Name: Hilton Bournemouth
Address: Terrace Road, Bournemouth, BH2 5EL, GB

8/10

Excellent

20 Jul 2026

Wendy

Large comfortable room, decent bed. Nice white fluffy towels. Room serviced whilst we were out.
Fridge in room with a couple of water bottles on first day, no further water when room serviced. Fridge is v convenient especially in summer hot weather.
Dog bed, water bowl & poo bag delivered to room before we arrived but we didn’t need as we had own supplies. I think the pet charge is steeper than other places we have stayed at £25 pn but guess that’s for extra cleaning.
Would hv preferred walk in shower due to mobility as side of bath a bit high at our age.
Nearby parking was v convenient & paid for with our room bill tied to our car reg.
Wasn’t offered help with bags on arrival despite obvious difficulties. Was pointed in direction of luggage trolley where I only had one hand free to use. Checking out was a straightforward easy procedure.
Hotel is a short walk to beach but as we had our dog with us we drove instead about 15 mins to Hengistbury Head which is very dog friendly in summer months with lovely beach access to the sea & a nearby cafe.

Pet

10/10

Exceptional

19 Jul 2026

John

Everything was well maintained and the staff friendly. We have the Junior Suite which was perfect in the extremely hot weather - as was the air conditioning. Secure parking worked well but their EV charging points are all untethered so don't forget to bring a cable.

Partner

10/10

Exceptional

17 Jul 2026

Helen

Wonderful air con, beautifully climate controlled. Massive room, very clean and soundproof. The staff were very helpful. Highly recommended.

Partner

10/10

Exceptional

13 Jul 2026

Terry

Hilton where you get exactly what you pay for. Perfect!

Partner

8/10

Excellent

09 Jul 2026

Sarah

Great breakfast choices. Room was okay, bed was too hard and creeky, shower heads not that great.
Could do with an outside area to sit and have a drink.

Partner

8/10

Excellent

07 Jul 2026

Michael

Nice hotel, no hot tub, kids use the small pool for swim lessons. Steam and sauna good.

Staff great and helpful.

8th floor bar needs some work. No atmosphere and balcony area seems neglected.

Other areas really nice.

Partner

10/10

Exceptional

04 Jul 2026

Amy

AC worked on the hottest day of the year. The staff was super helpful. They comped our parking due to long check in lines. Fab location. Would definitely stay here again.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Linda

Have stayed at the Hilton once before and recommend it if you’re visiting Bournemouth. Location is ideal within walking distance of shops and restaurants.

Self

10/10

Exceptional

27 Jun 2026

Yvonne

The staff were very helpful. The hotel was nice and so its amenities like the pool, sauna, and steam room. They were very well maintained. The view of the town from our room was amazing, I just wished the door to the balcony could be opened. The room was very well equipped with everything that one will need during their stay and it was a plus that they have in-room breakfast service option if you don’t want to come down.

Partner

10/10

Exceptional

26 Jun 2026

Margaret

Wonderful clean , modern hotel with great facilities and great location for beach and shops and restaurants . Wouldn’t hesitate to book again .

Partner

8/10

Excellent

22 Jun 2026

stuart

M

6/10

Pleasant

22 Jun 2026

Sheila

Staff on front desk need more training. It would have been good if they had actually asked if we enjoyed our stay

Partner

8/10

Excellent

19 Jun 2026

Janette

Nice hotel. Breakfast ok but not the best I’ve had in other hotels. Good location close to restaurants and beach

Partner

10/10

Exceptional

19 Jun 2026

Graeme

Excellent hotel and firlendly staff

Business

10/10

Exceptional

03 Jun 2026

Callan

.

Partner

8/10

Excellent

03 Jun 2026

Michelle

The staff were fantastic, the room clean and spacious and the spa was small but nice. The restaurant was a disappointment. Understaffed resulting in long delays getting food and long queues getting seated at breakfast.

Self

10/10

Exceptional

01 Jun 2026

Ravnish

Great. And we spotted Injection!

8/10

Excellent

29 May 2026

Jolanta

Hotel is great but there is not enough staff woring at the reception an in the morning/breakfast time at the restaurant there is also not enough staff working which is bit hectic. There are 4 desks at the reception and only 1 or sometimes 2 receptionist are serving customers which make us wait for long. Restaurant is nice. Breakfast time -English basic breakfast is served but lunch time dinner has more to offer. Gym/Spa is very nice and walkig distance to the beach is also great.

Family_with_children

10/10

Exceptional

25 May 2026

Manjeet

Really conveniently located with excellent spa, sauna and pool facilities. Most of the attractions were walking distance of the hotel with lots of choice of places to eat.
Lovely breakfast. Would go back again 😊

Partner

10/10

Exceptional

25 May 2026

Sohaib

Great trip, lovely staff.

Family_with_children

4/10

Poor

24 May 2026

Darren

Clean room, sky bar has closed which we didn’t realise ( our fault for not checking )

Breakfast was a disaster, hotel couldn’t cope with the number of people, ran out of fruit and other breakfast items, food items that were there were poor ….. terrible orange juice ….. we gave up and ate breakfast outside the hotel.

Staff were helpful and apologetic, but for a major chain that charges premium rates for its rooms the planning was clearly very poor.

We wouldn’t stay again.

Partner

10/10

Exceptional

24 May 2026

Shaunna

Very easy check in nice room

Partner

10/10

Exceptional

17 May 2026

Barry

I only stayed 2 nights but every time I visit Bournemouth in the future I certainly will stay at the Hilton. From the moment of arrival to leaving the staff were all very pleasant, always willing to help. Great tasting food.
The room a standard room was really nice. Good size and very clean.
A very pleasant stay, highly recommend

Friends

10/10

Exceptional

17 May 2026

Stuart

Great hotel and location opposite the bh2 centre for food places and parking is next door and very secure with code entry even for pedestrians

10/10

Exceptional

15 May 2026

Sophie

The bedroom was spacious and clean, as was the bathroom. The parking was convenient and felt safe. Breakfast was varied and good quality. we used the pool and sauna and steam. All in good working condition, although the sauna could do with a deep clean between the wooden slats and underneath the benches. We also enjoyed wonderful treatments in a spa. The therapists really were great.

10/10

Exceptional

12 May 2026

AYEBADOMO

Highly recommended

Family

10/10

Exceptional

04 May 2026

Hugo

The hotel looks quite sophisticated. The room was spacious and very pleasantly decorated. The staff were very nice and also friendly. We had a nice time in the pool and the spa. The breakfast was plentiful and delicious. All together, it was a fantastic experience.

Family

10/10

Exceptional

26 Apr 2026

Alan

Breakfast was very busy due to a trade union conference and options were limited. Also we were charge extra for coffee on the first day and told on the second day it was free.

Partner

6/10

Pleasant

20 Apr 2026

Paul

A very well used hotel not as special as I had expected. The air conditioning didn’t work in the room and no windows that open.
The windows were not kept clean and hadn’t been for a long time which was very evident in the dining and reception area.
The swimming pool was not clean be it the end of day when we went into the pool. There was a considerable amount of hair and fluff floating and the changing area was not kept clean. Floors were wet and clumps of hair in numerous places. Thus I didn’t return to the swimming area.
Breakfasts were not good. Eggs were over cooked and bacon too hard to eat. Not enough variety.

Partner

10/10

Exceptional

09 Apr 2026

Paula Vianca

Amazing stay as expected

Family_with_children

10/10

Exceptional

09 Apr 2026

Laura

Really nice hotel in great location.
Stayed for a couple of nights with my husband and two daughters.
We all really liked the hotel and made use of the gym and swimming pool.
Great for families. Very clean, polite and friendly staff and all a short walk into Bournemouth centre. Also excellent breakfast.

Family_with_children

2/10

Poor

06 Apr 2026

Teerun

One of the worst Hilton hotels I have ever stayed in. The swimming pool was in a very poor condition — the water was visibly dirty, with dust and hair floating on the surface, which was extremely off-putting.

The room itself lacked basic amenities, including a bathrobe and slippers. When I requested these, I was told that none were available due to the hotel being busy, which is simply unacceptable for a Hilton property.

Overall, this was a very disappointing experience and far below the standards I would expect.

Family_with_children

8/10

Excellent

06 Apr 2026

Dominic

Bed was creaky, curtain was ripped & there was a stain on the picture in the bathroom. Other than those minor points, it was great.

10/10

Exceptional

30 Mar 2026

Pawel

Good

Partner

10/10

Exceptional

26 Mar 2026

Kathryn

Very comfortable stay. Good breakfast. Highly recommended.

Business

10/10

Exceptional

24 Mar 2026

Callan

Always excellent

10/10

Exceptional

24 Mar 2026

Callan

Always excellent

Friends

10/10

Exceptional

24 Mar 2026

Jo

Rooms were super modern and big and the staff were excellent.. Olivia on reception was so welcoming and professional.

Partner

10/10

Exceptional

15 Mar 2026

Leigh

Great location for a trip to Bournemouth, moments away from the beach, it must be one of the closest hotels to the beach area.

Room was clean and just what we needed. It was great that our children had beds each rather than having to share a sofa bed.

The hotel had a nice lobby bar area, we didn’t eat at the hotel so can’t comment on that.

We made use of the pool which was lovely to have for our stay

Friends_and_family Family

8/10

Excellent

12 Mar 2026

Dave

spa relaxing but not enough sunbeds

Partner

10/10

Exceptional

11 Mar 2026

Andrew

Pool was nice but busy, rest of the hotel was nice.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Scott

Great staff but painfully slow bar staff!!

10/10

Exceptional

09 Mar 2026

Joseph

Great location

Self

6/10

Pleasant

08 Mar 2026

Lewis

Woken by noisy guests twice in the early hours - so the doors were not adequately soundproofed

Partner

10/10

Exceptional

26 Feb 2026

Julia

Great central location. Every amenity. Fantastic spa and pool.

10/10

Exceptional

19 Feb 2026

Fiona

Lovely room, huge bed. Clean and well kept hotel.

Partner

4/10

Poor

15 Feb 2026

Mike

There was no hot water either night from 7pm ....we went out both nights and had to cold wash .....never experienced anything like it at a hotel before really dissapointing...ots my first time staying at this hiltion and i expecyed so much better especially spending out on a kings suite. Cant wait to get home and have a hot shower. Also we were right opposiste a lively bar that was blaring out music each evening until early hours so didnt get too much sleep either . Curtains were ripped as well. So dissapointing...i wouldnt teturn .

10/10

Exceptional

12 Feb 2026

John

Friendly staff, very helpful.
Clean room.

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Rong

I was sick 4 days before my dance competition. Hotel staffs helped me to get food I asked for during my illness time in order for me to recover as fast as I could. I made it in the competition.

Leisure Self

2/10

Poor

24 Jan 2026

Larysa

Dirty

10/10

Exceptional

24 Jan 2026

Karen

Lovely hotel - great location and a really good sized well equipped gym. Pool area also pleasant - with sauna and steam rooms. Breakfast is also a great spread. Would 100% book this as hotel of choice on any return visit to Bournemouth.

Leisure

8/10

Excellent

18 Jan 2026

Amber-Rose

The only downfall is we booked the wrong date by accident and couldn’t change it so have had to come on a school night but have to leave before breakfast, it’s starts a little late 7am earlier would be better for those who have to leave for work or school etc

10/10

Exceptional

14 Jan 2026

Selina

Clean rooms, great facilities and perfect location.

6/10

Pleasant

11 Jan 2026

Ruby

bed bugs 😭! at midnight i noticed a bed bug crawling on the duvet, immediately jumped out of bed and saw multiple bed bugs on my pillow 😭 i ran to reception where the lady was so kind and understanding and apologised, she completely understood how freaked out i was and was equally concerned, she found me another room and asked if i needed anything. I slept in the new room, still a bit on edge but in the morning the front desk staff didn’t address it, and when i mentioned it i felt like i was being gaslit and i’d imagined the whole thing. I even showed a video and they told me “it could have been anything”. i didn’t feel great leaving the hotel because of this, if i didn’t have a video i would have thought id gone into psychosis and imagined the whole thing. i know that bed bugs can easily turn up in any hotel, but it didn’t feel like they even believed me. just hoping i didn’t bring an infestation home!! such a shame because it’s a beautiful hotel!

Business

2/10

Poor

08 Jan 2026

Paul

Very rude staff.

Tried to take extra charges on check in.

Totaly unexpected doesnt live up to the hilton brand.

Breakfast was horrbile chef was crap no salt in none of the food eggs where cold my granny can do better and shes 97!

Room was ok dirty walls but what can you do. Dont even deserve 1 star

8/10

Excellent

04 Jan 2026

Tracey

Staff all very helpful very clean. Couldn’t get the heating to turn up and no extra blanket in room so did get a little cold.

Friends_and_family Friends

4/10

Poor

30 Dec 2025

Mary

I didn't have breakfast. The bedroom was very cold despite my attempts to make it warm.

6/10

Pleasant

30 Dec 2025

Francis

Sky Lounge closed. Room cold. Little light and poor view unless you book a suite. Poor value for money

Business Self

8/10

Excellent

22 Dec 2025

Samuel

Poor quality food at breakfast, lovely restaurant space and great staff, but food quality let the experience down.
Room was lovely, great bed, clean but very tired already.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

jenna

Really helpful staff, from reception to the restaurant.
Clean hotel, spacious clean rooms.

Business

10/10

Exceptional

16 Dec 2025

Olukunle

The

10/10

Exceptional

13 Dec 2025

Brian

Yes

Business_and_leisure Partner

10/10

Exceptional

12 Dec 2025

Maria

Room was lovely and spacious. Hotel was lovely

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Belinda

The staff were so helpful and polite, everything was wonderful,

10/10

Exceptional

08 Dec 2025

Keith

Great hotel, friendly helpful staff. Spacious rooms. Great breakfast. Spa, pool and gym super. Recommend!!

Partner

10/10

Exceptional

08 Dec 2025

Molly

Lovely hotel

Partner

8/10

Excellent

02 Dec 2025

Hannah

The rooms were comfortable and a good size. The bathroom had good amenities. The staff were friendly. I was disappointed there weren't more gluten free options at breakfast. The pool was quite heavily chlorinated and I ended up having a skin reaction that I only get when a pool has too much chlorine in.

Friends_and_family Family

8/10

Excellent

01 Dec 2025

IAN

Coffee queues long at breakfast

Partner

6/10

Pleasant

29 Nov 2025

Paul

Shower is limited in heat setting, and max temp is the wrong side of warm. The shower head is a water saving head so you’ll end up feeling cold whilst showering.

Business

6/10

Pleasant

22 Nov 2025

John

Ventilation in room and esp. bathrooom was poor. Water pressure in shower inadequate on 7th floor - adequate on 3rd floor.

Partner

4/10

Poor

22 Nov 2025

Mfonobong

The toilet/bathroom floor was untidy. I Wasn’t impressed at all.

Business Family_with_children

6/10

Pleasant

19 Nov 2025

Isaac

Everything was in good condition, heating didn’t work at all so room was very cold. Room was very basic for the price, a bit more was expected

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2025

Jason

Friendly staff. Room and bathroom very clean and bed super comfy!

Partner

10/10

Exceptional

16 Nov 2025

Karen

Clean and comfortable rooms. Staff across all areas are very attentive and professional. Would definitely recommend.

Leisure Partner

8/10

Excellent

15 Nov 2025

Brian

Positives - good room , good staff.
Negatives -- music from event heard until midnight. Breakfast not up to hilton by hampton standard
-

4/10

Poor

12 Nov 2025

Jane

Room bit shappy. Houkeeping on last day terrible.

Partner

10/10

Exceptional

09 Nov 2025

Salaheddin

Loved the SPA

Leisure Partner

10/10

Exceptional

09 Nov 2025

CHARLES

Great hotel in a perfect location with friendly staff and excellent service.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Claire

Lovely hotel room was lovley and clean staff was friendly loads of stuff todo around the hotel and area breakfast was amazing would definitely stay again

Partner

10/10

Exceptional

01 Nov 2025

Stuart

Friendly and helpful staff, all areas where clean

Leisure Friends

10/10

Exceptional

31 Oct 2025

Sandra

Lovely room, spacious, clean, great facilities, the room has brilliant climate control system. Good tea coffee and biscuit offer. Breakfast was amazing, lovely food with amazing choice. We had a cocktail at the bar, these were good also. Would love to go back and would recommend.

Leisure Partner

8/10

Excellent

30 Oct 2025

Phillip

Nothing particularly stood out, overall it was a pleasant stay

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Richard

The room was very clean and spacious, and had a good view being on the 6th floor. All staff we encountered were polite, helpful and friendly. Staff at reception were lovely, and service in the restaurant was great. Minor issue with trying to regulate the room temperature, and the TV channels are scrambled in a totally incomprehensible order-making no sense whatsoever! But minor quibbles over what was an excellent stay

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Lia

Clean rooms and staff were very helpful. The spa and bar were lovely.
The only thing was that the level 8 sky bar was not open, even though I was told that it was open on a Friday, we were looking forward to it.
Also although there was a slice of moldy bread found, the supervisor was very apologetic and removed the container which it was in.
Our stay was very nice.

Leisure Friends

4/10

Poor

02 Oct 2025

Warren

Room was dirty, there was food on the net curtains. Two light bulbs gone.. had the feel of uncared for.

The cooked Breakfast was cold every morning during the 3 times used.

For the money your paying for the room, I get better experience from a a travel lodge!

Business

10/10

Exceptional

26 Sep 2025

Geoffrey

The staff was wonderful and the hotel itself is clean and well appointed.

Business Partner

2/10

Poor

19 Sep 2025

Lord James

Hilton car park

I paid £45 to park my car for one night. I paid the hotel £15 but then had to pay £25 to get out of the car park.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Irene

80th birthday treat

Reception desk was fair but not particularly friendly room was large with easy access shower as requested. Bed comfortable with a scruffy looking bobbled wool bed drape food and service in restaurant good I used swimming pool twice a day amazing. Staff friendly and helpful in this area. In total I was expecting a more polished feel to my stay In keeping with the name Hilton.

Self

8/10

Excellent

08 Sep 2025

Belinda

Hotel furnishings a little tired in areas.
Good location, but car park up very steep incline, lots of steps so probably difficult for some to access.
Breakfast very average.
Staff very friendly and helpful.

10/10

Exceptional

03 Sep 2025

Shahram

Very good clean and friendly hotel and truly enjoyed my stay with my son, many thanks

6/10

Pleasant

01 Sep 2025

Gary

Positioned with a nogjtc

8/10

Excellent

31 Aug 2025

Michael

I enjoyed the pool suna and steam room. Also enjoyed that the hotel was a short walk to the main shops and beach.

Leisure Family

8/10

Excellent

23 Aug 2025

Anthony

Hotel was convenient for the beach and shops - the pool was not very clean, breakfast was good, as was the family room I booked. Spacious with good facilities.
Reception was sometimes a long wait, with only one person on most of the time.

We had booked dinner which good, would have been good to have 'specials' on the dinner menu.
Overall, good stay

6/10

Pleasant

17 Aug 2025

R.R.R

Please try and clean the cutlery- Every cup I picked up needed cleaning.

Leisure Family

10/10

Exceptional

17 Aug 2025

Margaret

Fantastic location in the centre

6/10

Pleasant

16 Aug 2025

Raj

Poor sofa bed, hair conditioner was not replenished for new guest and lack of hotel information in room or easy accessible. Staff seem over worked and not at all welcoming.

Leisure Family

10/10

Exceptional

12 Aug 2025

Catherine

This is our second visit this year. Love the bed and having a balcony view our dog loves the hotel also.
Car park is really secure and after checking out we could leave our car for a bit extra charge to visit the beach.
Our meal was really good
Staff at the hotel are all excellent they make you feel special. Definitely going back

Leisure Family

10/10

Exceptional

12 Aug 2025

Wendy Andrews

Breakfast disappointing. Too crowded and not a very good choice of food. Not worth paying extra for it

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

toni

Excellemt location, walking distance to the square and pier and various bus routes. Excellent breakfast as well.