Heathlands Hotel

United Kingdom , Bournemouth
BOURNEMOUTH, Grove Road, na
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100 reviews shown

10/10

Exceptional

07 Jan 2026

Adrian

Yea

Leisure Self

6/10

Pleasant

09 Dec 2025

Jacob

It was really hot in our room and we felt like the ac wasn’t working

4/10

Poor

07 Dec 2025

Paul

Room 1 bathroom disgusting with toilet being coupled to basin horrible smell when toilet flushed . Room 2 badley fitted windows managed to put fingers between window and frame. Room 3 just about acceptable very outdated furniture and fixings. One female staff member not very apologetic .while others tried there best. So glad only paid for room only would not stay here again.

Leisure Partner

6/10

Pleasant

12 Nov 2025

Aleesha-Jade

Its a dated hotel, no way to control the heating. The bed was uncomfortable to say the least. In my room the water pressure was terrible. I would only recommend this hotel if there are no other options available.

Partner

4/10

Poor

18 Oct 2025

Martins

The worst experience I ever had.

The shower was horrible, water was hardly flowing through the shower head.

The walls are not neat, some part looked rough and disgusting.

Business

6/10

Pleasant

12 Oct 2025

MICHAEL

Room lovely, staff nice and very attentive.
Bed mattress was very hard and uncomfortable and had only one pillow so had a poor night's sleep.

Partner

6/10

Pleasant

26 Sep 2025

Antonia

I booked an Executive twin room which was spacious, bright with a partial sea view. There were two wardrobes with an iron but no safe. The beds were very comfortable and the hotel was in a quiet location so I slept well. There were no sockets by the beds for charging mobiles overnight. No room cleaning service was offered during my 4 nights stay, not even at an extra cost although I could request clean towels, linen and cups. The bathroom only offered liquid soap dispensers, not separate body wash, shampoo and conditioner. The bath plug had to be removed the next day with pliars so I had two morning showers standing in cold bathwater. Overall the room was comfortable but not of executive level. The reception staff were helpful. I did not have breakfast or use the bar. Parking cost £5 per night.

Business

4/10

Poor

23 Sep 2025

Stephen maria

Bathroom needs a deep clean, no toilet brush,lots of grime in shower unit very basic room tv remote was full of grime never been cleaned breakfast was cold buffet type. Overall bad experience never again

Leisure Partner

10/10

Exceptional

19 Sep 2025

Richard

Walking up big hilĺ from town

Leisure Self

4/10

Poor

13 Sep 2025

nathan

Unfortunately night light was broken in my room couldn't turn it off also no tea spoon for coffee only one plug socket overall get what you pay for I guess

Leisure Self

6/10

Pleasant

06 Sep 2025

Michael

Great location to beach and city, within walking distance. The rates were affordable for those on a budget but the rooms felt dusty, dirty, in need of a serious clean and a decent mattress. The staff were lovely, accomodating and helpful.

Leisure Partner

2/10

Poor

02 Sep 2025

anthony

Avoid at all costs

We were given what can only be called a converted cleaners store.nothing like photos, bath was a half tub akin yo greece,do not waste your time, shocking

Partner

8/10

Excellent

01 Sep 2025

Christine

Staff friendly enough,rear doorway to smoking area scruffy and door trims hanging off

Leisure

8/10

Excellent

26 Aug 2025

Selby T

It was generally clean but the facilities are deteriorating.

Leisure Family

10/10

Exceptional

18 Aug 2025

Helder

I like the location but the rooms should have air conditioning and more comfortable mattresses.

Leisure Friends

4/10

Poor

17 Aug 2025

Arianda

So very dated chipped sink in the bathroom awful old dirty looking floor in the bathroom no air con in the rooms as it was very hot
Hotel restaurant smelled of old food

Friends_and_family Family

2/10

Poor

14 Aug 2025

Kevin

The state of room. Old worn carpet, mould on bath and windows. Damage to wardrobe and drawers. Took twenty minutes to run a bath. I have photographs. I'd like a full refund please?

8/10

Excellent

13 Aug 2025

Gillian

Great stay but kitchen closes at 8pm after which not even sandwich can be obtained
Having been on rsoad since 7am a d in spite of trying to call to say we mightbe late only to be able to leave message on answer phone was frustrating
Managed to order Chinese take away which was delivered in a d excellent. Lift very tight for mobility scooter and room right above entertainment and very loud. Fireworks didn't help either. Several families with young children plus dogs slaying too. Staff by enlarge very helpful though

Leisure Pet

4/10

Poor

13 Aug 2025

Helder

Unfortunately, the mattress was terrible. I could feel the springs and even had back pain for a few days. The water in the outlet and shower had no pressure either.

Leisure Partner

2/10

Poor

12 Aug 2025

Mehmet

The whole property is crying out for renovations.
How does one run this place as a hotel one wanders and how does one promote and sell it to their customers is beyond belief.

Leisure Family

8/10

Excellent

05 Aug 2025

Zoya

Great stay

It was a nice hotel. Calm and quiet place. Very close to the beach and town centre. Staff were ok. They didn’t do housekeeping whilst you stay in the room. Double size bed felt small. Amenities were nice. Were given 2 fans, ironing board and iron + kettle and hot drink options as usual. They had a wash and shower dispenser but no actual bottles of those each so I wondered when it was last changed. Parking great as well. Nice garden outside

Friends_and_family Family

2/10

Poor

31 Jul 2025

Matthew

Stayed few times before and had ‘decent’ rooms. This time we were put in room 4 and it is so small, unventilated, dated, smelly, hot and the bed is impossible to sleep on. Overall two uncomfortable nights and when I went to check out and share feedback nobody available due to large papery leaving.
Will never stay here again.

Business Partner

6/10

Pleasant

22 Jul 2025

Verified traveler

No a/c. Extremely hot room.

Partner

2/10

Poor

16 Jul 2025

Erman

TOO OLD HOTEL
NEVER STAY IN SUMMER TOO HOT
NEVER WALK IN THE ROOM AT NIGHT OTHERWISE RECEPTION KNOCKS YOUR DOOR AT 3 AM AND WARN YOU AS DO NOT WALK DO NOT TALK CAUSE GUEST DOWN STAIRS COMPLAINING THEY CAME TWICE AND WE DID NOT EVEN WALK BETWEEN 2 WARNING
IMAGINE WHEN YOU FART ITS GOES DOWN STAIRS.
NEVER EVER

Business Partner

4/10

Poor

16 Jul 2025

Verified traveler

Room was very outdated. Wallpaper peeling off the walls, ripped carpet. We booked breakfast and didn’t touch the food at all. Sausages looked like they’d been cooked over a lighter flame and the beans looked as if they’d been there a week. I absolutely love Bournemouth but will not book this hotel again

Partner

2/10

Poor

15 Jul 2025

George

Not a great place to stay

Partner

4/10

Poor

08 Jul 2025

Verified traveler

\nA hot windowless room

We don't know why the front desk changed our room number at the last minute. The hot and stuffy windowless room ruined our sleep.

Friends_and_family Family

6/10

Pleasant

03 Jul 2025

Richard

Heathlands Hotel

The Heathlands is a reasonable budget option. Its location is good, and the staff seem friendly. It could do with investment though, as the furnishings are tired. Note that the rooms don't have air conditioning. That isn't a problem 95% of the time in the UK, but if you catch a heatwave as I did, you'll be trying to sleep in an oven.

Self

8/10

Excellent

03 Jul 2025

Ahmad

Good stay

It’s been good because of its location which is very close to the beach. Very nice staff too . The only downside is the room being too warm as the windows were open a bit and we couldn’t sleep properly although there were two fans . It would have been better if there was an air conditioning.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Neomi

This was our second visit. We were initially given a room in a bad location on the second floor. We had to walk a lot and go through hot corridors. When we refused the room, we were then given a nice one on the ground floor. It was in good condition, and we really appreciated it.

Partner

8/10

Excellent

14 Jun 2025

wendy

Only stopped 1 night but overall hotel was clean and tidy, Staff friendly and sitting area outside looked nice.

Business_and_leisure Friends

10/10

Exceptional

04 Jun 2025

Steve

To be honest if i had known this was a Brittania hotel i wouldn't have booked it. Aa previous experiance staying with this chain was not good. But i am so glad i did, the hotel was spotless, our room perfect, and again spotless. The staff were extremely helpful and efficient. We had breakfast in a spotless dining room with a freshly cooked buffet breakfast. Plus cereal etc. Even the coffee was good. The roller toaster was good and everything spotless. Andreas in the dining room was ultra efficient, friendly, nothing was too much trouble. I would have no hesitation in recommending this hotel. Checking in was easy and quick.

Leisure

4/10

Poor

28 May 2025

Laura

The room was hot and unclean.

Partner

4/10

Poor

20 May 2025

Olivia

Hotel staff were nice and location is good. We requested a double room with double bed and got 2 single beds with 2 single mattresses pushed together. They were Rock hard and sleep was very limited.
The bath had hair in when we arrived and the water pressure was awful so we avoided showering until we returned home (luckily we were only there 1 night)
The whole place looked dated and tired and the lack of sleep meant we wouldn’t return.

However O Neil’s bar a 10minute walk away does an AMAZONG happy hour!!

Leisure Partner

6/10

Pleasant

18 May 2025

Liam

Heathlands

Stayed for the night was ok, was like going back to the 80s the hotel is need of updating floorboards have massive gaps and could do with AC.

Partner

10/10

Exceptional

17 May 2025

Verified traveler

Relaxing

Relaxing

Partner

10/10

Exceptional

17 May 2025

Verified traveler

Respectable

Lovely stay

Partner

8/10

Excellent

15 May 2025

Wynter

Cheap enough.

Room spacious but location awful. Room above kitchen. View out of the window was of the dirty fans and rooftop.
Wifi signal very poor in this room.
I was told that to change rooms I had to check out at 10am, amuse myself for 5 hours which I had paid for Then check back in. This is poor planning. I remained in the room as it was only for another night and was not about to be out of a room for 5 hours.
Parking is ample and reasonable.

They do not do housekeeping, only after room vacated. I dont stay in hotels so that I clean, tidy and make my own bed. I have to do that at home. If u need towels, ask for them etc. If I had been there a week, I would have had to clean my own room. No thanks.
Hotel caters to mostly coach loads of elderly guests.

Self

8/10

Excellent

28 Apr 2025

Freya

Dated but nice!

The hotel was very dated but comfortable and we were upgraded to a suite which was lovely. Didnt dine in but the restaurant was busy. Also a nice walk to the fantastic beach.

Business

6/10

Pleasant

22 Apr 2025

Nirajbala

The hotel was fine but the rooms weren’t cleaned, the breakfast was ok could have been better and having to pay for the parking is a bit of an added cost so not really that impressed. The dinner which we paid for on the first evening wasn’t very appealing.

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Tony

Very happy with the service I received from the hotel

Self

2/10

Poor

20 Apr 2025

Verified traveler

Very loud, car allowed to beep their horn extensively in the car park late at night. Bed was very uncomfortable, could feel every spring. Hotel full of asylum seekers. Overall very poor, would not return.

Partner

4/10

Poor

19 Apr 2025

Kevin

I asked for double bed what i got was 2 single beds pushed together staff friendly but place needs refurbishment

8/10

Excellent

16 Mar 2025

Darron

I like the one good thing is that the town centre isn't far away from the hotel and neither is the beach

Leisure Self

8/10

Excellent

03 Mar 2025

Verified traveler

It was really good until the final day and we couldn’t use the bathroom and the whole room had flooded because the toilet was broken

Friends_and_family Friends

10/10

Exceptional

15 Feb 2025

Verified traveler

Always good to be back.

Great, friendly, helpful staff.

Self

10/10

Exceptional

09 Feb 2025

Verified traveler

Would stay again

Great amenities excellent location and staff. Comfortable would stay again

Partner

6/10

Pleasant

01 Jan 2025

Kimberley

Great location with parking ( for a charge ) which wasn’t stated online. On the night I stayed there was very strong winds, constant wind hollowing through the windows all night & constant floor board creaking from upstairs, apart from that the staff are friendly.

Leisure Partner

6/10

Pleasant

31 Dec 2024

Roger

overnight

overnight stay

Business

10/10

Exceptional

26 Dec 2024

Michael

The Heathlands Hotel in Bournemouth offers a delightful experience for travelers seeking comfort and convenience. Nestled just a short distance from the beautiful beaches of Bournemouth, this charming hotel impresses with its excellent location and welcoming atmosphere.

The rooms are clean and comfortable, providing all the essential amenities for a relaxing stay. The staff are friendly and attentive, ensuring a warm welcome and great service throughout the visit. The hotel features a lovely garden area, perfect for enjoying a quiet afternoon.

Additionally, the on-site restaurant serves a selection of delicious meals, catering to a variety of tastes. Breakfast offers a range of options to kickstart your day.

Lonely Traveler Productions thoroughly enjoyed their stay and highly recommend the Heathlands Hotel for its excellent value and superb hospitality. Whether you're traveling for business or leisure, this hotel is an excellent choice for your visit to Bournemouth.

Leisure Self

10/10

Exceptional

06 Dec 2024

Kayleigh

Great stuff!

Use this hotel often amd always meets expectations! Staff are wonderful, helpful and very accommodating. Would highly recommended

Self

8/10

Excellent

01 Nov 2024

Ebenezer Kwaku

There was no heater in the room

10/10

Exceptional

27 Oct 2024

Sergio

M very good place to stay….

Business

4/10

Poor

20 Oct 2024

Verified traveler

Hot and stuffy.

The room had no air flow and it was so hot. Even with the window open The room was so stuffy it made it almost impossible to sleep.

Partner

4/10

Poor

12 Oct 2024

Charlotte

Springs in back

Last minute stay.
Been updated slightly down stairs which is welcoming
Room had been painted and freshened fairly recently but literally painted over cracks and bumps etc.
One bedside cabinet missing as mark left where it was.
Bed was extremely uncomfortable, you could feel every spring and back now suffering. I told receptionist who smiled and said oh really. Couldn’t give a dam
Would only use again if no where else to stay and I phone ahead to ask about beds lol

Partner

6/10

Pleasant

02 Oct 2024

Jorge

Poorly welcome

Hotel is very basic 😕 room very basic
Bed as very hard 😴 no easy to sleep
My room 138 view to car park whith big containers whith alot rubbish in top
Not good 😐
Nigth porter never speak our look at you like they looking for faith
Easch time you go for smoking allside they no like to stand up and let you go out
Ask reception around 11pm can i have extra
Pillow never arrived 😴

My opinion you have nice car and cheap to park only 5.00
Bar areas no see staff welcome the guest
I fill the staff bar and reception nigth teams
They better do different job
Just bring the hotel reputation donw
Sorry bat that's my view
If you ask me to sary i will not stay ...
As very poorly welcome and service..

Partner

4/10

Poor

27 Sep 2024

Nicola

I have sent an email to the hotel head office but heard nothing back

Leisure Self

10/10

Exceptional

21 Sep 2024

Rosana

Good hotel, friendly and helpful staff, clean room, common areas also very clean. I will definitely be back.

Friends_and_family Family

6/10

Pleasant

10 Sep 2024

Peter

Hotel was very busy, had a check in the morning to where breakfast being served, to find food was on serving plate 30 mins before breakfast started, so when served it tasted crap

8/10

Excellent

05 Sep 2024

Saleem

Our stay was good.

Partner

10/10

Exceptional

02 Sep 2024

Alina

It was very clean and nicely decorated.

Self

8/10

Excellent

01 Sep 2024

Stephen

The hotel is in a good location, breakfast is good rooms are ok, a few issues but nothing major.

Leisure Friends

8/10

Excellent

01 Sep 2024

Grant

Quiet location, with town in a walkable distance. Room good, however had to ask for a travel cot for room for little one, it wasn’t set up and didn’t have any bedding for him. Car parks quite tight however easy enough to find and staff very friendly.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2024

Diana

Thought property was excellent and I have stayed in very expensive hotels mainly abroad.
Good breakfast staff lovely didn’t have evening meals in hotel. Garden was very nice with palm trees. Carpet was very thick and new everywhere but not in our room but that was fine. Sheets were so white and perfectly laundered!
We had a singer entertaining us one night of our two nights and he was very entertaining had a good time with everyone joining in and his dancing. Next night was very quiet so went to another hotel and enjoyed their entertainment!
Thought the reception very nice and big with lovely chairs and very nice sofas. Can’t think of anything thing negative to say.

Leisure

10/10

Exceptional

26 Aug 2024

Noel

This hotel is not to bad. It’s near the beach, only thing is you have to pay for wifi in your room!

Partner

10/10

Exceptional

20 Aug 2024

Emma

Everyone made our stay perfect! Roberto and Jose were lovely and helpful. My only gripe no fresh fruit at breakfast just tinned

Leisure Family

6/10

Pleasant

19 Aug 2024

Rhodora

Bed wasn't comfortable its quiet hard. exit door too loud when people go through that door as it kept slamming. We heard doors bang throughout the night.

The appearance of the hotel was lovely tho. Clean, tidy and friendly. The location of the hotel was excellent as it was close to the train station and the beach/shops. Nice and airy...staff were kept busy which was a good sign

Leisure Pet

8/10

Excellent

15 Aug 2024

Mac

Location great, will be back to visit for the cost

Great location of hotel for town centre or walk along front to pier. Although rooms a little dated they were clean. Bathroom tap shower didn't have the greatest of pressure but hot & quick to get to temperature. Buffet breakfast was good & hot with reasonable selection of continental. Fantastic price for area & what you got, will be back!

Business

8/10

Excellent

15 Aug 2024

terry

Location & very helpful staff.

Leisure Pet

2/10

Poor

04 Aug 2024

Kerry

Horrible

Partner

10/10

Exceptional

31 Jul 2024

annnie

best hotel ever

we had such a lovely stay the hotel was first class
we will be booking again and hopefully for a longer stay

Partner

4/10

Poor

31 Jul 2024

Sharon

Do not book a single room !

I paid a huge amount for two nights in a single room which was smaller than a broom cupboard and directly next to the lifts. One small window and very claustrophobic !

Friends_and_family Family

10/10

Exceptional

29 Jul 2024

Patrick

Leisure

8/10

Excellent

25 Jul 2024

Herman

Only one thing that puts us off. Noice and exhaust that is coming through the window.

Leisure Partner

10/10

Exceptional

23 Jul 2024

Anney

Perfect for short break. Near to all amenities

4/10

Poor

19 Jul 2024

Motiur

A reasonable priced but quite dated hotel

A reasonable place to stay close to the beach 🏝️

Reception: ⭐️⭐️⭐️
warm welcome by the reception and helped with initial check in and change of room due to musty smell in the room

Room: ⭐️⭐️
Very specious. Quite old fittings & fixtures. Very out dated, needs to refreshed. Bathroom was cleaned but very old fittings and not fully functional shower .

Comfort: ⭐️

No temperature control at the hotel. Had sleepless night due to heat .

Amenities : ⭐️⭐️⭐️
Tea, Coffee , iron and hair dryer supplied. Well done 👍

Location : ⭐️⭐️⭐️⭐️⭐️
Walking 🚶‍♂️ 5 - 10 minutes to the beach and other local attractions close by too.
Parking cost £5 per night and front & rear space available.

Overall a good and economic place to stay but they could’ve done much better than that.

Friends_and_family Family

4/10

Poor

19 Jul 2024

AZMATULLAH

The room was too hot and there weren’t enough air flow and AC or fan doesn’t exist at all

Business_and_leisure

4/10

Poor

16 Jul 2024

Louis

Hotel charges for WiFi and parking.

Staff were very nice but the hotel charges for everything such as parking and WiFi. There's a migrant hotel nearby with young men milling about playing music from their phones which was disconcerting.

Business

10/10

Exceptional

09 Jul 2024

Michael

Friendly staff

Very polite and helpful staff, enjoyable stay.

Partner

2/10

Poor

07 Jul 2024

David

The bed was awful didn't get much sleep spriggs were broken , the pillows were too ferm and hard . no floor mat for the shower dangerous and slipy when exerting the bath/shower.. And had too pay £5 for overnight parking not impressed .. wouldn't recommend this hotel

Leisure Partner

8/10

Excellent

06 Jul 2024

Iduh

Old fashion but clean enough for short use

Leisure Pet

8/10

Excellent

21 Jun 2024

Verified traveler

Heathlands

It met with my requirement

Business

10/10

Exceptional

15 Jun 2024

Paul Mihai

Great experience!

Partner

8/10

Excellent

09 Jun 2024

linda

This property is really convenient for visiting bournemouth beach and local amenities.. with two was down either stick to the main road down the hill or take the amazing a scenic coast path down the cliff side.. call west cliff zig zag. The photo opportunities are great!
The place was good value, 24 hour reception, clean, and pleasant staff, . Although i found the mattress uncomfortable.. yet my partner slept like a log!
At the end of the day it worked as a base for us!

Leisure Partner

2/10

Poor

09 Jun 2024

Verified traveler

Terrible stay

Smell of weed on the room floors
Terrible noise issues
Fire alarms - false alarms in the early hours

Friends_and_family Family

8/10

Excellent

07 Jun 2024

Gary

Nice hotel

Not the hotels fault but around 2 to 3am a lot of noise and doors slamming along the corridor where my room was I think it was night workers returning from their shifts

Business

6/10

Pleasant

04 Jun 2024

Michael

Hand sink needs replacing. Menu's was poor. Only 3 items for dinner. Floor boards were noise woken up during the night with noise.

Leisure Self

8/10

Excellent

02 Jun 2024

Jacob

Right by the beach so really accessible.

Leisure Friends

6/10

Pleasant

26 May 2024

Rahul

Okay for the price.
But feels dated. The carpets smell a bit musty with age.
Key cards to our room didn’t work couple of times. And water from the shower pressure was non existent!

Leisure Partner

6/10

Pleasant

19 May 2024

Andrew

poor hotel, needs refurbishment or some basic maintenance, shower very poor to non existence

2/10

Poor

12 May 2024

Stuart

Avoid

Very expensive for what you get, vey dated Hotel, our room on the second floor was vey cramped, small double bed, which was hard, paper hanging off the walls and mould around the window, Bath had rust all around it and not vey clean, shower was just a trickle.. overall very unsatisfactory, will not be staying here again!

Partner

10/10

Exceptional

06 May 2024

james

Really enjoyable stay. Only the 2nd time with my son staying here . But will definitely be back

Leisure Family

10/10

Exceptional

29 Apr 2024

Parul

Overall good

4/10

Poor

28 Apr 2024

Toby

Meeeh

The television speaker was faulty and would cut in and out, the water took nearly 10 minutes of running the tap before the water came through clear, no option to heat the room besides a plug in heater with no sockets near the bed, carpet was trashed from iron burns, the mirror wasn’t above the sink so you have to lean over the toilet to shave and no extractor fan in bathroom

Self

6/10

Pleasant

08 Apr 2024

David jack

Ok stay and thank you

Typical Britannia hotel dated to warm and lovely long bath

And cheap , staff we very efficient and didn’t speak good English but used to this now

Business

8/10

Excellent

06 Apr 2024

Alfie

Great staff lovely place to stay

10/10

Exceptional

04 Apr 2024

Nicholas

Staff are polite and friendly

Business Self

4/10

Poor

03 Apr 2024

miss

2 night stay

The staff were really nice and helpful, my room needs to be refurbished its stuck in the 80s, i wouldnt stay there again, its cheap to stay there

Self

8/10

Excellent

03 Apr 2024

Victoria

Free room transfer

I was given a single room at the top floor and it was very cold. I complained and they transferred me to a double room on the bottom floor which was very warm. I was happy.

Self

6/10

Pleasant

02 Apr 2024

shirley

I thought staff a reception could be more helpful and happier. And the bar could stay open a little Later.