Name: Mount Stuart Hotel
Address: 31 Tregonwell Road, Bournemouth, GB

6/10

Pleasant

04 Jun 2026

Maria

I have expressed my concerns regarding my requests/worries upon booking, from day 1, check in, as I had no reply since booking & calls on our way to the hotel. I have health issues so I always have to research accommodations & make requests. That week was the heatwave week so my worry turned into anxiety.

Be aware that their website & the Expedia website on Mount Stuart Hotel IS NOT UPDATED. Certainly when we checked out. One of the many concerns in my conversation with David (manager). Lucas was the staff I spoke to first and he was empathetic & lovely to make up/fix some of the issues. I even volunteered to descale their 2 kettles (which is NOT AVAILABLE IN ROOMS ANYMORE) but he did it, not only for me because they are now in a common room.

I did understand their reasons and luckily I came prepared (cos of the worry when I did not receive ANY REPLY), with my own electric fan, sheets, antibac spray/wipes & bottled water. My requirements are not by choice but due to health issues. So, like what I learned from David, they are understaffed and could not read messages or answer calls. It's a small hotel with lovely, hard working youth, cleaning & housekeeping plus the lady in reception. Oh and the toiletries, he said are complimentary and one/ room in the duration of stay. I understood why it was cheap but I had to show them photos of how unclean our room was when we checked in. I did appreciate his gesture of goodwill of free late check out until mid day.

Family_with_children

10/10

Exceptional

10 May 2026

Phillip

The continental breakfast was more than adequate with a pot per person of tea/coffee .The full car park indicated that the hotel was a popular choice to stay which was not surprising
As a bonus literally 2 mins walk away is the Cristallo Italian restaurant,fantastic food,generous portions and wonderful friendly service

10/10

Exceptional

16 Apr 2026

Javed

Love place and great value. Lots of restaurants nearby and short drive to sandbanks- thank you

8/10

Excellent

10 Mar 2026

Christopher

Parking was easy, safe and not expensive. Perfect location as close to nearby shops, park and seafront but still quiet. The staff were excellent and there was a good choice at breakfast. I would highly recommend Mount Stuart for a decent, clean and affordable place to stay.

2/10

Poor

28 Feb 2026

Dr William

Car park is a joke. On entry to the establishment there a man in his slippers drinking tea (we think) on the step. Couldn't find our booking. Room was cold, damp and run down. Falling to pieces.

Partner

6/10

Pleasant

02 Nov 2025

Nicola

The room was very basic.
There were bleach stains on the bedding, pink stains on the bathroom floor and the toilet seat was yellow.
We had a room for 3 adults. We were only provided with 2 cups, the beds advertised were 3 singles but it was a double and a bunk bed.
It was ok just for somewhere to sleep but if you wanted to use for a longer stay i wouldn't recommend
Parking is bad. Too many cars parked in a small space. You are advised to leave keys so if you are blocking someone in they will move your car!
It is a really good location for town and Bournemouth International centre. About a 6 minute walk

Friends_and_family Friends

4/10

Poor

23 Sep 2025

Andrew

Budget hotel

The room was clean and linen was good. I liked the biscuits that were provided in the room. Unfortunately the bed was really uncomfortable and the hot water was only available at a set time so I had a cold shower.
The room was not serviced during the day which meant consumables were not replenished. The room door also did not fit the frame very well with a large gap at the bottom it is questionable if this is compliant as a fire door. Breakfast was basic and served from 9am which is too late for many and not really worth waiting for.
I left early as could not face another night.
Staff were pleasant, but next time I’ll try a travel lodge or similar as it’s better for value and comfort.

Business

2/10

Poor

30 Aug 2025

Verified traveler

Needs a lot of TLC

The \"hotel\" is locted in a nice and quiet area, 5-8 minutes from the beach however this doesn't make the place better at all. The \"hotel\" which I wouldn't call it as a hotel at all didn't clean our room, on the second day I asked them to empty the bins and at least to hoover and tidy up, when we returned, nothing was done. There was rearly anyone available at the reception if we needed to speak to someone. We had to ask for toilet paper as it wasn't replenished at all. The beds were so uncomfortable caused back pain to myself and to my partner as well. They didn't have cooked food for the breakfast,only the really basic,bland stuff like bread, butter,jam, apple,banana, yoghurt, summer fruit, cereal etc.
We had to ask for tea or for coffee, there was no dusplay for these, no an industial coffee machine.
Also, the place need some serious repair,upgrade, tlc and the paint were coming off of the wall, the toilet seat had some nasty stains, the towel rail was so rusty, the shower cabin's tile were moving and not sealed. The room was really noisy, we heared everything from next door and from the main entrance. However the workers were kind and nice people but the Management should do courses how to run a hospitality place if they want to call themself as a hotel, should give the proper basic services that a hotel offers.
Bournemouth is a beautiful place, we had a really good time and planning to return back but I would not recommend this place to anyone not even for a night sleep.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Sandra liliana

I liked because the area is safe, quiet, many dining options, good transport, walkable, easy parking, the hotel is close to the beach. The hotel is good and the staff also

2/10

Poor

30 Jul 2025

Jayne

No device at all had to wait until 3.00 to get in to the building, sorry did nt hear the door must have been down stairs. Room was smelly, not in a good state, bathroom was filthy and scruffy with someone’s poo still around the bowel. Supposed to there for 4 night left the next morning not a sign of anyone around. Found another hotel cheaper which was excellent

8/10

Excellent

22 Jul 2025

Jack

Staff were very nice, not always at the reception though. Very noisy hotel guests which is not the hotel staffs fault, but if someone was on duty, the noise would not have occurred.

Leisure Partner

4/10

Poor

24 Apr 2025

Nicola

The staff were lovely and breakfast okay but room was damp wallpaper hanging off bed uncomfortable and creaked everytime you moved

Partner

4/10

Poor

20 Apr 2025

Verified traveler

Poor for what they charge

Carpet area by radiator was wet, toilet flusher kept getting stuck and you can’t reach the facility Guy most of the time and never anyone at reception, had to use the outside toilet for 2 days, safe to say I am never returning there, you even have to pay for car park untop all the poor service

Friends_and_family Family

6/10

Pleasant

14 Apr 2025

Amanda

Great staff - shame about the r

Staff absolutely amazing. 5/5 for politeness and attiveness. Condition of property in need of a good overhaul. The room I stayed in had water mark around the light fitting, paint peeling from skirting boards, marks on curtain. Not enough hangers or storage space.

Self

6/10

Pleasant

14 Apr 2025

Nita

Could do with a some tlc. Hot tub extra £180 for 3 hours with 7 days notice) corkage fee £30 per bottle. Bar never open. Water on a timer (prepare for a cold shower).

Leisure Partner

10/10

Exceptional

11 Apr 2025

Hamood

Very nice hotel near to the beach and restaurants

Leisure Family_with_children

10/10

Exceptional

07 Apr 2025

Ana

People are very friendly and I felt safe with my kids. It's very close to the seaside, shops and the park. It was great.

4/10

Poor

31 Mar 2025

Ann

Good location to BIC

Very friendly staff. Food tasty. Good location. Room for improvement.
Please accept the following as constructive criticism:
Front door locked. Door bell rung twice with no reply. I phoned the hotel to try to gain access, but no-one was available to take the call and a message couldn't be left. I knocked the door and someone opened it.
Not so clean. Dirty toilet brush holder in bathroom. About an inch of dirty yellow/brown liquid sitting holder! The rooms could do with a spring-clean. The entrance porch needs cleaning and a coat of paint.
Mattress had a big dip in the middle.
The hot-tub costs £180 for 3 hours and 7 days advance warning is needed.
Hot water only available at certain times.
I would have discussed the above at the hotel if someone had been in reception during check-out time.

Partner

10/10

Exceptional

31 Mar 2025

Philip

Night away

For the cost this good value. Nothing over stated and does what it says.
Good breakfast and quiet nights sleep and easy parking and very well situated for beach and town

Partner

8/10

Excellent

18 Feb 2025

Karen

I found it very cold in the dinning room and around the hotel
breakfast was Excellent staff helpful The internet was not good at all!

6/10

Pleasant

16 Feb 2025

Verified traveler

Budget room close to seafront and BIC

Not the cleanest of toilets / rooms and very cold eventhough heating was on.
But good sized rooms and good breakfast the next day.
Not the most modern but you get what you pay for.
Stayed for 1 night for an event at the BIC and so was suitable for that.

Partner

4/10

Poor

01 Feb 2025

Penny

First room smelt really badly of cigerette smoke, they did move us but then tried to put our friends in that room. Our new room had not been vacumed, there was litter and hair all over the carpet so we had to get them to vacume it. The rooms were very cold, the mattress was way to soft and uncomfortable and every time we moved the metal bedframe squeeked so we got little sleep. We were there with a school party and one of the kids rooms found a bra and nickers in their room. The breakfast was nice although there were 2 school parties and we got told off for not coming in at different times even though we didnt know there were 2 parties and they did! All in all not somewhere we would ever stay again or recomend to anyone.

Leisure

8/10

Excellent

28 Dec 2024

Toby

Pros- It was good value for money, good location, with everything I needed for my stay including a hot breakfast each day.
Cons- breakfast was 9am -10am would be nice for earlier option. When I arrived the towels and coffee facilities were still wet- clean but wet, 1 cup still had soap suds in it.

Leisure Family

10/10

Exceptional

27 Dec 2024

Manoj

.

Leisure Self

2/10

Poor

08 Dec 2024

Seweryn

Very poor communication with hotel. Trying to call them several times in morning to find out if they are fully operational due to storm darragh even contacted expedia to be told by their agent that can not contact them as there is no reply. Finally after several tries landline phone answered and lady in reception told me hotel is open. I have explained that we will not travel to Bournemouth as it is to danger can we possibly change our stay for different date to be told that someone will call me later to discuss it. Few hours waiting no call so i have rang them again and have been reassured that someone will call me after 6pm guess what no call whatsoever.

Leisure Family_with_children

8/10

Excellent

06 Dec 2024

Kevin

Nice hotel at a very reasonable price. The family room was just what was required. Breakfast was excellent. We would stay here again.

Friends_and_family Family

8/10

Excellent

05 Dec 2024

Matthew

For a few days for a cheap break it was ideal and in a good location. Was quiet because of the time of year, we were the only ones there, but breakfast was perfect every morning.

Partner

4/10

Poor

17 Nov 2024

Paul

Mount Stewart

The Staff were friendly but the hotel was tired & had no heating so was damp with condensation on inside of the windows & cold

Friends_and_family Family

8/10

Excellent

26 Oct 2024

Jacqueline

Lovely staff, in a tired building

A cheap a cheerful, pleasant stay

Friends_and_family Family

8/10

Excellent

11 Sep 2024

Frank

I prefer newer buildings because the older ones all have funny/irritating idiosyncracys

Leisure

10/10

Exceptional

25 May 2024

Phyllis

Everything was wonderful! Got there two hours before check-in and the front desk was kind enough to hold all our bags until check-in. When we came back after a night of walking around London, our beds were already in our room. Great service great location great for the price for four people.

Leisure Family

8/10

Excellent

08 May 2024

Caroline

Good value for money

For a 2 star hotel this was a perfectly adequate room and overall stay at a fair price. Comfortable bed with clean bed linen and towels. Tea and coffee making facilities in the room, but bizarrely no spoon to stir my morning coffee. Otherwise a functional yet comfortable room showing some signs of ageing.

Friends_and_family Friends

8/10

Excellent

27 Mar 2024

Phil

Nice stay and breakfast. A bit chilly though

Leisure

10/10

Exceptional

23 Mar 2024

Andrew

Great stay

Very friendly, polite service. Room was ideal for us, and very clean and tidy. And a great rate as well!

Friends_and_family Friends

6/10

Pleasant

28 Feb 2024

Verified traveler

A hotel with character in abundance.

Business

8/10

Excellent

25 Feb 2024

Deborah

Ideal.

Just had an overnight stay as on route to another destination. Greeting was friendly although I had to find phone number through website to ring as couldn't get answer at the closed door. Comfortable bed and adequate facilities - good shower. Disappointed the spa bath was out of commission, but explained why. Lovely breakfast and friendly staff. Would definitely stay here again, hopefully for a longer visit next time to take in the benefits of the area, as ideally located.

Partner

8/10

Excellent

16 Feb 2024

Richard

Very friendly staff at the hotel and a very good room

8/10

Excellent

16 Feb 2024

David

Good location breakfast very good

Leisure Family_with_children

8/10

Excellent

15 Feb 2024

Pedro

The area

Leisure

4/10

Poor

13 Feb 2024

suzanne

Room 5..Disappointing stay with 4 children. No heating in the room,Which the owners would have known before we got there. This is not acceptable for February. 2 heaters were provided after I requested after the first night but shouldn’t have had to do this. There is a kettle in the room but no suitable place to plug it in safely. There is mould around the outside wall.
Perfect location just let down in other areas.

Leisure Family_with_children

8/10

Excellent

28 Jan 2024

Andy

Value for money

Friends_and_family Family

10/10

Exceptional

11 Dec 2023

Joanne

Great place to stay for a night out

Friendly helpful staff. Great location and for a good price! Breakfast was nice

Friends_and_family Friends

10/10

Exceptional

10 Dec 2023

Matthew

Great hotel for the price

Nice hotel in the centew of Bournemouth so very convenient. Staff were lovely and helpful.

Friends_and_family Family

6/10

Pleasant

04 Dec 2023

Verified traveler

Nice size room for family of 5. Could do with being cleaned a bit better. Room very cold even with heating on. Windows need to be fixed as can open from outside. Breakfast was great. Overall not too bad just for somewhere to stay the night.

Friends_and_family Family

6/10

Pleasant

04 Dec 2023

Faiz

Decent budget friendly hotel.

Leisure Family

8/10

Excellent

03 Dec 2023

Florence

We booked 2 rooms in this property as it was walking distance into town and to see the Christmas lights. Couldn’t park so we had to pay at another car park. Brilliant breakfast. Would come again.

Leisure Family_with_children

4/10

Poor

30 Nov 2023

Amy

Poor

Heating broken so was really cold and our window was broken so couldn’t close it. We all had to sleep with our clothes on. Took ages to enter the hotel as no reply for over 10 mins. Only good thing was the breakfast. So overall we wasn’t a great experience

Friends_and_family Family

6/10

Pleasant

29 Nov 2023

Ashley

Was ok

Business Self

6/10

Pleasant

26 Nov 2023

Thomas

Decent enough for the price.
Was unable to re access the building late at night.
Had to try and wake up guests to gain access to the building as they didn’t provide a code.
Parking is awful and likely you’ll get blocked in so careful if you’ve got an early start.
Other than that it was good and free breakfast was nice .. perfect spot .

Leisure Friends

10/10

Exceptional

05 Nov 2023

Robert

lovely breakfast

Leisure Family

10/10

Exceptional

28 Sep 2023

Verified traveler

Good location would stay again

The Mount Stewart's in a great location, just off a reasonably busy Bournemouth street with plenty of life but just far enough off that it was pretty quiet & really peaceful most of the time
Room's on the ground floor so no dealing with stairs or lifts, always appreciated
When i said i'd be out before breakfast each day they offered to make me something to take with me
Keycards worked well.
Everything in the room worked well
I had a very enjoyable stay

6/10

Pleasant

26 Sep 2023

Katie

Beautiful property, well looked after and decorated beautifully and colour contrast is throughout. Breakfast was cooked to perfection no issues. Was greeted by a lovely man at reception made you feel really welcomed.

Only down side could of done with extra pillows, dirty cup was found in the cupboard and there was no fridge but other than that overal perfect stay and would stay again for sure!!

Leisure Family

10/10

Exceptional

18 Sep 2023

Thomas

A Lovely Hotel

Hotel was lovely , staff really helpful and well mannered.
The ONLY issue for us was the VERY squeaky bed.....Room 14

Partner

6/10

Pleasant

11 Sep 2023

Michael

Great breakfast, but some issues

Excellent breakfast, but some issues. Breakfast was very good, full English,cereals, juice etc. Fast service too. Reception manned up to 9pm, and no help after. I needed more milk at 8.45pm and no response when I rang the bell by the unattended desk. Our room was outside the building and had some issues. There were automated air fresheners in our rather tired-looking room and toilet, but neither worked. Maybe originally put there to overcome smell from drains, but unfortunately this unpleasant smell was frequently noticeable. Bed OK, but metal frame needed bolts tightening as it made a frightful noise whenever you moved! Could not report things to reception as no one there when I tried. I tried ringing, but got a message back saying no one was available, and I could not leave a message!

Partner

4/10

Poor

10 Sep 2023

Paul

You get what you pay for!!!!!!!!.
Booked last minute so limited choices of accommodation unless you pay £££££. Bournemouth is expensive to stay in anyway.
Yes it generally needs a lot of TLC, carpets, general cleanliness, sticky tables, congealed sauce on tops of sauce bottles (sauce bottles are Heinz bottles but years old - labels show it - where staff just ‘top up’ the bottle with cheaper sauces). Asked girl to clean the congealed sauce off the top - then sat at a different table the second morning & it was exactly the same with those sauce bottles (a place for bugs to breed) Basics!!!! Our attic room was ok - but hot with no fan available.
Breakfast - asked twice about the fried eggs - hard, not nice sausage, cereals tasted cheap & stale. Noticed that they had topped up the Weetabix tub -so had that second morning - ok.
Smoking area right outside breakfast room - so smoke was coming in eating area.
Run on a budget as everything is cheap. As I said - you get what you pay for. Not done a B&B for many years & will not do again. Sticking to Premier Inns in future

8/10

Excellent

09 Sep 2023

CHANY

We enjoyed our stay , the staff was lovely 😊 and nice easy to talk too . The room had 5 beds for a
Large Group. Breakfast was good and served on time. The only thing I didn’t like
When I checked the corner of my bed
the carpet wasn’t fixed properly and the floor was covered with dusty . Other than that our stay was perfect 👍

Family_with_children

8/10

Excellent

06 Sep 2023

Francisco

Friendly staff and overall nice stay

6/10

Pleasant

30 Aug 2023

Mujtaba Ali

Property was average and good. Location is convenient, nearby to beach and restaurants.

Leisure Family

8/10

Excellent

27 Aug 2023

Charlie

Our stay at the mount stuart hotel was great, the room was spacious and clean. The staff are lush with a special mention to Donna and Norie who are exceptional at their jobs and very kind. Overall, it was a 4 star experience and I would definitely stay there again.

Leisure Friends

8/10

Excellent

23 Aug 2023

Agnieszka

We rate this hotel 8/10, friendly hardworking staff and the beach and town is very close by which is very convenient, just a shame the hot tub didn’t work., breakfast and service lovely, thank you .

Leisure Family

4/10

Poor

21 Aug 2023

David

Very dated, uncomfortable, was here for 2 nights, mattress need replacing, tired and dirty and very dated rooms, couldn’t open windows but was provided a fan. Bar was only open 1 night out of 2 and we had to find a member of staff to ask when is it open. Considering this hotel wasn’t cheap to stay for 2 nights for the 4 of us, I wouldn’t recommend sorry

Leisure Family

6/10

Pleasant

21 Aug 2023

Susan

Beds far too soft and noisy.

Friends_and_family Family

4/10

Poor

20 Aug 2023

Ira

Bad experience

Just avoid this hotel.

Friends_and_family Family

6/10

Pleasant

10 Aug 2023

Syeda

Hotel was okay, the bathroom was not clean, the shower curtains had mould, the toilet wasn’t cleaned as it had some marks inside. The toilet seat lid didnt stay open fully when in use. Needs updating and good clean.

Leisure Family_with_children

6/10

Pleasant

07 Aug 2023

Verified traveler

Stay was average

I stayed for 3 nights . The shower drainage hole overflows with water when taking a shower meaning the water is overflowing and taking ages to drain . No one came to clean the rooms or bathroom even though I said please clean the toilets no need to change the bed sheets as we had bought our own . The metal bed made a lot of noise when sleeping .

It was written on the notice board breakfast times for the weekends finishes at 1030 and I doubled checked with reception to confirm it . On the morning of Saturday at 10 the door is shut only to be told breakfast on Saturday finishes at 10am . I wasn't too pleased but they said it had changed and no longer at 10.30 on Saturdays just on Sundays it's at 10.30.

So therefore I had to go out and pay for my breakfast which was further cost to me. I did complain to reception in the evening who was apologetic.

The location is perfect for the beach and restaurants surrounding areas not much walking distance. The hotel could do with better staff especially kitchen and a upgrade to the rooms it is a bit outdated.

Now that I know the area I seen a premier inn nearby and travelogue I will pay that bit extra for better comfort .

Friends_and_family Family

10/10

Exceptional

20 Jul 2023

julie

Friendly staff and nice location.

Welcomed by friendly staff and room was basic but clean and cosy. Location was perfect for our trip and breakfast was lovely. Enjoyed our stay.

Friends_and_family Family

6/10

Pleasant

02 Jun 2023

Lina

I liked the look of the property from outside and the breakfast was lovely the staff was nice. what i didn’t like is all the beds Mattress, it was very uncomfortable to sleep and also the bedroom was dusty,

Leisure Family_with_children

10/10

Exceptional

01 Apr 2023

Magdalena

Great experience!

Leisure Family

10/10

Exceptional

18 Mar 2023

Matt

Great Stay

Comfy bed, clean en-suite, great breakfast and welcoming staff. Great value for money stay, would highly recommend if you’re looking for a nice stay on a budget. Will happily book again

10/10

Exceptional

27 Aug 2022

Karla

We are a family of 5 and all stayed in the same room with a double, single and bunk beds. We had an issue with one of our keys not working, but this was sorted quickly.

If you're going to be out and about during the day, it's a great base and has all the basics you need. The breakfast was also great!

Location wise, this was spot on. A 5min walk to the beach and pier in one direction and likewise, the same time to reach all the main shops in the other direction. Get comfy shoes on though as there's a LOT of hills about.

All in all the whole family enjoyed our stay and would go again.

Leisure Family_with_children

8/10

Excellent

08 Aug 2022

Anjila

Great stay

The hotel was very clean and comfortable. The room was spacious. We had 5 people in the room and we had room for all of us and our bags with no issue. Beds were comfy for my kids but I do prefer a harder mattress but this is not a negative for the hotel just my preference. The hotel is in a great location. The area is busy so it feels safe and literally 10min walk to the pier. Would defo book again. There was no parking for our car but I had already paid up at the pier and left my car there. So peak times just be aware you might not get space but there is a few parking locations around.

Friends_and_family Family

8/10

Excellent

19 Dec 2021

Sandra

Friendly service when booked in. Cheap squeaky beds. Rooms clean and very basic. Not expecting bunkbeds very unsuitable for older adults. No headboard on bottom bunk. No plug near kettle, had to pull bunkbed out to be able to boil the kettle. On the plus side plenty of tea and coffee and a hairdryer.

Friends_and_family Friends

10/10

Exceptional

12 Dec 2021

Nicole

Wonderful budget hotel.

Mount Stuart hotel is lovely and reasonably priced! The 4 bed room we had was very large and well laid out. Carl was lovely and welcoming! Cooked breakfast was lovely! Would definitely recommend and stay again.

Friends_and_family Family

8/10

Excellent

09 Dec 2021

Barrington

Could do with more bedside lighting.

Leisure Partner

8/10

Excellent

29 Nov 2021

Rachel

Good hotel to use as a base

In looking at previous reviews, there was a real mix of ratings so I was a little concerned.
I’ll be honest in that we booked the hotel to use as a base for the weekend to enjoy the local Christmas activities. The hotel was a little “tired” in places and as a 2 star in has “no frills” but it was ideal for what we wanted.
We had a heater in our room but our friends didn’t and they did find it a little cold as the weekend temp was quite low.
The rooms are basic but clean and beds were comfy.
The breakfast was freshly cooked and was of reasonable quality.
I would recommend this hotel as a place to sleep if you’re spending the majority of the time out and about but if you’re wanting to relax in the room and enjoy little “extras” then you’ll be disappointed.

Friends_and_family Family