolved as a priority.

Partner

4/10

Poor

29 May 2026

Jane

Breakfast was good but had to walk next door for meals and all activitys. Not very good, the room was ok and clean shower was in the bath , and it wasnt very good.we would not stay there again.

Partner

6/10

Pleasant

29 May 2026

Louise

Right in the beach front which is lovely however when arriving i noticed the pool was shut so i was tokd i can use the pool next door the carlton hotel , i arrived on the hottest day of the year it was so hot but when i got to my room it was even more hotter there is no air conditioning and also noticed the bathroom heater was on , i asked the house keeping team coulld i have a fan and the ladys attitude was very rude said no there all out in other peoples rooms not even a sorry , however reception staff are nice and friendly, where are the house keepers common sence when cleaning rooms turn the bloody heating off as the switch was left on , also if staying in this hotel dont forget to take a fan with you .

6/10

Pleasant

25 May 2026

Heather

Outside of hotel very shabby, inside looked a lot nicer. No facilities such as catering and spa etc all had to used at their sister hotel next door. Offered sea view room at additional cost, which we did not require. When we got to our room it had a sea view anyway. Room was a good size and clean and comfortable. Parking on site offered as available on arrival yes parking available at £20 per day, no fee was mentioned in the advert, so would have been nice to know in advance, no reduction for guests staying at hotel…

Partner

8/10

Excellent

20 May 2026

Luca

messed up my booking and the staff were very accommodating and understanding!

Partner

4/10

Poor

19 May 2026

Mark

There was nothing bad with my stay but a number of things could have been better and could have disrupted my stay.
WiFi didn’t work. Breakfast was at another hotel As was the amenities. Car park was 20£ for a day. Room bin wasn’t empty. Toilet hadn’t been flushed. Shower didn’t have hot water so had a bath.
I slept well and was in and out quickly but it was a work trip so different perspective for me.

Business

2/10

Poor

13 May 2026

Caitlyn

Absolutely no amenities. Breakfast is at the hotel next door. The pool is the hotel next door. No phone in the room to contact reception. Power outlet by the bed is not standard. Shower was a trickle in the morning.

Self

2/10

Poor

13 May 2026

walter

Very disappointing experience. What you see advertised is absolutely not what you get. The hotel claims to offer facilities and services that simply do not exist. There was no restaurant or bar available during our stay — we were actually told to go next door if we wanted food or drinks.

The entire place felt neglected and abandoned. From the moment you walk into reception, you can immediately sense there is no atmosphere or life in the hotel. The rooms were dusty and poorly maintained to the point we almost left the very same night.

It’s a real shame because the property itself could have potential, yet even the swimming pool was covered with a tent and looked completely unused. The only positive part of our stay was the staff, who were polite and tried their best despite clearly working with very little support.

Sadly, I would not return and would not recommend this hotel to anyone expecting the experience shown in the advertisements

Partner

4/10

Poor

08 May 2026

Janice

No did not get a beach view ,although room was clean, staff are very helpful outer side badly needing painting and smartning up, no food at this hotel u have to go next door to the Carleton hotel. Fire alarm went off late thursday night but it was ok maybe a bug in the sensory thing in the rooms? Noisy people next door to me doors banging loud conversation so not much sleep had!

Self

2/10

Poor

04 May 2026

KIM

It was like faulty towers and everyone else said so too so wasn’t just me. Whatever cd go wrong did all the time. I’m exhausted and need a holiday to get over such a nightmare. My mother left a day early. I wd hv done too but was visiting my son.

Family

6/10

Pleasant

26 Apr 2026

Mark

The staff (Jamal) were friendly and welcoming. The hotel however is tired and requires a makeover and updating.

Partner

6/10

Pleasant

18 Apr 2026

Emma

Had to use caltons facilities only room was in east cliff and the parking there is shocking way over priced i payed over £30 for the night.

Family_with_children

2/10

Poor

17 Apr 2026

mia

bbbb

10/10

Exceptional

16 Apr 2026

Fatemeh

I loved the view . Everything was perfect ❤️

Friends

4/10

Poor

15 Apr 2026

Philip

This hotel was closed on my arrival with a note on the door asking all guests to go next door to the Carlton Hotel.

Self

8/10

Excellent

15 Apr 2026

Harry

bar closed, no beach view

Self

10/10

Exceptional

05 Apr 2026

Pippa

I did not use these facilities

Self

10/10

Exceptional

03 Apr 2026

Kenneth

Just excellent all round

Friends

8/10

Excellent

01 Apr 2026

Natasha

The room was clean and nice. The shower doesn’t mix hot and hold water properly
Breakfast was very good but dinner was average

Partner

2/10

Poor

31 Mar 2026

Jay

Looks nothing like the photos you see online. Really run down property. Was told I would have a double bed. Was two singles put together. Rock hard bed and pillows. No dressing gowns in the room like shown on photos. Bathroom had toilet roll down it still from previous guest. Dust all over furniture and tv. Hair dryer in the room didn’t work. Most the bulbs in the room need replacing as they are blown. The windows didn’t shut in the room as they are broken and need attention. Walls are paper thin so you can hear everything from other neighbours staying. No bar no restaurant on site at the property but says online that there is. Staff are friendly but due to everything else I wouldn’t come back.

Partner

6/10

Pleasant

30 Mar 2026

Mark

.

2/10

Poor

27 Mar 2026

Jo

I didn't actually stay east cliff as it was shut but I was not informed of this. A note was posted on the door that told me to go to the hotel next door. The man who checked me in seemed very overwhelmed and very little information about anything. My room was incredibly hot throughout my stay. I fed back about this numerous times but nobody cared. I couldn't sleep because it was so hot and was unable to turn the radiators down. I was advised to open the window but was on the ground floor and even though there were cables they could have been easiy cut and as a woman travelling alone I didn't want to do this. Lots of police and people hanging around near the hotel so didn't feel super staff. Really didn't enjoy this stay. It was pretty awful all round. Room very tired, spelt moldy.

Self

4/10

Poor

26 Mar 2026

Tony

No food available. No bar. No service. Falling apart.

Partner

2/10

Poor

23 Mar 2026

Janice

I booked a two-night stay, arriving on the 20th, with check-in scheduled for 4:00 pm. I have been a loyal customer of this hotel for many years, dating back to its time under the Hallmark brand and later the Menzies Hotel Group, and I continued to stay regularly until the COVID period, and one visit prior to this since, I do understand covid change their hospitality business but noting should have effected general running and courtesy
On this occasion, I booked through Hotels.com as it was an affordable short break. This stay was particularly important to me, as it was intended to give me the chance to get out of the house and gently improve my mobility following recent knee surgery. After a long period of recovery, this short break meant a great deal to me both physically and mentally.
Given my long-standing history with the hotel and the personal circumstances surrounding this visit, I felt it was important to share this context with you.
When my partner and I arrived at approximately 3:50 pm, we entered the hotel before unloading our luggage, as we noticed that the car park was now managed by a private parking company. This was £20.00 per night which of course we paid without hesitance on line even though The hotel appeared completely empty, and our vehicle was the only one in the car park.
As we approached the building, everything gave the impression of being neglected and unwelcoming. i would like to send you full details of this horrendious experience

Partner

10/10

Exceptional

21 Mar 2026

Wayne

Nice hotel, rooms are clean and beds comfy. Good shower

Business

10/10

Exceptional

21 Mar 2026

ioan

Friendly staff, very helpful
Great location of the hotel
You get what you pay for , no doubt, for the price paid we're satisfied

Partner

4/10

Poor

16 Mar 2026

Maggie

No double glazing rook was absolutely bloody freezing they had radiators but werent on window did not shut properly had to pay 20 pounds to oay to oark af there property when we had altrady paid for there hotel quite poor tralky couldnt get in the room untill 4pm which was a joke i will nt be recommending this property i love bournemouth and have stayed in a few property's but woll not be teturning here

6/10

Pleasant

14 Mar 2026

Sean

Nice room, hotel is managed by a partner hotel.
Parking is expensive with it costing £22 for 1 day - it is classed as public parking on there premises even though your a guest, superior room was basic but the view was great which was main feature of this room. Alternatively everything else is very outdated

Partner

10/10

Exceptional

12 Mar 2026

philip

yes i could see it was a nice view

Pet

10/10

Exceptional

10 Mar 2026

Ritchie

Yes it was but foggy.. still excellent stay.

Self

2/10

Poor

08 Mar 2026

Chris

We turn up the place was derelict as a sign on the door saying go to the Colton hotel and there wasn’t any space in the Carlton. I was with my four-year-old daughter. I then had to book another hotel to stay in Bournemouth. Absolutely disgusted with the service that I’ve got, I am waiting for a phone call to be Redeemed my money and I want compensate for this. Absolutely disgusting. Can’t believe it was even allowed to be booked.

Family_with_children

10/10

Exceptional

02 Mar 2026

Tamsin

Spotlessly clean room, excellent service from the room attendant Alison, also the handyman Alex was hugely helpful, doling out extra tea , coffee & milk on departure day.
The chap on reception kindly allowed my friend to stay with me for the second night & was chatty & helpful, arranging taxis etc.
Late check out was appreciated too, of course without extra fee!
Yes, the hotel could use a lick of paint on the exterior, however the interior is very good, just needs a couple of scatter cushions to brighten the room up!
Bottled water was shown in pics, yet not supplied, however when mentioned, i was given two complimentarybottles by Alison, i cannot praise her attentiveness enough.
Excellent sea views, and i do like a bath and a shower, which my room had.
Great experience, would stay again.

Self

8/10

Excellent

01 Mar 2026

Andrea

Staff were very welcoming at reception. Even though the hotel could do with a paint outside, inside was very well decorated. Had a lovely room looking out to the sea. The only issue was couldnt get hot water out of the main shower, but we were only there one night so got around it

Partner

8/10

Excellent

24 Feb 2026

Lynsey

Moved to their sister hotel (next door) but very happy with facilities and team were very helpful.

Self

6/10

Pleasant

15 Feb 2026

Tony

On arrival to the East Cliff Hotel, I saw some A4 notes written on the doors saying to go to the Carlton Hotel next door to check in.

6/10

Pleasant

29 Nov 2025

Elaine

The room was very dated and the windows all very draughty. There was no central ceiling light which made the room very drab and dreary even with all the other lights on. The cost of parking was excessive at 20 pounds per day. The bar was very expensive at 7 pounds for a pint. More people would frequent the bar if it was less expensive as it is a nice area to sit in. I questioned the high price of parking and was told it is the same all over Bournemouth but the last time we stopped in the travelodge just down the road it cost us 7 pounds a day. The bathroom was very dated and had been painted very poorly with paint splashes on multiple surfaces and dust on many surfaces whivh my vleaned off before we used it.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Sandy

I was upgraded to the Carlton Hotel.
I was given a double room with a sea view.
The staff were most attentive and helpful.
The room was very comfortable.
Would recommend the Carlton Hotel

Leisure Self

10/10

Exceptional

16 Nov 2025

Renee

Room was beautiful and the gentleman at the check in with glasses was so welcoming and really lovely and kindly and showed me to the sister hotel so nice of the gentleman generally all the had a lovely welcome so what can I say fabulous

Self

10/10

Exceptional

14 Nov 2025

Hemanth

excellent property

Business_and_leisure Self

8/10

Excellent

14 Nov 2025

Anne

A nice old place on waterfront - a bit tired looking but inside all functions as well as expected for an old hotel .
Lovely helpful staff .
Basic bathroom that was very used and ready for refurb .

8/10

Excellent

11 Nov 2025

stuart

I was transferred to the Hotel next door as this one appeared to be closed.

Self

10/10

Exceptional

07 Nov 2025

Igor

Actually I was staying in Carlton Hotel. Anyway, room was clean. Breakfast was good. Staff was excellent in helping and solving problems. Specially Jamal (maybe I'm spelling the name a bit wrong, but he is originally from Uzbekistan) who worked night shift. He is a very good man and he is a very good at his profession. Big thank you to him.

Business_and_leisure Self

8/10

Excellent

14 Oct 2025

Jay

Room was clean.Stunning view from our window looking out to the sea

Leisure Partner

6/10

Pleasant

13 Oct 2025

David

Good breakfast,
Free wi fi was rubbish as it did not work on phone or i pad . Just said cannot connect to server

Self

8/10

Excellent

28 Sep 2025

Stephen

The room was cold

Leisure Friends

6/10

Pleasant

28 Sep 2025

Steve

Arrived late, left early so didnt experience much of the hotel. Room 1101 - a classic double nice enough with clean bed linen and towels, a large flat screen TV and decent furnishing and 6' double bed.Love making noise could be heard from one of the adjoining rooms - but sadly not from our that night (lol). No view from room. I'd give the bathroom a 7 outof 10 as it suffered from the usual british hotel standard of the odd dusty area (back of disabled rail). Overall good value for what we paid. We would return.

Leisure

6/10

Pleasant

28 Sep 2025

Rachael

Check in efficiency was painful, & for some time quite concerning.. with more or less zero customer service, reassurance or initiative thrown into the mix.
My partner checked in a between 1-2 hours before I arrived at the hotel. By time I did, the night porter had just recently begun his shift. He struggled to find the booking details- i should add that my partner's phone was, at the time recently stolen.. therefore, nonexistent! Meaning I would need to obtain the room number from reception in order to locate our room- this did not seem overly odd, or big a deal as you do expect there to be some miscommunication between nighttime and regular staff. I was advised by the night porter he was about to give his boss (I think the duty manager on that particular day) a call to assist him. When I returned from the balcony, having smoked a few cigarettes, to allow what I thought would be adequate time to solve the issue, the said managers is now present. I didn't exactly feel a very warm welcome as I approached the desk, and actually had to ask myself \"so I take it you know what's going on?\" To which he responded that he did, however there was no sign whatsoever of our booking either amongst the paper records, or on their systems. This continued for further 5+ minutes -after which, he called somebody above him presumably

6/10

Pleasant

25 Sep 2025

Roger

Fawlty Towers

Clean & comfortable but mechanical and audio visual faults in room, which were reported and not dealt with.

Business

4/10

Poor

24 Sep 2025

paul

most disapointed to be told that parking would cost an extra £20 per day ( not mentioned on website, only that on site parking was available )breakfast served in next door hotel as work supposedly starting in our hotel ( no sign of this during our stay ) also on stating my displeasure at this was told I could cancell and go elswhere, not at all welcoming !
the room was not cleaned in the three days of our stay although we had put up,the do not disturb notice on the Monday morning for approx 3 hours.
would not recommend this hotel !

6/10

Pleasant

21 Sep 2025

Elizabeth

Good but room for improvement

We had a lovely rime away but the hotel is in need of some updating, the floors were incredibly creaky and noisy, not ideal for a family stay with a baby. The breakfast was good. We were unfortunately disturbed at around 1am by the alarms going off which terrified our 3 month old.

Friends_and_family Family

8/10

Excellent

19 Sep 2025

K.

Nice to look out and hear the waves at night

Leisure Partner

10/10

Exceptional

12 Sep 2025

Zillul

We checked in quite late in the evening. Jamol at the reception was really helpful, we would definately consider staying again. Bournemouth is a beautiful place to visit.

Leisure Partner

10/10

Exceptional

07 Sep 2025

DIEGO

Everything was perfect, there were two receptionists who even speak Spanish, who were polite and competent. I hope the indoor pool comes back soon!

Self

6/10

Pleasant

07 Sep 2025

monica

The parking is so expensive,.i never been in hotel and pay for the parking. The window's room so old and wind come inside even if they are closed. The indoor pool is not working and when you book it's not mentioned. My expectations was high but the reality is different.

Leisure Partner

8/10

Excellent

06 Sep 2025

Sukhpreet

All Good

8/10

Excellent

04 Sep 2025

Phillip

Breakfast is good. Rooms are big and have a TV 📺. The shower wasn't brilliant.
Nice staff you can walk to the beach.
My stay was good.

Self

8/10

Excellent

03 Sep 2025

nathan

Great location and a very good price with polite staff, hotel needs a overhall and a but of updating

Partner

6/10

Pleasant

03 Sep 2025

Khoyrul

We were greeted well they changed my hotel I wanted a better view but was given a dingy room with views of a park.

Felt really diss appointed

Partner

10/10

Exceptional

02 Sep 2025

Geoffrey

No food nor bar. Had to go to the Carlton. No entertainment either

8/10

Excellent

28 Aug 2025

Maria

Lovely hotel, lovely staff, great breakfast and very clean
Had a blocked sink that was sorted out as I was leaving and the indoor pool was closed which was disappointing as we only booked it for the indoor pool as weather showed rain.

Leisure Family_with_children

8/10

Excellent

28 Aug 2025

valerie

mixed

very clean. over the road from the beach and so could see the sea - so peaceful. however, the pool was shut and i chose this hotel partly because it advertised a pool so this was very disappointing.

Self

10/10

Exceptional

27 Aug 2025

Biswajyoti

Best place to stay in Bournemouth

This was one of the best holidays I ever had, and the hotel experience made it so much better. They first upgraded us to a sea-view room from a standard room. Then whenever we needed something, it was available. The facilities at the next door in Charlton is amazing as well. I generally don’t provide a review after a stay, but they actually went above and beyond to make us happy, which is very rare here in the UK. Adding to the amazing service is the cost, which I felt is very reasonable as well

Partner

8/10

Excellent

27 Aug 2025

Elena Adela

The sea view very nice.
The room was clean
The breakfast was fine.

Leisure Family

2/10

Poor

27 Aug 2025

Louise

crap

Leisure

6/10

Pleasant

26 Aug 2025

Nathalie

L’endroit est vraiment beau mais l’extérieur a besoin de rénovation… la chambre etait bien et nous avons du aller souper à extérieur il y avait un groupe.. mais il y avait plusieurs options

Partner

10/10

Exceptional

26 Aug 2025

Michele

Lovely stay

Reception was really friendly and gave us all theinformationwe needed, check in was quick,lovely room ,quite ,bed was so comfortable, hotel was central to boscombe and bournmouth, will definitely recommend!

Partner

4/10

Poor

26 Aug 2025

Kayleigh

Not great, but ok for price at peak time. Mixed feelings.

We had a Large family room, but it was not very clean and we had issues with hot water. Parking £35 which seemed excessive.

Nice you can use the pool next door and great location.

We left an item in the room which we were told wasn’t there (even though the room had been “cleaned” and we knew exactly where it was). We then had call the next day saying they had found it and we could pay for them to post it back to us, which was a little annoying.

Leisure Family_with_children

4/10

Poor

18 Aug 2025

Oscar Anibal

The staff offered a very inefficient and slow service.

Leisure Partner

4/10

Poor

18 Aug 2025

Elvis

No internet, tv remote didn't work,room was hot windows open six inches, The toilet was,try and sit on it,absolutely joke.car park £20 ive had better stays in truck stops and cheaper and thats with the truck .£270 FOR 2NIGHT NOT EVEN BREAKFAST UNBELIEVABLE

Leisure Partner

8/10

Excellent

14 Aug 2025

Thomas

Exceptional staff friendly polite and very good at interacting with the guests

Leisure Family

2/10

Poor

11 Aug 2025

Shirin

I won’t be staying here again , the rooms are filthy the staff are not very friendly or helpful
I couldn’t even begin to tell you how dirty the bathroom was the dust and dirt and cobwebs just awful, furniture falling apart on its last legs bathroom dated and dirty carpets stained curtains caked in dust they gave us a cheap tower fan in the middle of summer it was just terrible

Leisure Family_with_children

6/10

Pleasant

08 Aug 2025

Karen

All the staff were very helpful and went out off there way to help us

Family_with_children

10/10

Exceptional

08 Aug 2025

C B

Enjoyable stay

What I had expected

Self

6/10

Pleasant

08 Aug 2025

Alan

slow check in & high parking charge

Check in was slow and limited options for food. Most annoying was told parking was available at the premises and on check in advised parking was managed by local council and cost £20 to park. Unimpressed.

Business

10/10

Exceptional

03 Aug 2025

Anne

100

it’s wonderful place to stay and staff are amazing especially jamal he was wonderful and make us feel like home

Friends_and_family Family

8/10

Excellent

02 Aug 2025

Neil

Stayed here for 4 nights in Family Room, 2 Adults and 2 kids. Room was adequate for our needs. Kids said sofa bed was comfortable. Upon request, we (my daughter and I) had the king-size bed split into two singles. Bedding and towels were all nice and clean. View from window, which only partly opened for safety reasons, was of the fire escape at back of hotel, only real aspect we didn't like. Bathroom was totally functional with very good rainfall shower and nice hot water.
Buffet breakfast was very good and liked very much by the kids. The balcony by reception/bar offers great views over the bay and is nice to sit out on in the evening with a drink etc.
Short walk to town, even shorter to start of zig-zag down to beach.
Staff were very pleasant and helpful which made everything enjoyable. Lift to upper floors too. All in all, we thoroughly enjoyed our stay at the East Cliff Hotel. Would recommend it, if on a budget, and will certainly stay here again.

Leisure Family

4/10

Poor

29 Jul 2025

Paul

Good beds disappointed at no pool looks like not been used for years but not told about it on booking my stay yes we were offerered another pool at Carlton but it was always buzzy Bar facilities terrible no coffee machine I could go on a lot more very bad re view I think by more than me

Leisure Partner

6/10

Pleasant

28 Jul 2025

Diana

Unfortunately I chose a single room which was rather small. It just happened to be a heatwave when I arrived so the room was very hot and If I could have had an update I would have done. But the hotel is in a great position on the cliffs and walking into the town centre.

Self