Royal Bath Hotel Bournemouth

United Kingdom , Bournemouth
BOURNEMOUTH, Bath Road
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100 reviews shown

4/10

Poor

15 Mar 2026

Lucas

The room was tired, furniture worn, carpets etc.extremely noisy traffic all night . Didnt sleep at all

Self

10/10

Exceptional

12 Mar 2026

David

WiFi was good
Pool and sauna were great

10/10

Exceptional

08 Mar 2026

Natalie

Hot tub was closed and WiFi was great, room was very clean and amazing breakfast

Partner

10/10

Exceptional

06 Mar 2026

Gary and Tracey

Lovely and friendly

6/10

Pleasant

04 Mar 2026

Efan

Unable to open windows for fresh air

Self

10/10

Exceptional

02 Mar 2026

Ian

Did use the items mentioned the room was clean and tidy no complaints

Self

10/10

Exceptional

01 Mar 2026

Gordon

We had a lovely room and we had no problems with the hotel although the room we had was probably one of the best ones in the hotel that we’ve used in the past but overall everything was great

Partner

10/10

Exceptional

27 Feb 2026

Peter

The hotel has been transformed from something that was very poor to a clean, spacious hotel. Good courteous staff and good buffet breakfast. Would stay there again

Partner

10/10

Exceptional

20 Feb 2026

Ciara

Matt was excellent so lovely

10/10

Exceptional

20 Feb 2026

bryan

Lovely stay

10/10

Exceptional

20 Feb 2026

Dharmesh

Upgraded from £45 to £120 LEX STANDARD RM FOR FREE FRIDGE BALCONY LEATHER ARMCHAIRS BATH with shower cubicle and Seaview but took longer than expected to change king size bed to twin beds 🛌 tv wasn't big either but still spacious and mirrored wardrobes were good

Friends

10/10

Exceptional

17 Feb 2026

Aairon

The room had a nice view, the staff were helpful. The breakfast and dinner were nice. Overall a good experience

Self

6/10

Pleasant

17 Feb 2026

Danny

My room was nice and spacious

6/10

Pleasant

15 Feb 2026

stephen

The hotel is very nice and well appointed in the communal areas. The bar lounge was very nice. The room was clean but very dated. The room was cold as the radiator wasn’t working but we had a small plug in radiator to get some heat. The bathroom didn’t receive any heating and was quite cold with only a net curtain. No real blinds so with the light on anyone would be able to see right in. The room we had needs to be brought into 2026 but the bedding was clean and warm. Only 1 pillow each. Could have used an extra one each. I guess for the money it was just ok staff didn’t offer us a breakfast booking when we checked in, might have been nice. Over all it felt like a budget booking in a very nice hotel. I could sit in the relaxing bar area comfortably for some time. Some rooms need a little investment and t l c.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Sandra

Staff were lovely and very helpful
Room was to hot and not enough pillows sorry to say this because I took my granddaughter and we really enjoyed everything so not a complaint more an observation thank you and we will come again.

6/10

Pleasant

07 Feb 2026

LORRAINE

Polite staff, nice stay. Unfortunately I would have rather eaten out than at the hotel.

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Chris

Not bad all round

Self

4/10

Poor

01 Feb 2026

Kirsty

The reception staff on check in were very rude and unhelpful

6/10

Pleasant

01 Feb 2026

Room was quite tired looking. Although appeared clean at first, noticed dusty bathroom, shower head partially blocked, grubby headboard. Staff very polite.

Partner

10/10

Exceptional

29 Jan 2026

Geoffrey

Magnificent building, up graded room

Leisure Partner

2/10

Poor

26 Jan 2026

Wahid

My husband and I stayed at the Royal Bath Hotel, Bournemouth, on Saturday 24th January and experienced very poor service – we understand other guests raised similar concerns.

We were in Room 573, which was cold (estimated 14-17°C) on arrival. I reported this to reception, who said heating operated on a timer and would start soon. After waiting two hours with no change, my husband returned to suggest bleeding the radiator. A manager attended and did so, but the radiator only became lukewarm and failed to heat the room before the timer switched off.

We tried to run a hot bath, but the water was not warm enough, and the bathroom towel radiator was not working. This was unexpected as my husband stayed here two weeks prior without issue, and we understood the hotel holds a four-star rating.

When we raised the issues again, the manager seemed reluctant to help. He agreed to switch heating on but said no thermometer was available, and gave no valid reason for the bathroom radiator not working. To our surprise, he said: “This is not the Hilton – in fact, this hotel doesn’t even have any star ratings, so you shouldn’t really complain.”

He provided extra blankets and overrode the timer, but this came too late. He offered free leisure access, which we had already paid for, with no other compensation.

We booked for a pleasant break, but this was completely ruined. We trust you will address our concerns appropriately.

Regards,
Wahid Faquir

Partner

6/10

Pleasant

26 Jan 2026

Trevor

The hotel was lovely. The room was in poor state and needs a good update to justify costs. Breakfast was sadly below a good standard and not value for money.
Bed linen very clean and the bed was very comfy. Overall, 5 out of 10.

Leisure Self

8/10

Excellent

23 Jan 2026

Sarah

Staff all very friendly!
Lovely lounge area to sit and have a drink.
Great location.

Partner

6/10

Pleasant

18 Jan 2026

Sarah

Room clean,Fresh Towels,Tea coffee etc.Staff in bar very friendly, Food in bar was good

Leisure Partner

2/10

Poor

18 Jan 2026

Shane

The heating was on full blast all day and night and u couldn't turn it off, reception told me it went off at 10pm came back on at 6am which never happened so too hot and stuffy to sleep. The beds were hard and the pillows were hard so very uncomfortable sleepless night. The fire alarm went off at 5am, when we left we weren't asked how r stay was and no apology for the alarm going off.

Leisure Partner

8/10

Excellent

29 Dec 2025

Candice

Good food
Shame that use of the pool was at a charge
Lovely staff
Amazing decor inside
Outside a little shabby

10/10

Exceptional

28 Dec 2025

Sadiiq

A wonderful stay overall. Clean rooms, attentive staff, and a great atmosphere. I’d definitely stay here again.

Friends_and_family Friends

4/10

Poor

22 Dec 2025

Vanessa

Nice location, but some rooms look very tired and some staff not very customer friendly. Thanks

Leisure Family

8/10

Excellent

19 Dec 2025

Sheila

The check in was easy as the room was ready for us, the room has been updated and was very nice.

Friends_and_family Friends

8/10

Excellent

19 Dec 2025

Gordon

Manager was very llll

Partner

4/10

Poor

19 Dec 2025

Andrew

Very dated room with a damp smell damaged furniture and an very uncomfortable bed

Partner

2/10

Poor

12 Dec 2025

Annie

Unfriendly staff on arrival
Not the best reception/ first impression
Not given any information about our stay, the hotel facilities or where to go
Car keys taken off us on arrival
Lovely room but no housekeeping for four days, not explained or advised about putting rubbish out for collection/ no fresh towels
Room needed cleaning, first impression great/ nice cleaned beds but every ledge had dust on it / dusty skirting boards, window frames dirty
Breakfast section was good but when we had ours at 9am - food dry and eggs hard very disappointing
Bar staff- lady in the bar on our arrive was excellent, very helpful and approachable.
SPA staff helpful but no tokens to lock valuables away or robe that fitted- extra costs
evening entertainment very good

Leisure Partner

10/10

Exceptional

11 Dec 2025

Ellis

We had a great stay evening dinner was delicious the room was very clean and inviting very good night sleep and then a very good breakfast will be staying again in a couple of weeks

Partner

2/10

Poor

07 Dec 2025

I refused to stay, it was so poor at this hotel. I left after a few hours.
From the very beginning the valet parking was a joke and the cars were backed up into the main road, causing a traffic jam.
online check-in is a pointless as it takes just as long to check in.
My room was so far up in what felt like Rapunzel's tower and you could feel the cold and damp the higher up you got. I would hazard a guess that these may have been the staff quarters last century. It felt like you weren't part of the hotel.
On my way up I saw a couple of ladies and they were on their way down to complain about damp.
Then when I went down to ask about the heating as my room was freezing, I passed a couple trying to climb to the 'tower' with a wheelchair, and the lady, who was disabled desperately trying to walk up the stairs. They said they had told them on the booking about having a disability.
I was told the heating only comes on 4pm-10pm and they don't provide heaters, but that I could have some blankets.
The patronising manager who came to bleed the radiator in my room, simply wouldn't except that I was very unhappy with being in a cold room with no heating past 10pm. He did nothing to validate my complaint. I ran the water in the sink and saw bits in the sink, I cleaned the sink, but when I ran it again the same thing happened, I tried the bath, same again. Clearly dodgy old pipes, I'm contemplating the water board. Thankfully I hadn't drank any, I'm worried about Legionnaire's.

Self

8/10

Excellent

04 Dec 2025

Sam

Convenient hotel, when going to the theatre.

Partner

4/10

Poor

19 Nov 2025

Keith

extra blankets supplied, heating inadequate throughout, none in narrow windowless bathroom. Staff welcoming overall experience disappointing

8/10

Excellent

04 Nov 2025

Rachael

Clean room

10/10

Exceptional

03 Nov 2025

Yvonne

Old Fashioned Hotel. Gardens. Right by the sea and close to the City Centre. Very good water pressure for shower.
Had small double room which was fine as only there to sleep. A long walk to get to lift for my room.
Charge £5 extra a day to use the pool.
Exceptional service - best I've ever experienced.
Stayed an extra night I was so comfortable there.
Thank you.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2025

Grace

Dated rooms but lovely hotel, pool and spa great!

Self

10/10

Exceptional

26 Oct 2025

Andy

Yes

Leisure Partner

8/10

Excellent

25 Oct 2025

TONI

Great location, for a seaside treat

When we went to check in the lady wasn’t very welcoming. She asked for my ID and gave me my room key. I said we had dinner and breakfast included so asked what are the times and where do we go. She told us all the information was in the room and the menu goes on the wall at 5pm.
Our room was lovely, a little bit dated but very clean and view was beautiful. Only major downside was room for hot so kept the window open but as it’s on a main road was constant traffic noise.
The info pack in the room showed food being served till 11pm however this wasn’t the case as when we returned at 9:30 after the theatre we were told no food served after 8:30! We said we had dinner included and could we get anything the receptionist told us to talk to the manager in the morning and then turned her back to speak to her colleague!
Breakfast was self service buffet and food was plentiful and hot. Upon walking in staff ignored us and it was us approaching and asking do we just take a seat ??
Overall location was fantastic, bed was comfy, breakfast was good the main thing letting down this hotel is the staff. The cleaners were very nice, friendly and welcoming but the reception and restaurant staff we encountered were unfriendly and unbothered.

Partner

10/10

Exceptional

25 Oct 2025

Tanya

Staff are friendly, room was clean, atmosphere calm

Self

10/10

Exceptional

23 Oct 2025

Lee

Breakfast was lovely great location really nice

Leisure Partner

10/10

Exceptional

22 Oct 2025

I did not eat breakfast
It was good to see that pets were allowed

Friends_and_family Friends

10/10

Exceptional

19 Oct 2025

Jeffrey

Very impressed with hotel.

The food, both breakfast and evening mealwas of good quality, tastyand well presented.

Partner

8/10

Excellent

19 Oct 2025

Valerie

Booked hotel as said Dog Friendly as visiting son who’s at Uni there. But dogs are not allowed in bar and we were very restricted what parts of the hotel we could go. I’ll be booking a different “Dog Friendly” pub on our next visit

Friends_and_family Family

2/10

Poor

16 Oct 2025

stephen

This was not a great experience , the bed was so uncomfortable I think the mattress was last changed 20 years ago . Bathroom was quite clean but not spotless . The hotel overall was tired .

Partner

6/10

Pleasant

14 Oct 2025

Kim

Reception staff unhelpful and directions to our room were terrible! As our room was in another wing, it could have saved us 15 minutes if this could have been explained. We bumped into another couple in the lift later who had same issue!

Leisure Partner

6/10

Pleasant

14 Oct 2025

patricia

The hotel needs some work. There was barely any hot water in the room. The water was just warm enough to take a shower but barely.. you have to pay an extra fee to use the pool and the hot tub and the hot tub was only about 30°.
The rooms were uncomfortable, very dated. Not dated in a charming way but more dated in a needs an upgrade.

Leisure Self

10/10

Exceptional

13 Oct 2025

Shelagh

Beautiful location

Beautiful location and gardens, close to sea, helpful staff. Great to have gluten free toast brought to my table at breakfast

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Lee

As always clean room fantastic staff all willling o help polite with positive attitudes nice bar decent restyaranr good breakfasts

Partner

2/10

Poor

10 Oct 2025

Laura

Had to call the police on a guest who was trying to get my underage daughter to drink alcohol who then turned violent. Hotel refused to kick him out so we had to go elsewhere.

Friends_and_family Family

6/10

Pleasant

09 Oct 2025

Kevin

good breakfast. room quite far away from entrance seems to be everytime i stay there

Leisure Self

2/10

Poor

07 Oct 2025

Ashley

Oh yes a very lovely stay not they wouldn't move the reservation dates to stay what a con when they easily could've had done this when wasn't your mistake it's theft didn't stay as they wouldn't help..

6/10

Pleasant

06 Oct 2025

Rebecca

Adequate

The hotel was a bit tired. Service was adequate. The room was adequate, but very noisy and the bed was uncomfortable. The room decor was tired and a bit shabby and the facilities were not great - my room had no hairdryer. Overall, would not recommend for the price (which didn't include breakfast, either).

Self

6/10

Pleasant

05 Oct 2025

Christopher

Perfectly adequate for the price

A perfect affordable base for a short stay in Bournemouth, but lots of noise from windows and thin walls

Business Self

8/10

Excellent

04 Oct 2025

Harry

The staff were lovely and very welcoming, the breakfast was not the best and was a little disappointed on having to pay to use the pool as you pay enough already to stay.
Apart from this very lovely

Leisure Partner

4/10

Poor

28 Sep 2025

Louise

Hotel is huge & like a rabbit warren. It was not explained properly where our room was therefore we walked round in circles for ages with other guests too!!
Room was tiny & very dated. We paid a good price for the room but equal price to a premier inn and the rooms there are far superior. Walls were grubby and needed painting. Floor boards ridiculously creaky. Bathroom tired. Furniture tatty.
Some communal areas had clearly had work done and were nice. I assume some rooms are also newer. Ours was disgustingly. We would have complained if we’d been staying more than 1 night. Wouldn’t stay at this hotel again.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Mary

I was extremely happy with the accommodation and the hotel itself is beautiful and the staff were very helpful and polite. We will definitely be coming back for another stay in the near future.

Leisure Partner

8/10

Excellent

28 Sep 2025

michael

Secure parking for motorbikes, rooms clean and presentable, decent water pressure in shower. Bar area brilliant. Staff welcoming and supportive. Would recommend,and return.

Leisure Friends

8/10

Excellent

26 Sep 2025

Peter

We had a two day stay half board. The breakfast and dinner were very good value with a good choice of food. The room was very tidy and clean with a good view out of the window.
Didn’t have time to use the spa facilities that looked amazing. Maybe next time.

Partner

6/10

Pleasant

26 Sep 2025

David

Had to pay extra to use pool ?

Partner

4/10

Poor

26 Sep 2025

Carmel

Awful room. Overpriced. Not clean. Nice staff but they don’t make up for the state of the hotel. Breakfast adequate but waited a while for items to be replenished. Would not stay again. Sad state of a beautiful building.

Partner

2/10

Poor

25 Sep 2025

GRAHAM

first of all i was charged £100 pounds parking even though i was stayimg there
no room available at all had to collect own toilet rolls and towels daily had to walk dowm alot of stairs becaude most lifts were not working
spoke to manger to say how disgusted i was considering on line its 4 star
he smiled at me and said this is no longer 4 star infact its nil star so i know ive been conned out of money
i will advise family and friends to stear clear of this hotel
very very disappointed

6/10

Pleasant

24 Sep 2025

William

The hotel exudes an atmosphere of faded grandeur. Accessibly is a major issue in virtually every part of the hotel. Especially the front entrance where the presence of the temporary ramps on a very regular basis creates a serious trip hazard. The staff find it demanding to deal with guests who rely on mobility scooters. Maintenance is an issue regarding decoration and squeaky floors. Cleaning is not always done behind furniture. The food was very good and plentiful and the restaurant staff were wonderful . Reception staff were always welcoming and helpful. The building requires major renovations but this would be a very large and expensive undertaking. Location was good for the BIC .

Business Friends

6/10

Pleasant

22 Sep 2025

Paul

\"No cocktails\" at the bar without explanation or apology.
Extractor in bathroom did not work. Difficult to dry and use mirrors.
2 coffee sachets, 2 water bottles and 2 biscuits for a 2 day stay.
Peeling and waterstained wallpaper in room.

Leisure

4/10

Poor

21 Sep 2025

Debra

Beautiful units day now old rundown, needs upgrading. No porters to help with luggage and assistance finding your bedroom in such a huge place
Having to vacate room early 10am. Staff no smiles or friendliness.

Leisure

10/10

Exceptional

19 Sep 2025

Shabnam

I suggest to choose the rooms which have see view, they are the best.

Leisure Partner

4/10

Poor

15 Sep 2025

Sirus

Horrible soulless, don’t waste your money here

Annoying scam type “hotel”. No reception or any humans at all. Cold uncomfortable decor, some kind of prison style bs shower where you have to hold down a button to make it work, annoying to get into and basically a sh**ty room with no facilities. So f***ing expensive. Total waste of time, wish we stayed at a local family run bnb. You just know the money from this place is being siphoned off to some real estate mogul sitting in a high rise in Dubai. Totally rubbish do not waste your money here.

Partner

2/10

Poor

12 Sep 2025

Dr Wayne

Doesn’t matter what room or option you take, the place is dated and there is no sense of luxury.
Booked a suite, but honestly, not worth it. Just avoid this hotel if you are looking for anything other than a roof over your head.
They don’t service the rooms during your stay anymore either due to ‘policy update’… which policy is that? The don’t spend money on guests policy?

Business

8/10

Excellent

12 Sep 2025

Tim

Staff were extremely polite and helpful. In a busy hotel, my sleep was undisturbed and comfortable. Would go back again

Leisure Self

6/10

Pleasant

08 Sep 2025

NIGEL

Parking none on site valet parking £25 per night swimming pool advertised but £5 a day with towels £1 a visit to pool . Meals pretty average vegetables mushy and overdone . Decoration dated needs refreshing in bedrooms. . Same deserts 3 days running

Leisure Partner

6/10

Pleasant

07 Sep 2025

Ellie

Reception staff not very friendly, parking pretty poor. Location great, facilities also great!

Leisure Friends

8/10

Excellent

07 Sep 2025

Nicholas

Very faulty towers

Great food. Shabby, sprawling hotel

Partner

6/10

Pleasant

04 Sep 2025

Abigail

This property is in the perfect location for the beach. It was some lovely features with a lush garden, pool area and old style bar. Staff were helpful. The hotel is in desperate need of a refurb

Leisure Partner

8/10

Excellent

31 Aug 2025

Nurcan

Everything ok.

8/10

Excellent

30 Aug 2025

Priviledge

Had really Good service from staff. And the hotel is good as well

2/10

Poor

29 Aug 2025

Michael

Thiefs from house keeping

It was ok. But it was ruined when house keeping stole my Grandsons tablet he left behind the tv. And they never handed it in to reception. We came back to the room 224 after check out and it was not there.

Friends_and_family Family

2/10

Poor

27 Aug 2025

Hayley

Very disappointing stay
All very tired and old
Food not the best
The rooms are shocking dirty old terrible bed no air conditioning on a very warm weekend
Staff not very friendly
Would not recommend at all very disappointing

Leisure Partner

2/10

Poor

26 Aug 2025

Lauren

Poor and not at all what was expected.

The hotel itself like the common areas, reception, garden and bar were lovely and really well looked after. Modern and luxurious and very clean. Unfortunately the room was a different story. We booked a small double room and when we checked in we were told that we had booked a room without a window but because they had one with a window they would give us that. I did not book a room without a window as I saw this as an option but was not willing to be without a window. When we got upstairs to the west wing the whole feel of the hotel changed, it felt dated and dirty and it smelt. Upon entering our room we almost walked straight into the wardrobe as it was right in front of the door. I know that we had booked a small double room but it was absolutely tiny, it barely felt big enough for one person let alone two. The windows barely opened because there was a roof the other side, rubbish was lodged out the windows and the room is general was grubby and in need for decoration and a deep clean. There was a hole in the sheets and the sugar pot was dirty along with the bathroom floor. It wasn’t even a full size bath and the soap dispenser was broken. I know that we had booked a smaller cheaper room but I feel pictures online and the hotel itself were misleading of the room. We had a horrible sleep due to a small hard bed and slamming of doors at all hours. Unless you are booking a suite then I wouldn’t recommend staying here.

Partner

8/10

Excellent

26 Aug 2025

Alexandra

A very charming property, keeping an old Victorian style traditional feel. The bedroom was beautiful with a lovely feel.
The spa facilities are good, just a shame they don’t offer treatments etc.
The food is good, basic traditional British food, buffet style.
The only 2 things on the downside were the very creaky flooring throughout the property- I imagine it would cost an enormous amount to renovate due to the age of the building. Also, being so close to the beach, parking is at a premium- and very expensive!

The staff advised us on some alternatives i.e cheaper public parking locally, which did work albeit a bit inconvenient.
With a little upgrading here and there, this hotel will continue to deliver lovely holidays to local and foreign tourists alike.
The staff were very nice, helpful and accommodating.

I would thoroughly recommend this hotel, for anyone looking for traditional and relaxing British beach holiday experiences i.e in-house entertainment, close to beach and pier amusements, plus a some more culturally diverse culinary and entertainment choices in the surrounding streets and the town centre.

Leisure

2/10

Poor

25 Aug 2025

Md abu hasnat

Worse hotel that i had last few days ago , time was my 2nd anniversary so i was so happy for that but the hotel ruined my everything, no service no cleaning after all they dn even knowhow to behave with guests, i never recommend anyone to go there really.

Partner

10/10

Exceptional

25 Aug 2025

Stanislav

I liked the quiet stay at the hotel. But the rooms should have air conditioning for a four star hotel

Leisure Friends

10/10

Exceptional

25 Aug 2025

Vanessa

Lovely stay will definitely be returning staff were under a lot of pressure due to lack of staff but they were still extremely accommodating for which was no fault of there’s

Leisure Partner

4/10

Poor

24 Aug 2025

Lindsey

Wouldn’t recommend. staff are rude, not very clean

Personally would t stay again, just found all staff rude, hotels very dated and not overly clean, paid £300 for a weekend for a box room, expensive for what you get. When checking is I was told by a staff member I’d booked a box room with no window, which I didn’t I know I didn’t as I have the proof of what I booked so she said I could have the room with no window now or wait for my room to be ready with a window which was 45 mins later, I then heard her tell another couple the exact same thing twice .. so they’re obviously trying to give people the absolute basic rooms which seems very wrong as people are paying a minimum of £250-300+ for a weekend! Only good thing about the hotel is how close it is to the beach and nice and big the garden is, think that’s the only reason most people stay there in my opinion. Bar also doesn’t take cash which i do get, but it’s not stated anywhere in the descriptions or anywhere in the hotel so I had to go into town to put money in the bank, as it was my birthday money. Definitely wouldn’t stay here again, not worth the money whatsoever. Staff were just rude and when you speak to them it’s like it’s an inconvenience .. even though it’s there job. I’d stay somewhere else next time; even if it takes longer to walk to the beach or town etc. location isn’t everything at the end of the day, I’d rather pay to stay somewhere else.

Partner

10/10

Exceptional

22 Aug 2025

Finn

Great location, historic building and friendly staff

8/10

Excellent

22 Aug 2025

Carol

Lovely spacious room in a beautiful, historical building next to the beach, near a beautiful park, town life and restaurants.

Live entertainment at night in the bar / lounge during our visit.

Great dining area.

We chose this hotel because of its location and also because it had a pool and we had a very pleasant stay.

Two areas where it could improve:

Provide real coffee in the morning, rather than from a machine.

Mop up excess water on the floor in the changing room more frequently.

However, overall it was very enjoyable stay.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Rosiane

I really loved , but don’t change the tower ! I stay 2 nights haven’t cleaning in my room

4/10

Poor

21 Aug 2025

Khalil

the hotel blames the sites (expedia) for not explaining the extra fees to access the Poole ........blames the sites (expedia) not detailing the specifics description of the rooms. they are like prison cells with limited access to windows and no ac units i am very disappointed to pay almost £500 for two night and had to make your own bed this absolutely appalling. i will complain to expedia customer service for refund under consumer right

10/10

Exceptional

18 Aug 2025

Kev

Great location and views. Brilliant stay

Leisure Partner

10/10

Exceptional

17 Aug 2025

Michal

Is very good place high recommend

Business_and_leisure Partner

4/10

Poor

15 Aug 2025

Phillip

Uncomfortable bed hotel grubby town unpleasant aggressive and unstable.

Leisure Family

8/10

Excellent

13 Aug 2025

angelica

we stayed in the seaview room.it had a big balcony which i liked.

Partner

10/10

Exceptional

12 Aug 2025

Tanya

Relaxed but efficient atmosphere

Leisure Self

8/10

Excellent

08 Aug 2025

Dilshad

Great Location

It was our first ever trip to Bournemouth and we thoroughly enjoyed the sea side and apart from the lift breaking down and people being stuck in it, the hotel is pleasant albeit Victorian as it was the first hotel built there.

The hotel allows pets, i am not a fan of that but each to their own

Partner

10/10

Exceptional

07 Aug 2025

Dylan

Amazing

Leisure Partner

8/10

Excellent

06 Aug 2025

Ben

Great stay

We had a great visit. Happy with the facilities, staff and room. It is a building with character, so if you are looking for modern and perfectly polished then this may not be the place for you. We tended to eat out but we did have bar food in the lounge area on one of the days and this was lovely. We didn’t try the set meal Buffett. The night we did eat in the lounge we wanted desert but when we asked there was only cake available. Not a major problem but you could be missing a trick on sales! Room was clean and a good size, we stayed in a double with balcony and sea view. Most staff we encountered were friendly. Really nice outdoor areas and obviously great location.

8/10

Excellent

04 Aug 2025

Stuart

Overall pretty decent.

The hotel is a bit tired and room very small, but decent bar, lots of room in the main areas and garden, great location and it was a really decent price (which to be fair was why the room was so small). Parking at the car park next door was extortionate but really handy. Overall would stay there again with no hesitation..

Partner

10/10

Exceptional

04 Aug 2025

Avril

I only stayed for one night and had no complaints

Leisure Self

6/10

Pleasant

01 Aug 2025

Lynette

The whole hotel needs a face lift..parts look grubby and bedrooms need a good lock of paint. The grounds were better kept than the hotel. Location is good for walki ng to beach. Having to pay over 26 pounds for every 24 hours is very expensive. One should not have to pay that when.n staying in a hotel. The hotel should cover that vost.

Leisure