Name: Bournemouth Queens Hotel & Spa
Address: Meyrick Road East Cliff, Bournemouth, GB

8/10

Excellent

17 Jul 2026

Charles

I liked staying at this hotel. Excellent location. Easy access to Bournemouth Beach and Pier. Comfortable room. Nice Bar and Garden. A/C and pool were lifesavers on some of the UK’s hottest days this summer. The room carpets need to be better cleaned. The things that have not yet been remodelled are a bit run down. Looks like there has been a selective facelift on the property w/out yet upgrading more costly repairs. But still, it was a nice stay. 7.5 out 10, I would say, with notable bright spots being location, A/C, pool, friendly staff, bar and garden.

Partner

10/10

Exceptional

13 Jul 2026

Rolandas

Sorry,būt car parking is to ...

Partner

10/10

Exceptional

09 Jul 2026

Zana

Staff are very welcome and kind specifically the receptionists. Food was also amazing. Lovely swimming pool

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Edward

Nicely upgraded hotel but wifi was very patchy and no telephone in the room to contact reception!

Business

10/10

Exceptional

15 Jun 2026

John

This is a really great place to stay and is central to whatever you want to do around Dorset etc

Self

10/10

Exceptional

03 Jun 2026

Callan

.

Partner

8/10

Excellent

25 May 2026

Matthew

Breakfeast was good. Wish the shower head was higher in the bathroom, had to kneel to have a shower. Nice hotel in a good area.

Business

2/10

Poor

03 May 2026

Jo

Room was clean and tidy, most of staff was lovely,

Partner

10/10

Exceptional

03 May 2026

Claudio

All good

Business

6/10

Pleasant

26 Apr 2026

Saad

Surprised that parking needed to be paid for but then no spaces. This should have been clear on booking.

Partner

8/10

Excellent

19 Apr 2026

Gary

The staff were very helpful,and if you wanted anything they were there to help,Room was clean but dated,could do with a little tender care,shower was ok,it was quiet through the night,breakfast was the best we have had for a long time bar was good could do with a couple extra beers on tap ,

Partner

10/10

Exceptional

07 Apr 2026

Samantha

Lovely hotel, although they have just closed for a refit there are still some areas that need doing .

Friends_and_family Family

2/10

Poor

23 Jan 2026

Catherine

You cancelled the rooms at the last minute without any explanation at all - truly terrible customer service!!

Leisure Friends

10/10

Exceptional

02 Jan 2026

David

Nice and clean bar and reception also Cecil from the housekeeping team was excellent

Leisure Partner

8/10

Excellent

02 Jan 2026

Alma

Spacious room with complete amenities

Leisure Self

10/10

Exceptional

29 Dec 2025

Mercy

I was very pleased with most aspects of my stay; however, the absence of an in-room refrigerator was inconvenient. It necessitated frequent requests for ice and water, and I was disappointed when staff informed me that I would be charged for additional water requests. On a positive note, the staff were excellent. Julian, in particular, delivers top-tier customer service.

Leisure Partner

2/10

Poor

29 Dec 2025

Antony

No heating in the room. Had to complain to get a noisy air heater which didnt arrive until after 11pm. Lift stopped working during the evening and i was on top floor.

Room was noisy from neighbouring rooms.

Friends_and_family Friends

8/10

Excellent

24 Dec 2025

Connor

Good space

4/10

Poor

14 Dec 2025

William

Checked in online and still had to fill out forms at the desk. Room wasn't clean, soiled carpet, hairs in the bath, bathroom light not working, bed very uncomfortable, 2 single beds stuck together, and a baby cot left in ro

Friends_and_family Friends

8/10

Excellent

09 Dec 2025

Samantha

Brilliant location, lovely room

Partner

6/10

Pleasant

16 Nov 2025

Samantha

Room needed love, stains on carpet, pencil mark on wall, chipped paint on wood work, no toilet roll .... fire alarm at 5:40, staff didn't know what to do, no seniors staff at the hotel.

Partner

8/10

Excellent

08 Nov 2025

Lucy

Lovely spacious room, super cosy bed and good breakfast

Leisure Family

2/10

Poor

04 Nov 2025

Una

Don’t know about the bar. Breakfast was as expected. The usual fare and was ok.

Leisure Partner

6/10

Pleasant

30 Oct 2025

Stephanie

Hotel was a clean and comfortable stay. However, the TV didn’t work in the room and considering I was travelling with my 4yo and in bed by 7pm this was a bit inconvenient. Tried maintenance but they couldn’t fix it.

Friends_and_family Family

4/10

Poor

04 Sep 2025

Megha

Not good sound proofing.
No hot water in shower
No still drinking water in room

Business Self

8/10

Excellent

24 Aug 2025

Peta Gail

Great and expedited service .

6/10

Pleasant

13 Aug 2025

Joe

Few positives and few negatives about our stay. We arrived at the hotel around 11am and tried to check in but obviously this was not possible as we knew the check in was 3pm but we thought we would try anyway. Onto actual checking in at 3pm, we were told our room was not ready as the housekeeping were behind, I personally think this isn’t good enough as 3pm is a late check in time as it is. Staff told us they would come get us from the bar when this is ready, but I had to ask again at 4pm if it was ready. During the 3 day stay we heard numerous of guests complain about the paying for parking, rooms not looking how they are advertised. We also admit that paying for parking shouldn’t be a thing as we are already paying a premium to stay here. However, we thought our room was up to standard and as advertised. We had breakfast both mornings and ate for tea at night one night, we think the food was great and the service was excellent from the staff. The lift had stopped working from the moment we arrived, this was also a very small lift that couldn’t fit more than 4 people in (also suitcases) and our room was the 4th floor. The walls within the rooms are paper thin, we can hear absolutely everything from other rooms. One big negative from us is that the hotel across the road, Britannia hotel, has recently closed down and become an illegal imigrant hotel. They hang around the hotel in small groups and the mess along the street was awful. We did feel safe(ish) but others may not.

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Bablu

Nice location from beach, very calm and quiet hotel.

2/10

Poor

17 Jul 2025

Lauren

A disappointing experience, poor management.

The hotel was clean and generally fine, but our stay was ruined by a serious issue and poor handling by staff and management. At 2am on the first night, the A/C unit in our room started making an awful, jackhammer-like noise that lasted all night. We couldn’t sleep at all. We reported it to the night manager, who said there was nothing he could do—the hotel was fully booked, and due to health and safety rules, he wasn’t allowed to touch the unit. He said it would be reported to maintenance in the morning.

The next day, I spoke to the duty manager, who apologized and told me the night manager *could* have called an on-call maintenance person. He offered us a free dinner and some drinks, but I said that wasn’t good enough—we paid for a night’s sleep and didn’t get one. He said he didn’t have authority to offer more, but the hotel manager Maurizio would call me on Monday. If not, the duty manager (Marco) would call instead.

It’s now Thursday and I’ve heard nothing. I’ve called the hotel daily—no one answers, voicemail boxes are full. To make matters worse, the night manager admitted this A/C issue had happened before. When maintenance did arrive, it took five minutes to fix—a clogged pipe that should’ve been cleaned regularly.

The hotel has potential, but the lack of staff training, guest support, and basic follow-up from management made this a frustrating and disappointing experience.

Partner

2/10

Poor

13 Jul 2025

Alexandra

The property is well located and the breakfast was great, we were very impressed with your Saturday morning gentleman histokh breakfast - he knows how to treat customers. Otter staff members in reception were rude, when guests approach Reception, they should be at least acknowledged even if you can’t get to them that instant, an acknowledgment and a smile and I will be right with you. But to ignore us? Big fail, and so basic. Likewise we asked to purchase a coffee from the proper coffee machine in the restaurant which no one had time to make!
Finally, it was inconvenient to have to call down to Reception to turn the air conditioning on in our room. It ate our time for 15 minutes trying to figure out the control box, then all extentions to Reception went to voicemail, so I had to go all the way down to ask then oh yes I can turn that on for you! Why didn’t you do that when we checked in! What a waste of time. It’s a nice hotel and I’m sure it do your best but these basic things would have made our stay great.

Leisure Partner

2/10

Poor

11 Jul 2025

Intisar

The food was not good and the same breakfast, not even included in my booking which I paid as breakfast included.
I didn’t like it

Self

4/10

Poor

06 Jul 2025

Ali

Hidden costs like having to pay for the privilege of parking at the hotel we are staying at is ridiculous. Requests for broken bathroom lights to be fixed not met (and probably never will be). You can hear the movements, talking, footsteps of every guest in their rooms (no soundproofing whatsoever!) so dont forget your earplugs!! Better still, save your money and go elsewhere. We thought the food would be better but the bread and butter to nibble was a joke. 2 frozen nobs of butter we had to try and slice with a knife and fork…..sigh…the best bit (other than leaving, was the cosmo cocktails…thank you barman

Leisure Family

8/10

Excellent

01 Jul 2025

Andy

Great breakfast selection. Very nice room. Water and tea and coffee wasn't replenished every day of our 4 night stay.

Leisure Partner

8/10

Excellent

22 Jun 2025

Natasha

The hotel as beautifully decorated and for the price was stunning. The breakfast was lovely and good value for money

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Colin

The Best

Lovely hotel well located for town and beach etc
Excellent bar and staff

Friends_and_family Friends

10/10

Exceptional

16 Jun 2025

Christopher

Lovely hotel, had a great time.

Friends_and_family Family

6/10

Pleasant

05 Jun 2025

aarron

Ok but slightly miss leading

I choose this hotel as it advertised sound proofed rooms, a gym and a pool/spa.

Not the case for sound proofing, I had a family above me, could even hear them snooring.

The Gym was terrible and the Pool wasnt very good either.

I would of stayed elsewhere and gone to a proper gym if i knew.

Mostly the hotel was done up well for an old building. Room was comfy and hotel staff good.

Had to pay £10 for parking which seemed a bit odd though considering.

Business

4/10

Poor

29 May 2025

Cameron

Room was not suitable for a family at all, was filthy with visible mould too. We were put on the top floor ave the lift broke 3 times on our 2 night stay. Highly don’t recommend this place at all

Friends_and_family Family

10/10

Exceptional

18 May 2025

Janika Lyra

Food is great, location is great as its few minutes away from the seaside. The room is modern, clean and neat. Everything was superb. The only down side was the rooms were not sound proof. As me and my toddler walked at the corridor coming back to our room, we can clearly hear people moaning and the bed moving--- clearly they were being intimate to the next level. We can hear as well someone having a shower as we passed by. Would I recommend? Yes if you are staying without children.

Friends_and_family Family

6/10

Pleasant

12 May 2025

Chris

Just about OK

Location was ok. The hotel is tired and needs updating or replacing. It is cheap and is dog friendly. There are better alternatives though.

Partner

8/10

Excellent

27 Apr 2025

Abdul

Nice location near the beach

When arriving at the hotel the staff was amazing. Check in was simple and stress free. I was given a room which didn’t have a walk in shower at first and did request this and eventually the staff provided me with the walk In shower. Can’t fault the experience. Restaurant menu could have more of a variety but overall great. Defo stay again

Partner

6/10

Pleasant

25 Apr 2025

James

The room was very nice but had wooden floors. Not a major problem until the room above with similar flooring was occupied. Very noisy. The Gym is very tired with old equipment. I do dislike arriving to a hotel which I have prepaid for to be immediately hit with a second bill for parking.

Business Self

4/10

Poor

24 Apr 2025

michael

Very disappointed had executive room so paid more but apart from bigger tv dissapointed

Partner

8/10

Excellent

11 Apr 2025

Nathan

Nice rooms, easy check in, great location walking distance to the sea, restaurants and bars.

Leisure Partner

2/10

Poor

24 Mar 2025

Jason

Do not stay at this hotel. Poor

10/10

Exceptional

13 Mar 2025

Emma

Great place to stay

Go to hotel to stay in Bournemouth. Friendly staff and clean comfortable rooms.

Business

10/10

Exceptional

20 Feb 2025

Kevin

Great position for the beach and town centre.

Business Self

6/10

Pleasant

24 Jan 2025

Darren

Noisy neighbours

Leisure Self

4/10

Poor

06 Jan 2025

Charlotte

Had booked to stay an extra night, staff couldn’t find booking and were rude and dismissive when showing all the confirmation emails. Not helpful at all

Partner

6/10

Pleasant

06 Jan 2025

Charlotte

It was ok

Partner

2/10

Poor

17 Nov 2024

Buvin

It was a terrible experience, The Shower had very low water pressure, and couldn't take a shower. couldn't even sleep a bit at night since I couldn't take a shower. Told they couldn't fix it as the maintenance person clocked out at 8PM.
TV was not working in the room. I booked it to have a nice relaxing holiday in a 4-star hotel. this is a run-down 1-star hotel. Cancelled the second night in the hotel but they didn't even refund fully only refined partially for the second night.

Leisure Self

6/10

Pleasant

28 Sep 2024

Jason

So the stay was good but not it’s normal excellent standard, a few issues with the room - bathroom needs re-siliconing and some tlc, toilet had limescale marks and replacement towels smelt like cooking oil (so I just reused the same towel I had hung up)- I have stayed here 4 times previously and this is the first time the standard slipped (perhaps it’s was just luck of the draw). Also on one of the nights there was a dog in the hotel in a room and it was barking for about 3 hours (after an hour both myself and another person in a neighbouring room complained - staff contacted the owners who went out but took their time returning) I agree to make allowances but perhaps the hotel need to have a stricter policy about leaving animals alone in the rooms so it doesn’t disturb other people’s sleep as some were there as leisure guests however I was on a business trip (or perhaps group leisure guests and business guests separately).

Business Self

4/10

Poor

22 Sep 2024

Lou

Our room was not comfortable and the air conditioning wasn’t working. The walls were all marked and dirty, and the bathroom toilet was not clean upon arrival.

Partner

6/10

Pleasant

22 Sep 2024

Wendy

Faulty air conditioning made for a hot and uncomfortable night. Very keen waiting staff cleared away our teas when we were getting our breakfast buffet. On the other hand room was nicely decorated, good bed, well cleaned.

Leisure Family

10/10

Exceptional

21 Sep 2024

Sally

Hi
This was a lovely hotel.
Inside it has been renovated and a lovely dining area, lounge and bar. The rooms are nicely decorated.
Outside lets it down as it needs a good paint.
Close to the sea and to the town. I’d stay again

Leisure Family

6/10

Pleasant

13 Sep 2024

Zoe

Overall it was a pleasant stay however not worth the additional costs - unless you need a pool.

It was a nice enough stay however we had booked the superior twin room - I don’t know how it was any superior than the usual; the size was the same as what we’ve experienced in travelodges in the same area and there was no amazing amenities attached.

Everything else was pleasant having a good sized TV and controllable aircon was nice, beds were comfortable and the bathroom was a decent size - tap was broken however - but was still usable. This water however is not potable and the only access to drinking water was asking at the desk for cans which are then ultimately single use.

The worst thing was that we also had to pay an unmentioned fee of £50 per night at the desk. They said would cover any spa treatment or food purchases on site (when we did get a couple of drinks at the bar the bartender presumed we would pay with card and didn’t ask if we wanted to put it on this fee). We wouldn’t receive it again up to 7 days after our stay. Thank god we were only staying two night otherwise I’d hate to think of the chunk of spending money that would be taken out of a family holiday especially when I can find no mention of this additional fee in any description for their hotel accommodations.

Leisure Family

4/10

Poor

11 Sep 2024

Clifford

My partner and I spent two nights last weekend at the Queen's hotel in Bournemouth. It was a treat for her birthday. It was mainly disappointing. Staff seemed friendly, although some were difficult to understand. The carpark had spaces although payment would have been expected if I hadn't had a blue badge. No mention of this beforehand. A £50 per night key deposit was taken from my bank account. 7 nights- £350. Really!!!
Our room (twin superior) was a good size, the bathroom newly refitted. Beds comfortable. Furniture old and well worn. Air con was on when we arrived but there was no control or instructions, I did manage to switch it off after a while. No hotel information in the room. The £15 breakfast was good. The swimming pool etc is small. My main complaint however was on the Saturday night at about 9.30, my partner and I had just gone to bed and were watching a film when one of the staff let himself into our room to tell us to turn the volume down. We were both startled and angered by this. We did make a complaint to the manager, stating this was 9.30 not 11.30 and why did we not receive a call on the room phone. We could have both been naked when he let himself in. Also in the advertising blurb it is stated that the rooms are soundproofed. The manager said he would look into our complaint, but so far no response from him. Is this a common occurrence?

Leisure Partner

8/10

Excellent

02 Sep 2024

Noel

Hotel is in a great location near east cliffs , 10 min walk to the city centre .

Rooms are a good size .

I feel the £50 deposit per night is a little much as there isn't really a mini bar to speak of .

I enjoyed my stay and would return when im next in Bournemouth

Leisure Partner

6/10

Pleasant

01 Sep 2024

Lubbnah

Air Conditioning didn’t work in room,close to beach, friendly staff just make sure they confirm car registration otherwise you will get reported for not paying for parking

Leisure Partner

10/10

Exceptional

30 Aug 2024

Bryan

Wow! What a hotel! We have stayed here several times. The staff are always smiling! And happy to help! Room was great - restaurant scrumptious!
Dog friendly to boot! What more can I say!

Leisure Pet

10/10

Exceptional

30 Aug 2024

Lynn

The room was recently renovated and spacious. The hotel is only a few minutes walk to the east cliff zig zag trail.
They let us extend our stay ( late check out) for £10/hr for a max of two hours.
We were disappointed that the spa was booked up the entire time we were there.
Staff were friendly and the air conditioning was much appreciated.

8/10

Excellent

14 Aug 2024

Clare

Need a little attention

Stained carpets need replacing, they're just too shabby now to overlook.
8am-8pm means the pool opens too late in the morning sadly.

Business

10/10

Exceptional

13 Aug 2024

Isabella

Impeccable service

Leisure Friends

10/10

Exceptional

11 Aug 2024

Amy

Very clean comfortable beds good aircon system in room

Leisure Partner

10/10

Exceptional

06 Aug 2024

Eduardo

It is first time, perfect.

Leisure Family_with_children

4/10

Poor

06 Jul 2024

david

Unfortunately not as expected, this is not a 4 star hotel and should be re reviewed. The rooms are dirty and outdated. We had issues everyday, worst was the room next to us was smoking, and the smell was seeping into our room which is a health and safety issue considering i had my 2 year old son with me. We wasnt offered an alternative, raised general manager who did nothing, in the evening i re raised and the deputy manager arranged to move us. Still havent had an acknowledgement from our email we raised to them

Leisure Family_with_children

10/10

Exceptional

05 Jun 2024

Emma

Number 1 stay in Bournemouth for me

I have stayed in many hotels in Bournemouth for work and this is my number 1 choice. Staff are friendly and helpful. Rooms are clean and the bed is comfy. Food is lovely.

Business

6/10

Pleasant

01 Jun 2024

Ian

Nice enough hotel. Stayed as was away for work. Booked because I had an early start and breakfast was advertised to start at 6:30. Came down early, but no hot food was out. Came out at in dribs and drabs. It all came out at 7:00. Don’t advertise breakfast from 6:30, when it’s nearer 7:00.

Business

8/10

Excellent

25 Mar 2024

Jasmine Haque

Pleased with my stay.

I enjoyed a cosy stay in a very clean and beautifully laid out room. Clean and all amenities worked well. Good spa facilities and a stones throw from the beach. lovely.

Business

10/10

Exceptional

17 Mar 2024

Julie

This hotel was just perfect. Outstanding room, we were pleasantly surprised as didn’t expect it to be so perfect. Very friendly helpful staff, lovely facilities and sundries in the room. Can’t wait to come back.

Leisure Partner

8/10

Excellent

25 Feb 2024

Amber

Good value for money, very large room

Partner

6/10

Pleasant

22 Jan 2024

ravi

Needs refurbishment

not worth for the money

Business

10/10

Exceptional

21 Jan 2024

Stuart

Visited Bournemouth for a gig. Hotel was fine

Friends_and_family Friends

10/10

Exceptional

21 Jan 2024

Kelly

Beautiful hotel, Close to everything you could possibly need. Friendly staff, although not so clear on the spa bookings or menu for restaurant.
Parking charged - Limited parking at Hotel property but on road road available at own cost
Great rooms

Leisure Partner

10/10

Exceptional

30 Dec 2023

Helena

I recommend

It was very good stay. We had a renovated very big room. Beautifully decorated. Great facilities and friendly staff.
Breakfast was also very good.

Friends_and_family Family

8/10

Excellent

26 Dec 2023

Christopher

We stayed here over Christmas and found the staff (especially reception) very welcoming, friendly and helpful. The hotel is really nice and modern in communal areas and lacking in others but all in all very comfortable.

Leisure Partner

6/10

Pleasant

10 Dec 2023

Steven

Clean and tidy

Room was clean and room bits like tea,
Coffee and toiletries all great. We had a problem with our lock which took a while for someone to appear and then fix didn’t hold. Minor thing and it was late so wedged chair behind door. There was a function on in the hotel which we weren’t aware of and went on to midnight. No notification on booking or arrival. Sound proofing between function room and first floor rooms was non-existent. We had heard reception chatting amongst themselves saying they were trying not to put people in first floor but we were not given that option. Overall it’s not a bad hotel for the money. Parking as with most Bournemouth hotels sparse and staff in the whole were nice and helpful.

Partner

6/10

Pleasant

10 Dec 2023

Abbie

The hotel was very nice and clean

Leisure Family_with_children

10/10

Exceptional

30 Nov 2023

Atta

Had a good time,

Business_and_leisure Friends

8/10

Excellent

27 Nov 2023

Melvin

Staff were really good.Breakfast was adequate. Room was clean with super soft comfy beds

Leisure Partner

10/10

Exceptional

23 Nov 2023

dini

I loved that it was very close by to the sea!

And very comfortable room.

4/10

Poor

19 Nov 2023

Lee

Missing the little things

Got to classic double room and despite advertised no room safe or wardrobe and had to change. Then I had to ask reception to put the heating on as the room was freezing. My colleague had no remote control the whole weekend despite several mentions and promises from reception. Tired looking rooms around windows and carpet. My room didn’t get made up on the second day. Poor overall

Friends_and_family Friends

8/10

Excellent

12 Nov 2023

Paul

Room was a little tired, but the food was beautifully cooked.

Leisure Partner

6/10

Pleasant

12 Nov 2023

Sevalingam

Heart for this hotel has gone now

On arriving at the hotel, we wanted to say hi to george the manager,but sadly he was way too busy to pop by,such a shame really because we actually wanted to do the whole week of xmas there and xmas lunch etc, with our family as i said if managment cant find just a few minutes to say hi ,its times like this that make you think ok his loss ,ill go elsewhere with my custom,afrer all we were going there before merecure took over,you should keep ur guests happy,especially when the receptionist keptcasking me shall i see if hes free today,in the end i was a bit sad and said no dont bother,again feeling unappreciated as a customer i felt like they do only care about you bringing the revenue in and not me as a person,i will go elsewhere for xmas and take all my family with me,hate fake people

Partner

4/10

Poor

09 Nov 2023

Robyn

Underwhelming and in need of a TLC

Polite and welcoming staff, but the room we were given initially was disgusting. Badly stained carpets, major damp issue and just looked run down and in need of renovation. We were offered a second room, which was marginally better but still in dire need of renovation.

The bedding and towels were clean and comfortable and there was a large smart tv. Annoyingly the smart tv apps screen displayed an error and the bluetooth only connected for audio. The shower is also at a height only suited to small people. At 6'2\" I had to crouch right down to wash. Our tablelamp was also non-functional. Our room was also noisy at points throughout the night. We could hear the drainage from neighbouring rooms and some rather loud boiler/pressure background hum aswell.

As for the shared facilities: The pool was pleasant enough but the jacuzzi water smelt strongly of sweat. Not nice.

We didn't dine or have breakfast.

Partner

2/10

Poor

02 Nov 2023

Viranjan

Good location close to seafront. Stayed in several Mecure hotels across Europe. This one really lets the brand down in several areas. Dated overall, bad plumbing / heating. Mould in bathrooms. cleanliness of beds. Sound between rooms. Breakfast is awful (coffee is worst I've ever had) but they do have a paid espresso option. I could go on but doubt owners will do anything about it.

Leisure Family

2/10

Poor

30 Oct 2023

jonathan

Staff were very polite and helpful but the hotel is dated and needs refurbished if you wish to charge £130per night off session.

8/10

Excellent

07 Oct 2023

Carol

Carpets were dirty
Air conditioning hummed

Leisure Family

10/10

Exceptional

02 Oct 2023

Alison

We had a lovely time we took our 9 year old granddaughter she loved the pool the breakfast was lovely

8/10

Excellent

27 Sep 2023

Terence

Staff & facilities

Very pleasant staff & enjoyable short stay.
Pool area well maintained & clean.

Restaurant could do with a greater choice but we didn’t know about the menu at the bar.

Friends_and_family Friends

10/10

Exceptional

25 Sep 2023

Paul Ross

Balcony

Business_and_leisure Partner

4/10

Poor

21 Sep 2023

Abbey

Very disappointed and would not return

The room was filthy. Big, substantial stains on the carpet, marks and chips out of the wall, chips out of the bath, suspicious brown stains on the bath panel next to the toilet as well as items of furniture with large stains on. The aircon machine was faulty and was buzzing and clicking all night which really disrupted our sleep. We emailed the hotel with pictures and details but 5 days later have received no reply. Absolutely not worth the £190 we paid to stay there.

Partner

8/10

Excellent

18 Sep 2023

Jon

Nice hotel. Good location

Nice hotel and rooms / dinning areas. Spa is a little dated. But overall very happy with the hotel. Would use again

Partner

10/10

Exceptional

12 Sep 2023

James

Great stay during the air festival, busy but staff at the front desk were very friendly and informative. Room was quiet. Hotel is in walking distance to the beach via the zig zag path.

Leisure Family_with_children

4/10

Poor

11 Sep 2023

Verified traveler

Disappointing service and room was dirty.

Disappointing service at check in and throughout. No car parking spaces available. Boy on check in desk wasn’t helpful at all. Asked if there was a public car park near buy and he shrugged his shoulders and didn’t even answer. Luckily we found one literally round the corner 2 minutes walk.
Room was dirty and unfinished.
Not a hotel I would recommend when there are so many decent hotels in Bournemouth to choose from.

Partner

2/10

Poor

06 Sep 2023

Danielle

I wasn’t going to bother submitting a review but following issues with parking since our visit I feel it is necessary. My partner is disabled and so before booking we rang the hotel to confirm we’d get parking and they advised us to add this to the booking form which we did. When we arrived there was no reserved space. The wheelchair lift wasn’t working so my partner had to use the steps very gingerly. Luckily he wasn’t totally confined to a wheelchair or he wouldn’t have made it into the hotel. We arrived and paid for our stay and 48 hours parking as we knew we needed this due to his condition. We have just received a penalty notice for parking in the car park and now have the added stress of trying to resolve this which exacerbates my partner’s condition. The room was unclean and not made up to fit our family requirements. Our key cards repeatedly failed and we had to return to reception on no less than 4 occasions to get them reset which is hassle you don’t need when you’re disabled. Housekeeping were rude when we requested bedding for our daughter that should have been in the room ready for our stay. We had to go down to reception to ask for this as there was no hotel info or number indicating how you contacted reception in the room.
On the plus side the swimming facilities were nice.

Wouldn’t recommend and won’t be returning.

Leisure Family

6/10

Pleasant

29 Aug 2023

Odeta

Hotel is in great location - Zigzag walk down to pleasant and quite beach just across the road (barbecue allowed from 6pm!). That’s the reason we stayed at Mercure twice. Last time was great. This time not so much. We stayed in Junior Suite - big room, plenty of space. But it is not sound proof at all - can hear every person coming and going. It’s a pet friendly place (if you got a pet it is fantastic). Unfortunately, we had a neighbour with pet (dog was left alone for couple of hours late evening and got very upset).
Hotels always have problems with bathrooms. Mercure bathrooms are a bit outdated or not of good quality. Our bathroom even in Junior Suite was just too small and shower stopped draining on day 2. I think this can be resolved only by property owner not the staff.
I popped into restaurant where breakfast was served - very basic full English. It is not worth paying for it (if not included).

Leisure Family_with_children

6/10

Pleasant

28 Aug 2023

Candice

Great location but average experience.

Dirty towels in our room, took down to reception for clean ones and no apology offered. Annoying buzz of air conditioning unit at random intervals but apparently nothing wrong with it according to reception. Phone also went off at random intervals as no LAN connected, unplugged it in the end. Inconsiderate guests in the early hours shouting in the corridor and allowing their bedroom door to slam shut.
Bed was comfortable. Had booked a massage for my partner and I together only to turn up and be told they had been moved to one after the other without informing us before hand, spa receptionist was very apologetic and explained it was due to illness but we would of appreciated a courtesy call or email prior. Massage was great though.

Partner

8/10

Excellent

24 Aug 2023

Sze Pui Katherine

N/A

Leisure Family

10/10

Exceptional

23 Aug 2023

Rikard

At 9 am usually out of coffee at the breakfast and out of a lot of other things such as pankakes, brown bread, croissants etc.