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Hermitage Hotel Oceana Collection
Bournemouth · United Kingdom
Exeter RoadView location
8.0/10Excellent1,000 Reviews
Cleanliness8.8/10 8.8
Service8.6/10 8.6
Comfort8.0/10 8.0
Condition7.8/10 7.8
Location9.6/10 9.6
Neighborhood9.4/10 9.4
Amenities7.2/10 7.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hermitage Hotel Oceana Collection
Enjoy stunning views from the terrace and take advantage of amenities such as complimentary Wi-Fi and concierge services. This Bournemouth hotel also offers wedding services, a cozy fireplace in the lobby, and complimentary access to a nearby fitness center.
Dine at one of the hotel's two restaurants, including Thomas Hardy, or enjoy 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind with your favorite drink at the bar/lounge.
Buffet breakfasts are served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM (fee applies). The hotel features a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event?
The hotel offers 775 square feet (72 square meters) of space, including conference space and three meeting rooms. Self-parking is available onsite (subject to charges).
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Each of the 76 guestrooms features an LCD television with digital programming, complimentary Wi-Fi, and a private bathroom with a shower/tub combination, complimentary toiletries, and a hair dryer. Conveniences include a phone, a laptop-compatible safe, and a desk.
The hotel is conveniently located near Bournemouth International Centre, Bournemouth Lower Gardens, and the Oceanarium.
With a stay at Hermitage Hotel OCEANA COLLECTION, you'll be centrally located in Bournemouth, steps from Bournemouth International Centre and Bournemouth Lower Gardens. This beach hotel is 0.1 mi (0.1 km) from Bournemouth Beach and 0.1 mi (0.2 km) from Bournemouth Pavillion Theatre.
Stay in one of 76 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bournemouth? This hotel has 775 square feet (72 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Beach services
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:30 PM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
On bay
By ocean
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Only dogs are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- The property allows pets in smoking rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
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Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately GBP 15.95 for adults and GBP 7.95 for children
- Self parking fee: GBP 14.00 per day
- Pet deposit: GBP 50 per stay
- Pet fee: GBP 20 per pet, per night
- Service animals are exempt from fees
- Crib (infant bed) fee: GBP 6.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
German
Portuguese
English
Italian
Polish
Turkish
Spanish
Nearby attractions
Bournemouth International Centre
0.1 km / 0.1 mi
Bournemouth Lower Gardens
0.1 km / 0.1 mi
Oceanarium
0.2 km / 0.1 mi
Bournemouth Pavillion Theatre
0.2 km / 0.1 mi
Bournemouth Beach
0.2 km / 0.1 mi
Bournemouth Pier
0.4 km / 0.2 mi
Russell-Cotes Art Gallery and Museum
0.5 km / 0.3 mi
St. Peter's Church
0.6 km / 0.4 mi
The Square
0.6 km / 0.4 mi
Genting Casino Bournemouth
0.7 km / 0.4 mi
Bournemouth Town Hall
0.8 km / 0.5 mi
Durley Chine Beach
1.1 km / 0.7 mi
Alum Chine Beach
1.4 km / 0.8 mi
Meyrick Park Golf Course
1.6 km / 1 mi
Boscombe Beach
1.8 km / 1.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 76
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Multilingual staff
- Bellboy service
- Fireplace
Show 20 more facilities & services
- Hotel safe
- Lift access
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant: 2
- Conference room
- Meeting room: 3
- Business centre
- Sun loungers
- Parasols
- TV lounge
- Sauna
- Breakfast
- Snacks
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Double or Twin CLASSIC KING BEDDouble or Twin • CLASSIC KING BEDDBT.AS-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CLASSIC KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHermitage Hotel Oceana Collection
Double or Twin CLASSIC KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CLASSIC KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.AS-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHermitage Hotel Oceana Collection
DOUBLE ECONOMY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EY
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CLASSICDouble or Twin • CLASSICDBT.AS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHermitage Hotel Oceana Collection
Double or Twin CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: DBT.AS
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hermitage Hotel Oceana Collection
100
reviews shown
Michael
We liked the architecture and history of the building.
Breakfast room staff did not greet us and raised her voice to enquire if we had breakfast here before.
Room- painting is peeling
Tv- not working from3pm to 6pm even though technician looked into it. We were put in a better with Tv working.
The sofa is not comfortable and fans not working. No garden
Breakfast room staff did not greet us and raised her voice to enquire if we had breakfast here before.
Room- painting is peeling
Tv- not working from3pm to 6pm even though technician looked into it. We were put in a better with Tv working.
The sofa is not comfortable and fans not working. No garden
Elaine Diane
In Bournemouth to see a concert. Stayed at the Heritage because of proximity to the venue. Hotel was very nice and our stay was pleasant with no problems. Breakfast had a variety of items and was quite good.
Elaine Diane
Only there for two nights, but found it a professionally run, pleasant hotel. The breakfast was good, the staff unfailingly friendly and helpful, and the evening meal was good and relatively reasonable. Were in Bournemouth to see a concert at the BCI which is, literally, across the road.
Caroline
Great location, nice clean room. Didn't like the shower curtain but could live with that for 1 night. Also could use somewhere to put my toiletries bag in the bathroom - surfaces were too small.
shelby
Everyone was helpful and very friendly. Great hotel.
John
When we checked in there was I believe an Italian man on reception. He was polite, informative & all round good customer service. The only down side was the older gentleman & believe the breakfast manager. He came across as though he didn’t want to be there, no good morning or anything (unlike the other staff members). He is customer facing & should be more upbeat, pleasant, visibly happy & approachable.
Gillian
The website showed a good a la carte menu for the evening meal. So we booked a table in advance. We were actually presented with a very lack lustre set menu (at a good price, it has to be said) but not what we were expecting. I had to ask for a wine menu and this seemed an unexpected request! The check in staff were very helpful.
Bear
Perfect place for a central location to the beach town and bic, I never used any of the bars restaurants or anything els that’s on offer .. for me it is a very convenient place to stay when going to gigs at the bic. Parking is available onsite ( for a fee) so that’s a plus.
Rooms are adequate very clean staff are very friendly and helpful.. will stay again when in town.
Rooms are adequate very clean staff are very friendly and helpful.. will stay again when in town.
Stuart
Really enjoyable stay. Excellent location. Only negatives are the small double bed and the noisy plumbing.
David
Hotel is in a great position very close to the beach and shops
Rob
No lift, so tough getting to the fourth floor with a ‘dicky knee’.
The pool is in another hotel and is clearly ‘unloved’. It does the hotel no favours to ask guests to go there.
The pool is in another hotel and is clearly ‘unloved’. It does the hotel no favours to ask guests to go there.
James
The lift wasn’t working, so they offered us a room on the first floor so not to many stairs to negotiate
Stefanie
Really nice hotel good location and parking , great facilities
Paul
Service and room were great. Fantastic location especially if attending the BIC which is just across the road. Could do with reviewing snack options for late night nibbles as fairly limited. Would stay again.
stephen
General air of wellbeing
ROBERT
Room was good warm and clean tea/coffee facilities and king size comfy bed.Parking on sit is £14 a day.
Lesley
Like most of our seaside resorts and hotels this hotel is showing its age. for a four star hotel the food was ok but if you are going to offer a minimal menu then at least do it well.
If you do not have ample parking for your guests you should at least consider offering parking elsewhere FOC or at a reduced rate and advising your guests clearly and specifically about the issues you have with parking so that they can time their arrival better.
The staff where all pleasant and helpful and the hotel satisfied our requirements for the weekend we had planned.
Thank you
If you do not have ample parking for your guests you should at least consider offering parking elsewhere FOC or at a reduced rate and advising your guests clearly and specifically about the issues you have with parking so that they can time their arrival better.
The staff where all pleasant and helpful and the hotel satisfied our requirements for the weekend we had planned.
Thank you
Kevin
My wife and I met here 43 years ago when she was the assistant housekeeper and I delivered the laundry. The room was nice but not as clean as they were back in the day or what would be expected for the current star rating
( cobwebs & sticky sweets** FLIES. ) and the gaps in the window frames made for a chilly sea breeze. Really dissappointed at the cost of over night parking, where should we park other than where we sleep. Afternoon tea was nice.
( cobwebs & sticky sweets** FLIES. ) and the gaps in the window frames made for a chilly sea breeze. Really dissappointed at the cost of over night parking, where should we park other than where we sleep. Afternoon tea was nice.
Clare
Clean room and helpful chatty staff
Michelle
Great room. Connor especially was fantastic at check in.
J
Great room and reception staff. Breakfast was terrible though sadly
Katie
Lovely big room, good service, perfect spot opposite the BIC
Paul
Spotless clean warm room
Best located hotel in Bournemouth
Best located hotel in Bournemouth
Sarah
Check-in was painfully slow as there was only one person on the desk. And despite having phoned up and messaged twice to ask for a twin room, we were still given a double. The problem was solved quickly and we were moved to a larger twin room; however the beds were still together, so we had to move them to separate them! A twin is two separate single beds, not two separate single beds fixed together with no room to move them apart!
Breakfast was nice and kept replenished but there was no dairy-free alternative milk as standard. I brought my own with me anyway.
Breakfast was nice and kept replenished but there was no dairy-free alternative milk as standard. I brought my own with me anyway.
Bear
Room very clean x
Neil
Great stay nice room good price nice breakfast ideal location for Bic we will be back
Eric
Staff very helpful,food good and plentiful,room clean and comfortable
Darren
Room was good, little dated but expected for an older hotel. Staff were fine and helpful. Only complaint is breakfast, the small buffet area was crowded and only one coffee machine meant it felt chaotic.
Craig
Staff were very helpful, especially at Check in.
The room was modern but small and was noisy due to being above the lounge area.
Room was also very warm even after turning the aircon down.
Mattress was very firm, neither of us slept very well.
Limited choice of foods at breakfast and a lot of choice was empty.
Overall, its not a bad hotel just needs a little bit of work.
The room was modern but small and was noisy due to being above the lounge area.
Room was also very warm even after turning the aircon down.
Mattress was very firm, neither of us slept very well.
Limited choice of foods at breakfast and a lot of choice was empty.
Overall, its not a bad hotel just needs a little bit of work.
Katie
Room was very basic and quite cold. Bathroom was in need of a refuel with cracks and damage to bath. Linens were clean and room was clean but all generally tired. Breakfast was ok very average. Afternoon tea was disappointing and dinner the same. Reception area was clean and dining area tidy but dull. Parking was good for us but we were lucky to get a space.
Alison
The hotel is a bit tired looking but we couldn’t fault the cleanliness and the attitude of the staff. Will definitely return as the ideal location for the Pavilion theatre
Maria
Room was in need of an update and needed a good clean
Anthony
No hot water in either sink or shower.
Ray
Good hotel. Breakfast was frustrating, just one coffee machine available, so a long wait for hot drinks.
Suzanne
Lovely comfortable room overlooking the sea. Everything we needed for an overnight theatre stay . Really well situated hotel opposite the beach 5 minutes to the BIC and Pavillion theatres and shops . Parking is a bit pricey on site nearly £15 per night but there is a car park a short walk away that charges £6.30 for 24hrs
Elin
Friendly, helpful staff, lovely breakfast, quiet room. Clean - would recommend!
Tim
Ok
Emma
Dated...
I booked the hotel mainly for the EV charging, which was out of order when I arrived. The receptionist did advise I could use one of the sister hotel's chargers. The car park is extremely tight, so if you've got a big car - beware! The hotel is rather dated & in desperate need of some TLC - The staff were all friendly. They had run out of the wine I wanted.. no biggie. They were dog friendly.. big plus!
MARK
Great place to stay.
Taimoor Shah
Low quality and extra cost doesn’t worth
Tracey
Outstanding
This hotel is situated in the best place for everything you need. The staff are friendly and always there if needed. The breakfast was fabulous. We will be back.
Sai
Friendly staff on check in
Great location near beach and conference centre
Dated decor, bathroom does have some sealant mould. Only one socket in the room which TV and phone plugged into
Great location near beach and conference centre
Dated decor, bathroom does have some sealant mould. Only one socket in the room which TV and phone plugged into
Kyle
Stayed with our 9 week old baby and was given a room only accessible via stairs not ideal.
The room was spacious, but must had been next to a generator or aircon unit as we could constantly hear whirring and banging throughout the night.
Great location but wouldn’t stay here again.
The room was spacious, but must had been next to a generator or aircon unit as we could constantly hear whirring and banging throughout the night.
Great location but wouldn’t stay here again.
Ian Griffiths
Very nice hotel, enjoyed our stay, would definitely stay again
Mrunal
Next to Bournemouth beach which is a big plus. The restaurant menu is very limited, and the breakfast is basic. The parking on-premise is great, and again the convenience because of the location is fantastic. Good value for money overall. Next time I would not do breakfast here, but instead spend that money to go out to one of the many options in town.
Emily
The hotel is in an amazing location! Right on the beach and walkable distance to the centre. The rooms are spacious, modern and clean. The rest of the hotel is a little out dated but still a nice hotel. The one thing that really did let this place down is the staff. Everyone we met was very unwelcoming, we didn’t even get a hello when we checked in. I don’t think we saw one member of staff smile and it is a shame because this hotel has so much potential to be even better. I would stay here again because the location is great but I wouldn’t hold out any expectations to be greeted in a friendly way or made to feel welcome.
Sarah
Lovely Hotel
Check in was a joke,20 minutes waiting to check in. Not good.
Julie
Very central
Ryan
Friendly staff, rooms had very recently been redecorated so in great condition, Excellent location as very close to beech and peer.
Paul
Easy check in/out with friendly staff throughout. We’ve stayed several times previously and will definitely return again.
Samantha
Great location!! Amazing view
Great stay, location fab! Very clean, everything we needed in room. A little noisy but we expected it due to location. We were amazed by the price due to location, it was quicker to pop back to the hotel for a wee than queue down the beach haha. Staff were also very friendly and welcoming :) would stay again :)
Josie
Nice hotel
Nice hotel with lovely service. Breakfast is excellent. I wouldn’t rate this hotel 4star maybe 3 star and needs a little updating in places but overall a good hotel.
Diane
Very nearby to Bournemouth Beach. Good location..
andy
Staff were very helpful. The hotel is perfect for going to the beach,park and shops and eateries
Kerry
Great hotel and perfect location for BIC, beach and other bars and restaurants. Also got upgraded to a suite so very happy.
diane
Truly worth a stay at this lovely hotel
We travelled from London to make the most of the sunshine. This was a return visit, as we have stayed before and love its location, 1min walk to pier and beach.
On arrival, greeted by a lovely young lady on reception. I cheekily asked if there was a sea view room available, as we booked a standard room, without hesitation she upgraded us to a lovely room with views over the pier and beach, large king size bed and a dressing and seating area.
During our stay the staff where lovely, friendly and helpful. Defo third return. Would highly recommend.
On arrival, greeted by a lovely young lady on reception. I cheekily asked if there was a sea view room available, as we booked a standard room, without hesitation she upgraded us to a lovely room with views over the pier and beach, large king size bed and a dressing and seating area.
During our stay the staff where lovely, friendly and helpful. Defo third return. Would highly recommend.
Beverley
Great location, clean room and comfy beds but noisy doors and lift - food awful - breakfast cold and ran out of items, evening meal tasteless - a real shame as this used to be a lovely hotel
Mark
Very cosy and a superb location!
Verified traveler
March 25
A most enjoyable stay. Friendly helpful staff. Room cleaned daily.
Rita
We have stayed at the hotel a few times and it has the lovely feel of a family run hotel although I assume it’s not. Staff are lovely and really helpful.
Jacelyn
Stay for one night lovely hotel lovely clean room close to BIC and the beach. Had a meal there but meat was very fatty but other than that the stay was positive. And definitely will be staying again.
Paul
.
NICHOLAS
Did not attend had a family emergency so lost the money involved.
That will teach me to just pay the extra so im covered.
That will teach me to just pay the extra so im covered.
Martin
.
Rong
Staffs work at this property are always helpful to answer question j have. The food and service provided in the restaurant in the property are very good.
Shane
Nice place and great area but the smallest bed. Rapid for a king but that was no king and we are both over 6 foot. We didn’t have time to say anything as we were staying one night .
There seems to be a massive range in the types of room but we paid over 130 for one night plus 14 parking and really we could have done better in another hotel.
There seems to be a massive range in the types of room but we paid over 130 for one night plus 14 parking and really we could have done better in another hotel.
Feliciano
The Hermitage Hotel is an old hotel that has seen better times. The hotel is refurbishing the rooms, we were at the 4th floor and rooms are great: new, extremely clean and very comfortable. The worst part of the hotel is the breakfast and poor service that is offered: lack of staff, ham with mould, cheese that is so overdue that the corners are lifting due to dryness. When pointed out to the service, the shrug their shoulders, didn’t say anything and left (the cheese/ham stayed, not sure if they removed them later). Similarly with pastry: had to ask repeatedly to refill the pastry board. In summary, an hotel that is trying to upgrade, which is good. My advice will be to train the staff and the chef in the breakfast.
Jason
Friendly hotel in great location for shopping and beaches
abi
Lovely rooms
Room was lovely and clean, recently refurbished I believe. Bathroom was excellent
Lubos
Not a 4 star
I generally don’t have the need to review hotels, but on this occasion, I did an exemption. Not sure, how this is a 4 star hotel. Very basic for £170 a night room. 2nd floor closed for refurbishment and very noisy until late.
The highlight of the visit was the young lad at the reception Connor.
The highlight of the visit was the young lad at the reception Connor.
Kelly
Very convenient
Rhiannon
Convenient location but dated room, damaged bath and slight musty smell. Does the job and not bad value for the price. Staff were very friendly.
Lee
Fantastically Located
Was given a quirky room at first (tv on a bracket on the wall which didn’t swivel so couldn’t watch from the bed and the only chair was below the tv, no place to put kettle unless on a very small table next to the bed (kettle tray bigger than table) and no sockets anywhere other than by the bed so my wife wouldn’t be able to dry hair anywhere near a mirror). On mentioning some of this to the staff, they understood and moved us to a different room. This room was huge compared to last one, and we had a great night’s stay. Breakfast was a buffet and tasty. Every member of staff we spoke to or saw was helpful and nice. Great location but parking was unavailable unless you were there early, or guaranteed if you booked direct with the hotel. Other deals available also, but only if you booked direct with the hotel. If going to Bournemouth, this is a great location as right at the bottom of the town by the beach, gardens, BIC and Pavilion.
William
Noisy central heating pipes.
Great location and huge room. But, no room in car park. Had to pay to park in multi storey 5 minutes walk away.
Also, central heating system made a loud noise - air in system? - which did not allow for a restful, quiet night's sleep.
Also, central heating system made a loud noise - air in system? - which did not allow for a restful, quiet night's sleep.
Ujas
We have stayed there for birthday party. Location is great but staff service were unexpected for hotel like this. I called reception in night for towels and toilet tissue so the guy was in night shift at reception he told me come nd pick up from downstairs and when I asked them I have a headache because I was outside for long time I can’t able to come he said I will come then didn’t show up. In morning I woke up at 11 and check out time was 11. Reception called for check out I explained my condition to other guy at reception to give me an hour I don’t mind to pay because I have to get ready for checkout. He was like sorry but housekeeping is at door I can’t make it and then I told about the guy who was talking on phone in night when I requested for towels and tissue then he just completely ignored conversation and told me I can’t give you an extra one hour check out time is 11. Location wise it was good but all is matters staff behaviour and manager responsibility. In case of staff and manager responsibility and behaviours I would rate 1 out of 5. Hope you guys have great day
Karen
It wasn’t stipulated in the booking that we had to pay for parking. It usually is free for guests but NOT if booked through a third party. Breakfast selection was good. We had selected a premium room, but I’m not sure if that was what we got. It looked nothing like the photos on the site. Otherwise the property is good value for money and conveniently situated.
Natalie
A friendly helpful staff, happy to help.
Chandice Chevelette
Restaurant staff are very friendly and welcoming. There is construction on the building which we were not informed when we booked. We had the first floor suite but it was too noisy and lots of banging which scared my little boy. The reception was helpful but quite rude when we asked for another room.
Barrie
Refurbished rooms very good, other rooms looking tired. Majority of staff very good. Hotel ideally placed for beach and town centre. Would stay again.
Saakshi
One of the worst hotel experience ever!
I recently stayed at this property with my kids and with no doubt was a horrible experience through out. To begin with, the room was not clean by any standards - the bedsheet was evidently reused without wash as it had sand all over the bed. The tap water was pale yellow. And the staff was the worst part of the experience - as they seemed busy pushing charges instead of meeting basics of customer service standards. Finally, the parking measures are worst to a different standard - as they just sent me a parking fine for parking my car while I was trying to check in.
I highly recommend families to avoid staying in this hotel!
I recently stayed at this property with my kids and with no doubt was a horrible experience through out. To begin with, the room was not clean by any standards - the bedsheet was evidently reused without wash as it had sand all over the bed. The tap water was pale yellow. And the staff was the worst part of the experience - as they seemed busy pushing charges instead of meeting basics of customer service standards. Finally, the parking measures are worst to a different standard - as they just sent me a parking fine for parking my car while I was trying to check in.
I highly recommend families to avoid staying in this hotel!
Jordi
It was okay, to be fair, it doesn’t truly feel like a 4-star hotel. There were spiderwebs on the ceiling, and the toilet sink was broken.
The receptionist lady was lovely. It’s a shame because the location is amazing. However, it doesn’t have a pool on-site. You have to go to another hotel, which is a 20-minute walk away, to use their pool. That’s not very convenient.
The receptionist lady was lovely. It’s a shame because the location is amazing. However, it doesn’t have a pool on-site. You have to go to another hotel, which is a 20-minute walk away, to use their pool. That’s not very convenient.
Julia
The location of the hotel was excellent, very close to the pier, Upside Down House and other attractions. I ate at the hotel on one evening. The food was good. The shower in my room was a bit disappointing for a 4 star hotel. It was impossible to get the head at a good angle. My room was spacious and clean.. i would definitely stay again
Tina
Our room was beside a very noisy fan and light system,
The paper on the wall around the room with peeling off.
The bathroom flooded only having a small bath.
The paper on the wall around the room with peeling off.
The bathroom flooded only having a small bath.
Anna
Amazing location, beautiful hotel
Had a superior family room with my kids, room was huge, beautiful and very clean. The whole hotel was spotless and all staff I met were lovely and friendly. Location couldnt have been better, literally right in centre of beachfront.
Food in restaurant was really nice and good choices too. No complaints
Food in restaurant was really nice and good choices too. No complaints
Claire
Facilities great. Staff friendly. Everything clean. Shame you have to pay to park at the hotel though.
Gift Funwayo
Overall the hotel service was very good, however our room was noisy and difficilt to sleep due to the big air cons behind the room outside.
yvonne
ENJOYABLE STAY
the staff at the hotel were so nice and accommodating. very friendly professional kind staff. Whatever we requested was not too much for them and was done with a smile. The dinner was very delicious and for a three course meal we paid £23 each which I think is a reasonable price. As for house keeping we had our rooms cleaned everyday and clean towels whenever we needed them. There was 3 of us in the room and the beds were big and comfortable. We stayed in a family room and there was enough beds for a couple and two children.
Adam
Solid option for the beach
Decent hotel in a perfect location. Nice and powerful shower. Perhaps a little old fashioned, the bed could be a bit comfier and the bar could do a with a bit of a revamp. Not major gripes though, would stay again.
Alexandru Ionut
Was everything very organised
Morgane
La location est très bien et la chambre était très propre.
Eliza
I stayed at many places in Bournemouth but first time in Hermitage. It was great. I’m a terrible germophobe but to my surprise every surface was spotless. Beddings clean and fresh. Towels well washed. No speck of dust. Carpet looked as though they washed them before the season. Comfortable mattress and plenty of pillows. Aircon so quiet I managed to fall asleep in a lovely cool room. I’m coming back to Hermitage soon…
Colin
Mid week 3 night stay
Lovely hotel with friendly and helpful staff throughout our stay.
Reception Manager resolved our Room allocation very quickly and arranged a room upgrade and complimentary beverages whilst the room change was being made.
The quality of the room renovations is very good. Breakfast choices very good and high quality.
Hotel is ideally placed for exploring Bournemouth and very close to the beach and pier. Bar pricing reasonable,
Reception Manager resolved our Room allocation very quickly and arranged a room upgrade and complimentary beverages whilst the room change was being made.
The quality of the room renovations is very good. Breakfast choices very good and high quality.
Hotel is ideally placed for exploring Bournemouth and very close to the beach and pier. Bar pricing reasonable,
TERRY
Smart Tv not setup for normal tv - room was newly refurbished and everything else was excellent
Clare
Lovely place to stay. Helpful, friendly and chatty staff.
Anooj
Overall 5 stars
Neil
Terrible
I stayed here on the 22nd June with my partner and son !! I booked the room through hotels.com - we booked a superior sea view at a cost for one night of £218. This is a 4 star “ not a chance” I took pictures to show reception who even commented “ wow” let me speak with the manager . It was interesting that to get some air into the room all we got was smoke from the smoking area below the window. After 3 mails directly from me and a number of calls from hotels.com the “ management choose to ignore all of them. Extremely unprofessional. I understand they are trying to upgrade it then don’t charge upgrade costs until you have completed the work and more importantly listen to your customers and don’t bury your head in the sand !!!
Jonathan
An older hotel on the sea front which has been modernised to cater for residents of all ages and abilities.
Cindy
Love it here
Despite the hotel having major refurbishment, I didn't hear any noise. Lovely double room with a sea view.
Tina
Quick visit
Amazing view of the seafront.
Friendly staff and nice breakfast.
Great location
Friendly staff and nice breakfast.
Great location
Glynnis
The 6minute walk from the X3 bus stop with our small suitcases was really pleasant.
The location was perfectly situated with easy access to the gardens, beach, promenade, the BIC, the Odeon & main shoppping areas.
Upon arrival, Ali at Reception was welcoming & friendly. When we were disappointed to find the superior room had a double bed & not the twin bedded room as requested, Ali moved us to a spacious, 1st floor, sea-facing room with a sofa.
A mini-fridge, fan & safe were stored in the cupboards.
The decor is a mixture of contemporary, classical & antique styles.
The Hermitage is perfectly situated for anyone going to Bournemouth on holiday or to live entertainment or a conference at the BIC or annual Bournemouth Show.
The location was perfectly situated with easy access to the gardens, beach, promenade, the BIC, the Odeon & main shoppping areas.
Upon arrival, Ali at Reception was welcoming & friendly. When we were disappointed to find the superior room had a double bed & not the twin bedded room as requested, Ali moved us to a spacious, 1st floor, sea-facing room with a sofa.
A mini-fridge, fan & safe were stored in the cupboards.
The decor is a mixture of contemporary, classical & antique styles.
The Hermitage is perfectly situated for anyone going to Bournemouth on holiday or to live entertainment or a conference at the BIC or annual Bournemouth Show.
Location & surroundings
Hermitage Hotel Oceana Collection
Exeter Road, Bournemouth, United Kingdom
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Hermitage Hotel Oceana Collection
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