Name: Ibis Styles Bournemouth
Address: 16 Gervis Road, Bournemouth, BH13EQ, GB

10/10

Exceptional

26 Jul 2026

David

Can't rate highly enough large clean room with air conditioning microwave and fridge. Plenty of car parking and very helpful staff. Would definatley stay there again and excellent price to

8/10

Excellent

25 Jul 2026

Alan

Perfectly located for the beach and pier. Ample parking

6/10

Pleasant

25 Jul 2026

Samira

The Hotel is in a great location and is about 7 minutes drive from the beach and main attractions. However the hotel is pretty basic and not worth the amount of money they are charging. Check-in was challenging as the room we were allocated already had another guest in it. We also had a key card that was not working. Our room was a good size with a kitchenette ideal for families, however the bathroom & carpet was not clean.

8/10

Excellent

11 Jul 2026

Aurelija

Room was clean, however no cleaner on the second day. Came while we were in the room and said she'll be back later, so we left to give space but came back to find no one ever came back... staff was friendly enough, maybe more communication would be nicer. Breakfast-very poor, not even 1 vegetable on offer, better eat out.

Partner

2/10

Poor

11 Jul 2026

Raj

Very disappointing stay. The air conditioning in our room didn't work all night despite multiple complaints, and the hotel couldn't fix it, provide a fan, or move us to another room. My family, including young children, barely slept because the room was unbearably hot. Instead of offering a refund, the hotel only offered a discount on a future stay. I expected much better customer service and would not recommend staying here.

Family_with_children

6/10

Pleasant

04 Jul 2026

Keith

For a \"superior\" room there was a distinct lack of wardrobe/cupboard/drawer storage. If we had not asked for the sofa bed to be returned to use as a sofa there would only have been one chair in the room. Minor points make big differences - cheap toilet paper is not necessarily a saving since more is used;Cups in the dining room were wrong size for the coffee machine;toaster was difficult to operate.

Partner

8/10

Excellent

03 Jul 2026

Rebecca

Great hotel short walk from east pier shame the ice cream parlour has closed down that is part of the reason we picked this one would be nice to have a bit of outdoor space like a garden

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Richard

House keeping was a bit hit and miss two days out of our four nights stay we didn't get our complimentary biscuits or coffee replaced or clean mugs. The breakfast was ok but you didn't have a lot of choice.

Partner

2/10

Poor

28 Jun 2026

Gizem

Room was dirty,the carpets were dirty and had little hairs like a dog hair.

There was a moldy smell and a sewage smell in the room.Even we sleep open the window, that was not gone and we didn't sleep all night.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Ms Kamaljit

Its ok check in, its ok breakfast nd its everything

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Christine

Comfy bed & wonderful pillows. Receptionist was lovely when we arrived and said we could park the car while we went to the beach - check in later wasn’t so helpful and there was a parking fee of £10!
Aircon was huge plus but the room was very small. It was during the heatwave but no water provided which would have been really welcome.
Staff all very friendly and it’s 5 mins to the beach

Partner

6/10

Pleasant

23 Jun 2026

Mike

Parking is an extra £15, not mentioned on Hotels.com , air con in room but has annoying clicking noise every 20secs. Short on staff, reception had to go check room was ready even at 5pm when checking in, and NO evening restaurant.

Self

2/10

Poor

22 Jun 2026

Helen

Very disappointing stay due to lack of facilities, swimming pool was closed, garden closed and padlocked, breakfast veey basic had poor selection. No food served in evening despite having menu in room, seating area of bar in need of deep clean, arms of chairs, curtains and carpet stained and marked, could hardly see out of windows as so filthy and paintwork in need of clean/lick of paint. Towel rail in bathroom boiling hot and very difficult due to height of bath to get in/out. Good point of this hotel is location and the bed waa comfortable. Had onsite parking but has to pay £10 per night for it.

Partner

6/10

Pleasant

21 Jun 2026

Neil

Avoid the dreadful breakfast - save your money to spend elsewhere where the food will be so much better and you won’t then be hungry. I ate there on two days and, whilst I thought the first day was bad enough, the second day was even worse! The cooked breakfast was extremely limited - sausage, beans, scrambled eggs and hash browns (with even no beans the second day) and the ingredients were extremely cheap. At least on the first day there was then some fruit, yogurt, mixed berries, bread, muffins and croissants. On the second day, I had two berry muffins and a bowl of coco pops. Staff were non-existent / hiding on the second day and the atmosphere in the huge hall of the breakfast room was extremely uninviting. No refund on cost of breakfast was forthcoming when I fed back that the offering was poor, just that it would be passed on to the manager. Luckily the bedroom and bathroom, although a little tired and a little dirty in places (stained carpets near desk area probably from hot drinks making), with the bathroom needing some maintenance, were comfortable enough for a stay. Had to put a towel at the bottom of the main door to stop the bright light coming in from the corridor and the banging doors from other main doors into rooms was a little bit much. Unfortunately, I would not stay again / recommend a stay at this hotel.

Self

8/10

Excellent

08 Jun 2026

Steven

Nice place to stay but did not know there was £ 10.00 FOR PARKING.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Barrington

We enjoyed our stay. The Staff were all very helpful and pleasant.

Partner

8/10

Excellent

03 Jun 2026

Fraser

Good room, good location, but continental breakfast (included in room rate) was so poor. Limited choice and pancakes/pastries were cold and soggy

Self

8/10

Excellent

03 Jun 2026

STEPHEN

Overall not a bad place for a short term stay. Paying for the car park is a bit of a bummer, situated about right for our visit to the BIC, short walk. Overall not too bad for the price .

Partner

6/10

Pleasant

01 Jun 2026

Denise

The staff were lovely and helpful. I was also given a room upgrade. I would’ve liked to have had ice on tap and proper hot coffee/tea that was made in house and served at the bar. The breakfast wasn’t the best I’ve seen, but for the price and quality of the accommodation, it did the trick. The hotel was on a nice tree-lined street, about 5-10 mins walk to the beach and 25 mins walk to the centre. A bit more atmosphere in the hotel would be good, for example with music - it seemed quiet but the hotel car park was full, so ideal for people who like quieter environments.

Family_with_children

2/10

Poor

01 Jun 2026

Aaron

Very disappointed with this stay and far below the standard I would expect from an Ibis hotel.

Upon entering the room, I was immediately struck by a strong damp, unpleasant smell that made the room feel unclean. The carpet also felt damp underfoot, which added to the impression that the room was not being properly maintained.

The sofa bed provided for my son was unacceptable. The mattress was so thin and worn that the springs could be felt clearly through it, making it uncomfortable to sleep on.

I raised these concerns with the manager, Shivya, and asked if she could inspect the room herself so she could see the issues firsthand. She said she would look at it later. I then spoke to another member of staff near reception, who confirmed he was not busy, and asked whether he could inspect the room with me, he said yes he could, however, Shivya stopped him and told me this would not be possible.

Despite acknowledging my concerns, I was informed that a refund decision would need to be referred to a senior manager. I was told I would be contacted, but to date I have received no response or follow-up.

Overall, I found both the condition of the room and the handling of my complaint disappointing. I would not expect this standard of accommodation or customer service from Ibis.

Friends_and_family Family

2/10

Poor

26 May 2026

Savneet

Terrible experience — the standard of the sofa bed mattress was completely unacceptable. The springs could clearly be felt through the mattress and it did not adequately support the weight of a 7-year-old child. In addition, the air conditioning unit made continuous noise throughout the night, even when switched off. As a result, none of us were able to get any sleep.

Shortly after check-in, we tried to raise our concerns about the sofa bed with reception in person, only to find that no one was available. After returning later that evening, we spoke with the night receptionist, but unfortunately they were unable to offer an alternative room or any practical solution.

To make matters worse, when we checked out, no resolution, apology, or compensation was offered for what was a very poor and disappointing experience.

Overall, this stay fell well below an acceptable standard.

Friends_and_family Family

8/10

Excellent

18 May 2026

ben

Make sure you bring your own bathroom plug

6/10

Pleasant

16 May 2026

Deepika

Okay

Self

10/10

Exceptional

14 May 2026

Roger

Clean and comfortable. Very friendly staff. Good value for money.

Self

6/10

Pleasant

14 May 2026

ADAM

Cheap and cheerful, just don't expect much. The property itself is in pretty bad condition, but I didn't expect five stars!

Self

8/10

Excellent

11 May 2026

Carl

Good hotel. Shame that the rest of the town is virtually lawless and has gone to the dogs!

Partner

10/10

Exceptional

05 May 2026

ANJAIAH

Rooms are spacious and clean.
Staff are very friendly and very helpful
Kitchen is clean and excellent breakfast. Boiled eggs addition could be thought of as that option not available. Beach is very close by and within walkable distance. Overall excellent place to satay

Friends

2/10

Poor

04 May 2026

Eddy

Booked 3 rooms from the 1st may - 4th may for family and friends. We’re all in our 40s with children.
Absolutely disgusting place, carpet floors are noisy when you walk, it’s 2/10 in cleanliness, we found bees, spiders and centipede in the room and bathroom.
Does not smell nice at all.
Staff also DO NOT clean the rooms, nor do they change the towels while you stay in.
The breakfast is slightly bellow standard but on first day they served expired bacon( it stunk and looked green/moldy)
I would not stay here again in a million years even if it was free.
Also the swimming pool hasn’t worked in a year, same as other amenities like eletric charger.

Friends_and_family Family

6/10

Pleasant

03 May 2026

Helena

Very good value and helpful reception staff.
Room was not very clean. It had been quickly done as hair still around and some sticky floor.
Breakfast was included so a bonus.

Family_with_children

8/10

Excellent

27 Apr 2026

James

The hotel has a good location, which is walking distance of the beach and town centre.

Partner

8/10

Excellent

27 Apr 2026

Juliet

Very clean room nice and close to the beach

Partner

6/10

Pleasant

27 Apr 2026

Karl

The main issue was the shower control which was very difficult to use and very hard to turn to get the water properly on.

Also felt that the £10 car parking charge should not apply to hotel guests

Friends_and_family Friends

6/10

Pleasant

23 Apr 2026

Mark

This is a

8/10

Excellent

22 Apr 2026

Navin

Rooms were clean, but a bit dated. Had parking, had to pay extra for parking, but otherwise staff were friendly, no concerns otherwise.

6/10

Pleasant

21 Apr 2026

Ian

Not given upgrade. Building work ongoing rooms no storage i/e wardrobe draws breakfast vey poor no hot food just rolls

Partner

10/10

Exceptional

19 Apr 2026

Dee

Hotel was amazing perfect for our needs annd the staff were so lovely. only thing I would add for parents with children booking this hotel or ladies hen party’s that it’s very apparent that 3 hotels very close to this one are housing asylum seekers. Large Groups of men stood outside the hotels drinking alcohol in the day made me a bit un easy to be honest and I wouldn’t feel safe walking alone or in a small group of women in the evening to get back to the hotel. There was also two police cars parked at the end of the road early evening that made me look into things to find out that locals have been protesting over the hotels being used for this and how they are worried people won’t visit the sea side resort . It’s definitely had a different feel than when I visited before not to say all asylum seekers are out to cause harm as most are here for good reason! However when men are stood in large groups drinking and smoking with no women or kids in sight English men or not u need to have your witts about you please don’t be walking home alone drunk or allow your friends to get in taxis back to hotels alone .

Family_with_children

6/10

Pleasant

18 Apr 2026

Charilaos

The room I stayed in for the majority of the time was very spacious, and had the standard amenities, such as complimentary coffee and teas. It was kept clean, but the overall feel of the hotel was that it was tired and could do with a refresh. I brought up an issue with the first room I was shown to, and eventually, the reception dealt with it in a professional and efficient manner. Breakfast was continental, with the addition of three types of ciabatta sandwiches (bacon, sausage, mozarella and pesto). Although less generous than the standard hot breakfast offered in most hotels, it was ok. Although the listing said a restaurant was available, this was not the case, as only breakfast was offered. Thankfully, the location was good, with places to eat nearby, close to the east cliff, and a 10-minute walk to the centre of Bournemouth. Parking is charged.

Self

8/10

Excellent

15 Apr 2026

Laura

Room was small but comfortable.

Partner

2/10

Poor

14 Apr 2026

Shahj

STAY AWAY: Absolutely the worst place I have been to in over 10 years. Staff were terrible after been given a dirty room the manager did not listen to the complaint and was rude.

Partner

6/10

Pleasant

14 Apr 2026

Richard

Room ok looks a bit tired but biggest issue was access to shower/ bath, the bath side was way to high and there was not enough room to swing into it from side, i am not that restricted in movement. If i got in it would have been dangerous getting out.

Partner

10/10

Exceptional

12 Apr 2026

Teresa

The staff on arrival were very polite and helpful. Offering information to enhance our experience. We were also upgraded to a chalet at no extra cost, which was a real bonus. Would definitely recommend.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Partha

No frills place which allows a family of three in a decent clean accomodation with a microwave kitchenette. We stayed in a chalet style room called the works but they do have other just room only options. Parking is plenty and no hassle in that. Don't expect room service and very very high standards as it is a no frills experience. They do cater to housekeeping if asked for and will change towels if you request but don't expect it to be an automatic event. We were pretty happy with the whole experience as most of the time we were outside sightseeing and just needed a place to crash. Beds were just firm and comfy for a good night sleep. Will visit again if I come across this place. The staff at the reception were very helpful.

Family_with_children

6/10

Pleasant

10 Apr 2026

Sarath

The staff were nice and welcoming. Bharat is a good asset to this hotel.
Breakfast was average. Same limited menu. Room is spacious but carpets need proper cleaning.
The location is very good amd the hotel in itself is really nice.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Denise

Amazing stay – highly recommend!
We had a fantastic stay at ibis Styles Bournemouth.
The room was much more spacious than we expected, very clean and extremely comfortable. One of the highlights was the kitchen area – it was far better equipped than I could have imagined, which made our stay even easier and more enjoyable.
The staff were all very friendly and attentive, always happy to help. Parking was also very easy and stress-free, which is a big plus.
The location is excellent – close to everything, and especially just a short walk from the beach. We were lucky to have beautiful sunny weather, so we enjoyed a lovely day by the sea.
It is also less than 40 minutes from Paultons Park (Peppa Pig World), which was perfect for us. We were able to enjoy the park and still make the most of Bournemouth.
Everything was perfect. We would definitely stay here again, even without a special deal, as it is absolutely worth the price.
The only small disappointment was that the swimming pool was closed, and my daughter was a bit sad about that. However, the great weather and beach day more than made up for it.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Beyonce

Welcoming staff and clean, tidy and comfortable room. It was very well located to the beach and town centre. House-keeping was also really good. Would definitely stay again.

Partner

6/10

Pleasant

08 Apr 2026

Katie

This hotel was what it says on the tin,a basic,cheap place to lay your head. It wasnt the cleanest,it wasnt the nicest. With a broken bathroom door,air con that didnt work,and peeling wallpaper. But,it had a comfortable bed,a working tv and a kettle which made for a perfect base for our short trip away. I would come again at the price i paid,if it goes up....no I wouldnt return.

Family_with_children

10/10

Exceptional

07 Apr 2026

meriem

Hotel was great, rooms very clean and comfortable. Close proximity within walking distance to seaside and town centre

Family_with_children

8/10

Excellent

05 Apr 2026

Engy

There was ants, but overall the room was clean

4/10

Poor

04 Apr 2026

Dmitri

No slippers, towels weren’t on the bed, but on the towel dryer, just hot water or very hot water available in the shower, no one came over last night after complaining, after shower skin is itchy, indicating some problem with the shower head or water, cold water from the tap is yellow indicating some kind of rust or sand/earth contamination, carpet is full of stain marks, crumbs or remainders from previous guests on the floor, dust on some of the surfaces, wallpapers are starting to peel off, curtains have some dirt marks, inside of the ac unit is dusty, clear sign of no cleaning for long time. Only good thing was a car park for £10, decent breakfast for £7.5pp, and beach is nearby. Never will comeback.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Lagena

Great room. Fully facilitating our needs throughout our stay.
Highly recommend. Would book again. Situated in a good location. Walking distance to all attractions. Really enjoyed our stay.

Family_with_children

10/10

Exceptional

03 Apr 2026

Ore

Clean room and very spacious

Partner

4/10

Poor

02 Apr 2026

Flynn

No ice cream anywhere, paid 7 pound more car parking than i had to and staff member just smiled offering no solution to their problem, all in all pretty poor , get what you pay for :)

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Kiran

A clean room with a tidy toilet

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

David

Fairly good location, nice sized rooms, only downside was the bar was empty of stock and people. Breakfast was lacking.

6/10

Pleasant

22 Mar 2026

Holly

You get what you pay for i guess.

10/10

Exceptional

22 Mar 2026

Charlotte L

I accidentally booked the wrong date as a non-refundable booking. The hotel kindly amended the booking to accommodate our children as we had no childcare this weekend. The kids had a great time! Breakfast was continental but had some hot sandwich options. Good supply of alternative milks! Staff very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Janesha

Wonderful welcoming friendly staff! made our stay fun! Thankyou.

Partner

4/10

Poor

18 Mar 2026

Forbes

The Good:
The location is the only real win here—the proximity to the beach is amazing and makes for a great base if you only care about the sea. The building itself has \"grand bones,\" but the potential is wasted.
The Room & Heating:
We had a major issue with the heating on our first night. Even after contacting staff in person and via their dedicated WhatsApp group, it wasn't resolved promptly. It’s frustrating that the heating/AC has to be manually activated by the hotel; it’s an unnecessary hurdle for guests.
The Breakfast:
The breakfast offering was shocking and incredibly stingy. Similar to what other guests have noted, it was very basic: one ciabatta cut in half with only half a sausage inside. It’s one of the poorest hotel breakfasts I’ve experienced.
Decor & Vibe:
The interior is a bizarre mash-up of styles that doesn’t work. The grand architecture is buried under pastels and neon lighting that feels cheap and doesn't do the building justice. It’s a confusing aesthetic that feels more like a budget diner than a stylish hotel.
Verdict:
Amazing location, but let down by poor service, \"minimalist\" food, and a decor choice that misses the mark.

Partner

6/10

Pleasant

09 Mar 2026

James

We did not use the bar.
Breakfast was ok a reasonable selection of food.
No option to eat therein the evening - we thought the web site said there was.

Partner

6/10

Pleasant

01 Mar 2026

Joe

Room OK, shower/bath water pressure was poor, hot water only warm at hottest power. clean room. Breakfast was poor pretty gross.

8/10

Excellent

23 Feb 2026

Alex

Very good staff. Basic property as expected but clean.

6/10

Pleasant

23 Feb 2026

tony

had dirt and hairs in shower and on floors also dirty marks on pillows

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Hollie

Absolute Jem stone of a place. Spacious, clean staff couldn’t do more for you if they tried. Amazing continental breakfast even pancakes and ciabatta bread with hot fillings. Perfect ice-cream all amenities in room you could need and more!

Friends_and_family Family

8/10

Excellent

20 Feb 2026

Lucie

The room was clean and bed was very comfortable.

Partner

6/10

Pleasant

16 Feb 2026

Jason

The room felt a bit dated. Some TV channels not working. Couldnt adjust temperature during majority of the day, was like looked out until later in day. General noise of the place was not very relaxing.

Self

10/10

Exceptional

15 Feb 2026

Kayleigh

Can’t describe how perfect the hotel was , I arrived on Friday night. The night receptionist was really welcoming / polite /nice he wish me happy birthday , we arrived into the room we was shocked how perfect our room was , thank you for decorating the room was amazing birthday , all staff are friendly, very clean hotel, relaxing, amazing location , I would stay again 100/10 service , I can’t describe how perfect the weekend was and how they made us feel…. Can’t thank you all for giving me amazing weekend … thank you again

Leisure Partner

10/10

Exceptional

11 Feb 2026

Sultan

The staff were very friendly and helpful. The room was spacious and clean. Great location as well.

Leisure Partner

8/10

Excellent

01 Feb 2026

Julie E

Everything was ok.

6/10

Pleasant

11 Jan 2026

Holli

Overall the staff were polite. The room didn't seem that clean tbh with hair in the bath tub and stains all over the carpet, the paint was flaking away and dents on the walls. However the beds were really comfy. Shower took time to warm up, just in general didn't seem like that much care taken for the upkeep, downstairs was lovely. Unfortunately not really enough selection for breakfast even for a continental breakfast. Probably wouldn't be a first choice for us now but it could have been a lot worse, was okay considering we weren't spending much time at the hotel due to a busy schedule.

Partner

6/10

Pleasant

05 Jan 2026

Jerry

No water given.
Room cleaning and towel changes not the best

Leisure Partner

10/10

Exceptional

26 Dec 2025

Daniel

The room was clean. The staff were friendly. Check in was easy. It’s the ideal place to stick your head for an evening!

Friends_and_family Family

4/10

Poor

14 Dec 2025

Joel

Got put in a disabled room that was just annoying with mirror/sink height. Breakfast was not worth eating.

Self

8/10

Excellent

13 Dec 2025

GARY

Nice room, staff very polite and friendly

Leisure Self

8/10

Excellent

08 Dec 2025

Chun Wah

Clean and spacious (more than expected) room and friendly staff.

Partner

8/10

Excellent

07 Dec 2025

Jay

We stayed in the works room. It was very spacious and had a microwave and full size fridge. It was very clean. The bed was extremely comfortable. To get a hot shower we had to turn all the taps on and let them run for ages. Once hot though the shower was lovely.

The breakfast however was a letdown. No full English only continental. Just cereal or a cheese and pesto panini for vegetarians.

Partner

8/10

Excellent

30 Nov 2025

Helen

The staff were lovely and friendly. Great location and nice spacious room.

Partner

2/10

Poor

16 Nov 2025

NR

Shower didnt work, dribbled out

8/10

Excellent

16 Nov 2025

John

Room was clean, staff were helpful and polite, parking was reasonably priced.

Breakfast was basic and room was a bit stuffy with limited ventilation.

Decent enough hotel. One thing I would mention is the six minutes to the beach is accurate enough. However, coming back that way means hauling yourself up that steep winding cliff path. Advice: Get fit or take the 20 minute detour.

Business Self

6/10

Pleasant

13 Nov 2025

Rachel

When we arrived it was earlier than check-in time so I asked if the room was ready. Reception said yes but when we entered the room clearly it wasn’t. Dirty cups shower and bed. Rubbish all over the floor. Admittedly they cleaned it up whilst we went out. Bar staff not trained to pour drinks one evening. Could hear a very angry woman shouting until 2am so no sleep through thin walls. Not blaming staff and I suppose being a cheap hotel you get what you pay for.

Leisure Partner

8/10

Excellent

10 Nov 2025

Julian

One Night to go to The Pavilion Theatre. Only 15 Mins walk - parking can be a premium in town - already paid £10.00 for 24hrs.

Reception staff very friendly

Bar prices reasonable

Room - in need of decoration - stained and marked carpet - flaking wallpaper - security device on door not fit for purpose.

Bathroom - in dire need of decoration - missing plaster painted over - shower screen fouls on basin - toilet roll holder funny position.

Breakfast - continental with fills ciabatta rolls (bacon/sausage/cheese and pesto) - if I’d paid separately I’d be disappointed bus as it was in the room price it was just acceptable.

Leisure Partner

6/10

Pleasant

06 Nov 2025

Linda

Room - not in main building, but in area round the back of the hotel - only accessible from outside.
Badly fitting exterior door - very draughty
Unable to switch water completely off in shower
No exterior lighting or visible security - felt vulnerable and unsafe
Room had bad smell when first entered - staff member sprayed it when I complained.

Leisure Self

6/10

Pleasant

05 Nov 2025

Oluteniola

There was no access to heating in the room. Found some rubbish under the bed from left by previous

4/10

Poor

02 Nov 2025

DIANE

Room was filthy, there were black hairs everywhere, we found a false eyelash on the bath plug. There was and still is an empty oasis bottle under the bed, the dust at the back of the headboard was at least 1 inch thick as was the dust on top of the hanging space. Stains on carpet.chairs curtains, mirrors and walls. We went to Primark and brought blankets as we didn’t want to sleep in the beds. Stair carpet hasn’t been hoovered for ages and there was a massive clump of black hair on them the whole time we were away.

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Victoria

It was okay the room was clean no dairy alternatives available for coffee. Breakfast wasn’t great but edible

Friends_and_family Friends

2/10

Poor

24 Oct 2025

Chris

One of the noisiest rooms I have stayed in as there was a large gap between the bottom of the door and the floor so you could hear everything outside the room, especially late at night and early in the morning.
Then at 9.30am and 9.35am I twice had members of staff just walk straight in to the room to try and clean it, no knocks, checks or anything... checkout is supposed to be at 11am!
It was not a great stay or experience unfortunately.

Leisure Friends

8/10

Excellent

14 Oct 2025

Chinyere

Was an overall good stay .. though it’s a budget place so nothing premium but ok to stay, clean and peaceful

6/10

Pleasant

13 Oct 2025

Caroline

First impression of hotel upon arrival is it looks nice and clean. Receptionist was a nice guy. Went up to our given room only to find it was already occupied!! So back down to Reception and it took them 10 minutes to find us another room. Room was ok apart from a little grubby in places and some mold around the balcony door. Breakfast was ok but not really worth the £7.50 charge in my opinion

Partner

6/10

Pleasant

11 Oct 2025

Craig

It’s a shame that the hotel currently has a large development/ building site directly outside which I imagine will last at least another year. The room was quite nice in terms of layout and facilities, but it was obvious that vacuuming could be addressed. The bed was very comfortable! There is AirCon in the room, but it appears the guest has no control over it. It was a very mild night, and I couldn’t get the AC to do anything 😔 In terms of location….its at least a 20 minute uphill walk from town/ beach. I walk quite fast, so maybe a 30 minute walk for some? It is a nice quiet nights sleep though with how far out of town it is 👍 I couldn’t comment on the food, as I didn’t eat here. They do provide plenty of tea/ coffee sachets. I would just recommend improving the quality of the vacuuming between guests. I’m also not sure the coffee shop/ bar area is staffed….I stood there for between 10-15 minutes before check-in as I was early, but nobody noticed or approached me to see if I wanted to order anything. Overall, I feel it was an okay place to stay for a night, but no more than that really. My opinion is only based on the double room that I booked with them.

Leisure Self

6/10

Pleasant

07 Oct 2025

Chris

Stayed hear two years ago and it was Brilliant booked for short break beginning of October and couldn't believe it all the staff had left swimming pool closed very noisy from builders next door hotel has gone into liquidation. I feel we should of been told this beforehand. Won't be booking through expedia again .

10/10

Exceptional

01 Oct 2025

Afeisha

Staff were helpful and welcoming. Hotel was clean

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Mikey

Fantastic, accomodating, friendly, staff who's '\"Can do\" attitude, and laid back approach with guests, beguiles the back office efficiency with which makes this smart, comfortable and spotlessly clean establishment such a great place to stay. Keep up the excellent work, I'll definitely be back! Mx

Leisure Partner

10/10

Exceptional

27 Sep 2025

Mikey

Just an all round excellen

Business_and_leisure Self

8/10

Excellent

27 Sep 2025

Abdulkareem

Close to the beachfront for an exhilarating early morning walkabout.

Leisure Self

6/10

Pleasant

22 Sep 2025

Neal

Friendly service and good breakfast. My room only had tepid water for showering. Sidewalks around the property were unkept.

Leisure Self

8/10

Excellent

20 Sep 2025

Mercy

Pleasant and helpful staff

The hotel staff were quite pleasant and welcoming, which made for a positive first impression. However, the hotel itself could benefit from some redecorating and a more thorough cleaning. While my room appeared neat at first, I later discovered a few items left under the bed by previous guests, and there was a noticeable layer of dust on the headboard. The carpets seemed very old and likely trapped a lot of dust, as I found myself sneezing frequently during my stay.
On the positive side, the bed was comfortable and the bed linen was clean. I also think the hotel could improve by offering a greater variety of options and more flexible opening times in their restaurant.
Overall, the staff were great, but the hotel would be much better with some updates and more attention to cleanliness.

Business

2/10

Poor

17 Sep 2025

Cass-Andra

The Superior/ Supreme room is a moldy, smelly room in the basement

Leisure Partner

8/10

Excellent

16 Sep 2025

Kathleen

Family room with kitchenette

Large clean quiet family room with kitchenette (fridge/freezer, microwave, kettle, sink, cutlery, tin opener, crockery) Shelving for luggage and hanging rail with hangers. Good lighting plus bedside spotlights. Shower takes 5 min to get warm and is rather weak. Bath panels a bit mouldy but everything else in working order. The room is a bit dark but didn’t bother us too much. Slightly smelt of dog.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Connor

Staff are easy going but behave yourself as it is a proper

Partner

6/10

Pleasant

06 Sep 2025

Gemma

The air conditioning worked well, which was nice to see. There weren't any towels in the room but I got some from reception, so all was fine. The room was a little dusty and there wasn't a desk to work from but I got by ok. Good location only a few minutes from main areas.

Business Self

10/10

Exceptional

04 Sep 2025

David

Great check in staff excellent parking only issue was heated towel rail could not find to turn off as was very hot needed a kids barrier in front of

Friends_and_family Family