Hilton Bournemouth

8/10

Excellent

12 Mar 2026

Dave

spa relaxing but not enough sunbeds

Partner

10/10

Exceptional

11 Mar 2026

Andrew

Pool was nice but busy, rest of the hotel was nice.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Scott

Great staff but painfully slow bar staff!!

10/10

Exceptional

09 Mar 2026

Joseph

Great location

Self

6/10

Pleasant

08 Mar 2026

Lewis

Woken by noisy guests twice in the early hours - so the doors were not adequately soundproofed

Partner

10/10

Exceptional

26 Feb 2026

Julia

Great central location. Every amenity. Fantastic spa and pool.

10/10

Exceptional

19 Feb 2026

Fiona

Lovely room, huge bed. Clean and well kept hotel.

Partner

4/10

Poor

15 Feb 2026

Mike

There was no hot water either night from 7pm ....we went out both nights and had to cold wash .....never experienced anything like it at a hotel before really dissapointing...ots my first time staying at this hiltion and i expecyed so much better especially spending out on a kings suite. Cant wait to get home and have a hot shower. Also we were right opposiste a lively bar that was blaring out music each evening until early hours so didnt get too much sleep either . Curtains were ripped as well. So dissapointing...i wouldnt teturn .

10/10

Exceptional

12 Feb 2026

John

Friendly staff, very helpful.
Clean room.

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Rong

I was sick 4 days before my dance competition. Hotel staffs helped me to get food I asked for during my illness time in order for me to recover as fast as I could. I made it in the competition.

Leisure Self

2/10

Poor

24 Jan 2026

Larysa

Dirty

10/10

Exceptional

24 Jan 2026

Karen

Lovely hotel - great location and a really good sized well equipped gym. Pool area also pleasant - with sauna and steam rooms. Breakfast is also a great spread. Would 100% book this as hotel of choice on any return visit to Bournemouth.

Leisure

8/10

Excellent

18 Jan 2026

Amber-Rose

The only downfall is we booked the wrong date by accident and couldn’t change it so have had to come on a school night but have to leave before breakfast, it’s starts a little late 7am earlier would be better for those who have to leave for work or school etc

10/10

Exceptional

14 Jan 2026

Selina

Clean rooms, great facilities and perfect location.

6/10

Pleasant

11 Jan 2026

Ruby

bed bugs 😭! at midnight i noticed a bed bug crawling on the duvet, immediately jumped out of bed and saw multiple bed bugs on my pillow 😭 i ran to reception where the lady was so kind and understanding and apologised, she completely understood how freaked out i was and was equally concerned, she found me another room and asked if i needed anything. I slept in the new room, still a bit on edge but in the morning the front desk staff didn’t address it, and when i mentioned it i felt like i was being gaslit and i’d imagined the whole thing. I even showed a video and they told me “it could have been anything”. i didn’t feel great leaving the hotel because of this, if i didn’t have a video i would have thought id gone into psychosis and imagined the whole thing. i know that bed bugs can easily turn up in any hotel, but it didn’t feel like they even believed me. just hoping i didn’t bring an infestation home!! such a shame because it’s a beautiful hotel!

Business

2/10

Poor

08 Jan 2026

Paul

Very rude staff.

Tried to take extra charges on check in.

Totaly unexpected doesnt live up to the hilton brand.

Breakfast was horrbile chef was crap no salt in none of the food eggs where cold my granny can do better and shes 97!

Room was ok dirty walls but what can you do. Dont even deserve 1 star

8/10

Excellent

04 Jan 2026

Tracey

Staff all very helpful very clean. Couldn’t get the heating to turn up and no extra blanket in room so did get a little cold.

Friends_and_family Friends

4/10

Poor

30 Dec 2025

Mary

I didn't have breakfast. The bedroom was very cold despite my attempts to make it warm.

6/10

Pleasant

30 Dec 2025

Francis

Sky Lounge closed. Room cold. Little light and poor view unless you book a suite. Poor value for money

Business Self

8/10

Excellent

22 Dec 2025

Samuel

Poor quality food at breakfast, lovely restaurant space and great staff, but food quality let the experience down.
Room was lovely, great bed, clean but very tired already.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

jenna

Really helpful staff, from reception to the restaurant.
Clean hotel, spacious clean rooms.

Business

10/10

Exceptional

16 Dec 2025

Olukunle

The

10/10

Exceptional

13 Dec 2025

Brian

Yes

Business_and_leisure Partner

10/10

Exceptional

12 Dec 2025

Maria

Room was lovely and spacious. Hotel was lovely

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Belinda

The staff were so helpful and polite, everything was wonderful,

10/10

Exceptional

08 Dec 2025

Keith

Great hotel, friendly helpful staff. Spacious rooms. Great breakfast. Spa, pool and gym super. Recommend!!

Partner

10/10

Exceptional

08 Dec 2025

Molly

Lovely hotel

Partner

8/10

Excellent

02 Dec 2025

Hannah

The rooms were comfortable and a good size. The bathroom had good amenities. The staff were friendly. I was disappointed there weren't more gluten free options at breakfast. The pool was quite heavily chlorinated and I ended up having a skin reaction that I only get when a pool has too much chlorine in.

Friends_and_family Family

8/10

Excellent

01 Dec 2025

IAN

Coffee queues long at breakfast

Partner

6/10

Pleasant

29 Nov 2025

Paul

Shower is limited in heat setting, and max temp is the wrong side of warm. The shower head is a water saving head so you’ll end up feeling cold whilst showering.

Business

6/10

Pleasant

22 Nov 2025

John

Ventilation in room and esp. bathrooom was poor. Water pressure in shower inadequate on 7th floor - adequate on 3rd floor.

Partner

4/10

Poor

22 Nov 2025

Mfonobong

The toilet/bathroom floor was untidy. I Wasn’t impressed at all.

Business Family_with_children

6/10

Pleasant

19 Nov 2025

Isaac

Everything was in good condition, heating didn’t work at all so room was very cold. Room was very basic for the price, a bit more was expected

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2025

Jason

Friendly staff. Room and bathroom very clean and bed super comfy!

Partner

10/10

Exceptional

16 Nov 2025

Karen

Clean and comfortable rooms. Staff across all areas are very attentive and professional. Would definitely recommend.

Leisure Partner

8/10

Excellent

15 Nov 2025

Brian

Positives - good room , good staff.
Negatives -- music from event heard until midnight. Breakfast not up to hilton by hampton standard
-

4/10

Poor

12 Nov 2025

Jane

Room bit shappy. Houkeeping on last day terrible.

Partner

10/10

Exceptional

09 Nov 2025

Salaheddin

Loved the SPA

Leisure Partner

10/10

Exceptional

09 Nov 2025

CHARLES

Great hotel in a perfect location with friendly staff and excellent service.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Claire

Lovely hotel room was lovley and clean staff was friendly loads of stuff todo around the hotel and area breakfast was amazing would definitely stay again

Partner

10/10

Exceptional

01 Nov 2025

Stuart

Friendly and helpful staff, all areas where clean

Leisure Friends

10/10

Exceptional

31 Oct 2025

Sandra

Lovely room, spacious, clean, great facilities, the room has brilliant climate control system. Good tea coffee and biscuit offer. Breakfast was amazing, lovely food with amazing choice. We had a cocktail at the bar, these were good also. Would love to go back and would recommend.

Leisure Partner

8/10

Excellent

30 Oct 2025

Phillip

Nothing particularly stood out, overall it was a pleasant stay

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Richard

The room was very clean and spacious, and had a good view being on the 6th floor. All staff we encountered were polite, helpful and friendly. Staff at reception were lovely, and service in the restaurant was great. Minor issue with trying to regulate the room temperature, and the TV channels are scrambled in a totally incomprehensible order-making no sense whatsoever! But minor quibbles over what was an excellent stay

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Lia

Clean rooms and staff were very helpful. The spa and bar were lovely.
The only thing was that the level 8 sky bar was not open, even though I was told that it was open on a Friday, we were looking forward to it.
Also although there was a slice of moldy bread found, the supervisor was very apologetic and removed the container which it was in.
Our stay was very nice.

Leisure Friends

4/10

Poor

02 Oct 2025

Warren

Room was dirty, there was food on the net curtains. Two light bulbs gone.. had the feel of uncared for.

The cooked Breakfast was cold every morning during the 3 times used.

For the money your paying for the room, I get better experience from a a travel lodge!

Business

10/10

Exceptional

26 Sep 2025

Geoffrey

The staff was wonderful and the hotel itself is clean and well appointed.

Business Partner

2/10

Poor

19 Sep 2025

Lord James

Hilton car park

I paid £45 to park my car for one night. I paid the hotel £15 but then had to pay £25 to get out of the car park.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Irene

80th birthday treat

Reception desk was fair but not particularly friendly room was large with easy access shower as requested. Bed comfortable with a scruffy looking bobbled wool bed drape food and service in restaurant good I used swimming pool twice a day amazing. Staff friendly and helpful in this area. In total I was expecting a more polished feel to my stay In keeping with the name Hilton.

Self

8/10

Excellent

08 Sep 2025

Belinda

Hotel furnishings a little tired in areas.
Good location, but car park up very steep incline, lots of steps so probably difficult for some to access.
Breakfast very average.
Staff very friendly and helpful.

10/10

Exceptional

03 Sep 2025

Shahram

Very good clean and friendly hotel and truly enjoyed my stay with my son, many thanks

6/10

Pleasant

01 Sep 2025

Gary

Positioned with a nogjtc

8/10

Excellent

31 Aug 2025

Michael

I enjoyed the pool suna and steam room. Also enjoyed that the hotel was a short walk to the main shops and beach.

Leisure Family

8/10

Excellent

23 Aug 2025

Anthony

Hotel was convenient for the beach and shops - the pool was not very clean, breakfast was good, as was the family room I booked. Spacious with good facilities.
Reception was sometimes a long wait, with only one person on most of the time.

We had booked dinner which good, would have been good to have 'specials' on the dinner menu.
Overall, good stay

6/10

Pleasant

17 Aug 2025

R.R.R

Please try and clean the cutlery- Every cup I picked up needed cleaning.

Leisure Family

10/10

Exceptional

17 Aug 2025

Margaret

Fantastic location in the centre

6/10

Pleasant

16 Aug 2025

Raj

Poor sofa bed, hair conditioner was not replenished for new guest and lack of hotel information in room or easy accessible. Staff seem over worked and not at all welcoming.

Leisure Family

10/10

Exceptional

12 Aug 2025

Catherine

This is our second visit this year. Love the bed and having a balcony view our dog loves the hotel also.
Car park is really secure and after checking out we could leave our car for a bit extra charge to visit the beach.
Our meal was really good
Staff at the hotel are all excellent they make you feel special. Definitely going back

Leisure Family

10/10

Exceptional

12 Aug 2025

Wendy Andrews

Breakfast disappointing. Too crowded and not a very good choice of food. Not worth paying extra for it

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

toni

Excellemt location, walking distance to the square and pier and various bus routes. Excellent breakfast as well.

Leisure Friends

10/10

Exceptional

11 Aug 2025

Helen

Excellent hotel just a bit understaffed. There was quite a lot of queueing to check in and for breakfast.

10/10

Exceptional

10 Aug 2025

Chris

Week-end stay

Good Hotel great location for the beach with Restaurants close by. Poor is excellent 25 metres in length. Room very comfortable with a sea view too.

Partner

10/10

Exceptional

09 Aug 2025

Ayokunle

Excellent

Leisure Partner

4/10

Poor

08 Aug 2025

Rio

The staff were amazing — from the reception to the restaurant team. They were very helpful and accommodating to our requests, such as early check-ins and preparing lunch for our son before we went home. The overall team were brilliant, and I cannot praise them enough for their excellent service.

However, regarding the room: my family did not get enough sleep due to the poor quality of the bed and, most especially, the pillows. The pillows were worn out, had brown stains, and were of very poor quality. Thankfully, I always bring extra pillowcases to cover them. Unfortunately, the bed was equally uncomfortable, and we woke up with backaches.

The cleanliness of the room was also disappointing compared to other hotels we have stayed in. The standard did not meet our expectations, especially considering the price per night.

I hope Hilton management makes an effort to improve room quality and cleanliness to match the rates they charge. Would we choose to stay at the Hilton again? Our answer is No. The price did not reflect the standard we expected, particularly when it comes to cleanliness.

Leisure Family

6/10

Pleasant

08 Aug 2025

Verified traveler

Ok stay

I was emailed to say check in via the app and then told I had to check in at reception. Check in was slow despite no one being in the queue. Parking was a nightmare - v steep incline, expensive and inconvenient.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

MOHAMMED

Clean, friendly staff and convenient

Business Partner

10/10

Exceptional

07 Aug 2025

Sandra

Liked the room size and bed staff were friendly and welcoming.
Car parking was a bit confusing and on a very steep slope

Leisure Partner

10/10

Exceptional

05 Aug 2025

Hao

Good

10/10

Exceptional

01 Aug 2025

MICHAEL

The staff were very friendly and helpful in every way
We enjoyed our stay so much so that ee are planning to stay there again very soon

Leisure Partner

8/10

Excellent

27 Jul 2025

Claire

Will stay at the hotel again. Cleainedx is excellent however paying so much money for the room cheap 2ply loo roll that hardly has any sheets on is not good as staff got funny when asked for more. Also on arrival you have to leave credit card as one has to put on hold 50 pounds per night that is not good and you have to wait a few days to jnhood on your card it deleted my holiday money. All in all hotel lovely, clean and central to everything. Thx city center, beach restaurants, station etc. I will stay again and highly recommend but take note they takekney from your card on hold

Partner

8/10

Excellent

23 Jul 2025

Elise

Birthday getaway

My stay at Hilton Bournemouth was lovely. I enjoyed the added use of the Spa most of all. Although i have stayed @ Hilton in other countries previously i was expecting to feel a bit more special.
Overall attention to detail & keeping the high standards of the Hilton name.

Friends_and_family Friends

8/10

Excellent

19 Jul 2025

Jay

Great location, close to town and beach, hotel was excellent, had a issue with room cleanliness, as we found a few stains which were questionable, we told front desk, which had to go inspect the room to make sure, which I didn’t quite understand but once they did, they did change the bed sheets, I would consider staying again, overall hotel is good, just giving my experience which hopefully helps.

Leisure Partner

4/10

Poor

15 Jul 2025

Mandeep

Limited breakfast options for vegetarians, sub standard breakfast.
No Netflix or OTTs supported on the TVs

Partner

10/10

Exceptional

15 Jul 2025

Alistair

Very smart hotel inside with plenty of sunlight in the common areas. Conveniently located to the beach and centre of town. Safe and secure underground car park

Business

6/10

Pleasant

14 Jul 2025

Paula

Our stay was OK. Two negatives, we paid extra to have a balcony, but it wasn't worth it, as the view was of the Odeon complex across the road! Our room was on the third floor and we were kept awake until 2.00am by music from the bar on the ground floor. Next time would ask for a higher floor in the hope of not hearing the music. The room was clean and comfortable, but I do wish they'd give proper pillows, not ones that dissolve to nothing when you put your head on them...

Leisure Family

10/10

Exceptional

13 Jul 2025

Chris

Excellant Service

Partner

4/10

Poor

05 Jul 2025

Mark

Nice place let down by the cleaning

Stay at Bournemouth was good.Stopped at the Hilton hotel unfortunately although the rooms were supposed to be cleaned every day. Empty bucket, restock tea ,Coffee e.t.c I had to keep going to reception to ask for our bins to be emptied as we had no room cleaning service for 2 days. Even after going down to reception to ask both days

Partner

8/10

Excellent

02 Jul 2025

Peter

Long Weekend

Lovely Hotel central for Bournemouth beech,Poole,Sandbanks,via More Buses
Staff very helpful,breakfast excellent

Partner

2/10

Poor

29 Jun 2025

Pav

Terrible place

The curtains were ripped light hanging off the wall ridiculous for a 4 star hotel
Wont be booking again

2/10

Poor

29 Jun 2025

Louise

Poor food

Booked DBB, tried hard to find out the allocation pp, called twice, I emailed 24 hours before that & never received reply. Needed to book dinner but said it was full so emailed to ask to book and also ask the allocation, I did get a booking but again my question to allocation was ignored, I emailed straight back and again this email never responded to, used messenger they came back with £38 pp for food & drink, thought perfect as that was what I was told on the phone but I did want it written down as know how things go !!
So went to dinner, such a poor meal, we came covid time and I still talk about how nice the meal was, & reason went half board, I mentioned we had a DBB rate to be told they don’t do that, she went to ask and eventually come back to say yes, I hate that & was why I wanted it written down, i now know our half board was a complete waste of money sadly.
starter arrived and I noticed the main dish I’d ordered 2 went to the next table but they had only ordered one. So the other just sat on the hot lamp for another 15 mins, not the best I feel, worse that I could see it and just knew what was going to happen.
bill the allowance different to what everyone told me, granted only £3pp but again so annoying.
Breakfast started to be cleared away 9.53, no one told was happening, but heard supervisor telling late comers they always tell guests before this was done, so the food part of stay really poor and wished I’d booked different hotel that was cheaper as waste

Partner

10/10

Exceptional

28 Jun 2025

Nicholas

Decent

Decent hotel, nice breakfast. Parking is expensive, as at all hotels in Bournemouth.

6/10

Pleasant

23 Jun 2025

MICHAEL

Nice hotel but overpriced.

Not worth the money. Very nice hotel with nice facilities. Hotel room had a balcony however the door was locked so this was unavailable.
Air conditioning didn’t really work, room was set to 15.5 degrees but the Aircon didn’t achieve this.

Self

6/10

Pleasant

16 Jun 2025

Jane

We have stayed at the Hilton Bournemouth before and loved it so this time we chose an upgraded balcony room.

Unfortunately we were advised on checking that they didn’t have our requested room so they put us in a family room. The room was on the third floor and balcony overlooked the main road and did not get any sun. There were just two chairs on the balcony which meant you couldn’t sit out there for a drink really cause there was no table and the glass was quite dirty.

The pool and spa area was nice and we used it twice, however in the chill out room there was no water or drinks available. There were quite a few young children in the pool which is fine but as the ceiling is low it was quite noisy.

One of the other things we were looking forward to was having a drink on the rooftop bar but this was permanently closed.

At breakfast they did not seem to be quite enough staff and the ones that were on were quite stressed. One chap kept running around clearing plates but it just made the whole thing quite manic especially as we were sat in the middle of the restaurant with people getting up and moving about all around us. One of the coffee machines was broken. The waiter didn’t tell us where to find anything luckily as we’ve been before, we knew it wasn’t a very good start of the day.

Partner

10/10

Exceptional

15 Jun 2025

Beverly

The staff were extremely friendly and helpful to us. My husband is disabled and a wheelchair user - the only minor thing was the access to the bathroom with a wide doorway was perfect, unfortunately this means a large door swinging into the bathroom making wheelchair movement difficult. Perhaps a sliding door should be installed

Leisure Partner

8/10

Excellent

14 Jun 2025

James

Great hotel and location. Food good and the staff are great and friendly. Good pool, sauna etc. Good for Bournemouth and Golf Courses

Friends_and_family Friends

8/10

Excellent

06 Jun 2025

Cleo

Amazing hotel! 1 issue was the cleaner not knocking on one day and being rude when we asked for 10 mins to leave. Breakfast, room, everything else was good. I’ve been here a couple of times!

Leisure Family

2/10

Poor

04 Jun 2025

Rachel

This was by far the worst hotel I have ever stayed, this was as far from a hilton experience as you voukd imagine. Spa pool was over chloronated. Beds creaked and were like sleeping on an ironing board, although we did not sleep at all. There were the odd polite and well intentioned staff member who deserved praise . Never again !

Leisure Partner

10/10

Exceptional

02 Jun 2025

Ross

Excellent hotel, modern , lovely spa, easy parking and perfect location.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Goki

Overall the stay was excellent. My 2 year old son enjoyed the pool very much while the adults enjoyed the massage and the gym. The food was decent. The room was great but housekeeping seemed a bit slow to complete all the cleaning in time; however if you request, they come right away and finish the work. The location is also excellent since it is really at the centre of Bournemouth and close to any major places you might want to visit.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Garreth

Great room, decent gym facilities, EV chargers on site

Business Self

6/10

Pleasant

29 May 2025

Bernice

Incomplete amenities such as body wash, toothbrush and slippers for a 4 star hotel.

Leisure Partner

10/10

Exceptional

28 May 2025

Andrew

Great Stay

Leisure Partner

10/10

Exceptional

11 May 2025

Darryl

Great Stay

We had a great stay in Bournemouth and for what we were doing the Hilton was ideally located.
The staff were always friendly and helpful.

Partner

6/10

Pleasant

07 May 2025

Vicky

It could be better

Swimming pool not working on day do arrival
Opened next day but was really cold so cold that the chlorine granules didn’t even dissolve
Air conditioning in room not working

Partner

10/10

Exceptional

06 May 2025

Jacqueline

Great hotel. Good size room with ample storage space for clothes, great breakfast.
Great location.
Really enjoyed our stay, will definitely stay again.

Partner

10/10

Exceptional

05 May 2025

john

Best breakfast buffet - impeccable service

Great stay at the hotel and rooms are lovely and big with great views if you have a twin balcony view. Great pool and spa and hotel bar. Reception staff were friendly and gave out a useful info sheet when you check in which was everything you need to know. Car parking is convenient next to hotel too. The big standout for me was the breakfast. Worth adding to the reservation. The manager who had blonde hair and was the f&B manager greeted us explained how everything worked and seated us it’s these little things that make a huge difference. The staff at breakfast had such a good flow, not a dirty table in sight and they were constantly checking in on the tables. Kian Cross the breakfast server also just as personable but he had a special sparkle with the guests and was so lovely to us recommending plenty of local places. He wasn’t over casual and was very professional and I think he was completely wasted in his current position. Both had very good energy and were special members of staff that many hotels are missing. Swimming pool also was such a highlight and they have family hours as well as adults only which pleases everyone. Only thing we didn’t like was the groups of non hotel guests in the hotel bar at night. Was slightly intimidating

Friends_and_family Friends

10/10

Exceptional

28 Apr 2025

Nicholas

Very comfortable and spacious room, and great pool. Staff very efficient and helpful

Partner

10/10

Exceptional

25 Apr 2025

Nicholas

Fantastic Hotel stay in Bournemouth.